We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

We’re looking for:

• Experience with organising events up to 2000+ attendance
• At least 5 to 8 years in the Event Management Industry in Singapore and SEA
• Comprehensive knowledge of the B2B Event management industry
• Confident and positive attitude this is a client facing role that needs a happy, enthusiastic and professional person who understands how to liaise and present themselves in front of clients and suppliers within a working environment.
• Excellent organiser with strong project management skills must have experience in managing multiple events at any one time with the ability to multitask and prioritise based upon the event requirements.
• Ability to understand client objectives and interpret them to develop an integrated event strategy (including good listening and questioning skills)
• Co-managing the clients and colleagues expectations accurately with the ability to meet agreed deadlines.
• Experience managing a wider team on site at an event, with the ability to troubleshoot on site at events before anyone else, react accordingly and provide solutions to the internal team, external suppliers and clients alike. Same goes for Virtual events.
• Immaculate attention to detail & writing skills can input information quickly, accurately and thoroughly. Comfortable with proofreading and basic copywriting.
• Team player - happy to take instructions but also work independently and proactively when required.
• Excellent experience in working with spreadsheets and creating proposals and presentations in PowerPoint is a must.
• Comfortable working under pressure in a dynamic & multicultural startup environment.

Assisting the Account management

• Helping your manager taking a lead in clients’ marketing and advertising strategies
• Co-Leading a team to provide the utmost level of client service
• Liaising with clients at a senior level
• Promoting the expansion of business with existing clients
• Serve as the secondary point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Completing projects to a specific schedule and within an agreed budget
• Negotiate contracts and close agreements to maximize profits
• Using your skills to push clients, and the agency, creatively and strategically
• Plan budgets and activities for account management in the company
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust

Leadership and management skills

• Be accountable for ensuring that your Manager is regularly updated on the progress of the event.
• Provide feedback and counsel production staff to meet quotas/objectives
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.
• Drive team synergy and positive team spirit to ensure your team feels supported.
• Delegate responsibly and ensure all team members are benefiting from your time, and exposure to different projects to increase their skill set.
• Managing internal resources to ensure that the workload is shared evenly across the team and all conflict is dealt with in a positive manner with minimum fuss.

The Chab Tribe experience

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The Manager / Senior Manager, Plans & HR Transformation drives MINDS' HR transformation and develops strategies for MINDS' Employer of Choice initiatives. The Manager / Senior Manager shall review salary structure, career schemes and benefits and performance management to build an agile and resilient workforce. The Manager / Senior Manager shall also review HR policies and processes to support development and growth of MINDS's workforce. The role also includes job redesign to meet new requirement, union negotiation and drive change management in the HR transformation journey.

This role designs, implements and communicates on career schemes, compensation structures and benefits programmes based on industry benchmarks and the total rewards philosophy of MINDS.

This role analyses market data, understand latest market trends, provide benefits-related analytics, and make recommendations based on analysis and in accordance with best practices. This role collaborates with HR Business Partners to ensure consistent implementation of career schemes and benefits programmes.

Job Responsibilities

• Develop strategies and articulate impact of HR goals and initiatives on workforce, organisation and financial performance.
• Lead HR transformation programmes in pursuit of developmental, cultural and operational excellence in the delivery of HR services.
• Drive the implementation of MINDS' Employer of Choice framework in the areas of Organisation Culture & Organisation Value Proposition, Performance and Rewards and People Practice Excellence.
• Develop and implement performance management framework, policies and processes that are robust and objective.
• Plan and execute organisation-wide communications activities to communicate organisation-wide performance management system.
• Monitor and evaluate the effectiveness of performance management system and its related communications efforts by analysing data and feedback and developing continuous improvement actions.
• Conduct salary study to support recommendations on compensation structure that aligns to the industry range and meets the organisation's financial budget.
• Translate compensation structure through job analysis and evaluations, employee feedback and external industry analysis to ensure that compensation remain relevant for the business and is market competitive.
• Benchmark benefits with other comparable organisations.
• Design and implement benefits that would meet the needs of the workforce and within the approved budget.
• Apply data governance concepts and principles to identify, collect and prepare data for analytics and HR metrics benchmarking.
• Correlate financial and HR data to design HR metrics, identify causal relationships, analyse trends, develop forecasts and projections, and draw insights and foresights for decision-making.
• Develop insightful presentation derived from data analytics and HR metrics benchmarking using dashboards or data visualisation tools.

• Bachelor's degree in Business, Human Resources or equivalent.

• At least 6-8 years relevant Strategic HR experience.
• Experience in a complex business environment and a good understanding of Compensation and Benefits system and processes.
• Team management skills with ability to coach, motivate and lead.
• Strong communication and interpersonal skills.
• Highly proficient with Microsoft Office Suite, especially Microsoft Excel and PowerPoint.

You will support the HR operations within SingHealth Polyclinics as part of a dynamic HR team, and play a vital role in partnering with key stakeholders to ensure smooth and prompt delivery of HR services.

With HR partnering as your key role, you will be involved in the wide spectrum of HR management functions such as recruitment, manpower planning & staffing, performance management, rewards & recognition, staff benefits, implementation of HRIS projects, employee engagement, data analytics and exit management. You are also expected to monitor contract renewals, practicing certificate, work pass and insurance renewal, confirmation assessment, and timely updates of personnel records in HRIS.

Job Requirements:

• Possess a Degree in Human Resource Management or a general degree with a post graduate qualification in Human Resource Management
• Minimum 2 years of relevant working experience as a HR Partner in a public healthcare institution will be an added advantage
• Good interpersonal and communication skills (in both verbal and written)
• Proficient in Microsoft Office
• Adept in handling detailed work and data
• Meticulous and organized
• Able to work independently and as a team player
• Ability to work under pressure, meet deadlines and adapt to changing conditions
• Degree holders with no relevant experience are welcome to apply. Selected candidates will be offered position commensurate with his / her relevant experience

Interested applicants may apply at https://careers.singhealth.com.sg/job-invite/3185/

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovations, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Benefits of the position:

• Attractive commission package
• Global leading diagnostics imaging brand
• Great company culture

Job Scope

• Strategic Sales Planning: Develop and execute comprehensive sales strategies to meet or exceed sales targets for medical devices across various healthcare sectors. This includes market segmentation, targeting, and positioning of medical devices including ultrasound equipment.
• Team Leadership and Development: Lead a team of sales representatives and service team specializing in medical devices, providing mentorship, training, and performance evaluations to ensure team success and growth.
• Customer Relationship Management (CRM): Establish and maintain strong, long-term relationships with healthcare providers, including hospitals, clinics, and private practitioners, to maximize customer satisfaction and loyalty.
• Market Analysis and Adaptation: Conduct detailed market research to understand industry trends, competitor activities, and customer needs. Use this information to adapt sales strategies and tactics accordingly.
• Product Expertise and Training: Maintain a deep understanding of the product portfolio, including technical specifications, benefits, and applications of various medical devices. Ensure the sales team is well-trained and knowledgeable.
• Sales Forecasting and Reporting: Regularly analyze sales data, forecast future sales trends, and prepare detailed sales reports for upper management, identifying performance gaps and opportunities for growth.
• Cross-Functional Collaboration: Work closely with marketing, product development, and customer service teams to ensure a cohesive approach to market penetration and customer satisfaction.

Requirements

• Educational Background: Bachelor’s degree in Healthcare Management, or STEM fields. A technical background in biomedical engineering or a related field can be beneficial.
• Experience: Extensive experience in complex sales situations, particularly in medical capex devices such as ultrasound or equivalent imaging portfolio with a proven track record of meeting or exceeding sales targets.
• Leadership and Team Management Skills: Demonstrated ability to lead and motivate a sales team, with strong mentoring and coaching skills to foster team development.
• Communication and Interpersonal Skills: Exceptional communication, negotiation, and interpersonal skills, essential for building and maintaining relationships with clients and stakeholders.
• Technical Proficiency: Strong understanding of medical devices, including ultrasound equipment and other imaging equipment, with the ability to grasp and convey complex technical information clearly.
• Analytical and Strategic Thinking: Robust analytical skills, with the ability to use sales data and market research to inform sales strategies and decisions.
• Adaptability and Flexibility: Ability to adapt to changing market conditions and customer needs, with a willingness to travel as required.

Assistant Technical Manager / Technical Manager $5500-7500

Roles & Responsibilities

Job Overview: We are seeking an experienced, detail-oriented assistant technical manager / technical manager to join our dynamic team at a construction project in Singapore. In this position, you will play a key role in the overall success of our organization by planning, managing, and monitoring the engineering functions. You will be responsible for overseeing various technical activities for delivery and installation processes, adherence to timeliness, and making necessary adjustments to ensure the successful completion of our construction project.

Duties and Responsibilities:

• Serve as the technical expert for detailed design and construction aspects of the project

• Answer questions and resolve issues brought forth by the internal team members, client, consulting engineers, and contractors

• Perform expediting actions in sourcing technical information, submission of data/ method statement for installation, delivery, and transport of equipment, storage, and issuance for site works

• Propose and oversee timelines for engineering proposals and submissions are met

• Check and confirm the accuracy of submissions from contractors, vendors, and suppliers for the work to be performed, coordinate and ensure approvals are received from clients on time

• Set up procedures and processes for monitoring and tracking engineering-related documentation throughout the project lifestyle

• Communicate and collaborate with other managers, suppliers, and contractors

• Prepare and deliver various installation/erection or construction-related presentations, both internally and externally

Requirements and Qualifications:

• Minimum of a diploma in engineering (Mechanical, Electrical, Civil & Structural,

Environmental or Process Control & Automation) or Business Administration

(Operations Management or Project Management)

• 2 to 5 years of engineering experience, ideally as a managerial / expediting role in construction projects

• Analytical and mathematical mind, capable of evaluating and solving various complex problems

• Leadership skills necessary to manage and develop teamwork ethics

• Organizational competencies and project management skills to keep projects, processes, and the entire engineering tasks on track

• Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment

• Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

• Ability to work independently as well as part of a team

Job Summary:

This is an exciting role for the right talent who is passionate about technology and being at the forefront of innovation to bring about greater value to our customers. You will work on security services with heavy emphasis on Smart Nation-type tech applications, cloud and industrial internet-of-things.

Our services are designed to be disruptive and go against the conventional security service norms. Therefore we require a dynamic sales talent with strong entrepreneurial spirit that can pass on their enthusiasm to change the mindset of our customers.

Having experience in security will be a bonus but it is not a mandatory requirement. Attitude and willingness to learn are more important qualities to us. Applicants with experience doing cold-calls and cold approach (e.g. insurance or property selling) are welcome to apply.

Job Responsibilities:

• Leads generation and opportunity development
• Contact and pitch to customers to achieve sales targets
• Build strong and long term customer relationship
• Management of key accounts
• Development of new sales from new or existing customers
• Collaborate with internal teams for solutions
• Ensure prompt pre and post sales experience of customers
• Bi-Monthly educational session with customer groups
• Meeting the performance KPIs

Job Requirements:

• Preferred 2 years of sales experience (Prior experience in construction or finance industry will be a bonus)
• Experience in System Integrator environment
• Good interpersonal skills
• Systematic approach to opportunity development
• Proven ability in developing new sales
• Good experience in current account management and negotiation
• Energetic, dynamic, independent and driven

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed

Responsibilities

• Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication with stakeholders, and post-incident review
• Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting support
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion on time
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting, and performance assessment
• Track and update all project statuses and ensure that all project documents are current, complete and categorize appropriately
• Create and manage project plans and identify resources needed for the success of the project
• Participate in RFP/tender preparation and evaluation
• Manage all project stakeholders, including customers, sponsors, internal executives, project resources, and subcontractors

Requirements

• Must have at least 5 years of experience in Service Delivery
• Minimum ITIL foundation certified
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer-facing/customer-service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including out-of-hours working
• Excellent organizational skills
• Self-motivated and able to take responsibility
• Able to manage and prioritize tasks and time efficiently

Responsibilities

Manage full spectrum of HR and administrations functions including Recruitment, Compensations and Benefits, Performance Management, Payroll Processing, implementation of policies, staffs discipline/disputes and other HR related functions.

HR Management System

• Oversees the management, development and quality of HR System, ensuring it meets the business requirements.
• Ensure data integrity, support and lead data integrity initiatives and partner with internal stakeholder to proactively audit data and processes to ensure accuracy and compliance with local regulations.
• Provides leadership and oversees employee information collection, analysis and reporting; supervises the input of data and ensures data integrity.

HR Policies & Governance

• Custodian of all HR Policies and Procedures (HR P&P) and provide leadership and interpretation to employees.
• Periodically review HR P&P to ensure relevance and in accordance to local employment legislation and practices.
• Identifies optimal solutions that meet the needs of the HR functions by recommending process improvements, system enhancements and alternatives based on specific needs.

Payroll Management

• Oversee payroll administration for the Singapore operations and ensure timely and accurate payment of salaries.

People Management

• Coach, guide and advise direct reports, acting as an escalation point for any complex queries, taking decisions to resolve issues as appropriate.
• Grow and develop an engaged team, and identify and respond to development needs to ensure the team and individuals have the knowledge and skills required to perform their roles to their best ability.

HR Administration

• Ensure that employee personnel file either via hardcopy or digital are up to date.
• Oversee the application of work visas (i.e. W-Permit, S-Pass and E-Pass etc) including Depandent and Social Vist passes.

Requirements

• Minimum 5 years of relevant HR experience with a diploma/ degree in Human Resource Management or equivalent.
• Resourceful and independent individual
• Possess good communication and interpersonal skills
• Ability to multi-task with good time management skills
• Proficient in Microsoft excel, word and IT savvy
• Applicant familiar with Times software will be an added advantages

Qualification Requirements:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
• 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.
• Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management
• Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.
• Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
• Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.
• Strong attention to detail with excellent troubleshooting, verbal, and written communication skills
• ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
• Ability to influence a cross functional team to obtain desired results.
• Strong interpersonal communication skills to build good relationships with stakeholder.
• Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
• Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT
• Possesses a service-oriented nature with ability to learn new tools and technologies quickly.
• Meticulous and Quality conscious

Job Opportunity: Administrative Assistants Needed for 3-Month Contract

Duration: 3 months (March to May)
Location: Stadium
Days: Monday to Friday
Time: 10am-6pm (with one-hour break)
Rate: $12/hour
Number of Positions: 2

Job Description:We are currently seeking two administrative assistants to join our team for a 3-month contract from March to May. The role will primarily involve administrative tasks related to finance and data management.

Requirements:

• Candidates must possess administrative experience.
• An interview is required for shortlisted candidates.
• Applicants are required to submit their CV for consideration.

Key Responsibilities:

• Knowledge of basic finance for payroll tasks.
• Data entry from manual records to Excel timesheets.
• Photocopying of invoices.
• Finalizing settlements.

If interested please contact/call Winston

WhatsApp 8811 <<SPACE>> 8599

About our client: Our client is a leading global port infrastructure operator.

*Work Location: Central

About the role:

• The role relates to the management of civil infrastructure contracts, through design, tendering, construction and maintenance stages. The role requires a flexible ‘hands-on’ approach and broadly includes the following:
• Develop and implement organization-wide construction contract strategies, minimum contract requirements, documentation and best practices for the company's global civil infrastructure projects.
• Develop and implement practical organization-wide contract risk assessment and risk management protocols.
• Work closely alongside the company's global project managers, senior management and legal teams on the management of civil contracts.
• Lead, support, and oversee the management of civil infrastructure project contracts, including tender strategies, preparation of tender documents, tender process, evaluation, negotiations, award, and contract administration.
• Prepare/review project cost estimates, analyze market price movements and recommend project pricing structures for inclusion into contract documents.
• Assess project contract risks and recommend optimum allocation of contract risk.
• Lead, oversee and support the evaluation, management and resolution of contract claims.
• Report on contract outcomes. Identify lessons learned and practical improvement actions and feedback into the company best practice. Benchmark project contract outcomes against key performance indicators (pricing and program, claims etc).
• Build organizational capacity and knowledge across the company's civil engineering community and at the senior management level.
• Be a trusted advisor and provide expert advice and support to the senior management. Build strong working relationships and trust with BU civil engineers and senior management; be seen as a ‘go to’ provider of solutions and demonstrate added value.
• Other duties that may be required from time to time.

About you:

• Bachelor’s degree (BEng or BSc) in a relevant field (for example Civil / Structural Engineering; Quantity Surveying; Construction Management; Contracts Management ) and (where appropriate) a post-grad qualification relating to construction contracts.
• Professional qualifications (Chartered or equivalent) with a relevant professional accreditation body.
• Proven experience in tender document preparation, tendering and contract negotiations and contract administration for major international civil infrastructure projects. Experience in ports and marine projects would be an advantage.
• Highly experienced in international forms of contract (such as FIDIC) and contract structures (Design and Build; Build Only, multi-contract projects etc).
• Contracts experience within civil law and common law jurisdictions.
• Experience of working within public procurement rules.
• Fully conversant with the allocation of contract risk and requirements for contract bonds, insurances etc.
• Experienced in claims assessment, negotiations and dispute resolution. Familiar with international claims adjudication and arbitration processes.
• Experience and gravitas to be able to develop and implement contract strategy and to oversee, direct and support major civil contracts and to become a trusted advisor to civil engineering colleagues and senior management.
• The requirements above will typically require a minimum of 10 - 15 years of relevant professional experience.
• Good team player with strong communication and influencing skills. Able to work effectively and build effective working relationships with international civil engineering teams and senior management.
• Willingness and aptitude to travel and work overseas on short-duration visits.
• Self-starter, energetic, focused. Able to work with minimal direction, to deal with multiple projects, and to prioritize key tasks. Able to actively identify requirements and propose practical and effective solutions.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: R1325507

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Job Description

Responsibilities

• Ensure clients’ vehicles maintained by the workshop are roadworthy and comply with maintenance programs and standard.
• Manage workshop's performance in achieving Key Performance Indicators (KPIs).
• Ensure Workplace Safety and Health (WSH) policies, procedures and regulations are followed.
• Lead the overall implementation of bus fleet maintenance regime.
• Manage annual budget for the department.
• Manage multiple contractors to ensure safety requirements as well as operating and quality standards are met.
• Lead technical recovery, complex fault analysis and testing of bus fleet and systems.
• Provide technical guidance to maintenance teams.
• Promote LEAN, PIP and any Productivity and Green Movement.
• Review and approve maintenance schedule and manpower plans.
• Review audits on maintenance, repair, and overhaul operations.
• Define procurement specifications for the sourcing of vendors.
• Endorse inspection and maintenance documents for work closure at the workshop level.
• Any ad-hoc jobs as per assigned.

Requirements

• Bachelor’s Degree in Automotive / Electrical / Mechanical Engineering or equivalent.
• At least 5 years’ relevant experience in Management / Supervisory position.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving skills.
• Customer-oriented.
• Proficient in software applications such as Microsoft office and SAP.
• Possess Singapore Class 4 driving license will be an added advantage.
• Possess safety, Six Sigma, lean management, or similar certifications will be an added advantage.

Job Description

• Plan, coordinate, oversee the process of providing TCM services in the company.
• Responsible for patient safety and patient care, and the SOPs that facilitate these Objectives.
• Ensure that staff and facilities are in compliance with laws and regulations.
• Plan and participate in the training and development of staff, monitor and track
• performance of staff.
• Participate in strategic planning and business plans.
• Handle, resolve and communicate complaints and incidents.
• Provide Chinese raw herbs knowledge and support for business needs, clinical staff and patient enquiries.
• Work closely with TCM Physician on raw herbs knowledge.
• Review and improve standards of medical services, innovate and implement ideas.
• Conduct interviews, onboard and training for WYN employees.
• Manage WYN’s related matters including but not limited roster/schedule, leave application, assist & provide monthly commission & payroll required information.
• To manage WYN raw herbs stocks.
• To achieve sales targets and drive revenue growth of WYN.
• Any adhoc duties assigned according to business needs.

Job Requirement

• Bachelor's degree in business administration, operations management, or a related field.
• Proven experience in sales and operations management or a similar role in health supplement/healthcare industry and/or retail with at least 7 years of relevant experience.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Proficiency in data analysis and reporting, with the ability to interpret and present findings effectively.
• Knowledge of operational best practices and industry standards.
• Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
• Proficient in Microsoft Office suite and other relevant software applications.

Overview
The job-holder is responsible to provide personalised, specialised and cost-effective care to patients, in accordance to established hospital policies and procedures, standards of nursing care and practices. He/ She is responsible for the effective and efficient running of the ward/department assigned.

Job Responsibilities
Primary Responsibilities:
• Assesses, plans, implements and evaluates care of patients with complex healthcare needs according to updated standards of nursing practice
• Ensures patient care delivery (inclusive of education and counselling) is carried out according to established standards of care practice using patient care plan / clinical pathways
• Co-ordinates patients’ access and treatment sequence where required for the specialty
• Conducts teaching and counselling for patients and their families / carers
• Initiates and ensures implementation of discharge planning for patients
• Leads and participates actively in the review of patients with the multidisciplinary team
• Follows up on patients at NUH specialist outpatient clinics where appropriate
• Conducts specialty nurse-led clinic for patients and their families where needed
• Provides clinical supervision to nurses and nurse trainees to ensure quality patient care delivery
• Updates and maintains patient consultation / training statistics / other types of register / registry where appropriate
• Applies understanding of prevention of medico-legal issues in relation to patient care
Secondary Responsibilities:
• Acts as a resource person for clinical nursing matters
• Plans, implements and evaluates in-service staff education and specialty training courses based on unit and individual training needs
• Inducts newly graduated advanced diploma nurses in specialty care of a specific group of patients
• Guides and develops specialty competencies of registered nurses
• Reviews and develops clinical pathways and / or other plans of care in consultation with specialty nurses, nurse managers, doctors and paramedical staff
• Reviews and develops practice policies and guidelines and nursing standards in consultation with specialty nurses, nurse managers and doctors
• Assists with nursing audits on nursing care standards
• Applies best evidence to practice
• Participates in research activities
• Undertakes quality improvement / research projects
• Participates in training / quality improvement / research committees
• Contributes to performance appraisals of enrolled nurses, senior enrolled nurses, staff nurses, senior staff nurses and advanced diploma nursing students
• Takes on additional responsibilities or tasks as assigned by Senior Nurse Manager/Clinician, Deputy/Assistant Director (Nursing) and Chief Nurse

Requirements
• Registered Nurse with at least 9 years of post-registration clinical experience, of which 2 years must be as Assistant Nurse Clinician
• Diploma in Nursing with relevant post-basic advanced certification and Degree in Nursing from recognized training institution as approved by Singapore Nursing Board.
• Technically skilled and competent
• Good interpersonal and communication skills
• Computer literacy skill – MS Word and PowerPoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

The Manager, Global HR Operations will report to the CHRO and play a crucial role in integrating the HR business function towards MNC standards and Globalisation. Success in this position involves providing sound advice to senior management, ensuring group HR functions are met and aligned with business needs, and supporting rapid business growth through multitasking and decision-making in a fast-paced environment.

Responsibilities and Duties

• Develop, review, propose, enhance, implement, and execute new initiatives, work processes, and policies to support business needs.
• Lead and design workflow, policies, and processes management, performance management, and compliance independently.
• Lead and enhance new employee onboarding and employee experiences.
• Serve as the point of contact for all employment relations and compliances to labour law.
• Responsible for employee relations by providing counselling or disciplinary action.
• Facilitate organizational structure/design discussions.
• Develop and monitor the global annual budget for HR services, employee recognition, company events, benefits, and entitlements.
• Assist in managing the overall financial budgeting for HR and its related functions.
• Conduct employee onboarding, when required.
• Undertake tasks on performance management such as monitor and keep track of Confirmation Review/Appraisal of all employees and assist in the annual performance review exercise.
• Provide support to employees in various HR-related topics such as leave administration, compensation queries, and resolving any issues that may arise.
• Updating organization charts for the Group regularly.
• Execute monthly payroll administration with compliance to the legislations by government bodies such as Central Provident Board, Inland Revenue Authority of Singapore, Ministry of Manpower, etc., including managing payroll of 1000+ headcount globally.
• Conduct internal and external HR-related surveys, such as Ministry of Manpower Labour Market survey and employee satisfaction survey.
• Prepare HR reports and assist in budgeting exercises.
• Preparation of HR letters as required.
• Manage leave administration via the HR system.
• Apply and monitor all foreign passes (Work Permits, S Passes, Employment Passes, Dependant Passes, Letter of Consents, TWP etc.) and process its renewal on time.
• Perform administration of training programmes for employees, whenever necessary.
• Submit government claims such as SDF funding, maternity, Childcare, NS claims, etc.
• Take charge of offboarding procedures and its administrative works such as preparation of offboarding letters, update HR system and employee personal files, etc.
• Assist in employee engagement planning and activities, whenever required.
• Any other ad-hoc activities tasked by the CHRO.

Qualifications & Requirements

• Candidate should possess at least a bachelor’s degree in HR Management, Human Capital Development, Business Management or equivalent.
• Experience in handling Indonesia Payroll, and familiarity with regulations there.
• Led the end-to-end implementation of a comprehensive HR Information System (HRIS)
• Minimum 8-10 years working experience at same capacity performing international HR related matters.
• Prior experience from a related industry (such as Manufacturing or FMCG) will be advantageous.

• Leading project planning sessions for China and Singapore Market
• Coordinating staff and internal resources in China and Singapore
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders in China and Singapore
• Designing and signing off on contracts
• Overseeing all incoming and outgoing project documentation
• Designing risk mitigation plan
• Conducting project review and creating detailed reports for executive staff
• Optimising and improving processes and the overall approach where necessary
• Securing growth opportunities and initiating new projects
• Overseeing project cost management strategy and aligning with the organization’s financial requirements.
• Managing large and diverse teams in China and Singapore
• Budgeting and forecasting for the China and Singapore business
• Verbal and written communicate in Mandarin with Investor & Partner in China
• Verbal and written communicate in Mandarin with Investor & Partner in Singapore
• Required travel to China in monthly basis with min stay of 10 to 14 days per month.

• Handle full spectrum of HR function
• Manage end-to-end recruitment processes, including effective sourcing, resume screening, interviewing and selection techniques for new staff (including applications of work passes or other staff licenses)
• Facilitate smooth onboarding ( and offboarding processes for new hires and departing employees.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture
• Prepare and maintain all documentation related to employment, including those associated with hiring, termination, transfers, and promotions.
• Develop and Implement performance review procedures (e.g. quarterly/annual appraisal and 360° evaluations) Assess training needs and coordinate learning and development plans for all employees
• Manage monthly payroll processing and CPF submission and ensure all payroll payments are in accordance with regulations, including preparation of IR21, IR8A, leave pay and claims etc.
• Handle periodical surveys from government agencies
• Design and maintain human resources policies, procedures, standards, and regulations in alignment with the Singaporean labour laws
• Other ad-hoc duties as assigned

• The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. She will also assist with all related planning, coordination, staffing and administration of daily operations.
• He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.
• He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Job description

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality Services if necessary
• Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)
• Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads to claim LDs for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Requirements

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting
• At least 3 years of related experience
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Description: Leasing Manager

Responsibilities

• Manage & source new locations for business continuous expansion.
• Manage current tenancy agreements & negotiate lease extensions with better terms with Owners' Management.
• Process and follow up on all lease documents to ensure its completion
• Update leasing reports & schedules
• Prepare and/or update reports periodically for submission to the Management
• Attend to tenancy-related matters
• Establish and maintain strong relationships with landlords and property agents etc
• Any other duties assigned

Requirements

• Minimum Diploma holder
• Minimum 3-5 years of work experience in leasing
• Proficient in Microsoft Excel & Words
• Good marketing and negotiation skills
• Independent and pleasant personality with positive attitude.
• Team player with good communication and interpersonal skills in solving issues.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Job Summary

As the Clinic Manager of Sin Kang TCM Clinic, you play a vital function as the connexion between Sin Kang, and our customers. You will oversee the daily operations of the clinic, including the management of manpower, logistics, revenue, customer service delivery, administrative excellence, and clinical training for clinic staff. A core member of the Clinical Team, reporting to Operations Manager of Sin Kang, you will be required to collaborate with various internal stakeholders in order to ensure that Sin Kang’s business and products are accurately represented in the market.

What you will get in return

In return, you get to enjoy the excitement of working in a growing & dynamic localise TCM culture. This will be a fulfilling role for you to take ownership of your own clinic operations, revenue, business development and marketing campaigns.

Key Responsibilities

Clinic Operations

• Responsible for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering all clinic staff, TCM Physicians and backend operation team to solve system and process issues.
• Responsible for daily clinical meeting with all staff before any clinic operations.
• Provide essential support to all levels in the Clinic when required, and responsible in ensuring good workplace behaviour and identify issues and use resources to resolve.
• Supervise and manage the clinic’s appointment calendar.
• Establish and administer clinic specific policies and oversee system standard work.
• Maintain consistent SOP protocols for various tasks such as patient registration, queue management, medication dispensing, invoicing, and payment collection, claim submission, drug inventory management, and general cleanliness.
• Manage the financial and administrative aspects of the clinic, such as clinic facilities, equipment, medical supplies, and resources in relation to cost management, organising files and information, as well as maintaining accurate records of petty cash and billings.
• Responsible for inventory management. Evaluates stock levels of supplies and oversees repair or replacement of equipment and supplies.
• Responsible in providing innovative solutions to address all clinic operational shortcomings and escalation workflow to Operations Manager, when required.
• Build relationships with all stakeholders, engendering trust, confidence, loyalty, awareness, and mutual benefits.

Revenue, Finance and Corporate Governance

• Responsible for achieving the weekly and monthly sales revenue and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with Operations Manager, and heads of departments/divisions to ensure that revenue goals are reached.
• Scope of business management includes clinic’s annual financial budgeting and regular reviews with all heads of departments/divisions, TCM Physicians, and development of new treatment services.
• Devise, implement and report all monthly clinic and staff’s sales revenue performance indicators and goals.
• Support and implement all business development and marketing campaigns planned for the Clinic.
• Ensure compliance with guidelines set by the Ministry of Health (MOH), Traditional Chinese Medicine Practitioners Board (TCMPB).
• Implement clinical administrative policies and initiate actions to enhance patient care programmes.

Service Excellence Management

• Collaborate with other department teams to ensure a positive experience for patients along the continuum of care.
• Provide quality service to patients including but not limited to answering queries and following-up over phone calls.
• Responsible for achieving customer satisfaction targets in partnership with the Operations Manager.
• Responsible for devising innovative ways to continually improve clinic service levels and ensuring great hospitality and total customer satisfaction.
• Communicate & resolve all patient queries & complaints in a professional manner & establish strong customer relationship with all patients/customers.
• Guide and support participation in patient care delivery regularly.
• Execute clinical administrative policies and initiate action to enhance patient care programmes.

People and Resource Management

• Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies with Operations Manager and HR Manager.
• Identify position specific job responsibilities and core competencies to create clear job descriptions.
• Manage a team of TCM Physicians, patient relations officers, and therapists, providing customer services in service points, ensuring smooth and efficient clinical operations, conduct appraisals for these staff.
• Responsible for ensuring that all clinic staff receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Manage and allocate manpower rostering at clinic.
• Keep and monitor staff records and time attendance to include leave and sick days.
• Any ad hoc duties as assigned.

Requirements

• This role is a direct reporting to Operations Manager.
• Minimum requirement of GCE O Level, Diploma or Degree Holder will be a plus.
• At least 2 – 3 years of relevant work experience, with practical aspects of TCM Clinic/Aesthetics/ SPA operations is an added advantage.
• Knowledge in TCM would be an added advantage.
• Proven performance with strong track record in personal & clinic sales will be an added advantage.
• Proven performance with strong track record in supervisory experience and ability to lead and manage a team effectively.
• A team player, ability to exercise initiative, manage pressure, multi-task, and work independently in a fast-paced TCM, Beauty & Wellness environment.
• Good communication skills (both verbal and written in English and Mandarin) and excellent interpersonal skills, for daily communication with Mandarin-speaking patients and colleagues.
• Meticulous and analytical, possess good organisational, resourceful, problem-solving, co-ordination and communication skills.
• Excellent Office 365 skills, such as Spreadsheet, Words, and PowerPoint.
• Must be able to work on weekends and public holidays.

Work Location: Multiple locations across Singapore!

Interested candidates, kindly submit your updated resume via online. Alternatively, you may call our Human Resource Department at 6884 4772. Attractive remuneration package commensurate with relevant experience.

We regret that only shortlisted candidates will be notified.

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/sinkangtcm for exciting updates.

Job Description

Supervise daily shop operations, retail sales, inventory controls, and other relevant duties

Supervise and guide team towards maximum performance and service standards

Ensure high levels of customer satisfaction through excellent sales service

Experienced in beauty industry with proven strong record of sales

Able to achieve outlet monthly sales target set by Management

Deal with feedbacks and complaints from customers to maintain the outlet’s reputation

Manpower scheduling for staff.

Submit daily sales and revenue reports to Management

Plan and oversee in-store promotional events or display

Ensure the store fulfils all legal health and safety requirements

Requirements:

Minimum 2 years of experience.

Salary range $3500-$5500

About TWG Tea

TWG Tea was established in Singapore in celebration of the island’s great history as a trading post for fine teas. TWG Tea is a luxury concept that incorporates an international distribution network to professionals, unique and original retail outlets and exquisite tea rooms. A veritable tea institution, TWG Tea is passionate about sharing their expertise and has become a point of reference for tea lovers thirsty for knowledge.

TWG Tea tasters travel thousands of miles across the globe every year, sampling hundreds of teas in search of the most desirable harvests direct from source gardens. Offering over 800 single estate fine harvest teas and exclusive blends, as well as tea patisseries and other tea infused delicacies, TWG Tea is internationally recognized as a veritable innovator with the creation every season of new varieties of tea in collaboration with the world’s most renowned estates.

The TWG Tea team shapes the aesthetic image underpinning all the brand’s products, constantly updating the notion of TWG Tea even as they respect the elegance and beauty of the tea traditions of the world on which it is based, now spiced with a touch of sensuality and originality.

TWGTea.com

Job Summary

Based in Singapore, the PR & Content Manager is responsible for planning, developing, overseeing and implementing public relations strategies and communications content on a global level. The position is also responsible for directing the efforts of PR agencies and coordinating at the strategic and tactical levels with the other departments of the brand’s regional offices.

Primary Relationships

This position works directly with the PR and Content team, and reports directly to the Head of Communications.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and Operations teams, the Tea Institute, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position has secondary working relationships with PR agencies, digital agencies, advertising agencies, event companies and any other service providers (photographers, videographers, printers, etc).

Job Descriptions

• Responsible for creating, implementing and measuring the success of a comprehensive public relations program that will enhance the brand’s luxury image and global positioning within the marketplace and the general public.
• Conceiving and implementing global PR strategies, and directing the creation of content calendars, press releases, announcements, and media alerts.
• Overseeing the updating of company information including boilerplates, management bios, interview Q&A’s, etc.
• Acting as TWG Tea’s brand representative with the media and influencers, overseeing on-site execution of media hosting and press events.
• Coordinate with target media and key opinion leaders on media requests, photoshoots, invitations and giftings.
• Monitor press and social media coverages, global trends and inform the team of developments in luxury, retail and F&B industries.
• Working with TWG Tea subsidiaries, franchises and distributors to ensure implementation of brand and editorial guidelines and directives.
• Overseeing the creation of global content calendars in accordance with brand guidelines.
• Managing any crises in collaboration with PR teams and PR agencies in Singapore and overseas.
• Ensuring the PR team maintain proper archives of global media clippings and regularly updating PR reporting standards.
• Ensuring the PR team and agencies achieve targets, goals and objectives.
• Overseeing the maintenance of TWG Tea global media databases and periodically revising and refreshing media outreach to constantly remain current.

Requirements

• Minimum of 5 years’ experience in communications, public relations and influencer marketing with demonstrated success, preferably in the luxury retail sector.
• Bachelor’s degree in communications and public relations preferred.
• Past experience working in a PR agency or luxury brand PR and content team is preferred.
• Applicants must be fluent in written and spoken English & Chinese.

Others

• Demonstrated skills, knowledge and experience in the design and execution of luxury marketing, communications and public relations activities.
• Strong creative, strategic, analytical, organizational and personal skills.
• Demonstrated successful experience writing press releases, making presentations and negotiating with media.
• Computer literacy in word processing, data base management and page layout.
• Commitment to working in cross-functional teams.
• Ability to manage multiple projects at a time.
• Out-of-town, overnight travel to Singapore or within the region might be required from time to time (less than 5%).

Only shortlisted candidates will be notified.

Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

With the completion of Outram Community Hospital, SingHealth Community Hospitals (SCH) will have the largest pool of healthcare professionals in the Intermediate and Long Term Care (ILTC) sector. It is important that SCH has a good understanding on staff learning needs. Besides education delivered by its own faculty, SCH aims to contribute to the community by sharing skills and knowledge with colleagues in the ILTC sector, operationalised through the SCH Office of Learning (SCHOOL). Through working with the ILTC sector, SCH aspires to make significant contributions to the ILTC sector by co-creating training with the sector and collaborate on opportunities for capability building. This is reflective of SCH’s vision in “Bridging Care, Building Communities”.

The Assistant / Manager will set up and oversee planning & coordination of the operational, manpower and administrative matters of the Education Office. He/ She is expected to identify educational and training development opportunities within the Intermediate and Long Term Care (ILTC) sector - including reviewing landscape analysis of the ILTC education resources, needs, stakeholders and opportunities. He/ She will ensure the SCH Education Office plays a pivotal role within SingHealth (SingHealth Residency, Group Education, the Academic Medicine Education Institute (AM.EI), Regional Health Systems) and the community.

He/ She will also drive partnership development and administrative support in collaborations with local/ overseas institutions (e.g. developing MOUs, collaborative and clinical placement agreements, funding support, etc) – including Ministries and government agencies, Institutes of Higher Learning, and other ILTC partners on ILTC training matters. He/ She is also expected to lead in key educational initiatives such as curriculum development, conference programme development, and organisation and faculty development activities.

Job Requirements

• Bachelor’s degree in Business and/or Health Sciences-related studies
• Preferably with minimum 8 years’ experience in a healthcare and/or education environment.
• Good analytical, communication (interpersonal), presentation, and writing skills
• Efficient use with MS Office (Excel, Word, Powerpoint) for data analysis and presentation

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring an eCommerce Assistant Project Manager to manage operations of multiple brand websites; plan, project manage, and coordinate site launches, new site features and optimisations across all markets and management of content transcreation. This involves conducting research of current market behaviours, working with local markets; project scoping; planning and coordination with internal and external stakeholders.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce, Marketing, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with website and online marketplace customers, delivery and courier companies, social media platforms and any other service providers (digital agencies, developers, translators, etc.).

Responsibilities

Website Operations

• Conduct daily checks and ensure full functionality on all Bacha Coffee websites
• Respond to and troubleshoot all website issues using issue tracking / project management software such as JIRA
• Project manage all website issues and tracking with developer agency

Site Launches

• Conduct research of current local market environment, behaviours, and requirements
• Gather and manage requirements from local franchisees, and define site launch scope
• Coordinating with internal teams and third parties or vendors (eg. transcreation and developer agencies) for execution of site launches
• Track and monitor progress of site launches, ensuring that sites are launched on-time

Site Enhancements and Optimisations

• Identify problems uncovered by customer feedback, and opportunities for improvement of online user experience
• Project manage site enhancements and feature implementations, including coordinating, implementing and testing
• Keep up-to-date with industry best practices and monitor competitor websites

Experimentations

• Ideating potential tests that can be conducted on-site
• Coordinate and implement A/B testing, monitoring and interpreting results.

Content Transcreation Management

• Project management of transcreation of all Brand content, including and not limited to, website, menu, retail collaterals, ad-hoc seasonal websites, social media posts etc.
• Maintenance of internal Content Hub
• Ensure content is transcreated to highest quality and according to brand guidelines

Others

• Documenting of weekly meetings, and providing the eCommerce Manager with project updates and progress
• Maintain and update reports that informs all stakeholders of project status
• Creating User Acceptance Test plans for new site launches, site functionalities etc.
• Work closely with internal (IT and Marketing) and external (web agencies, developers) stakeholders to ensure website quality and efficiency
• Manage CMS developers and ensure that projects are completed with high quality and on time
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service

Requirements

• Bachelor degree in Digital Marketing, eCommerce, Business or similar equivalent with 3-5 years’ experience
• Strong communication skills with excellent command of English
• Strong time and project management skills with the ability to multi-task
• Outstanding problem-solving skills and the ability to troubleshoot website issues in a fast-paced environment
• Ability to translate marketing needs into program execution to drive business performance.
• Meticulous, adaptable, creative thinker who is able to work independently in a fast-paced environment
• Proficient with MS Office applications
• Media and internet savvy
• Results-driven and able to work under pressure
• Understanding and hands-on experience in working with Content Management Systems (CMS)
• Proficient with issue and project management tools such as JIRA
• Experience in managing multiple regional projects would be a plus
• Experience working in the luxury industry would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.