The client is seeking a Customer Service Ambassador to join their enthusiastic team and embark on an exhilarating journey in the beauty and wellness sector. Apply NOW to become a part of the client's dynamic and rewarding environment.

Your primary responsibility will be to ensure smooth day-to-day operations and deliver outstanding customer service. This is a key role where you will drive sales, manage inventory, and create delightful shopping experiences for our valued customers.

Responsibilities:

• Maintain efficient operations at the centre, upholding the highest standards of customer service.
• Oversee and coordinate daily tasks to ensure a seamless centre operation.
• Attract customers through appealing visual merchandising that reflects the essence of the centre.
• Collaborate with team members to boost sales and achieve business targets.
• Efficiently manage and control inventory to meet customer demands.
• Responsibly handle customer inquiries from multiple company communication platforms.
• Deliver an exceptional customer service experience, offering product knowledge and assistance throughout the customers' buying journey.

Requirements:

• 3 years of experience in retail / hotel / industry
• Strong commitment to ensuring customer satisfaction and providing outstanding service.
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on maintaining the outlet's aesthetics.

Service Technician - Above $2500 / with OT & AWS [3770]

Salary: Basic $1,300 + many OT + AWS
Gross Salary: Above $2,500
Working hour: Monday to Saturday 8am to 5pm
Working location: Jalan Pemimpin (Bishan / Marymount)

Job Description:

• Report to service manager directly.
• Do servicing and breakdown call for automatic doors and all other related works.
• Other task assign by supervisor.

Requirements:

• Must have some basic knowledge on electrical.
• Relevant experience in construction industry is preferably.

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Elevate Your Career in Patient Care: Join Us as a Patient Service Associate, Where Warmth Meets Efficiency for Exceptional Customer Service

Benefits: 2 months bonus, Shift allowance, Annual Leave, Medical benefits!!!

Location: Queenstown

Salary: Up to 3000

Working Hours: Rotating Shifts/ 5 days work week

Job Responsibilities:

• Ensure the clinic is ready for operations according to service standards.
• Ensure a seamless patient experience by assisting with registration and cashier tasks
• Support doctors and nurses by assisting as a chaperone and preparing consultation documents.
• Handing phone calls and email enquiries
• Support with administrative tasks.

Why Join us:

• Transform your career in patient care
• Become a valued Patient Service Associate
• Experience a perfect blend of warmth and efficiency
• Create an environment for thriving exceptional customer service

Job Requirement:

• Singaporean ONLY

Interested candidates may apply via email to [email protected] (indicating Job ID J43408 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Yong Chang Zheng (Ben)

ScienTec Consulting Pte Ltd – 11C5781

This is a 12 months contract assigned to our client

Work Location: near Commonwealth MRT

Salary Range : $2,300-$2,600

Timing

1. Shift time - 8am-8pm

2. 44 hours per week (5.5 days of work)

3. Rotating shift Mon-Sun (including Public Holiday)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance

team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Education

1. O Level

2. Pass O Level English

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 29 Feb 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Our client is a a leading Singapore-based fintech company in Southeast Asia and they are seeking an experienced Customer Engagement Specialist to join their team.

Requirements:

• Delivering exceptional customer service.
• Operate collectively to swiftly address inquiries, clarify doubts, and aid customers in their initial document submissions.
• Being the initial contact point for customers, resolving inquiries, and guiding them through the process of submitting required documents.
• Ensuring a positive customer experience and efficient document collection.
• Provide top-notch customer service while also employing your sales-driven skills daily.
• Flexibility to use a range of different sales tactics in conversations to meet departmental KPIs.
• Being the initial point for document collection and effectively guiding customers to either our outlet or assisting them in submitting their documentation to us, ensuring a seamless customer experience.
• Answering customer inquiries through various channels, including calls, email, and chat.
• Clearing customer doubts, providing guidance on our services, and proactively engaging with customers to meet their needs.
• Identify opportunities for upselling or cross-selling, and accurate documentation of interactions is maintained. The role is dynamic, customer-centric, and essential for ensuring exceptional service delivery.

Requirements:

• At least 1 year experience including solid experience in a similar role within Internet.
• Good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• Strong team player who can manage multiple stakeholders
• Highly goal driven and work well in fast paced environments
• Adaptable and thrive in changing environments
• Possess a sales-driven mindset, with the ability to engage effectively in sales conversations or demonstrate relevant sales experience.
• Possess a Customer-centric approach, displaying a strong commitment to delivering exceptional service.
• Excellent communication and persuasive skills
• Prior sales experience, even if it's from a different industry.
• A strong command of English, clear and precise communication skills, familiarity with CRM systems, and experience in the financial industry are all qualities that can enhance your qualifications for this role.

Additional Information:

• This is a full-time position

Interested candidates are invited to send in your resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified. By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

Attn: R1326341 Ng Zhenyu
Cultivar Asia Pte Ltd (EA License: 19C8782)

Job Types: Full Time, Permanent

Salary: $30,000 - $39,600 a year

Schedule:

• Monday to Friday

Work Location: In person

Work Responsibilties:

(a) Working with senior management to develop and implement policies and actions;

(b) Drafting of regulatory instruments such as legislations and subsidiary legislations;

(c) Providing legal advice and interpretation with respect to various legislations administered

(d) Drafting, reviewing and providing sound legal advice on a broad range of legal issues;

(e) Drafting, vetting and advising on general corporate and contractual matters including, but not limited to, tender documents, Memorandum of Understanding (MOUs), tenancy agreements and other commercial documents;

(f) Developing and setting in place internal legal processes and guidance for the various Divisions and

(g) Advising and managing potentially contentious matters;

(h) Managing and liaising with external lawyers; and

(i) Undertaking such other tasks/projects as may be assigned from time to time

Job Requirement

(i) A law degree and be called to the Singapore Bar.

(ii) At least 4 years post-qualification experience.

(iii) Corporate work experience (especially in contract law) would be an advantage.

(iv) Versatile and self-motivated with strong analytical skills.

(v) Able and willing to multi-task and work well under pressure handling a wide range of legal work.

(vi) Good communication and interpersonal skills; the ability to write and reason clearly and compellingly is essential.

(vii) Team player who is also able to work independently with minimal supervision.

22C1322 Maxhunt Resource Pte Ltd

R23115755 Choy Sin Ern, Nicole

• Basic up to $3500 (depends on experience)
• 5.5 days
  - 3 weeks normal shift - Office hours
  - 1 week afternoon shift - 1pm to 10pm / 3pm to 12am
• AWS & VB
• Changi Airport Cargo

Job Responsibilities:

• Prepare and execute documentation, including Mawb, Hawb, Manifest, and COO.
• Label cargo as needed.
• Record cost and revenue information in the Kewill system.
• Establish EDI links with customers in the Kewill system, if necessary.
• Keep customers informed about flight details and provide POD for Door-to-Door shipments.
• Dispatch pre-alert emails to destination stations.
• Update destination stations via the Kewill system with pre-alert information.
• Coordinate with destination stations to obtain POD for Door-to-Door shipments.
• Maintain and update mandatory milestones in the Kewill track and trace system.
• Occasionally lift and shift cartons for cargo labeling.
• Inspect physical cargo to assess the need for any re-packing.
• Travel to customer locations or alternate work locations as required.
• Follow up with carriers/co-loaders regarding any off-loading.
• Perform additional duties as assigned by management.

Additional Information:

• Minimum 2 years of working experience in Air freight forwarding operations
• Good working experience in air cargo clearance permit declarations
• DG Certification would be an added advantage

We regret to inform you that only shortlisted candidates will be notified.

EA Personnel Name: Liow Yan Ping Serynn

EA Personnel No: R2199761

EA License No: 15C7752

Job Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as ice cream dispensers, blenders, and espresso machines to create customized hot and cold beverages to customers’ preferences.
• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Skills & Qualifications

Required:

• Must be at least 16 years old and fluent in English
• Flexibility to work nights, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction

Singaporeans, Malaysian and PR are welcome to apply. Interested applicants please WhatsApp +65 9474 1816, providing your CV and expected salary.

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Traffic Coordinator to support our sales teams and liaising with the operations for distribution and delivery. Job scope also include planning, arrangement, and monitoring of the deliveries and shipments of the loose cargos. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Job Description:

· Handling all incoming and outgoing shipments

· Process customer’s orders/ enquiries timely and accurately and timely responses to emails and requests (internal and external)

· Handling LCL documentation

· Monitor vessel schedule via PSA PortNet, SATS or SIA

· Ensure all customers’ standard operating procedures are followed and updated

· Liaison work with drivers, customers, external vendors and etc

· Manage all customer enquiries

· Resolve operational issues encountered

· Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation

· Meet compliance at all times

· Perform any ad-hoc tasks/projects as assigned

Requirements:

· Minimum 1 year experience in Customer Service (Transportation Industry)

· Familiar with PSA PortNet, SATS or SIA

· Minimum 2 years’ experience in Logistics & Supply Chain (Transportation industry preferred)

· Strong communication, presentation and customer service skills

· Reasonable knowledge of Singapore roads, yard and port operations

· Ability to perform under a fast-paced and performance driven environment

· Able to work independently with pro-active attitude

· Ability to communicate with one other languages a plus

· Good communication and customer service skills

Alternative, can email your CV to [email protected]

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Patient Service Associate, Patient Financial Services
Salary: 1.5k to 3k
Mon-Fri: 8am-6pm
Sat: Once/Twice a month, half sat
Duration: 12 months contract

Job Description
Provide accurate and timely processing of bills and charges, deposit, as well as financial counseling to all patients.

Requirements
• N/O Levels / A Levels/ Diploma in any discipline
• Prior work experience in customer service will be an advantage
• Team Player with good interpersonal and communication skills
• Customer-oriented and must be comfortable working with invoices and numbers

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Location: Paya Lebar

Job Description:

• Provide customer service via hotline calls, emails, and walk-ins.
• Process orders using various purchase options.
• Handle enrolments of new customers.
• Prepare daily sales reports to ensure accurate payments received and stock quantities.
• Assist with merchandise and spare parts purchases.
• File documents.
• Check invoices against order forms to ensure accuracy.
• Handle customer inquiries.
• Issue products to customers based on purchases.
• Pack stock for deliveries and courier services.
• Coordinate with couriers to ensure timely delivery.
• Perform daily stock counts to maintain accurate inventory levels.
• Place stock orders to replenish inventory.
• Receive and arrange stock in the warehouse.
• Provide after-sales service, including repairs.
• Prepare inventory reports.
• Perform any other ad-hoc duties as assigned.

Requirements:

• Minimum 3 years of experience in customer service or sales administration.
• Strong communication skills, both verbally and in writing.
• Proficiency in MS Office.
• Ability to work independently and as part of a team.

Additional Information:

• AWS (Annual Wage Supplement).
• Transport, meal, and OT (Overtime) allowance.
• Medical and dental benefits.
• Working hours: 5.5 days a week (Monday to Friday, 11 am to 8 pm, Saturday 11 am to 5 pm).

EA License No: 23C1703

EA Personnel No: R1762582

EA Personnel Name: Wong Choo Sian

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Job Descrition

• Perform Level 1 and Level 2 IT support to users in Singapore and Asia Pacific.
• Proactively ensure high value customer service by providing customers with specific delivery times for IT solutions and clear communications, limiting the use of technology terms when not needed.
• Handle users’ requests for install/move/add/change of PC hardware and software.
• IT Asset Management - Perform asset (hardware and software) inventory, tracking and equipment retirement.
• Support the GLOBAL IT Technology refresh projects.
• Monitor and report local inventory.
• Identify and report incidents trends.
• Document processes and work instructions.
• Involve in RFQ activities for IT hardware and software.

Requirement

• At least Diploma in Electronics, Mechanical or Computer Engineering from a local polytechnic.
• At least 2 years working experience in an IT support environment with knowledge on Service Delivery operations and support including incident management in a regional environment.
• Experienced working in a regional environment for a MNC.
• Assist in compiling and analyzing statistical data and trends.
• Excellent Communication skills (both written and verbal), with the ability to interact effectively with others.
• Demonstrated analytic and problem solving skills
• Ability to meet deadlines and manage priorities.
• Technical knowledge of O365 , Microsoft Windows 7 & 10, Office Productivity Suite, Cisco VOIP Phones, Active Directory, PC imaging, Bitlocker .
• Good Knowledge with Symantec Endpoint Protection, PGP, Symantec VIP, Juniper VPN, label printers and barcode scanners.
• Perform other duties as assigned.
• Able to multi-task, is resourceful and keen to learn.
• Strong Customer Service delivery attitude

Position title : Associate (Fund Services）

Location: Chinatown

Working Days: 5 days, Monday to Friday

Working hours : 9:00am -6:00pm

Salary : $3000$-$3200

Job Description
• Assisting the Fund Services Manager and Managing Partner for all client matters and maintains client relationships
• Preparation of the funds’ periodic Net Asset Value (NAV) calculations, financial statements and associated reports
• Initiate wire and account transfer transactions through various internet banking platforms to settle fund’s expenses, redemptions and subscription money movements etc.
• Preparation and maintenance of investment documents and schedules
• Coordinate investor servicing activities, including fund investor onboarding / KYC, und investor queries, capital calls and distributions
• Maintenance of fund entity & investor contact database
• In addition to the duties listed above, the candidate may be requested to perform other ad hoc duties or projects as requested

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Min. GCE O level, A level, Diploma holder in any field or other equivalent qualifications
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5-days work week

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.

Dome Bakery is an artisanal bakery specialising in brownies. We’re growing our team and looking for a committed individual who is highly responsible, hard-working, humble and most importantly has a passion for baking! Join us if you're who we're looking for!

Job Responsibilities:

• Order taking and serving customers, maintain good customer service at all times

• Prepare and produce bakes, follow standard operation procedures/ recipes given to ensure quality and consistency in the final product

• Fulfill and pack orders in a timely and accurate manner

• Stock-take of ingredients inventory and maintain sufficient inventory levels

• Prepare and serve coffee/ tea

• Maintain cleanliness of the Front of house and Back of House at all times

• Other ad hoc duties assigned

An ideal candidate should be:

• Highly responsible, pro-active and demonstrates a great attention to detail

• Able to multi-task and work with a sense of urgency in a fast paced and dynamic environment

• Able to work independently and with other team members

• Min. 1 year of relevant F&B work experience

• Any prior experiences working as a barista is a plus

• Able to understand and speak fluent English

Roles & Responsibilities:

1. Provide on-site field service technical support and troubleshooting at multiple customer locations
2. Collection of approved quotation amount from the customer upon job completion
3. Handle customer complaints and repairs
4. Check and ensure the required tools are available in the toolkit to start the necessary work for the day
5. Provide field fixes and quality feedback on products
6. Adhere to the defined processes and procedures of the service department
7. Prepare job cards for each job and get authorization from the service supervisor

Requirements:

1. NITEC or Diploma in Electrical or Mechanical Engineering
2. Candidates without qualifications but with relevant experience will be considered favourably
3. Salary will be commensurated with relevant experience
4. Training will be provided for junior technician
5. Consistently ensure the highest standards of customer service and experience
6. Self-motivated personality and a willing-to-learn attitude demonstrated excellent interpersonal skills and the ability to build rapport and relationships with end consumers
7. Possess a valid Class 3 driving license

Job Description

• Finalise invoices to all customers, perform verification of costing, discount and other operation codes for each invoice
• Ensure each items listed in the invoices are authorised the right personnel before sending oiut to client
• Calculation of technicians man hours and service incentive
• Close job order billing to customers
• Verifying contractors' invoices
• Man the express counters
• Represent the company in a professional manner
• Providing technical advices to customers in need
• Prepare quotation, debit and credit note to customers
• Raise job orders
• Follow up with stakeholders for necessary actions during/post service or repair of vehicle
• Perform basic investigation into customer's complains and come up with recommended solutions within guidelines
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Competent in English language
• Relevant customer service / administrative / support function experience
• MS Office Skills

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovation, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Job Scope:

Organizing visits for service, installation, repair, troubleshooting, and relocation.

• Commissioning and installing new equipment at customer locations.
• Dismantling and setting up equipment for demonstrations.
• Providing training to users for equipment familiarity.

Customer Interaction:

• Responding to service inquiries.
• Participating in user meetings.
• Committing to customer satisfaction and fostering a service-oriented team culture.

Service Administration:

• Preparing service quotations, contracts, reports, and invoices.
• Managing the procurement and distribution of spare parts from suppliers.
• Coordinating the delivery and collection of equipment for in-house repairs and new installations.
• Addressing outstanding debts with proactive measures.
• Returning faulty parts to vendors for analysis and testing.
• Supplying technical information and quality reports to the Principal.

Requirement

• Min. Diploma in engineering.
• 1-2 years’ service engineer working experience
• Prior experience with diagnostics imaging devices would be an advantage
• Independent and strong team player
• Training will be provided plus opportunity for factory training with certifications

Hiring 3 Customer Service Officers for a premier learning centre in Ang Mo Kio, Parkway Parade and Punggol Plaza and are open to travel to other centres when operational need arises.

Our CSOs are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote the enrichment centre programmes to potential and existing customers.
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly Administrative Duties
• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for enrichment center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents.

JOB REQUIREMENTS

• Minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centres settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail oriented.
• Able to display effective and efficient customer service abilities.
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to enrichment centre ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centres due to work exigencies.

OTHER INFORMATION

• 6 Days - 5 weekdays including a weekend either Sat or Sunday
• Your work schedule is pegged to the center's operation hours and operational needs.
• CSO will work the following hours: Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of 1Hour meal break
• 1 weekday off; 1 rest day +/- 2-hour meeting per week
• Work location is subject to operational needs. You need to be comfortable with traveling to branches around Singapore.
• Salary ranges from $2650 - $3500 with Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

If you possess the above-mentioned Customer Services experience with any enrichment sector and you like what you see, interested applicant.

Kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

Job Description

As an Service Manager, you should be able to identify ways to decrease the operational costs, exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant experience with us.

Duties and Responsiblities

• Oversee one or more outlets and ensure flow of operation

• Plan and train new staffs and providing ongoing training for all staff

• Managing staff’s work schedules

• Monitor stocks inventory and update the Management if the stock is running low

• Conducting regular inspections to ensure proper standards hygiene are maintained

• Ensure customer satisfaction through promoting excellent service

• Maintain quality control for all food served

• Other duties as assigned

Role Specification

• Significant work experience in management and the hospitality industry

• Strong leadership skills

• Excellent organizational skills

• Decisive and critical thinker

• Exceptional customer service skills