You can make your mark being responsible for the efficient and effective management of all inventory, ensuring the availability of machinery, tools and equipment as required. You are a qualified and experienced warehouse manager with a technical background. You will oversee our Salvage warehouse operations for machinery, tools and equipment. You have a strong background in warehouse management, excellent organizational skills, and a solid understanding of machinery, tools and equipment maintenance. Next to that you will also be responsible for the Salvage Yard Safety Management and supplier management.

Your responsibilities as warehouse manager

• Manage and supervise all activities within the warehouse for machinery, tools and equipment.
• Ensure proper receipt, storage, and issuance of machinery tools and equipment.
• Develop and implement inventory control procedures to optimize inventory levels.
• Conduct regular inspections of machinery tools and equipment.
• Develop and implement maintenance schedules to minimize downtime.
• Utilize inventory management software and tools for tracking and management.
• Analyse inventory data, identify trends, and generate reports.
• Coordinate with suppliers for timely delivery and issue resolution.
• Monitor and control costs by analysing expenditure and finding cost-saving opportunities.
• Provide training and guidance to warehouse staff on salvage yard safety practices.
• Manage the internal hiring process for equipment within the organization.
• Coordinate equipment requests and ensure proper allocation.

Your qualities and experience
You can move ahead as a warehouse manager if you have:

• Minimum of 4 years of experience in warehouse management, with a focus on machinery tools and equipment.
• Strong knowledge of warehouse processes and procedures, inventory management software and tools.
• Proficiency in mechanical engineering.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy in record-keeping.
• Effective communication and interpersonal skills.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Knowledge of safety regulations and procedures for machinery, tools and equipment.
• Knowledge of diving will be an added advantage.

1. Post trades checking, reconciliation and filing functions
2. Identify and resolve post trade errors and discrepancies to ensure the accuracy of trade booking records
3. Checking and processing of commission invoices for payment
4. Handling of futures and bilateral margin calls
5. Transferring of Carbon units
6. Ad-hoc projects
7. Reporting to Swaps / Futures - Manager

Main Responsibilities

• Give support to the Regional Communications Manager in the implementation of all regional internal and external communication activities within the Region, aiming to build and protect the company’s reputation with key audiences, wherever LDC operates.
• Work alongside local and/or regional teams to follow through on communication activities and deliverables, in line with communication strategies supporting business objectives.
• Work hand-in-hand with the global communication team to implement or amplify global initiatives within the Region, as well as raise visibility of local/regional initiatives in other geographies, as relevant.
• Manage relationships with external providers, especially existing partner agencies supporting day-to-day activities such as collaterals production, creative design, translation, photography, video production, etc.

Experience

• Corporate communications professional (university degree or equivalent) with 5+ years of experience of in-house corporate communications or as part of a communications consultancy.
• Capable to work with people of different seniority levels within the company (managerial and operational), understanding and conveying the value that communications can add to engage internal/external audiences and support business purposes.
• Must be a quick learner, especially in understanding business and industry matters/issues, as well as internal and external communications tools, to quickly assess/recommend suitable communication strategies and tactics to support diverse objectives.
• Experiences in developing a variety of internal and external communication materials (press releases, Q&A documents, fact sheets, key messages documents, news articles, etc.)
• Experiences in sourcing and writing content for different communication channels, understanding and adapting style to the purpose of each channel, and ensuring consistency with the company’s identity and narratives.
• Ability to follow corporate guidelines in terms of writing style, brand guidelines, internal approvals, etc.
• Experiences in coordinate meetings / processes involving multiple participants and/or stakeholders.

Other skills & competencies:

• Good proficiency with CMS (esp. Word Press and SharePoint) email marketing platform (Mailchimp) and design tools (esp. Adobe CC) preferred.
• Ability to embrace the company’s purpose and corporate values, and have a strong commitment to positioning LDC as a leading player in its sector, reflecting the company’s commitment to sustainability throughout the value chain, and acting as a steward of LDC’s identity and over 170-year heritage.
• Be flexible and have good interpersonal skills to build effective relationships with stakeholders from different professions, countries and cultures.
• Need to strictly observe internal procedures, recognizing the impact of communications on the company’s reputation among internal/external audiences.
• Ability to think creatively, with the agility to propose solutions to unexpected issues / evolving circumstances.

Languages:

• Good mastery of written & spoken English required / other languages a plus

Academics

• Degree in Communications, Business Management, Public Relations or Social Sciences or related fields of study.

Doka Singapore is currently looking for an experienced Formwork Instructor who understands formwork, scaffolding assembly, and is able to provide professional guidance on how to use formwork ef­fec­tive­ly and safe­ly. To pro­vide on-site support dur­ing pro­jects that en­sures the best pos­si­ble use of re­sources, and that con­struc­tion moves ahead ef­fi­cient­ly. 

You will be responsible for:

 Formwork on-site supervision and instruction

• Verify drawing/technical specification for adequacy.
• Provide training and on-site supervision (professional briefing and training) to contractors during the initial assembling of system formwork.
• Monitor the correct use of equipment at jobsite while ensuring that the customer/ client carry and practice the correct applications and assembly of system formwork.
• Troubleshoot technical problems at jobsite and execute formwork solutions.
• Visit job site(s) and attend site meeting with customer/ clients to ensure smooth delivery and installation.
• Act as a liaison between job site and Project Manager/ Coordinator to monitor correct use of equipment at jobsite.
• Ensure that the customer/ client carry and practice the correct applications and assembly of system formwork.
• Responsible to prepare and submit site reports.

Site Project Management

• Monitor the progress of projects are delivered on time with accuracy of materials. Flag any delay to clients and Doka.
• Ability to identify potential risk (low/medium/high) risk of the project and proactively discuss with Client on solutions.
• Prepare and submit daily site reports to flag all risks with client's acknowledgement.
• Provide customer feedback to Doka so that the company can continually improve.

Others

• Support the warehouse inventory checks, refurbishment, and quality checks
• Any other tasks assigned by your superior.

Job Title:  Assistant Manager / Manager       

Department: Trust/Private Clients

Location:  Singapore

Reporting to: Team Lead, Head of Trust Services

Persons to be supervised: Trust Officers

Purpose of the job

To manage the day-to-day administration of a varied portfolio of more complex trust structures and to maintain a wide and detailed knowledge and understanding of trust administration generally, to include money laundering, compliance and relevant legislation. This position requires the post holder to work autonomously, whenever necessary, with the ability to support the team and senior employees to ensure workload is completed accurately, effectively and efficiently.

Main Responsibilities

• To deal with the day-to-day administration of a varied and complex portfolio of trust and company structures, and to maintain a wide knowledge and understanding of company and trust administration generally, to include money laundering, compliance and relevant legislation.
• Work closely with Head of Trust Services and Business Development Director with the on-boarding of new business within the Group.
• To ensure tasks are completed to the highest possible standards, within the agreed timescales and that the objectives of the Group are fulfilled.
• To nurture, develop and grow the trust officers and senior trust officers in the team
• To consider the views, development and strengths of all team members prior to decision-making.
• To develop close working relationships with relevant clients and contacts and to strengthen key relationships through regular contact.  To seek to provide innovative and practical answers to client queries, being alert to both commercial concerns and technical accuracy. To ensure absolute compliance with KYC procedures in order to maintain knowledge of the client business.
• To ensure billing and debt collection is carried out effectively and in a timely manner. 
• To be alert to new business opportunities and to maintain a broad general knowledge of issues affecting the offshore industry, and be able to apply this knowledge in developing new and existing business.
• To attend marketing events and seminars organised by intermediaries, whenever appropriate and possible.
• To support Ocorian’s strategy, demonstrating the ability to generate innovative operational ideas and constructively challenge the status quo.
• And any other such duties that might be reasonably required for this role.

#LI-DL1

Involve in financial analysis & consolidation of P&L, Balance Sheet, Cash Management, budgeting and forecasting, at South East Asia level. From delivering key financial reporting requirements to supporting Regional CFO and Finance Controller, this role ensures that financial consolidation and analytical processes are positioned to provide accurate, timely data, both internally and externally to the management team.

• Perform monthly financial closing and management reporting for internal control and statutory filing requirements.
• Prepare & submit consolidated information at South East Asia level during the monthly reporting, forecasting & budgeting cycles coupled with analytical review for variances.
• Manage various internal reporting requirements on a monthly, quarterly and annual basis.
• Supports management on financial and operational issues
• Develop & implement process improvements.
• Adhoc projects as needed and additional duties as assigned

Department/Job Overview:

• The individual will join the OTC & FX Paper Confirmations Team within the Trade Validation group.

Key Responsibilities:

• The OTC & FX Team reviews and prepares Trade confirmations across a variety of derivative products including Interest Rate Products, Equity Derivatives, Credit Derivatives and FX.
• The team interacts with clients and business partners based globally.
• Preparation of OTC&FX Paper Trade Confirmation for Investment Banking and Private Bank businesses through validation of information from broker confirmations, term sheets and trade booking systems.
• Managing the change agenda to enhance controls, improve straight-through processing, client experience and adherence to regulatory targets and industry benchmarks.
• Participation in projects and operational improvements with a commitment to deliver results in compliance with regulatory requirements.
• Oversight of vendor team to ensure quality delivery of Key Performance Indicators, KRIs and timely reporting and resolution of queries.
• Review existing Credit Suisse templates to ensure approved templates are updated to reflect ISDA and industry-published standard methodologies with relevant legal and front-office approvals.
• Coordinating with key business partners including Front Office, Client and Vendors directly.

We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.

Key Responsibilities:

• Team Management and Coaching:
• Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
• Project Management:
• Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
• Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
• Take charge of retail store opening projects, ensuring successful implementation.
• Support and Troubleshooting:
• Organize support, troubleshooting, and repair activities for IT equipment and networks.
• Vendor Management:
• Collaborate with external IT vendors and oversee procurement activities.

Required Experience:

• Over 3 years of experience in managing IT support and services teams.
• Over 3 years of experience in managing network infrastructure.
• Previous experience with Point of Sale projects.
• Experience in managing service ticket resolution systems and adherence to SLAs.
• Familiarity with Business Continuity and Disaster Recovery Processes.
• Proficient in Windows and Mac OS; experience with Linux is a plus.
• Proven project management experience with successful planning, delivery, and stakeholder engagement.
• Excellent communication skills.
• Demonstrated ability to work independently and as a self-starter.

Skills and Qualifications:

• Diploma or Degree in Computer Science or a Related Field.
• Extensive experience with computers and networks.
• Strong leadership and management skills.
• Exceptional written and verbal communication abilities.
• Effective problem-solving, decision-making, and critical thinking skills.
• Attention to detail, even when working under pressure.

• Variable monthly performance bonus (up to 20%)
• Be a shareholder, with exclusive annual option to invest in Decathlon shares.
• Opportunity to work in a international, sporty environment
• Staff discount across all Decathlon brands
• Internal and external training available

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

• Partner with shared services team to deliver a full spectrum of HR business partner services to all levels of staff in compliance with HR policies, audit requirements and legal obligations (e.g., Employment Act, CPF & IRAS regulations etc.)
• Provide advice and guidance to line management on HR operations matters such as leave, compensation & benefits, performance management related matters etc.,
• Participate in department meetings where applicable and provide inputs in the operational plans/ initiatives
• Work effectively to align and achieve synergies in carrying out processes such as performance appraisal exercise, mass salary review and bonus exercises, recognition awards nominations, developmental award nominations and support in the budget exercise.
• Provide support in the recruitment function such as the posting & sourcing of candidate, interviews and offer management.
• Provide support in the onboarding of new hires.

• Bachelor or Degree in Business or HR Management with at least 3-5years of relevant working experience as a HR Generalist/ Business Partner.
• Good working knowledge of the law and regulations in relation to HR and employment
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• 6 months contract, Salary up to $4,500
• Working location at One North
• At least 3 years' experience in HR roles

Who are we?

We are a global FinTech & RegTech success story growing rapidly across the Asia-Pacific, North America, and Europe. Fenergo is a global, award-winning provider of a digital client lifecycle management platform that manage the end-to-end client lifecycle for Financial Institutions, including banks, asset & wealth managers, transfer agencies, fintech and corporations. As a community-built platform, we are customer centric and passionate about our clients’ needs and requirements. With a great market-fit and reputation, operating in a regulated market market with a highly sought-after solution we are currently on track becoming a $2bn SGD corporation.

Why should you join us?

Since founded in 2008 in Dublin, Ireland, Fenergo has grown to a workforce of over 1,000 staff across 16 offices globally. With clients ranging from large multinational banks down to smaller scaled fintech companies, the opportunities to accelerate your career both within the Business Development Department, as well as across other departments, are significant. Working at Fenergo will get you exposure to both local and global industry experience. If you’re a driven, motivated person, looking to excel and thrive in a BDR role while gaining multijurisdictional experience and being at the forefront of technological development and regulatory change, then Fenergo is where you should apply.

What will you do?

The objective of the BDR role is to build pipeline through inbound and outbound activities including a range of demand generation activities. You will build brand recognition, nurture prospective new accounts and segments, by engaging with leads, prospects and customers via email, phone, LinkedIn, and networking channels. You will, together with the Field Sales Rep, manage a portfolio of key target accounts and be responsible for continuously researching and reaching out to key stakeholders while connecting across different levels of these accounts. You will be an important member of the APAC sales team working closely with sales, marketing, market development teams to drive deeper engagements and success. You will be reporting directly to the Global Head of Business Development while working closely with the regional BDR Team Lead.

Will I be part of a team?

Yes, you will be part of a global team ranging across regions and departments. In addition to our local Asia-Pacific representatives, you will be joining a global team of Business Development Representatives around the world. You will be able to engage with and learn from a global team to share best practice, insights, and knowledge. In addition to the BDR team, you’ll be a part of a regional sales team working closely with Marketing, Sales, Market Development as well as Pre-sales Consultants.

What do you need to have?

Ideally, you come from or have worked closely with the Banking, Financial Services, or Insurance sector (BFSI) in a sale, relationship management or customer service role now looking to pivot your career to the FinTech & RegTech universe. Previous experience doing both warm and cold outreach as well as managing inbound activity is crucial in this role. To succeed in this role, you’ll need to be passionate about doing cold outreach and continuously connect with key stakeholders and build relationships within the industry. You’ll need to be confident when speaking and engaging with industry leaders and senior stakeholders, both in person and online. A key aspect of this role is to listen, understand and qualify the prospects challenges and needs to align the conversation and position the value of Fenergo accordingly. There will be training provided on the value propositions, the use and structure of the platform as well as how we currently solve these challenges and provide value for our clients.

What is my career path?

Fenergo continues to expand and grow, so if you’d be a successful candidate in the Business Development role, then there are several paths that can be taken within the company. These are subject to your success within the business development role as well as availability and suitability after you have undertaken the role for 18 months. If you demonstrate a strong ability to convert leads into opportunities, you could potentially join our Field Sales Team. Alternatively, if you enjoy engaging with partners and have a passion for how our two firms can work together for the benefit of our shared clients, then you could join the Partnership Team.

Main Responsibilities:

Outbound

· Build account plans, in collaboration with the sales lead, including account overviews, key initiatives and key stakeholders.

· Create and execute outbound campaigns, including research and coordination with marketing and sales department.

· Nurture and generate net new leads, contacts, and relationships to convert into opportunities through outbound activities, including networking, events, emails, phone calls, LinkedIn and relationship mapping and management.

· Build relationships, participate in, and research industry initiatives to gain knowledge on existing/future trends including potential new segments.

Inbound

· Identifying, managing, and qualifying leads that come through inbound channels such as the website, direct requests and campaign adds.

· Attending and generating interest in events by encouraging both clients and prospective clients to participate in events, both in-person and online. This includes post-event follow ups to nurture as well as generation of pipeline.

· Collaborating with marketing on a diverse set of campaigns to build brand recognition, nurture new verticals and generate strong quality pipeline.

Requirements

Required Experience, Skills & Education

· 1-3 years’ experience in Sales/Business Development, Consultancy, Relationship Management or Customer Service role.

· Fluency in English required as well as Mandarin and/or Malay would be an advantage.

· College Degree or industry equivalent qualification

· Ideally knowledge of MS Office, LinkedIn Sales Navigator, Salesforce.com and SalesLoft.

· Experience of inbound and outbound activity into or working within the financial services industry, engaging with key stakeholders and senior management.

· Prior experience in driving business development campaigns in new markets would be advantageous

· Previous experience working at a start up/scale up would also be advantageous

• Opportunity to work with clients and colleagues on a global scale
• Working hours, work from home policy
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress
• Competitive company benefits, such as flexible working

Do you want to lead the creation and building of new ventures in partnership with some of the world’s most influential companies? Ventures that achieve greatly accelerated growth by unlocking the huge potential of established corporate assets and scale-strengths?

Are you excited by business model innovation and constantly see ways to apply new thinking to the world around you? Do you see venture building as both a science and an art? Can you articulate the key units of competition that determine why some startups scale, and many fail?

Do you want to help grow a company that provides its team with opportunities to grow and make a difference? Are you outcome-oriented, inspired by moving the needle and fulfilled by delivering impact through your work?

If yes, then read on - you could be exactly who we’re looking for...

The role

As a Venture Principal in our APAC Venture Studio team you will act as an interim founder of corporate ventures, working with a lean team to identify, scope, structure and validate new opportunities that leverage the scale strengths and unfair assets of our partners.

Your objective is to shape and kick-start new businesses, acting as an integral part of the interim founding team from identification of customer need, to solution ideation, testing, validation, investment decision and launch.

In some cases, you will continue as interim GM for the pre-seed or seeded venture. In others, you'll ensure the incoming Founder is set up for success to commercialise and scale the business following seed funding. You will be responsible for the ventures end to end, guiding the venture project team and engaging directly with the corporate partner & business units to identify high value and fast-scaling opportunities.

• You've spent significant time in corporate or consulting environments, and/or working on repeat with investors. You have a strong grasp of the corporate world including asset leverage and stakeholder partnerships, with proven ability to build meaningful relationships
• You've led business model innovation across a wide range of complex industries. Exposure to heavy asset plays in areas such as energy & logistics is highly beneficial, as well as those with more digital angles
• You have learnt from significant successes and failures within the entrepreneurial world, ideally through leading your own startups or kicking off and shaping new business models within a corporate environment. You'll have raised seed funding a number of times and know what this takes
• You bring a structured approach to ideating new business opportunities and testing the traction of your idea by getting into the mindset of the customer
• You're comfortable with financial modelling and bringing your vision to operational reality
• You are a team player and can work independently. You enjoy bringing a team on a journey with you and have the knack of asking the killer questions to move a project forward
• You communicate new ideas and insights clearly and with strong narratives. You have a structured mindset and are a critical thinker with an injection of creativity

Your Mindset & Values

• Motivation & Curiosity: dedicated and highly motivated to level up in all that you do
• Team player & Independence: you enjoy being a part of a lean, tight-knit and diverse team. You're equally a strong individual contributor and thrive on driving value and outcomes
• Perpetual Learner: intellectually engaged with a thirst for deeper knowledge, experimentation and continued growth
• Above all else, you are deeply entrepreneurial, impactful and kind

Our Promise:

Working with us will be energising. It will be challenging, entrepreneurial, sometimes scrappy, and deeply fulfilling. You will work with passionate, ambitious, action-oriented people, enthused by building businesses and having a positive impact on the world. You will be tasked with significant responsibilities. You will be valued, appreciated and believed in.

Values & Culture:

We strive to build and grow businesses that break new ground and unlock human potential through entrepreneurship. We want to deliver significant positive impact both for ourselves and to the world in which we live.

We have built a strong ethical codex. It encompasses not just what we do, but how we do it. Our values can be summarised as: be entrepreneurial, be impactful, be kind. We believe that how you engage with people makes all the difference.

We're committed to being a place where a diverse mix of talented people thrive. If much of this role resonates with you but you don't think you tick all the boxes, please apply anyway! We recognise different people have different confidence levels during applications and we wouldn't want this to stop us meeting you.

We recruit, employ, train and compensate regardless of race, religion, national origin, sex, disability, age, veteran status, and other protected status. We're committed to being a place where a diverse mix of talented people want to come, stay and do their best work. We might not do everything perfectly just yet and would like to hear your feedback and suggestions if you think there are areas in which we could improve, or if you believe we have not provided you with a fair opportunity.

We are innovative, focused, and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

Join our dynamic and growing team as a Finance Intern, where you'll play a pivotal role in supporting key initiatives in finance and gaining hands-on experience in various aspects of financial operations.

Key Responsibilities:

ERP Migration Support:

●      Collaborate with the finance and IT teams to contribute to the seamless migration of our Enterprise Resource Planning (ERP) system to a new platform.

●      Assist in data validation, reconciliation, and testing phases of the migration process.

●      Work closely with stakeholders to ensure a smooth transition and troubleshoot any finance-related issues that may arise during the migration.

Finance Auditing Experience Project:

●      Undertake a taster mini-project focused on finance auditing to gain practical experience in auditing procedures and methodologies.

●      Collaborate with the finance team to review financial documents, assess internal controls, and contribute to the overall auditing process.

●      Present findings and recommendations to relevant stakeholders, showcasing your analytical and problem-solving skills.

Finance Career Exploration:

●      Conduct interviews with finance colleagues from various levels and backgrounds within the organization.

●      Explore and document insights into different finance careers possible within the finance function

●      This assignment serves as a guide, helping the intern comprehend how different components of the finance function seamlessly as a whole.

Skills & Requirements:

●      Pursuing a Diploma in Finance, Accounting, Business, or a related field.

●      Strong analytical and problem-solving skills.

●      Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.

●      Detail-oriented with a high level of accuracy in financial data analysis.

●      Proactive and able to work independently in a dynamic environment.

●      Basic understanding of ERP systems and finance auditing principles is a plus.

●      Eagerness to learn and contribute to a fast-paced finance environment.

●      Proficiency in Microsoft Excel and other relevant finance tools.

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

New Product Introduction (NPI) is the end-to-end process of bringing a new product to the market from design concept to the end customer. It broadly encompasses the following stages of the engineering team: Lab Prototypes (LP), Production Prototypes (PP) & Production Ramp (PR).

As an NPI Engineering Intern at Rapsodo, you will be exposed to the different stages of NPI for Rapsodo’s upcoming products to be released. You will also be exposed to the manufacturing environment of how our products are built and supported by our Research & Development (R&D) Team.

Roles & Responsibilities

·       Gain invaluable exposure into Singapore’s Technology Sector

·       Be exposed to the different stages of the NPI process for Rapsodo’s upcoming products

·       Assist with building prototypes

·       Provide feedback for the prototypes you build

·       Be involved in investigative study with our R&D Team

·       Be exposed to working with our Software Test Team, Purchasing Team as well as Manufacturing Team

Experience

·       Responsible, hardworking and a team player

·       Good attitude to learn and contribute to the team

·       Pro-active, organized, and meticulous

·       Able to work independently in a fast-paced environment

·       Possess strong analytical, problem solving and interpersonal skills

·      Excellent written and oral communication skills to present ideas and results to technical and non-technical audiences

Qualification

·       Diploma in Electrical, Mechanical Engineering or any related Engineering discipline

About VMI

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of Caldecott Music Group.

Internship Overview

We are on the lookout for a Marketing Intern to support our team across social media management and event planning. This opportunity includes hands-on experience writing for and managing the global social media accounts of our manufacturing & design brands as well as playing an active role in planning and executing face-to-face, fan & community events in Singapore. On-boarding training and occasional work-from-home days will be provided. This internship is also open to recent graduates who are passionate about music, content creation, digital marketing, and event planning.

Who you are

• You LOVE music and making music
• A digital and mobile native with experience or interest in the music industry
• An enthusiastic writer with a passion for strong and effective communication
• Organized, proactive, and able to thrive in a fast-paced, evolving environment
• A motivated self-starter that can adapt, problem-solve on the fly and bring ideas to the table

What you’ll do
Content Creation

• Develop and pitch innovative, creative ideas, effectively communicating the potential impact and value they can bring
• Create and write effective content to market our musical instrument brands, its products and campaigns across multiple channels (Instagram, Facebook, YouTube)
• Brainstorm & participate in the conceptualisation of our brands’ social media calendars
• Assist in the conceptualisation of high quality, inspiring, and thumb-stopping content

Content Upload

• Plan, schedule, and execute daily content uploads for Instagram, Facebook and YouTube
• Monthly reporting of social media analytics

Online Community Management

• Engage with our brands’ community and fans through social media
• Identifying and cultivating high quality impactful user-generated content

Artist & Event Support

• Get hands-on experience developing and executing exciting artist and fan-centric events with local and international talent

• Experience with Google Suite (Sheets, Slides, Docs)

• Able to commit to 6 months internship (full time; Monday to Friday; 2-days in office per week)
• Based in Singapore
• Bonus: Knowledge in electric guitars and related products
• Bonus: Basic knowledge in Adobe Creative Suite (Photoshop, Lightroom, Premiere Pro)

In your application, please use a conversational writing style and tell us over 3 paragraphs:

• About yourself and relevant background experience
• Why you think you’re suitable
• Your social media accounts
• Your period of availability
• Your resume

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in mathematics, engineering, business, science, computing, or any numerical fields preferred)
• At least 6 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Team player
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]
Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

• Permanent position, Salary up to $7,500 with Variable Bonus + Benefits
• Experience in leadership roles
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Strong communication skills, both written and interpersonal
• Passion to participate in National Projects

Social Media Management Intern - Roles & Responsibilities

• Platform Management: Intern to manage and create content for the PRISM+ TikTok Channel and other social media platforms when necessary.
• Video Editing: Editing short-form videos with footage captured by the social media team on Adobe Premiere. Camera skills are a bonus, but not necessary.
• On-Screen Talent: May or may not participate as on-screen talent for organic and paid content from time to time.

• Undergraduate/Graduate from a local university - Business, Marketing, Mass Communication or other relevant courses
• Able to use Adobe Premier Pro / Capcut
• Understanding of social media trends

What We Offer:

• Valuable hands-on experience in a startup environment.

• Collaborative and dynamic work culture.
• Opportunity to make a meaningful impact on the company.
• Potential for future employment opportunities.

We are innovative, focused, and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

Join our dynamic and growing team as a Finance Intern, where you'll play a pivotal role in supporting key initiatives in finance and gaining hands-on experience in various aspects of financial operations.

Key Responsibilities:

Support Recruitment Activities, including Campus Recruitment:

·       Coordinate and participate in campus recruitment events and career fairs

·       Assist in the planning and execution of on-campus and virtual recruitment events

·       Support the design of engaging materials for recruitment purposes.

·       Assist in maintaining the applicant tracking system (ATS) to ensure accurate and up-to-date candidate records.

·       Contribute to the creation and improvement of recruitment processes and documentation.

Coordinate Internal Training Activities

·       Assist in organizing and coordinating internal training programs and workshops.

·       Help track and evaluate the effectiveness of training programs and gather feedback for continuous improvement.

Facilitate Employee Wellness Activities:

·       Contribute to the planning and execution of employee wellness initiatives and engagement programs.

·       Assist in organizing events and activities that promote a positive and healthy workplace culture.

·       Collaborate with the HR team to measure employee engagement and gather insights for enhancing workplace satisfaction.

Skills & Requirements:

·       Internship period: January to May 2024, or March – August 2024

·       Currently pursuing a Diploma in Human Resources, Business, or a related field.

·       Demonstrated interest in pursuing Human Resources as a career after graduation

·       Strong organizational and multitasking abilities.

·       Excellent communication and interpersonal skills.

·       Detail-oriented with a high level of accuracy in data management.

·       Proactive and able to work independently in a dynamic environment.

·       Eagerness to learn and contribute to a fast-paced HR environment.

• Providing engineering and technical assistance to Sales team.
• Collaborate with the Factory on technical issues.
• Prepare quotations and manage sales orders.
• Undertake additional tasks as directed by superiors.

• Diploma in Mechanical/Electrical Engineering
• Experience in HVAC will be preferred
• Proficient in MS Excel and PowerPoint
• Able to perform technical calculation (heat load, cold load), onsite visitation.
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Salary up to $3,800
• Experience in HVAC will be preferred
• Able to perform technical calculation (heat load, cold load), onsite visitation.

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

Our IT team assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology.

As an IT Security Intern at Rapsodo, you will have a holistic view of how Technology and Business Integrate, and responsible for a wide range of technologies not limited to systems administration, helpdesk, telephony administration, laptop/desktop computer build-up/replacement etc.

Roles & Responsibilities

·       Be the 1st level support for inbound email and phone based technical support for on-site and remote employees

·       Assist with setting up and configuration of laptop and desktop computers (OS Installations, Software Installs, etc.)

·       Assist the team with keeping the hardware inventory up to date

·       Develop and update Support Documentation as well as research information for incomplete documents

·       Assist the team with developing an IT Security Handbook that includes log reviews, firewall attestation, etc.

·       Assist the team with mapping and consolidation of existing IT Security tasks to the requirements of a quality IT Security Programme

·       Assist with reviewing and analysing security vulnerabilities to identify false positives

·       Assist with conducting server/network/middleware security configuration assessments

·       Assist with preparing reports on identified security vulnerabilities and possible recommendations to remediate vulnerabilities

·       Work cross-regionally between the Rapsodo Singapore, US, Turkey & Japan offices

Experience

·       Absolute professionalism and discretion required due to exposure to confidential information

·       Pro-active, organized, and meticulous

·       Able to work independently in a fast-paced environment

·       Strong aptitude to learn and contribute

·       Possess strong analytical, problem solving, and interpersonal skills

·       Excellent written and oral communication skills to present ideas and results to technical and non-technical audiences

·      Being handy with gadgets and having experience building your own PC is a plus

Qualification

·       Diploma in Information Technology, Cyber Security, or any related discipline

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar, Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in the five markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery consulting engagements for Visa clients across Indonesia, Philippines, Vietnam, Myanmar, and Cambodia, enabling portfolio growth and improved profitability in clients’ payment card business. In addition to this, the Manager is also tasked to help drive special projects that various consulting leads need to drive in the respective markets that will help scale VCA IPVMC’s strategies. The role has a unique and exciting opportunity to support the deployment of innovative solutions to clients that include banks, fintechs, and merchants. This is an individual contributor role reporting into the Director, Lead of Digital and Porftolio Optimization practice area for VCA IPVMC.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in IPVMC. In this role, you are expected to:

· Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.

· Drive client conversations with the client working team, execute and embed our solutions within the client’s environment. Building content and engagement delivery involves strong project management skills.

· Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.

· Develop propositions by closely working with Account Executives in managing the scope of work and project timelines

· Work across advisory practices to execute engagements across the VCA verticals.

· Help design and enable delivery of scalable, repeatable, and effective solutions to clients while anticipating and planning for deviations to intended experience

· Liaise with other functions to identify impact, support, gaps, and assist in the resolution of gaps

· Help execute new initiatives of VCA IPVMC that may include changes to current solutions and/or business operations

· Responsible for workflow assignments and must be a fast responder and proactive in resolving issues and meeting deadlines

· Embrace new methodologies on an ongoing basis as the business scales with the organization

This role reports to the Practice Lead for Digital & Portfolio Optimization in the VCA IPVMC cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the IPVMC cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

· As part of the team you will get opportunity to work on strategically important projects for clients.

· As an example, you might be working with various issuers across the 5 markets and assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to clients

· You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.

· You will be the project manager of several engagements across IPVMC, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.

· You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

· You will be operating in a fast-paced environment and contribute establishing new solutions to clients

· You will also work closely with internal stakeholders to deploy and operationalize new ways of collaboration to help produce a high performing team

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Robust operations and built by good Project Managers. They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.

As a Project Manager

• Work closely with the account management and production teams to define briefs and learn about status of new and existing projects
• Take full ownership of a project lifecycle – plan, execute and monitor the project whilst considering triple constraints of time, scope/cost and quality
• Manage creative resources
• Create a schedule for all jobs with reviews of timelines and job statuses with relevant departments, and reschedule projects based on new or changing priorities
• Meet with the relevant departments within the agency (sometimes external vendors) to distribute a brief and delegate tasks
• Manage any change requests in any specifications required during the project delivery phase
• Draft quotations, cost estimates and pitch rate cards following the company’s finance process
• Manage the overall client relationship along with the account management team in accordance to the strategy and goals of the company
• Work with freelancers and external vendors, getting them up to speed on jobs they will assist with
• Able to anticipate and propose solutions to problems and knows when to escalate issues upwards 
• Understands targets, and always on a look out for opportunities to cross-sell within the Groupe
• Committed to getting the best work done

As a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you're realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

As a team member

• Manage and respect internal processes to ensure smooth delivery of the project
• Contribute at all times to the ethos and spirit of the team, facilitating mutual respect and partnership
• Highly organised and works well under pressure
• Flawless project planning and project management skills
• Reliable and a team player
• Strong interest and knowledge in creative solutions
• You have a positive attitude and a passion to make a difference

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of superior support model for our clients.  This includes day-to-day operations and product support, back-office support, Visa Rules management, cardholder disputes, compliance, client configuration, and customer performance reporting. 

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Client Resolution Consultant does at Visa:

As a consultant, you are responsible for providing operational assistance to Clients and their line(s) of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities to improve Client performance along with the appropriate courses of action, and driving issues as well as opportunities through to completion. This role requires you to provide consultation level expertise to internal and external clients on Digital Products such as Visa Token Services, Visa APIs, Visa Secure or 3DS and Visa Developer Platform.

In this role, you are expected to:

• Identify, troubleshoot, and resolve queries relating to the Application Programming interface (API), XML files, SOAP REST and JSON messages to support System Interface

• Identify, troubleshoot, manage, and resolve moderately complex technical, processing, application usage, or business issues to exceed customer expectations, interfacing with Product Development, Product Management, and Operations teams.

• Act as the voice of the client to other internal groups, including the Product and Technical teams.

• Proactively resolve, own, and manage stakeholder communication on all business and technical problems on digital products.

• Understand customer needs, business requirements as well as priorities to develop solutions and recommendations based on business needs.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• Support biannual business enhancements and all Visa mandates.

• Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion.

• Work closely with internal stakeholders to understand Client objectives and to seek out solutions. 

Why this is important to Visa

Client Resolution is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective.  This role will also provide the opportunity for you to be Visa’s advocate as well as the voice of the clients.

This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.