Responsibilities:

1. Develop and implement strategic sales plans to achieve corporate goals.
2. Direct sales forecasting activities and set performance goals accordingly.
3. Review market analyses to determine customer needs, price schedules, and discount rates.
4. Direct staffing, training, and performance evaluations to develop and control sales and marketing programs.
5. Meet with key clients, assisting sales representatives with maintaining relationships and negotiating and closing deals.
6. Coordinate liaison between sales department and other sales-related units.
7. Analyze and control expenditures of division to conform to budgetary requirements.
8. Assist other departments within the organization to prepare manuals and technical publications.
9. Prepare periodic sales reports showing sales volume and potential sales.
10. Direct product research and development.

Requirements:

1. Proven experience as an IT Sales Manager or similar role.
2. Proficiency in MS Office and CRM software.
3. Min 5 years of IT Sales Experience.
4. Excellent communication and team management skills.
5. Min Diploma or degree in Business Administration, IT or relevant field.

Clarence Khoh

R1552376

You can make your mark being responsible for the efficient and effective management of all Salvage equipment, tools and machinery. You are a qualified and experienced equipment manager with a technical background. You will oversee our Salvage warehouse maintenance and repair operations as well as supporting in the mobilisation process to support Salvage Emergency Response and wreck removal projects. . You have a strong background in equipment and warehouse management, excellent organizational skills, and a solid understanding of machinery, tools and equipment maintenance. Next to that you will also be responsible for the Salvage Yard Safety Management and supplier management.

Your responsibilities as equipment manager  

• Manage and supervise all activities within the warehouse related to maintenance, repair and preparedness of the Salvage equipment, tools and machinery.
• Ensure proper receipt, storage, and issuance of machinery tools and equipment and relevant spare parts.
• Develop and implement inventory control procedures to optimize inventory levels.
• Conduct regular inspections of machinery tools and equipment.
• Develop and implement maintenance schedules to minimize downtime.
• Utilize inventory management software and tools for tracking and management.
• Analyse inventory data, identify trends, and generate reports.
• Coordinate with suppliers for timely delivery and issue resolution.
• Monitor and control costs by analysing expenditure and finding cost-saving opportunities.
• Provide training and guidance to warehouse staff on salvage yard safety practices.
• Manage the internal hiring process for equipment within the organization.
• Coordinate equipment requests and ensure proper allocation.

Your qualities and experience
You can move ahead as a equipment manager if you have:

• Minimum of 4 years of experience in equipment management, with a focus on machinery tools and dive equipment.
• A technical background
• Strong knowledge of warehouse processes and procedures, inventory management software and tools.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy in record-keeping.
• Effective communication and interpersonal skills.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Willingness to work overtime/extra hours in support of Emergency Response operations.
• Knowledge of safety regulations and procedures for machinery, tools and equipment.
• Knowledge of diving will be an added advantage.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

The Assistant Food and Beverage Sales Manager is responsible for working to achieve the strategic goals of the hotel, specifically in Food and Beverage outlets sales. Sales segments can be sub-categorized into corporate, social events, weddings, conference services and tours / wholesale. This position is also responsible to follow through on all matters pertaining to F&B events and functions in the hotel as well as the servicing of conference groups.

Primary Responsibilities

Achieves Both Individual and Team Revenue and Profit Goals as Per Budget and Forecast

• Achieves sales objectives and measureable goals set by management in terms of revenue as well as other financial KPIs based on budget.
• Proactive development of new businesses for key accounts and special events, working closely with the room sales and event sales team.
• Establishes close working relationships with existing guests.
• Understands the needs of the ever-changing market.
• Strong conversion in corporate / wedding enquiries.
• Presents hotel’s products and offerings to guest.
• Efficient negotiation and upselling to maximize revenue.
• Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.

Focuses on Meeting Planner and Guest Experience

• Ensures the accuracy of bookings, event requirement and restaurant event order at all times.
• Familiarises with the house system. (Opera, Social Tables, Resdiary)
• Timeliness in responding to enquiries from various platforms.
• Uses a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Focuses on the client experience and is present pre and post events.

Delivery of a Successful Event

• Effective communication among colleagues (inter departments) in a timely manner.
• Evaluates guest satisfaction and encourages continuous work improvement.
• Maintains a good working relationship with external suppliers.

Contributing to the Hotel Goal

• Cross selling of hotel guest rooms, spas, florist and any revenue generating sources to support the hotel’s achievement of its overall revenue goal.
• Active participation in departmental meetings and trainings.
• Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
• Contributes to the hotel’s CSR efforts by supporting the Planet 21 program.
• Upholds the Accor Values in the work nature, increasing stakeholders’ interest.

In this age of convergence and empowerment, we are looking for talents who can help our clients reinvent themselves and guide them through their transformation. It demands colourful personalities with an irrepressible passion for all the opportunities unleashed by digital disruption. Come join our Publicis family!

You will be joining a dynamic team that delivers award-winning digital campaigns. If you are strong in delivering and developing exciting digital media solutions while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives, we want to talk to you!
 
Our Client

We are Constellation – a bespoke Publicis Groupe Team delivering end-to-end solutions for one of Groupe’s most prized clients, Samsung, a top-five-in-the-world company boasting an audience of over 1 billion people in 80 countries.

Ready to work with one of the biggest clients in the world?  We’re a multi-disciplinary team with ambitions of transforming marketing by putting people (including our customers) first, and we’re looking for new talent to deliver purposeful work that can be demanding, but our ideal candidate relishes a challenge.

So, if you’re ready to join a world-class agency and a top-tier client, we’re ready for you.

Main Responsibilities

• Active Role in Regional Strategy & Guidelines Development
• Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Provide Quality Control/Strategic Inputs for Monthly Regional Governance Reports (Media Excellence Tracking, Digital Guidelines Monitoring); and Quarterly Competitive Reports
• Support Command Center Governance – Brief & Guidelines Governance; Taxonomy Checks (Coordination with Performance Unit); Local Market Readiness Check-Ins; GTM Readiness
• Apt knowledge & understanding of digital channels combined with the ability to understand digital infrastructure including tracking, web analytics, trafficking and Social
• Have prior platform experience in managing both online and offline media campaigns, including but not limited account setup, strategy development, organization, and management
• Mentor and develop Team Members/Direct Reports – Assoc. Manager/Sr. Planner
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis. 

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.

What you will be working on
As part of our team, you'll be involved in the following key areas:

Strategy Formulation
- Leverage data and advanced analytics to understand and predict taxpayers’ behaviours, enabling us to prioritise strategies aligned with our business objectives
- Collaborate with internal and external stakeholders to co-design and develop new compliance initiatives and products, driving innovation in our field

Data Analytics
- Develop and maintain analytics models for optimization of tax recovery
- Proactively scans and identify relevant new data sources, balancing costs and benefits of data collection and storage
- Utilise cutting-edge analytics tools to explore opportunities and achieve organisational objectives
- Develop interactive dashboards that support reporting and performance monitoring, providing business users with valuable insights and new perspectives
- Promote, train and guide business users to apply analytical tools and enable them to leverage data effectively

What we are looking for
To excel in this role, we are looking for candidates who possess the following:
- Bachelor's or above degree in data analytics and statistics-related fields
- Prior experience in data analytics/mining, machine learning and AI
- Proficiency in SQL and Python
- Excellent interpersonal, verbal, and written communication skills
- Strong analytical and problem-solving abilities, with a logical and organised approach to handling and analysing information
- Inquisitive mindset with the ability to question, probe, and analyse data effectively
- Resourcefulness and the ability to work independently in a team environment

We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a 2 year contract in the first instance.

The company

Maneuver Marketing is dedicated to build, operate and scale brands. In less than 5 years, we started and grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The role

As a Product Development Manager (Supplements & Nutrition), you will be responsible for developing our supplement product portfolio, ensuring its alignment with brand goals and customer needs. You will work closely with cross-functional teams to drive product strategy, develop new products, and enhance existing ones. In this role, you will also be the subject matter expert for our products and nutrition.

The brand’s mission – to build health products loved by women for improving their holistic health and well-being. The target demographic are women aged 45+ and older. Till date, the brand has served more than 2 million customers worldwide. 

Responsibilities

• Develop and execute a comprehensive product strategy in line with brand vision and business objectives.
• Conduct market research to understand customer needs, market trends, and competitive landscape.
• Collaborate with stakeholders, leadership, marketing, supply chain, customer support, and customers to define product requirements, features, user stories.
• Create and maintain a product roadmap, incorporating feedback, market changes, and business priorities.
• Collaborate with internal and external stakeholders to plan, design and formulate products.
• Collaborate on the product launch process, including go-to-market strategies, pricing plans, and promotional activities.
• Track and analyze product performance metrics, identifying areas for improvement and making data-driven decisions.
• Manage the entire product lifecycle, from ideation to retirement, ensuring product viability and profitability.
• Act as a customer advocate, gathering feedback, conducting user testing, and incorporating customer insights into product development processes.
• Conduct competitive analysis to identify opportunities, differentiate products, and anticipate market changes.
• Lead and coordinate product changes and update processes in a cross-collaboration environment.

• At Least 5 years proven experience as a product manager or similar role, in a relevant field.
• Expertise in nutrition/food science, naturopathy and/or integrative medicine or similar. 
• Strong understanding of product management principles, methodologies, and best practices.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to manage multiple projects simultaneously and thrive in a fast-paced, dynamic environment.
• Understanding of supplement development timelines and regulatory pathways.
• Passion for health and wellness products and a keen interest in staying up-to-date with industry trends. Passion in women’s health is a plus 
• Experience with market research, competitive analysis, and customer-centric product development.

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

The Senior Health Services Manager cum Therapist (“SHSMT”) shall be responsible for reviewing and enhancing the systems and processes of the mental health and addictions rehabilitation services of the Company, and assisting the Director of the Company in the programme development and delivery of therapeutic services, including provision of direct one-to-one therapy sessions.

The desired candidate shall be expected to have the following qualifications:

- A Bachelor's Degree in Psychology or equivalent

- Post graduate qualification in healthcare management

- Certification in addicitions management training

- Minimum 10 years experience in healthcare and addictions management

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

Main responsibilities

• Manage and mentor the regional accounts operations team into a high performing, efficient, accurate, and innovative team
• Responsible for cash flow and liquidity management, as well as GST submissions
• Responsible for the timely preparation of periodic financial reports, and ensuring that the reported results are compliant with accounting standards
• Analyse financial data and provide insights to inform business decisions and improve cost-efficiency
• Assist in designing and implementing internal controls and SOPs across HQ and subsidiaries, and responsible for monitoring the execution of the SOPs
• Leverage technology and work closely with functional teams to constantly improve productivity and quality of accounts operations and process flows
• Being a proactive partner to internal departments and external business partners
• Coordinate with the head of tax, legal and technology teams in relation to ad-hoc projects 
• Other ad-hoc duties assigned from time to time

• Degree in accountancy or equivalent professional qualification (CPA, ACCA) 
• 4 years of relevant experience
• Good understanding of International and Local Accounting Standards and tax regulations
• Sound understanding of internal controls and risk management
• Highly proficient in Microsoft Excel
• Proficient in verbal and written Chinese is a plus
• Experience with SAP B1 or a regional accounting / shared service centre is a plus

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)
• Tailored coaching services for mental wellness

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 18 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

As an Account Manager, we look to you to proactively help your Account Director to manage both your teams and your clients to deliver the best solutions that We Are Social can offer. You will manage the day-to-day demands of your clients and it is your responsibility to ensure that your tasks are completed within given timelines, to budgets and to the exceptionally high standard expected from our clients. You need to be conducting business in an effective manner with attention to detail and accuracy in all communication either internal or external. You will also be checking on the accuracy and standards of work of your Account Executive.

We do expect you to keep abreast of the industry for emerging trends and creative practices, educating not only your own team but also the wider team here. We are looking to you to keep your Account Director and clients updated and engaged with relevant industry practice.

Your key duties will include:

• Management of the day-to-day client activities
• Status and other reporting both internally and externally
• Ensuring that all activity follows sign-off processes
• Creation of client report presentations as required and appropriate
• Developing and planning creative campaigns relevant to your clients and their brief
• Assisting on new business pitches as assigned to you
• Research as required for new business
• Attending client meetings
• Compiling budgets for clients and new business
• Managing the work priorities of yourself and your team

What are we looking for?

• Experience owning and managing senior client relationships
• Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
• Understands social media universe
• Excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
• Outstanding organisational skills and the ability to handle multiple projects simultaneously while meeting deadlines
• Ability to communicate results to management and in a fast-paced environment

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

Main Responsibilities

Team Management & Leadership

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention

• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Develop, improve and optimise retail processes to improve productivity and store operations
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Conduct Stock Taking exercises at several intervals in the year, or as and when required.
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Recruit, coach, and build a robust team of Part Time and Full Time girls who strongly believe and live out the LB vision and mission
• Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)

• 5 years of experience in the retail industry, preferably in fast fashion
• 3 years of experience in managing a retail team(s) - both front and back of house
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Numerate and tech-savvy
• Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!

You should have / be:

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 30-40 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to inventory management, sales and cash management, merchandising, roster building, staff training and coaching, stock taking, and recruitment.

• Full corporate insurance inclusive of Dental
• Attractive monthly commissions for ASM, Performance bonus for SM
• Fully stocked pantry
• Staff discounts
• Uniform credits and welcome gift card of store credits
• Personal Learning and Development Fund
• Wellness support via Ami
• Employee-led recognition platform via Praisepal
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Be part of something exceptional. Join the team in shaping the future of healthcare facilities management!

• Salary: Up to $8000 + Permanent Role with AWS and Variable Bonus
• Work Schedule: 5.5 Days Work Week
• Industry: Healthcare Industry

Responsibilities:

• Oversee a talented team of assistant managers, engineers, technical officers, supervisors, and technicians.
• Establishing strong client relationships and maintaining service standards
• Taking charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage daily AC thermal comfort within acceptable limits
• Schedule and track maintenance activities for ACMV systems
• Conduct regular audit inspections to ensure service providers meet contractual obligations
• Handle tenant inquiries and liaise with external agencies for major repairs and maintenance works
• Prepare tender documents, coordinate and execute rectification works
• Plan training for staff development and ensure budget compliance
• Certify contractors' payments and ensure high standards of safety and integrity

• Bachelor's degree in Mechanical Engineering or equivalent
• Minimum 8 years of proven experience in facility management, ideally within healthcare, pharmaceutical, power plant, or semiconductor industries
• Strong leadership, communication, and interpersonal skills
• Proactive, independent, and able to perform under pressure
• Service-oriented mindset with a commitment to quality
• Hands-on experience with strong building and M&E knowledge
• High level of initiative and integrity, with a strong safety mindset

If you are a proactive, independent, and service-oriented individual with a passion for facility management, we want to hear from you! To apply or learn more, kindly forward your CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

This is an exciting opportunity to lead the brand's transformative journey! You will be driving consumer-centric strategies and shape the brand's success. Analyze data, set pricing, and craft innovative plans for major launches. Join a dynamic team, fuel your creativity, and make an impact in a fast-paced environment. Embrace the challenge, elevate the brand, and be part of an exciting journey to success!

• Overseeing the brand's implementation of the new brand promise, vision, position, architecture, and attainment of overall business objectives for the brand.
• Inspires and unifies the organization around the brand's vision, position, and strategies, ensuring clarity in translating them into functional expertise.
• Examines past data on new launches to create sales forecasts and financial plans.
• Analyzes and drives consumer insights to enhance impactful brand experiences.
• Studies market, consumer behavior, and competition to aid teams in setting new product prices and managing existing ones.
• Conducts regular reviews on the brand's consumers and trends, guiding channel plans and recommending goals for the upcoming year.
• Develops channel-specific targets, aligning with global business plans and contributing to annual brand operating plan reviews. Plans and allocates budgets for advertising and promotions to achieve profit targets.
• Leads in crafting Public Relations launch strategies for major releases, ensuring substantial media coverage for new product launches.
• Develops significant plans for Customer Relationship Management (CRM) to retain loyal members.

• Preferably holds a Bachelor’s Degree
• Demonstrates robust analytical skills
• Strong communication and presentation abilities.
• Proactive, disciplined, positive, resourceful, creative, organized, detail-oriented, and adept at multitasking.
• Possess experience in a leadership position
• Experience within the Retail/Skincare industry will be advantageous

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

• 5.5days
• Accessible Working Location (Central ), Close Proximity to Novena MRT

As a Clinic Manager, you will be responsible for the following duties:

• Ensure efficient and effective delivery of services and clinical care in the clinic and lead the dental team on the day-to-day operations
• Manage insurance claims
• Manage all administrative functions
• Represent the Management when needed
• Manage Compliance with NEA, MOM, MOH and other regulatory bodies
• Oversee, recruit and lead a team of dental nurses and support staff
• Manage all manpower requirements and HR policies, Payroll, Leave Management, etc
• Planning and management of staff/dentists schedule
• Liaise with all stakeholders - including patients, vendors, suppliers etc
• Manage customer enquiries and other customer service/operational issues
• Perform other related duties and responsibilities as and when assigned
• Business Development in terms of expansion of business, clinic upkeep and patient growth
• Marketing planning and execution of said planning
• Work with special projects (grants and certifications) from time to time
• Assist and development of social media marketing
• Assist Clinic Director in daily functions
• Attend and assist in dispute cases
• Participate in continuous quality improvement project
• Involved in recruitment activities, eg: interview, shortlisting, performance review etc.
• Person-in-charge for reporting to Clinic Director
• Bookkeeping of inventory, and sales
• Any other duties within the team

Requirements:

• Possess 3-5 years of managerial/supervisor experience, will be preferred
• Good interpersonal and leadership skills

Remuneration Package:

• Basic Salary uo to $8,000
• AWS 1 Month
• Variable Bonus

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

You can make your mark being responsible for the efficient and effective management of all inventory, ensuring the availability of machinery, tools and equipment as required. You are a qualified and experienced warehouse manager with a technical background. You will oversee our Salvage warehouse operations for machinery, tools and equipment. You have a strong background in warehouse management, excellent organizational skills, and a solid understanding of machinery, tools and equipment maintenance. Next to that you will also be responsible for the Salvage Yard Safety Management and supplier management.

Your responsibilities as warehouse manager

• Manage and supervise all activities within the warehouse for machinery, tools and equipment.
• Ensure proper receipt, storage, and issuance of machinery tools and equipment.
• Develop and implement inventory control procedures to optimize inventory levels.
• Conduct regular inspections of machinery tools and equipment.
• Develop and implement maintenance schedules to minimize downtime.
• Utilize inventory management software and tools for tracking and management.
• Analyse inventory data, identify trends, and generate reports.
• Coordinate with suppliers for timely delivery and issue resolution.
• Monitor and control costs by analysing expenditure and finding cost-saving opportunities.
• Provide training and guidance to warehouse staff on salvage yard safety practices.
• Manage the internal hiring process for equipment within the organization.
• Coordinate equipment requests and ensure proper allocation.

Your qualities and experience
You can move ahead as a warehouse manager if you have:

• Minimum of 4 years of experience in warehouse management, with a focus on machinery tools and equipment.
• Strong knowledge of warehouse processes and procedures, inventory management software and tools.
• Proficiency in mechanical engineering.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy in record-keeping.
• Effective communication and interpersonal skills.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Knowledge of safety regulations and procedures for machinery, tools and equipment.
• Knowledge of diving will be an added advantage.

Job Title:  Assistant Manager / Manager       

Department: Trust/Private Clients

Location:  Singapore

Reporting to: Team Lead, Head of Trust Services

Persons to be supervised: Trust Officers

Purpose of the job

To manage the day-to-day administration of a varied portfolio of more complex trust structures and to maintain a wide and detailed knowledge and understanding of trust administration generally, to include money laundering, compliance and relevant legislation. This position requires the post holder to work autonomously, whenever necessary, with the ability to support the team and senior employees to ensure workload is completed accurately, effectively and efficiently.

Main Responsibilities

• To deal with the day-to-day administration of a varied and complex portfolio of trust and company structures, and to maintain a wide knowledge and understanding of company and trust administration generally, to include money laundering, compliance and relevant legislation.
• Work closely with Head of Trust Services and Business Development Director with the on-boarding of new business within the Group.
• To ensure tasks are completed to the highest possible standards, within the agreed timescales and that the objectives of the Group are fulfilled.
• To nurture, develop and grow the trust officers and senior trust officers in the team
• To consider the views, development and strengths of all team members prior to decision-making.
• To develop close working relationships with relevant clients and contacts and to strengthen key relationships through regular contact.  To seek to provide innovative and practical answers to client queries, being alert to both commercial concerns and technical accuracy. To ensure absolute compliance with KYC procedures in order to maintain knowledge of the client business.
• To ensure billing and debt collection is carried out effectively and in a timely manner. 
• To be alert to new business opportunities and to maintain a broad general knowledge of issues affecting the offshore industry, and be able to apply this knowledge in developing new and existing business.
• To attend marketing events and seminars organised by intermediaries, whenever appropriate and possible.
• To support Ocorian’s strategy, demonstrating the ability to generate innovative operational ideas and constructively challenge the status quo.
• And any other such duties that might be reasonably required for this role.

#LI-DL1

Involve in financial analysis & consolidation of P&L, Balance Sheet, Cash Management, budgeting and forecasting, at South East Asia level. From delivering key financial reporting requirements to supporting Regional CFO and Finance Controller, this role ensures that financial consolidation and analytical processes are positioned to provide accurate, timely data, both internally and externally to the management team.

• Perform monthly financial closing and management reporting for internal control and statutory filing requirements.
• Prepare & submit consolidated information at South East Asia level during the monthly reporting, forecasting & budgeting cycles coupled with analytical review for variances.
• Manage various internal reporting requirements on a monthly, quarterly and annual basis.
• Supports management on financial and operational issues
• Develop & implement process improvements.
• Adhoc projects as needed and additional duties as assigned

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in mathematics, engineering, business, science, computing, or any numerical fields preferred)
• At least 6 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Team player
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]
Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

• Permanent position, Salary up to $7,500 with Variable Bonus + Benefits
• Experience in leadership roles
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Strong communication skills, both written and interpersonal
• Passion to participate in National Projects

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar, Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in the five markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery consulting engagements for Visa clients across Indonesia, Philippines, Vietnam, Myanmar, and Cambodia, enabling portfolio growth and improved profitability in clients’ payment card business. In addition to this, the Manager is also tasked to help drive special projects that various consulting leads need to drive in the respective markets that will help scale VCA IPVMC’s strategies. The role has a unique and exciting opportunity to support the deployment of innovative solutions to clients that include banks, fintechs, and merchants. This is an individual contributor role reporting into the Director, Lead of Digital and Porftolio Optimization practice area for VCA IPVMC.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in IPVMC. In this role, you are expected to:

· Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.

· Drive client conversations with the client working team, execute and embed our solutions within the client’s environment. Building content and engagement delivery involves strong project management skills.

· Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.

· Develop propositions by closely working with Account Executives in managing the scope of work and project timelines

· Work across advisory practices to execute engagements across the VCA verticals.

· Help design and enable delivery of scalable, repeatable, and effective solutions to clients while anticipating and planning for deviations to intended experience

· Liaise with other functions to identify impact, support, gaps, and assist in the resolution of gaps

· Help execute new initiatives of VCA IPVMC that may include changes to current solutions and/or business operations

· Responsible for workflow assignments and must be a fast responder and proactive in resolving issues and meeting deadlines

· Embrace new methodologies on an ongoing basis as the business scales with the organization

This role reports to the Practice Lead for Digital & Portfolio Optimization in the VCA IPVMC cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the IPVMC cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

· As part of the team you will get opportunity to work on strategically important projects for clients.

· As an example, you might be working with various issuers across the 5 markets and assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to clients

· You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.

· You will be the project manager of several engagements across IPVMC, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.

· You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

· You will be operating in a fast-paced environment and contribute establishing new solutions to clients

· You will also work closely with internal stakeholders to deploy and operationalize new ways of collaboration to help produce a high performing team

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.