About our client: Our client is in the Pharmaceutical industry.

Responsibilities:

• Lead quality management initiatives, focusing on quality assurance and control processes.
• Collaborate with cross-functional teams to establish and refine quality requirements.
• Evaluate existing quality processes and recommend improvements to enhance efficiency.
• Develop and implement training programs for staff on quality management practices.
• Serve as the main point of contact for quality-related inquiries and issues.
• Ensure that all quality documentation meets regulatory standards and is fully compliant.
• Oversee and guide validation projects, ensuring data accuracy and reliability.
• Work with Subject Matter Experts to perform gap analyses and assess risks.
• Contribute to the resolution of validation issues and support corrective action plans.
• Evaluate and approve validation documentation, including reports and protocols.
• Provide assistance with validation inquiries and offer solutions to challenges.
• Review and endorse standard operating procedures and manufacturing documentation.

About you:

• Bachelor’s degree in Quality Management, Life Sciences, or a related field.
• Minimum of 5 years of experience in quality assurance and control, preferably in the pharmaceutical or manufacturing sectors.
• Strong understanding of quality management systems (QMS) and regulatory standards (e.g., FDA, EMA).
• Familiarity with JDE quality modules is advantageous.
• Experience in system migrations or implementations is a plus.
• Excellent analytical and organizational skills with a keen attention to detail.
• Strong communication skills to effectively engage with diverse teams.

Other:

• Work location: North
• Work hours: 40 hours (Mon-Fri, 8am-5pm)
• Contract duration: 15 months

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Mentor a team of service team members.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Only Singaporeans may apply.
• This job is suitable for older workers

Please indicate in your profile your expected salary as you apply. Thank you.

Spa Esprit Group, established in Singapore in 1996, is a renowned beauty, lifestyle, and F&B brand with a diverse portfolio including Strip, Browhaus, and Tiong Bahru Bakery. With a mission to meet the lifestyle needs of the modern consumer, each of the nine companies within the group sets trends and values quality, value, and innovation. Operating globally with over 70 retail outlets in nine cities, including Singapore, New York, London, Shanghai, and Hong Kong.

JOB PURPOSE

Responsible for accepting inbound calls and enquiries in a competent, courteous, efficient manner and be the proactive point of contact for customers

CRITICAL ACCOUNTABILITIES

• To answer all customer telephone and enquiries accurately, consistently, and with confidence within agreed service time.
• Deal competently with customer complaints and take all possible action to resolve problems in a professional and customer-focused manner so to achieve customers’ full satisfaction.
• Using on-line systems to access data to answer customer enquiries within agreed service time.
• To take customer bookings for all products and services and accurately enter relevant booking data into the computer system, always offering the most suitable products and services to the customer.
• Provide technical information when required.
• Highlight opportunities and suggest solutions to improve work procedures, technology, and service.
• Maintain statistics for complaints & enquiries.

MINIMUM JOB REQUIREMENTS

• Good communication and interpersonal skills.
• Ability to change & adapt (high adaptability).
• Self-starting.
• People-centric.
• Able to take accountability.

Highlights:

• Health insurance
• Dental reimbursement
• Transport allowance
• AWS + Performance Bonus
• Birthday Incentive
• Friendly environment

Responsibilities:

• Execution of service and maintenance workflow.
• Liaise closely with client representatives on all service/maintenance related issues.
• Assisting the supervisor in employing teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Provide support to supervisor in ensuring the timely delivery and completion of troubleshoot and service/maintenance of security systems at clients’ premises.
• Familiarise yourself and deliver customer satisfaction base on each client's business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required.

Requirements:

• Min Nitec in Electrical/Electronic Engineering with at least 1 year working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.

About our client: Our client is a leading global pharmaceutical manufacturing company.

*Please note that this role will be hired on a contract basis to support our client’s ongoing project.

About the role:

Supply Chain Management: Oversee and manage the entire supply chain process, from procurement to delivery. Collaborate with suppliers, vendors, and internal teams to ensure efficient and cost-effective material flow.

Material Management: Develop and implement material management strategies to optimize inventory levels, reduce waste, and improve overall efficiency. Monitor stock levels and forecast demand to ensure timely availability of materials.

JDE Material Order Management: Utilize JDE (JD Edwards) software for managing material orders, tracking inventory levels, and processing purchase orders. Ensure accurate and timely order entry and management within the JDE system.

Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure the highest quality of materials and services. Negotiate contracts and terms to achieve favorable outcomes for the organization.

Data Analysis and Reporting: Analyze supply chain data to identify trends, risks, and opportunities for improvement. Prepare reports and presentations for management, highlighting key metrics and recommendations for enhancing supply chain efficiency.

Cross-Functional Collaboration:Work closely with production, quality assurance, and logistics teams to ensure alignment on material needs and delivery schedules. Facilitate communication between departments to address any supply chain challenges.

Continuous Improvement: Identify areas for process improvement within the supply chain and implement best practices to enhance efficiency and reduce costs. Participate in projects aimed at optimizing the supply chain and enhancing overall performance.

About you: Bachelor’s degree in supply chain management with 5 – 8 years of relevant work experience in supply chain and material management from Pharmaceutica / Life Science industries. Skilled in JDE system.

Other information:

· Contract duration: 15 months

· Work Location: North

· Working days: 5 days’ work week

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

About our client: Our client is a leading global pharmaceutical manufacturing company.

*Please note that this role will be hired on a contract basis, to support our client's ongoing project.

About the role:

• Product and Raw Material Release Expertise: Utilize a comprehensive understanding of quality control processes to review and release finished products and raw materials. Ensure that all products meet established quality standards and regulatory requirements before distribution. Conduct thorough evaluations of documentation and test results to verify compliance with specifications.
• Quality Oversight for Manufacturing: Provide ongoing quality oversight throughout the manufacturing process to ensure adherence to Good Manufacturing Practices (GMP) and internal quality standards. Monitor production activities to identify areas for improvement, ensuring that all operations comply with regulatory and company policies. Collaborate with production teams to address any quality-related concerns and implement corrective actions as necessary.
• GEMBA Walks and GMP Walk-Throughs:
  Conduct regular GEMBA walks and GMP walk-throughs to engage with manufacturing staff, observe processes, and identify opportunities for improvement in quality and efficiency. Use these walks as a platform for fostering a culture of quality and continuous improvement by discussing best practices, addressing challenges, and gathering feedback directly from employees on the floor.
• Revision, Review, and Approval of Procedures:
  Take responsibility for the revision, review, and approval of key documentation, including Standard Operating Procedures (SOPs), forms, and Manufacturing Batch Records. Ensure that all procedures are up-to-date, accurately reflect current practices, and comply with regulatory requirements. Collaborate with cross-functional teams to gather input and ensure that all changes are effectively communicated and implemented across the organization.

About you: Bachelor’s degree in engineering, with 5 - 8 years of relevant work experience in material quality for pharmaceutical / life science industries.

Other information:

· Contract duration: 15 months

· Work Location: North

· Working days: 5 days’ work week

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Assist in administrative tasks involving updating and filing info to tasks to be conducted via govt websites. To assist in updating staff & clients' info. Would be working as part of a small team. Needs to know how to use basic EXCEL. Must be able to read and understand English for Work and in navigating websites. Ability to converse in Mandarin with colleagues is a plus. ( Ability to understand Tamil or Vietnamese would be a bonus)

The staff we are seeking should possess meticulous skills and able to work well with people.

Job Description & Requirements

• Perform statutory audit and prepare tax computation (fieldwork, documentation of results & preparing financial statements)
• Polygraduate with Diploma / University Degree in Accounting
• Good communication and customer service skills
• Proficient in Microsoft uitility programmes
• Responsible & positive working attitude
• Multi-tasking and eager
• Local / SPR preferred

Responsibilities

• Implement clinic service SOP and improve patients service quality to meet customer satisfaction
• Execute the process of providing TCM services in the company
• Liaise with clinic managers to monitor clinic overall management and track sales performance
• Ensure smooth running of clinic operations
• Handle, resolve and communicate complaints and incidents
• Execute all company’s therapists related matters including but not limited to: Roster/schedule/conduct/performance
• Plan therapists training and skillset assessment
• Any ad hoc duties assigned according to business needs.

Requirements

• Experience in TCM / Spa / Western Clinic / Aesthetic / related field
• Min Diploma / Degree in any field
• Good organizational and time-management skills
• Ability to multi-task and perform well in stressful situations
• Communication skills with customer service orientation
• Meticulous with a keen eye for details
• Works well independently and has strong operational skills
• Develops strong relationships with co-workers and has strong leadership skills

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.

The brand executive is responsible for developing and executing marketing strategies that promote the brands under the group. Candidates will work closely with other members of the marketing team, as well as with operations, and other departments within the company.

Candidates should have a solid understanding of digital marketing channels, social media platforms and other marketing tools and techniques.

• Conducting market research to identify trends, opportunities and customer needs
• Execute marketing events/initiatives aligned with our brand and strategic objectives.
• Prepare project briefs for the creation of marketing materials (visual assets, brochures, advertisements and web content).
• Copywrite content for campaigns under the portfolio, ensuring copies are on brand.
• Provide support to the Brand Manager in developing marketing initiatives
• Managing social media accounts and executing social media campaigns according to content plans.
• Coordinate with internal/external teams to execute marketing activities and communications plans to drive conversion and results
• Preparation of monthly reports for stakeholders’ meetings
• Ensure timely, accurate and clear information is disseminated to the various departments prior to the launch of campaigns.
• Ensure all marketing communications and collaterals are up to date.
• Staying up-to-date with industry trends and best practices in marketing.
• Handle customer feedback and queries on all online platforms.

Benefits:

• Basic Salary up to $4,800 with yearly increment based on performance.
• 5 days work week (Monday to Friday), 9am to 6pm

Job Description and Qualification:

This is a full time role for a Senior Marketing Executive located in Henderson Crescent. Our client operates more than 30 TCM clinics, Tuina centres, wellness centres, Women's & Children's clinics and medical retail outlets across Singapore. This position includes developing and executing online marketing strategies to enhance the company's market presence, maintaining the relevance of the website and social media platforms, and integrating marketing with offline events and e-commerce platforms. It also involves creating and managing visual content, such as videos and photos, for social media, overseeing all published content, and monitoring sales conversions. The role requires implementing SEO strategies, managing Key Opinion Leaders (KOLs) for marketing campaigns, ensuring timely social media updates, and executing marketing plans within the budget. Additionally, the person will handle ad-hoc projects as needed.

Qualifications:

• Bachelor's Degree in Marketing, Communications or a related field.
• Proven experience in marketing, preferably in healthcare sector.
• Strong understanding of social media platforms, trends and best practices.
• Strong project management skills and the ability to manage multiple campaigns at a time.
• Creative and has the ability to problem solve and develop innovative marketing strategies.

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• 5 days’ work week (Monday to Friday) 9am to 6pm

Job Description and Qualification:

This is a full time role for a Senior Human Resource Executive located in Henderson Crescent. Our client operates more than 30 TCM clinics, Tuina centres, wellness centres, Women's & Children's clinics and medical retail outlets across Singapore. The role involves collaborating with department heads to understand recruitment needs, proactively sourcing talent, screening candidates, and working with marketing on recruitment materials. It includes managing recruitment platforms, attending career fairs, and updating recruitment reports. Additionally, the person is responsible for onboarding new hires, ensuring job descriptions are up-to-date, and handling payroll processing, including CPF contributions and tax filings. The role also supports various HR functions like compensation, performance management, and staff engagement, while assisting in HR process improvements and training junior staff. Other duties may include participation in HR projects and initiatives as needed.

Qualifications:

• At least 3-5 years of experience in related field. Experience as a Senior Executive would be a plus.
• Bilingual in English & Mandarin (to manage documentations in Chinese language & communicate with mandarin speaking employees)
• Meticulous, organized and attention to details.
• Excellent written and verbal communication skills
• Excellent in Microsoft office especially Excel, well verse in VLOOKUP, if & sumif functions, pivot tables & charts.

The Singapore National Eye Centre/Singapore Eye Research Institute (SNEC/SERI) is seeking a highly qualified and motivated individual to take on a significant role in this exciting and rapidly developing research group.

Job Responsibilities:

• Assist the investigators to recruit, screen and follow-up on participants of the study, in strict adherence to the study protocol, Singapore Good Clinical Practice Guidelines and other applicable regulatory and ethical requirements
• Perform study procedures on research participants (consent taking, paperwork, ocular imaging-related tests, etc.)
• Perform digital general imaging, digital fundus imaging, digital optical coherent tomography scans and anterior segment/slit-lamp imaging and to carry out required tests on research participants
• Handle entry and validation of study data, extraction of relevant information from medical records, reporting of adverse events, maintenance of investigator files and other essential documentation
• Coordinate scheduling and conduct of clinic visits/tests for research participants, as well as related finances and logistics
• Keep inventory of digital imaging supplies
• Manage the implementation and coordination of the clinical studies under the direction of the Principal Investigator (PI)
• Assess and give suggestions to improve digital image quality
• Conduct literature reviews and gather relevant information from scientific publications and databases to support research projects
• Organize and store research data in a systemic manner for easy retrieval and analysis
• Manage research data and ensure data integrity and security
• Perform image processing and modelling on novel ocular imaging data
• Compile and analyse data under supervision
• Prepare research reports and summarise findings
• Communicate research progress, findings, and challenges
• Assist in drafting research proposals and designing study
• Prepare, execute and ensure adherence to research plans
• Support in other functions such as general administration or coordination as required

Job Requirements:

• Bachelor in Life Sciences or related studies
• 1 year of relevant experience in ophthalmic imaging would be advantageous. Training will be provided
• Able to work in a fast-paced environment and good time management skills
• Meticulous, efficiency, team player and possess good interpersonal skill

Note: Remuneration Package will commensurate with qualifications and working experiences.

Job Description & Requirements

• Perform statutory audit
• Prepare Tax Computation
• Review auditees' internal control system, able to identify and recommend best practices as well as effective internal controls
• Perform special audit work assigned under supervision
• Diploma / University Degree in Accountancy
• Good communication and customer service skills
• Proficient in Microsoft utility programmes
• Responsible & positive attitude
• Multi-tasking and eager
• Local / SPR preferred

Assist Global Marketing Manager in:

a. Reviewing and running social media campaigns on FB, Amazon etc

b. Monitoring and updating associated websites, including Shopify, Amazon, home sites

c. Planning and organising product seminars including venue sourcing, staff recruitment and preparation, logistics planning, enquiries and sales management, follow up activities

d. Associated administration

e. Customer management

f. Sales support

g. General office administration

The job holder shall be the key liaison officer in facilitating Academic Clinical Program – Surgery, SingHealth, Duke-NUS and Duke Durham department/units in academic programs and exchanges.

Job responsibilities

• Coordinator in facilitating DSSO, ACP SingHealth, Duke-NUS and Duke Durham department/units in academic programs and exchanges.
• Where necessary, facilitate cross-collaborations across ACPs, AMEI, AMRI and SingHealth Group Education and SingHealth Academy.
• Provide secretariat support for meetings in support of the above activities, including coordinating the meeting schedules, logistical support, preparation, and circulation of papers/other meeting materials, taking notes, and recording of key decisions, as well as following-up on issues raised at meetings and assisting to coordinate follow-up actions until resolved.
• Assist in planning, project management, implementation, and evaluation of the assigned initiatives/ projects, workgroups, etc.
• Organise engagement sessions with the relevant stakeholders in support of the above activities.
• Any other requests as required by supervisor.

Job requirements:

• Degree, preferably in science, engineering or health sciences.
• Competency in Microsoft Office and data management.
• Familiarity with research, either as an investigator or administrator preferred.
• Strong analytical, communication and interpersonal skills.
• A good team player who is able to work independently.
• Ability to work collaboratively with faculty, students, and administrative staff.

Job Description & Requirements

• Perform statutory audit & prepare tax computation ( Fieldwork, documentation of result & prepare financial statements)
• Diploma / University Degree in Accounting
• Proficiency in Microsoft utility programmes
• Responsible & positive attitude
• Multi-tasking and eager
• Bilingual as the position need to liaise with Chinese speaking client
• Local / SPR preferred

Job Description & Requirements

• Train to perform statutory audit of corporate and NPO entities
• To perform special audit work assigned under supervision
• Diploma or Bachelor Degree of Accountancy
• Fresh graduate or final year undergraduate
• Able to commit from 6 months to 1 year in renewal basis
• Bilingual preferred as has to liaise with chinese speaking clients

Recruitment & Onboarding:

• Collaborate closely with department heads to understand the skills and competencies required for openings to meet the organizational recruitment demands and needs.
• Proactive in assess and proposing talent sourcing posting adverts or any other relevant channels or methods.
• Select and pre-screen CVs from various sources and submit shortlisted candidates to Hiring Managers after screening candidates through phone/virtual/face to face interviews (if necessary) on a weekly basis.
• Collaborate with Marketing Department for creation of all recruitment materials; eg: recruitment posters, banners, brochures, roadshow standee, video adverts etc
• Manage & administer social media and recruitment platforms for publicity and campaign.
• Attend and source for hiring seminars/talks, campaigns and career fair opportunities to create brand awareness and collaborations.
• Update recruitment reports for all screening, interview and hiring outcomes for recruitment strategies assessment. Including recruitment cost reports.
• Assist in developing and implement HR strategies, requirements and initiatives of the organization aligned with the overall business strategy, in terms of recruitment retention, and succession planning.
• Onboarding and orientation for new hires.
• Collaborate with relevant departments on employee orientation and job induction programs.
• Updating JDs on a regular basis to ensure relevancy and reflecting actual job requirements and duties

Payroll processing:

• Ensure timely processing of monthly payroll, commission calculation and all payroll related process & reports; such as CPF contributions, employee tax filing, manpower cost reports etc
• Attend to employee payroll related enquiries
• Submit relevant government surveys

Assist in:

• Assist in full spectrum of HR, HR projects, initiatives or events as required. Which include but not limited to Compensation & Benefits, Performance Management implementation, Annual Team Building, Staff Dinner, system migrations and implementations etc.
• Guide and train junior department staff
• Support and assist in various ongoing staff engagement programs through effective communication and activities.
• Assist in identifying the gaps in the organization’s HR process and system and propose methods or procedures to improve them.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.

Any other adhoc duties as assigned

Job Qualifications

• At least 3-5 years of experience in related field. Experience as a Senior Executive would be a plus.
• Bilingual in English & Mandarin (to manage documentations in Chinese language & communicate with mandarin speaking employees)
• Meticulous, organized and attention to details.
• Excellent written and verbal communication skills
• Excellent in Microsoft office especially Excel, well verse in Vlookup, if & sumif functions, pivot tables & charts.

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.

Responsibilities:

The Human Resource Executive will assist the Senior Manager, Human Resource and Development in the following work areas:

a. Payroll Processing

• Ensure accurate and timely payroll processing as well as submission of grants or claims in accordance with company policies and procedures, as well as relevant country legislation and procedures for staff in Singapore, Malaysia, China, India, and Indonesia.

b. Employee Experience

• Administration of Employee Engagement surveys and assist in implementation of measures to enhance staff engagement and well-being

c. Compensation and Benefits

• Assist in the review of staff compensation and benefits
• Administration of staff compensation and benefits

d. Employee Exit

• Ensure timely processing of staff exit

e. Staff Learning and Development

• Undertake staff learning and development operations

f. Other Duties Assigned

• Handle other ad-hoc HR duties as and when required such as staff discipline

Requirements:

• Diploma or Degree in preferably Business or Human Resources
• At least 2 years of payroll experience
• Preferably has commission administration
• Preferably with at least 2 years of work experience in Human Resources
• Meticulous
• Proficient in Microsoft Office, especially in Excel and Word
• Knowledge of Singapore employment and staff pay related legislation
• Good team player
• Good communication skills in English

About our client: Our client is a leading engineering services company specializing in marine, offshore, and waste management services.

Work Location: Penjuru (West)

Working days: 5.5 days (Monday to Friday 8am to 5pm, Saturday 8am to 12pm)

About the role:

• Identify and develop new business opportunities through research, networking, and cold calling.
• Generate sales leads and build relationships with potential and existing clients.
• Develop and maintain a thorough understanding of the waste management industry and its products and services.
• Provide timely and accurate sales forecasts and reports.
• Work closely with the operations team to ensure customer satisfaction and retention.
• Ensure customer service excellence through timely resolution of customer issues.
• Attend trade shows, conferences, and other events to network and generate leads.

About you:

• Minimum of 3 years of experience in waste management sales or related field (chemical / oil & gas / refineries)
• Proven track record of meeting or exceeding sales targets.
• Strong knowledge of the waste management industry and its products and services.
• Possesses own vehicle.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Willingness to travel as required.

Benefits:

- Commission scheme

- Company petrol card

- Company mobile phone

- Variable bonus

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Role

To support the Executive Director in matters relating to corporate governance and risk reporting, in ensuring compliance with legal and regulatory requirements, and in facilitating communication with the Board of Directors, National Committees and Members.

Key Responsibilities

• Corporate GovernanceCompile and submit the annual governance checklist to the relevant authorities.
  Define and maintain corporate-wide information security governance and controls to ensure that data and information assets are adequately protected, including supporting any regime for data protection.
  Involved in Identifying, evaluating and reporting of information security risks.
  
• Risk ManagementUndertake the Secretariat duties in supporting the Audit and Risk Management Committee, including the preparation of Agenda, reports, discussion papers and presentations, as well as in preparing minutes of meeting.
  Plan, design and implement an overall risk management process.
  Perform risk discussions and assessments of risk profile and highlight key risk for reporting. Identify and quantify the risks exposures, which may include financial costs, legal and reputational risks, and environmental factors.
  Develop risk migration strategies, policies and procedures, preventive and contingency plans.
  Maintain and update the Risk Management Register. Conduct risk identification exercises, monitor and report on the key risk indicators.
  Advise the Board, Business Heads and Department Managers on the implementation of compliance programs, proactively monitor its implementation and suggest ongoing improvement.
  Develop Business Continuity Plans to limit risks.
  Provide training to create awareness of risk management across the different business areas of the Association so that the Board, Business Heads and Staff understands their accountability and comply with the relevant rules, regulations and processes.
  Conduct regular gap analysis and share updates on best practices in the industry.
  Provide support to the (outsourced) internal audit and risk management functions and act as liaison between any appointed (outsourced) internal auditor/risk management consultants and YWCA.
  Monitor internal audit or risk mitigation plan and act as the coordinator for arrangements of meetings, discussions and follow-up with internal stakeholders.
  Coordinate follow-up on any reviews of internal SOPs, including overseeing the organising of any BCP exercises.
  
• Any other duties as may be assigned from time to time.

Requirements

• Minimum 3 years of relevant experience.
• Ability to handle sensitive and confidential information.
• Proficient in Microsoft Office, Word, Excel and Powerpoint.

Competencies

• Strong governance mindset.
• Strong communications and written skills.
• High degree of multi-tasking and time management capability.
• Strong organizing and coordination skills.
• Meticulous and the ability to work independently with minimum supervision.
• Pleasant nature and strong service mindset.

About City Tours

City Tours, established in 1971 in Singapore, aims to be the leader in providing value and exceptional experiences for Asia's tours and attractions. The company offers unique experiences such as FunVee™ Open Top Bus Tours and Captain Explorer DUKW™ Tour.

Job Description

Under general supervision, in a customer service call centre environment, the Representative will respond to telephone inquiries about travel products or services. Utilize internal systems to research, assist and document customer service issues. Maintain a professional working relationship with internal and external customers.

Responsibilities

• Answer inbound calls to assist customers, agents and internal staff in a clear, friendly and professional manner while adhering to established company and department guidelines.
• Meet performance metrics to include quality of the call and call efficiency.
• Escalate customer service-related issues when necessary to team lead, supervisor or manager.
• Address customer issues and ensure effective and long-term problem resolution by identifying causes and offering solutions.
• Work closely with the sales & operations department to assist with retention by identifying agents' concerns.
• Work closely with the Technical Support department to assist with agent account and/or product inquiries.
• Open, read, and respond to emails on a daily basis.
• Participate in any/all training and educational activities necessary to fulfil at least the minimum requirements specified in your department's goals.
• Adhere to privacy; confidential, proprietary company policies and procedures.
• Ensure that all reservations are recorded following established procedures with full and precise information and are inputted accurately and promptly into the systems.
• To ensure that all work meets company standards and is according to the training given; all function paperwork must be accurate and complete, including coach chartering requirements, guest preferences, booking supplements and payment details

Requirements

• High School or equivalent experience and a minimum of 1 year of customer service experience preferably in the service-related industry.
• Prior call centre experience is a plus.
• Strong data entry skills and ability to navigate multiple systems.
• Attention to accuracy and detail in processing information.
• Strong organizational and interpersonal skills.
• Solid customer service etiquette.
• Willingness to work a flexible schedule and occasional overtime as needed.
• Possess good oral and written communication skills.
• Ability to maintain confidentiality.
• Ability to work independently as well as in a team.
• Competent in Windows-based computer applications (Microsoft Office).

Descriptions:

• presentation, and successful closure for IT & Digital services within a defined market.
• Lead the sales process by achieving established targets, including pipeline development, key stakeholder presentations, pilot projects, and executed service agreements.
• Set sales objectives through accurate forecasting and manage major customer accounts, coordinating account support when necessary.
• Negotiate contractual agreements, including terms, pricing, and duration with clients.
• Develop and maintain relationships with C-suite executives, understanding and communicating prospective clients' corporate cultures.
• Build strong client relationships, providing post-sale account management to ensure satisfaction, smooth service delivery, and identify new opportunities.
• Collaborate with the Technical Solution Pre-sales and Delivery teams to craft tailored quotations and proposals that meet client needs.
• Work closely with Operations and Delivery Teams to ensure seamless account management and service delivery.
• Ensure all sales documentation is handled according to company policies and procedures.
• Stay informed on market trends and competitors to create effective strategic sales plans.
• Conduct cold calls to arrange meetings with potential clients and build relationships with vendors and suppliers.
• Track and report sales progress through monthly reports, as directed by the Sales Manager.

Requirements:

• Possess strong technical expertise in the IT industry, including its products and services.
• Excellent interpersonal, communication, and problem-solving skills, with strong negotiation abilities.
• Confident and driven sales approach, with the ability to work independently and thrive in competitive markets.
• Self-motivated, ambitious, and detail-oriented, consistently aiming to meet and exceed goals.
• Organized and efficient in time management, with a customer-focused mindset and a positive, reassuring attitude.
• Practical, responsive, and resourceful, demonstrating high energy and persistence in completing tasks.
• Strong presentation skills and excellent telephone and face-to-face communication abilities are essential.