Job Description

As the Executive, Customer Service, you will be responsible for providing customer service support to clients in the company's feeder services shipping operations. You will work closely with other departments such as trade, sales, operations, documentation, and finance to ensure that both customer and company’s needs are met. You will be responsible for handling customer inquiries and resolving issues in a timely and effective manner.

Responsibilities:

• Handle customer inquiries and issues related to the company's feeder services shipping operations, and resolve them in a timely and effective manner
• Work closely with other departments such as trade, sales, operations, documentation, and finance
• Maintain strong relationships with key customers and partners, and ensure that their needs are effectively communicated to relevant departments within the company
• Provide regular updates and reports to senior leadership on customer feedback and satisfaction metrics for improvement in the company's feeder services
• Any other tasks as assigned by the Senior Manager, Customer Service

Requirements:

• Minimum a Diploma Holder
• At least 1 years of experience in the shipping industry, with a focus on feeder services
• Excellent communication and interpersonal skills, with the ability to communicate effectively to a wide range of stakeholders
• Ability to build strong relationships with customers, partners, and industry stakeholders
• Strong problem-solving skills, with the ability to handle customer inquiries and issues in a timely and effective manner
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Flexibility to work outside of standard business hours, as needed to support customer needs
• Able to work independently with good initiative.
• Proficiency in relevant basic software such as Microsoft Office.

Job Details:

• Contract Duration: 18 Months
• Location: Eunos
• Working days: Monday - Friday, 9am - 6pm
• Salary: up to $3,800 + completion bonus

Job Purpose:

We are collaborating with one of the insurance MNC company in Singapore. They are prioritizing to deliver exceptional service to their customers and distribution partners. As a Customer Service Representative, you will play a pivotal role in maintaining our Contact Centre's high level of accessibility while providing top-notch support for service requests and inquiries.

Job Descriptions:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Service Ambassador (Frontline)

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Near to Tengah Community Centre (Bukit Batok)

Working hours: 08.30am – 5.30pm (Monday to Friday)

$2500 - $3300

1 month completion bonus

Job Duties

• First point of contact for walk-in customers in addressing their queries and managing the customer flow as service ambassador at Tengah Building Service Centre
• Hand over the Centralised Cooling System (CCS) welcome pack and accessories to the residents
• Handling customer's enquiries and feedback and escalate to the relevant parties where needed
• Daily record and status update on residents' feedback
• Payment arrangement for CCS
• Maintain existing database and perform data extraction/ analysis for regular reporting.
• Any other duties as assigned

Requirements

• Prior experience in customer service roles.
• Possesses good communication and customer service skills
• Adaptable and independent to work in a dynamic environment with minimal supervision
• Good attitude and willing to take initiative to respond to customers needs
• Work location mainly based at Tengah. Willing to travel to HQ at Kallang Sector up to 50% of the time or work on weekends where required

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4424

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

[What you will be working on]

• Overseeing the delivery of the critical infrastructure services such as server compute; network; and data centre services.

• Managing multiple IT infrastructure projects, from design; project planning; procurement; to project completion

• Supporting business users and the application team in their digital initiatives.

• Planning, designing, assessing and implementing new technology platforms.

• Assist in managing IT Core infrastructure budget and handling financial procurement activities

• IT vendor management.

• Ensuring all documentations are up-to-date.

• Performing periodic review and improvement of system capacity; system performance; access control; risks; compliance; and processes.

• Planning and executing business continuity plan, including disaster recovery.

• Acting as 3rd level support for infrastructure-related cases.

• Working with EDB’s Overseas Offices to provide 24x7 IT services 

[What we are looking for]

To meet the challenges of this role, you must have/be:

• At least 5 years’ experience in managing and leading the projects on two or more of the following:

• Plan, Design and Implement of WAN/LAN Campus Networks for 1000 staff.

• Setup, configuration and maintenance of Microsoft platforms: such as Windows Servers, SQL Server, Hyper-V, SharePoint, TFS, SCCM and Active Directory Management

• Setup, configuration and maintenance of Storage and backup systems

At least 5 years experience in managing and leading IT Operations teams involving:

• Change Management

• Incident Management

• Problem Management

• Inventory Management

• Security and Patch Management

Experience with the following:

• Cloud Technologies

• Database and Storage Systems

• Next Generation Firewalls (NGFW)

• LAN and WAN networks (including Wifi )

• General Datacenter Technologies 

Experience on the following would be advantageous:

• Amazon Web Services or Microsoft Azure.

• Cisco Networking.

• Palo Alto, Checkpoint or Fortinet NGFWs

• MSSQL database

• Writing and maintaining PowerShell or Python scripting for administration purposes

In addition to the above, you will require:

• Bachelor’s degree in Information Technology or equivalent.

• Strong leadership and interpersonal skills, with the ability to collaborate effectively with diverse groups of stakeholders.

•  Proficient in written and spoken communication skills.

• Proactive, self-motivated, and capable of working independently when necessary, with a focus on prioritizing tasks in a fast-paced environment.

• Possession of the following certifications would be advantageous.

• CITPM / PMP certification

• CCNP certification

• Microsoft Certified Solutions Expert (MCSE) certification

• AWS or AZURE professional certification

• ITIL v4

• Only Singaporeans may apply

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date

Our client is one of the leading manufacturers of industrial generators. We are looking for a Marine Field Service Engineer for commissioning, troubleshooting and repair of marine generators. Qualified candidates should have hands-on experience with assembly and repair of marine generators, and/or familiar with marine electronics and automation systems.

Responsibilities

• Standby support and 24/7 emergency call for customer support.

• Providing after-sales technical support, site recovery and maintenance responsibilities to

distributors/end customers.

• Provide the installation, commissioning, and on-site training to support the customers according to

the scope of the project.

• Generate a service report to customer in a systematic manner.

• Investigate and handle all customers’ complaints related to product failures.

• Investigates root causes of failures and recommend solutions.

• Review and assist in determining the extent of damage and repairs of warranty claims from

distributors.

• Maintain close working relationship with our key customers to ensure the follow through until the

issue is resolved.

• Develop service training material, ensures all technical and training documents are up-to-date and

organized.

• Provides specific training to distributors and dealers for service and troubleshooting skillsets,

ensuring optimum service level at all distributors.

Requirement

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience

• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region

• A team player with strong problem-solving skills and task oriented

• Possess strong customer service orientation, enthusiasm for power generation products, electrical

and control system.

• Candidates with equivalent professional background will be considered.

• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU)

and synchronization system will be advantageous.

Core Competencies

• Focus on the End Customer – Engage with internal and external customers to understand needs (as

opposed to an intermediary), the primary focus of one's feedback, analysis, and actions.

• Set High Standards of Performance - Assume responsibility and accountability for successfully

achieving goals or completing assignments; develop standards of excellence rather than waiting for

standards to be imposed.

• Build Trust - Provide information to others in a way that is candid, informed, encompassing, and

not manipulative; receive information from others in a way that demonstrates openness and

thoughtful consideration of their ideas.

• Drive Continuous Improvement - Initiate action to improve existing conditions and processes. Use

appropriate methods to identify opportunities, implement solutions, and measure impact.

We regret that only shortlisted candidates will be notified

Job Description

Incentive package:

• Base salary + Additional 12 times Increment chance in a year if you have top performance
• Office Nearby mrt ( Telok Ayer/Raffles Place)
• Medical Benefits
• Phone allowance, Computer Allowance, Atire Allowance

Working hours: 9am-6pm, Monday to Friday. Enjoy extra OT pay. Challenging and easy-going Environment, meet and serve High Net Worth clients.

Job Responsibilities:

• Assist frontline sales consultant for document check/preparation.
• Providing customized services (paperwork ) for our clients
• Assist in preparing and submitting application documents/immigration documents for our clients.
• Communicate regularly with clients in great manner to help smooth the process.
• Accompany clients in local field trips-Explore more clients need and search for more related programs.
• Guiding and ensuring the team achieves the clients' target
• Programme marketing through different social platform(Facebook, wechat, etc.)

Requirements:

• Minimum Diploma/Degree
• Able to multi-task, as well as, work in a fast paced & collaborative environment
• Quick thinking and resourceful to deal with the volatile nature of job
• Excellent communication, interpersonal and cross functional stakeholder management skills
• Good planning and organisational skills
• Company does not support any working pass application for the time being

Additional:

• Mon-Fri. Full-time, 40 hours per week.
• 12 chances of salary increment per year for basic pay staff.
• High chances for internal jobs transfer and promotion.

We don't accept any recruitment agency.

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Carry out efficient and timely assessments or investigations into various types of referrals or alerts that are generated as part of clients’ business processes. Can include credit underwriting, fraud prevention or transaction and customer monitoring. May carry out reviews on savings, loans and credit card applications to determine affordability and prevent fraudulent activity. As an associate you may also have to review customer and account data to identify money laundering concerns or fraudulent activity.

What you will be doing

Global Enterprise Customer Due Diligence (CDD) play a vital role in our customer enablement. As a global team, we pride ourselves on high levels of professionalism, service, and collaboration, as we work closely with colleagues from across the globe ensuring our customers receive a market leading service.

We are responsible for assessing new business opportunities and existing merchants against our own internal policies along with all legal and regulatory requirements to ensure we know who our customers are and that we are confident they are a merchant we want to provide services to. We are here to support the business by helping deliver growth opportunities for new and existing merchants whilst protecting us against risks of things such as financial crime and regulatory breaches.

We have an energized and innovative culture which every team member works diligently to foster and continually improve, with a transparent team environment setting us apart from competitors.

• Review and evaluate risk based CDD on actual and potential clients in accordance with policy, procedure and local laws and regulations.
• Navigate public databases and internal systems to identify & verify due diligence information.
• Review adverse screening checks on clients and undertake follow-up research as required.
• Manage personal workloads to ensure queues of work are dealt with in a timely manner.
• Able to investigate and resolve queries, including complex company structures in relation to KYC.
• Provide timely feedback to relevant Global BD and RM commercial teams, including the VP’s, Global Sales, Area, or Relationship Manager to improve customer experience and RFT impacts across all Channels.
• Other related duties assigned as needed.

What you bring:

• Experience of working in a back-office environment.
• Good understanding of fraud/AML processes and procedures.
• Good understanding of credit underwriting processes and procedures.
• Excellent customer service skills
• Excellent verbal and written communications skills
• Excellent analytical, organizational and interpersonal skills
• Excellent time management
• Ability to work both independently and in a team environment.
• Ability to adapt quickly to change.
• Good computer navigation and operation skills
• Demonstrate problem-solving and decision-making skills.
• Ability to gain good understanding of regulations governing APAC.

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry.
• Time to support charities and give back in your community.