Why Mizuho

At Mizuho Securities (Singapore) Pte. Ltd., we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

About the Team

IT Operation team is responsible for maintaining, monitoring and managing day to day system operations, technology and infrastructure of the company. The team comprised of IT professionals from different functional and technical background. The goal is to provide high quality IT support service to end users in Pan Asia and maintain the availability of mission critical business application.

Summary

We are looking for a pro-active candidate to provide support for front and middle office applications. They are responsible for ensuring business continuity for the applications so that the users are able to carry out their day-to day tasks within their business function. The candidate will be required to work on shift hours including public holidays and beyond office hours where required.

Responsibilities

• Manage the day-to-day operational and production support tasks for front and middle office applications (i.e., system health checks and monitoring) and new business requirements
• Proactively action on queries from all the stakeholders including Front Office user, user from operations and corporate function
• Responsible for resolving incidents reported on Front Office/Middle Office applications, within the agreed upon Service Level Agreement (SLA) timeframe
• Communicate regularly with business users on technology events and issues, and update progress on issue resolution
• Organise and drive regular application & infrastructure vendor management meeting to monitor their service level and reflect user expectation
• Ensure the team is aligned to ITIL standard, including incident, problem and change management
• Discover and escalate risk issues to corresponding department in a timely manner
• Ensure the team is compliant to IT Policies and Procedures and update the contents when necessary
• Ensure all the operational procedure, troubleshooting guideline and user FAQs are all documented and regularly updated
• Drive regular knowledge sharing session with different teams to ensure domain functional and technology knowledge are up to date
• Participate in business continuity planning, including BCP drill with business users
• Generate regular KPI reporting to management team

Skills and Qualifications

• At least 7 years of IT support experience within the financial services industry.
• Minimum 6 years of relevant IT experience in the Fixed Income field
• Support knowledge on Murex is a must
• Preferably with prior support knowledge/experience on ION and Bloomberg in Fixed Income
• Solid knowledge of Fixed Income products and the underlying trade life cycle
• Well informed on operational and regulatory risk
• Good general IT skills including Microsoft office (particularly Excel with Macro)
• Possesses excellent verbal and written communication
• Ability to deliver clear and concise message to senior audience under highly stressed situation
• Good work task prioritisation skill to support mission critical business flow and system
• Possesses real-time decision-making ability
• Strong problem solving and analytical skills
• Ability to work under pressure
• A team player
• Well adaptability and flexibility to handle challenging technology landscape and user requirements
• Leadership skill, provide guidance and support to junior team members and lead by example

Company Overview

As a leading Asia-focused investment bank, we provide corporate and institutional clients with unparalleled access and expertise in Japan and Asia. We are the partner of choice to many in the region, offering a wide range of investment banking and global markets solutions for the increasingly-sophisticated and technological needs of our large client base – primarily corporations, financial institutions, pensions, asset managers, and public sector entities.

Our parent company – Mizuho Financial Group – came together in late 2002, merging three of the largest banks in Japan and is today one of the world’s largest financial institutions. With our global presence and affiliates across Asia, Americas and EMEA, we’re able to meet local market needs with a combination of unique market insights, knowledge, and capabilities.

For more information about the Mizuho Financial Group, please visit: https://www.mizuhogroup.com

For more information about Mizuho Securities, please visit: https://www.mizuhogroup.com/securities

Why Mizuho

At Mizuho Securities (Singapore) Pte. Ltd., we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

About the Team

The Information Technology Department (‘ITD’) provides a full range of technology services to all departments including the Front Office, Operations, Finance and Risk departments. The teams are also involved in Global projects and work collaboratively with other entities within Mizuho Group.

Summary

The developer will work towards implementing new and enhancing existing applications in the Back Office and Corporate space, including the middleware framework. This requires involvement in the full project life cycle from the initial project technical proposal through to analysis, design, implementation and subsequent production rollout and support.

The candidate will work closely with other IT teams as well as Back Office, Risk and Finance business departments to achieve department and company-wide goals and objectives.

Responsibilities

• Participate in project implementation with main focus on Risk Management
• Participate in Back Office systems projects and enhancements. The work will involve the full life cycle of the SDLC including gathering user requirements, producing detailed specs, designing, coding, testing, deployment and post implementation support.
• Take lead on Change Requests to ensure the change is well communicated to stakeholders and Mizuho Securities Asia’s development standards and procedures are adhered to.
• Ensure deliverables are meeting the requirement and timeline
• Manage vendors on system enhancements to ensure the deliverables are within scope and timeline
• Work collaboratively with all internal clients including business users, IT Support, Infrastructure and IT Governance
• Provide support on day-to-day production problems and maintenance when required

Skills and Qualifications

• Minimum 5 years of relevant experience in Investment Banking environment
• Strong understanding in trade settlement flow, trade reconciliation, regulatory reporting, risk management and corporate action
• Solid business knowledge in Back Office/Risk Management Applications is highly preferable
• Strong relational database skills and experience of Linux and Windows platforms
• Extensive experience in C# and .Net Core
• Strong communication skills with the confidence to challenge
• Organized and capable on multi-tasking
• Attention to details with strong analytical and problem-solving skills
• Self-motivated and good team player
• Experience with Fixed Income, FX, Repo and Derivatives product knowledge is a plus

Company Overview

The Mizuho Financial Group is a global financial services leader with offices in nearly 40 countries, approximately 49,000 employees, and assets of more than USD 1.78 trillion. Mizuho provides expertise in retail banking, corporate finance, investment banking, asset management, capital markets, and sales and trading, to help businesses develop and find new opportunities for growth.

Within the Group, Mizuho Securities (Singapore) Pte. Ltd. (“MHSS”) is a Singapore-based group company of Mizuho Securities, part of the Mizuho Financial Group. MHSS is an established securities firm with over thirty years of history in Singapore. We offer many services, with an emphasis and expertise in futures clearing services, fixed income and equity sales, DCM, M&A advisory and wealth management. As a major subsidiary of the global Mizuho Securities firm, our focus is to serve customers in Southeast Asia, as well as the greater Asia-Pacific region. Ultimately, our goal is to provide our customers a world-class suite of services across both primary and secondary capital markets.

For more information about the Mizuho Financial Group, please visit: https://www.mizuho-fg.com/index.html

For more information about Mizuho Securities, please visit: https://www.mizuho-sc.com/english/

The purpose of this position is to support the Global Markets Prime Services Clearing business on the Futures & Options segment in relation to client money reconciliation, compliance and control, as well as relevant post trade activities of APAC listed derivatives markets. The scope of client money reconciliation includes Australia, Singapore, HK and Japan locations.

Scope may be extended to relevant client facing activities in prime clearing & services activities (listed, COTC, FXPB)

The successful candidate’s responsibilities include the following, but is not limited to:

• Handle client money functions and exchange regulatory reporting

o Perform daily client money reconciliations & controls for APAC exchanges and ensure compliance with the regulations of the relevant jurisdictions,

o Ensure all regional regulatory reporting is completed accurately and on a timely basis.

o Perform critical review and challenge existing systems, processes & controls for continuous improvement,

o Contribute and drive APAC entities client money committees

o Work closely with local or regional Compliance teams and Operational risk team, as well as local entity stakeholders

o Liaise with IT on changes management topics

• Perform daily exchange transactional &/or margin activities, position, fx selldown & event management and ensure their completion on a timely manner.
• Perform investigation for proper resolution &/or direct them to appropriate teams as appropriate.
• Ensure that all key controls are completed appropriately and on a timely basis.
• Report and escalate significant issues and blocking points to manager on a timely manner.
• Develop an expertise of the Societe Generale business and organization, as well as the general Clearing business to have an adequate understanding of the business and the supporting platform.
• Cover for any other activities as the need arises to back up the team in a pro-active and professional manner
• Cross train with teammates regularly and ensure effective communication/handovers of BAU activities among team members
• Contribute to BAU change topics or improvement plans as required
• Maintain up to date procedures of the tasks covered, and make sure to adhere to the Group policies and exchange rules as appropriate
• Challenge status quo, offer improvements and insights to deliver additional value to clients / improve the Societe Generale servicing as part of continuous improvement culture (Propose ideas and observe a collaborative mindset

Operational Risk & Regulatory Responsibility:

• Observe procedures and best practices to reduce occurrence and severity of potential mistakes, escalate issues promptly to Management and participate in the continuous improvement of processes.

PROFILE REQUIRED

Academic Background and Certifications, Experience:

• 5-8 years’ experience with an investment bank, corporate finance or similar financial institution
• Strong analytical and numerical skills. Keen eye for details. Ability to simplify complex ideas
• Understanding the clearing, post trade processing of ETD &/or Finance is an advantage
• Ability to work within team with diverse cultural backgrounds

Operational Skills:

• Fluent in written and spoken English. Other Asian languages will be an advantage (Japanese, Korean, Chinese)
• Ability to work effectively and efficiently under pressure
• Strong analytical and numerical skills
• Keen eye for details
• Enthusiastic and self-motivated
• Self-starter, and ability to work independently
• Ability to work within team with diverse cultural backgrounds
• Flexible in terms of shift work hours

Behavioral Skills:

• Collective Mindset
• Results-Oriented
• Risk Awareness
• Interpersonal Skills
• Willing to Learn and Develop Skills
• Thinking Out of the Box

[What the role is]

The Animal & Veterinary Service (AVS), a cluster of NParks, safeguards the health and welfare of animals through comprehensive and integrated programmes and works closely with partners in the veterinary and animal-related industries to strengthen capacities and enhance competencies in animal health and welfare. It is the main touch-point on animal and veterinary matters in Singapore and the first responder for all animal-related feedback. It also conducts public education and engagement programmes to foster a humane and gracious society for all, where pet owners, communities, and animals co-exist in greater harmony within our City in Nature.

You will be part of a multi-disciplinary team responsible for the formulation of animal health and veterinary sector policies in AVS. A diverse and challenging portfolio, this would give you the opportunity to shape the development and implementation of policies and legislation pertaining to animal health in Singapore such as policies relating to the (i) trade and movement of companion animals, live food animals, and their products; (ii) the preparedness and response to animal diseases and (iii) changes to Singapore’s import and export requirements to safeguard animal health. You will also be supporting the team working on Veterinary Professional Standards Development, have the opportunity for international domain work and to provide technical inputs for animal health assessments.

[What you will be working on]

• Formulate and refine strategies, policies and legislation for animal health and the veterinary sector.
• Engage with stakeholders, members of the public and other government agencies for the formulation and continuous refinement of strategies, policies and legislation for animal health and the veterinary sector; and provided responses to feedback and queries on these topics.
• Plan and develop policies on international animal health matters relating to FAO, WTO, WOAH, ASEAN and other international bodies.
• Initiate, plan, execute, monitor and control projects that may be assigned from time to time.
• Carry out roles as part of the NParks Veterinary team, which would include participation in field investigations where required.

­­­­­­[What we are looking for]

• Degree in Veterinary Science or related fields
• Experience in veterinary or animal health operations, or policy
• Candidates with relevant working experience in the veterinary sector preferred
• Highly motivated individual with passion for engagement and communications
• Team player with initiative, drive and good interpersonal/communication skills and able to work independently
• Candidates with sound applied knowledge of Microsoft Word, Excel, Powerpoint and Outlook

Only shortlisted candidates will be notified.

Responsibilities:

• Performing administrative duties, data entry and conflict searches for new clients/matters
• Analysing conflict search reports, maintaining compliance documentation, and updating information

Requirements:

• Polytechnic Diploma or GCE ‘A’ levels
• At least 1 year’s work experience in a law firm or an in-house legal department is preferred
• Experience in litigation work is an advantage
• Familiarity with Microsoft Office software
• Ability to work in a team and under pressure in a fast-paced environment
• We welcome applicants from entry level candidates with Polytechnic Diploma certificate

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

Department Description:

The Derivatives Clearing Operations team supports the post-trade activity of Societe Generale’s ETD, FX and OTCC business and services servicing clients including Banks, Hedge Funds, Asset Managers and Corporations.

This role is based in Singapore and reports to the Client Facing MO manager in Singapore.

Market coverage: Global ETD markets

RESPONSIBILITIES
Manage the daily client money reconciliations & controls for APAC exchanges and ensure compliance with the regulations of the relevant jurisdictions.
Ensure all regional regulatory reporting is completed accurately and on a timely basis.
Identify, investigate and explore relevant internal or external data sources / datasets / technologies to assist with process improvement and data analysis.
Participate in process improvements or BAU (business as usual) change topics/projects as required.
Handle daily transactional activities, position & event management and ensure their completion on a timely manner
Handle direct client’s transactional queries, perform investigation for proper resolution &/or direct them to appropriate teams as appropriate.
Develop an expertise of the Societe Generale business and organization, as well as the general Clearing business to have an adequate understanding of the business and the supporting platform.
Develop an expertise of the Client setup and work closely with business as well as offshore/global teams
Cover Follow the Sun protocol for inbound clients, regional/global exchange markets
Report and escalate significant issues and blocking points to manager on a timely manner.
Cover for any other activities as the need arises to back up the team in a pro-active and professional manner
Cross train with teammates regularly and ensure effective communication/handovers of BAU activities among team members
Maintain up to date procedures of the tasks covered, and make sure to adhere to the Group policies and exchange rules as appropriate
Ensure that all key controls are completed appropriately and on a timely basis.

Operational Risk & Regulatory Responsibility:Observe procedures and best practices to reduce occurrence and severity of potential mistakes, escalate issues promptly to Management and participate in the continuous improvement of processes.
This is a fixed term 12-month Trainee contract with Societe Generale. You will form part of the team on a full-time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.We regret that only shortlisted candidates will be notified.

Profile Requirements:

A degree with a major/ minor in the following is preferred: Bachelor’s degree in business, Economics of Finance fields
Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
Ability to work effectively and efficiently under pressure
Strong analytical and numerical skills. Keen eye for details. Ability to simplify complex ideas.
Enthusiastic and self-motivated
Self-starter, and ability to work independently
Ability to work within team with diverse cultural backgrounds
Knowledge of Advanced knowledge of MS Office especially excel, PowerPoint, python and excel VBA will be a plus.

RESPONSIBILITIES
Directly supervise onshore middle office staff and oversee the middle office functions supporting Global Banking & Advisory (GLBA) business lines covering corporate lending, structured finance and project finance activities in APAC.
Drive process improvements through streamlining, optimization and/or automation initiatives to improve efficiency, scalability and data quality, including but not limited to Agency tasks.
Work closely with partners in SG Global Solution Centre (GSC) to strengthen the platform, improve our resiliency and efficiency, and reduce operational risks in the GLBA APAC value chain, including middle office, closing and back-office functions.
Act as regional Outsourced Services (OS) Manager for middle office and closing activities that are offshored to GSC.
For APAC entities whose middle office functions are being supported and centralized in Hong Kong and Tokyo, act as the service provider point of contact for the local stakeholders in each location i.e. Singapore, Sydney, Taiwan, India, Korea.
Work closely with internal stakeholders (such as front office, risk, legal, compliance, and finance) to ensure transactions are smooth during the lifecycle of the deal.
Engage stakeholders in the region and head office on regional / global projects to ensure APAC is contributing or leading as required.
Contribute towards various portfolio management reporting tasks (ad hoc client requests, specific request for internal partners, scarce resource management).
Perform permanent supervision (PS) controls for onshore middle office processes to ensure procedures and operational controls are duly followed and executed.
Engage middle office staff to motivate, grow and develop them, and support them in embracing the values and behaviors expected of the team as part of our culture & conduct framework.

PROFILE REQUIRED

Academic Background and Certifications, Experience:

Bachelor’s Degree, preferably with a financial background
Extensive experience with an investment bank, corporate finance or similar financial institution with managerial experience.
Able to communicate in English fluently with staff from all levels and locations
Excellent analytical skills
Proven track record in people management, change management and transformation.
High level of written and verbal communication skills
Strong ability to engage and influence stakeholders at different levels.

Singapore Raffles Music College is looking for an Student Administrator to support the operations of the Academic Department. As the Student Administrator, you will work closely with the Head of Administration to achieve the department goals. You will be part of a dynamic team working in a fast-paced environment as the college strives for academic transformation.

Job Description

• Support the Academic Manager in the daily operations of the Academic Department, including following up on student academic matters, as well as preparation and organisation of official meetings minutes.
• Plan teaching schedules and academic resources for academic programmes
• Plan and administer assessments and examinations, including liaison with external examiners and facilitation of appeals and moderation processes
• Manage the filing, storage and security of academic documents
• Liaise with other agencies, organisations and groups for academic matters
• Assist the Academic Manager in the administering and analysis of surveys including the writing of academic reports with the data collected
• Able to investigate and resolve feedback/complaints efficiently and tactfully
• Assist with any ad-hoc academic operations

Requirements

• A Levels or Diploma Holders
• At least 1 years of Administrative experience
• Good planning and organisational skills
• Meticulous and detail-oriented
• High level of discretion with strict integrity standards in handling confidential matters
• Good oral and written communication skills, with ability to engage with people from diverse backgrounds
• Adept in using Microsoft Office and online meeting tools like Teams, Zoom, Google Meet and Lark
• An understanding of Music and Arts will be beneficial, but not required

Join us at SRMC and help us inspire the next generation of creative talent. We look forward to your application!

Why Join Us?

• Dynamic Work Environment: Thrive in a culture that is creative, fast-paced, and dedicated to excellence
• Career Growth: Enjoy opportunities for professional development and advancement in a leading arts education institution
• Impactful Work: Play a key role in shaping the future of arts education and making a meaningful impact in the live of the students

Key Responsibilities:

1. Linux System Administration:Create, modify, and execute shell scripts to automate system tasks.
   Manage and configure Ansible playbooks for automation and configuration management.
   Administer and optimize Apache and Nginx web servers.
   Handle permission and user management.
   Perform system hardening and patching to maintain security and compliance.
   Troubleshoot and resolve Linux OS-related issues.
   
2. Windows System Administration:Administer Active Directory (AD) and Group Policy Objects (GPOs).
   Create, modify, and execute PowerShell scripts for automation and system management.
   Manage Windows Server Update Services (WSUS) for patch management.
   Configure and maintain Internet Information Services (IIS) web servers.
   Perform permission management and system hardening.
   Troubleshoot and resolve Windows OS-related issues.
   
3. General Responsibilities:Independently troubleshoot common operating system-related issues.
   Ensure systems are secure, optimized, and compliant with industry standards.
   Collaborate with other IT team members to support and enhance the overall IT infrastructure.
   Maintain comprehensive documentation for system configurations, procedures, and troubleshooting steps.
   Stay updated with the latest industry trends and technologies to continuously improve system performance and security.
   

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 4-6 years of relevant experience in system administration, with a strong focus on both Linux and Windows environments.
• Proficiency in shell scripting and PowerShell scripting.
• Hands-on experience with Ansible, Apache, Nginx, AD, GPOs, WSUS, and IIS.
• Strong understanding of system hardening practices and patch management.
• Excellent troubleshooting skills and the ability to work independently.
• Strong communication and documentation skills.

Preferred Skills:

• Relevant certifications such as RHCSA/RHCE, MCSE, or equivalent.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.

about the company

My client is an investment management firm with over 10 years of history and is headquartered in the United Kingdom. They are at an exciting phase of expansion as they grow their presence in Asia Pacific and have newly set up an office in Singapore. While the firm looks to expand the local team over the next few years, they are now hiring the second member of the pioneering team who will run alongside the APAC Managing Director to achieve their ambitious goals for APAC.

about the job

In this role, you will be responsible to extend superb secretarial and administrative support to the APAC MD and manage daily office operations for the team. You will need to support calendar management, schedule meetings, travel arrangements and expense claims. In addition, you will be tasked to assist with material preparation for meetings, event management, conduct research on potential clients and maintain the information on the CRM system. There will be opportunities to take up additional responsibilities in the long run, including coordinating with HR and Finance, as well as setting up the IT desk in Singapore. You will also be an essential part of the team in setting up new processes and procedures for the new office.

about the manager/team

You will report to the APAC MD and will need to work closely with colleagues in the head office.

skills and experience required

The ideal candidate should be tertiary educated and have at least 5 years of experience in a secretarial role, preferably with experience in taking on multiple responsibilities and functions in a new set-up in Singapore. Having an excellent ability to prioritise and manage tasks, along with a positive, hands-on attitude at work, will contribute to your success in the role. Being able to navigate agile environments, and be proactive and resourceful in your work will also work to your advantage.

To apply online please use the 'apply' function. Consultant in-charge: Rebecca Koh

(EA: 94C3609/ R2198637 )

The Office Administrator will provide day-to-day support for Admin, IT and HR.

RESPONSIBILITIES: -

• Screening of incoming phone calls, assisting in communicating with internal and external stakeholders, reception duties.
• Assist with company daily administration, procurement and general office management, including but not limited to reception duties, ordering of pantry supplies and stationery, upkeep of printer functionality, and arranging of local and overseas courier.
• Assist in upkeep of records and mails, which includes but not limited to collection of letters, filing, organizing and scanning of documents and other administrative work.
• Liaising with IT manager to ensure that the IT equipment in office is working properly as and when needed.
• Assist with HR admin tasks.
• Arrangement of Travel Arrangement for colleagues.
• Other ad hoc duties as assigned by the management.

QUALIFICATIONS & REQUIREMENTS

Qualifications and Experience:

• Diploma and above
• Minimum 3 years’ experience
• Class C driving licence

Personal Qualities & Attributes:

• Excellent verbal and written communication skill to interact with people at different levels
• Positive attitude and adaptable
• Highly functional individual who thrives at fast paced working environment
• Understands the importance of confidentiality and discretion
• Organized, detailed oriented and good time management
• Familiar with all MS Office functions
• Ability to work under pressure

Working Day : 5 Days
Working Timing : 9 – 6 PM
Salary Budget : 4,000 - $5,000 + VB (No AWS)

** Family Office Environment in managing fund, investment and charity from the budget given**

(Candidates need to know there is no career progression)

Job Description

• Handles Accounts Payable Function
• Data entry and maintains accurate, complete account transactions.
• Accurately review a low volume of supplier Client invoices and ensure all documentation is correctly approved prior to payment.
• Prepare monthly schedules for month-end closing.
• Bank Reconciliation
• Prepare journal entries, balance sheet reconciliations and analysis.
• Perform account analysis to ensure journal entries and balance sheet are correct.
• Perform month-end account closing activities and reconciliation.
• Assist in preparation of month end reporting.
• Handle GL accounts for a subsidiary
• Liasing with Investment Account Banker, IAP for updates and following up on Stocks in open market
• Update any Dividend from the Banker side.
• Providing watch list of the stocks to monitor.
• Weekly / Monthly Report of Financial Report / Investment report to client / company
• Tally of Reports from Bank and Client with own records
• Review of Financial report receive from Bank / Company
• Support Queries from client / company
• Extraction of Data for meetings

Job Requirement

• Experience in Full sets of Accounts [ AR, AP, GL ] is Preferred
• Bonus if have experience in investiture for stocks open market.
• Holding valid ACCA / CPA.
• Willing to work in family office environment as there is no career progression for this post.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Company Overview

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 65 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. For more information, please visit www.instinet.com.

Department Overview

Instinet Incorporated is an institutional, agency-model broker that also services as the independent equity trading arm of Nomura. We execute trades for asset management firms, hedge funds, insurance companies, mutual funds and pension funds. Our middle and back-office operations team provide client support on trade allocation, and trade confirmation.

Role Description

As the Middle Office Analyst, you will provide operational support to trading desks, maintain correct information in different internal systems and to deliver trade confirmation in a timely manner, provide investigation and resolution of trade confirmation with clients, prime brokers, company trading desks, support teams or vendors.

Other duties include:

• Trade booking and reconciliation.
• Contact point for trade capture issues with internal teams and clients.
• Maintain service delivery quality including accuracy and timeliness.
• Account data management and commission rate application.
• Adhoc reporting and trade related requests.

Requirements

• Degree in Finance, Economics, or Math from an accredited University.
• Proficient in the use of MS Excel and MS word.
• Fluency in written and spoken English is required as this role will provide operational support to trading desks and maintain accurate internal databases.
• Good interpersonal and analytical skills.
• Problem solving and critical thinking.
• Good team player, proactive and able to adapt quickly.
• A Self-starter with the ability to work independently, able to manage competing deadlines and can prioritize appropriately.

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 7339

Working days: Mon - Fri (office hours)

Work location: Novena / Clarke Quay

Salary: $3000 per month

Contract duration: 6 months or 1 year contract (subject to operations needs & individual performance)

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/4142

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

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ACCOUNTABILITIES & RESPONSIBILITIES

Crude, Product & Freight deals evaluation, compliance and documentation

· Evaluate Crude, Product & Freight deals and ensure sign off from the authorised signatories, maintain the records

· Verify the tenders floated, deal rationale prepared by the trader and the deals entered in the trade capturing system

· Ensure process compliance & maintain documents for entire deal life cycle

Execution of Prepayment and Structured Trade Finance deals

· Evaluation of prepayment and other structured / bilateral deals and seek approvals as per the DOA.

· Work in close coordination with trading desk and finance for execution of required documentation for the deal.

· Performing evaluation / variance (retro) analysis for active pre-finance deals on monthly basis.

Trade Finance and Banking Operations

· Structure and coordinate trade finance solutions for Product and crude trading

· Prepare proposals for working capital and fund raising through alternate structures for obtaining required financing / working capital facilities from bank

· Liaise with banks for preparation of bank’s internal proposals/ approval notes, addressing various queries to support them in credit approval process

· Managing the banking portfolio for short-term and long-term lenders and overall relationship with the banks, sharing information as required and maintain a trustful and conducive relationship to cater to business needs and support growth

· Preparation, execution, and management of all trade finance instruments such as LCs, SBLCs, bid bonds, performance bonds etc.

· Monitor daily cash flow management and financing limits and provide regular reports to management on credit line utilisation, cash positions and analysis of costs and efficiency of utilised lines

· Negotiation of documents with banks, day-to-day communication with involved parties (buyer, seller, bank, internal teams etc.) to ensure smooth execution of transactions

Monitor and challenge cost and utilization of existing credit facilities, verification of commissions and bank charges, improvement of bank charges and costs

Working Capital Management

· Daily cash flow management, preparing daily, weekly and monthly cashflow forecast for efficient cash utilization, allocation of financing limits, managing margin calls

· Allocate suitable facilities / credit lines for each transaction in consultation with business unit and monitor each transaction to ensure they are executed smoothly in all aspects

· Regular review of existing banks facilities and negotiation of financing facility to fit the business operating model

Ensure timely renewal and enhancement of working capital limits as per business requirements

Execution of Prepayment and Structured Trade Finance deals

· Evaluation of prepayment and other structured / bilateral deals and seek approvals as per the DOA.

· Work in close coordination with trading desk and finance for execution of required documentation for the deal.

Performing evaluation / variance (retro) analysis for active pre-finance deals on monthly basis.

Management of Accounts Receivables / Payables & Working Capital Limits

· Prepare computation of pricing of commodities traded as per contract

· Managing Letter of Credit from/to customers

· Monitoring of credit exposure for all counterparties

· Plan & monitor Letter of Credit limits and utilisation in co-ordination with Finance to ensure optimum utilisation of working capital limits

Negotiate credit and LC terms & conditions to minimise cost incidence

Handling of secondary costs pertaining to Trading operations

· Verification, reconciliation and processing of expenses related to deals such as freight, charter hire, demurrage, port dues and other expenses

· Verification of time charter vessel performance evaluation

Demurrage Payables and receivables

· Review demurrage calculations provided by operations desk, monitor and ensure timely payment to minimize the cost

· Verify the demurrage claims raised on suppliers import shipments

· Monitor and ensure sign-off / approvals of authorised signatories as per SOP/ DOA

Monitoring and Compliance of Risk Management Controls

· Ensure adherence to the Risk Management policies

· Familiarize with industry compliance standards and regulations e.g. Dodd-Frank Act, MiFID II etc.

· Review the ISDA and CSA for registration and onboarding of hedging counterparties, negotiate and finalize the commercial terms, credit limits, margin and other terms

· Ensure compliance for Risk Management related activities including monitoring and adherence to mandates and strategies and communicate any deviation / non-compliance to Management

· To assess the credit profile of counterparties, suppliers and service providers and make recommendations to the Management for mitigation of credit risk

· Implement required solutions e.g. update /revision in credit terms and credit limits, taking credit insurance etc. based on respective credit profile to effectively manage the credit risk

Preparation of MTM and other MIS reports, computation and negotiation of collateral and margin call, deal validation

Financial Concurrence and Review of Contracts

· Review and scrutinise various payment advices to check the accuracy and ensure the same is approved as per DOA

· Review the financial clauses of Trading related contract and provide comments to trading team

Accounting, Reporting, Audit & Control Related activities

· Provide information relating to demurrage claims, Trading related service expenses, vessel charter expenses and other information to accounting team for monthly accounts closing

· To provide information and documents to auditors and clarification to their queries for quarterly and annual audits

· Compilation and control of annual budget of Company based on the data received from all desks

· Maintain records of all services and contracts related to Trading activities and coordinate with Finance team for processing and payment of invoices

· Ensure compliance with functional SOPs / DOA and regulatory compliance and ensure no negative qualification from Auditors

Corporate Governance & Control

· Updation of Governance Manual to align with the business requirements

· Updation of Delegation of Authority Manual in in view of structural changes, and alignment with changes in business requirements

· Liaise with Secretarial and Control functions to review and enhance the Governance Manual and DOA to ensure that it is updated and aligned with overall Governance Framework

· Coordinate closely with the business teams, advise on the DOA and corporate approval requirements and ensure that business activities are conducted in full compliance with the approved Governance and Control framework

· Preparation of Board and Shareholder approval notes for business transactions as required under DOA

· Coordinate with relevant Shareholder teams for obtaining approval as a pre-requisite for Board approval

Preparation and management of SOPs and guidelines for crude and product trading, trade operations, banking, treasury, Debt, liquidity and investment, working capital and other business areas in alignment with existing group SOPs

Other Responsibilities

· Preparation of various MIS / data / reports as required by the internal / external stakeholders e.g. Import reports, payment realization, sensitivity analysis / stress testing, physical vs. paper gain / loss, etc.

· Preparation of notes / workflows / presentations as required by the Management

· Coordinate with various internal / cross functional teams for information sharing and smooth conduct of day-to-day business and timely completion of deal related activities

KEY DECISIONS

A. Made by Jobholder:

· Establish a decision support system with objective criteria and parameters to support the management with decision making on various business related matters

· Allocation of credit and working lines for various trade transactions, decide on appropriate structure and instruments for specific transaction

· Evaluate the credit profile and define credit limits and credit terms for physical and derivative trading counterparties

· Cost of various fund-based and non-fund based credit facilities to be availed by the Company

· Interpretation of the DOA and Governance Manual and approval requirements as per governance framework and policies

Evaluation of trade proposals based on cost and overall commercial terms and provide financial concurrence

B. Recommendations to superior:

· Report any deviation to DOA and SOPs for appropriate Management action

· Most optimal option for financing of trade deals, tender participation, bid bond etc. based on evaluation of relevant terms and conditions

· Recommendation for efficient utilization of financial resources e.g. cash, non-fund based credit lines etc. for optimization of overall cost

Highlight any challenges faced that may need supervisor’s intervention

DIMENSIONS

Financial Dimensions:

· Aim at cost control and saving while supporting the business requirements

· Minimize the risk by ensuring compliance to the approved policies, procedures and guidelines

Timelines and number of reports as well as areas covered are more important and are the critical measures along with the quality of work performed.

QUALIFICATIONS AND EXPERIENCE

A. Educational Qualifications & Certifications:

· Graduate in Engineering and Post graduate with relevant experience (MBA Finance or Chartered Accountant preferable)

B. Relevant (Functional/Level) & Total Years of Experience:

· 12 to 15 years

C. Functional Skills:

· Background from Oil & Gas industry

· Good grasp of accounting and commercial processes & issues

· Excellent working knowledge and experience in Excel, PowerPoint and Word

· Good understanding of Accounting & Financial Reporting Standards (IFRS / SFRS)

· Strong background in the areas of SOPs, control framework, regulatory compliance

D. Behavioural Skills:

· Professional integrity and confidentiality, team player

· Strong analytical & negotiation skills and eye for detail

· Self-motivated and initiative taking, can take ownership and deliver with less supervision

· Conflict management and problem solving with solution oriented approach within the regulatory and control framework

Job Responsibilities

Fund administrators are primarily responsible for the accounting, monitoring, and reporting transactions and values of the investment portfolio. They look into the management of the performance of funds and attend to the needs of the investors by providing the fund valuation. They prepare timely and accurate fund accounting output, including net asset values, yields, distributions for subsequent review, and accounting for investment portfolios including securities, real estate, or commodities. Their work thus consists of fund accounting and back-office tasks.

• To provide daily support on administrative duties as fund administrator
• To assist in fund accounting activities which includes performance reporting, NAV calculations, annual reporting requirement, subscriptions/redemptions etc
• To provide support in multiple asset classes and funds
• Trade processing and reconciliations
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• To prepare and generate investment and clients’ asset portfolio reports
• Perform closing of monthly/quarterly/yearly accounts
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 2 to 3 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.
• Accounting software - XERO, Netsuite, Fundcount, Finartis etc
  

about the company

Join a purpose-driven, publicly listed global pharmaceutical company at the forefront of pioneering and commercializing novel healthcare solutions for people with neglected needs. With over thirty years of research invested in their clinical pipeline, this company is deeply committed to making a positive impact on global health. Their dedication to addressing unmet medical needs is driving significant growth, and they are looking for passionate individuals to join their mission-driven team.

about the job

The Office Manager will play a pivotal role in supporting and managing the services of the Singapore office to ensure that facilities are well-maintained and administrative functions run smoothly. Based in Singapore Science Park, this role involves being the first point of contact for incoming communications, handling office support responsibilities such as catering and facilities management, coordinating logistics and distribution, and managing health insurance and other essential services for the Singapore entities. Additionally, the Office Manager will be responsible for maintaining office supplies, managing IT and telecommunications infrastructure, composing and editing correspondence, and ensuring the office remains professional and orderly.

skills and experience required

To excel in this role, you should have a minimum of 5 years of professional experience in an administrative role and be proficient in Microsoft Word, Excel, and PowerPoint. Excellent verbal and written communication skills are essential, and experience with QuickBooks is highly desirable. The ideal candidate will be highly organized, detail-oriented, and capable of multitasking in a dynamic environment. If you are looking for an opportunity to contribute to a company making a significant impact on global health, we encourage you to apply and become a part of this dedicated team.

To apply online please use the 'apply' function, alternatively you may contact Carmen.
(EA: 94C3609/ R2196577)

Responsibilities

Corporate Office Manager

Admin / Office

● Coordinating and managing appointments and meetings

● Maintaining and proper filing of general office files, including job files,vendor files and other files related to the Company’s operations

● Purchasing and managing office supplies, equipment and furniture, including pantry and cleaning supplies

● Overseeing the maintenance of office facilities, and equipment

● Attend to telephone enquiries promptly

● Supervise the cleaning vendor

● Liaise with Facilities Management department on maintenance and repairs

HR

● Lead and work with management on all human resource matters in the company

● Application and coordination of government and other grants

Finance

● Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking

● Management of payments and company IRAS submissions

● Management of staff payroll, including CPF submission and IR8A submissions

● Prepare reports, as required, for submission

Others

● Report and work with Managing Director / General Manager on any other human resource, finance or office management related duties

Requirements

● At least 3 years of related experience in a similar role

● Good proficiency in MS Office Word, Excel, and Outlook, and able to adapt and use software applications

● Bilingual and knowledge of other spoken language will be an advantage

● Able to prioritize, problem-solve and is meticulous in follow through

● Independent and a good team worker

Job scope :

- Responsible for managing office services by ensuring office operations and procedures are organised, correspondences are controlled, filing systems are designed, and that clerical functions are properly assigned and monitored

- Manage relationships with vendors, and outsourced service providers to ensure that service level agreements are maintained and services are provided as per agreed and all items are invoiced and paid on time in accordance with the procurement policy

- Manage itineraries and bookings for business trips.

- Plan and support internal and external events.

- Familiar with Singapore government policies and regulations regarding company operations, and appropriate medical, technological, and legal contacts

- Liaison with Chinese company headquarters, work visas for relevant personnel stationed by Japanese companies, etc.

Our requirements :

- Minimum 5 years of experience as an office administrator

- Minimum degree in any discipline

- Medical company experience will be preferable

Responsibilities

- Genaral Affairs

• Oversee and manage all administrative functions within the company
• Develop and implement policies and procedures to ensure smooth operations
• Coordinate and manage office facilities, including maintenance, repairs, and renovations
• Manage vendor relationships and negotiate contracts for various services
• Ensure compliance with legal and regulatory requirements related to general affairs
• Plan and execute company events, meetings, and conferences
• Manage the company's travel arrangements and accommodations
• Handle employee onboarding and offboarding processes, including paperwork and logistics
• Assist the HR Manager with all aspects of HRM, including hiring, payroll, leave, etc.

- Back Office Manager

• Oversee and manage the daily operations of the Back Office team
• Ensure accurate and timely processing of financial transactions
• Prepare and submit daily, weekly, and monthly financial reports
• Strengthen risk management and internal controls
• Ensure compliance with all relevant regulations and manage compliance tasks
• Supervise, train, and develop team members
• Develop and implement strategies to improve operational efficiency and accuracy
• Collaborate with other departments to streamline processes and enhance service delivery

Requirements

• Bachelor's degree in business administration or a related field
• Minimum of 5 years of experience in general affairs management
• Strong leadership, wide networking and organizational skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite and other relevant software

Others

• Able to start work at short notice
• Permanent position, 5-day work week
• To submit detailed resume indicating current and expected monthly salary

Preference

• Have experience in foreign companies
• Have experience with EP/SP/WP and other visa applications
• Have experience in HRM

Admin Duties for WSQ Operations

• Create and upload course runs in the Training Partner Gateway (TPG) portal.
• Create sessions under the different course runs in TPG portal according to our timetables.
• Verify all the entries for the new students’ particulars and upload them into the course enrolment session under TPG.
• Check status of all the course runs/sessions & enrolment creations under TPG notification session and follow up accordingly.
• Monitor attendance for all the students registered under TPG.
• Coordinate with relevant course coordinators for any changes to the course runs and sessions.
• Submit and upload assessment results for all participants under the Registered Training Provider (RTP) programmes.
• Download all the Statement of Attainments (SOAs) for the various RTP programmes.
• Handle all administrative and logistic matters pertaining to TPG.
• Undertake all TPG related trainings initiated by SkillsFuture Singapore (SSG).
• Provide support in setting up the Student Management System.
• Provide administrative support for Resource Planning & Assessment (RPA) if needed.
• Assist the Planning and Compliance Team for the purposes of document submission and audits.
• Plan and manage the operations of programmes for WSQ and Non-WSQ courses;
• To propose and implement marketing action and sales plans to achieve organisational objectives and sales targets for designated market segments.
• To develop new business opportunity with current and new clients.
• To attend to customer's enquiries/ feedback and follow up with after sales service.
• To co-ordinate activities to ensure successful programme implementation and delivery.
• To assist with data collection and preparation of reports.
• To ensure timely submission of information on the TMS portal and processing of trainee applications.
• To ensure compliance to requirements stipulated by the relevant agencies, which include but not limited to SSG, WSG and PDPA. Such requirements include timely submission of attendance, results, proper documentations such as proposals, contract agreement course applications, meeting minutes/reports with clients.
• Review and improve work processes;
• Any other tasks, reasonable and within the scope of the appointment, as and when assigned by management.

Sr. Shareholder Administrator, Singapore

We are seeking for Senior Shareholder Services Administrator (Know Your Customer / Anti Money Laundering) to join and support our growing team. You will be working alongside a group of experienced and amiable industry professionals. If you're a passionate solution driven self-starter, Bolder Group is a perfect place to grow your career.

Key Responsibilities

• Reviewing and processing of all KYC/AML related information of our clients' new investors in our system (Mantra).
• Ensuring that all KYC/AML related information of the existing investors is up to date, including periodic checks and risk assessments.
• Communicating with colleagues and clients via email and telephone about the files you are handling.
• Assisting with all screenings of our databases.
• Assisting with all required reporting (FATCA, CRS, Proof of Information).
• Setting up and reviewing new investors in Mantra.
• Processing investor transactions and generating contract notes and investor statements.
• Mentoring junior team members and assisting the Team leader.
• Any other tasks assigned to you.

Ideal experiences and competencies:

• Diploma or Bachelor’s Degree in Accounting, Finance or Business-related area would be an additional asset.
• Relevant shareholder service experience in Hedge Funds (preferred) or Private Equity Funds would be an advantage
• Preferably with at least 2 years' experience in AML KYC of investor
• Excellent working knowledge of MS Office.
• Strong written & verbal communication skills.
• Proficient in verbal and written English
• Proficient in Mantra will be an advantage.
• Client oriented, solution driven whilst adhering to internal policies and procedures.
• Committed to providing outstanding customer service and demonstrate strong interpersonal skills.
• Excellent leadership, organizational, time management, planning and co-ordination skills.
• A high degree of accuracy and attention to detail is essential.
• Ability to multitask and perform tasks effectively within tight deadlines.
• Proactive and able to work, mentor and guide a team.

Job Description :

• This role will report to the Head, Transformation Office and will be responsible for planning, executing and overseeing strategic and transformation projects across Maybank Singapore. You will work closely with cross-functional teams and key senior stakeholders to ensure successful delivery of projects / programs that drive business growth, innovation and change within the organization.
• Drive strategic planning efforts to align projects with organizational goals and priorities.
• Develop and present business cases to support project initiatives, ensuring clear articulation of benefits, costs, and risks.
• Lead end-to-end project management for strategic and transformation initiatives including scope definition, project planning, resource allocation, and risk management.
• Collaborate with business and support function stakeholders to understand their objectives, requirements, and transformation agenda, and leverage agile principles with a customer-first approach to facilitate continuous improvement and iterative delivery.
• Develop and maintain project strategy documents, timelines, and budgets to ensure project success.
• Establish the Program Management Office (PMO) structure, reporting framework, templates, channels, and cadence to effectively monitor progress, identify areas for improvement, and keep key stakeholders informed.
• Facilitate stakeholder alignment and buy-in through effective communication, negotiation, and influence strategies.
• Manage and monitor project progress, establish and track key performance indicators, and ensure project milestones are met, on time, and within scope.
• Identify and mitigate project risks, proactively addressing any issues that may impact project timelines or quality.
• Serve as the main contact point for key senior management of the Bank, program stakeholders, providing regular status updates, addressing concerns, and managing expectations.

Job Responsibilies :

• Bachelor’s degree in business, technology, finance, or a related field; PMP, Agile or other certifications are a plus.
• Minimum 3-5 years’ experience as a Management Consultant / Project Manager, with a track record of successfully managing large and complex transformation programs / digital transformation projects.
• Excellent communication, leadership and interpersonal skills.
• Exceptional problem solving and decision-making abilities.
• Ability to manage multiple projects simultaneously, and adapt to changing priorities.
• Experience executing and implementing project management and change management initiatives in large and complex organizations.

*Only shortlisted candidates will be notified.

Job Responsibilities:

Admin Duties for WSQ Operations

• Create and upload course runs in the Training Partner Gateway (TPG) portal.
• Create sessions under the different course runs in TPG portal according to our timetables.
• Verify all the entries for the new students’ particulars and upload them into the course enrolment session under TPG.
• Check status of all the course runs/sessions & enrolment creations under TPG notification session and follow up accordingly.
• Monitor attendance for all the students registered under TPG.
• Coordinate with relevant course coordinators for any changes to the course runs and sessions.
• Submit and upload assessment results for all participants under the Registered Training Provider (RTP) programmes.
• Download all the Statement of Attainments (SOAs) for the various RTP programmes.
• Handle all administrative and logistic matters pertaining to TPG.
• Undertake all TPG related trainings initiated by SkillsFuture Singapore (SSG).
• Provide support in setting up the Student Management System.
• Provide administrative support for Resource Planning & Assessment (RPA) if needed.
• Assist the Planning and Compliance Team for the purposes of document submission and audits.
• Plan and manage the operations of programmes for WSQ and Non-WSQ courses;
• To propose and implement marketing action and sales plans to achieve organisational objectives and sales targets for designated market segments.
• To develop new business opportunity with current and new clients.
• To attend to customer's enquiries/ feedback and follow up with after sales service.
• To co-ordinate activities to ensure successful programme implementation and delivery.
• To assist with data collection and preparation of reports.
• To ensure timely submission of information on the TMS portal and processing of trainee applications.
• To ensure compliance to requirements stipulated by the relevant agencies, which include but not limited to SSG, WSG and PDPA. Such requirements include timely submission of attendance, results, proper documentations such as proposals, contract agreement course applications, meeting minutes/reports with clients.
• Review and improve work processes;
• Any other tasks, reasonable and within the scope of the appointment, as and when assigned by management.

Admin duties for Accounts Support

• 5 days work week (8.30am - 6.15pm)
• Manage accounts documentation, filing and record-keeping
• Follow up and respond to client's enquiries
• Send reminders and contact clients for follow up on payments
• Other ad-hoc duties that may be delegated from time to time by management

JOB REQUIREMENT

• Well organized and proactive
• Pleasant and approachable disposition with good communication and mature working attitude
• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.
• Have computer knowledge and have at least 1-2years of working experience
• Team Player
• Able to start work immediately

Summary of Job Responsibilities

Attend to guests at hotel front office in accordance to Marina Bay Sands Service Quality Review Standards to provide optimal customer service experience for our guests.

Job Responsibilities

1. Accomplish Day to Day Operations

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
• Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
• Adapt to changes and ensure adherence to organisational operating procedures and service standards.
• Handle arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
• Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
• Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
• Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
• Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
• Handle guests’ challenges and feedback and escalate to higher management if necessary
• Handle room check out including regular checkout, express checkout and video checkout.
• Support Guest Service Agents with assignment of clean rooms during check in process
• Handle cashiering activities including deposits, paid-outs and foreign currency exchange.
• Handle hotel expenses settlement of Gaming VIPs
• Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs’ cashiering transactions
• Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back to back reservations and in-house guest high balance credit check.
• Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
• Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
• Handle future and on-day room assignment and inventory control
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.

2. Perform Service and Operational Excellence

• Exhibit exceptional customer service at all times to guests and fellow employees
• Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
• Recommend new ideas to enhance guest experience and revenue generation.

3. Apply Operational Risks

• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Report and document incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
• Respond to emergency situations
• Respond to guest requirements as long as they are safe, legal and economically sound

4. Participate Employee Engagement

• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development
• Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training

5. Involve in Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Review systems and processes for workflow and productivity improvement.
• Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team.
• Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
• Contribute ideas in support of the company vision, mission, value and guiding principles
• Active involvement in sustainability programmes to drive organisational green initiatives
• Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education & Certification

• Minimum GCE O Level.
• Diploma or Qualifications in Hospitality Management from a recognized institution is an added advantage.

Experience

• Minimum 2 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Competencies

• Good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.