JOB DESCRIPTION:

You are responsible for all areas related to Human Resources functions in the areas of recruitment, employee engagement, performance management, training and development as well as updating and maintenance of Human Resources records. Overall responsible for payroll administration matters.

You will be required to manage and monitor the Organization daily operations relative to General Office Administration (General Office Administration covers Information Technology, Administration, Office Security, Legal and Facilities Management).

KEY RESPONSIBILITIES/DUTIES:

Human Resource Administration

• Foster strong partnerships with solutions to key stakeholders
• Partner with stakeholders to manage talent acquisition, sourcing and interview of candidates; prepare salary proposal; from on-boarding and off-boarding process.
• Provide HR solutions and advice pertaining to people matters, by working on continuous improvement of HR policies, benefits, programs and processes, ensuring compliance to regulations and best practices
• Collaborating with departments teams to support employee training and development plan and enhance on promoting a continuous learning environment.
• Collaborating and also to support talent development and succession planning initiatives to build a pipeline of future leaders
• Develop workforce planning strategies so as to identify any workforce risks and issues which may affect future demand
• Identify key issues so that to diagnosis of business and employees issue so that to improve on employee engagement and business performance.
• Provide advice and guidance to managers in developing, documenting, and communicating solutions (including disciplinary action) for employee relations issues
• Any other duties assigned by the management.

JOB REQUIREMENTS:

• A degree in Human Resource or business equivalent.
• At least 6-8 years relevant working experience.
• Proficient in Employment Act and MOM regulations, familiar with government regulation practices in Singapore.
• People management and negotiation skills.
• Familiar with applications and Payroll system eg.Timesoft.
• Proficient in taking of minutes and presentation at respective Committees Board Meetings.

By responding to Singapore Environment Council's advertisement, consent is considered given to Singapore Environment Council to collect the required personal data for the purpose of recruitment. Singapore Environment Council will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Kindly submit your CV updated with you availability and expected salary. Only shortlisted candidates will be contacted.

JOB SUMMARY

Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties.

CANDIDATE PROFILE

Education and Experience

• Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration

OR

• Related major; 2 years’ experience in residential hospitality, or related professional area preferred.

CORE WORK ACTIVITIES

Maintaining Residences Operations

• Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation.

• Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales).

• Maintains knowledge of the Hotel Reservation Services

• Responsible for assisting in the day to day operations for Residences, including vendor activity on-site and office administration.

• Conduct daily line-ups

• Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction.

• Provide employee recognition on an ongoing basis, including an annual staff event.

• Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners.

• Maintain knowledge of homeowner Rules & Regulations.

• Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents.

• Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance.

• Create an environment of open communication for Ladies, Gentlemen and Owners.

• Monitor logbooks and service requests to verify timely completion of tasks.

• Monitor unit admittance procedures and verifies correct key inventory

• Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance.

• Office Communication should be replied to and filed in a timely fashion

• Communication via newsletters, email, and faxes may be required on behalf of the association. The General Manager or Director of Residences will monitor the communications the Residential Services Manager will execute.

• Maintains accurate homeowner’s roster and follow up with services deficiencies

• Knowledge of the computer systems including, Mystique, Buildinglink, scheduling software and key control software.

• Communicates with homeowners, management and employees.

• Manages owner expectations while remaining calm and courteous.

• Works flexible hours, including weekends, holidays and evenings if necessary.

Managing and Conducting Residences Activities

• Responsible for assisting in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable.

• Responsible for supporting the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with Ritz-Carlton Brand and quality standards.

• Actively participate in activities and communication that support full participation in the Owner Engagement Survey.

• Document all resident requests, complaints or problems immediately, implement them in to Buildinglink and notify the designated departments.

• Serves as a liaison between homeowners and various departments and builder/developer.

• Provide homeowners with at least 3 options for vendors or Ritz-Carlton services that can aid in home or unit maintenance. Will report any issues that pertain to vendors or service providers and will assist in resolving the issue.

• Communicate a la carte services provided by Hotel and will communicate requests in a timely manner.

• Submit maintenance and housekeeping requests to the appropriate department and follow up accordingly.

• Collect resident owner’s preferences, track and record additional preferences and put them in Mystique.

• Report any common area items that are not in line with Ritz-Carlton Brand Standards.

• Create an environment that fosters WOW stories and Lionshare Best Practices.

• Familiar with Business Priority Matrix.

• Participation in the creation of WIG’s, Lead Measures and the WIG Boards. Participate in weekly calls.

• Familiar with the balanced scorecards in Employee/Owner Engagement.

• Plan regular social gatherings for owners and assist in the creation of newsletters and other methods for communicating events.

• Assists in the properties cleanliness and is responsible for their part in protecting the physical asset through visual inspections and self-audits.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

Key Responsibilities:

· Manage front office operations

o Collaborate with various departments on guests' special requirements and requests.

o Develop operations plans for front office operations.

o Identify and resolve deviations and irregularities related to front office services.

o Implement operating procedures and service standards for front office operations.

o Manage personalised reception services for VIP guests' arrivals and departures.

o Monitor front office operations to ensure adherence to organisational standards and procedures.

o Monitor room inventory levels and reconcile discrepancies.

o Manage all room keys inventory are accurate.

o Attend to all incoming emails and follow up actions taken accordingly.

o Storage of luggage in the baggage room is properly controlled, recorded, and is neat and tidy at all times.

o Review operations reports and/or statistics to monitor and report departmental performance.

o Daily update of digital signage events board on F&B activities and events for the day is accurate.

· Drive service and operational excellence

o Build guest relationships to enhance return visits.

o Interact with guests to gather feedback on service quality.

o Manage service recovery for escalated guests' concerns and feedback with proper records.

o Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction.

o Review and recommend systems and processes for workflow and productivity improvement.

o Manage cost control to keep departmental operating expenses within budget.

· Manage operational risks

o Manage emergency situations.

o Operationalise compliance management on data protection regulations and organisational security procedures for guest registration and credit and cash transactions.

o Where on night shift, all emergency and/or incidents should be duly reported immediately with records.

· Team Management

o Provide mentoring and guidance to improve staff work performance.

o Carry out daily briefing with team members.

o Upkeep proper daily operations records.

o Attend meetings when required.

· Any other tasks to be assigned by the Management.

Key Requirements:

· Diploma in Hospitality Management

· Minimum 5 years of relevant experience

· Strong working knowledge on Opera system

· Proficiency with Microsoft Word, Excel, and Outlook computer programs

· Shifts work including weekends and public holidays

· Strong communications and written skills

· Able to work independently and as a team

· Calm, efficient, and able to work well under pressure

· Good problem-solving and decision-making skills

· Well-groomed and possesses a cheerful disposition

· Good interpersonal skills

· A passion for delivering exceptional levels of guest service

We emphasize on a work culture of service, commitment, compassion, respect and team work and developing each individual to his/her fullest potentials. You can look forward to a stable and exciting career with us that is rewarding, meaningful and enjoyable.

Job Description

• Manage the site works
• Planning, Supervising & Coordinating Project
• Ensure quality work is being achieved
• Ensure safety regulations are being complied with
• Attend site meeting
• Monitor the site progress and have good knowledge in project management to ensure project is scheduled to complete in time
• Raise the RFI to Main Contractor
• 5.5 days work (Monday to Friday 8am to 5pm & Saturday 8am - 12pm)

Requirements

• Possess Diploma or Degree in Civil Engineering or equivalent
• Mininum 5 years experience
• Relevant experience in RC structure works
• Strong skills to control the site progress
• Able to work independently and cope in a fast-paced environment
• Well-versed in construction sequence, principles and regulatory requirements
• Independent, diligent, meticulous and highly motivated with excellent team spirit
• Proficient in Microsoft Office

The candidate required to perform the following functions.

· Supporting and maintaining the shop network systems (POS, Firewall, Leased / ADSL lines, etc)

· Interface with users & identify computer related needs and provide appropriate software & hardware support.

· Assist with diagnosing & resolving problems with servers, desktops, networks & all other related equipment.

· Servicing of user’s requests and providing support for all in-house software requirements.

· Administration of the network servers.

· Carrying out the upgrading of the shop systems (POS, network, servers, desktops & related equipment / software).

· Track and maintain accurate records of all equipment, software, incidents, activities and services provided.

· overseeing system administration, network, cybersecurity, and support.
Assist in the disposing of obsolete, defective or non-serviceable equipment.

· Optimize IT infrastructure, including servers, networks, and hardware.

· Implement and monitor security measures against cyber threats.

· Ensure routine backups are performed and the anti-virus software is always up to date.

· Ensure IT practices comply with laws, regulations, and industry standards.

· As and when required, will provide briefing to the users on the usage of the office systems (standard applications, office network and related processes).

· Managing software and hardware installations and upgrades.

· Any other tasks assigned by reporting Director

Requirements:

Bachelor Degree in computer and information system fied

Minimum one year experience

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Grant Administration
  • Assist in the submission of new grant proposals;
  • MOE budgets and cash flow projections.
  • Coordinate the submission and review of the annual budgets.
  • Manage the inception of projects and ensure closure of projects in a timely manner.
  • Work with grant administrators to ensure that claim submissions are accurate and submitted promptly.
  • Track and monitor the utilisation of grants and highlight projects that under-utilised budgets.
  • Assist grant administrators on their queries (including troubleshooting of system issues).
  • Liaise with grantors (including MOE) on matters related to grants.
  • Assist in performing UAT on system enhancements.
  • Any other task relating to grant administration
• Grant Reporting
  • Prepare necessary journals for month-end closing;
  • audit schedules for internal reporting.
  • Analyse the projects expenditure against budget and explain the variance (if any) for internal and external stakeholders.
  • Prepare monthly, quarterly and ad-hoc reports for internal reporting;
  • bi-yearly and annual claims for MOE reporting purposes;
  • quarterly reports on utilisation of grants for MOE.
  • Assist in the submission of claims in grantor-specific portals (e.g. IGMS, [email protected], etc).
  • Generate reports for MOE and other external funders.
  • Support project certification and audits (including liaising with auditors and coordinating the audit).
  • Any other task relating to grant reporting.
• Governance
  • Ensure administration of grants complied with terms and conditions of the grant agreements.
  • Reconcile claim statement to accounting records

• Degree in Accountancy, Business or a related discipline with at least 5 to 8 years of relevant experience.
• Self-motivated with ability to work independently.
• Fast worker with ability to work under pressure to meet tight deadlines.
• Excellent interpersonal and communication skills (both oral and written skills are essential).
• Able to work well with people at different levels of the organisation.
• Committed, meticulous, organised and resourceful with positive work attitude.
• Good Microsoft Office application skills.
• Knowledge and hands-on experience in SAP and/or any of the major accounting software will be an advantage.
• Familiar with BI tools (e.g. Qlik sense, Power BI, Tableau) will be an added advantage.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Administrative Support: Support OIE team with administrative matters including finance, travel, procurement, and scheduling.
• Procurement: Handle procurement processes in line with the organisations guidelines and processes. Ensure that all purchasing activities adhere to the companys policies and quality standards.
• Budget Management & Reporting: Oversee and manage OIEs budget, ensuring all financial activities are conducted in line with allocated funds. Monitor expenditure and provide timely and accurate financial reports to management for review. Prepare and present regular reports on budgetary performance, procurement efficiencies, and other administrative metrics.
• Travel Coordination: Organize travel itineraries, arrangements, and reimbursement. Liaise with travel agencies and service providers.
• Scheduling: Manage the scheduling and communication of OIE team meetings, appointments, business engagements, and events.
• Executive Assistant Duties: Provide administrative support to OIE Director, including calendar management, correspondence handling, and minute-taking.
• Associated Responsibilities: Providing any other administrative support to OIE team and, where needed, to Office of Partnerships & Engagement team.

• Diploma or Degree with minimum 3 years of relevant work experience.
• Education and/or experience in finance and business administration preferred.
• Demonstrated proficiency in budget management, procurement, and administrative support.
• Familiarity with office administration software such as MS Office, SAP, Prophix.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Good understanding of finance, procurement, travel, and claims processes.
• Good verbal and written communication skills.
• Detail-oriented with a high level of accuracy and efficiency.
• Ability to work independently and with a fast-paced and growing team.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.

Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job purpose:

The GS-Ops TCC Specialist Trade Finance is, with due consideration of all internal and regulatory requirements and within the agreed deadlines, responsible for processing of the trade finance business for customers, as well as for providing specialized and process-driven advice within his/her sphere of activity. In so doing, he works closely with FK TF-CM Allrounder Cash/Trade Sales International, FK TF-CM Specialist Cash/Trade Sales International, FK-TF-CM Advisor Trade Services International, FK-TF-CM Assistant Trade Services International and Relationship Managers, and other department stakeholders that deal with corporate customers, whom he supports by providing pertinent information in a team-oriented manner.

Key activities:

Processing of Trade Finance Business

• Depending on each task allocated, the processing covers the carrying out of all trade finance business processes in accordance with the rules, regulations, and compliance-related requirements.
• Advising of customers with due consideration given to their specific needs and the bank’s operational requirements
• Assuming middle office role by performing pre-processing and post-processing tasks for Trade Finance Products/Sub-Processes in accordance with Global/Internal Guideline/Process
• Perform monitoring and reconciliation of transaction(s) processed by processing hub.
• Perform vetting of Direct/Indirect Guarantees/Amendment
• Perform monitoring tasks for all outstanding Guarantee transactions ensuring pending fees are collected timely.
• Ensuring compliance with first line of defense responsibilities
• He may also be required to act as a speaker within the framework of the bank’s qualification measures and events with corporate customers
• Responsibility for warranty of occupational health and safety and health protection for all employees of his/her unit
• The GS-OPS TCC Specialist Trade Finance is authorized to check documents up to a certain level without supervision. he exercises this authority in a responsible manner and in accordance with the regulations
• Supporting the FK-TF-CM Allrounder Cash/Trade Sales International, FK-TF-CM Specialist Cash/Trade Sales International, FK-TF-CM Advisor Trade Service International, FK-TF-CM Assistant Trade Services International, and Relationship Managers in an advisory role

Formal education:

• Degree/Diploma with major in Business, Banking/Finance or Law or Certificate for Documentary Credit Specialists

Specialist knowledge (work experience, further qualification):

• Competency in ICC Uniform Customs and Practice for Documentary Credits 2007 Revision, International Standard banking Practice for the Examination of Documents under UCP 600, ICC Uniform Rules for Demand Guarantee, The Uniform Rules for Collections (URC 522)
• Advanced knowledge of Microsoft Words, and Excel
• Minimum 5 years Trade Finance experience specialize in Guarantee Handling

Detailed Requirements for each career level (each ComMap Level separately)

CB 02

• Diploma with major in Business, Banking/Finance or Law
• Unassisted and compliant handling of recurring daily business routines with regular and enhanced complexity in accordance with internal and external regulations and within the agreed deadlines
• Advising of customers with due consideration given to their specific needs and the bank’s operational requirements for cases with regular and enhanced complexity
• Coordination and prioritization of the daily workflow for the team members
• Participation in global projects and management of local projects in the area of responsibility (e.g. IT adjustments)
• Advanced knowledge of the pertinent rules published by the International Chamber of Commerce (ICC) with regards to trade finance business

CB 03

• Degree with major in Business, Banking/Finance or Law
• Approval and oversight of the processing of the daily workflow for the team members
• Independent judgment and decision making with limited guidance and supervision
• Providing guidance regarding the handling of documentary and guarantee business with high complexity
• Interface to global functional lead / product management and support functions (e.g. Compliance)
• Support of the FK-TF-CM TL Documentary & Guarantee Business International and professional representation of the FK-TF-CM TL Documentary & Guarantee Business International in case of his/her absence
• Participation in global projects and managemen of local projects in the area of responsibility (e.g. IT adjustments)
• Extensive, in-depth knowledge of the pertinent rules published by the International Chamber of Commerce (ICC) with regards to trade finance business
• Involvement in the creation and maintenance of local procedures and desktop procedures
• Participation in local industry working groups (e.g. BAFT)
• Building and maintaining of an informal internal and external network – also beyond own area of expertise – to achieve high-quality result
• Coaching of junior level staff with respect to all aspects of trade finance business

Introduction

Our company is a world renowned MNC manufacturer of high quality Audio and Security Products for the global market. We are seeking to hire a Sales Engineer / Senior Sales Engineer for sales activities in Singapore.

Job Description

· Diploma/Degree in Electrical/Electronics Engineering or related discipline with minimum 5 to 10 years sales and marketing experience, knowledge and technical competency in BMS / ELV / Security / Fire Alarm / Pro-sound / Audio Visual / Public Address Systems.

· Proactive, resourceful and eager to explore new business areas.

· Good interpersonal and communication skills.

· Good contacts with Users/Property Developers/Consultants.

· Computer literacy in MS Office. Autocad will be an added advantage.

· Willing to travel when required.

Job Responsibilities

· Create product and functional specifications for the company’s products and promote to Users/Property Developers/Consultants for pre-tender requisites.

· Early identification of new projects and opportunities to promote the company’s products.

· Create list of projects from sales activities until tender, success is measured on whether specifications are used.

· Conduct market survey, analyze competitors’ activities and develop sales opportunities.

· Sales activities, road shows, exhibition and road shows.

· Prepare weekly/month reports to Sales Manager.

About Us

LiquidX is an application layer-focused venture studio dedicated to pioneering innovation in the digital realm. Our approach involves building 5–6 transformative companies through a dual strategy: independent innovation and collaborative entrepreneurship.

Our Building Blocks:

• Independent Innovation: We take charge of the entire lifecycle, leading the conception, development, and realisation of ventures that align with our forward-thinking vision.
• Collaborative Entrepreneurship: We partner with exceptional founders, actively taking on tech and product roles within the founding team. This collaborative approach enables us to harness diverse talents for unparalleled success.

Our Current Portfolio:

• Pixelmon - Gaming-First IP Studio: Immerse yourself in the world of gaming with Pixelmon, our independent venture focusing on cutting-edge gaming-first intellectual properties.
• Kasagi Labo - Anime Publishing and Licensing: Unleash the power of storytelling with Kasagi Labo, our collaborative venture that brings captivating anime content to a global audience.
• Gvrn (“Govern”) - Web3 LegalTech Company: Navigate the intersection of law and technology with Gvrn, our pioneering legaltech venture in the Web3 landscape.

About the role:

As a member of the product team, you will be instrumental in keeping the ball rolling for your team. The ideal candidate has acute analytical skills and an in-depth understanding of free-to-play games. 

In this role, you will be responsible for helping to navigate a full free-to-play business model, and for discussing, advocating for, and helping determine which strategic elements are needed for the titles to be an ongoing success.

As a member of our team, you will work collaboratively with software engineers, artists and cross-functional teams to build, launch, and analyse our products.

What You Can Expect To Work On

• Defining product requirements and goals: Product managers work closely with stakeholders to define the requirements and goals for the video game. This includes identifying the target audience, determining the features and functionality of the game, and setting project timelines.
• Managing the product roadmap: Product managers are responsible for creating and managing the product roadmap. This includes prioritising features and functionality, setting release dates, and ensuring that the development team is on track to meet project deadlines.
• Conducting market research and competitor analysis: Product managers need to have a thorough understanding of the gaming industry and mobile game development. They conduct market research and competitor analysis to stay up-to-date with industry trends and ensure that their product is competitive in the market.
• Identifying and analysing target users: Product managers work closely with the development team to identify and analyse the target users for the video game. This includes understanding their needs, behaviours, and preferences, and designing the game to meet their expectations.
• Collaborating with the development team to ensure timely delivery: Product managers work closely with the development team to ensure that the mobile game is delivered on time and within budget. They collaborate with developers, designers, and QA testers to ensure that the game meets the requirements and goals set forth in the product roadmap.
• Monitoring user feedback and making necessary adjustments to improve user experience: Product managers monitor user feedback to identify areas for improvement and make necessary adjustments to improve the user experience. This includes fixing bugs, adding new features, and optimising the game for different devices.

• Experience. At least 5 years of experience working in a product facing environment with a special focus on video games or mobile games.
• Strong leadership and communication skills: Product managers need to be able to communicate effectively with stakeholders, developers, and other team members. They should be able to lead and motivate the team to achieve project goals.
• Excellent problem solving and analytical skills: Product managers should be able to analyse data and make informed decisions. They should be able to identify problems and find creative solutions to overcome them.
• Thorough understanding of the gaming industry and mobile game development: Product managers should have a deep understanding of the gaming industry and mobile game development. They should be familiar with industry trends, best practices, and emerging technologies.
• Passionate about the free to play model: Product Managers should have strong working knowledge of established and trending free to play design strategies.
• Experience with project management tools and agile methodologies: Product managers should be familiar with project management tools and agile methodologies. They should be able to manage the product roadmap, prioritise tasks, and ensure that the development team is working efficiently.
• Ability to work well under pressure and meet tight deadlines: Product managers should be able to work well under pressure and meet tight deadlines. They should be able to manage multiple projects simultaneously and prioritise tasks based on their importance.

• We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
• Flat Organisation. Our team is a community, we work together as a team from all levels in a true decentralised spirit

• Supervises overall activities at the Front Office section
• Acts as Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Monitors occupancy for current day, changes during the day on bookings, arrivals, check- outs, conferences, and that all hostel departments have up-to-date information available.
• Handles and resolves guest complaints in a positive way, and reports concerns to management
• Familiarises in handling HIS system, emergency procedures and
• Supports the Association’s community service and other corporate projects.

Pre-Requisites

• Min. 3 years’ experience in similar capacity in the hospitality sector.
• Customer Service Oriented
• Excellent communication and problem-solving skills
• Ability to work well under pressure and in a fast-paced environment
• Able to interact with culturally diverse guests
• Able to work on shifts, including weekends and public holidays
• Demonstrates excellent customer service skills and provides quality service to guests.

We are looking for an experienced marketing specialist who is preferably from a B2B background with strong project & event management skill and go-to-market experience. This will be a 1 year contract role supporting Singapore and Southeast Asia market, you will be assigned on project basis to support project owners to work closely with stakeholders and drive the required deliverables and outcome.

Roles & Responsibilities

• Work closely with business unit functions including Projects, Engineering, Business Development and Safety teams to develop and execute marketing and communication materials in the B2B segment
• Manage and be responsible for the end-to-end execution of campaigns, including creative development, media planning, and analysing and reporting on performance of marketing initiatives to stakeholders
• Develop collaterals and assets including videos, presentation decks, email campaigns, advertisements across a full spectrum of channels for marketing purposes
• Develop content for website, social media, industry conferences, exhibitions, editorials and business media
• Lead and manage events such as launches, engagement events, talks, seminars, for different audiences including but not limited to suppliers, customers, external stakeholders and internal stakeholders
• Work with and maintain relationships with external agencies to execute and optimise paid media campaigns including SEM, events, productions
• Ensure brand messaging and design consistency is in adherence to company’s guidelines across all communication channels
• Manage allocated marketing budgets and expenditures

Required skills and qualifications

• Excellent communications and presentation skills
• At least 4 years experience in a Marketing role
• Proficient in Microsoft PowerPoint, Excel, and Word
• Bachelor’s degree (or equivalent) in public relations, marketing, or communications discipline
• Strong understanding of CMS and CRM platforms such as Umbraco and Dynamics365 is a plus

Preferred skills and qualifications

• Candidate with practical experience in the energy/renewables sector is a plus
• Is proactive, positive and self-motivated with the ability to work independently
• Demonstrated ability in successfully working with cross-functional teams
• Strong in planning, managing and coordinating events or roadshows
• Strong interpersonal skills and stakeholder management
• Possess strong organizational skills and attention to detail necessary to prioritise multiple initiatives and projects
• Ability to adapt to a changing business with a strong willingness to learn
• Familiarity with content or customer management systems

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior / Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing?

As the Senior / Event Services Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client’s need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad’s standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Senior / Event Services Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Able to work under pressure
• Strong selling and client communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

• Aligns current training and development programs to effectively impact key business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental expenditures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are seeking an experienced professional with a background in both IT and finance, possessing a robust understanding of financial systems and processes to join our team.

Job Responsibilities:

1. Collaborate with the headquarters' IT department to integrate business process systems with local financial systems. This includes, but is not limited to, tasks such as GL posting and master data synchronization;
2. Analyze and document financial IT requirements for other overseas entities, providing corresponding solutions. Collaborate with the headquarters to implement these requirements and drive financial IT development overseas;
3. Gather financial data analysis requirements, conduct data analysis, and provide data support using tools such as BI;
4. Provide technical support, daily operations, and troubleshooting for the relevant financial system modules;
5. Conduct regular reviews and optimizations.

Job Requirements:

1. Bachelor's degree or above in finance, computer science, or related fields preferred.
2. Minimum of 3 years of experience in financial system, with at least two completed financial system projects.
3. Strong understanding of accounting, financial systems and processes
4. Proficient in tools such as BI, SQL, VBA, Python; familiarity with overseas accounting systems and experience in system automation integration is a plus.
5. Bilingual in English and Mandarin, encompassing speaking, reading, and writing as this role requires interacting with Chinese stakeholders.
6. Excellent logical analysis, organizational coordination, and planning skills.
7. Strong logical thinking, effective communication skills, clear career planning, self-motivation for growth, and a sense of responsibility and resilience are essential.

To be responsible for planning, developing new room sales business while maintaining and servicing. existing accounts.

Responsibilities

· To be responsible for securing rooms sales from corporations, travel agencies and leisure markets.

· To assist General Manager and DOS in planning and formulating sales strategies for the rooms department.

· To conduct daily sales calls (about 4-6) and visit potential clients to promote and sell the guest rooms as well as to secure tour group reservations for meal periods at the coffee house.

· To liaise closely with the Front Office, Reservations and Housekeeping to up sell whenever possible and to ensure effective management of room inventory, ensure cleanliness and comfort of the rooms and for any other matters pertaining to the needs and requirements of the customers.

· To prepare proposals, contracts and confirmation letters, monthly rooms Sales Forecast and revenue and other correspondences and forms required to ensure smooth operations of all the department.

· To discuss special rates and requests with the DOS and General Manager.

· To follow up with the customers to obtain feedback of the service rendered and conducts post mortem sessions when necessary with the operations personnel to minimise guests' complaint and regularly meet with fellow team members to explore avenues to improve the rooms sales.

· To seek market intelligence, visits competitor hotels and compile a feedback report on a quarterly basis for the DOS and General Manager on the prevailing and expected market trends and highlights any new developments in the market. Based on these market intelligence, he/she and the General Manager will formulate pro-active strategies and plans to ensure that YWCA Fort Canning’s business and profitability is sustained.

· To attend the monthly Sales Meeting to present his monthly sales report and provides feedback on the market situation and competitors’ analysis and contributes ideas to improve business and to achieve his gazetted profits in his area of responsibility.

· Apply strategies in diverse situations to manage work relationship within the organisation or with external parties to build a stronger and effective team.

· Support any ad-hoc task as assigned by the management.

Requirements :

· Minimum 5 years of relevant experience of which 3 years in corporate sales preferably in Hospitality, or Leisure sector.

· Familiar with different market segments and proven good sales track record of managing corporate accounts in relevant sectors. · Sound knowledge in long term sales strategies and associated practices.

· Drive for result, self-motivated with excellent time management and multitasking skills

· Excellent communication and written skills.

· Good computer skills in Microsoft Word, Excel and Powerpoint.

· A good team player and demonstrates high initiative.

Job Description & Requirements

· Co-ordinates schedules including setting appointments, maintaining calendar of activities and events.

· Organizes and schedules meetings and conference calls

· Assist with creation/modifications of online postings, spreadsheets, and other various documents

· Handle all sales related enquires and documents.

· Providing buddy back-up support / covering duties to secretaries who are absent.

· Collating and filing expenses, receipts, invoices and other documents.

· Performs adhoc administrative support functions.

Any other miscellaneous task as assigned by manager when necessary.

Job Scope:

• Assist HOD in all aspects relating to the accounting functions to facilitate the closing of the full set of accounts
• Lead and supervise team members and work well with management in meeting targets
• Perform daily accounting function including AP, AR, GL and Bank Reconciliation
• Ensure timely and accurate closing of accounts and preparation of monthly financial reports and schedules
• Perform payment forecast and monitor cashflow
• Analysis of accounts
• Develop & implement process improvements
• Liaising with Auditors
• Any other assignment as assigned by Management

Requirements:

• Minimum of Degree in accounting or equivalent
• At least 3 years of relevant accounting experience, preferably in freight forwarding industry
• Proficient in MS Office
• Ability to work independently with high level of initiative and resourcefulness
• Self-motivated, detail-oriented, meticulous and committed individual who can work with little supervision under tight deadlines
• Good team player with good interpersonal and communication skills

Duties

• Handle a portfolio of corporate secretariat matters for both Singapore and Overseas companies including preparation of Directors’ Resolutions, AGM & EGM documents and preparation of materials for meetings
• Prepare and draft board resolution and minutes examples change of directors and/or secretary, establishment of bank accounts and facilities, transfer of shares, increase of share capital, etc
• E-filing of various transactions with ACRA which includes Annual Return, Return of Allotment, Appointment of Officers, etc
• Ensure compliance with statutory and regulatory requirements including meeting deadlines
• Organize and co-ordinate board meetings and preparation of board papers
• Liaise with external parties such as other corporate secretarial service providers, notary offices, etc
• Attend to notarization and legalization of documents
• Respond to requests from business units and auditors for information and documents
• Manage a small team of corporate secretaries

Requirements

• At least 5 years relevant experience in professional firms providing corporate secretarial services.
• Possess / pursuing ICSA or relevant qualification is an advantage.
• Good interpersonal and communication skills.
• Able to work independently, multi-task and is meticulous.
• Good organisation and administrative skills.
• Excellent attention to detail.

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to CF Administration Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

To maintain and update employee personal file
Handle onboarding and offboarding
Assist in recruitment and job posting
Schedule interviews between candidates and hiring managers
Provide administrative support, including document preparation, filing and date entry
Knowledgeable in MOM Employment Practices

Experience in Justlogin HR Software is a plus and able to handle 100 HC
Able to work using Mac Software
Handle Course Registration for Food Safety Cert and Halal Certification
Experience in performing MOM transactions and Gov-Paid Leave Portal
Hands-on, organised, with a can-do working attitude

Team player but takes initiative to work independently when necessary
A mature mindset, possess good communication, interpersonal skills

Degree in Human Resource, Business or related field
Minimum of 2 years of relevant experience
Possess HR Professional Certification an advantage

5-day work week
Working hours: Mon to Fri 10am to 6pm
Working location: Central near Bugis MRT/Downtown MRT Line

·       Prepare/ review Management Accounts, customized reporting packages, Statutory Accounts

·       Prepare/ review monthly payroll and other expense disbursements, as well as year-end remuneration returns and tax clearance

·       Prepare/ review GST returns, corporate tax return, withholding tax and COR

·       Prepare/ review administrative/ payment processing

·       Liaise with auditors and regulators, answering queries of behalf of clients

·       Responsible for billings, fee negotiations and recovery for each client engagement

·       To set and manage the deadlines of the portfolios of clients in accordance with the agreed calendar defined for each client

·       Provide excellent client service and ensure deliverables timelines are met.

·       Monitor and control the workload of the team

·       Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing

·       Identify training needs and opportunities within the team.

·       Ensure that Ocorian policy and procedure are adhered to

·       Review current process flow for improvements and assist in the implementation of recommendations

·       Identify problems and issues and apply problem solving skills to provide solutions

·       Participate in new client prospects meetings, when required, and the subsequent onboarding process.

·       And any other such duties that might be reasonably required for this role

·       Your job scope of job may be revised at the discretion of the Company according to the needs of the business.

#LI-DL1

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Assist in mentoring, and developing team members
• Develop and execute integrated media plans across various offline and online channels with the goal of driving client business objectives: account openings and card sign ups.
• Manage daily workflow of top, mid and bottom funnel campaigns. Collaborate with cross-functional teams to ensure the integration of media plans with overall marketing strategy.
• Propose and manage client media budgets to drive business targets.
• Overlooking and optimizing performance marketing campaigns across the channel mix including SEM, programmatic display, paid social and retargeting to drive leads and conversions.
• Ensure best practice for Search, Programmatic Display and Social buying and planning
• Ensure on-going test and learns to drive campaign performance
• Make in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Assist in mentoring, and developing team members

Key responsibilities include

• Support with optimization of existing portfolios including quarterly performance reviews, competitive landscape assessment, understanding of new trends and insights. Work with markets to ensure alignment to align on initiatives and actions.
• Drive higher and deeper penetration of Value-Added Services, new solutions and capabilities across multiple markets
• End-to-end management of key strategic projects for clients - Define project scope, tasks, goals, and deliverables and manage project activities through the sales and implementation cycles. Leverage appropriate Visa assets and resources to provide an exceptional implementation and integration experience to clients.
• Lead and facilitate product workshops / discussions / ideation sessions with clients in person or online to drive product engagement to new levels.
• Proactive product support that positions Visa as a strong partner and differentiator to achieve greater engagement, preference, and mindshare. Develop own product expertise over time to proactively advocate, as a subject matter expert to clients and internal stakeholders.  
• Ensure compliance with all product mandates across GCs with supported narratives and implementation support to clients.
• Set out key client strategy and roadmap for growth, work with client organizations and internal teams to ensure execution and delivery of key growth targets.
• Build breadth and depth in coverage across working level as well as key senior stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.