1. Job Description:

• Support the implementation of the Operation & Procedures Framework.

• Assist in operation updates, implementation, and training.

• Provide project management support through assisting in the development and

management of project charter, timeline, and progress tracking.

• Implement and improve processes, systems, tools, and best practices to optimize

operational efficiency and effectiveness.

• Work closely with a cross-section of functions such as Client internal ITon multiple

projects ranging from system implementations, and process workflow reviews.

• Create process documentation/workflows, knowledge articles, and self-service guidance.

• Collect and document business requirements for process improvement efforts.

• Facilitate process workflow modeling to collaborate on process improvements,

automation capabilities, and clearly defined end-to-end use cases.

• Review information and trends to ensure that the output of processes is achieving the

desired results.

• Conduct maturity assessments against the process activities to highlight areas of

improvement or concerns.

• Identify issues and risks.

• Bring inconsistencies and problems to the attention of management.

• Participate in problem resolution.

• Extract reports and provide a high-level analysis of data for review.

• Drive CI initiatives with operation team with the estimated saving.

• Will be part of Operation team and report directly to Senior Logistics Manager.

2. Requirements:

• Bachelor’s degree or equivalent, with at least 3 years’ experience in Lean Six Sigma

• Project Management, Business Analysis or Process Improvement skills such as Six

Sigma, Lean or Quality Assurance

• Hands-on experience and knowledge in managing change initiatives that redesign,

improve existing processes and gain efficiencies.

• Ability to prioritize tasks and meet deadlines with minimum supervision.

• Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook)

• Proficiency in process mapping tools & Lean Methodlogy

• Proficiency in data analysis tools and software, such as Excel Macros, Power BI

• Strong project management skills to help coordinate project implementation.

Analytical Skills:

• Strong analytical and problem-solving skills.

• Ability to collect, organize, analyze, and interpret data and processes.

• Attention to detail and accuracy.

Communication Skills:

• Ability to present and explain analysis findings and recommendations in a clear and

concise manner using PowerPoint slides, reports, dashboards, charts, graphs, etc.

• Ability to communicate effectively with both technical and non-technical audiences

across different levels of the organization.

Responsibilities:

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements :

• GCE 'N' level/ Nitec/Diploma
• 1-2 years customer service experience.

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Daniel Lee / EA Reg. No : R1989151

Job Summary

This exciting position supports the group's FP&A deliverables globally. Additionally, you serve as the Support Unit's primary finance business partner inside the Group, supporting, evaluating, and collaborating closely with pertinent stakeholders.

The firm is an MNC with truly global footprint, at the forefront of technological advancement. With a long and stable history, the internal prospects of growth and development are strong and compelling.

Key Responsibilities

• Prepare monthly Group Reports and variance analysis; assist the Director of FP&A in creating and generating meaningful financial reports and analysis on a timely basis to aid in decision making.
• Assist in creating the group annual budget, monthly forecast, quarterly reporting, and management review decks, such as investor day decks, quarterly AC review decks, and monthly management reports.
• Develop financial models, instruments, and procedures that support management in making important company choices.
• Create the Support Unit and management's yearly financial plan, quarterly and monthly performance reports, and projection analysis.
• Verify that the annual budget and the monthly and quarterly forecasts are in line. Monitor the accuracy of the forecast and control or escalate any dangers to it. Clearly illustrate the predicted performance trend with story board.
• Suggest and encourage both ongoing and new initiatives to enhance current processes within the FP&A team

Key Requirements

• Bachelor’s degree in Accountancy and/or Finance.
• Minimum of 10 years of experience of progressive financial experience with focus on providing budget, forecast and business analysis support within MNC.
• Strong quantitative, problem solving and analytical skills, financial modelling skills strongly preferred.
• Detail-oriented, meticulous and able to handle large amounts of data
• Self-motivated, business mindset and a collaborative team player with the ability to work independently in a fast-paced environment and manage well through ambiguity and complexity
• Highly articulate in verbal presentations as well as written communications to interact with stakeholders at all levels
• Previous expertise in business processes, re-engineering and ERP system deployment experience is advantage

If you have the above skills and experience and are looking to take the next step in your career, apply today or send an email with a copy of your CV to [email protected]to begin a conversation.

☑ Training Provided

☑ B2B

· Responsible for acting as a liaison between customers and companies.

· Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries, serve customer by providing product and service information as well as resolving product and service-related problems,

· Attend to customer enquiries, liaise with customers on quotations/proposals, order acceptance, order fulfilment and receivables follow-up.

· Respond to quotation requests & ensure that terms and conditions comply with company policies.

· Coordinates with Logistics personnel for delivery arrangement and maintain customer communications.

· Pro-actively monitor exceptional orders & ensure appropriate contingent actions are taken to meet delivery schedule.

· Manage inventory to ensure timely storage and stock movement.

· Order management – Order closing and invoicing.

· Other ad-hoc clerical and administration duties as and when required.

Interested applicants, kindly send your resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

'PLEASE STATE YOUR LAST DRAWN BASIC SALARY AND FIXED ALLOWANCE'

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen (Shannifer)

EA Personnel Reg No: R1653801

Responsibility:

• Build up company’s overall BIM capabilities
• Prepare, maintain and update of BIM execution plan and models
• Manage process of exchange and coordination of 3D model with consultants and client
• Manage BIM/ Revit setup, family, standards and protocol
• Manage technological collaboration between project team members
• Develop, discover, collect, share and manage processes, best practices and techniques of BIM/ REVIT/ other BIM tools
• Oversee Quality and Standards of BIM in the company

Requirements:

• Diploma in Architecture and above
• 2 to 3 years relevant experience in well-established architectural firms preferably
• Exposure in development projects (commercial, hotel, office, residential)
• Good Leadership, organization and communication skills
• Well-versed in MS Office, the latest version of AutoCAD and Revit
• Have strong proficiency in drafting software and have sufficient experience in submissions to various authorities
• Familiar with local drafting standard and authority submission requirement
• Result-oriented with the ability to manage multiple projects simultaneously
• Experience in Public Housing Project
• Preferably Singaporean/ Singapore PR

We are seeking a dynamic and experienced Technology, Data & Analytics Manager to lead our organization's technological endeavours and drive data-driven decision-making. In this pivotal role, you will oversee a broad spectrum of responsibilities, ensuring the seamless operation and optimization of our systems. The ideal candidate will exhibit strong leadership skills, technical expertise, and a strategic mindset to contribute to our company's continued growth.

Systems Management: Be the Go-To Expert:

• Expert Leadership: Serve as the primary point of contact for all matters related to systems, offering expertise and solutions to address user concerns.

• Issue Resolution: Oversee and promptly address issues reported on various platforms, ensuring efficient problem resolution.

• Seamless Integration: Collaborate with vendors to address integration challenges, fostering seamless system operation and reliability across systems used in the company.

• Billing Management: Manage billings related to systems and address related inquiries.

Strategic Planning and Collaboration:

• Representation in Planning Cycles: Represent the company in planning cycles, actively contributing insights to improve systems and programming targets on the digital analytics platform.

• Stakeholder Collaboration: Collaborate with stakeholders to enhance systems processes, ensuring alignment with overall business objectives.

• Continuous Improvement: Constantly explore opportunities to enhance systems, explore new tools in the market focusing on improving the efficiency and experience of users.

• Training for Users: Provide technical training to a large audience from the user's perspective.

Data Analysis:

• In-Depth Performance Analysis: Analyse performance trends for sharing insights during company-wide meetings.

• Predictive Sales Analysis: Utilize predictive analysis techniques to forecast sales.

• Business Development Support through Data Analysis: Use data analysis to comprehend market trends and inform business development initiatives.

• Automate Reports with PowerBI: Conceptualize, run, and automate reports using PowerBI to provide valuable insights for strategic decision-making.

People Management:

• Mentor and Coach Data & Systems Team: Foster a collaborative environment, ensuring successful project execution, maintaining smooth systems operations, and Business As Usual (BAU), while tracking task progress, priorities, and ensuring successful completion.
• Team Oversight: Oversee the IT Service Management vendor team, ensuring operational excellence and coordination during major company events.
• Vendor Collaboration: Collaborate with vendors on maintenance, new products, and explore opportunities for system improvements.

Personal Requirements:

• Minimum 5 years experience.
• Technology-related degree.
• Can be adaptable in a multi-faceted role.
• Experience working in a small to medium-sized company is ideal.
• Experience mentoring a teammate.
• Excellent communication skills.

What is in it for you:

• Competitive Salary: SGD 4-6k
• Gym/Wellness Allowance
• Health/Dental Insurance
• Working for a company that is passionate about their employees' personal growth.

About EBC

Established in 2005 Ethos BeathChapman are a global executive search firm with a presence in Australia, Asia and EMEA and is part of the highly capitalised Will Group which is listed on the Tokyo stock exchange.

Passionate about staying innovative, we embrace progressive ways of working and new technologies, and adopt an agile mindset to deliver market leading executive recruitment solutions.

We provide solutions across Financial Services, Fintech & Technology, Legal, Commercial and Life Sciences - our vision is to connect the world’s exceptional companies to exceptional people.

We are a part of Moore Global Network, one of the world’s leading accounting networks, with more than 30,000 professionals across 112 countries. We provide our services to a diverse range of large corporations, listed companies, government agencies, private businesses, entrepreneurs and individuals across a broad array of industry sectors.

We have identified the areas of Sustainability and Governance as key elements in driving the firm towards its goals.

About the Role

You will help to develop and maintain strong client relationships by delivering excellent client services. You are also expected to help identify new business opportunities and be involved in practice development activities.

Your role encompasses, but is not limited to, leading a team of driven professionals and managing a portfolio of clients to deliver high quality services in areas such as ESG consulting, data governance/analytics, internal audits and pre-IPO internal controls review (non-IT and IT-related), Sarbanes-Oxley (SOX) reviews, business process improvements, risk management, grant certifications etc. within time budget. In addition to developing and/or reviewing work programmes and findings, you are to identify and recommend lasting improvements to processes, frameworks and governance and be able to benchmark financial and operational processes and controls as well as perform controls optimisation.

You will be expected to work closely with the partners/directors of the SG Group to shape, build and grow the SG team. As part of the SG management team, you will also coach, train and mentor your team.

Requirements:

• Minimum 5 years of experience for managers and 7 years for senior managers within a professional service firm, medium size and Big 4 accounting firms or MNC.
• Bachelor degree (Accountancy, Information Systems or equivalent) from a local/recognised overseas university or industry recognised qualifications such as ACCA, CPA, CIA, CISA etc
• Working knowledge of IIA standards and excellent knowledge of global internal controls, risk management and governance standards (e.g., COSO, SOX, ISO standards, Singapore’s Code of Corporate Governance etc.)
• Prior experience in ESG consulting or IT audits including the use of data analytics tools, will be an advantage.
• Strong situational awareness, methodical and meticulous
• Fluent in English and has high level of interpersonal and report writing skills
• Comfortable with leadership role and excellent in strategy implementation
• Thrive in a fast-paced work environment and are resilient when faced with tight deadlines and work pressures
• Comfortable in leading meetings and public speaking

Key Responsibilities

• Manage a team of staff to ensure the smooth running of the programme’s daily

operations and maintenance of our centre.

• Provide guidance and motivation to staff to achieve the programme objectives, develop

workplans for the team in alignment with agency goals.

• Conduct internal and external environmental assessments to identify areas for

development and improvement so as to better meet the needs of the clients.

• Oversee the curation and development of programmes based on needs of clients.

• Provide coaching and guidance for casework management, needs assessment and

intervention plans.

• Perform casework management for complex issues and conduct home visits with the

team, as needed.

• Ensure service standards are maintained through programme supervision, strong

operational framework and monitoring of programme outcomes.

• Spearhead and sustain community outreach efforts through regular engagement

and collaboration with external stakeholders (including volunteers, corporate partners,

donors, FSCs, grassroots community).

• Oversee budgeting, financial planning of the programme including but not limited to

funding applications and co-supporting fund-raising events.

• Work closely with all the corporate function teams to ensure smooth organisational

processes.

Any other duties as assigned by Deputy/Director or CEO to support the cultivation of the

agency’s values, vision and mission within the team.

. The job may involves some church related activities

Qualifications/ requirements

• Bachelor’s degree / Diploma in social work, with a minimum of seven years of postgraduate

professional experience in social work.

• Social work accreditation with SASW. Candidates with counselling experience and

professional accreditation in this field may also apply.

• Passion for working with children and families from vulnerable backgrounds.

• Strong leadership skills, possess at least 3 years of people management experience,

with strong stakeholder management and people skills.

• Excellent interpersonal, communication and presentation skills.

• A good team player, and also able to work independently with good problem-solving

skills, and an ability to multi-task across a variety of tasks, projects and responsibilities.

• Knowledge of relevant laws, regulations, and ethical standards governing social work

practice.

• Good command of English, both spoken and written for liasie with English speaking people.

• Good working knowledge of Microsoft Office and online engagement platforms.

• Must have the flexibility to be able to work on some evenings and Saturdays

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good command of spoken and written English for handling English speaking people

• This role might need to interact with China customer

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

Position Summary

A Global 3PL Logistics entity, seeking for a Logistics Operations Manager to lead a team in the management of logistics and warehouse operations to achieve targeted performance and required service standards.

Responsibilities

• Lead and manage the logistics operations

• Responsible for P&L of the operations

• Supervises and develops staff

• Provide inputs for department’s future needs and operations by defining roles and responsibilities for the team

• Drive Lean Warehousing System

• Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

• Enforce security and work safety measures and controls in the warehouse.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Train and manage the team to solve day-to-day operational issues and reach short- and long-term performance goals

Requirements

• Minimum 5 years of experience in shipper (managing 3PL) / 3PL environment

• Bachelor's Degree in Logistics/ Supply Chain Management/ Engineering or equivalent work experience in the logistics field

• Prior experience in managing an operations size of 40-60 personnels will be an added advantage

• Good working knowledge on warehouse management, inventory planning, local distribution and transport management.

• Possess strong leadership skills

• Good communications and interpersonal skills

• Good understanding of customs and regulatory issues related to Logistics

• Experience in WMS systems and possess good computer skills

Job Description

We are seeking an experienced and detail-oriented SAP Test Manager with a proven track record in SAP testing methodologies and a strong emphasis on S/4HANA migration projects. The ideal candidate will play a pivotal role in overseeing and managing the testing activities related to SAP software implementations, enhancements, and specifically, migrations to S/4HANA. The SAP Test Manager will demonstrate expertise in test planning, execution, and leadership for a large-scale project involving high number of users while ensuring the quality and reliability of SAP systems.

Key Responsibilities:

Test Strategy and Planning:

• Develop and implement comprehensive test strategies, with a specific focus on S/4HANA migration projects and other SAP systems like BW, SAC, Datasphere and PaPM.

• Collaborate with project managers, business analysts, and SAP functional consultants to understand the unique requirements of S/4HANA migrations.

• Define test scope, objectives, and deliverables tailored to the migration context.

Test Execution:

• Oversee the execution of test plans, ensuring that testing activities are aligned with the complexities of S/4HANA migration projects.

• Coordinate closely with SAP functional and technical teams to validate system functionality during migration.

• Conduct various types of testing, including system testing, integration testing, regression testing, and performance testing, specific to S/4HANA.

• Drive test automation for Functional and regression testing

Team Leadership:

• Lead and mentor a team of SAP testers, emphasizing expertise in S/4HANA migration testing.

• Provide guidance and support to team members, ensuring a deep understanding of the challenges and nuances associated with S/4HANA migrations.

• Conduct performance evaluations and contribute to professional development plans with a focus on migration skills.

Stakeholder Communication:

• Effectively communicate test progress, results, and other relevant information to project stakeholders, emphasizing the critical role of testing in successful S/4HANA migrations.

• Collaborate with project managers to provide accurate and timely status reports with a particular focus on migration milestones.

Continuous Improvement:

• Identify opportunities for process improvement within the testing lifecycle, particularly regarding S/4HANA migration best practices.

• Implement and share insights into testing methodologies, tools, and industry trends related to S/4HANA migration projects.

Requirements

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a SAP Test Manager, with a significant focus on S/4HANA migration projects.

• Strong knowledge of SAP applications, modules, configurations, and S/4HANA migration processes.

• Experience with various testing methodologies, tools, and best practices, with an emphasis on S/4HANA migration testing.

• Excellent communication and interpersonal skills.

• Project management certification (e.g., PMP) is a plus.

• SAP certification and S/4HANA certification are highly desirable.

Key Competencies:

• Leadership and Team Management

• Test Planning and Execution, particularly for S/4HANA migrations

• Communication and Collaboration

• Problem-solving and Analytical Skills

• Attention to Detail

• Stakeholder Management

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Service Engineer (Turbocharger)

Job Function

Service Engineer is responsible for all aspects of the overhaul of turbochargers and their components with a high degree of quality expectations and ensuring that the company is represented professionally, ethically, with high code of conduct, to achieve the financial and commercial targets of the company.

Specific Responsibilities

The following responsibilities indicate some of the key elements of this role, but should not be considered as a complete definition, as there will be tasks that are requested, that are deemed to be reasonably expected as part of this role:-

- Assembly and disassembly of turbochargers and turbocharger components and all associated processes, in accordance with turbocharger makers working instructions and quality standards.

- Skilled in the use of metric and imperial measuring tools, such as verniers, calipers, micrometers, gauges, etc.

- Cleaning turbocharger and turbocharger components to turbocharger makers’ standards using wet and dry cleaning processes, ensuring the integrity of the components material and dimension.

- Knowledge and skill of operating of rotating machinery, such as balancing machines, lathes, drills, boring machines correctly and in a safe manner, working with close tolerances.

- Ability to read and understand instruction books and drawings written in English and to communicate efficiently and effectively in a professional manner, both verbal or written.

- Basic knowledge of turbocharger and engine principles, product range and repair techniques with ability to troubleshoot and provide information for investigation reports.

- Receiving turbochargers and components into the service group and evaluating/reporting on the repairs that need to be completed and/or spare parts that need to be ordered.

- Maintains controls of all special and hand tooling, slings, lifting and safety equipment to ensure that they are in good order.

- Ensures that the workshop machines are clean and maintained in accordance with the manufacturer's instructions with records of inspections and work performed

- Ensures the cleanliness and upkeep of the workshop, thereby creating an efficient and customer focused work environment in the shop and on jobsites.

- Maintain continuous training of all new product and processes, best practices and product service all in accordance with working instructions and company regulations to maintain a high quality of service engineering group.

- Reviews and evaluates shop and service working practices, suggest and implement corrective actions where necessary to improve the efficiency of the service performance level.

- Special projects as required.

Requirements :

Education And Experience

- ITE, Diploma or Degree in Mechanical Engineering.

- 3 years of mechanical experience, as mechanic in diesel or rotating machinery preferred.

- knowledge of close tolerances, blueprint readings and metric measurements.

- Ability to write technical reports.

- Ability to communicate with customers and professionally represents company.

- Salary commensurate with experience.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Do you have experience in developing a team to provide impeccable customer experience in fine jewellery sales, and looking for career growth in a leadership position? Carrie K. jewellery is growing fast and we are looking for talent who have what it takes to grow with us.

We are an award winning Singapore fine jewellery brand that creates meaningful, personalizable, wearable wishes for engagements, weddings and milestones. The Carrie K. family consists of a team of ten passionate, entrepreneurial, can-do spirits who are unafraid to challenge themselves. Are you one of them?

How will you make a positive impact?

• Lead the Sales team to achieve sales targets by delivering exceptional omni-channel customer experience the Carrie K. way, both in-store and on-line, across our ready-to-wear, customization and bespoke Jewellery
• Manage, track, report, analyze sales & sell through to deliver on monthly targets
• Identify and solve Client’s pain points proactively and professionally
• Train and develop your team to have exceptional people skills to build long term client relationships, product knowledge & professional sales skills
• Consistently gets positive Client reviews and referrals through impeccable Client service and a warm welcoming experience
• Proactively identify the strengths of your team and roster team to anticipate the needs of the business to achieve desired outcome
• Ensure sales operation is administered in an organized and accurate manner
• Project manage ad-hoc events with the team
• Manage the day-to-day store inventory process to ensure zero stock loss and efficient stock turn

Who you are. You….

• Love jewellery that can be personalized to tells meaningful stories
• Share Carrie K.’s values of Curiousity, Can-do Team Spirit, Thoughtfulness, Integrity & Impeccability
• Are a strong leader with at least 1 years’ experience in a leadership role. And will confidently bring out the best in their team to drive the team’s individual success as well as that of Carrie K.

An ideal candidate will have:

• A minimum of 1 years’ experience in managing at least 1 sales assistant
• At least 3 years experience in fine jewellery sales
• Possess knowledge of Diamonds, Coloured gemstones and precious metals
• Experience in selling customized and bespoke jewellery will be an advantage
• Experience within a KPI driven environment and understand how to drive these for ongoing growth and success.
• Ability to work with POS systems, Microsoft applications, CRM and portable devices.
• Ability to prioritise team management, client needs and store management.
• Experience in recruitment, onboarding, and training of all new team members.
• Conducting performance reviews and upskilling team.
• Strong verbal and written communications skills.
• Experience in executing visual merchandising to brand standard

We offer a competitive rewards package that includes:

• Attractive Commission/Incentive
• Customized training & personal development plan
• Career advancement
• Medical Insurance coverage
• Generous staff discount on all Carrie K. Jewellery
• 5 day work week from 10am to 7.30pm in a amazing work environment and team culture

www.CarrieKRocks.com

IG: @CarrieK_Rocks

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

ING Wholesale Banking Asia is looking for a Regional Transaction Monitoring Manager,to support Asia Regional Transaction Monitoring related initiatives & deliverables in the region spanning 11 WB Asia locations.

Job description

This person will be a part of the Asia KYC & Transaction Monitoring Team, which is a part of Regional 1st Line of Defence (LoD) Non-Financial Risk Team (Expert Team Asia (responsible for 1st line implementation of Non-Financial Risks) overseeing and actively participating in globally led programs relating to all FEC topics including CDD, KYC & Transaction Monitoring for the region.

This role requires strong FEC Knowledge & hands-on experience in Transaction Monitoring area including regulatory requirements, TM tooling and operational implementation aspects. The person in this role will also act as Transaction Monitoring Risk Ambassador within 1st LoD & promote a strong Risk culture.

Key Responsibilities include:

• Drive and provide Subject matter expertise on Transaction Monitoring( TM) related structural solution implementation for Wholesale Banking Asia based on both global and local FEC/AML requirements and standards .
• Manage outsourcing of all TM related services to due diligence for Transaction services – for Operations & Change related aspects) for Asia in-line with WB Sourcing Governance Framework. Oversee the service performance and monitor/act upon the issues related to outsourced services.
• This role will also require extensive collaboration with internal 1stLoD, 2nd LoD & 3rd LoD regional and global stakeholders to drive discussions, decisions, escalate and embed appropriate governance as required.
• Responsible to coordinate and facilitate annual TM Risk Assessments execution across 7 Asia branches.
• Play an active role in implementation of TM tooling including liaising with global change teams, working with regional operations teams, user testing and sign-off as needed.
• Monitor and act upon Financial Crime Risk Appetite Key Risk Indicator and report regularly to Asia Senior Management for their governance and action.
• Convene & run Transaction Monitoring BAU regional governance calls for the region with key regional & global stakeholders.
• Represent Asia countries’ interests towards Global KYC/TM and drive global strategy across the Asia region.
• Act as the owner of Transaction Monitoring controls for Asia by executing/managing the control testing and evaluating the control effectiveness annually.
• Constantly review & identify opportunities for process improvements in existing TM process.
• Act as regional process owner to provide advisory and support to local process owner in managing and executing their responsibilities related to TM.
• Coordinate with local and head office stakeholders to ensure issues with TM operations are being escalated and managed timely and properly.
• Act as secretary of Regional KYC Committee and other related KYC meetings
• Monitor and act upon relevant findings, risk or issue from internal or external quality assurances/audit/inspection

Knowledge and Experience:

• Bachelor’s degree mandatory with 8-10+ years of experience in Banking & Finance, with any additional professional qualification/FEC related certifications an added advantage.
• Experience with implementing KYC/AML & TM operational & Governance principles across the organization, and a strong understanding of the end-to-end KYC processes and risks & controls in the front-to-back chain.
• Good project management skills being able to manage key work deliverables in a timely manner with good quality.
• Knowledge & hands-on experience with implementation of Transaction monitoring tools such as FCRM and Quantexa is an advantage.
• Knowledge & hands-on experience in working with data analysis, identify data sources, extract data, and analyse and publish results and presentations to stakeholders.
• Experience of having improved AML/KYC/TM processes by leveraging AI/ML solutions is an added advantage.
• Analytical, pragmatic, and problem-solving skills with an understanding of the regulatory environment in which banks operate.
• Is a self-starter and a hands-on team player & strong individual contributor who is good at driving engagement across levels on content discussions & for driving decision making amongst stakeholders.
• Experience with working in complex international & federated organization structure.
• Excellent communication & stakeholder management skills.

Summary:

· Responsible for the growth of the business within the Business Commercial banking team

· Engage corporate clients and work with them to provide banking solutions

· Adhere to the regulatory requirements for all business banking transactions

Responsibilities:

• Acquire new accounts / manage existing accounts to achieve profitability targets established
• Be involved in the sales and marketing of a wide spectrum of banking products and services to meet the needs of commercial and corporate banking segments
• Cross-sell products and services to generate revenue growth for the department
• To grow New-To-Bank clients based on strong fundamentals and as per stipulated creditguidelines from Head Office.
• To encourage a client-oriented approach towards building a successful and profitable business relationship.
• To ensure compliance with AML, internal policies including regulatory guidelines, SOPs, manuals and all other rules and regulations.

Requirements:

· Minimum 5 years of commercial experience preferably in the real estate and construction sectors

· Bachelor Degree in finance industry

· Excellent communication skills

· Strong analytical skills and able to multi-task

· Good stakeholder and project management skills

Main duties and responsibilities:

1. Establish new portfolio for the company
2. Develop and maintain good working relationship with new and existing clients. Explore specific needs and anticipate new opportunities
3. Achieve marketing and sales objectives by contributing marketing and sales information and recommendations for developing strategic plans
4. Identifies marketing opportunities by identifying consumer requirements, defining market, competitor’s share, and competitor’s strengths and weaknesses
5. Forecasting projected business and establishing targeted market share
6. Provides market related information by collecting, analyzing, summarizing data and trends

Education / experience / technical skills required:

• Bachelor’s degree in any discipline
• Background in shipping company with good industry connections is highly preferred
• Outgoing trait and strong interpersonal skills
• Highly driven Team player with ability to multi-task and thrive under pressure
• Proficient in Office 365 including in Word, Excel and PowerPoint
• Singaporean and Permanent Resident is highly preferred

• Permanent position with variable bonus
• Must with office leasing background
• Minimum with 7 years of related experience and ready network

Job Responsibilities

• Managing day to day function of the department and providing supervision to staff.
• Lead and manage the team to formulate and implement strategies to maximise rental and occupancy of the group properties.
• Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Responsible for preparing and checking annual rental budget and rental forecast.
• Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset.

Requirements

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing.
• 7 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Responsibilities:

1. Ensuring the timely implementation of the information security roadmap for SG branch and carrying out the remediation activities identified from various risk and technology programs to ensure that HLB stays in compliance with local regulatory guidelines and expectations, as well as with the HO policies.

• Actively engaging in end-to-end IT security and cybersecurity risk remediation planning, resolution, and monitoring activities.
• Undertaking security reviews on the IT estate within Singapore branch and aligning to the group IT security policies and IT Controls Framework
• Evaluating alternative means of reducing the firmfs exposure to cybersecurity loss and coordinating security roadmap initiatives and activities
• Assisting in finding practical and cost-effective solutions to identified or revealed information security gaps and risk issues

2. Providing direction and guidance in the development, implementation, and communication of risk

related information security policies and standards to employees, colleagues, and/or customers

• Keeping abreast of the development and advancements in the regulatory guidelines, such as the MAS TRM guideline and CSA Cybersecurity Act, as well as the BNM guidelines.
• Working in relation and conformity with internal and external auditors

3. Providing aggregated IT Security and Cybersecurity risk supervision for various high impact areas of

IT services for core components of IT risk measurement and reporting activities

4. Building and maintaining strong and positive working relationships and effective means of

communication with CISO function under Enterprise Risk Management, Operational Risk Management

• Supporting the HO IT risk teams in terms of liaison and reporting to the appropriate HQ IT risk committees
• Build and maintain an external network with other InfoSec and IT Risk professionals, as well as applicable cybersecurity and technology risk forums/bodies

Requirements:

• Bachelor’s degree in Information Technology or Computer Science or CyberSecurity, or in any related field
• Strong interpersonal skills and the ability to develop effective trustworthy relationships with the IT department and business stakeholders
• Staying aware of Information Security current affairs, business continuity, data management, security and encryption, and vulnerability analysis and audit
• Excellent communication skills, both written and verbal to be able to articulate complex IT security and cybersecurity risk in simple business terms
• Excellent problem solving and self-management skills in order to tactically and analytically solvetechnical problems and successfully handling management information and metrics design,collection, analysis, reports, etc.
• Hands-on experience with IT security tools and platforms would be required.
• Having certification in CISSP, CRISC, CISM, CISA, CIPM or related disciplines would be an advantage.

Job scopes

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job requirements

• Diploma in any field
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to multi-task while talking to customers and toggle between system application screens in a fast-paced environment.
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

· Identifying, qualifying, and securing business opportunities in Asia/Regional Markets

· Research new product possibilities and develop customized targeted sales strategies

· Ability to define, analyze and document business needs

· Creating informative presentations; presenting and delivering information to Senior Management

· Conduct a detailed market research to understand and gather intelligence about competitor companies in the region

· Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans

· Arranging business development meetings with prospective clients

· Planning and overseeing new marketing initiatives

· Attending conferences, meetings, and industry events

· Preparing PowerPoint presentations and sales displays

· Overseeing the development of marketing literature

· Writing report and providing management with feedback

· Media Communication (Digital/Print Media) and Public Relations

Requirements:

· Bachelor’s Degree in Engineering with Master’s Degree in Business/Marketing with minimum 5 – 8 years of working experience in a similar role

· Excellent written and verbal communication skills and ability to work with all levels of management

· Excellent IT skills especially MS Excel and Powerpoint

· Strong problem-solving and creative skills

· In-depth knowledge of the industry and its current events

· The ability to handle pressure and meet deadlines

· Meticulous, organized and able to work independently in a challenging environment

· A good team player and strong work ethics

Business Context
By joining our Regional Asia, Middle East and Africa (AMEA) Finance team, you will be leading the internal control agenda across the AMEA Zone, a very diverse country and category portfolio across South-East Asia, Middle East and Africa.
This role will bring to life one of the key priorities across the organization, which is compliance and internal control, by driving the zone roadmap and action plans, you will be able to track improvements and its impact on the business.
The role will work closely with the Finance teams in the respective Country Business Units, and the AMEA Finance zone team to animate the zone internal control road map and continuously monitor and report on progress.

Roles & Responsibilities
1. Accelerate closing Internal Audit gaps - Deeply understand Dango controls and internal audit outcomes and gaps, and use this knowledge to drive closing the gaps through Country Business Units' action plans while utilizing his/her experience, knowledge & network
2. Continuous monitoring and early flagging - Regularly reviews data inputs to spot and flag early any concerns or gaps, immediately dives deep on site to create clarity and action plans.
3. Facilitate the exchange of best practices between the AMEA Country Business Units - Create and animate a community across all AMEA Country Business Units to enable best practice sharing and foster connections and collaborations
4. Own the internal control & compliance agenda at the zone level - Be the custodian of internal control and compliance across AMEA, owning the zone roadmap while engaging and mobilizing the Country Business Units towards it.

To be successful in this role, you will need…

The following technical skills and experience:
• Bachelor's or Master's Degree in Business Administration, Finance, Accounting or equivalent.
• Experience in audit and internal control.
• Experience in MNCs or big 5 firms.
• At least 8-10 years of relevant experience.

These soft skills:
• Fluency in English is a must.
• Fluency in French or Arabic is a plus.

Candidates should be open and able to travel within the AMEA region 50% of their time.

Why Join Danone?

Flexibility
Do things your way. At Danone Singapore, we believe that our teams work best when they are empowered to work flexibly – this is why our hybrid working policy allows you to agree the right balance of homeworking and office working, in line with yours and the team’s needs.

Focus on development – your way
With a suite of learning opportunities and a strong focus on in-role development, your line manager will work closely with you to help unlock your career ambitions within Danone. Working here you will enjoy a fast-paced, complex environment, which is packed with opportunities for the entrepreneurial spirit. You’ll work with some of the best-known brands in the world, such as evian, Dumex and Aptamil, and we absolutely guarantee that you can just be yourself.

Our values
We live by our core ‘HOPE’ values – H is for Humanism, as people are at the heart of everything we do. O is for Openness, welcoming new ideas from the world we live in. P is for Proximity, as we believe that building close relationships leads to better understanding and trust. E is for Enthusiasm, for those who are as passionate as we are about bringing health through food to as many people as possible.

Join our movement for a healthier world. One Planet One Health BY YOU. For more information about Danone, our divisions and culture, please visit careers.danone.com.