The Process Improvement Manager at the direction of management, is responsible for selecting current products, components or processes to be analyzed and evaluated, with the purpose of establishing efficient and cost-effective processes that ensure the production of high-quality products and services. The activities shall consider all aspects of the design and production of products and services as well as to be responsible for the evaluation process, justification of improvements, and implementation plans, as well as facilitating activities to integrate improvements into the business. The current processes will be thoroughly reviewed, improved, documented, and implemented.
To improve key performance objectives such as costs, on-time deliveries, cost of quality, and safety, the position must take a leadership role in identifying, planning, coordinating, implementing, monitoring, and auditing processes across all functional areas, suppliers, and customers. Additionally, the position must support the rollout of new established procedures and work instructions into new satellite operations to further improve delivery, quality, and cost reduction.
This is a position supports all aspects of the Global Services product lines coordinating identified process improvement opportunities through the direction and prioritization of Regional Management.
Job Responsibilities:
1. Team leader and facilitator of cross functional process teams as assigned to achieve cost savings and product/service function improvements.
2. Manage critical and highly visible projects from conception to implementation.
3. Lead and complete projects including Value Add/Value Engineering and Should Cost Analysis.
4. Utilize Six Sigma, lean tools and techniques, or other methods to gather and analyze data, develop action plans and implement solutions to achieve cost savings and product/service function improvements. Would be good if has black belt in Six Sigma or equivalent.
5. Communicate in a professional, positive, courteous manner at all times with all levels of business associates.
6. Develop and implement short-term and long-term corrective action plans to improve product/service and process quality, cycle time, productivity, and equipment downtime.
7. Work with key business stakeholders and identified resources to build and maintain a continuous improvement environment to support an ongoing programme of change within the organization.
8. Establish criteria for tracking and reporting value improvements.
9. Identify Process Changes and Work Instruction (WI) requirements, identify appropriate WI owner and facilitate WI generation.
10. Support regional team in PI projects - identify, facilitate, coach employees in tools and techniques in project development. Develop and deliver training programs to support process improvements.
11. Complete post implementation reviews to ensure successful delivery has been achieved and that the results are sustainable. Ensure that improvements can be made for future projects
12. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operations.
13. Perform data analysis and create custom queries and reports.
14. Drive improvements of system data integrity.
15. Develop process maps, standard operating procedures, and work instructions to ensure consistent and efficient execution of processes across different entities.
16. Complete post implementation reviews to ensure successful delivery has been achieved and that the results are sustainable. Ensure that improvements can be made for future projects.
17. Establish and sustain regional Quality System.
