COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

About the Job

The Assistant Manager will play a key role in building and nurturing relationships within the Peacehaven community outreach especially in our Active Aging Centre (AAC). This position focuses on developing and implementing community programs, facilitating engagement initiatives, and fostering partnerships with local organizations, government entities to promote sustainable development and community well-being in engaging our seniors in the community.

Job Description

• Program Development: Design, implement, and evaluate community development programs that address the needs of diverse community members.

• Community Engagement: Facilitate workshops, meetings, and events to engage residents, gather feedback, and encourage participation in community initiatives.

• Partnership Building: Establish and maintain strong relationships with local organizations, government agencies, and stakeholders to support community projects and initiatives.

• Advocacy: Advocate for the needs and interests of the community by representing Peacehaven in local forums and meetings.

• Volunteer Management: Manage the team in volunteer management to enable outreach programs to be executed smoothly

• Resource Management: Identify funding opportunities, prepare grant applications, and manage budgets for community programs.

• Team Management: Manage a team to engage the community and drive attainment of KPIs required by our key stakeholders.

• Data Collection and Reporting: Collect and analyze data on community needs and program outcomes, preparing reports to share with stakeholders and guide future initiatives.

• Communication: Develop and disseminate promotional materials, newsletters, and social media content to keep the community informed and engaged.

Bachelor's degree or Diploma in Community Development, Social Work, Public Administration, or a related field preferred

Job Requirements

• Proven experience in community development, social services, or a similar role.
• Strong interpersonal and communication skills, with the ability to engage diverse populations.
• Experience in program management and evaluation.
• Knowledge of community resources, local government structures, and funding opportunities.
• Proficient in Microsoft Office Suite and familiar with community engagement platforms.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Strong attention to detail and team management skills

Work Location(s)

Peacehaven Changi Day Centre

7 Upper Changi Road North Singapore 507705

Peacehaven Bedok Day Centre

Block 121 Bedok North Road Singapore 460121

Peacehaven Bedok Arena

Block 187 Bedok North Street 4 Singapore 460187

Working Hours

Under normal circumstances the hours of duty will be as follows:

8.30am to 5.45pm (Monday to Friday)

Job Summary: We are seeking a skilled Software and Applications Manager to lead our software development team and oversee the implementation and maintenance of our software applications. This role is critical in ensuring that our software solutions meet business needs and operate efficiently.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of software developers, fostering a collaborative and innovative environment.
• Project Management: Plan, execute, and oversee software projects from conception to deployment, ensuring adherence to timelines and budgets.
• Stakeholder Collaboration: Work closely with cross-functional teams to gather requirements and translate them into functional software specifications.
• Quality Assurance: Implement and maintain robust testing and quality control processes to ensure high software performance and reliability.
• Technology Evaluation: Research and evaluate new technologies and tools to enhance software development processes and application functionality.
• Training and Support: Develop training materials and provide support to end-users, ensuring effective use of software applications.
• Compliance and Security: Ensure that software applications adhere to industry standards, regulations, and security protocols.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• Proven experience in software development and project management, with 4 years in a leadership role.
• Strong knowledge of software development methodologies (Agile, Scrum, etc.).
• Excellent problem-solving skills and the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Familiarity with software testing tools and best practices.
• Experience with cloud-based applications and technologies is a plus.

COMPANY DESCRIPTION

Who we are

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India and Malaysia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

What it's like to work here

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

RESPONSIBILITIES

• Reporting to the Event Director in driving the launch and ongoing success of our B2C events.
• Generating new business leads through market research, cold calling, building customer relationships, and participation in consumer-related events
• Developing targeted existing key account relationships and drive further revenue growth
• Developing high quality show investment proposals that are a win-win for exhibiting partners
• Working cross-functionally with the marketing team to achieve the team's KPIs and identify opportunities to tie in with the event marketing campaign
• Achieving show and sponsorship revenue targets as your core metric
• Other adhoc tasks will be assigned from time to time by your reporting officer.

• Minimum 3 years of experience media / event sales, or marketing partnerships. Experience in advertising &/or partnership roles within e-commerce platforms would be a plus.
• Dynamic, self-driven and motivated individual.
• Excellent communication and interpersonal skills
• Demonstrated strategic and analytical approach to sales/building client relationships, translating product value to clients.
• Highly creative individual who isn't afraid to propose and try new ideas.
• Proficiency in using Salesforce.

About JP Morgan

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with $2.6 trillion in assets and operations worldwide.

As a Chase contract employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Consumer & Community Banking (CCB) Production Management is accountable for maintaining the production environment for all Chase businesses including Chase.com, mobile banking, retail branches, lending, and customer service. Our Vision is to deliver an “always available” customer experience, where change is executed seamlessly in an automated and simplified environment. We are made up of high-performing teams with business and technical expertise partnering across the organization to drive continuous improvement, using ITIL-based processes and practices.

Job Description

Mission Control Incident Management (MCIM) focuses on high impacting or potential major incidents across Products within Consumer & Community Banking (CCB). MCIM strives to mitigate and/or resolve incidents with support from Mission Control App, SRE, AD, Product, and Tech Partners, as quickly as possible with the goal of supporting our object of “Always on, always available for every customer”.

MCIM provides industry leading standards within Incident Management. Our focus, with strong partnerships, remains on Command & Control, strong Communications; accurate Data Quality, and capturing and documenting mission critical information.

Job responsibilities

As a Major Incident Manager, you are responsible for the following:

• Owns and drives incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents
• Establishes strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios
• Adheres to critical process and procedure, and appropriate escalations in support of production incidents
• Applies technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution
• Distributes clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences
• Supports follow-the-sun model and partners with the global Major Incident Management (MIM) team. This role is based in Singapore with a 12hours shift pattern, from 7:30 am to 07:30 pm Singapore time

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines
• Minimum 2 years of experience in Incident Management, IT Service Delivery, IT Service Desk, IT Operations in an enterprise scale environment
• Strong ability to think and act independently to resolve production issues, and act with sense of urgency and agility
• Advanced analytical skills and displays history of achieving goals in a high-performance environment
• Ability to multitask in a fast-paced environment utilizing multiple tools
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• Knowledge of ServiceNow, JIRA, AWS Cloud, Kubernetes and monitoring tools (Splunk, Dynatrace, etc)
• Preferred ITIL certified, Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

Responsibilities

• Focused business development by identifying major Quantum Technology and Physics research institutes & Academia in Singapore (primary territory).
• Identify, train & develop local sales partners in some regional countries in the assigned territories.
• Marketing and business development responsibility for Singapore.
• Provide & organize direct technical support to the customers.
• Provide & organize sales and technical support to sales partners.
• Participate in all relevant conferences & trade shows in the assigned territories.
• Work with existing local sales partners for increased reach and ease of doing business.

Requirements:

• Ph.D. in Physics, Electrical Engineering, or a similar field, ideally related to quantum computing research.
• Solid technical background or scientific track record involving test & measurement instrumentation, including impedance analyzers and lock-in amplifiers.
• Minimum of five years of experience in the quantum technology industry.
• Minimum of five years of experience in impedance analyzers, lock-in amplifiers, and their applications.
• More than three years of experience in customer-related activities, such as Business Development, technical support, and channel management.
• Required to travel frequently within the Asia Pacific region for business purposes.
• Passion for collaboration and successful international stakeholder management with excellent cultural sensitivity.

Outstanding career growth and progression

Amazing incentives and Allowances

Friendly Work Environment

Attractive Work Package

As our company continues to expand, we are looking for professional, enthusiastic and outstanding individuals to join our team.

. Candidate should preferably possess at least Professional Certficate/NiTEC in beauty and wellness with 5 years of related experience.

. Candidate without relevant experience will be considered fro the position of trainee beautician with training provided

Job Responsiblities

. Handle enquries from customers

. Provides professional advice to customer on suitable products and treatments

. Provide a diverse range of beauty treatments for customers including facial, waxing, hair treatment, treading, bleach, Pedicure & Manicure, Henna Design, Keratin Treamement, Hair Rebonding & Highlights & etc

. Update of customer particulars, purchases and treatments records

If you are looking for a rewarding career, you are invited to send your updated resume or call us.

JD for Global Category Manager – Contract Manufacturing

Functional overview

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value, while aiming to achieve operational and transactional excellence to ensure business continuity.

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.

Job title

Global Category Manager – Contract Manufacturing

Qualification criteria

·   University degree, preferably in Business related field (master's degree preferred) 

·   Proficiency in English

·   7+ years of professional experience, whereof 4+ years in procurement

·   International experience from multinational company

·   Experience from an above-market role

·   3+ years of proven managerial experience

·   Procurement platform/-s experience

·   Advanced knowledge of MS Office Suite

Reporting to

Global Category Director – Supply Chain & Logistics

Main interfaces

Internally

Senior leadership teams across the globe

Externally

Suppliers / other procurement organization / local authorities

Main purpose of the job

The primary role of a Global Category Manager – Contract Manufacturing is to lead and implement procurement strategies, vision, and governance across the organization. This position heads the Procurement team, fostering unity across regions and promoting the sharing of best practices and knowledge. Alongside adhering to established governance, policies, and processes, the role involves protecting the company's assets and reputation through effective internal control systems, procedures, and legal compliance. The role is also responsible for driving sustainable procurement and procurement innovation strategies, as well as creating and implementing category strategies. Responsibilities include executing strategic sourcing plans to maximize business value, building and enhancing stakeholder relationships across all procurement activities, and managing supplier partnerships. The Global Category Manager also manages and tracks plans and budgets against objectives, key value drivers, and related KPIs. Risk management, with a focus on price volatility, supplier stability, and product or service availability, is a key part of the role. The ultimate goal of the role is to contribute to operational excellence in Procurement and drive continuous improvement of Procurement capabilities and practices in alignment with Asahi's overall strategy and external benchmarks.

Accountabilities and deliverables 

1.    Implement Procurement purpose, vision, strategies and governance.

2.    Lead Procurement team overseeing the definition and execution of functional goals.

3.    Promote one team spirit between all regions to enable sharing of best practices and knowledge.

4.    Support Global Procurement People strategy and culture (incl. DEI, employee engagement and well-being).

5.    Self-manage adherence to defined governance, policies, and processes.

6.    Protect all company’s assets by putting in place internal control system and procedures.

7.    Protect reputation of Asahi by following applicable legislation.

8.    Drive Sustainable Procurement (incl. CSR) and Procurement innovation strategies and projects.

9.    Create and implement category strategies.

10. Execute strategic sourcing plans to maximize the value for the business.

11. Build and enhance strong stakeholder relationship across all Procurement activities.

12.  Develop and maintain strong partnership with suppliers including performance and quality assurance.

13. Manage and track plans and budgets including objectives, key value drivers and related KPIs.

14. Risk management focusing on extended agenda: price volatility, supplier stability, and product or service availability.

15. Contribute to achieving operational excellence for Procurement, including its processes and systems.

16. Drive continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks.

Procurement functional competencies

Competency - Level

1.    Category management - Advanced

2.    Strategic Sourcing and Contracting - Advanced

3.    Stakeholder & Supplier Management -Advanced

4.    Risk Management and Governance - Experienced

5.    Sustainability, Supplier Innovation & Value creation - Advanced

6.    Process Excellence - Experienced

Leadership competencies

Competency - Level

1.     Strategic Foresight - Advanced

2.    Shapes Culture - Intermediate

3.    Drives Positive Impact - Advanced

• Prefer talents with experience in manufacturing, finance, engineering, strong analytical skills, and some understanding of QC/QA.
• Preferred industries include beer and FMCG.

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

We are seeking a highly experienced Senior Project Manager to oversee the construction of a large lab and control building. This role involves managing complex projects with significant oversight of construction processes, contractor relationships, and vendor coordination. The project consists of three separate jobs, with new buildings fabricated in the Middle East and shipped to Jurong Island.

Key Responsibilities:

• Project Oversight: Lead the overall project execution from foundation and steel structure through to final commissioning, ensuring adherence to timelines, budgets, and quality standards.

• Stakeholder Management: Act as the primary liaison between our client and all contractors and vendors, facilitating communication and resolving any issues that arise.

• Contractor Management: Supervise and coordinate the work of multiple contractors, ensuring that all project milestones are met while maintaining safety and compliance standards.

• Vendor Coordination: Manage vendor relationships for materials and services, negotiating contracts and ensuring timely delivery to meet project schedules.

• Risk Management: Identify potential risks and develop mitigation strategies to minimize impacts on project timelines and budgets.

• Budget Management: Develop and manage the project budget, ensuring cost-effective use of resources and tracking expenses against the budget.

• Quality Assurance: Implement quality control measures to ensure that all work meets the required specifications and standards.

• Reporting: Provide regular updates to client and other stakeholders on project progress, challenges, and resolutions.

What you will be doing:

• Manage the day-to-day operations of the W1 & W3 Estate.
• Manage regular inspections of estate to assess maintenance needs, cleanliness, and safety standards.
• Coordinate with vendors, contractors, and internal teams to schedule and oversee maintenance and repair works.
• Be the main Point of Contact for the Client on all operational matters.
• Attend to feedbacks, concerns, and complaints promptly and professionally.
• Supervise and inspect trial pits to ensure no illegal dumping, buried structures and free from contamination before handing / taking over the land from / to Agencies / lessees.
• Prepare monthly KPI reports, meetings, and management report.
• Supervise Term-Contractor performing inspection and maintenance regime.
• Raise any hazardous / safety concern observed during surveillance and inspection within the estate to the management.
• Review quotations and prepare the cost estimation report and submit to the management.
• Ensure fulfilment of FMC contractual requirements.
• Ensure projects are completed on time, within budget, and to required standards.
• Manage incidents and comply with incident reporting requirements.
• Perform any other duties and responsibilities as assigned by management.
• Manage a team of property executive, property officers and technicians

You are:

• Estate management requires traveling from location to location to perform the task efficiently, company transport will be provided.
• In estate management, it's essential for individuals to feel at ease working outdoors, embracing the dynamic environments inherent to the role.
• Excellent communication abilities for engaging with clients and various stakeholders effectively.
• Demonstrated capability to collaborate seamlessly within a team and work independently when required.
• Class 3 driving license / Class 2 driving license with own transport will be an added advantage.
• Educational requirement – Diploma in facilities management / related field.
• Office Computer skills are necessary, including proficiency in Microsoft Office.
• Foster a positive and productive work environment.
• Availability on short notice would be highly advantageous.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Career development and a promote from within culture

An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

· Designs, plans, and handles testing, commissioning, software programming and supervision on site for Building Management System (BMS) on project plan, specifications, and contract documents.

· Analyses plans, specifications, and contract to determine project requirements.

· Prepares submittals containing schematics, descriptions and technical literature as required.

· Maintains current design documents throughout project duration.

· Prepares engineering re-estimate reports and minimizes report variances.

Perform testing & commissioning of BMS.

Job Requirements:

· Project management skill is required.

· Degree in Mechanical/ Electrical engineering or its equivalent

· HVAC experience and sequence of preparation for Building Management System (BMS)

Experience in BMS technical submittals preparation

About Publicis LeONE
Haleon is one of the most significant global new business wins in Publicis Media history. They chose us because they saw a model that was fit for their future. To deliver, we have built a new model for them called Publicis LeONE. This unit brings three unique assets that will power their transformation:

• Connected Experts: Talent from across our organization with expertise in pharma, consumer strategy, digital business transformation and more, working together in a modern agency network
• Centralized Data: Empowering single source truth through the creation of a Global Data Hub which efficiently leverages our expert resource in India
• Global Technology: A powerful end-to-end marketing platform through Publicis PeopleCloud to drive more profitable growth for Haleon

Description

The Programmatic and Social Senior Account Manager owns the strategic planning and implementation for his/her assigned brand. This position is both strategic and tactical in scope, requiring the Programmatic and Social Senior Account Manager to independently generate strategic insights for the campaigns in his/her portfolio and implement campaigns with the support of Campaign Specialists. This is a regional role in-charge of market/s within SEA, HK and TW.

You will be responsible for responding to briefs in a timely and efficient manner, providing detailed rationales and media plans, ensuring the correct setup and implementation, and providing direction and management to the Campaign Specialists.

The Programmatic and Social Senior Account Manager acts as the vertical expert specializing on programmatic and social digital channels. This role requires deep understanding of the product and latest innovations and within the area of expertise. He/She will be responsible for the articulation of the recommended strategies, best practices and guidelines, and providing opportunities for innovation.

The ideal candidate will have prior online trafficking and campaign management experience, strong analytical and communication skills, and prior experience with bid management platforms and active campaign optimization.

Key Responsibilities:

• Work with Campaign Specialists to manage end-to-end execution of programmatic buys: understand business objectives and provide strategic recommendations as well as campaign set up, QA, analysis, and optimization.
• Partner with the larger delivery team on campaign measurement reporting and insights generation.
• Provide regular insights to Agency account teams detailing performance, campaign optimizations, and new opportunities and manage monthly bill/pay and spend reporting in coordination with the Performance Lead and specialist teams.
• Participate in regular knowledge sharing sessions to provide content, discuss learnings and propose new strategies for optimizing and enhancing campaign performance.
• Work closely with media partners in developing, articulating and onboarding Haleon brands to innovative projects and Alphas/Betas and position the brand as a leader within the space.
• Ensures that his/her Campaign Specialist team is fully trained on all aspects of campaign implementation, QA, reporting and insights generation.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

This is an 8-month contract role based onsite in Singapore with a US MNC tech giant.

Responsibilities:

• Implement regional strategies & programs to transform our resellers to become activated to sell a wider suite of products.
• Negotiate and enable resellers to retain and expand their existing business customers that are using our products.
• Drive quarterly business plans with partners and own the day-to-day execution via a direct and active relationship with partners.
• Support the sales delivery via partner-led go-to-market activities and channel-sales plays, e.g. account-based marketing, events, campaigns.
• Track, analyze and communicate key quantitative metrics and run quarterly business reviews with regional & global partner exec teams
• Collaborate with cross-functional teams including product, sales, customer success, partner engineering, legal, marketing, and PR.

Requirements:

• 10+ years of relevant work experience in SaaS, Business development roles including exposure to SaaS solutions.
• English language proficiency
• Experience driving early stage product adoption, leveraging ecosystems, channel and strategies of scale
• Problem solving – having faced many predicaments in the past, you are a natural at getting to the heart of a problem and navigating the path to a suitable outcome for all.
• Program management – you are at ease with managing various competing projects, keeping everyone up to date and following through on delivery.
• Strategic thinking – you enjoy seeking out the relevant information to craft strategic, long-term plans along with corresponding targets.
• Negotiation – a skill you have developed over the years in the channels space, understanding and even anticipating the push and pull factors is now second nature.
• Collaboration – you are deliberate in creating multi region, cross-functional relationships to lead projects successfully.
• Analytical – you leverage data to develop business plans, understand customers and market insight and analyze program effectiveness.

Preferred Qualifications:

• Hardware industry experience ideally within XR/VR business.
• Other hardware sales experience (e.g., Apple, Microsoft hardware, etc.)
• B2B enterprise experience

Job Objectives:

Tasked with aiding the Security Manager in safeguarding properties and ensuring the well-being of guests, employees, and the hotel. Supervise all activities of security staff to ensure compliance and proper application of department regulations and hotel policies. Documents all action in the department, including: emergencies, loss, theft, or accident.

Primary Responsibilities

• Manages the Security Department, alongside with Security Manager.
• Oversees the security department and their day to day operations.
• Trains all security personnel in their areas of responsibilities.
• Reviews policies, procedures, and instructions on a regular basis.
• Evaluates possible hazards or threats to security.
• Promotes a safety attitude amongst all employees.
• Ensures safety of persons in the hotel and property assets.
• Reports irregularity in employee or guest behavior.
• Handles loss, damage and accidents.
• Handles, documents, and follows up with necessary persons any accidents occurring in the hotel premises.
• Investigates theft as reported by guest or employee.
• Documents all action in the department, including: emergencies, loss, theft, or accident.
• Participates in weekly department heads meeting in absence of Security Manager - Rooms Division Meeting and any others if requested.
• Secondary liaison for interacting with government officials, ministries, and law enforcement agencies.
• Reviews emergency procedures regularly.
• Delivers security training and promotes awareness within the hotel.
• Performs other duties as assigned by Security Manager.

Job Requirements

• Minimum education of High Vocational diploma in any discipline. Bachelor degree holder have an advantage.
• At least 3 years’ experience in a similar position in security & safety operations.
• Basic knowledge of local laws, investigative methods and fire safety.
• Criminal-free record
• Have good English communication skills both in written and spoken
• Possess professional disposition with good communication and interpersonal skills

Roles & Responsibilities:

Good understanding of bakery shop operations. experience in cafe & bakery is a plus

Supervising a team of retail assistants to ensure smooth operation

Create processes to get work done efficiently

Handle inventory management, housekeeping and merchandising

Process payments by totalling purchases; processing cash or other credit cards

Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

6 days roster based (retail hour 10am to 10pm)

1 weekday off

Benefits:

1. Training will be provided.

2. Annual leave and medical leave

Description

• You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.
• You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
• Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.
• You will be expected to be an SME in Program Project Management with expert proficiency.
• Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.
• Lead the project team to ensure timely delivery of project milestones.
• Ensure that the project is delivered within budget.
• Manage project risks and issues and develop mitigation strategies.
• Provide regular project status updates to stakeholders and senior management

Requirements

• Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience
• KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus
• System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Vice President, Core Operations Manager - Hybrid (Internal Job Title: Ops Sup Lead Analyst – C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Effectively manage and provide oversight of high risk third party and Citi affiliate activities. Ensuring effective risk management practices are in place for third-party relationships, adhering to Citi’s Third-Party Risk Management program
• Manage and perform critical Core Ops Payment processes. Ensure all processes are executed in accordance with Citi policies and procedures, complying with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards
• To partner various teams including products, technology, control and other support teams to deliver operational and business goals with paramount focus on timeliness, accuracy and control of delivering payment services. Lead industry payment related projects.
• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
• Handle all Audits – internal and external
• Acts as SME to senior stakeholders and /or other team member

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelors’ degree in finance or related field with >15 years of relevant operational experience
• Good understanding of managing large operations team, complex franchise critical processes and relevant controls
• Meticulous and eye for detail and process improvement
• Strategic thinking and Proactive, ability to use own initiative and take lead to devise creative solutions
• Excellent interpersonal, communicate, leadership and management skills
• Strong problem-solving skills and analytical

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Team Summary

The CyberSource Technical Sales & Delivery team consists of 22 people within the AP region and is the fastest growing Organization within the Value Added Services domain of Visa. The Team comprises of Technical Sales Consultants, Client delivery consultant, project managers and Merchant Optimization consultants. With the booming Asia Pacific Business, we are looking to add another vibrant candidate into our bustling team to assist in expanding the vibrant and dynamic business.

What a Senior Manager, Technical Sales Engineering, Card Present Processing does at Visa:

The role will be responsible for providing technical and functional expertise for Visa Acceptance Platform card present solutions to merchants, acquirers, payment service providers or technology partners. The role requires you to lead the technical pre-sales consultation, implementation, and integration of new or existing clients.

You will be required to work closely with regional & local sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in card present solutions implementation with merchants, acquirers, payment service providers or technology providers. The candidate should also possess Solution Consulting, Architecture Design, Project management, Business Process consulting, and presentation/training in complex IT environments. Familiarity with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.

Responsibilities

• Drive conversations with Merchants, Acquirers, Payment Service Providers and technology providers, on SaaS /Internet Payment Gateway based card present acquiring operations and processing capabilities.
• Solution Consulting, Project Planning and implementation of complex country based / regional based SaaS POS Acquiring projects
• API integration and testing on POS terminal & Infrastructure connection to a payment gateway. Having completed at least 2-3 projects of POS terminal into a payment gateway Integration
• Provide technical, functional and subject matter expertise to our sales team
• Conduct technical presentations and product demonstrations for customer audiences
• Be a supporting resource in the preparation and responses for RFPs and RFIs
• Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
• Identify and work with third party resources as necessary to support client integration needs
• Work with industry standard project management methodologies
• Design and document custom workflow processes
• Conduct Business Process to Payments Workflow Workshops
• Consult with Clients for Solution Design & Architectural design
• Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Tax Manager/Tax Executive plays an essential role within the APAC Tax team, working with the Tax Managers on direct tax and Base Erosion and Profit Shifting (“BEPS”) related compliance for the APAC region, as well as serving as a key liaison between the APAC Tax team and cross-functional business stakeholders on various global and regional tax projects.

Responsibilities: 

1. Corporate Tax Compliance and BEPS

• Prepare tax schedules and managing tax compliance reporting and payment deadlines and other related matters for approximately 30 entities within the APAC region, including working with external tax consultants and reviewing their deliverables.
• Prepare monthly tax provisions for Singapore entities.
• Prepare and liaise with external tax consultants on Tax Risk Management & Control Framework for Corporate Income Tax (“CTRM”) for Singapore and similar Corporate Tax Governance Framework for the APAC region.
• Prepare responses to information requests by tax authorities.
• Assist with the implementation of BEPS-related compliance and processes for the APAC region, including collaborating with cross-functional teams to streamline existing processes and systems.
• Collaborate with IT teams and/or external system developers to translate business/tax requirements into IT solutions, as well as to test and implement tax technology solutions for BEPS-related compliance.
• Prepare training materials for cross-functional teams and users on process change improvements ensuring awareness and adherence to BEPS requirements.
• Keep abreast of changes and/or developments in tax laws and administrative practices for APAC, including BEPS-related developments, and analyse the corresponding implications.
• Maintain comprehensive documentation of work processes and internal controls/procedures for corporate tax and BEPS compliance for the APAC region.

1. Corporate Tax Advisory

• Advise on corporate tax matters, optimize the Group’s tax position and identify potential tax savings opportunities for the APAC region.
• Participate in various global and regional tax projects, including tax automation initiatives.
• Participate in tax incentive initiatives including liaising with the relevant government agencies and monitoring compliance with tax incentive conditions.

Job Description

• Responsible for ensuring that multiple SAP projects are delivered within scope, quality, time and budget requirements. Also, in charge of the overall use of resources.

• Take lead in all the phases of SAP project implementation, from project planning, execution, risk management, go-live and project closure.

• Working with internal clients to determine project definition and business requirements.

• Setting up an appropriate project organization.

• Accountable for developing & managing project plans & WBS and coordinating the activities of the project team and sub-team.

• Communicate and coordinate with business user team to ensure project can be carried out as planned.

• Ensure that all strategies are implemented efficiently and according to plan and that the client goals are satisfactorily reached.

• Managing client and stakeholder relationships at project level.

• Provide project status reports & phase reports to internal PMO & stakeholders.

• Providing leadership, motivation & coaching to project teams and clients in an SAP environment.

• Advising clients on project governance as well as template governance.

• Manage all change request (CRs) if timeline, scope, or resource requirements change.

• Plan & execute knowledge transfer from realization team to support team (AMS)

Job Description

• Responsible for overall major key account
• Be accountable for the business and operation to provide Leadership and Decision-making to the Control Tower, procurement and transport operations teams
• Manage the integration & implementation of new structures developed in operations
• Manage resources including tackling staff performance issues and identification of training needs, reviewing productivity and local recruitment.
• Ensure that all transport is carried out within predetermined cost and security standards
• Identify, lead, drive and monitor process improvement activities.
• To be responsible for the technical delivery of the solution design and modelling of all actual and potential business solutions.
• Assist the Control Tower team with the preparation of customer presentations, project submissions, response to invitation to tender documents and any other process towards the delivery and implementation of improvement initiatives.
• To be a major contributor to the development of new structures and methodologies within the primary supply chain.
• Building a strong partnership with vendors (such as carriers, feeder operator) and ensure they deliver the best service level to customer.
• Closely communicate with DGF network at destination and ensure they deliver the best service to customer
• Bring an overall view on transport within the customers organization in order to identify further savings attributable to optimization
• Ensure Operational Savings are delivered and Service Levels and Customer Satisfaction are delivered for LLP customers
• Responsible to manage the procurement activities for shipping lines and barge operators
• Commercial ownership of the key account at the country level

Job Requirements

• 12 years shipping operations and customer service handling key customers
• 4 years managing a large team (> 10)
• At least diploma education

Job Description

• Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new Ocean freight customers on board.
• Builds rapport and trust with customers by being informed about customer's business and the market
• Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
• Closes business connecting a customer need with a DHL solution and the value it may create for the customers
• Gathers customer and market information to update product and trade lane on current conditions
• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Provides forecast in relation to opportunities & pipelines using DGF CRM.
• Engages pro-actively with Product to resolve commercial / operational issues.
• Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Performs any other duties assigned by immediate superior

Requirements

• Deep knowledge in the freight forwarding business
• Good communication and presentation skills, ideally selling experience in competitive markets
• High degree of self confidence, initiative and commitment
• Diploma/ degree with at least 3-4 years of relevant working experience

About TMGM

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving you the tools you need to thrive in an ever-evolving financial landscape.

About the Team

Our Risk Management Product Team is dedicated to developing advanced solutions to optimise risk monitoring and management for our trading platforms. By focusing on the needs of our Dealing team and traders, we ensure that our platforms remain robust, secure, and efficient in a rapidly changing market. We are seeking an experienced Product Manager to join our team and lead the development of our Risk Management application. The successful candidate will play a crucial role in defining and executing our product strategy, collaborating with cross-functional teams, and ensuring that our product meets the needs of the Dealing team and enhances overall trading efficiency.

Responsibility

• Develop and maintain a clear product vision and strategy for a risk management tool tailored to retail CFD and Forex brokers' needs.
• Plan and design risk monitoring and management solutions, including features like real-time monitoring, exposure tracking, automated alerts, and risk analysis tools.
• Continuously improve the efficiency of our risk management system, reducing the probability and impact of abnormal events, and enhancing the overall performance of the trading platform.
• Spearhead the product development lifecycle from initial concept to launch, coordinating with development, IT, and compliance teams.
• Create an intuitive and user-friendly product that enhances the Dealing team's efficiency and decision-making capabilities.
• Ensure the product complies with industry regulations and standards, particularly in financial risk management.
• Implement and oversee mechanisms to track product performance, using data-driven insights to make iterative improvements.

• Bachelor's degree, preferably with experience in product management from a reputable financial, trading, or technology company.
• A strong interest in trading, financial markets, and risk management.
• Proven experience in product design and project management, with the ability to uncover user demands through data analysis.
• Strong logical thinking abilities, with a proven track record of solving complex problems and achieving goals through collaboration.
• Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams.
• A proactive and enthusiastic approach, showing responsibility to both customers and team members.
• Working proficiency in English and Mandarin is required.
• Experience in designing or trading financial products such as Forex, CFDs, futures, or options.
• Proficiency in data analysis tools such as SQL, Python, and other relevant software.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

Job Description

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular
  sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade
  Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings
  and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and
  proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of
  sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer
  implementation in order to ensure proper operational handover and implementation to meet customer
  expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their
  satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential
  problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business
  critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

Job Requirements

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 3 years of relevant working experience in a MNC environment

Roles & Responsibilities

Job Description

- Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work

- Communicate and enforce policies and procedures

- Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job

- Oversee the daily operations of outlet for efficient operations

- Ensure good and prompt service to satisfy customers' needs

- Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines

- Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control

- Drive & exceed individual & store targets

- Provide excellent customer service

- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies

- Evaluate sales and work performance of frontline staff

- Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge

- Guiding and training new staff members to promote internal growth

Job Requirements

- Good interpersonal and communication skills

- Good leadership and people management skills

- Able to manage multiple priorities in a fast-paced work environment

- Proficient in Microsoft Office software

- Full time/permanent position

- Able to commit to working retail hours on weekdays (9am-6pm) and weekends/public holidays (9am-6pm)

- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)

Staff Benefits

- Attractive salary scheme

- Yearly performance bonus

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment