- Basic troubleshooting, installation, maintenance and repair on customer equipment.

- Maintaining communications with customers to ensure resolution and proper follow-up.

- Prepare document, required tools and instrument for service technician before going to attend service jobs.

- Instraustions to service technician attending service jobs and follow up with customer.

- Assist workshop to dismantle hydraulic components and testing as instructed by Workshop Manager.

- Assist to assess components after dismantling.

- Able to do all service and test reports.

- Recommend tools, fixture, equipment or layout changes to improve workflow, productivity, quality of performance.

- Working proactively with various departments to realize efficiencies and manage expectations.

- Comply with laws, regulations and OHS&E requirements.

- Responsible to ensure safety control at the area of assembly jobs, repair jobs and material handling in workshop activities and on site

We are looking for responsible bus captains(20+ and 40+ seaters) to provide outstanding service in transporting people between various places—including condos, mrts, schools, factories, and offices.

Earn up to $5000 or more per month! Starting salary starts from $2600+ for 20+ seater, and $3000+ for 40+ seater.

Various job timings to suit your personal life. Come in for an interview to know more.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil before trips)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· May be required to work on Sat/Sun/PH, depending on your allocated trips and your desired income levels. Candidates who wishes to have a higher earning would be expected to perform more trips.

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License. Heavy vehicle parking will be provided where available.

• Lead and Manage Customer Service Team.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Looking for a rewarding career that fits your schedule? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible bus captains(20+ seaters) to provide outstanding service in transporting people between various places—mainly between schools and homes. Core working timing is 6am-8am, 1pm-6pm, Mon-Fri, school term. Suitable for retirees or those who do not want a hectic job schedule.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· Additional trips done on weekdays/school holidays/Sat/Sun will be paid accordingly

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License. Heavy vehicle parking will be provided where available.

~~~ A Work-Life Balance Company ~~~

Job Description

• Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
• Works on strategy and measures to promote and increase company sales.
• Solve issues to make sure the smooth and efficient delivery of goods and services to customers.
• Coordinate with internal depts to manage item stock and prices.
• Train and mentor the customer service team to handle customer orders and enquiries with high service standards.
• Monitor the team performance and work on improvement and team building.
• Communicate with customers, vendors, and related partners in daily business operations.
• Work closely with Sales Dept to increase company sales.
• Prepare and report monthly summary of Depart performance.
• To perform any other ad-hoc work duties as and when required by Management.

Job Requirement

• Diploma or Bachelor in Business Management or similar.
• At least 5 years of experience in a Customer Service Manager position.
• Ability to define and solve problems, establish facts, analyze situations, and make decisions.
• Good communication skills, interpersonal, and influencing skills.
• Able to interact with and lead employees from different levels.
• Hands-on mentality and can prioritize tasks effectively and efficiently.
• Able to work under pressure and manage multiple tasks.
• Knowledge of ERP/NAV systems is a plus.
• Work location: No. 5, Jalan Tepong.
• Working Hours:
• 7.00 am to 4.30 pm (Monday to Friday)
• 7.00 am to 11.00 am (Alternate Saturday)

Attractive Staff Benefits: Good Performance Bonus, Comprehensive Medical Benefits, Staff Purchase, and many more.

Looking for a rewarding career that fits your schedule? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible bus captains(13 seaters) to provide outstanding service in transporting people between various places—mainly between schools and homes. Core working timing is 6am-8am, 1pm-6pm, Mon-Fri, school term. Suitable for retirees or those who do not want a hectic job schedule.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· Additional trips done on weekdays/Sat/Sun will be paid accordingly

Candidates should have a valid Class 3/4 driving license and Bus Driver's Vocational License. Heavy vehicle parking will be provided where available.

~~~ A Work-Life Balance Company ~~~

Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Access your career at dormakaba today!

Looking for a rewarding career with career progression? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible bus captains(20+ and 40+ seaters) to provide outstanding service in transporting people between various places—including schools, factories, and offices. Outstanding captains will be promoted to lead teams/projects, and even join the operation team.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· May be required to work on Sat/Sun/PH, depending on your allocated trips and your desired income levels

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License. Heavy vehicle parking will be provided where available.

Working hours

11am to 8pm or 12pm to 9pm

2 days off per week (1weekday 1 weekend)

Job Description:

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Only Candidates with Customer Service or Reception experience( in any industry) will be shortlisted.

Working Location:

Ang Mo Kio-AMK Hub

Paya Lebar-PLQ

Clementi-Clementi Mall

Duty & Responsibility

1. Manage shipping documentation formalities in regards to Port Authority / Customs / Tradenet / Portnet.
2. Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month.
3. Coordinates day-to-day operations and transactions for freight forwarding and other related activity.
4. Manage job file creation, costing and other data entries in 56Cargo System.
5. Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc.
6. Send pre-alerts and shipping advices timely to customers and agent.
7. Coordinates dispatch of shipping documents to customers and agent.
8. Assist for rate sourcing with various carriers.
9. Provide guidance and training to new staffs.
10. Adhere to all company rules and regulations including safety rules
11. Any other duties and responsibilities assigned from time to time

Requirements:

1. Minimum Diploma or equivalent qualification

2. Preferably with 2 years relevant experience in Freight Forwarding/ Logistics industry

3. Good verbal and written skills

Others:

1. 5-day work week

2. Daily Meal subsidy

3. Medical, dental & insurace benefit

4. 2 way-Transport provided at Jurong East

We are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

The Service Delivery Manager is an all-rounded technical professional who has a deep understanding of the products and current technologies. He can work well with customers and is equipped with leadership to manage the team to meet delivery timelines and support scopes.

Responsibilities:

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for all service delivery-related matters.
• Understand clients' requirements, generate an implementation plan & perform the implementation within the designated targets.
• Define and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
• Lead, mentor, and motivate a team of professionals, providing guidance and support to ensure high performance and adherence to SLAs.
• Monitor service performance against established metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Provide standby, operational support, and monitoring for post-implementation
• Collaborate with cross-functional teams to resolve escalated service issues and ensure timely resolution of client inquiries and concerns.
• Conduct regular service reviews with clients to assess satisfaction levels, gather feedback, and identify opportunities for service enhancement.
• Drive initiatives to automate and streamline service delivery processes, improving efficiency and scalability.
• Stay abreast of industry trends and best practices in IT service management, incorporating relevant innovations into service delivery practices.

Requirements:

• At least 3 years experience in a similar role, with a track record of success in IT products & services delivery management.
• Strong technical background with expertise in IT infrastructure, systems, and networking.
• Solid understanding of ITIL framework and best practices in service management.
• Excellent leadership and people management skills, with the ability to inspire and motivate team members to achieve common goals.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certification in ITIL, PMP, or other relevant qualifications preferred.
• Hand-on skillset in the following area:

(1) Software and Internet Protocol

(2) Networking and WiFi technology

(3) Linux, Database, Web Servers and Web application

• Prepare and issue quotations for service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Answer main line phone calls.

Key Responsibilities

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
• Conduct pre-installation assistance to customer as well as post installation visit and check up.
• Provide field service support and troubleshooting to the machines for local & overseas customers
• Responds to customer complaints and Perform scheduled and un-scheduled service support.
• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
• Prepare complete service reports and details on daily service job and customer correspondence
• Educate customers on basic maintenance & technical support of machine tool for customer's benefits
• Properly document, label, and return all defective parts resulting from service and repair
• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
• Ensure all tools and equipment provided is kept safe, and secure.
• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
• Provide technical support to other Field Service engineers in the field.
• Develop and maintain relationship with customers
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• Good in MS Office and general computer knowledge
• Minimum Diploma in related technical field
• At least 2 years experience in installation & service of CNC machines.
• Strong electrical trouble shooting experience is an added advantage
• Passion on Field Service
• Ability to travel to clients on standby weekends / night
• Able to travel from time to time for project & regional support
• Singaporeans only

1. Marine service engineer for marine boiler and inert gas system
2. attend vessel (anchorage,shipyard, overseas)for inspection, trouble shooting, commissioning and services.
3. service report on each job/project
4. customer support, in terms of remote advice
5. boiler tube repair and report
6. incinerator refractory repair and report

requirements:

• team work
• communication and reporting skills
• similar backgroud for marine is a must
• driven license is a plus
• minimum 5 years experiece for same field, at least 5 years experience with marine boiler and inert gas system.

Job Description:

1. Issue accurate invoicing and order placement with the departments.
2. Customer interaction includes online platform messengers, live chats, emails and Whatsapp.
3. Problem solving skills needed, to be able to quickly resolve customer complaints that may arise from time to time.
4. Assist the sales team to provide quotations and other admin tasks.
5. Ability to work in a team.

Requirements:

1. Minimum 2 years working experience.
2. Good in spoken and written English.

Working Hours:

Monday to Friday

8am to 5.30pm

Salary will commensurate with ability and experience.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

(1) Experienced in F&B operations for at least 2 years.

(2) Independent with initiative.

(3) Maintain daily and monthly reports of outlets.

(4) Preparation of profit/loss statements.

(5) Purchasing of materials if required.

(6) Sourcing for clients to rent stalls.

(7) Daily operations of outlets.

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

We are hiring Barista-cum-service crew for our cosy neighborhood plant-based cafeteria – Soul Kind Café! At our café, we serve vegetarian and vegan Asian fusion cuisine. We are looking for customer service-oriented individuals with the right attitude to join us!

Job Description

• Main responsibility is barista duty
• Provide friendly, excellent, and professional service to our customers to ensure they have an enjoyable and pleasant experience
• Responsible for handling and serving food and beverages to customers (only during peak hours)
• Cashiering duties (only during peak hours)

Requirements

• Positive and can-do attitude
• Customer service-oriented individual
• Possess good interpersonal communication skills
• Must-have barista experience and able to do latte art

Job Description:

• Manage large amounts of incoming phone calls
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Issue accurate invoicing and job production order.
• Building sustainable customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats.
• Managing delivery routes of drivers according to incoming orders
• Ability to effectively work with a team.
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
• Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
• Possess a fair knowledge on how to use the computer system and its basic application.
• Daily Ad-hoc tasks assigned

Company Description:

PylonAI is a dynamic data analytics startup based in Singapore, providing integrated data services and IoT solutions for the Built Environment sector. Our mission is to create a unified analytics platform that delivers insights, enhances productivity, and ensures efficiency throughout the building lifecycle. Building lasting relationships is at the core of our commitment, and our tailored solutions aim to surpass customer expectations.

If you are seeking a workplace that values your skills, fosters your growth, and embraces challenges, PylonAI offers an exciting opportunity. Join us and be part of a team driving innovation and making a significant impact in the Built Environment sector.

Job Description:

We are hiring for a versatile team member who will take on a multifaceted role. This dynamic position involves being at the forefront of ensuring positive customer experiences, acting as a liaison between the company and clients, managing end-to-end project implementation at client sites, and playing a crucial role in advocating for client needs within the organization. The ideal candidate should possess excellent communication skills, project experience, and a customer-focused mindset.

· Act as the primary point of contact to monitor and communicate project progress, identify and mitigate risks, and ensure adherence to timelines.

· Collaborate with clients and internal stakeholders to formulate detailed project plans outlining tasks, timelines, and resource requirements.

· Manage the onboarding process for new clients, ensuring a smooth transition to our platform while updating user manuals and tailoring training to meet specific client needs.

· Support end-to-end implementation of our solutions at client sites.

· Proactively address potential issues, providing continuous assistance to clients throughout the rollout phase and subsequent operational period.

· Cultivate and maintain strong relationships with key client stakeholders, ensuring the achievement of desired outcomes with our product and service.

· Effectively communicate with clients to understand their evolving needs and challenges.

· Represent the voice of the customer within the company, conveying feedback to the product development team and advocating for new features or improvements based on client needs.

· Monitor client usage and engagement, identifying opportunities for upselling or cross-selling additional services.

· Develop strategies to enhance customer retention and reduce churn.

· Conduct reviews to gather feedback from clients and internal teams, identifying opportunities for process improvements and lessons learned.

· Facilitate training sessions for clients, ensuring a comprehensive understanding of our products and optimizing their utilization.

Requirements

· Dynamic and customer-centric individual

· Proven experience in a customer-facing role, as a Customer Success Manager, Account Manager, System Implementation or Project Manager

· Excellent communication and interpersonal skills.

· Detail oriented with strong problem-solving and analytical abilities.

· Familiarity with construction sector is a plus.

· Ability to work collaboratively in a fast-paced startup environment.

· Adept at project management and can collaborate effectively with cross-functional teams.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

We are hiring service crew for our cosy neighborhood plant-based cafeteria – Soul Kind Café! At our café, we serve vegetarian and vegan Asian-fusion cuisine. We are looking for customer service-oriented individuals with the right attitude to join us!

Job Description

• Provide friendly, excellent, and professional service to our customers to ensure they have an enjoyable and pleasant experience
• Serving food and beverages to customers
• Cashiering duties including closing the register at the end of the day – filling in the closing forms and settling all modes of payment
• In charge of the daily handling of cash revenues and the float. This requires you to be detail-oriented in counting the daily sales and float, as well as being customer oriented to process various modes of payment
• Inventory management
• Always maintain cleanliness and organization of the cafeteria
• Ability to upsell and collect feedback from customers on their meal and service

Requirements

• Positive and can-do attitude
• Customer service-oriented individual
• Possess good interpersonal communication skills

Principal Responsibilities

• Accountable for compliance with safety, health, environmental, quality and relevant industry standards.
• Responsible for the maintenance of Electrical, Instrument and Analyzer in the plant
• Responsible for trouble shooting the plant Electrical, Instrument and Analyzer issues
• Accountable for supporting the MOC process
• Responsible for ensuring Permit to Work process is followed and adhered before it is approved
• Responsible for compliance to all Procedures, Routines, Logs and other Operational Processes
• Responsible for providing technical support during pre-commissioning/commissioning and start-up
• Work closely with the Maintenance Team to resolve day-to-day Electrical, Instrument and Analyzer problems
• Work with Maintenance Team to supervise and implement the works according to the schedule and requirements
• Support process improvement, productivity and reliability projects
• Able to identify the different types of instrument cables and work according to the specifications
• Basic Knowledge about different types of control valves/Field transmitters-construction and
• maintenance.
• Must be familiar with test equipment like Multimeter, Loop calibrator, Pressure calibrator etc., Able to troubleshoot the instrument loop problems.
• Able to work long hours during emergencies to complete the work.
• Attend to emergency call-out and provide night-shift support during plant start-up and shut-down period
• Accountable for the supervision and execution of day to day Electrical, Instrument and Analyzer maintenance activities including PM / CM
• Accountable for the planning, supervision and execution of maintenance and TAR Electrical, Instrument and Analyzer activities
• Responsible for pre-comm & commissioning activities for new projects
• Participate in audits (internal & external) and accountable in closing corrective action items
• Participate in Root Cause Analysis investigation and accountable in closing action items
• Appointed as acting Site Supervisor when situation arises
• Any other day to day operational matters as required

Requirements

• At least 3 years Operational experience with demonstrable exposure to process plant operations and site-based activity or equivalent.
• 5 years E&I experience in Chemical Process Plant.