Job Responsibilities:

• Review project plans to plan and coordinate project activity.
• Manage backup, security and user help system.
• Operating smaller budget projects.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Provide users with technical support across software, hardware and integrations
• Learn the Workplace product and our support tools
• Investigate technical issues and bugs which customers send us via cases
• Answer customers and create the right reproductions and tasks for engineering to fix problem
• Other associated customer support work

Skills:

• Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Basic knowledge of computer software, such as Javascript, HTML, JSON, RestAPIs, etc.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of computer hardware and software.
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• PMI or PMP certification preferred.

Company Description:

prettyFIT is a well-known Singaporean ladies footwear brand with a strong reputation for creating stylish and comfortable shoes for women. We are looking for a Marketing Manager to join our team and oversee the brand's positioning and development.

Job Description:

You will be required to develop and execute marketing strategies that align with the brand's image and marketing objectives. Additionally, you will be responsible for identifying opportunities for growth and developing marketing campaigns to increase brand awareness and sales.

Responsibilities:

· Develop and implement marketing strategies to achieve brand objectives.

· Oversee the brand's positioning and development, ensuring that it aligns with the brand's image and values.

· Develop and manage marketing campaigns, including digital and social media marketing, advertising, and promotions.

· Conduct market research and analyse consumer trends to identify opportunities for growth.

· Develop and maintain relationships with key stakeholders, including KOLs and media outlets.

· Work with the creative team to develop marketing collaterals, videos and social content.

· Collaborate with the sales team to develop sales strategies and promotions.

· Monitor and analyse the performance of marketing campaigns and use analytics tools to identify areas for improvement.

· Stay up-to-date with the latest marketing trends and best practices.

Requirements:

· Bachelor's degree in Marketing, Communications, or a related field.

· At least 3 years of experience in marketing, with a focus on brand positioning and development in a retail environment

· Strong knowledge of digital and social media marketing platforms.

· Excellent communication and interpersonal skills.

· Strong project management and organizational skills.

· Ability to work independently, multitask, and meet tight deadlines.

· A strong attention to detail and problem-solving skills.

· Experience in the fashion or footwear industry is a plus.

If you are a creative, innovative, and motivated marketing professional looking to join a dynamic and growing brand, we would love to hear from you! At prettyFIT, we believe in creating a positive and supportive work environment that encourages growth and development. We offer competitive remuneration and benefits packages, as well as opportunities for career advancement.

To apply, please submit your resume and cover letter to our recruitment team: [email protected]

We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing delivery within budget and timeframe.

A Day in the Life

Client Relationship Management:

• Collaborate with clients to clearly define their design aspirations and translate them into a formal design brief
• Facilitate seamless communication between the client and internal design team, ensuring client expectations are met and exceeded
• Proactively manage client expectations and navigate through any changes or challenges efficiently

Project Planning & Execution:

• Develop comprehensive project plans using MS Project or similar project management software, outlining key milestones, timelines, and resource allocation
• Conduct regular meetings with client and internal teams to ensure clear communication, address design queries, and maintain project momentum
• Coordinate effectively with internal designers, landlords, architects, engineers, and other stakeholders involved in the project

Procurement & Tendering:

• Identify and recommend qualified consultants to join the project team through a defined RFP process.
• Assist the client in the tendering process, responding to technical queries, and clarifying project requirements.
• Evaluate tender submissions, providing well-informed recommendations to the client for informed decision-making.

Construction & Handover:

• Facilitate regular stakeholder meetings throughout the construction phase, ensuring open communication and alignment
• Meticulously document meeting minutes for future reference and action tracking
• Effectively manage client change requests, translating them into clear instructions for the project team
• Conduct regular site visits to monitor progress, oversee quality control, and address any logistical concerns
• Manage testing and commissioning procedures for project readiness
• Coordinate final inspections with landlord, consultants and contractors to ensure project compliance
• Prepare punchlists and diligently follow up with contractors to rectify deficiencies
• Manage project close-out, including final accounts, handover documentation (as-built drawings, O&M manuals), and training sessions
• Oversee reinstatement and move management activities, ensuring a smooth transition to project completion

We are looking for

• Minimum of 5 years of experience managing design projects in the Retail/Corporate industry. Junior candidates with demonstrably strong skills and relevant experience in design management may be considered
• Proven track record of successfully delivering complex design projects on time and within budget
• Excellent communication, interpersonal, and negotiation skills in both written and verbal formats
• Strong organizational and time management abilities
• Proven ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing circumstances while maintaining deadlines
• Proficiency in design visualization software (e.g., AutoCAD, Revit), project management software (e.g., MS Project, Primavera), and communication tools (e.g., Microsoft Office Suite). Knowledge of BIM (Building Information Modelling) systems a plus
• Experience with design procurement and tendering processes
• Keen understanding of design constructability, able to identify potential constructability issues early in the design process and collaborate with designers to find solutions. Experience working with contractors and understanding how design decisions impact buildability and cost
• Working knowledge of construction methods, materials, and regulations relevant to the industry. Ability to oversee construction activities, identify potential quality issues, and implement corrective actions promptly
• PMP certification and/or LEED accreditation highly preferred. Demonstrates commitment to professional development and best practices in project management and sustainability

Responsibilities:

• Responsible and lead a team of product buyers action related on purchasing, planning, negotiating, on-time delivery of product plan.
• Managing inventory targets and take active steps to make sure inventory remains well-stocked, cost effective to fulfill customer orders and maximize returns within company goals
• Work and liaise closely with sales team/customers to support sales and product related activities.
• Maintains system accuracy and product information relevant and updated.
• Any other duties assign by the supervisor.
• Formulate and implement plans and programs by focusing on customer/supplier product issues, market forecasts, industry trends and technological advancements
• Engage and develop strong relationships with the focus supplier management through effective communication and motivational techniques
• Facilitate ongoing focus supplier reviews to ensure exceptional performance to the annual business plan
• Work with the focus suppliers and Marketing Communication team to develop collateral materials, advertising, newsletters and web-based offerings

Requirements:

• Min. Diploma in on Mechanical / Electronics Engineering, Supply Chain or equivalent
• At least 5 years’ experience with Supplier Marketing, Distribution or Asset/Inventory Management of which 2 years of managing a team
• Experience in electronics components is an added advantage
• Exhibits strong analytical, problem-solving, organizational skills
• Good presentation skills
• Able to multi-task and work under pressure in a fast-paced environment
• Proficient in MS Office Applications and Excel skills
• Working Knowledge of electronics components in passive product will be an added advantage

1. Min. 3 years of experience in the sales logistics department or in the freight forwarding industry.

2. Min. GCE 'O' or Diploma equivalent.

3. Self-motivated and be prepared to take on challenges

4. Able to meet any schedule on any tasks assigned, accurately and presentably

5. Able to delegate clearly and establish clear expectations

6. Able to work independently with initiative

7. Able to contribute ideas and suggestions to the company

8. Ability to handle customers effectively, that is, to work with us and to achieve stated organizational objectives and goals

9. To give good support to the management and be a good leader who always feels excited, enthusiastic and eager to come to work each day with a light heart and a clear mind, and should be able to influence subordinates to feel the same.

10. Must have good sales record and generate more and good business for the company

11. Monthly sales quota exceeded, commission will be paid. (interview will explain)

12. Possess own vehicle and transport allowance will be provided.

13. 5-Days week (9am to 6pm)

14. Good and positive working attitude

15. Attendance and Punctuality

• upervise and lead cleaning staff, including hiring, training, and performance management.
• Assign tasks and responsibilities to cleaning personnel.
• Monitor staff attendance and schedule adherence.
• Develop and implement cleaning schedules and workflows.
• Monitor and manage cleaning supplies and equipment inventory.
• Order and replenish cleaning supplies as needed.
• Collaborate with clients to customize cleaning plans and schedules.
• Address and resolve operational issues promptly.
• Any other ad-hoc tasks assigned.

This is a 6-month contract based in Singapore.

Responsibilities:

- Developing regional activation plan against revenue priorities. Successful delivery of activation plans and sales strategies to our vendor teams

- In -quarter enablement of agents/TLs and optimisation of program go to market

- Performance management of program KPI’s, to meet and exceed revenue, operational and solution metrics

- Build a deep understanding of advertiser challenges and opportunities. Generate actionable insights for the internal teams.

- Active communication and collaboration with the internal teams for execution and influencing program outcomes

Minimum Qualifications:

- 5+ years’ experience working with sales, digital marketing, consultancy, advertising

- Experience with end to end execution and driving wide cross functional collaboration

- Analytical thinker with experience working with data concepts and principles

- Critical-thinking and problem-solving experience

- Experience with Outsourced Sales or experience working & building relationships with outsourced vendors/third parties sales, or with Small and Medium Businesses, external sales and marketing partners, or Advertising Agencies

UEN: 199700895N

Responsibilities:

• Oversee and lead the whole warehouse operations and in charge of day-to-day inventory and distribution management.
• Ensure all incoming and outgoing shipments are complete timely.
• Plan and organize to meet delivery order.
• Supervise organizing, arranging, and rearranging of items in an orderly manner in a warehouse to achieve optimized usage of warehouse space.
• Produce regular reports and statistics of operation on a daily, weekly, and monthly basis.
• Train the workforce and supervisors and seek continuous improvement.
• Ensure general housekeeping and safety / equipment in the warehouse are to up to Performance standard.
• Other ad-hoc duties assigned by management.

Requirements:

• Relevant supervising working experience in warehouse.
• Minimum Diploma in Logistics and Supply Chain or equivalent
• Proven ability: to monitor, lead & train a team to carry out their daily work duties accordingly.
• A positive mindset to continuously strive & achieve high performance standard for the Warehouse.
• Hands-on commitment to getting the job done.
• Excellent communication and interpersonal skills
• Able to operate a Reach truck will be an advantage.

Requires strong project/program management skills; able to lead global, cross-functional teams across business segments. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Requires guidance in only the most complex situations. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Initiates projects and presents justification to obtain project approval for resources and funding
• Leads key projects and programs in support of global logistics network optimization and automation
• Ensures specific project and program objectives and scope are defined, and necessary preliminary activities are completed to allow for effectiveness and focus during later stages of completion
• Ensures all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion
• Ensures all phases of project, program and/or process development are documented, and information required in other functional areas is reported, disseminated, or transferred, as appropriate
• Ensures compliance with Company policies regarding Intellectual Property, Confidentiality, Quality and Safety
• Solves systems and process related issues to support Operations, internal organizations, and external suppliers
• Analyzes data to identify opportunities for improvement and/or cost savings.
• Effectively works with other staff to maximize productivity for the project / program and organization
• Performs tasks as required to support the organization and projects

Experience

• Minimum 7 years of project management in logistics, supply chain management or relevant technical/analytical discipline
• Hands-on, highly organized project manager who has led global projects consisting of cross-functional teams across multiple businesses
• Demonstrated ability to solve complex problems using strong troubleshooting and analytical skills
• Experience leading ERP/systems projects, from Initiate to Close phases
• Demonstrated ability to liaise between Business and IT on project requirements, design, testing, and deployment
• Preferred: Experience leading Logistics process optimization and systems automation and integration projects

Knowledge

• Program/project management, software/system implementations, process standardization
• Specific systems and business processes necessary to support a global logistics network
• PMP (Project Management Professional) certification preferred

Skills

• Ability to build and lead cross-functional teams across multiple business units globally
• Strong project management and leadership skills as well as demonstrated expertise in problem solving, change management and time management
• Excellent interpersonal, communication (both written & verbal), presentation, and organizational skills, with the ability to analyze complex situations quickly
• Proven executive level presence and ability to influence executive level decisions
• Proven financial and business acumen
• Proficiency with MS Excel, PowerPoint, Word, Visio, etc.
• Adept with SAP ERP system

Key Attributes/Qualities

• Self-driven: take the initiative to learn and add value to the organization
• Flexible/adaptable: able to adjust, expand, and change as required to support the organization and projects
• Dependable/Dedicated: make and keep commitments; achieve results; team player
• Curious/Knowledge Seeker: willingness to learn and drill down to understand; able to connect the dots quickly
• Organized/Detailed-oriented: clear communication and detailed project planning; anticipate and mitigate
• Customer Focused: promptly resolve customer issues and respond to inquiries
• Innovative/resourceful: explore all possibilities and networking opportunities to come up solutions

ROLES & RESPONSIBILITIES

• Supervise day-to-day operating process and maintain daily operation.
• Monitor and maintain process quality according to company standards.
• Ensure that the workplace is properly maintained and clean.
• Maintain a positive and professional approach with customers.
• Resolving of conflicts in a professional way.

REQUIREMENTS

• Minimum 3 years relevant experience
• Good team management skill
• Strong analytical, problem-solving & decision-making skills
• Must hardworking and responsibility.

The Product Performance Management Lead Specialist/ "Wholesale Lending Credit Risk (WLCR) Product Manager (Liquidity Management Services)” is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. The candidate will be responsible to work with the Global Liquidity Management, Payments and Receivables Product, Cluster and Country teams to drive the strategic implementation of the WLCR program and streamline the use of credit and liquidity in TTS for the purpose of clearing payments.

Responsibilities:

• Analyze the current state process, infrastructure and policies to articulate improvement areas with the objective of streamlining credit and liquidity usage within the global WLCR framework.
• Create a best in class, global model for credit and balance consumption for payment processing.
• Identify data, process, regulatory and policy differences and create a plan to remediate the identified differences.
• Act as the subject matter expert on credit lines and balance usage by clients, articulate a vision and plan aligned with WLCR strategy to create the best-in-class client experience operating across Liquidity Management and Payments.
• Deliver on Regulatory Business Critical Milestone (RBCM) commitments to transform credit and balance usage process, infrastructure and reporting in Asia.
• Integrate WLCR offerings seamlessly with prevalent and emerging payment methods as well as liquidity management practices such as liquidity sharing.
• Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7 to 10 years of experience with Banks.
• Good understanding of Credit Risk and Liquidity Management Systems within BFSI.
• Level of expertise and demonstrated experience in Product Management and/or Product Development discipline.
• Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions.
• Ability to make complex judgments and provide solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
• In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions.
• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations.
• Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
• Experience with and confidence in delivering presentations to clients and senior managers.

Education:

• Bachelor’s/University degree, Master’s degree is “Good To Have”

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Manager, Business IT Solutions (M/F/D)

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high value international traveller and the mission of the organisation is “to contribute to the long-term profitability of its members beyond their individual capabilities.” The Star Alliance office in Singapore, coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

In your capacity as Manager, Business IT Solutions, you will report to the Senior Director, Delivery Excellence, in the Digital and Technology business unit, which provides Star Alliance member airlines with expert knowledge in the areas of IT Architecture, IT Delivery, IT Operations, IT Security, and Project Management.

You will work primarily (but not exclusively) with the Airport Experience team who are part of the Customer Experience business unit. This team of product owners develop and apply digital and self-service technologies to offer customers efficient and seamless travel services. The team’s, focus is to improve the passengers’ experience at airport touchpoints, manages transfer baggage handling and provides connection services to customers transferring between different Star Alliance member airlines.

Your role will be to work closely with the Star Alliance product owner to develop and manage implementation of Star Alliance digital solutions across airline, airports and external ecosystems. You will also assume technical ownership of certain Star Alliance applications. This is a challenging role for the successful candidate who is motivated to drive Star Alliance’s business IT solutions.

Job Summary

• Develop and manage Star Alliance digital solutions across airlines, airports and external ecosystem, including solution architecture, coordinating development efforts between different development teams, user acceptance tests, and go-live
• Organise project meetings, monitor and manage project schedules
• Coordinate with all stakeholders for execution of projects, to include requirements gathering as well as translating business requirements to functional requirements and ensuring technical feasibility
• Review vendors’ solution proposal and SOWs to ensure business and functional requirements are met and addressed
• Define product strategies, recommend new product features and provide continuous improvements to existing products
• Refine the product backlog including new features, enablers and technical debt
• Oversee the resolution of tech-related issues and bugs with vendors to ensure compliance with standards and SLAs, to achieve optimal performance
• Coordinate and manage architectural decisions with all relevant stakeholders
• Lead the technical aspects in the solution design phase
• Ensure delivered products provide functionality as designed
• Stakeholder management includes ensuring timely and accurate communication to address all enquiries

Your Profile

• Completed studies in Computer Science or related field
• Experience managing or coordinating development teams e.g. Team Lead, Tech Lead or Scrum Master
• Experience/familiarity with face recognition technology or biometrics
• Experience with technical integrations e.g. API, MQ, ETL etc.
• Experience with Airline IT ecosystem is preferred, for example PSS, DCS, eCommerce, etc., understanding of new technology and standards such as NDC, Offer & Order, etc.
• Experienced presenter/trainer in larger workshop environments, ability to prepare effective PowerPoint presentations
• Experience in multicultural environments and multiple stakeholder management and being able to work with a geographically dispersed team of stakeholders
• Able to lead large workshops as well as facilitate technical discussions
• Takes initiative and self-motivated, works cohesively in a team
• Highly organised and possess the ability to manage multiple projects or tasks concurrently
• Willingness to travel
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders

We Offer

• Full-time position based in our Singapore office
• Unlimited contract
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travellers who travel on our member airlines.

If you believe you are the perfect candidate then give us the opportunity to get to know you and submit the send an email to [email protected]. Please email your CV along with a cover letter summarizing your experience.

This is an 8-month contract role based in Singapore.

RESPONSIBILITIES

• Review and process incoming reports of alleged legal rights infringement during the APAC time zone. Key metrics include SLAs, quality, accuracy, and escalation rates;
• Proactively deliver insights from data and trends seen in the queues, and suggest improvements;
• Specifically, the scope of work includes:

1. Content review:Responsible for reviewing and analyzing user-submitted reports of intellectual property infringement on the social media Family of Apps. This may involve assessing the validity of the report, determining whether the content violates social media policies or applicable laws, and taking appropriate action such as removing the content or disabling the account.
2. Correspondence management: Manage correspondence with users who have submitted reports of intellectual property infringement, as well as with rights holders and their legal representatives. This may involve providing updates on the status of reports, requesting additional information, and communicating decisions regarding content removal or account disablement.
3. Data entry and record keeping: Responsible for accurately entering data into the systems and maintaining detailed records of all actions taken in relation to reports of intellectual property infringement. This may involve using specialized software or tools to track and manage reports, as well as generating reports and analytics as needed.
4. Policy and legal compliance: Stay up-to-date with relevant laws and regulations related to intellectual property, as well as the social media's internal policies and guidelines. They will be responsible for ensuring that all actions taken in relation to reports of intellectual property infringement are compliant with these requirements.
5. Training and development: Participate in ongoing training and development programs to improve their skills and knowledge in the area of intellectual property operations. This may involve attending workshops, webinars, or other training sessions, as well as completing online courses or certifications.

MINIMUM QUALIFICATIONS

• Bachelor's degree and/or masters or equivalent experience;
• 1+ years of professional experience, preferably with a background in trust & safety / risk management operations (previous legal or Intellectual property experience preferred);
• Strong critical thinking and creative problem solving skills;
• Passionate about helping people and maintaining user trust in social media platform;
• Interested in the intersection of legal guidance, policy and free speech on the Internet;
• Intellectually curious, self-motivated and scrappy;
• Excellent communication skills with strong attention to detail;
• Able to act independently across competing priorities and exercise impeccable judgment;
• Able to thrive in a constantly changing environment.

UEN: 199700895N

We are sincerely recruiting a beauty manager to

handle the daily routine of the business.

Job scope and responsibilities :

- Responsible for staff training and development

- Motivate beauticians to achieve their goals and meet sales targets consistently

- Build customer relationship to develop potential customers into long term customers.

- Handle customers feedbacks and complaints to ensure a high service quality and customer satisfaction

- Provide services to customers who purchases the products such as facial wash , slimming, eyebrow trimming, manicure (including designing and extension)

- Recommend, promote and identify suitable products/services to visitors according to their needs and demand.

- Evaluate beautician’s performance to provide feedbacks.

Job Requirements:

- At least 3 years relevant management experience in Beauty industry.

- Candidate must be fluent in both English and Mandarin.

- Willing to work overtime when necessary

- Minimum diploma qualification

- Excellent communication and interpersonal skills

- Skills required: sales, team management, customer service and all relevant skills such as

- facial wash

- pedicure

- nail art design

- eyebrow embroidery

- Candidate who has a beauty certificate will be an advantage.

Only the short listed candidates will be notified.

The duties of a store assistant manager

Managing inventory by monitoring the amount of stock available for sale and placing orders in advance to replenish low stock levels and avoid being out of stock.

Planning budgets.

Handling customer queries and complaints.

Recruiting, training, and supervising staff.

Preparing store displays and promotional material.

Ensuring health and safety compliance.

Managing the store’s financial performance and coordinating and directing all store activities

Job Requirements

2 years relevant experience, preferably in a Supervisory role

Team player but also able to work independently

Customer-oriented with a pleasant disposition

Able to multi-task and thrive in a fast-paced environment

Able to work on rotating shifts, weekends, and public holidays

Responsibilities

· Overall manage given Named Partners to achieve the joint business growth target for Huawei solutions and ICT products including network, IT storage, Optical, Cloud and Green Energy etc.

· Conduct Joint business planning and business analysis, execute joint activities, drive and meet sales result.

· Plan, manage and support given partners enablement through product training, sales best practices sharing, partner programs, certification, joint solution productization and launch, POC etc.

· Manage partner incentive programs and partner marketing funding and operations. Work and support marketing team, solution team to drive joint partner marketing for joint business awareness and Demand Generation.

· Work and support partner's project for joint tenders/projects.

Job Requirements

· Bachelor Degree is mandatory, prefer in IT or Engineering.

· 5+years of experience in Partner management or Account Sales in ICT industry

· Public Sector Sales and Enterprise sales background is a plus.

· Good commutation skill, project management skill, presentation will be a must.

· Quick learner, hard-working, can-do attitude and believe in the value creation through partnership.

About the Job

Customer service Manager: Sales and marketing - Refers to the assistance and support provided to customers before, during, and after their purchase or interaction with a company's products or services. It involves addressing customer inquiries, resolving problems or issues, and ensuring customer satisfaction. As a Agile Service Manager participant, the primary goal will be to build positive relationships with customers, enhance their overall experience, and maintain their loyalty to the business with respect to the sales and marketing responsibilities in Customer Service roles organization the aim is to promote and sell products or services to customers. While your sales activity will be primarily focuses on the tracking and execution of inquiries logging and closure, Generation of RFQ and follow up for PO for our products and services, to facilitate the process of selling. While the marketing encompasses a broader set of activities that create awareness, generate leads, and facilitate sales conversions, and monitor the KPI’s of the sales and marketing group for world wide activities.

Duties and Responsibilities

• Responding to customer inquiries: Addressing customer questions, concerns, and requests promptly and effectively through various communication channels such as phone, email, live chat, or in-person.
• Problem-solving: Identifying and resolving customer issues, complaints, or technical difficulties in a courteous and efficient manner, aiming to exceed customer expectations.
• Providing product or service information: Offering detailed and accurate information about products or services to help customers make informed purchasing decisions.
• Handling transactions: Assisting customers with purchases, refunds, exchanges, or any other financial transactions, ensuring accuracy and security
• Maintaining customer records: Updating and managing customer databases or CRM systems to keep track of customer interactions, preferences, and history for personalized service. Familiar with CRM software, Odoo, Sales Force or applicable systems.
• Managing customer feedback: Actively seeking and collecting customer feedback, both positive and negative, and using it to improve products, services, or processes.
• Escalating complex issues: Identifying situations that require higher-level support or specialized knowledge and escalating them to appropriate departments or supervisors.
• Maintaining the company forecasts to the AOP, providing revenue reporting and information weekly, monthly quarterly. Work with the VP on the success models, presentations, sales analysis and variance to sales as and when required.
• Market research and analysis: Conducting research to understand target markets, customer needs, competitors, and industry trends to identify opportunities and inform sales and marketing strategies.

GROUP ACTIVITY

• Lead generation: Collaborating with the sale teams, and distributors towards and executing strategies to attract potential customers and generate qualified leads through various channels such as advertising, content marketing, social media, events, and referrals.
• Product/service promotion: Supporting marketing campaigns, messaging, and materials (e.g., advertisements, brochures, websites) to effectively communicate the value proposition and benefits of products or services.
• Supporting Sales presentations and learning negotiation skills and practices: Engaging with potential customers, delivering persuasive sales presentations, addressing objections, and negotiating terms to close deals and achieve sales targets.
• Relationship building: Building and maintaining relationships with customers, partners, distributors, or other stakeholders to foster long-term loyalty and repeat business.
• Sales forecasting and planning: Analyzing sales data, market trends, and customer insights to forecast future sales, set targets, and develop sales strategies and plans.
• Customer relationship management (CRM): Utilizing CRM systems to track customer interactions, manage leads, and optimize sales and marketing efforts.
• Collaboration with other departments: Collaborating with product development for customer sample support, and other internal teams to gather insights, align strategies, and ensure a seamless customer experience.

Tactical and Indirect Responsibilities:

• Support the sales team in quote to customers & help follow up on status & close orders
• Order entry and acknowledgement
• Work with internal team to support sample requests. Follow up with customers on status of samples, and work with the sales team to convert them into orders
• Work with production, planning and control to schedule shipment. Work with customer & internal teams to pull in where necessary
• Support the sales team on weekly reports and updates. Prepare material for the weekly revenue calls, as well as funnel reports
• Help the sales & Marketing VP with price book updates, and in maintaining price book and the distribution of price books to channel partners.
• Support the team in organizing trade shows

Qualification Guidelines

Minimum Education

• Degree or Diploma in Engineering or equivalent

Minimum Experience

• 8 years work experience in a similar role
• Strong focus on building customer relationships, and proven ability to support sales team to grow business
• Experience in the Semiconductor industry is a must

InfoCepts is a global leader of end-to-end data & analytics solutions with nearly 20 years of experience, also named as Gartner’s 2020, 2021 and 2022 customers’ choice for Data & Analytics providers. We continue to grow rapidly year over year, now employing more than 1,000 people in offices across the globe. As we have grown, we have stayed true to our mission—to always help our customers stay modern that help them make smart, data-driven decisions. Since 2004, we have deployed hundreds of high performance analytics applications over web and mobile platforms, built several advanced analytics models, processed petabytes of data using Big Data technologies and delivered several high impact business solutions. Driven by our vision of delivering great customer experiences, we are looking for professionals who are passionate about making the world a better place by leveraging the power of data.

We are hiring aspiring / proven product manager to join us in our cause of helping customer Stay Modern, ahead of the technology curve!

Key Responsibilities:

• Minimum 4-6 years of relevant experience in managing technology products, with a focus on web-based technologies.
• Familiarity with Government ICT&SS(IM8) preferred.
• Proficiency in Waterfall, Agile, and Scrum methodologies within the full Software Development Life Cycle process.
• Strong knowledge of web-related technologies including HTML5, CSS, and Javascript.
• Product Management and Data-related certifications such as CSPO, PSPO, or CSM are advantageous.
• Experience with project implementation in GCC-AWS and understanding of Government ICT and data domain is beneficial.
• Possess strong analytical, conceptualisation, and problem-solving skills.
• Motivated by innovation to achieve business goals and customer satisfaction.
• Excellent communication and stakeholder management skills are essential.

Job Role/Level

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

As a Pre-Sales Manager, you will be an integral part of our sales organization, responsible for leading and coordinating pre-sales activities to drive revenue growth and customer satisfaction. This role requires a blend of technical expertise, leadership, and customer-facing skills to effectively support the sales team and engage with clients in the pre-sales process.

Key Responsibilities:

Pre-Sales Strategy:

· Develop and execute pre-sales strategies in alignment with overall sales objectives and company goals.

· Collaborate with sales leadership to define target markets, identify key prospects, and tailor pre-sales approaches to address specific customer needs and challenges.

Technical Expertise:

· Maintain a deep understanding of our products, services, and solutions, as well as industry trends and competitive landscape.

· Serve as a subject matter expert on technical aspects of our offerings, providing insights and recommendations to both internal teams and external clients.

Customer Engagement:

· Engage directly with prospective clients to understand their business requirements, technical challenges, and objectives.

· Conduct product demonstrations, presentations, and technical workshops to showcase the value proposition of our solutions and address customer concerns.

Solution Design and Proposal Development:

· Collaborate with sales and product teams to design customized solutions that meet customer requirements and align with their strategic objectives.

· Develop high-quality proposals, RFP responses, and technical documentation to articulate the benefits and features of our solutions and address customer needs effectively.

Relationship Management:

· Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

· Act as a trusted advisor to clients, offering insights, recommendations, and best practices to support their decision-making process and foster long-term partnerships.

Sales Support and Enablement:

· Provide ongoing support and assistance to the sales team throughout the sales cycle, including solution scoping, pricing negotiations, and contract discussions.

· Conduct training sessions and knowledge sharing activities to enhance the sales team's understanding of technical features, competitive positioning, and market trends.

Qualifications:

· Bachelor’s degree in business, Computer Science, or related field; advanced degree or relevant certifications preferred.

· Proven experience in pre-sales or technical consulting roles within the software, technology, or IT industry.

· Strong leadership skills with the ability to motivate and inspire cross-functional teams to achieve common goals.

· Excellent communication, presentation, and interpersonal skills, with the ability to interact effectively with customers at all levels of the organization.

· Solid technical background and proficiency in understanding complex technical concepts and translating them into business value.

· Strategic thinker with a customer-centric mindset and a track record of driving results in a fast-paced, dynamic environment.

· Familiarity with eProcurement systems, UI/UX revamping of legacy systems, Cloud Computing and Software as a Service is a plus.

As the Assistant Manager, HR & Admin, you will play a pivotal role in shaping our dynamic and inclusive workplace. Reporting to the Regional Human Resources Manager, you will oversee full HR and administrative functions, ensuring the seamless operation of our Singapore location, and another two regions (Thailand & Philippines) in the absence of the Regional HRM. This position offers a unique opportunity to contribute to the growth of a global airport hospitality service provider.

Job Descriptions:

HR Operations:

• Collaborate with the Regional HR Manager to implement HR policies and procedures.
• Manage end-to-end recruitment processes, from job posting to onboarding, ensuring a seamless candidate experience.
• Conduct employee orientation and coordinate training programs to foster professional development.

Employee Relations:

• Act as a point of contact for employee concerns and grievances, providing timely resolution.
• Foster a positive and inclusive work environment through effective communication and engagement initiatives.
• Implement employee recognition programs to boost morale and motivation.

Compensation & Benefit:

• Administer compensation and benefits programs, including salary reviews, bonuses, and employee benefits, ensuring competitiveness and compliance with regulations.

Payroll Administration:

• To ensure accurate and timely payroll processing, reviewing payroll reports for discrepancies and addressing any payroll-related issues.

Strategic HR Planning:

• Contribute to the development and implementation of HR strategies aligned with business objectives, including workforce planning, talent acquisition, and succession planning.

Performance Management:

• Support the performance management process, including goal-setting, performance reviews, and development plans.
• Provide guidance to managers on performance-related matters.

Training & Development:

• Oversee, plan and implement training programs to enhance employee skills and competencies, fostering professional growth and succession planning within the organization.

Report Submissions:

• Ensure timely submission of all required reports, including weekly and monthly HR reports, budget forecasting, and other administrative documentation.

Compliance and Legal:

• Stay updated on employment laws and regulations in Singapore, ensuring the company's compliance.

Admin Functions:

• Oversee administrative tasks.
• Implement and maintain efficient record-keeping systems.
• Ad-hoc.

Job Requirement:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of HR and Admin experience, preferably in the hospitality industry.
• Knowledge of Singapore employment laws and regulations.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively in a dynamic environment.

Job Description:

· Check and maintain daily/monthly work attendance records

· Update leave records

· Collate and maintain records for petty cash claims

· Printing, prepare simple documents and documentation

· Apply for training courses for staff

· Apply for airport pass/airside driving permit

· Monitor and maintain office supplies/equipment

· Liaise with suppliers/contractors for office equipment repair and maintenance when required

· Stock up & clean office mini-pantry area/fridge/coffee machine periodically

· Comply and support company's Quality, Environmental, Health and Safety (QEHS) Management system

· Any other administrative duties which may be assigned

Requirements:

· Minimum GCE ‘O’ Levels certification

· Proficient in using Microsoft Office (Excel & Word)

· Meticulous, On-task and willing to learn

Others:

· 5 Days work week

· Office location within Changi Airport

· Remuneration dependent on work experience and qualifications

· Information to be included in resume:

1. Job Title

2. Current and expected salary

3. Reason(s) for leaving

4. Notice Period (if applicable)

5. Recent Photograph

We regret that only shortlisted candidates will be notified.

Job Responsibilities

• Effectively managing and developing of new state based key accounts
• Work with Regional Key Account Manager/Sales Manager and the Sales team on all key account related matters
• Build strong rapport with key account customers and its stakeholders to ensure successful execution of sales and activities
• Achieve the assigned and agreed KPIs
• Responsibilities include, but not limited to, timely preparation, handling and submitting of tenders based on information obtained from site inspection/survey and configuration of truck specifications based on tender requirements
• Plan and execute business development strategies in expanding the existing key accounts list
• Effectively managing and developing of Singapore based key accounts
• Establish and continuous update a development plan for selected key accounts
• Be conversant and knowledgeable on all existing and forthcoming Linde equipment specifications, features, functions, benefits and unique selling points
• Diligently communicate with stakeholders across departments in a formal manner and participate in meetings where required
• Provide point of contact for designated existing customers and targeted new potential customers
• Minute monthly / quarterly meetings with allocated customers and promptly updating of minutes into CRM system
• Follow-up on all sales and profitability opportunities till closing
• Weekly/monthly reporting of account activities/forecasting in achieving revenue targets
• Comply with company policies and uphold company values
• Any other adhoc duties as required

Job Requirements

• Min 2 years of relevant experience
• Experience in handling tender documents
• Hands on experience in using CRM system
• Highly dependable and able to work independently
• Teamplayer is a MUST
• Self-motivated and results oriented
• Have excellent communication skills
• Willing to work at Loyang Way area

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Financial Reporting team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Position Overview

The Automatic Exchange of Information (‘AEOI’) Team is seeking a Manager who will be responsible for servicing AEOI clients in the APAC region. Reporting to the Senior Vice President (AEOI) in Singapore, the AEOI Manager will be responsible for coordinating AEOI services for 80+ clients: completion of annual regulatory deliverables, engagements for existing and new clients, supporting the business development teams in the region, and ongoing client servicing.

A varied multi-tasking role which encompasses client relationship management, investor communication, and daily internal/external stakeholder management & communication combined with all relevant and associated administration.

The Role:

· Manage communications and ongoing relationships of investment managers, investors, and other external and internal stakeholders. Manage expectations and ensure that all queries are dealt with in a timely manner. Provide excellent service to clients via direct or indirect contact.

· Maintain and improve knowledge of the Automatic Exchange of information regulatory and compliance environment as it impacts service and/or clients, including industry research and analysis as required.

· Communicate daily with remote teams and reporting lines; preparing and providing progress and status updates and escalating items as required.

· Prepare, and/or review prepared AEOI filing analysis output from back office for delivery to clients.

· Review and provide feedback on self-certifications and IRS withholding forms

· Read and interpret Financial Statements in order to determine account values.

· Research, analyze and provide recommendations for process improvements to increase operational efficiencies.

· Identify, analyze and troubleshoot classification and re-classification inconsistencies.

· Additional tasks as assigned

Basic Requirements:

· Degree qualified (preferably in a discipline relevant to Financial Services)

· 6+ years’ experience in Financial Services, with exposure to FATCA & CRS regulations an advantage

· Proven strong client relationship skills

· Proven experience managing multiple projects / deliverables; excellent organizational and multi-tasking skills

· Proven experience managing at team, at least 3+ years’ experience

· Exceptional attention to detail

· Results driven and self-motivated

· Ability to work in global teams and adapt to different communication styles

· You have good client/ business relationship management

· You have strong interpersonal & communication skills

· You are proficient in Microsoft Applications (Word, Excel, PowerPoint etc.)

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities.

Basic + Commissions

Responsibilities:

• Achieve sales performance targets and maintain good client relations
• Manage assigned accounts and seek to grow them
• Generate and develop new key accounts
• Work closely with internal and external parties to propose solutions to meet customer’s needs
• Negotiate pricing with partners to ensure bids are competitive
• Develop and maintain professional and technical knowledge related to all our services
• Understand and keep abreast of market trends, relaying the information to management

Requirements:

• Diploma or Degree in IT/Engineering/Audio Visual or equivalent
• 2 years sales experience in a B2B environment with good sales track record
• Experience in a project-based, development of customized solutions sales environment
• Experience in the related Commercial Audio Visual Industries an advantage
• Good communication and interpersonal skills
• Proficient with Microsoft Office (Words, PowerPoint, Excel, Outlook)
• Class 3 driving license
• Energetic, independent and result driven