Beecroft Animal Specialist & Emergency Hospital has an attractive opportunity for enthusiastic veterinarians with experience in ECC to join their friendly team in a 10,000 sqft state-of-the-art small animal and exotics veterinary hospital. The hospital is fully equiped with CT, Endoscopy, Fluoroscopy,ultrasound, 2 x-ray rooms, 3 surgical suites, and a 1.5 T MRI (coming in early 2022). It is 100% specialist owned and operated and offers an impressive chance to work alongside specialists as well as experienced veterinarians and nurses in a happy, positive, team nurturing environment.

You would be working as part of an experienced team, which will give you an exciting opportunity to fully utilise and develop your skills and gain extensive knowledge of specialist in-patient care.

For the successful applicant, we offer a highly attractive package, genuine career progression opportunities as well as company benefits. There are roles rotating on day/night shifts, as well as permenant night roles available.

Requirements:

Minimum 2 years’ experience

Excellent communication skills

Certificate holder in ECC would be an asset

Endoscopy/gastroscopy skills are advantageous

Veterinary degree must be recognised by the AVA in Singapore

Some of the job perks include:

Medical and dental coverage

CPD allowance

On-the-job training/CPD lectures

Job Description

• Support Singapore sales team and distributors in ASEAN & South Asia region for all HPLC related sales and product lines.
• Conduct regular sales training and educate sales staff so that they are knowledgeable about products, markets and applications.
• Expand HPLC sales in ASEAN & South Asia market by studying the market potential and scope of expansion in each region.
• Strategize and plan promotional activities with the sales team.
• Participate in various technological seminars, conferences and present Shimadzu HPLC solutions and advanced applications.

Educational Qualifications

• Master or Bachelor's degree in Chemistry, Analytical Chemistry, Biological Science or related equivalent qualifications.
• Proficiency in Excel for reporting would be an advantage.

Other Requirements

• At least 3-5 years of working experience and practical hands-on laboratory experience on HPLC in any field is essential.
• Have a comprehensive understanding of the HPLC technologies and applications, a good understanding of the HPLC business and how to strengthen Shimadzu's position in the market.
• Good understanding of HPLC workflows, customer needs and challenges in the target and emerging markets
• Fluent in English and excellent communication skills are required to communicate with customers, partners and internal team members.
• Strong customer-oriented and sales-oriented attitude is essential.
• Must be willing to travel extensively in ASEAN & South Asia, including India.

We regret that only shortlisted applicants will be contacted.

Responsibilities:

• Assist with administrative tasks and provide internal support as needed
• Handle quotation requests and address all inquiries
• Generate interest from potential clients through cold calling or other methods
• Provide weekly updates on the funnel report for all quotations sent out
• Monitor renewals for potential and existing projects, sending quotations 1-2 months before expiration to all resellers
• Coordinate project timeline

Job Requirements:

• Possess at least a tertiary qualification
• Have effective oral and written communication skills
• Possess good interpersonal skills to collaborate with all levels of staff
• Be meticulous, with attention to detail and follow-up
• Work well within a team environment
• Be proficient in MS Office applications
• Knowledge of network infrastructure is a valuable addition

Purpose of the Job

Job Description Summary

· This role sits in the Digital Marketing team and would be reporting to the Head of Strategy and Creatives of the SEAO region

· The job scope includes developing multi-channel strategy and execution across CRM (Paid & Owned) to drive business KPIs for the Samsung smartphone and consumer electronics category.

Roles & Responsibilities

· Strategic Planning (20%)

o Owns regionalization of our digital marketing strategy for owned and paid channels for the SEAO region, to drive customer acquisition, profitable growth and most importantly, customer retention.

o Define regional 1P Audience Strategy to drive acquisition and retention

o Lead agency partners towards the development of comms strategy and approach and creative toolkits.

o Collaborate and project manage with cross-functional teams to ensure cohesive integration of marketing efforts with business objectives and sales programmes.

o Study campaign reports, forecasting metrics, and industry trends to measure the impact and efficiency of our marketing and advertising efforts

o Own, articulate and develop presentations/management reporting of business growth opportunities, strategic focus, market performance and action plans

o Identify and develop and pilot new marketing initiatives against business opportunity/gap

· CRM (50%)

o Serve as regional PIC and subject matter expert for CRM across 8 markets

o Responsible for the development of marketing briefs, creative monthly calendar, creative development/review and content publishing.

o Perform in-depth target audience research and execute data-driven customer segmentation to ensure our crm programs are customized according to each audience segment

o Drive action plans by leading and partnering with markets to meet performance targets via min. bi-monthly calls

o Define clear key performance indicators (KPIs) and key performance drivers (KPDs) across paid/owned/earned channels to deliver the business results

o Partner HQ to formulate and execute plans across our markets focused on global project launches and initiatives

o Test, learn, scale via regional led projects and develop best practices for the region

o Identify opportunities to iterate on the customer experience.

o Monitor competitor activities within the region to inform defensive and offensive strategies.

· Execution and Management (30%)

o Manage project stakeholders and internal cross functional teams to meet milestones, deadlines and scheduling for multiple projects in parallel, updating stakeholders with progress and decisions.

o Partner, review, brief and manage our key agencies to ensure productivity and efficiencies to deliver quality outputs

o Leverage analytics tools to monitor key performance metrics to inform decision-making.

o Mine existing data to determine quick win opportunities.

o Support team budgeting, administrative and reporting needs for the business

Skills Required

· Independent and Strategic Thinking: Self driven, highly responsible with ability to develop and execute strategic marketing plans aligned with business objectives, drawing insights from top industry players to drive digital marketing strategies.

· Campaign Development: Experience in developing integrated marketing campaigns across various channels and platforms, ensuring alignment with brand objectives and audience preferences.

· Audience Segmentation Expertise: Familiarity with audience segmentation and a passion for understanding consumer insights, translating them into actionable business ideas to drive campaign effectiveness.

· Performance Analysis: Strong analytical skills to monitor campaign performance, derive actionable insights, and optimize strategies for maximum impact, utilizing advanced analytics tools and methodologies.

· Communication: Excellent communication and presentation skills to articulate complex ideas, gain stakeholder buy-in, and effectively convey marketing strategies and campaign outcomes.

· Collaboration: Ability to collaborate effectively with cross-functional teams and external partners to achieve shared goals, fostering a culture of teamwork and alignment in executing digital marketing strategies.

· Adaptability: Flexibility to adapt to changing market dynamics, consumer behaviors, and business priorities, adjusting digital marketing strategies accordingly to drive success.

· Problem-solving: Strong problem-solving skills to address challenges, identify opportunities for improvement, and drive continuous optimization of digital marketing initiatives.

· Creativity: Innovative thinking to develop creative and impactful marketing strategies and campaigns, inspired by emerging trends and innovative approaches in the digital marketing landscape.

Qualification & Other Requirements

· A Bachelor's degree is required; an MBA or Master’s degree is a plus.

· A minimum of 5-8 years of work-experience exclusively in digital marketing for a Tech/ Electronics/ CPG Marketer / Finance

Ability to travel regionally (~25%) and at short notice

We are recruiting a Senior Clinical Sales Specialist who preferably has experience in clinical support and/or sales of medical devices in the operative theatre, to be our primary representative for our surgical devices portfolio.

You must be a customer and product centric person who enjoys learning new things and thrives in a dynamic environment. Strong interpersonal skills will be needed to build effective relationships with customers as effective management of customer service and support is essential to the role.

Responsibilities:

• Develop and implement strategic sales plans to achieve sales targets and expand market share.
• Build and maintain strong relationships with surgeons, nurses, and other healthcare professionals.
• Manage technical inquiries and provide timely updates or resolutions on quality or technical issues (pre- and post-sales)
• Perform in-service, product demonstrations, product presentations and evaluations with health care professionals
• Communicate expeditiously any product or supply issues to Quality Assurance team as well as manufacturer
• Assist in marketing activities and keep abreast with new products and technology trends (product R&D)
• Educate internal and external personnel on subject matter and products
• Achieve annual sales target set by the sales manager
• Assist in inventory control and management of stock consignment to customers

Pre-requisites:

• Degree/Diploma in Nursing, Physiotherapy, Medical Technology, Science, Engineering, Life Sciences or related field
• More than 3 years of dedicated sales and support experience in surgical cases within an operating theatre environment
• Quick learner, team player and ability to work independently
• Mature and able to handle stress during case support in the operating theatres
• Takes pride in self and work, result-oriented and meticulous
• Good communication skills with a vibrant and cheerful personality

IT Support Technician

Responsibilities
• Provide desktop hardware and software support to teachers, staff, and students
• Perform front-end problem diagnosis and troubleshooting
• Service Apple computers and replace faulty parts
• Manage Mac-based applications, network connectivity, network printers, etc.
• Provide some basic IT training services to teachers
• Be able to work on ad-hoc duties as assigned, may be required to stay back when necessary
• At least polytechnic graduate with IT support working experience
• Good skills and knowledge of network technology such as Ethernet and TCP/IP protocol
• Mac-based working experience, Apple-certified technician is an advantage
• Excellent interpersonal and communication skills

Summary

In this role, you will be overseeing financial operations, budgeting, and financial planning for IT projects and initiatives to ensure IT expenditures are align with the organization's strategic goals and financial objectives. Collaborating closely with various stakeholders such as IT Solution Delivery, IT Infrastructure & Applications Operations, IT Financial Systems & Corp Apps, Project Management Office, and Head Office Governance teams.

To excel in this role, you need to be updated with industry trends and technological advancements to provide informed financial recommendations.

Main Responsibilities:

• Collaborate with IT functional teams to create and manage the IT budget, including forecasting expenses and identifying cost-saving opportunities
• Partner with IT functional teams in preparation of business case for proposed IT initiatives and projects focusing on IT value creations, outlining the financial benefits, insights and potential risk to facilitate decision-making and support IT strategy development
• Partner with Finance on IT asset management, including tracking and reporting on hardware and software assets, ensuring optimal utilization, and managing the list of IT assets
• Assess and provide financial risks feedback relating to IT projects, investments, and operational expenses to mitigate financial risks and ensure financial stability for IT spending across Asia Pacific
• Monitor IT expenses, identify areas of cost overruns, and proposing cost optimization strategies in partnership with IT functional heads while optimizing the effectiveness of IT services
• Harmonize within IT, Finance, Tax and Legal stakeholders on intercompany charging mechanisms, ensuring equitable cost allocation and compliance within the operating guidelines as defined
• Generate financial reports and dashboards related to IT expenditures, variances, and performance metrics accurately while providing transparency and accountability for IT spending towards IT management
• Propose and implement continuous improvement initiatives to increase the effectiveness and efficiency of the budgeting and financial reporting processes through process streamlining and automation where applicable
• Actively participate in the IT governance process to ensure IT investments are aligned with the organization's overall strategy and provide a strong return on investment
• Collaborate with procurement and IT teams to manage vendor relationships, negotiate contracts, and evaluate vendor proposals
• Establish financial governance frameworks for IT spending, including approval processes and financial controls to maintain fiscal discipline while adhering towards accounting standards, and regulatory requirements
• Establish Financial Modeling and Scenario Analysis to evaluate different scenarios and assess their potential impact across Asia Pacific
• Introduce financial training and guidance to IT staff and other non-financial stakeholders to enhance their understanding of IT finances and foster better financial management practices

We are looking for an excellent communicator, meticulous and analytical professional

Minimum Requirements:

• Bachelor's degree in Finance, Accounting, or related quantitative field. Other relevant professional certifications (e.g. ACCA, CPA, CFA) can be advantageous.
• At least 5 to 10 years of experience in a similar role as a Business Partner or Finance Manager for an IT department, preferably in a large organization
• Strong business acumen with deep understanding of business processes, operations, and strategic goals and experience with financial planning and analysis (FP&A) is essential
• Familiar with financial regulations, compliance requirements, and reporting standards across Asia Pacific
• Proficiency in financial software and tools, such as enterprise resource planning (SAP ERP) systems, financial planning software, and other applications
• Knowledge/experience in the Shipping/logistics industry will be advantageous

**This role is opened for local employment only

**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;

(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Responsibilities:

• Handle MDF and MPRF costing sheets when needed
• Cold calling or other means of generating interest from potential clients
• Assist on administrative tasks and other internal support when required
• Handle Quotation Request from the assigned list of Resellers and Support all Enquiries pertaining to this set of resellers
• Weekly update of Funnel Report on all quotation sent out to overseas account if any
• Monitor Renewals potential (both Product & TS) and send quotation 1-2 months ahead of the expiry date to all resellers
• Order Processing inclusive of overseas order
• Special Pricing Approval (SPA) request to vendor if required
• Export Permit Licensing Request to vendor for all government and government link project
• Order Tracking and Shipment Release
• Arrange/Coordinate for Delivery on Demo Equipment with store as well as resellers

JOB REQUIREMENTS

• Possess at least a tertiary qualification.
• Have effective communication skills both orally and written
• Possess good interpersonal skills to work well with all level of staff
• Be meticulous, attention to detail and follow-up
• Work well within a team environment
• Be proficient in MS Office applications

About Metta Welfare Association

Metta Welfare Association (Metta) was founded in 1992 by Venerable Chao Khun Fa Zhao BBM, who also serves as the President of the Golden Pagoda Buddhist Temple and the Buddha Tooth Relic Temple and Museum. Officially registered as a society in 1994, Metta is proudly endorsed by the Ministry of Social and Family Development (MSF), the Ministry of Health (MOH), and the Ministry of Education (MOE).

We are also active members of the National Council of Social Service (NCSS), the Singapore Hospice Council, and the Singapore Disability Sports Council. Our commitment to excellence was recognized with the Singapore Quality Class (SQC) with People certification in October 2018 and the Charity Transparency Award (CTA) in 2019, which celebrates charities with exemplary disclosure practices.

Job Title: IT Executive

Why Join Us?

At Metta, we are dedicated to fostering a supportive and inclusive environment where our employees can thrive and make a meaningful impact. Joining our team means being part of a forward-thinking organization that values transparency, innovation, and continuous improvement.

Key Responsibilities:

• IT Infrastructure Management: Oversee and maintain the organization's IT infrastructure, including network connectivity, hardware, software, and related systems, ensuring all systems are secure and operational.
• Issue Resolution: Respond promptly to IT-related issues and requests, providing effective solutions to ensure minimal disruption to operations.
• Inventory and Documentation: Maintain accurate records of IT hardware, software, inventory, services, and IT-related contracts and documentation.
• Innovation and Development: Research and develop new systems and technology solutions to enhance operational efficiency and effectiveness.
• Security Best Practices: Establish and enforce best practices for IT security, including vulnerability assessments and user training.
• Project Coordination: Coordinate and/or lead ad hoc projects as requested by the Reporting Officer.
• IT Administration: Manage IT documentation, records, and policies to ensure compliance and operational consistency.

Qualifications:

• Educational Background: Minimum Diploma in Information/Computer Technology or related disciplines.
• Technical Proficiency: Strong knowledge of Microsoft technologies, including but not limited to Windows Operating System and Microsoft 365 (Outlook, SharePoint, OneDrive). Experience with other mainstream software systems (e.g., iOS, Mac OS X, Android) is advantageous.
• Collaborative Skills: Ability to work collaboratively across groups and levels, effectively communicating with both technical and non-technical individuals.
• Adaptability: Demonstrated ability to continuously learn and adapt to new technologies.
• Flexibility: Willingness to perform duties after hours when necessary.
• Language Skills: Proficiency in English and the respective mother tongue.

Why Metta?

• Be part of an organization recognized for excellence and transparency.
• Work in a supportive and inclusive environment.
• Opportunities for continuous learning and professional development.
• Make a real impact in the community through your work.

Join Metta Welfare Association and help us continue our mission of empowering individuals and enhancing the quality of life for those in need.

Roles & Responsibilities:

IT Support

• Provide technical supports to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.
• Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
• Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.
• Provide timely response as per predefined SLAs and KPIs.
• To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
• Handle and dealing with vendors for IT Procurement.
• Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
• Involve in IT project and any other tasks as per assigned.

Solution Support

• Solution/Application Perform installation, preventive/corrective maintenance, IT service, software, and solution application.
• Provide on-site service or remote support on software, solution application and information technology.
• Work with project team to deploy implementation of Hardware Equipment and Solutions Products.

Requirements:

• Possess at least a Diploma in IT/Computer Science.
• At least 2 years in relevant working experience in a large-scale enterprise environment providing desktop support to end users.
• Good communication and interpersonal skills. Fluent in English and Chinese to communication with Chinese Associates in Hong Kong & China Office.
• Experience in ITIL (Information Technology Infrastructure Library).
• Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.
• Resourceful, strong problem-solving and analytical skills.
• Willing to work in a fast paced, dynamic and team-oriented environment.

Position Summary

The Senior Customer Service Specialist is responsible for providing excellent customer service experience. This role will have frequent interactions and close collaborations with internal stakeholders such as Account team and the Operational teams.

Key Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12months rolling forecast back to customer
• Work with internal teams and customer on the customer order planning and execution by

I. Providing visibility for incoming wafers.

II. Providing instruction to execute orders and coordinate the priorities of orders.

III. Providing WIP status, ship-out plan and finished good information to customers.

IV. Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirement.

• Maintain pricing and sales order creation for billing and shipment.
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
• Co-ordinate any customer returned materials and work with the relevant department on material disposition.
• Attend to customer enquiries and complaints.
• Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
• Host Customer Visits and Quarterly Business Review meetings
• Perform any other tasks relevant to support Customer’s requirements.
• Perform any other duties assigned by Supervisor or Manager from time to time.

Requirement

• Degree in Engineering, Business Administration, Marketing Management or similar discipline.
• At least 3 years of work experience in semiconductor industry or OSAT.
• Able to bridge between and coordinate with customer and internal engineering, logistics, sales & planning team.
• Possess strong analyzing, problem solving, communication and interpersonal skills.
• Ability to work under pressure in a very dynamic environment.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Responsible for end-to-end treasury processing support for trade confirmations, settlements, and trade reconciliations.
• Manage, investigate, and resolve failed trades, payment disputes, trade discrepancies.
• Ensure timely and accurate monitoring of incoming and outgoing of funds.
• Monitor daily liquidity and nostro position and provide reports to stakeholders.
• Good knowledge and experienced in using different types of SWIFT messages in both MT and MX format.
• Proficient with DTCC report submission. Knowledge of DTCC re-write project is an added advantage.
• Maintenance of static data in core-banking system.
• Ensure all trades booked are in adherence to the Bank’s risk and compliance policies as well as all regulatory requirements. Any deviation is to be escalated timely.
• Participate in system enhancement projects and UAT testing.
• Work with relevant stakeholders on delivery of business performance and ensure adherence to service level and quality standards in end-to-end delivery of services.
• Provide cross-function coverage for Cash Operations, including client remittance and cash investigations.

Requirements

• Bachelor’s degree in Business/Finance or equivalent.
• Minimum 3 years of prior work experience in similar function in banking industry.
• Prior experience working in a bank’s Treasury Operations or relevant back-office functions.
• Good communication skills with ability to multi-task, detail oriented and effective time management skill.
• An efficient team player working in a lean team setup while being able to take individual responsibility for the tasks assigned.
• Ability to work under pressure with tight deadlines.
• Technological orientation with proficiency in MS Excel VBA is an added advantage.
• Fresh graduates are welcome to apply.

Job scope

- Photograph and edit images of shoes, bags, and luggage

- Designing the promotional poster (added advantage if knowledge of Canva/Adobe Illustrator/Adobe Photoshop)

- Manage day-to-day e-commerce platform administration and fulfillment.

- Pack products ordered through the e-commerce platform.

- Dispatch orders accurately to the logistics partner.

- To create, manage and upload product listings for Shopee, Lazada, Qoo10, Shopify, and Tiktok.

- Assist in live-stream selling sessions on Facebook, Shopee, Lazada and TikTok.

Requirement

- Malaysian, PR, Singaporean

- Minimum Diploma in related field.

- Fresh entry / Minimum 1-2 years related experience.

- Well verse in English and Mandarin.

- Basic skill in Photography

- Basic skill in Adobe Illustrator / Photoshop

Kindly email/Whatsapp your latest resume to us : [email protected] / 9679 8083

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job scope

- Photograph and edit images of shoes, bags, and luggage

- Designing the promotional poster (added advantage if knowledge of Canva/Adobe Illustrator/Adobe Photoshop)

- Manage day-to-day e-commerce platform administration and fulfillment.

- Pack products ordered through the e-commerce platform.

- Dispatch orders accurately to the logistics partner.

- To create, manage and upload product listings for Shopee, Lazada, Qoo10, Shopify, and Tiktok.

- Assist in live-stream selling sessions on Facebook, Shopee, Lazada and TikTok.

Requirement

- Malaysian, PR, Singaporean

- Minimum Diploma in related field.

- Fresh entry / Minimum 1-2 years related experience.

- Well verse in English and Mandarin.

- Basic skill in Photography

- Basic skill in Adobe Illustrator / Photoshop

Kindly email/Whatsapp your latest resume to us : [email protected] / 9679 8083

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

KEY RESPONSIBILITIES:

• Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
• Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
• Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
• Leads activities pertaining to Audit exercises
• Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
• Assist SDM and TOM on Asset Inventory Management
• Assist SDM and TOM on Administrative Duties for Managed Services Team
• Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

JOB REQUIREMENTS:

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

• Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

WPH Digital is looking for individuals with a passion for solving real-world problems with technology. You will be the first face of WPH Digital to our customers, drive business opportunities in the information technology environment.

• Design, build, implement, and integrate Microsoft Dynamics 365/CRM solutions with other systems
• Configure workflows, dashboards, forms, views and build standard or custom reports
• Design and build web applications, web API, console applications, window services to integrate with D365CS
• Have proper documentation for source codes, technical specification, and unit test result
• Provide support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations
• Support incident investigation fix and documentation for issue resolution. Develops and suggests alternative approaches to resolving problems

Qualifications & Skills

• Minimum Degree in Technology, Computer Science, or any relevant discipline preferred
• Minimum 2 years of experience in solutioning, delivery or support of Microsoft Dynamics 365 Customer Engagement/Dynamics CRM or equivalent CRM/ERP business applications for medium-large enterprises
• Experience across functional/technical aspects of Dynamics 365 online and on-premise version is advantageous.
• At least 2 years of experience in .NET, JavaScript, HTML 5, CSS and other web base technology and tools
• Experienced and proficient in one or more of the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD, etc is a plus.
• Strong analytical, interpersonal and collaboration skills.
• Good written and communication skills.

Responsibilities

• Implement, maintain and improve company’s QMS effectively based on ISO 9001, ISO 22716, Good Manufacturing Practice (GMP), Good Distribution Practice (GDP) and relevant Halal guidelines effectively.
• Contribute for and coordinate change management, risk management, continuous improvement and quality objectives monitoring with relevant functions.
• Prepare for and coordinate Management Review meeting.
• Conduct quality induction/quality-related training sessions for team members and other relevant parties when required.
• Ensure and maintain proper quality system document control including procedure review and improvement based on document system.
• Organise and conduct quality internal and external audits based on audit schedule and required ISO 19011 guidelines.
• Reporting of audit results and the proposed changes to QMS-related procedures when necessary.
• Evaluate the impact of quality deviations on operations and the need for corrective and preventive actions (CAPA).
• Utilise customer feedback, conduct customer satisfaction monitoring and report customer satisfaction results based on customer satisfaction system.
• Coordinate with QC for the investigation of product feedbacks from different regions, analyse quality problems and recommend problem resolution.
• Work with relevant functions to provide evaluation for the selection and ongoing performance of external providers; monitor and ensure required improvement of external providers based on external provider quality management (EPQM).

Requirements

• Bachelor’s degree in Science or Engineering (preferably in Quality Management, Cosmetic Science, Chemistry, Pharmacy, or relevant engineering).
• Preferably 2 years of working experience in quality-related functions. Fresh graduates are welcome to apply too.
• Good knowledge of tools, concepts and methodologies of QA.
• Experience in quality auditing, implementation of CAPA and quality improvement projects preferred.
• Experience in a GMP environment or knowledge of GMP and/or ISO 9001 a plus.
• Certifications such as Quality Auditor/Quality Engineer will be an advantage.
• Stringent compliance to procedures, guidelines, standards and regulations.
• Strong computer skills including Microsoft Office, QA applications and databases.
• Self-starter, good at working well independently with initiatives.
• Meticulous and detail-oriented.
• Good analytical and problem-solving skills.
• Effective planning, coordination, interpersonal and negotiation skills.
• Time management skills (scheduling, prioritising) to meet deadlines.

Responsibilities:

• Process monthly payroll for employees accurately and in a timely manner using payroll software (i.e. Whyze).
• Review and verify timekeeping records for accuracy and completeness, and resolve any discrepancies as needed.
• Calculate and process payroll deductions, including taxes withholdings, benefits and other relevant incentives.
• Reconcile payroll data and prepare relevant reports for management as needed.
• Respond to employee inquiries regarding payroll issues and tax withholdings in a professional and timely manner.
• Assist with payroll-related audits and investigations as necessary.
• Collaborate with HR and Finance teams to ensure accurate employee data and seamless payroll processing.

Prerequisites:

• Minimum 5 years of relevant payroll specialist experience, IHRP CA certified candidates preferred.
• Diploma in Business Management or its equivalent.
• Basic knowledge of Employment Act and WICA.
• Proficiency in payroll software and MS Office Suite (particularly Excel).
• Strong understanding of payroll tax laws, regulations, and compliance requirements.
• Excellent attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Good communication and interpersonal skills.
• Ability to work independently as well as collaboratively in a team environment.

CRM Specialist

12 month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities:

CRM Strategic Relationship / Planning:

• Support the team in the evolution of the iConnect CRM, meet the team regularly, review SNOW tickets to identify training and process gaps and further enhancements of the ecosystem
• Continuously analyze the status of the usage of the CRM and its modules and identify key areas of improvement liaising with the Regional Customer Excellence Leaders (RCELs)/Countries
• Drive the adoption of the CRM and its modules including remote Channel/ Engage, using as benchmark data from Veeva (Pulse) or from other sources
• Collaborate and communicate with business stakeholders and project managers to ensure awareness of progress, risks, and results
• Maintain the iConnect TEAMS site with all relevant information to assist Key Users, Brand Managers and other iConnect Team members, while encouraging collaboration and communication via this tool to strengthen the Key User and Power User communities

Governance, CRM platform harmonization:

• Drive the harmonization of the process into the CRM with a focus on Segmentation/Tiering working with Medical Units (MU)/ Regions/Countries (Key Users)
• Support the implementation into the CRM of the segmentation / tiering needed for supporting the current products and to guarantee successful launches, working closely with medical units Medical Units (Mus), Global Business Franchise (GBFs) and Regional Customer Excellence Leaders (RCELs)
• Contribute to the harmonization and implementation of the FFE framework (processes and KPIs) with other stakeholders (Regions, MUs, GBFs, RCELs). Responsible for the KPIs alignment between CRM and the Analytical Platform (Omnia, M-Smart, etc.)
• Work with business stakeholders and technical delivery teams to cultivate appropriate solution required to meet business goals.
• Setup the process to make sure the metadata within our Omni channel stays harmonized (E.g. iConnect, Veritas, M3Suite)
• Continuously engage and work with all stakeholders of the iConnect ecosystem, such as Integration Partners, connected System owners, such as Veritas, M3 Suite, eWizard, etc.

Strategic impact:

• Support the implementation & Maintenance of the CRM system across APAC regions with a focus on segmentation, advise on continuous improvement and anticipate new releases.
• Support the team to provide a fully functioning, Multi-Channel Marketing (MCM)-integrated CRM system, assess & optimize the CRM-related Multi-Channel Marketing (MCM)- solutions (e.g. Close-to-Loop Marketing (CLM), Rep-triggered e-mails, etc.)
• Align with IT on the best approach to ensure the data flows between CRM, Multi-Channel Marketing (MCM)-Ecosystem and Analytics platforms allow all the stakeholders (Marketers, Field Forces, Medical, etc.) to drive their analysis / campaigns orchestration
• Ensure data quality and consistency to provide key business performance analytics across the organization, allowing to embed a performance culture and improve decision making working closely with the Global Customer Analytics

Requirement:

• At least diploma qualification/Bachelor degree’s in any field
• Minimum 5 years of experience in CRM within healthcare or pharmaceutical industry
• Solutions oriented with proven ability to conduct cross-functional projects
• Good organizational, communication, and presentation skills
• Ability to manage stakeholders and project team members
• Highly-organized

Reg no: R22104540

EA license no: 94C3609