To support the execution of cargo commercial strategies, conduct relevant analysis as well as undertake ad-hoc projects in order to improve efficiency, meet revenue targets and commercial Key Performance Indicators for the region.

Responsibilities:

Regional Commercial Strategies

• Help to execute the regional Cargo Business Plan
• Support the execution and implementation of the direction on sales channels, products and offline sales development
• Study and identify new markets, routes and business opportunities to assist the Sales team with revenue generation

Business Development Management

• Assist with analysis to formulate global and key account strategies
• Proactively track revenue commitments
• Assist with requests for pricing for Global and Key Accounts

Local Support Provision

• Assist with the review of all Special Pricing Contracts
• Assist with capacity management for optimisation of revenue
• Assist with mid-term inventory utilisation requirements
• Provide support to the annual revenue and cost budgeting process as required
• Generate revenue performance reports at a regional level
• Undertake ad-hoc projects and analysis when required
• Assist with the filing of tariffs in a timely and accurate manner
• Support both the field staff and the regional office with the implementation of all programme to support e-initiatives
• Any other reasonable task as required

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Academic Qualifications

• High School graduation
• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline is a distinct advantage

Knowledge, Skills, Training and Experience

• At least 2 years’ cargo or airline experience
• Prior customer service experience is an advantage
• Strong communication skills
• Ability to work independently
• Proficiency in the use of Microsoft Office systems
• Knowledge of CHAMP Cargospot system is an advantage

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to support the port management team to drive service excellence and delivery on the cargo services strategy.

To execute operational and sales functions including oversight of suppliers to ensure compliance to company and regulatory requirements and provide a high level of service to our customers.

Responsibilities:

Revenue Generation (Commercial)

• Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales team to achieve revenue target and generate ancillary revenue by actively seeking support from customers
• Provide support to manage capacity in order to maximise flight revenue

Customer Services

• Coordinate with Outdoor Sales to provide customer-centric solutions to customers
• Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Champion Cathay products and provide excellent and consistent product solutions
• Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services

• Support cargo reservations and bookings whilst providing exemplary customer service
• Provide vendor notification for on time and delayed flights daily
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting as required
• Support the achievement of established performance targets through operational oversight and participation
• Prepare flight documentation for crew and Customs
• Check and review post flight documentation
• Prepare post flight reports in a timely and accurate manner
• Provide freighter catering uplift and last minute changes
• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Communicate effectively via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
• Coordinate diversion of Cathay Pacific / Air Hong Kong flights when required
• Assist with crew administration and support matters at the port

Safety, Security and Compliance

• Assist to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Conduct quality check programmes established by Head Office and participate in audits
• Conduct Operational Duty Holder activity is and as specifically required

Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
• Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters
• Ensure aircraft searches required by the Security Programme are conducted prior to loading
• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
• Quickly resolve issues on the ramp as required
• Ensure safe operations are maintained at times particularly during loading and unloading of freighters
• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item,
• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Administrative Support

• Assist with various administrative station tasks such as SAP
• Support station training activities as required
• Any other reasonable task as requested

Efficiency Improvement

• Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements:

Qualifications / Experience Academic Qualifications

• Graduation in any field is a minimum
• Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

• Minimum 2 years’ experience in cargo industry is an added advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Proficiency in MS Office and general technology skills
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

CLUBHOUSE EXECUTIVE (Covering Night Duty Officer)

(Location : Changi)

As a Clubhouse Executive (Covering Night Duty Officer) in our Changi Clubhouse, you will report to our Operations Manager, Changi Clubhouse.

What you’ll be doing:

• Assist the Manager in the daily operations and administrative work of the Clubhouse to ensure the smooth operations of the Clubhouse.
• Handle enquiries (walk-in/phone) and assist in operations and administration of the Front Office.
• Manage housekeepers and security guards
• Oversees the Chalet operations when on duty overnight (covering Night Duty Officer when he is on off).

We want you, if you have/are:

• Minimum Nitec with at least 1 years of working experience in Customer Service.
• Good communication and interpersonal skills.
• A cheerful personality and willing to go “extra mile” for customers.
• A mindset to work independently, be resourceful and self-motivated.
• Proactive with good learning attitude.
• Able to work on weekends, Public Holidays and overnight.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Job Description:

• Provide support and input for the development and maintenance of an effective and efficient safety management system.
• Full commitment to the promotion of a positive Health & Safety & “Zero Harm” culture in the workplace.
• To develop, review, update, implement & monitor the company's Workplace Safety & Health Acts Policy, Programs & Procedures.
• Monitoring the overall environment, safety and health of the workplace by conducting regular inspections.
• Working closely with production or operational personnel on related issues
• Preparing accident reports and investigations
• Conducting safety briefing and training to employees if necessary
• To increase health & safety awareness at all levels within the organization;
• Compile & maintain in all relevant reports & safety records on lifting devices, pressure vessels, accident records, workers safety orientation/ training & etc. for future reference.
• Advise & prepare on work plan of Project Risk Assessments/ Safe Work Procedures.
• Coordinate in compliance to safe work procedures and maintains good house-keeping
• Review of overall division Risk Assessment Safe Work Procedures & Work Instructions & ensure that it aligns with the latest legislations / Singapore Standards / Codes of Practices if applicable.

Requirements:

• Diploma or Degree in Safety Management, Engineering or related field.
• Minimum 5 years working experience as a safety professional within a manufacturing environment with a locally recognized qualification.
• High level organizational skills & full commitment to Health & Safety is essential.
• Preferably a registered Workplace Safety and Health Officer with Ministry of Manpower Singapore

Job Description

1. Manage daily leave & attendance via time software, including leave type entry, entitlement, application, certificate collection & approval and daily employee’s attendance.
2. Processing monthly payroll for designated job sites including processing new hires, terminations, transfers, and promotions.
3. Reviewing and verifying source documents as well as investigating and correcting payroll discrepancies.
4. Ensure timely & accurate submissions in all government and related claims, e.g., levy Wavier, Childcare Leave, Maternity/Paternity Leave, NS makeup claims, income tax (IR21) matters etc.
5. Provide advice, information and support to department managers and employees on HR policy and Leave Balance, etc.
6. Maintain & regularly update the master database (personal file, personal database) of each employee.
7. Administer training related matters including coordination or enrolment of internal & external courses, update & maintain training record etc.
8. Prepare employment contract, confirmation letter, increment, promotion and HR-related letters

Requirements

1. GCE 'A' level, diploma or higher in relevant discipline.
2. 1-2 years of relevant experience
3. Meticulous,pro-active, multi-tasking and able to work under tight timelines.
4. Proficient in computer application, i.e. Microsoft Office.

Additional Information

1. Working Location: Alps Ave
2. 5 working days
3. Company Transport pick up points: Bedok, Pasir Ris, Tampines, Punggol, Sengkang,

Interested applicant may click 'Apply' or via WhatsApp Recruitment Team: +65 97815157

• Job Description
• Handle day-to-day operational matter relating to Accounts receivable (AR) and Accounts payable (AP) that includes but not restricted to review, verify, and reconcile sales invoices/job P&L with cash receipts from customers and posted into accounting system
• Perform data entry accurately and timely into the financial accounting system
• Prepare cash flow statement and weekly forecast for head office
• Manage petty cash and reimbursement claims from employees
• Review and monitor AR aging situation and payment status through follow up with relevant stakeholders
• Prepare full set of management accounts
• Liaise with external statutory financial auditor to prepare documentation and answer queries
• Compile relevant business documentation and existing filing system
• Maintain a good filing system to track recorded files that can be retrieved as required
• Assist the Finance Manager in Shared Service finance operation
• Uphold good internal controls on admin and accounting aspect
• Other administrative ad hoc duties as assigned

Job title: Cabin Baggage Officer

Reporting to: Duty Manager (PAX) and Passenger Service Specialist (PSS)

Grade: GE 3 – 4

Overall Responsibilities:

Reporting to the Duty Manager, Passenger services (DM, PAX) and Passenger Service Specialist (PSS), you are responsible to ensure the safe limit of hand carry baggage is complied by passengers and charge for any excessive hand carry baggage.

Duties & Responsibilities:

· Comb all flights at the check-in area and gates to look out of excessive hand carry baggage by passengers

· Weigh the hand carry baggage of the passenger to ensure it is within the authorized limits

· Communicate to passengers the safety requirement of hand carry baggage limits

· Charge for excessive hand carry baggage

· Process order and payment on hand held device issued by airline

· Process documentation for departing passengers according to set procedures and handle the passengers in a polite and friendly manner

· Ensure the Sales tally against the transactions by the end of the shift

· Ensure all records and documentation are kept in good order and handed over to the DM, PAX or PSS at Sales Desk

· Adhere strictly to the grooming guidelines and be customer-centric

· Ensure each transaction is carried out swiftly and efficiently for flight to depart punctually

· In compliance with Personal Data Protection Commission’s regulations, PSA are to ensure that all flight related printout, documents or forms containing passenger(s)’ names and other information is not made accessible to public which may result to leakage of passenger’s personal data. These forms should be disposed into the document disposal waste bins (800 Super Waste) at designated operations offices

· Perform any other duties as assigned by his/her superiors.

Key Attributes:

· Minimum GCE ‘O’ Level or equivalent

· Part-time / temp position available, with sales commission structure

· Able to work weekends and public holidays

· Customer Oriented and a good team player

· Comfortable with using computer

· Able to converse and write in English confidently

· Good people management skills

· Candidates with no experience in aviation industry but possess positive and resilient attitude are welcome to apply

HR

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives of $3000 per successful placement (subject to terms and conditions)

Statement Of Purpose (Overall Purpose of Job)

To be ISO-team representative and manage the public relation issues and general project queries with residents effectively as well as plan and coordinate works.

Major Duties & Responsibilities

(A) Specific :

• Involve in Housing & Development Board (HDB) upgrading projects.
• Plan and launch public relation programs for Neighborhood Renewal Programme (NRP) such as preparing circulars, letters and notices.
• Conduct survey on condition of flats, spalling concrete and ceiling leakage etc. as well as take measurement.
• Plan and coordinate works to be carried out within the flats timely.
• Handle enquires, feedback and complaints pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between with the relevant parties such as residents, contractors, consultants and authorities like the Town Councils and Housing Development Board (HDB) etc. as well as take proactive measures in mitigating complaints arising from the construction activities.
• Attend and provide administrative assistance and logistic support in Construction Working Committee meeting, as and when directed by the SO Representative.
• Show, explain and demonstrate to residents the location and purpose of Enhancement For Active Senior (EASE) retrofits provisions.
• Maintain good rapport and positive relations with the residents.
• Conduct regular visits to residents / tenants affected by the NRP works to gather feedback and keep them posted of the work schedule’s changes and impacts.

(B) General :

• Coordinate and work with other departments and vendors as well as relevant authorities.
• Maintain proper documents and filing according to Client’s requirement.
• Other duties as assigned.

(C) Safety:

• To follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

(A) Education, Qualifications & Special Training :

• GCE ‘A’ Level and above with at least 2 years of public relations work experience
• Job holder without the above qualification but with relevant experience would be considered.

(B) Knowledge & Skills :

• Certificate of Attendance in fall-prevention or equivalent training session organized by an approved Healthcare Service Provider or Professional Occupational Therapist specializing in Geriatrics or eldercare.
• General understanding of HDB upgrading work.
• A good team player and willing to be stationed at the site office.
• Good communication skills (verbal and written).
• PC literate and knowledge in MS Office.
• Positive and good working attitude, self-motivated and able to work independently.
• Willing to learn, neat and tidy.

(C) Experience :

• Preferably 2 years working experience on past HDB projects or experience in Building Construction Industry.

Job Description

• Formulate, implement, update and maintain Company HR & Administration Policies & Procedures
• Perform full spectrum of HR responsibilities and duties
• Perform all Administrative responsibilities and duties relating to IT, Property/Facilities & General office matters
• Any other duties assigned by from time to time

Job Requirements

• Minimum Diploma, Advanced Diploma and/or Bachelor’s degree in Human Resource Management and Business Management or related field
• At least 1-2 years of relevant working experience
• Knowledge of Singapore Employment Act
• Able to maintain close and effective personal working relationships at all levels of the organization
• Excellent interpersonal and communication skills
• Ability to work independently with little supervision, resourceful, meticulous and organized
• Team player with a keen interest to learn
• Proficient in Microsoft Words / Excel / Power Point
• Able to commence immediately or within short notice will be added advantage

JOB RESPONSIBILITES

HR

• Responsible in monthly payroll activities
• HRSM software: Info-Tech
• Knowledge to apply and manage different type of Work Pass Application, Renewal and Cancellation
• Good writing and communication skills in English and Mandarin
• Responsible for whole recruitment process from sourcing to interview arrangement
• To maintain HR personnel related documentations including staffing, recruitment
• Implement and monitor HR policies and procedures to ensure compliance with local employment laws and regulations
• Provide advice on HR-related matters
• Handle all employee inquiries on HR-related matters
• Responsible for E-portal jobs
• Maintain accurate HR records and prepare reports as required

Accounts

• Maintain full set of accounts
•  Assist in payroll activities
•  To assist in accurate data entry
•  To assist in monthly tabulation for contractor payment
•  Submission of monthly CPF
•  Ensure accuracy & completeness of month end closing activities (monthly financial report)
•  Responsible for the completion of monthly balance sheet reconciliations
•  Prepare Quarterly GST, monthly withholding tax, statutory survey form and statistical returns (when required).
•  Supports & Coordinate adhoc assignments and projects as and when required.

REQUIREMENTS

• Diploma/Higher Nitec preferred.
• Minimum 3 years of working experience in HR industry
• Good Knowledge of MOM guidelines and employment laws
• Be Meticulous to details
• Possess excellent writing (Must) and communication skills in English and Mandarin
• Able to multi-task effectively and work Independently as part of a team
• Proficient in MS. Excel - Pivot table and MS Words
• Work Location : Lower Delta Road near Tiong Bahru MRT

Job Description:

Payroll

• Checking of monthly attendance to ensure no errors for conversion in the payroll software
• Accurate calculation of overtime hours
• Administer accurate payroll generation
• Preparation of monthly payroll report to Finance
• Submission of CPF contribution
• Preparation of IR21 and IR8A submission when necessary

Talent Acquisition

• Liaising with various recruitment agencies on shortlisting of candidates and coordinating interviews
• Responsible for all work pass matters not limited to application, issuance and cancellation
• Drafting of employment agreements and letters
• Conduct orientation for new hires, issuing of work passes and access cards
• Conducting of exit interview for resignees
• Collaborate with IHLs on internship, career fairs and initiatives

Employee Engagement & Relations

• Actively engages employees to gather feedback on Company culture, work etc.
• Coordinates monthly birthday celebrations, and other ad-hoc company social events as required
• Facilitates and plans Company Annual D&D

Learning & Development

• Consolidate all Departments training plan/needs and source for suitable courses accordingly
• Sign up employees for courses upon approval
• Responsible for the training providers’ evaluation to ensure effective training is done
• Submission of training grants when necessary
• Responsible for maintain all training records and employee skill martix for audit purposes
• Involvement in customer audits periodically

Administration

• Maintaining of employee p-files and documentation
• Conduct external salary benchmarking
• Submission and monitoring of ESG grants
• Submission of levy waiver, NS makeup pay, maternity leave & paternity leave claim etc
• Monitoring of expiry dates of vendor contracts
• Any other ad-hoc duties assigned

Job Requirements:

• At least 2 to 3 years of relevant working experience in a fast-paced environment
• Able to work with minimal supervision
• Preferably with talent acquisition/recruitment background
• Able to write and communicate in Chinese is necessary (to liaise with our Chinese employees and overseas counterparts)
• Excellent interpersonal and communication skills
• Proficient in Microsoft applications

Job Responsibilities:

• Conduct periodic inspection, and preventive and corrective maintenance as per schedules
• Supervise contractors to ensure work are carried out in accordance
• Capable in troubleshooting of any electrical and mechanical system
• Attend to enquiries, complaints of breakdown, service request rebiting to building services
• Coordinate and assist facility supervisor in daily operation of the Mechanical & Electrical services

Job Requirements:

• Minimum NITEC in Engineering (Mechanical & Electrical/ Building Services/ Facility Management or equivalent)
• At least one year of experience in building maintenance and facilities
• Good knowledge in building, mechanical and electrical systems
• Able to work as a team as well as work independently
• Able to work 5.5 days work week (Saturday half day)

Job Summary:

The HR and Admin Assistant will be responsible for managing HR operations and providing administrative support to ensure the smooth running of the HR and Admin department. This role includes recruiting, employee onboarding, performance management, office management, handling correspondence and maintaining records & etc.

Job Responsibilities:

• Handle general admin tasks.
• Recruitment and onboarding.
• Manage employee related issues.
• Oversee office supplies and inventory management.
• Maintain accurate records of company documents and administrative files and etc.
• Ensure all documents are filed and stored properly for easy retrieval.
• Providing support for other HR and administrative matters and performing ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE 'O' level.
• Proven experience as an HR and Admin Assistant or similar role.
• Strong communication and interpersonal skills.
• Able to work independently and multi-task efficiently.
• Proficiency in MS Office.

Responsibilities and Duties:

• Import & export SG permit request
• Coordinating cross border shipments (import & export - MY & SG)
• Preparation of documents needed for shipments (permits, custom forms, truck waybill)
• Arranging local transportation
• Daily task include tracking of truck status, customer services, documentations, follow up on the shipment status, updating customs on their booking and POD.
• Occasional billings for permit & storage to customer
• Updating CBT excel shipment file
• Quotation to internal departments
• Ensure smooth daily operation for CBT
• Main contact point for any coordination needed for CBT

Job Requirements:

• Preferably minimum 1 year relevant working experience.
• Minimum GCE 'O' Level
• Ability to speak Malay

Job Description:

• Take ownership of end-to-end recruitment processes, including but not limited to job postings, candidate sourcing, screening, interviewing, and selection
• Manage the interview coordination for direct and agency candidates
• Work collaboratively with the team to support recruitment activities
• Liaise with hiring managers on their availability for interviews
• Proactively source potential candidates through various channels, such as online job boards, social media platforms, professional networks, and employee referrals
• Collate candidates' documents prior to interviews
• Maintain strict confidentiality regarding all aspects of the recruiting process.
• Prepare employment contracts and liaise with candidates for the documents needed (when required).
• The main point of contact for employees’ queries on employment legislation, and internal policies and processes
• Support in HR activities spectrum relating to talent acquisition, employee benefits and welfare, onboarding and offboarding
• Maintain and update all payroll-related policies and processes
• Process monthly timesheets
• Develop and implement HR strategies and initiatives aligned with the organization's goals and objectives.
• Any ad-hoc duty assigned by HR Manager with related to HR matters

Job Requirements:

• Diploma in Human Resources or any discipline
• Possess at least 5 years of work-related experience
• At least 2 years in payroll processing
• Excellent communication and interpersonal skills to effectively engage with candidates and internal stakeholders
• Positive mindset and can-do attitude, collaborative and ability to work well with our team
• Highly organized with excellent time management skills
• Ability to work independently and with a team
• Thrives in a fast-paced environment and adapts quickly to changing priorities
• Able to work on weekend and PH as and when required when meeting timelines
• On-site
• Only Singaporean / PR need to apply