• Business development – Drive business unit strategy with IAM Go-To-Market teams in APS Region.  Achieve TNS and EBIT targets according to annual business plan.
• Competency Management – Ensure Regional Product Specialists have tools and competence to succeed in their respective markets
• APS Program Guide – Provide guide of PN’s available which are relevant for the APS market.  Include all relevant application and xref data so that markets can assess potential.
• CARE Projects – Develop Reverse Engineering projects together with markets and Engineering team in Brazil.
• Price Corridor – Ensure price corridors are respected and resolve conflicts across APS region.  Support in escalation to global governance teams.
• FAS Cataloging – Ensure FAS applications are mapped to APS relevant PN’s
• Bosch Diesel Center Concept Management – Deploy global strategy and ensure that regions can enforce concept guidelines (including SPA audit)
• eXchange (Bx) – Support region to develop remain business.

The Senior Internal Auditor is responsible for performing individual internal audit projects, as part of the Audit Master Plan. These responsibilities include developing internal audit plans, scopes, and audit work programs, performing internal audit procedures, preparing internal audit reports reflecting the results of the work performed, and providing sound, practical, and innovative audit recommendations designed to add value and improve the organization’s operations.

Key Responsibilities

• The role would be based in Singapore. The scope of work would entail regional involvement for all the entities under the group classified under Cluster B (Singapore, Malaysia & China) with a direct reporting line to the Cluster B Group Internal Audit Manager
• Conduct end-to-end walkthroughs to identify risks, control gaps, and improvement opportunities covering the organization’s control environment and operational processes
• Following the Group Internal Audit Methodology as a guide, design and execute testing plans to assess the design and operating effectiveness of controls
• Conduct remediation testing or follow-up audits to ensure remediation plans for ineffective controls are fully implemented and control deficiencies are properly remediated
• Ensure that audit working papers, testing results, and documentation of findings or observations are accurate, complete, and properly stored and secured
• Prepare accurate, objective, clear, concise, constructive, complete, and timely audit reports and, upon review and approval by the immediate superior, communicate the results thereof to the appropriate parties
• Establish and maintain a system to monitor the disposition of results communicated to management
• Establish a follow-up process to monitor and ensure that management actions have been effectively implemented or that management has accepted the risk of not taking action
• Participate in internal control projects covering all operations where necessary for the Food Group
• Take part in special investigations where necessary and report to the Audit Committee with the highest level of confidentiality
• Manage the outsource and co-source parties in completing the assignments when needed
• Plan effectively to deal with varying office locations and time zones including travel time as the nature of the job requires frequent travel to maximize output

Expectations of an Associate Integrated Media Manager:

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Drive relationships at the appropriate levels of our client organizations
• Help provide communication solutions that consider all potential appropriate routes, e.g. with a focus on performance media – paid search, programmatic, digital, social as well as offline media, web analytics, branded content, communications planning etc.
• Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives
• Able to organize & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues
• Be aware of opportunities to drive revenue streams from existing relationships and leveraging cases from existing relationships to create new relationships
• Assist in mentoring, and developing team members

Responsible for overseeing the planning, design, and construction of 230kV substation projects including GIS switchgear for clients. He will manage all aspects of the project, including budget, schedule, resources, and quality control, to ensure successful completion and delivery.

Key Responsibilities:

• Lead the planning, design, and construction of substation projects for clients
• Develop and manage project schedules
• Coordinate with internal and external stakeholders to ensure project objectives are met
• Oversee the selection and management of subcontractors and vendors
• Conduct regular project status meetings and communicate updates to stakeholders
• Ensure compliance with all project specifications, codes, and regulations
• Implement and maintain project controls, including quality assurance/quality control and risk management
• Track and report project progress, including cost, schedule, and scope
• Provide technical guidance and support to project team members
• Resolve any project issues or conflicts that may arise
• Ensure a safe working environment for all project personnel

The Project/Service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with NCS management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and NCS operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

Our new Global Partners Manager will play a key role in executing the strategic direction for Pepperstone’s most valuable partners. Leading a small team, you will be responsible for generating significant revenue through creating and maintaining exceptional relationships with key and prospective high value partners and clients. You'll pursue new high value partners globally and capitalize on these opportunities to achieve significant revenue targets. Reporting to the Head of Strategic Partnerships in Melbourne, our Global Partners Manager will work closely with global teams to support the global partners business. You'll be creative in identifying new partnership opportunities, ensuring current partner leads convert; and work to reactivate dormant partners who have stopped referring to Pepperstone. 

To thrive in this role, you'll be a natural relationship builder with a passion to lead a small team, with a background in the Forex and CFD industry working with Partners or high value clients. Your exceptional interpersonal skills will assist you to establish new commercial relationships and maintain strong rapport.

This position will be based in the APAC region, and we encourage candidates from key locations throughout APAC to apply.

As our Global Partners Manager, your key responsibilities include, but not limited to :

• Support the strategic development and management of Pepperstone’s partnerships, focusing on cultivating relationships that significantly contribute to revenue growth.
• Work in collaboration with the Head of Strategic Partnerships and Regional Sales teams to identify, develop and enhance global partnerships, establishing them as a vital revenue channel.
• Assist the Head of Strategic Partnerships devise and execute the strategic direction for partnerships, ensuring alignment with Pepperstone’s overall business goals.
• Collaborate proactively and strategically with Marketing and Sales leaders to leverage investment and events opportunities for partners globally, including attending partners events.
• Stay informed about market trends, competitor activities, and industry developments to provide strategic insights and recommendations.
• Conduct and collect competitor analysis from Regional Sales leaders to identify opportunities and threats, identifying gaps in our or competitors’ offerings which may inspire innovation, continuous improvement and competitive advantage.
• Collaborate with Regional Sales teams to contact attempted partner applications to increase conversion, support new partners yet to refer their first client and work with dormant partners to reactivate their referral program.
• Research and prospect new partners.
• Identify and transition potentially high value partners to the Head of Strategic Partnerships or Sales leaders.
• Develop and maintain partner sales processes and marketing assets.
• Partner Sales reporting and communicate emerging trends, key partnerships and new opportunities to the wider business.
• Lead the Global Partners team, ensuring their actions are consistent with the agreed strategy and continuous improvement occurs over time.
• Provide ad hoc project support as required such as working with Product and other IT teams on transformational improvements to our Partners Program.

About You:

• A true 'hunter' with solid hands-on sales experience in the Forex and CFD industry working with Partners or high value clients
• Experience building relationships in LATAM, Africa, Europe & Asia desirable
• Unwavering ability to focus on clients and expertise in engagement through multiple channels
• Highly organised, with the ability to manage multiple objectives and achieve results in a fast-paced organisation
• Ability to establish new commercial relationships and maintain strong rapport
• Experience with MetaTrader 4 and cTrader software (desirable), Salesforce, Microsoft suite etc
• Demonstrated track record achieving sales specific KPIs including the ability to ‘hunt’ global high value opportunities
• Excellent interpersonal skills with a demonstrated track record of relationship building
• Excellent written and verbal communication skills
• A strong knowledge of financial markets and trading strategy (desirable)

Why you will enjoy working with us:

• Competitive salary with industry leading commission structure
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

Primary Objectives;

• To grow and boost Treasury’s Revenue and Franchise growth
• Networking with Correspondent Banks to identify business opportunities, and to promote cross referral businesses.
• Market to foreign/domestic correspondent banks to grow Treasury’s business/product lines
• Management of Correspondent Banking Relationship including Nostro/Vostro Accounts
• To assist Group FI in Singapore Branch’s FI relationship with Global Banks
• To assist Treasury in building relationship to obtain stable funding
• To provide new FI solutions/products to Treasury/Branch
• To conduct initial and regular due diligence/AML/Related/Connected Party screenings for Treasury’s FI/NBFI/vendors
• To manage/maintain Treasury’s static data in systems (as assign)
• Any other ad-hoc duties or projects as assigned by Head of Treasury

Key Responsibilities;

FI Relationship Management

• Manage FI Relationship & promote Treasury products & cross referral business to gain incremental revenue income

• Conduct meetings and discuss with FI/NBFI relationship managers for prospective business opportunities
• Establish close relationship and improve counterparty networking to obtain sufficient Treasury lines
• To provide new FI products/solutions for Treasury/Branch
• To liaise with GFI in establishment of RMA/banking lines
• Manage issues relating to FATCA CRS, Audit & Compliance

Financial Perspective

• Explore and market to banks globally to setup partnership to boost Treasury and HO’s business opportunities
• Cross sell of existing Treasury/FI Products to generate and increase revenue
• Identify opportunities with agent banks to target business growth
• Support the Department/Division Head in the delivery of banking services to meet the Department/Division’s revenue targets. 

FI Support and Advisory

• Provide support /advisory role Treasury and Branch on queries relating to international FI business
• Provide FI solutions and support from agent banks for their international payment, trade and treasury support requirements

Customers / Client Coverage

• Build and maintain effective relationships with correspondent banks/NBFIs to understand their needs in order to provide a high quality of service.
• Build new relationships and identify new target markets to grow Treasury and GFI’s services/products
• Develop and maintain strong stakeholder management with key stakeholders both internally and externally
• Negotiate with correspondent banks on matters with regards to services fees and pricing, as well as seek solutions to finalize new/potential business transactions.

• Perm, Central
• Expertise in Windows Servers, storage, networking, cybersecurity (M365 ESM, MDM, EDR, XDR), end-user devices, and Azure Cloud.
• Experience with Microsoft 365 suite and managing global IT and DevOps teams.
• Preferred Microsoft Certified System Engineer (MCSE) and Azure Architect.

As a senior management member of the Global IT function, the candidate is responsible for defining the broad technology strategy (On-Prem and Azure), develop roadmap and architecture that supports the businesses and IT needs, as well as deliver the highest quality service alongside with other managers. 

Overall responsibility for the day-to-day operations of managing On-Prem and Azure Cloud Services including monitoring cloud operations and services, reviewing and maintaining strategies related to Cloud Infrastructure and Cloud Services throughout the enterprise ensuring all performance, costs and security are closely managed.

Job Description

• Architecture Ownership: Lead the design and implementation of on-prem and Azure cloud infrastructure.
• Project Leadership: Act as the go-to person for all infrastructure projects, issues, and initiatives.
• Budget Management: Plan and manage the annual infrastructure budget (Capex/Opex).
• Collaboration: Work closely with IT functions (PMO, Apps, Architecture, Security, Vessel) to meet business requirements.
• Incident Response & Continuity: Key stakeholder in Incident Response (IR), Disaster Recovery (DR), and Business Continuity (BCP) planning.
• Global Operations: Oversee 24/7 global operations supporting offices worldwide.
• Innovation & Quality: Deliver innovative, cost-effective, and secure IT infrastructure solutions.
• Technical Knowledge: Support Azure native cloud development and have a broad understanding of both on-prem and Azure technologies.
• Standards & Compliance: Ensure compliance with ISO27001 and drive technology standards through best practices and ITIL standards.
• Vendor Management: Manage vendor relationships and negotiate contracts for software, platforms, and services.
• Team Leadership: Build and lead a high-performance IT team.

Requirements

• Degree in Computer Engineering, Computer Science, or Information Systems Management.
• Preferred Microsoft Certified System Engineer (MCSE) and Azure Architect.
• Expertise in Windows Servers, storage, networking, cybersecurity (M365 ESM, MDM, EDR, XDR), end-user devices, and Azure Cloud.
• 10+ years in IT management for medium to large organizations.
• 5+ years managing Microsoft Cloud infrastructure, security, and operations.
• Proven track record in leading high-performance teams.
• Experience with 24/7 high availability systems.
• Experience with Microsoft 365 suite and managing global IT and DevOps teams.
• Experience migrating workloads to the cloud.
• Excellent communication and presentation skills.
• Empathetic, patient, and able to address user pain points.
• Ability to inspire and develop team members.
• Hands-on approach to resolving issues.
• Willingness to travel overseas.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Bonus
• Medical & Insurance Coverage

Responsibilities:

• Be the main point of contact for all client’s day-to-day communication and oversight; own overall client satisfaction and proactively identify opportunities
• Work with the Senior Account Manager to optimize, retain, and up-sell business
• Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
• Owns projects from briefs to execution with support from the senior account manager when needed
• Is a committed, responsible and confident leader of projects, who can work independently and as part of the wider team
• Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
• Helps to manage client finance process
• Attends weekly client meetings and actions on client requests and briefs in a timely manner
• Owns day-to-day client communication,, including weekly reports
• Always provides the standard of service to the client that meets and exceeds client expectations

We are looking for a highly-driven and motivated Area Manager for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!  The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About the job:

This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.

Responsibilities:

Rider Supply

• Assist with the overall rider onboarding process for new riders
• Perform general administrative duties and manage onboarding/offboarding processes
• Update and maintain the applicants' record system on a daily basis
• Provide excellent service to external and internal applicants to ensure positive onboarding experience through front end excellence and FreshDesk customer service
• Coordinate and follow-up on applicants' recruitment processes
• Other ad-hoc duties as assigned

Fleet Management

• Supervise equipment collection and riders onboarding
• Manage inventory for fleet and office and report any issues to HQ
• Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team)
• Perform any newly developing fleet management activities

Rider Support (FreshDesk)

• Maintaining a positive, empathetic and professional attitude toward riders at all times
• Responding promptly to riders inquiries
• Acknowledging and resolving riders tickets
• Knowing our products inside and out so that you can answer questions
• Communicating and coordinating with Head Office as necessary
• Providing feedback on the efficiency of the customer service process

PRIMARY OBJECTIVE:

• Provide quality and efficient customer service at all times
• Ensure accuracy and efficiency are not compromised in cash handling practices
• Comply with the Bank's policy and guidelines in cash handling practices
• Contribute to team effort by accomplishing related results as needed

KEY RESPONSIBILITIES:

Customer Service

• Show confidence in dealing with customers in different situations
• Create a good rapport with customers by providing a positive customer experience at all times
• Manage customers’ expectations by offering the appropriate support and/or solution

Operational

• Manage Singapore Dollars & foreign currencies float effectively and accurately
• Assist Teller to collect Singapore Dollar deposit and cash processing
• Perform Teller duties if the need arises
• Ensure accurate transaction validations are performed
• Maintain accurate daily cash holding balances
• Perform daily check on foreign currency stock holdings
• Other ad hoc duties assigned

Compliance

• Adhere to Bank / Department policy and guidelines strictly to ensure task is carried out properly

Team Work

•  Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the team

Your Career

As a member of the Palo Alto Networks sales team, you will be responsible for delivering our initial customers and growing the territory. You will be responsible for managing your territory to deliver above quota sales performance. Palo Alto Networks has chosen to go to market with Security Focused Channel partners; you will be responsible for identifying and signing appropriate channel partners.

Your Impact

• Must have experience handling commercial and whitespace account in Singapore
• Understands the power of channels and has strong channel  relationships with both T2 partners and Distributors
• Prior experience in selling direct and through channel partners
• Prior experience in inside sales
• Territory business planning and execution; understands and has executed partner programs and incentives
• Technology orientation and can articulate well at CXO levels
• Proficiency in driving growth through the process: By leveraging Partner Account Planning, marketing, channels, etc.
• Strong exposure in working with Inside sales team and is seen as a territory leader
• Great communication and presentation skills
• Proven track record by exceeding business quotas regularly for the last 2-3 years

Location: Singapore

Role: Transition Manager / Lead of Transition Manager

Starting Date: Mid-August to Beginning of September

Are you a seasoned professional with a strong background in migrating IT infrastructure internationally? We are looking for a Transition Manager or Lead of Transition Manager to join our team in Singapore. This pivotal role involves overseeing the transition of IT systems from one country to another, with a focus on business and process optimization.

Key Responsibilities:

• Lead and manage the migration of IT infrastructure across borders
• Measure success, assess risks, and manage budget constraints effectively
• Utilize your experience in IFI project management to drive successful outcomes
• Be based in Singapore or Australia with occasional travel to India
• Can be based in Philippines with occasional travel to Australia

• Proven experience in managing or participating in international IT migrations
• Strong business and process orientation with the ability to handle budgetary and risk-related challenges
• Previous experience as an IFI project manager is highly desirable

We are seeking for a Lead Product Manager who will lead a team supporting Software Applications Product Development for the Defence account (Gov+), you will be responsible for driving the project development and management of technology products.

You will work closely with cross-functional teams to ensure products meet user needs and business objectives. This role requires a blend of technical knowledge, business acumen, strong communication skills, experience in business consulting and analysis, leading teams across different product modules, and close collaboration with the Product Owner.

What we seek to accomplish together:

Project Delivery

• Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality. Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
• Manage the scope definition and change control mechanism and the integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration, and data conversion etc.
• Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline
• Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.
• Review project documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimize rework and system failures
• Define project resources, performance reviews and post implementation evaluations

Product Development

• Vision and Strategy: Manage the product development lifecycle using agile methodologies. Work closely with development teams to ensure timely and high-quality delivery of product features. Define and communicate the product vision and strategy. Develop and maintain the product roadmap, ensuring alignment with business goals.
• Research and Analysis: Conduct research to identify customer needs and pain points, but at the same time reference similar products in the market. Analyze data to inform product decisions and identify opportunities for innovation.
• Stakeholder Management: Collaborate with cross-functional teams, including engineering, design, Change Management, and Client. Communicate product vision, strategy, and updates to stakeholders at all levels.
• Requirement Gathering and Prioritization: Gather and prioritize product and customer requirements. Translate business requirements into technical specifications for the development team.
• User Experience and Design: Ensure the product delivers an excellent user experience. Collaborate with UX/UI designers to create user-friendly and engaging interfaces.
• Product Release and Change Management (Internal Users): Plan and coordinate product releases, working with Change Management teams to develop release strategies. Monitor product performance post-release and gather user feedback for continuous improvement.
• Performance Tracking and Reporting: Use analytics and key performance indicators (KPIs) to track product performance. Report on product metrics and make data-driven recommendations for enhancements.
• Collaboration with Product Owner: Work hand in hand with the Product Owner to ensure seamless execution of the product strategy. Align the product roadmap with the product backlog, ensuring that strategic priorities are reflected in development tasks. Participate in sprint planning and review meetings to maintain alignment between strategic goals and development efforts. Communicate insights, customer feedback, and strategic direction to the Product Owner to inform backlog priorities. Jointly define and review acceptance criteria for features to ensure they meet both business and technical requirements.
• Team Leadership Across Modules: Lead and coordinate efforts across different modules of the product. Foster collaboration and communication between teams working on various product components. Ensure integration and consistency across modules to deliver a cohesive product experience. Ensure that product features are consistent and harmonized across different modules and components. Mentor and guide team members to enhance their skills and performance.

As our next Recruitment Manager, you will lead the overall service delivery of the recruitment team and work closely with your assigned leader to measure KPIs, lead a team across APAC, and build strong stakeholder relationships. 

You will assist in driving best practices across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. Your duties may include, but are not limited to:

Your opportunity:

• Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives/ projects, and additional service offerings (stakeholder management and engagement).
• Analyzing and communicating recruitment trends, results, and insights (business unit, client, and external market) to drive future recruitment activity, improve compliance and reduce risk.
• Monitoring the delivery of recruitment services in accordance with the ‘AGS Way’, ensuring seamless delivery between the onsite and offshore resources.
• Ensuring the team is fully briefed on the contractual recruitment delivery process to include in-scope activities, SLAs, mandatory recruitment activity stages, and team responsibilities.
• Developing an effective Talent Pool framework for all Business units to include: job segmentation, defined sourcing strategies, and an articulated engagement plan per role type.
• Managing relationships with third-party service providers as assigned.
• Representing the client brand in the market to attract and retain talent, developing a reputation of recruitment best practice/employer of choice.
• Monitoring service delivery against contractual terms and manage out of scope service requests and provide support for proposal management where appropriate.
• Recruiting, inducting, and training new team members where and when required.
• Ensuring effective performance optimization of all team members, ensuring a positive work-place culture.

The Senior Electrical Engineer will work hand-in-hand with Project Team in carrying out the following:

Conduct project electrical engineering works

• Prepare project electrical function specifications, electrical layouts, PLC IO list and wiring diagrams
• Conduct electrical products selectivity study and generate project electrical Bill of Materials (BOM)
• Generate Request For Quotation/ Offer and Purchase Request for electrical BOM.
• Prepare project electrical installation documentation with technical support for installation work
• Prepare electrical inspection test sheet for test and measurement
• Evaluate and implement corrective measure on test result
• Prepare project specific electrical product operational and maintenance manuals
• Participate and support Project management teams in project meetings as and when required with Client and Contractor.
• Lead electrical engineer(s) on sizable project with complexity to plan, monitor and deliver project electrical engineering tasks and work packages
• Prepare project electrical and PLC architect/ guide and interface specification with PLC team

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

MAIN RESPONSIBILITIES

 Responsible for the full spectrum of daily operations for the Singapore office, and to ensure that all areas are properly managed and functioned.

• Monitor operations to ascertain that each part of the functions and processes is performing on track, enhancing and promoting efficiencies, meeting deadlines, achieving good and required results etc.
• Communicate, develop, implement and enforce procedures of progressive disciplines are in accordance with the internal policies and procedure, local laws and regulations.
• Monitor daily attendance and absences, check and ensure records are updated, and the necessary actions are taken to react to changes.
• To assist in new hire on/off boarding, coordination of workplace and system profile set up.
• To monitor and maintain the extension list, floor (seating) plan and map, door and computer access and all it-related/applications & collaborate setup etc.)
• Responsible for the liaison and coordination of internal transfers, relocations or secondments. Monitor logistics and facilitation of arrangements (including, immigration, registration process, tax impacts and compliance with statutory obligations in difference jurisdictions.
• Oversee and work closely with other offices and teams on project requests and take the lead in communication and implementation in the local office.
• Liaise and work with other teams and management, government departments, banks and legal authorities etc. to achieve timely and effective solutions to ensure compliance with internal protocols and statutory obligations such as Business Risk Assessment (BRA) / Risk Control Self-Assessment (RCSA), transaction monitoring for in[1]house entities, business continuity plan (maintenance of Call Tree) and outsourcing assessment.
• Act as the local project manager overseeing the local FATCA/CRS annual project together with the service lines and also the regulatory team

Administration / Facilities

• To ensure the health and safety of the office environment
• To handle office relocation, office planning, office integration and re-branding events.
• Management oversight of outsourced policy administrative functions.
• To identify need, evaluate options, develop and implement office policies and procedure, plans and work schedules.
• To oversee all administrative functions including the maintenance of general office environment and workplace, general procurement of services, supplies and equipment to support assigned functions; and the provision of back office support to the office as a whole.
• To assist capital planning, acquisition and management.
• To meet with the firm or department’s goal, objectives and priorities / deadlines.
• To review and negotiate contracts for products and services, leases to ensure the items are in compliance with the terms and conditions, and the costs are agreed with budget.
• To foster and instill a high level of internal and external client services in all administrative functions including mandatory data exercise and update in NavOne.
• To organize company events and engagement activities, and assist in marketing events.
• To provide support for the local Head and assist in staff training and development.
• Any other duties that may require for this role.

#LI-Hybrid

#LI-DR1

MISSION AND RESPONSIBILITIES:

The Retail Assistant Manager at Guerlain supports the Area Manager in overseeing daily store operations, enhancing customer satisfaction, meeting sales and profitability goals, and managing the team effectively. This role ensures that all retail activities are aligned with the company's standards and policies.

Key Responsibilities:

1. Operational Management:

• Oversee daily store operations to ensure smooth functioning.
• Address operational issues and provide solutions to ensure compliance with company policies.
• Conduct regular store visits to monitor compliance with SOPs and provide operational support.
• Coordinate with the Area Manager to resolve IT issues and ensure efficient store operations.

2. Sales and Performance:

• Assist in generating weekly and monthly sales reports.
• Assist the Area Manager to tabulate and check the accuracy of all commission and incentives.
• Analyze sales data and provide insights to improve store performance.
• Support the Area Manager in driving sales targets and KPIs.

3. Promotions and Events:

• Coordinate with departmental stores for promotions and events.
• Assist in planning and executing pre- and post-activation events.
• Perform post-event analysis to evaluate effectiveness and provide insights for future improvements.
• Ensure timely creation and distribution of promotional vouchers.

4. Product New Launches:

• Ensure all stores receive testers for new product launches.
• Monitor stock movement and performance of new products.
• Provide feedback to the Area Manager on new product performance and stock levels.

5. Staff Management:

• Assist in the onboarding process for new hires, ensuring smooth integration.
• Provide ongoing training and support to store staff.
• Coordinate with HR and the IT department to manage new hire accounts and codes.
• Conduct team-building sessions and support staff development initiatives.

6. Inventory and Stock Management:

• Support the BTQ team during stock counts to maintain accurate inventory records.
• Manage the procurement and tracking of non-sellable items.
• Ensure timely raising of Purchase Orders (POs) and manage budgets.

7. Customer Experience:

• Ensure high levels of customer satisfaction through excellent service.
• Address and resolve customer complaints effectively.
• Implement and monitor customer service standards.

8. POSM and Marketing Coordination:

• Manage Point of Sale Materials (POSM) requisition and distribution.
• Coordinate with the Marketing team for store and out-of-store activations.
• Participate in store activations, including weekends or after office hours if required.

9. Administrative Duties:

• Support the Area Manager in administrative tasks and reporting.
• Assist in organizing yearly kick-offs and sales cycles.
• Ensure all trackers (e.g., OT, Expenses) are updated and provide insights.

10. Presentations and Analytical Support:

• Assist in organizing yearly kick-offs and sales cycles.
• Prepare and deliver presentations for internal and external stakeholders.
• Utilize strong Excel skills to analyze data and generate reports.
• Forecast GWP (Gift With Purchase) and sampling needs for activation purposes.
• Provide analytical support for strategic planning and decision-making.

Expectations of an Integrated Media Manager:

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Drive relationships at the appropriate levels of our client organizations
• Help provide communication solutions that consider all potential appropriate routes, e.g. with a focus on performance media – paid search, programmatic, digital, social as well as offline media, web analytics, branded content, communications planning etc
• Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives
• Able to organise & delegate, sensitive to needs & problems of reporting staff – works across buying & planning issues
• Be aware of opportunities to drive revenue streams from existing relationships and leveraging cases from existing relationships to create new relationships
• Assist in mentoring, and developing team members

Job Responsibilities

• Actively promote our international project in assigned territory;
• The area of responsibility is Singapore;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English and Mandarin, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

News can change the world, save lives, and bring us all closer together through empathy and understanding - but not if it isn’t read. Out of the hundreds of millions of articles and posts, how do we deliver the information that matters the most? How do we avoid the filter bubble of personalization and widen people’s interests and knowledge?

SmartNews is creating an entirely new model for the news industry. Our mission is to evaluate (in real-time) what makes a quality story and deliver the stories that matter to people who need it. We are dedicated to the idea that people make better decisions when provided with better information.

We’re not there yet, but we have a great head start. We’re one of the very few pre-IPO, (double) unicorns focused on the news with thousands of publisher partners globally. Founded in Tokyo in 2012, SmartNews has become the go-to source of news for users around the world. We have more than 20M+ monthly active users worldwide, billions of channel interactions, and article pageviews generated per month.

Join us and be a part of the solution as we work to escape the filter bubble, strengthen democracy, and help people be better informed.

About The Role
Cross Border Business (CBB) helps key Chinese and other global clients to succeed in Japan and US via Smartnews marketing solutions. Global marketing done right is becoming more challenging due to fast-changing consumer expectations, diversity in individual market landscapes, and the rate of technological change. Our team aims to grow the SmartNews ads business sales by driving the acquisition of cross-border advertisers and agencies, while also improving awareness and media priorities in targeting industries.

• Develop new and existing advertiser relationships directly and via agencies in Asia market.
• Gather advertisers’ feedback and deep dive solutions to satisfy local advertisers’ expectations, via collaborations  with Account Management and cross-function teams
• Research on potential opportunities in China market and develop new local advertisers and agency partners
• Enhance business scale with top local advertisers via deepdiving advertisers’ expectations and providing performance enhancement solutions with AM and cross-function teams
• Lead joint business plan development, agency-level strategy and develop existing agency relationships to facilitate agreements and speed up business growth
• Collaborating with Ad Products and other key departments to enhance our products via customer feedback-sharing and other customer-related activities
• Improve awareness and media priority of Smartnews in local targeting industry via conference attending and other marketing solutions

• Experience in advertising/online media sales or marketing
• Proven track record of delivering result
• Experience in cross-border transactions and working experience of serving for clients in Asian countries. 
• Business-level English and Chinese
• Ability to make frequent business trips for on-site project management, and ability to carry out new customer acquisition and manage relationships with both new and existing customers

What we seek to accomplish together:

• Responsible for developing automation playbook/runbook/cookbook to automate tasks relating to service delivery and operation
• Responsible for implementing automation use cases in production and support to modification, and troubleshoot further
• Responsible for managing the automation platform in operations and making sure that the platform is available all the time
• Responsible to run and manage automation playbook in day-to-day operations
• Responsible to manage operational activities in relating to automation and automation platform

Responsibilities:

• Understand the automation specifics and concepts in day-to-day service delivery and operations in IT Managed Services
• Build and maintain automation runbook or playbook or cookbook using some of these automation technologies such as ansible, python, PowerShell, Chef (ruby) Terraform (HCL), groovy, JavaScript, and other scripting languages
• Operationalize and manage automation development to improve productivity
• Knowledge in developing automated scripts to test automation playbooks before operationalization
• Good understanding of code control and versioning of Infra-as-code (IaC)
• Good to know integration with tools such as ITSM and etc

All candidates must have:

• A degree in Architecture from an internationally recognised university;
• Min. 5 years’ relevant postgraduate working experience, preferably with SEA project experience;
• Previous experience in residential, mixed used and hospitality building design and construction is an advantage;
• Strong 3D design concepts and visualisation skills;
• Ability to develop design options in collaboration with the design team;
• Sound knowledge of Revit, AutoCAD, Photoshop and 3D Max;
• Proficiency in SketchUp and InDesign;
• Excellent command of written and spoken English
• Eligibility to work in Singapore highly preferred.