a) Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;
b) Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;
c) Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;
d) Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;
e) Understand and review source codes from vendor(s) for deployment;
f) Support and review on-site acceptance and System Integration Testing
(SIT);
g) Facilitate and support User Acceptance Test (UAT) and trainings for users;
h) Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;
i) Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;
j) Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.
k) Provide maintenance and technical operations support for the Authority’s systems which include:
i. Perform continuous review and recommend improvement to the project, system managed by the Authority’s appointed contractors or business processes of the Authority’s systems.
ii. Manage, review and ensure compliance by the Authority’s appointed contractors on the Authority’s policies, security advisories, vulnerabilities, circulars, Government Instructions Manual requirements, polls, etc. issued and applicable for the Authority’s systems;
iii. Review and validating test cases and results for enhancements to ensure that requirements are met; and
iv. Develop and maintain documentations related to the works performed.
l) Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems, which includes:
i. Collaborate with business stakeholders and work closely with external parties, ICT providers or government agencies for systems operational and maintenance works and new initiatives/enhancements;
ii. Involved in the review and tracking the activities of the Service Request life cycle; and
iii. Review of contractor’s man-efforts and solutioning.
m) Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;
n) Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;
o) Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and
p) Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.
2. The Three (3) Onshore IT System/Business Analysts proposed by the Contractor shall have at least 3 years of IT experience and the following qualifications and experiences:
a) Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;
b) Strong knowledge in application support and maintenance and possesses hands-on’ knowledge and experience in end-to-end Software Development Life Cycle;
c) Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, applic1ation solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;
d) Experience in the following would be advantageous:
i. Cloud platform and technology;
ii. Application development using Power builder, Java, Delphi or ASP.Net; and
iii. Government projects.
e) Experience with stakeholder management;
f) Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and
g) Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.
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