Ubix (walking from Ubi MRT)

Mon-Fri 8.30-5.15

6 months, extendable

$3000 - $3500

· Manage enquires from customers through our call center and walk-in customers if needed

· Resolve customer enquiries and issues in a timely manner

· Identify and propose new processes to improve the operational efficiency and effectiveness

· Handle challenging situations or objections to handle complaints and queries effectively under pressure

· Working cohesively with other teams/stakeholders to achieve company and department objectives

· Reporting regularly to line leader on all activities relating to the role

· Handle adhoc tasks assigned by line leader

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

To handle inbound calls and assist customers to make service
appointment via e-booking system
• Conduct outbound calls and making appointment booking for
customers to visit the service center.
• Communicate politely and timely with customers on their
enquiries, requests and/or complaints via phone channels and
convert each engagement into a positive customer experience.

Requirement :

Minimum 2 years working experience in relevant customer service

industry.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Location: Tuas

Contract Customer Service Agent

12m + 1m completion bonus

Salary: 3500-4000 base

company bus from Boon Lay, Jurong east, CCK, Outram, Bedok MRT

Mon-Fri 8.15-5.00pm

JOB SCOPE

Process customer orders/enquiries daily by email, fax, or phone call.

Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.

Coordinate and correspond to customer/sales on the sales order status.

Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

Handle export shipments for intercompany and direct overseas customers.

Prepare the shipping document for Singapore and export shipment.

Support in investigations of internal / external complains to identify root cause and provide solutions.

Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.

Ad-hoc duties assigned by manager.

Interested candidates, do submit your resume to: [email protected]
Telegram me at @jocelynchan

Jocelyn Chan Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820 [email protected]

Work Hours

Monday to Friday

9.30am to 6.30pm

1 hour break

Saturday

12pm to 4pm

Jobscope

• Handles sales enquiries, follow up and close deals.
• Execute, Implement marketing plans and strategies.
• Coordinate properties viewing arrangement with current tenants and potential clients and showcase property features to potential clients.
• Prepares sales documents (quotation, service agreement and invoice) to be vetted by Senior Executive before forwarding to clients. To follow up on timely payment from Client.
• Coordinate guests check in/ut process with other relevant departments.
• Handles clients complaint and feedback. Target to resolve issues raised, with consultation with superior in order to maintain exceptional customer service and customer satisfaction
• Builds and maintains strong relationships with corporate or individual clients, travel agencies, an otyher key stakeholders to secure business partneship.
• Monitor market trends, other competitor activities.
• Update and monitor social medial platform and OTA/booking platforms.
• Monitor and manges froom inventory and prices to optimize occupancy and revenue
• Assists with operational exigencies and longer work hours my be required from time to tome.

General Manager - Operations

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented General Manager, Operations to join our team in Tuas South, Singapore, as part of Singapore’ senior leadership team. This role will be Onsite, and it is required travelling within Singapore.

In this role, you will make an impact in the following ways:

• Develops and implements operational strategies aligned with organizational goals through the customer service and field service managers.
• Engages and collaborates with the various business segments and functions leaders to align on the country’s strategic initiatives to develop shared objectives and resolve cross-functional challenges that may impact organizational success.
• Set challenging goals and manages the business towards the Annual Operating Plan, monitors the branch’s balanced scorecards, profit and loss and asset metrics.
• Implements operating policies and procedures across multiple functional areas including customer service, service operations, finance, quality control, purchasing, Inventory management, and human resources.
• Focuses on enhancing customer satisfaction by ensuring operational excellence and addressing customer concerns.
• Drives strategic projects and initiatives for continuous improvement and to improve operational efficiencies.
• Manages compliance with Health, Safety and Environment standards and audits.
• Develops and motivates people managers. Set challenging work plans and individual development plans, building high-functioning teams, aligned to Cummins’ Values.
• Develops a deep understanding of all of Cummins’ businesses.

Qualifications - External

To be successful in this role you will need the following:

• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Drives results - Consistently achieving results, even under tough circumstances.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Influence Health and Safety Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
• Understand and aligns to Cummins’ Mission, Vision and Values, while learning and exemplifying our Cummins’ Leadership Behaviors.

Preferred Qualifications:

• College, University, or equivalent degree in Engineering, Business or related field required. Advanced degree in Business or related field preferred
• Six Sigma Green Belt certification or Sponsor certification required.
• Significant relevant experience required, including managerial and budgetary experience.
• Engages and collaborates with the various business segments and functions leaders to align on the country's strategic initiatives to develop shared objectives and resolve cross-functional challenges that may impact organizational success.

Compensation and Benefits

• Salary rate commensurate with experience. Flexi benefits, Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical, Dental / Hospitalization Insurance.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Marine Innovation is at the forefront of maritime technology, specializing in advanced navigation and communication solutions for the shipping industry. We pride ourselves on innovation, quality, and our commitment to unparalleled service standards.

Job Description:

We are seeking a highly skilled and motivated Navigation and Communications Field Service Engineer to join our dynamic team. Based in Singapore or India, this role involves traveling to various shipyards and anchorages, providing expert installation, maintenance, and repair services for our state-of-the-art navigation and communication systems. The successful candidate will play a crucial role in ensuring the operational excellence of our maritime clients, delivering solutions that enhance safety and efficiency at sea.

Key Responsibilities:

- Travel to shipyards and anchorages to perform installation, maintenance, and troubleshooting of navigation and communication systems.

- Conduct on-site training for clients' crews, ensuring they are proficient in the use and maintenance of our systems.

- Provide technical support, advice, and solutions to clients, both remotely and on-site.

- Collaborate with the engineering team to improve product reliability and serviceability.

- Prepare and submit detailed service reports, documenting all work performed and recommendations for future service.

- Stay up-to-date with the latest industry standards, regulations, and technology advancements.

Qualifications:

- NITEC or Higher NITEC, Diploma in Electronics Engineering, Marine Engineering, or a related field.

- Proven experience as a Field Service Engineer, preferably in the maritime industry.

- Strong knowledge of maritime navigation and communication systems.

- Ability to diagnose and resolve complex technical issues effectively.

- Excellent communication and interpersonal skills, with the ability to provide training and support to clients.

- Willingness to travel extensively to various locations, including shipyards and anchorages.

- Ability to work independently in challenging environments.

- A General Operator Certificate (GOC) is a plus.

We Offer:

- Opportunities for professional growth and development within a leading company in the maritime industry.

- Dynamic and supportive work environment.

- Travel opportunities to various global locations.

- The chance to work with cutting-edge maritime technology and make a significant impact on the safety and efficiency of maritime operations.

Responsibilities:

• Provide air, sea, warehousing and logistics quotations to customers and overseas agents
• Obtain and negotiate cost from carriers and suppliers
• Attend to overseas agent enquiries & office accounts
• Liaise with customers/carriers/transporters/hauliers/forwarders/agents to execute import and export shipments (sea/air/land)
• Arrange bookings from carriers/co-loaders/air co-loaders
• Maintain and update monthly rates/ sailing schedules
• Attend to walk in enquires
• Ensure customer’s orders are processed in a timely and accurately manner
• Provide customer support whenever required and maintain good relationship with customers
• Work closely with the Sales and Operations team
• Any ad-hoc duties assigned by the HOD

Requirements:

• Possess a minimum Diploma and above in a relevant discipline
• Possess a minimum of 3 years working experience in the logistics/freight forwarding industry
• Knowledge in Sysfreight is an advantage
• Possess basic knowledge of Microsoft office
• Possess good interpersonal and communication skills
• Positive, hardworking and a good team player
• Possess good time management
• Ability to prioritize
• Ability to multi-task
• Willing to take on different job roles and responsibilities
• Sales oriented and possess the desire to achieve sales target

STARLUX Airlines invites applications from qualified professionals for the Customer Service Specialist position, which will be based in Singapore.

Responsibilities

1. Collaborate with the Company's Sales and Marketing Team and Airport Office to generate outstanding customer service.

2. Handle passenger reservation, ticketing and customer service related tasks.

3. Ensure safekeeping, control and proper usage of accountable documents.

4. Ensure urgent cases are handled timely.

5. Submit weekly station reports, including Ad-hoc waivers and STPC summaries.

6. Perform other related tasks as assigned by manager.

Qualifications

1. Ability to work under pressure and meet strict deadlines in a busy and evolving environment, whilst delivering professional support services.

2. Communication and interpersonal effectiveness.

3. Problem-solving skills to overcome organizational challenges on people policies, issues and conflicts.

4. Proficiency in Microsoft Office.

Preferred

1. Demonstrates skills and knowledge in GDS systems, such as Amadeus.

2. Has excellent customer service and communication skills, both verbal and written.

3. Is detail-oriented, organized, resourceful and strives for perfection.

4. Is self-motivated and capable of motivating others.

5. Takes on challenges and can work under pressure.

6. Possesses good judgment and is a strong team player.

Education

Diploma and above or equivalent experience.

Work Experience

Minimum one year’s experience in the travel industry, focusing on customer service or reservation and ticketing.

Licenses and Certification

None.

Due to the high volume of applications, we will only able to contact candidates who have been shortlisted. We look forward to hearing from you!

Customer Support Specialist, Contract Logistic

Working Days: 5 days Monday – Friday

Working Hours: | 9am – 6pm

Location: Pioneer Sector [Near Gul Circle MRT]

Salary: $2,600 – $3,000 + $200 Transport Allowance

Job Description:

Warehouse operation management

• To manage inbound and outbound cargos and operation activities.
• To be responsible for maintaining acceptable and accurate inventory levels.
• To communicate and coordinate with warehouse operation team according to customer requirements.
• Handle Transportation arrangement and co-ordinations.

Team management

• Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.
• Work on monthly billing report for transportation and warehouse customers and do system invoicing.
• Communication with customer to receive orders and enhance customer satisfaction.
• Willing to take challenges and work offsite for different projects in the future.

Quality control and continuous improvement

• To assist with warehouse team leader/Manager for quality control and continuous improvement.
• To propose to warehouse team leader on continuous improvement schemes.
• To conduct the cost saving within the team.
• Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.
• Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

• Diploma in Logistic Management / Supply Chain / Business Management.
• Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Are you a dedicated and organised individual with a passion for fostering strong customer relationships and ensuring smooth administrative operations? Do you possess exceptional communication skills and enjoy working in a dynamic educational environment? If you answered yes to these questions, we have an exciting opportunity for you at Concept First Learning Centre as an Administrative and Customer Relations Executive.

As an Administrative and Customer Relations Executive,your customer-centric approach will be instrumental in ensuring excellent service to our students and parents, handling inquiries, and providing timely resolutions to their needs. You will also play a vital role in supporting our teaching team while managing essential administrative tasks.

When you join Concept First, you get:

• Meaningful job with clear purpose of bringing value & joy to our customers
• A supportive and encouraging environment that favours attitude over experience.
• A reliable Team that not only supports and mentors you but also grows with you .
• A place of constant learning where you will develop a wide range of skills .
• A highly competitive remuneration package that grows along with you.
• Ease of mind with medical and dental coverage
• A Company Management that does not micromanage
• A clear progression track: Your career grows with our company as we provide the following career track: Admin officer > Senior Admin Officer > Admin Manager > Operations Manager > Operations Director.

Job Scope

Administration

• Utilise online School Management System to perform the functions of enrolment and payment, attendance tracking, key metrics tracking (e.g. student numbers, withdrawals)
• Simple bookkeeping, issue invoices and receipts using online accounting tool Quickbooks
• Procurement of goods from vendors (e.g. lab equipment, office supplies)
• Provide support to the Teaching Team (e.g. printing and scanning)
• Liaising with external vendors (e.g. photocopier and printing companies)
• Update centre calendar (e.g. meetings, class events)
• Take accurate minutes during meetings
• Draft correspondence such as emails and WhatsApp message

Customer Relations

• Provide prompt response to enquiries / or resolution to customer feedback and requests (via phone / email / WhatsApp / Social Media e.g.: Telegram)
• Confidently and clearly explain Concept First’s programmes to customers
• Proactively build, maintain and enhance relationships with students and parents (via offline and online channels)
• Actively drive student recruitment and enrolment of students
• Assist in generating daily customer inquiries, student enrolment, class attendance and other relevant centre operational statistics reports

Simple Housekeeping

• Upkeep cleanliness of premise (e.g. vacuuming, emptying waste baskets)
• Tidy and disinfect classrooms (as per necessary)
• Simple errands (purchase stationary etc)

Working Hours

• Weekday: Tuesday - Friday, 1pm - 9pm or 10am-6pm
• Saturday or Sundays: 8:30am – 6.30pm
• Rest Days: 1 weekday and 1 weekend

Location

• 449 Clementi Ave 3 #01-261 (Upper Level) S120449
• 1 Marine Parade Central #11-07 Parkway Centre Singapore 449408

Skills Required

• Google Drive
• Google Calendar
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

We are looking for a candidate who is

• Organised, Meticulous, Systematic
• Responsible, takes initiative
• Honest
• Self-disciplined to work individually and as a team
• Positive attitude to learn
• Able to converse in English and preferably mandarin
• Customer-oriented with empathy
• able to bring smiles to the environment

Salary is commensurate with experience.

Find out more about us here! https://conceptfirst.com.sg/careers/

We are currently hiring for Service Crew. This is not your next job; it is a career within the company. We highly value our employees – Great career advancement and providing feedback opportunities.

We are looking for vibrant, energetic, and have a passion for F&B industry people like yourself!

Job Description:

- Attending to customers, presenting menus, and recommending dishes.

- Assist in order taking.

- Providing good customer service.

- Preparing beverages.

- Serving food and beverages, clearing tables.

- Always ensuring the cleanliness and hygiene of the restaurant.

- Cashiering duties.

- Other ad-hoc duties as assigned by the Section Manager.

Job requirements:

- A food and safety certificate is required. Candidates without will be sent for the course.*

- Able to work on weekends.

Working locations: Punggol/ Serangoon/ Holland Village/ East Coast/ Selegie Rd/ Greenwood Ave

Working Hours: Hours between 10.30am - 10pm

Working days: Minimum 1 day/ week, Maximum 35 hours/ week

Interested applicants, please click apply now!

Applicants will be contacted if they are shortlisted.

Pay Band: 4 / Grade H
Location: Toa Payoh, Singapore

Department : English Sales and Customer Management

Contract Type: Indefinite Local Contract

Closing Date: Wednesday, 21st February 2024- 23:59 Singapore Time (GMT +8)

Role Purpose:

The main duty of a Sales & Customer Management Executive (SCME) is to secure excellent sales results (new and existing students) in order to assist the Teaching Centre to meet or exceed its sales targets.

The SCME is also responsible for delivering a seamless customer experience to customers when handling enquiries about British Council English language services and to provide a high quality, efficient and integrated pre and post-sale customer management experience for students and other customers across all British Council Services meeting Key Performance Indicators (KPIs).

Main accountabilities but not limited to the following:

Sales & Account Servicing
To meet and exceed all sales (new and existing students) targets and KPIs as set out by the organisation.

• Be accountable for individual’s & team’s monthly/quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• To maximise opportunities for cross selling and up sellingFollow up with customers who had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions to enroll onto a British Council course.
• To maximise conversion rates of enquiries/placement tests to registrations by following up telephone and email enquiries, ensuring smooth customer enrolment process.
• To use Salesforce CRM to monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• Provide an exceptional level of sales and customer management to all customers to ensure that all their needs and requests are taken care of.

Customer Management
To provide British Council students excellent post-sales services so that they enjoy a good experience with the organisation.

• Attend to all customers’ requests and enquiries through all British Council channels in a timely manner.
• Ensure that all existing customers are informed of re-registration promotions and periods through various channels as appropriate (e.g. in writing, telephone calls, EDM).
• Register/reserve/waitlist students in appropriate classes and details are entered in the system accurately.
• To handle cash desk in the system accurately and payments received correctly for course.
• registrations/placement test/examination registration and other products/services.
• Daily reconciliation of individual revenue.
• Ensure that all databases and reports are updated and recorded in a timely and accurate manner.
• To provide administrative support, as required, to enable excellent customer experience is delivered to students.

System

• Be proficient in using relevant systems, such as CRM, British Council student registration systems (TCMS & OBS) and other IT systems or platforms used to ensure smooth operation of the British Council.

Product & Offer Knowledge

• To acquire and maintain an excellent level of product knowledge at all times by attending product training and observing classes.
• To acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times through briefing and attending professional development and skills programmes.

Data collection and reporting

• To input Teaching Centre data, following British Council guidelines, in the relevant systems and ensure that all databases and reports are updated and recorded in a timely and accurate manner.

Housekeeping

• To ensure British Council promotional materials in public areas are up-to-date and professionally displayed with adequate copies.
• To monitor equipment and furniture in the front of house to ensure they are in good working order/condition.
• To ensure the front of house is well organised and tidy, meeting British Council’s health and safety guidelines.

General

• Comply with the Standing Operating Procedures (SOP) as per the job requirement
• Any other duties as assigned by the Line Manager
• Attendance at regular professional development, training and skills programmes as required
• Full engagement with the performance management programme (PMPD)
• Participate in projects as agreed in Performance Agreement
• Attend and/or complete all British Council mandatory e-learning modules.

Other Responsibilities and Duties

• As part of the wider Sales and Customer Management team serving both new and existing customers, you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Centre. This may include covering duties at any of the branches of British Council Singapore. This may also include participation at Open Days, Parent Events, Seminars, Evening Receptions and Offsite Branch and Examination Promotions, for example.
• Provide participate and/or provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre.

Role specific knowledge and experience

Essential

• At least 6 months work experience in a B2C customer management and/or sales environment.

Desirable

• Experience within the education sector
• Experience of working with CRM systems (Salesforce preferred)

Requirements

• Having qualification Diploma/Degree in Marketing/Sales or Business Management
• Good written and oral communication skills in English (Interview and IELTS (or equivalent) score of 6.5 or above.
• Good written and oral communication skills in Mandarin is an advantage.
• The successful candidate will work a 5-day week on a shift system from Monday to Sunday. Evening and weekend work are required on a regular basis.

Locally Recruited

• Applications are welcomed from candidates currently in this location with a natural right to work. Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Location: Bukit Merah

5 Days Work Week

Salary: $3,000 - $3,800 (based on experience)

Responsibilities

• Coordinate shipments with customers, suppliers, and freight forwarders to ensure a seamless shipping process.
• Process online freight bookings through carrier portals.
• Follow up on booking confirmations with carriers.
• Prepare booking confirmations for customers.
• Monitor Portnet DG approval status and other related tasks.
• Prepare various documents, including Proforma Invoice, Debit and Credit Notes.

Requirements

• GCE O Level/ Diploma holder
• 2-3 years of related experience in shipping and logistics background
• Proficient in MS Office

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

• Mon to Fri
• Working location: Tuas
• 8am - 5.30pm
• Salary: $2,300 - $2,800

Job scope and responsibilities:

· Generate quotations to customer

· To assist in purchasing the necessary parts for service jobs

· To check spares availabilities & lead time with various suppliers

· To check & ensure that prices quoted from vendors are competitive

· To track spares delivery status and advise accordingly to store-man

· To track & file all purchases with reference to service jobs

· To prepare Delivery orders & Invoices in a timely and organized manner

· To assist service team on logistic preparation for overseas job assignment

· To assist the Accounts team with proper documents to ensure timely payment from customers

Expectation:

· Diploma / Degree

· Min 2 -3 years of experience

Job Title: Service Technician (ID3337)
Location: Tuas
Working Hours: Mon-Fri 8:30am – 5:30pm
Salary: $2000-$3000


JOB RESPONSIBILITIES
• Carry out pre-delivery inspection & testing, installation & commissioning.
• To handle breakdown of equipment or attachments for repair & troubleshooting
• Complete service report including cause(s) of problems, details of repairs and detailed parts used for every job completed timely and submitted daily with time sheet to the respective supervisor/service engineer.
• Perform retrofitting and modification task and ensure the completed task is compliance with the drawing and instruction provided.
• Handle material preparation and stock level
• Any other duties as assigned by the service management.

REQUIREMENTS
•Must have Class 3 driving license
•Min 2 year experience in field servicing of electrical/mechanical/hydraulic industrial machinery
•Knowledge of troubleshooting, field service, installation and set-up of material handling / packaging equipment.

· Full in charge of Machine assembly

· Handling Electrical panel wiring and machine cable routing

· Perform machine testings

· On-site installation & commissioning

· Machinery maintenance, servicing & troubleshooting

· Updating progress of given tasks to department head

· Ensure given tasks complete within given timeline

· Liaising with suppliers, contractors and customers on site installation job

· Documentations as per ISO and Bizsafe standards

· Maintain workshop cleanliness after daily job

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

At Lion Heartlanders, we pride ourselves on creating unforgettable educational experiences for our clients. As a dynamic travel agency, we specialize in crafting personalized tours and adventures tailored to the unique preferences of each client. We are passionate about inspiring locals to embrace and cherish the beauty, culture, and heritage of our country and dedicated to providing exceptional service at every step of the journey.

We are seeking a motivated and customer-focused Sales Executive to join our sales team. The ideal candidate will have a passion for educational tours, excellent communication skills, and a strong drive to achieve sales targets. As a Sales & Customer Relations Executive, you will play a key role in handling sales enquiries, booking tours, and providing exceptional service to our clients. Join us if you enjoy interacting with people and are looking to challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic!

Responsibilities:

• Handling of sales enquiries, tour bookings, customizations, and amendments
• Prepare sales quotations, tour proposals and itineraries for customers
• Assisting with sales outreach, cold calling, EDMs etc.
• Generate leads, reach out to potential clients, pitch and close sales
• Coordinating with Ops team in relation to sales matters
• Assist in operational procedures i.e customization of tours, tour logistics and on the ground management
• Data entry to ensure all sales records, databases are up to date
• Assist in post-sales work which includes following up with client experience, getting reviews
• Liaising with clients, vendors, and suppliers on behalf of managers
• Communicate and liaise with finance team with regards to invoices and payments
• Work with internal and marketing teams to achieve company strategic objectives and goals

Requirements:

• Sales experience, preferably in the travel industry
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proficiency CRM software is a plus
• A passion for the country and culture

Brief description of the Restaurant

Chill Out Vietnamese-style at Little Saigon

Adorned with classic Vietnamese lanterns in navy blue and a playful splash of yellow amidst the warm dark-wooden setting, Little Saigon is as beautifully mesmerizing as it is welcoming. Embrace the alluringly sexy mood while you savour modern Vietnamese cuisine, sip wicked cocktails, and slither sensually to the intoxicating music by its live bands daily, all in Little Saigon by the riverside in Clarke Quay.

Job Descriptions

• Greet customers
• Taking of orders and serve food and beverages with a consistently positive and helpful attitude
• Answering questions about the menu and other promotions.
• Cashiering duties
• Ensure outlet cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors.
• Handle guests’ concerns and queries professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance.

Job Requirements

• No requirement

Working hours

• Sun-Thurs 5pm-1.30am / PH, Fri and Sat 5pm-2.30am

Job Purpose:

Mechanics maintain and repair machines, heavy equipment, cranes, and sub-assemblies in the workshop.

Responsibilities:

· Positive outgoing approach and attitude to all tasks

· Maintenance and servicing experience on heavy crawler/mobile equipment, forklifts, MEWPs. Experience working on mobile cranes such as Linkbelt, Tadano, Kato, Sany, XCMG, Zoomlion (highly desirable, however we will train and upskill the right candidate from all mechanical backgrounds)

· Experience working in planned and reactive maintenance environments.

· Strong diagnostic and fault-finding skills.

· Strong time management skills

· High attention to detail with the ability to complete paperwork and service records accurately.

· The ability to pass a medical pre-employment examination.

· Any other ad-hoc duties as assigned by the Company.

Qualifications:

· Possess either NITEC or Diploma in Mechanical Engineering

Experience:

· Minimum 5 years’ experience

Competency:

· Possess valid SG class 3 driving licence is a must.

· Possess valid Class 4 & 5 driving licence will be an advantage.

Responsibilities:

Order Fulfillment

• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.

• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.

• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP

• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.

• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well archieved.

Customer Services and Logistics Operations

• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines

• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.

• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.

• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.

Continuous Improvement

• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.

• Continuously analyze the current work processes and documentation and propose improvements.

Requirements:

Candidate will need to correspond with Korea counterparts and customers. Proficiency in Korean is essential.

• Relevant Supply Chain, Customer Service experience gained from companies with organizational complexity and multicultural business environment will be preferred.

• Candidates with Customer Service experience in a Shared Service Centre environment will be preferred.

• Experience with inventory software, MS Office. ERP Software (SD/MM/SAP) will be desirable. • Familiar with the local laws and regulations regarding transportation and foreign trade compliance. .

• Industry experience in Wine & Spirits, FMCG, Consumer or Luxury Goods will be at an advantage.

Responsibilities:

• Technical post-purchasse assistance for both internal and external clients mandated by the business.
• Complete on-site tasks as directed, including:

- Overseeing the commissioning and installation of machinery, carry out instruction for customers.

- Post-purchase servicing duties such as upkeeep, troubleshooting, client education, projects to upgrade current production lines.

• Handle emergency assistance cases and on-call duties from a distance or in person client websites.
• Provide technical assistance to the sales teams.
• Organize service and capital projects for delivery between the company delivery units and clentele.
• Take part in FAT exam as required.
• Take part in the creation of new goods and services.
• Manage service and support sales of maintenance and spare parts, organizing and scheduling of tasks.
• Maintain regular contact with clients.

Requirement:

• Bachelor's or Diploma degree in mechanical, electrical, or robotic systems engineering.
• At least three (3) years of expertise with engineering duties, PLC, and HMI programming in the plywood or the wood processing business.
• Practical installation and troubleshooting experience with adjustable-speed drives and PLC/PC controls in industrial machines.
• Skilled in PC-based control systems, such as Siemens, Allen Bradley, Beckoff, Omron, etc., and PLC Programming.
• Can recognize how electromechanical system works.

For interested applicants, kindly send your resume in Word/PDF format including the following:

1.Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)