Space Lion Studios is looking for an IT Manager to join our dynamic team.

Candidates should be highly organised, able to multitask across multiple projects, have excellent time management, interpersonal and communication skills and be strong team players who can collaborate effectively with different stakeholders.

Candidates should have experience with IT systems, networks, and related technologies and solid knowledge of best practices in IT administration and system security. Candidates should also have strong analytical and problem-solving skills.

Duties include but are not limited to:

1.⁠ ⁠Maintain and manage organization’s hardware and software

2.⁠ ⁠Monitor and maintain networks and servers

3.⁠ ⁠Deploy and enforce security policies and procedures

4.⁠ ⁠Onboard and offboard employees

5.⁠ ⁠Fulfill IT service requests and technical assistance to end users

6.⁠ ⁠Troubleshoot and resolve software, hardware and connection issues

7.⁠ ⁠Maintain knowledge of IT support, help desk procedures, products, and services

8.⁠ ⁠Document processes, back up and archive data

9.⁠ ⁠Keep up to date with advancements and best practices in IT administration⁠

Please email your CV to: [email protected]

Space Lion Studios recruits on the basis of merit, regardless of age, race, gender, religion, marital status, family responsibilities or disabilities.

Only shortlisted candidates will be contacted for interview.

Reporting to the Lead IT Consultant, the incumbent will work closely with Application Project Managers and/or Business Analysts.

Key Responsibilities:

• Enhance, maintain, and support existing application systems.
• Design and develop new system based on the requirement specifications provided.
• Create and/or update technical design document, test specifications and test plans.
• Analyze, understand user requirements to identify and propose the best possible solutions.
• Provide general technical support to users, evaluate and advice users on application IT solutions.

Requirements

• Degree in Information Technology or related discipline.
• Completed at least 2 full SDLC projects using C#.Net.
• Minimum 5 years hands-on experience and have an excellent knowledge of HTML5, CSS3, SQL, C#.Net skills and good knowledge of MSSQL database design.
• Proficient in Agile methodology and/or client-side tools such as JQuery, Bootstrap, Angular or mobile application would be a plus.
• Result-driven and able to deliver within the expected timeline.
• Independent and willing to learn new skills.
• Have a positive attitude and excellent team player.

KEY RESPONSIBILITIES

• Mentoring a team of systems operations engineers, providing guidance, mentorship, and technical expertise.
• Monitor condition of server, apps and security measures • Identify, log and resolve technical problems of the scope (Incident Management)
• Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
• Respond to site to troubleshoot, diagnose and rectify faults
• Liaise and coordinate the recovery of systems
• Identify potential changes and system improvements for consideration and implementation (continuous improvements)
• Create, maintain and distribute reports of progress to service delivery manager.
• Any other ad-hoc tasks assigned

JOB REQUIREMENTS

• Good knowledge of windows operating systems, Clusters, NLB, or Unix
• Good knowledge of OS Provision, hardening and patching.
• Good knowledge of Solarwinds, Manage Engine.
• Good knowledge of AV solution such as Symantec.
• Good knowledge of cloud platform and virtualization technologies.
• BMC Control-M
• Good server experiences like AD administration & basic networking experiences
• At least 3 years of relevant working experience in infrastructure support is required for this position.

About Us:

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About the Role:

The Lead Auditor will be responsible for the following:

• Perform 3rd party AS9100/9110/9120 audits for South Asia customers.
• Provide timely and accurate reviews of customer corrective action and closure.
• Provide customers with timely, complete and accurate reports of their current level of conformity / implementation of their management system.
• Maintain schedule of audit activity with customers.
• Maintain appropriate auditor credentials / qualifications and pursue advancement of those credentials and other related credentials as needed.
• Contribute to the growth and development of a world-class, industry-leading auditing team.
• Conducting AS9100, AS9110 & AS9120 Foundation Training and AS Internal auditor course.
• Provide sales support when required.

About You:

• Bachelor’s Degree in Engineering.
• At least 5 years actual work experience in design, development and manufacturing in Aviation, Space or Defence industry and some Part 145 Maintenance, Repair & Overhaul activities.
• Currently qualified as an auditor of AS9100/9110/9120 is preferred.
• Familiar with special processes such as NDT, Heat Treatment, Surface Treatment, Brazing & Welding, etc. will have advantage.
• Familiar with FAA, EASA, CAAS, CAAC, JCAB, DGCA, Airworthiness requirements.
• Expertise with Microsoft Excel, Word and PowerPoint.
• Strong presentation and communication skills.
• A strong attention to detail, coupled with an uncompromising dedication to ethical and professional behaviour.
• Capable of working effectively both in team environments as well as individually.
• Willingness to travel to customer sites (overseas) and perform audits as required, up to 75% of the time.

What we Offer:

• Flexible work arrangements for better work-life balance.
• Guaranteed Annual Wage Supplement.
• Generous Paid Leaves (Annual, Compassionate, Marriage, Maternity, Paternity & shared parental leave, Adoption leave, Childcare & Extended Childcare Leave, Examination leaves, National Service (NS) leave, medical leave, Prolonged Illness leave).
• Medical benefits (Clinical treatment, Emergency Medical Services, Specialist Consultation, Paediatrician Consultation, Inoculations (Hepatitis, H1N1 & Flu), Dental Treatment, Annual Medical Examination, Hospitalization & Surgical Benefits).
• Maternity Benefits.
• Pension and Insurance Policies (Central Provident Fund, Group Term Life Assurance, Group Personal Accident Insurance, Travel Insurance, Work Injury Compensation Insurance).
• Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme).
• Additional Benefits (Long Service Awards, Professional Membership, Gym Subsidy, Mobile Phone Reimbursement).
• Company bonus/Profit share .

*Benefits may vary based on position, tenure/contract/grade level*

Responsibilities:

• Administer and support Linux and Windows laptops for company employees.
• Set up and manage Active Directory & VPN for hybrid environments.
• Implement and manage mobile device management (MDM) solutions for remote employees.
• Design and maintain the office network for 100+ users.
• Develop and enforce security policies and procedures to protect all IT infrastructure.
• Monitor and respond to security incidents and alerts.
• Ensure compliance with industry standards and regulations.
• Collaborate with other departments to ensure IT systems support company goals.
• Procure laptops and other IT equipment, ensuring cost-effective and timely acquisitions.
• Manage ISO 27001 compliance, including implementing and maintaining an Information Security Management System (ISMS), conducting risk assessments, managing risk treatment plans, and overseeing internal and external audit processes.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT systems administration, with a strong focus on security.
• Proficient in managing both Linux and Windows operating systems.
• Experience with setting up and managing Active Directory like Azure AD in hybrid environments.
• Experience with setting up and managing VPNs integrated with AD like Cisco Anyconnect
• Familiarity with mobile device management (MDM) solutions.
• Strong understanding of network infrastructure and protocols.
• Knowledge of security best practices and compliance requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge and experience in running an ISO 27001 compliant IT environment.

Do you dream of working in a company that is driven by a meaningful purpose? An inclusive company that empowers you to do your best and be innovative?

We are looking for a Regional DCIM Specialist to make a difference!

At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

What will you do?

• Ensure safe working and follow local guidelines
• Assign & co-ordinate internal work order management tool
• Perform installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested
• Configuration support in Schneider Network Management Cards
• Work closely with the Regional Delivery Manager/ Project Manager
• Perform onsite and remote troubleshooting of Schneider DCIM Softwares and Troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP
• Develop and enhance project documentation to enrich customers' experience
• Support & utilize cross-border collaboration to maximize customer satisfaction
• Articulate to an internal and client project team the necessary steps/pre-requisite required to complete the scope of work
• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan
• Participate in the technical review process for product enhancements
• Perform post configuration review and deliver admin training to partners and end users
• Liaise with Product Managers or the Custom Solutions team, provide feedback from customers for improvements
• Identify lead generation in services and software licenses
• Colloborate with regional sales and provide possible solutions around customers' needs and deliver services
• Basic Linux Administration – configure IP address, DNS/ hostname resolution, stop/start/enable service will be an added advantage
• Hyperconverged Infrastructure solutions – Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex will be an added advantage
• Basic familiarity with PKI and SSL certificates will be an added advantage

What's in it for you?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Blue sky Friday
• Worldwide Employee Stock Ownership
• On-site gym

…and more!

What qualifications will make you successful for this role?

• Associate/Bachelor's degree in a technical discipline or equivalent experience
• Minimum three years' experience providing DCIM customer support for complex technical solutions in a Data Centre environment
• Experience in customer-facing, project management, analysis, technical troubleshooting skills
• Demonstrated basic technical knowledge of:
• Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
• Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
• Structured cabling components and concepts (patch panels, fibre, copper)
• Data centre facility components (UPS, PDUs, single and 3 Phase Power, CCU)
• VMware vSphere ESX/ESXi VM configuration
• Accountability and the ability to adapt/ multi-task/ manage changing priorities
• Ability to work flexible hours travellingl up to 50% as required, some globally
• Data centre surveys and audits
• Ambitious, self-motivated, able to learn and apply new skills quickly
• Good communication and interpersonal skills
• Working experience in Salesforce and WO management would be an added advantage
• Certification in Schneider DCIM software's is added advantage
• Certification in networks & routing concepts would be an advantage but are not mandatory
• VMware Certified Professional or equivalent will be an added advantage
• Microsoft Certified: Windows Server Hybrid Administrator Associate – Certifications (or equivalent) will be an added advantage
• Nutanix Certified Professional or equivalent will be an added advantage

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Responsibilities:

• Assist with administrative tasks and provide internal support as needed
• Handle quotation requests and address all inquiries
• Generate interest from potential clients through cold calling or other methods
• Provide weekly updates on the funnel report for all quotations sent out
• Monitor renewals for potential and existing projects, sending quotations 1-2 months before expiration to all resellers
• Coordinate project timeline

Job Requirements:

• Possess at least a tertiary qualification
• Have effective oral and written communication skills
• Possess good interpersonal skills to collaborate with all levels of staff
• Be meticulous, with attention to detail and follow-up
• Work well within a team environment
• Be proficient in MS Office applications
• Knowledge of network infrastructure is a valuable addition

Summary

In this role, you will be overseeing financial operations, budgeting, and financial planning for IT projects and initiatives to ensure IT expenditures are align with the organization's strategic goals and financial objectives. Collaborating closely with various stakeholders such as IT Solution Delivery, IT Infrastructure & Applications Operations, IT Financial Systems & Corp Apps, Project Management Office, and Head Office Governance teams.

To excel in this role, you need to be updated with industry trends and technological advancements to provide informed financial recommendations.

Main Responsibilities:

• Collaborate with IT functional teams to create and manage the IT budget, including forecasting expenses and identifying cost-saving opportunities
• Partner with IT functional teams in preparation of business case for proposed IT initiatives and projects focusing on IT value creations, outlining the financial benefits, insights and potential risk to facilitate decision-making and support IT strategy development
• Partner with Finance on IT asset management, including tracking and reporting on hardware and software assets, ensuring optimal utilization, and managing the list of IT assets
• Assess and provide financial risks feedback relating to IT projects, investments, and operational expenses to mitigate financial risks and ensure financial stability for IT spending across Asia Pacific
• Monitor IT expenses, identify areas of cost overruns, and proposing cost optimization strategies in partnership with IT functional heads while optimizing the effectiveness of IT services
• Harmonize within IT, Finance, Tax and Legal stakeholders on intercompany charging mechanisms, ensuring equitable cost allocation and compliance within the operating guidelines as defined
• Generate financial reports and dashboards related to IT expenditures, variances, and performance metrics accurately while providing transparency and accountability for IT spending towards IT management
• Propose and implement continuous improvement initiatives to increase the effectiveness and efficiency of the budgeting and financial reporting processes through process streamlining and automation where applicable
• Actively participate in the IT governance process to ensure IT investments are aligned with the organization's overall strategy and provide a strong return on investment
• Collaborate with procurement and IT teams to manage vendor relationships, negotiate contracts, and evaluate vendor proposals
• Establish financial governance frameworks for IT spending, including approval processes and financial controls to maintain fiscal discipline while adhering towards accounting standards, and regulatory requirements
• Establish Financial Modeling and Scenario Analysis to evaluate different scenarios and assess their potential impact across Asia Pacific
• Introduce financial training and guidance to IT staff and other non-financial stakeholders to enhance their understanding of IT finances and foster better financial management practices

We are looking for an excellent communicator, meticulous and analytical professional

Minimum Requirements:

• Bachelor's degree in Finance, Accounting, or related quantitative field. Other relevant professional certifications (e.g. ACCA, CPA, CFA) can be advantageous.
• At least 5 to 10 years of experience in a similar role as a Business Partner or Finance Manager for an IT department, preferably in a large organization
• Strong business acumen with deep understanding of business processes, operations, and strategic goals and experience with financial planning and analysis (FP&A) is essential
• Familiar with financial regulations, compliance requirements, and reporting standards across Asia Pacific
• Proficiency in financial software and tools, such as enterprise resource planning (SAP ERP) systems, financial planning software, and other applications
• Knowledge/experience in the Shipping/logistics industry will be advantageous

**This role is opened for local employment only

**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Responsibilities:

• Handle MDF and MPRF costing sheets when needed
• Cold calling or other means of generating interest from potential clients
• Assist on administrative tasks and other internal support when required
• Handle Quotation Request from the assigned list of Resellers and Support all Enquiries pertaining to this set of resellers
• Weekly update of Funnel Report on all quotation sent out to overseas account if any
• Monitor Renewals potential (both Product & TS) and send quotation 1-2 months ahead of the expiry date to all resellers
• Order Processing inclusive of overseas order
• Special Pricing Approval (SPA) request to vendor if required
• Export Permit Licensing Request to vendor for all government and government link project
• Order Tracking and Shipment Release
• Arrange/Coordinate for Delivery on Demo Equipment with store as well as resellers

JOB REQUIREMENTS

• Possess at least a tertiary qualification.
• Have effective communication skills both orally and written
• Possess good interpersonal skills to work well with all level of staff
• Be meticulous, attention to detail and follow-up
• Work well within a team environment
• Be proficient in MS Office applications

Roles & Responsibilities:

IT Support

• Provide technical supports to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.
• Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
• Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
• Handle and dealing with vendors for IT Procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
• Involve in IT project and any other tasks as per assigned.

Solution Support

• Solution/Application Perform installation, preventive/corrective maintenance, IT service, software, and solution application.
• Provide on-site service or remote support on software, solution application and information technology.
• Work with project team to deploy implementation of Hardware Equipment and Solutions Products.

Requirements:

• Possess at least a Diploma in IT/Computer Science.
• At least 2 years in relevant working experience in a large-scale enterprise environment providing desktop support to end users.
• Good communication and interpersonal skills. Fluent in English and Chinese to communication with Chinese Associates in Hong Kong & China Office.
• Experience in ITIL (Information Technology Infrastructure Library).
• Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.
• Resourceful, strong problem-solving and analytical skills.
• Willing to work in a fast paced, dynamic and team-oriented environment.

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

This role is responsible to shape, drive and manage the IT function and define the SEA Cluster IT strategy to drive long-term functional priorities, delivery framework for systems/ applications, integration and infrastructure deployment in line with overall regional business strategy and objectives, and Group guidelines and policies.

Overall this role will Act as a senior point of contact for stakeholders within their respective teams and lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support. It shall also help to establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy.

Responsibilities

Overall the responsibility will include :

• Act as a senior point of contact for stakeholders within their respective teams
• Lead the IT function for the cluster and oversee key areas of focus: technology in business pursuits, implementation of new business, continuous improvement, innovation deployment and first point of contact for support
• Establish and implement strategies that have long-term (5+ years) impact on business results in alignment with regional and global objectives and directly impacting the organization’s business strategy
• Lead, oversee and control highly strategic activities and initiatives across the region with significant impact on overall results and very high business risk potential
• Develop cluster IT strategy in alignment with the Regional & Global IT Strategy to meet the needs of business growth and profitability
• Direct effective and efficient delivery of all IT services and solutions within the cluster aligned with the overall business strategy and priorities
• Implement the Global IT Strategy and action programmes within the cluster, enabling cost effectiveness, service quality and business development in a highly competitive and changing marketplace.
• Network and develop strong business and IT relationships for the cluster and region, ensuring co-ordination, direction and interaction with counterparts to meet their needs and resolve issues
• Drive IT innovation across the cluster in support of customers and operational excellence
• Be the first point of escalation for IT related issues impacting cluster operations
• Steer performance, build relations and manage IT service providers based in the geography and other locations where services may be provided

Requirements

• Must have University degree in technology, business / vocational training in IT or business-related subject or equivalent experience
• Experience in Supply Chain/Logistics
• Able to assess risk from both technical and business viewpoint
• Strong Commercial Awareness Skills and excellent business acumen
• Able to negotiate and resolve conflicts - Influencing skils
• Excellent communication in verbal and written English (Tailored to all levels and audiences) - ability to conceptualise, visualise
• Ability to integrate the solution to domains/standards and best practices
• Demonstrable planning and estimating skills
• Project management hands on experience and expertise as well as ability to adopt a consulting style as appropriate
• Leadership ability - managing across cultures and country boundaries
• Ability to influence and educate senior business leads
• Experience with WMS and TMS products desired
• Proven ability to champion an idea and bring a group to consensus
• Proven record of developing self and others
• Proven ability to negotiate with customers to drive standards and show value of IT in pursuits

JOB RESPONSIBILITIES

• Design and implement IT solutions, including hardware, software, and networking components;
• Manage and troubleshoot the organization's IT infrastructure to ensure optimal performance and availability;
• Install, configure, and maintain servers, workstations, and network devices;
• Collaborate with various Departments to identify and address IT-related issues;
• Implement security measures to safeguard the organization's data and systems;
• Provide technical support to end-users, addressing hardware and software issues promptly;
• Monitor system performance and implement improvements to enhance efficiency;
• Stay informed about emerging technologies and recommend innovative solutions to meet organizational needs;
• Create and maintain documentation for IT processes, procedures, and configurations;
• On-call support outside of regular business hours.

JOB REQUIREMENTS

• Diploma in Computer Science, Information Technology, or a related field;
• Certifications in these preferred: CompTIA A+, Network+, or Security+, Microsoft Certified: Azure Administrator or MCSA/MCSE, Cisco Certified Network Associate (CCNA), ITIL Foundation;
• Proven experience as an IT Engineer or similar role;
• Proficient in networking, server administration, and system integration;
• Strong knowledge of hardware, software, and security best practices;
• Excellent problem-solving and troubleshooting skills;
• Ability to work independently and collaboratively in a team environment;
• Excellent communication and interpersonal skills.

Only shortlisted candidates will be notified.

KEY RESPONSIBILITIES:

• Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
• Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
• Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
• Leads activities pertaining to Audit exercises
• Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
• Assist SDM and TOM on Asset Inventory Management
• Assist SDM and TOM on Administrative Duties for Managed Services Team
• Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

JOB REQUIREMENTS:

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

• Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

YOUR ROLE

Corporate Audit (“CA”) is an independent organization designed to provide objective assurance and consulting activity which adds value, improves ST's operations at all levels, and evaluates and promotes compliance with ST’s SOPs and Policies.

Corporate Audit is a key component of ST’s governance framework and assists the Audit Committee of the Supervisory Board and the company’s certifying officers in their fiduciary duties.

ROLE

• A member of the Worldwide Corporate Audit team - Asia Pacific (APAC) region who reports to the Internal Audit Manager;
• Identifies and assesses risk areas in the operations and provides advice to assist management in the improvement of risk management practices and internal controls to foster and facilitate the achievement of the corporate objectives.

JOB RESPONSIBILITIES

• Conduct regular audit reviews for APAC, including China, Japan, Korea and India, based on the yearly audit plan and any ad-hoc request from Management. These activities include: 1. Audit planning and risk control matrix preparation;
  2. Fieldwork preparation and execution;
  3. Discussing preliminary findings / recommendations with the auditees;
  4. Drafting the audit report and discussing it with IA management as part of the validation process.
  
• Carry out SOX management testing activities in the APAC locations in scope;
• Conduct follow up procedures to ensure that the accepted recommendations are timely and adequately implemented by the Management;
• Contribute to the improvement and the development of best practices for the Corporate Audit function.

YOUR SKILLS & EXPERIENCES

• Bachelor in Accountancy or equivalent; CPA or CIA qualification required;
• 4 to 6 years of relevant audit experience, ideally combining 2 to 3 years in External audit (Big 4 preferred) and 2 to 3 years in the Internal Audit function of a MNC;
• Experience and ability to communicate effectively across all levels of the organization;
• Ability to build and foster strong relationships within the Corporate Audit team and the colleagues from other functions;
• Excellent report writing skills;
• Candidates with solid exposure/familiarity to the following are preferred: 1. Semiconductor or Hi-tech manufacturing industry with multi-sites operations;
  2. SECT 404 (SOX) testing;
  3. SAP (key modules such as FI, MM, etc)
• The ideal candidate is confident, able to work independently and take initiative when warranted, has strong analytical skills and an eye for details, is a team player and has a cooperative mindset.

Job Summary

We are seeking a skilled and experienced IT & Cybersecurity Professional to join our team in Singapore. The successful candidate will be responsible for managing and securing our organization's IT infrastructure, including networks, systems, and applications. This role involves ensuring the overall security and efficiency of our IT operations while protecting against cyber threats.

Key Responsibilities:

• IT Infrastructure Management: Assist in the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, and cloud services.
• Cybersecurity Operations: Assist in implementation and management of security measures to protect IT systems and data from cyber threats, including firewalls, intrusion detection systems, and antivirus solutions.
• Vulnerability Assessment & Penetration Testing: Perform regular vulnerability assessments using automated tools and manual techniques to evaluate the security posture of the organization. Conduct penetration testing on networks, systems, and applications to identify security weaknesses and vulnerabilities.
• Network Security: Ensure the security and integrity of the organization's network by monitoring traffic, identifying vulnerabilities, and implementing necessary updates and patches.
• Incident Response and Management: Understand the use of MDR, respond to security incidents, conduct investigations, and implement remediation measures to minimize impact and prevent future occurrences.
• User Access Management: Manage user access controls and permissions to ensure data confidentiality and compliance with security policies.
• Security Policy Development: Develop, implement, and enforce IT security policies, procedures, and guidelines to ensure compliance with industry standards and regulatory requirements.
• Compliance and Audits: Ensure compliance with relevant laws, regulations, and standards (e.g., PDPA, ISO 27001) and prepare for internal and external audits.
• System and Application Security: Perform regular security assessments of systems and applications, identifying and mitigating risks.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• Relevant certifications such as CEH, OSCP, or equivalent.
• Proven experience in IT and cybersecurity roles, with a good understanding of IT infrastructure, security principles, protocols, and technologies.
• Basic understanding of penetration testing methodologies and tools (e.g. Metasploit, Burp Suite, Nmap).
• Familiarity with common security vulnerabilities and attack vectors (e.g., OWASP Top Ten).
• Proficiency in security tools and technologies such as firewalls, IDS/IPS, SIEM, and endpoint protection.
• Knowledge of regulatory requirements and standards such as PDPA, ISO 27001, and NIST.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Knowledge of network protocols and services (e.g. TCP/IP, DNS, HTTP).
• Knowledge of scripting languages (e.g., Python, PowerShell).
• Experience with cloud platforms (e.g., AWS, Azure, GCP).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

BW Group is seeking an IT SOX Manager to join our SOX Team with the responsibility to design and implement IT SOX controls to ensure compliance with Sarbanes-Oxley ("SOX") regulations. Your primary focus will be on understanding end-to-end business processes and application data flows, and map them to existing IT General Controls ("ITGC"), IT application controls ("ITACs"), and business process controls, including identifying control gaps, documenting controls, testing operating effectiveness of controls and performing remediation of deficiencies identified.

Responsibilities:

• Leads the creation of a Risk Control Matrix to map controls to identified risks, ensure proper coverage and inventory of controls for each process, establish transparency and completeness of coverage with consideration on the controls frameworks such as COBIT, NIST, ISO 27000 and CIS
• Develops, directs and leads IT SOX compliance efforts, including review and tracking of IT controls design assessments, controls validation testing, and gap remediation according to Internal Audit concepts (Sarbanes-Oxley, COSO, and/or evaluations of systems of internal control) and SEC/PCAOB/SEC guidelines
• Maintains current understanding of IT audit/technology developments and emerging risks, and proactively identify IT risks and process improvement opportunities according to company-wide initiatives and changes
• Performs SOX testwork and advice to partners on policies and procedures, system implementations, regulatory and compliance requirements, application and infrastructure updates, cybersecurity, change management, asset management, business continuity and disaster recovery, and data privacy, etc.
• Collaborates with application owners to facilitate the onboarding process, providing guidance and support through the change management process to ensure proper alignment with SOX requirements, and oversees completion of required SOC 1/2 controls assessments, inventory of End User Computing (EUC) Tools and Models
• Assists with designing and deploying audit procedures and techniques for technical / IT areas such as segregation of duties and critical access, ERP configuration controls and other related areas
• Assists application owners in understanding the associated ITGC and ITAC controls for new applications being onboarded, and coordinate and conduct controls testing to assess the effectiveness and compliance of implemented controls
• Coordinates with Internal and External Auditors to support the SOX audits and reviews

• Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Internal Auditor (CIA), or equivalent.
• Minimum of 7+ years of professional working experience required in IT SOX compliance, IT audit, or a similar role ; 2-3 years of Big 4 experience strongly preferred
• Strong analytical and problem-solving skills, with experience in utilising tools like Visio to visually represent application flows and identify controls from applications within the SOX scope, with experience in data analytics (e.g. ACL) and data extraction methods such as using Excel Macros, Python, R language, etc.
• Strong project management skills, with the ability to manage multiple priorities and deliver results within defined timelines
• Demonstrates excellent communication and interpersonal skills to lead and collaborate effectively with cross-functional stakeholders at all levels to create and understand comprehensive process flows, control matrices and effective completion of control documentation to facilitate mapping of upstream and downstream processes
• A diligent and effective manager who leads by example, demonstrates strong personal credibility and integrity, and works effectively as an integral part of the SOX team to achieve challenging and dynamic objectives

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

Established in 2006, Easmed has grown over the years to be a leading medical device distributor specialising in bringing innovative products in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory and Critical Care in South-East Asia.

As part of Easmed’s philosophy to build value and trust to our Customers and Partners, in addition in collaborating with international medical device brands including Stryker, Lumenis, Cook Medical and Resmed, we have also established our very own Easmed Academy, a training arm of the business, to raise the educational value to our customers and partners.

As part of our expansion plan to continue to push our boundaries to transform healthcare through medical education and delivering our promise to create a better life for all and hence raising the standards of medical care, our team is seeking to recruit an Data analyst / IT Support Executive.

Reporting to the Senior Regional Operations & Technical Service Manager, you will represent the company to support IT needs. You will be the first point of contact for employees who experience technical issues with computer hardware, software, networking or other devices.

Specifically, you will

• provide technical support & advice to employees and customers
• install, configure and maintain computer hardware, software and systems
• troubleshoot and solve technical issues relating to computers/phones/tablets
• maintain software licenses and the in-house server
• manage email accounts – including set up for new users
• manage purchase of new assets, the return of assets and the inventory for each repair
• manage and maintain network security & equipment safety
• assist IT projects and deployments
• train and guide employees on the use of technology
• evaluate, configure & implement new technology for company
• keep up-to-date with new technologies and industry developments

You should possess at least a Diploma preferably IT-related and/or have 1 to 2 years of relevant working experience.

To succeed in this role, you should possess the competency for efficient & quality to ensure IT team’s contribution is valuable. As you will be required to work with various divisions, you must possess strong collaboration skills.

We regret to inform that only shortlisted candidates will be contacted.

IT Officer

About the role

Reporting to the IT Assistant Manager, the successful candidate will be responsible for the day-to-day IT operations which will require you to support administration staff, teachers, and students.

You will be responsible for asset tracking, tech refresh, software, hardware, and application support.

You will be responsible in ensuring that all IT policies set by your reporting manager and regional office are strictly adhere to. You will be responsible in liaising with external vendors with regards to equipment that requires repair and servicing.

You are also required to support events that requires IT support and be responsible in ensuring that all AV & media equipment are well taken care off.

To assist the IT Department leads and the IT department in daily operational support. To act as liaison with teachers and key stakeholders to support daily IT helpdesk requests.

You are also expected to perform other Ad-Hoc duties assigned to you by your reporting manager which may require you to report or stay beyond your normal working hours.

Education and Experience:

• Diploma / Degree in Information Technology or its equivalent. Certification in ITIL and CompTIA+ would be advantageous.

• At least 2 years of relevant working experience in helpdesk or onsite support with strong support skillset.

• Excellent communication skills

• Basic knowledge of Windows, OSX, iOS, hardware, software, server and networking. Experience in Office 365 and Active Directory would be an advantage.

• Excellent people skills

• Ability to work under pressure and well with others and in a team environment

• Fast learner in a fast-paced environment

• Ability to retain new skills

• Experience working with different cultures

• Fresh graduates will be considered

Essential Duties

This position includes, but is not limited to, the following essential functions:

Desktop Support

Responsibilities:

· Level 1 Help Desk duties-responsibilities will increase with training

· Assist in troubleshooting, such as, but not limited to:

· Password resets

· Printer configurations, ordering and changing of toners

· Desktop, laptop, Mac and other user device support

· Break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair (projectors & smartboards).

· Assist in coordinating software/hardware requests in coordination with managers requirements.

· Assist in Desktop/Laptop imaging, computer/mobile setup and distribution.

· Devices supported under Desktop Support Scope include, but not limited to:

· Desktop/Laptop/Smart Phone

· iMac/Macbook/iPad

· Projector/Smartboard

· Audio Mixer/AV equipment

· Analogue CCTV/IP Camera

· VoIP Phone

· Participates in technological research by studying organization goals, strategies, and new technological resources for improvements.

· Assist in identifying the need for system and network upgrades, as well as configurations and storage updates.

· Assist in ensuring hardware/software security within the workplace.

· Assist in setting up and supporting AV equipment as and when necessary.

· Ensuring that all IT asset and inventory are tracked and up to date.

· Create and update technical documentation of operating procedures as needed

Audio/Video Support

• Supports Hall / Outdoor A/V requirements for assembly and events.

• Assists the Music Department with their technology and audio/video equipment.

Asset & Vendor Management

• Promotes responsible usage and care of company equipment.

Ad-Hoc Duties

• User relocation

• VOIP phone deployment & troubleshooting

• Media Wall related issues

• Change of printer toner, remove paper jam, increase printer credit

• Printer report extraction

• Vendor escort and assembly stand-by duties

About you

Able to adapt quickly to our fast-paced international environment. Seeking out and implementing new ideas and innovative methods to raise the school’s level of achievement and the ability to communicate clearly with all stakeholders is essential.

Keen to collaborate and share your specialist expertise, you will be a fitting ambassador for the school. You will communicate with confidence across diverse audiences and situations, using your expertise to build strong relationships with colleagues.

All staff are required to manage effective personal development as part of the Company’s commitment to invest in staff as the key resource in the organization.

All Staff must ensure that they meet their statutory responsibilities with regards to Health and Safety, Equal Opportunities and other relevant legislation, and should conform to professional and ethical requirements

Safeguarding

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our students irrespective of race, ability, religion, gender, or culture.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. The school will support candidate to obtain this.

Job Responsibilities:

• Responsible for day to day operations and administration on network & security infrastructure.
• Perform installation, configuration and maintenance of network equipment and network operating System.
• Responsible for network design and security, particularly trouble shooting and/or debugging network related problems.
• IT Network consulting and implementation for new projects.
• Develop and documents systems standards for computer and network device.
• Familiar with Microsoft Azure, Microsoft Office 365, Fortigate Firewall, Cisco Firewall, Wifi Setup, LAN, WAN, Domain, Exchange Server, VMware and Hyper-V.
• Maintain high level of customer satisfaction.

Job Requirements:

• Diploma or Bachelor’s Degree in Information Technology or Computer Science.
• Related experience of IT Network and System Administrator.
• Fresh Graduates are welcome.
• Good analytical and problem solving skills.
• Able to work in fast pace environment and deliver quality work.
• Proficiency in English is essential.

Responsibilities:

• Administer and support Linux and Windows laptops for company employees.
• Set up and manage Active Directory & VPN for hybrid environments.
• Implement and manage mobile device management (MDM) solutions for remote employees.
• Design and maintain the office network for 100+ users.
• Develop and enforce security policies and procedures to protect all IT infrastructure.
• Monitor and respond to security incidents and alerts.
• Ensure compliance with industry standards and regulations.
• Collaborate with other departments to ensure IT systems support company goals.
• Procure laptops and other IT equipment, ensuring cost-effective and timely acquisitions.
• Manage ISO 27001 compliance, including implementing and maintaining an Information Security Management System (ISMS), conducting risk assessments, managing risk treatment plans, and overseeing internal and external audit processes.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT systems administration, with a strong focus on security.
• Proficient in managing both Linux and Windows operating systems.
• Experience with setting up and managing Active Directory like Azure AD in hybrid environments.
• Experience with setting up and managing VPNs integrated with AD like Cisco Anyconnect
• Familiarity with mobile device management (MDM) solutions.
• Strong understanding of network infrastructure and protocols.
• Knowledge of security best practices and compliance requirements.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge and experience in running an ISO 27001 compliant IT environment.

Overview:

We are seeking a dedicated Executive to join our client team in the Healthcare Systems department. The successful candidate will play a crucial role in implementing and optimizing healthcare systems, streamlining workflows, and enhancing care delivery. This position involves active collaboration with various stakeholders and cross-functional teams to ensure the successful achievement of project objectives, adherence to timelines, and high-quality deliverables.

Key Responsibilities:

• Project Management:Assist in monitoring project progress, providing regular updates, and preparing status reports.
  Coordinate with stakeholders to follow up on action items and ensure timely completion.
  Document project activities, decisions, and outcomes for accurate record-keeping.
  Prepare detailed project reports, highlighting progress, milestones achieved, and lessons learned.
  
• Change Request Management:Facilitate communication between the build team and requestors regarding Change Requests (CRs).
  Track and ensure timely implementation of CRs, addressing any issues that arise.
  
• Departmental Support:Undertake additional department-specific tasks or responsibilities as needed to support overall operations.
  Provide support in optimizing and harmonizing workflows and system designs to enhance care delivery.
  

Requirements:

• Bachelor degree in any related discipline
• No experience required as training is provided
• Minimum of 2 years of experience in a related role, demonstrating strong organizational and planning skills preferred
• Experience in the healthcare sector and a good understanding of healthcare systems.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Ability to work independently and as part of a team to meet project goals.

For candidates with more working experience, they may be considered for more senior position

If you are passionate about enhancing healthcare delivery through efficient system implementation and optimization, we would love to hear from you, please send in your resume in Microsoft Word format by clicking “Apply"

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Main responsibilities

• Liaise and collaborate with stakeholders (IT teams and business users) to analyze information needs and functional requirements and deliver the following artifacts: detailed functional specifications, use cases, test strategy and test cases (including entry and exit criteria)
• Prepare, maintain and communicate the above mentioned functional documentation
• Analyze and transform business requirements into solutions with the help of Development teams.
• Plan, prepare and execute the testing strategy and tests (SIT) of the overall developed solutions
• Deliver fully tested products on-time, up to production deployment.
• Follow up and support User Acceptance Tests (UAT)
• Support the project planning, schedules and milestones in coordination with project teams
• Report status to project stakeholders
• Report and escalate key risks, and issues
• Prepare and maintain the application user guide
• Provide L2/L3 support on production incidents

Qualifications and Profile

This position requires relevant experiences as an IT Business Analyst supporting the development of enterprise wide complex information systems within major organizations, ideally in a banking environment. The level of detail of the knowledge will be assessed considering the seniority of the candidate.

Mandatory

• Hands-on experience of coordination between the IT business lines and IT team (various locations) and as primary functional support for development teams
• Knowledge in project cycle methodologies and management
• Knowledge in software development life cycle and software testing life cycle
• Good experience in managing small to medium-sized projects (iterative or agile).
• Strong ability to interpret business needs and translate them into requirements
• Experience in writing test documents and performing functional tests
• Ability to anticipate risks
• Identify and determine enhancements to improve business processes and to mitigate/reduce risks
• Strong experience in working with Microsoft Office tools (including MS Project).
• Proficient in SQL database queries
• Ability to prepare dataset for analysis and validation purposes

Nice to Have

• Knowledge of performance testing and associated tools

Other Professional Skills and Mind-set

• Strong analytical and problem solving skills
• Proactive style of working
• Strong communication (written, and verbal) and organizational skills
• Ability to multi-task and work independently with minimal supervision
• Team player mindset
• Understanding and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599