[ID: 486044]

Responsibilities

1. CEO secretarial servicesSchedule management
   Making reservations for flights, hotels, cars, and restaurants for business trips
   Support for preparation for board meetings (e.g., confirming attendees for inclusion in minutes, etc., eventually assuming concurrent duties as company secretary)
   
2. Operations related to the head office in JapanHotel reservations for business travelers and support during their stay
   Prepare simple reports and manage documents
   IT equipment management and simple troubleshooting
   
3. Other administrative dutiesReception, visitor and business traveler support, telephone support
   Vendor management
   

Requirements

• Candidate must have 2~3 years of experience in secretary / Administrator.
• Proficient in Japanese is required to communicate with Japan HQ and business partners.
• Proficiency in MS Office (Outlook, Word, Excel, Powerpoint)

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Kajimkhaan Karalgash

EA Personnel Reg. no.: R22107165

EA License no.: R22107165

Responsibilities

• Administer and maintain fleet management software solutions, including vessel ERP, crew management, and fleet system integration.
• Work with software developers to customize and improve software that will support fleet management operations.
• Manage the procurement and upkeep of fleet software applications on board ships. Ensure that software licenses are current and compliant.
• Monitor/control project progress, managing changes in project scope, schedule, and costs.
• Ensure quality standards are met and oversee the resolution of project-related issues.

Requirements

• Bachelor's degree (or equivalent experience) in information technology, computer science, or a related field.
• At least 5 years of experience developing and implementing major IT systems (preferable Fleet, Shipping system), with at least 3 years in project management or project leadership.
• Experience managing IT operations in a maritime or shipping environment is highly desirable.
• Understanding of web services/API interfaces to various systems
• Experienced in marine industry

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License: 13C6305

Reg. No.: R22108000

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

Roles

• To manage the project from start to finish
• Night works is a requirement as mall operations are after hours
• Pre-construction - talking to building management, project scheduling, insurances, form submissions
• Construction - management of sub-contractors, logistics
• Post-construction - defect rectification, submission of post-con documentation
• To be the link between project director and ALL site-related duties

• To be involved in Dash Business, to support the anti-money laundering and compliance function.
• Analysing new and existing customers’ profiles and transactions in the relevant sanctions, money laundering (ML) and terrorism financing (TF);
• Providing relevant sanctions/ML/TF risk assessments of customers’ profiles and transactions, highlighting any key risk area(s) for attention
• Processing of escalated name screening alerts and/or transaction activities alerts;
• Processing of priority requests from compliance or local authorities;
• Reviewing and/or filing of internal Suspicious Transaction Reports (STR) to assess if further escalation is required
• Tracking of activities progress for management updates and reporting
• Make recommendations concerning outcomes of due diligence, including enhanced due diligence, screenings, transactions monitoring checks, suspicious case monitoring, including possible associations with sanctioned entities and /or PEPs
• Recommend test scenarios and carry out testing of the control activities, including testing of systems
• Assist in any audits or investigations [internal or external] of any suspicious activities

Requirements

• Minimum Diploma qualifications in business or economics
• Relevant experience in either Banking, Fintech
• Dealing with data analysis and/or compliance work
• Familiar with data management (excel etc)
• Comfortable with numbers
• Good problem-solving skills
• Comfortable working in a team

- Manage daily operations for the outlet

- Ensure kitchen operations is run smoothly

- Lead, train and motivate staffs in achieving customer service excellence and ensure physical environment of the outlet is well maintained at all times

- Co-ordinate events at the outlet with the marketing team

- Oversee work schedue and pay-roll for the staff

- Responsible for training to be conducted regularly to all team members on service and food quality consistency

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Ann at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Key Responsibilities:

• Develop and implement innovative F&B concepts aligned with our brand, showcasing expertise in molecular gastronomy.
• Lead menu development using unique culinary techniques for memorable dining experiences.
• Champion sustainability in F&B operations, managing sourcing practices to reduce environmental impact.
• Collaborate with the culinary team to craft themed dining experiences or fusion concepts for diverse clientele.
• Initiate educational workshops for staff to enhance skills in molecular gastronomy and ensure consistency.
• Utilize data analytics to track the success of specialized F&B initiatives, making data-driven decisions.
• Oversee procurement, ensuring quality, authenticity, and ethical sourcing in specialized ingredients.
• Train and mentor staff, fostering a culture of innovation and excellence in molecular gastronomy.

Qualifications and Skills:

• 10 years in Hospitality Management or Culinary Arts; advanced training in molecular gastronomy preferred.
• 5 years of progressive F&B management with a proven track record in implementing molecular gastronomy concepts.
• Expertise in molecular gastronomy with a passion for pushing culinary boundaries.
• Strong leadership, communication, and collaboration skills for effective implementation across the team.
• Proven ability to drive profitability and guest satisfaction through innovative F&B initiatives.
• Knowledge of sustainability practices and ethical sourcing in F&B operations.
• Analytical mindset to leverage data for decision-making and continuous improvement.

Responsibilities

• Identify potential business opportunities and diligently pursue to successfully close sales.
• Cultivate and sustain positive working relationships with both new and existing customers, as well as other stakeholders.
• Conduct regular follow-ups with existing customers to uphold quality standards.
• Formulate proposals and deliver impactful sales presentations.
• Deliver consistent reports to the management team, detailing market trends, customer movements, and sales activities.

Requirements

• Min Diploma in IT or it's equivalent
• At least one year related sales experience
• Good Account Management Skills
• Good communication and interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Early involvement with Business Development and Toolroom team on Early Product Review
• Review if current process capability meets new product requirement.
• Ensure that leadtime required for gear up process capability is known and agreed upon by Business Development and Customer.
• Tool design review for manufacturability and potential changes.
• Feedback and document requirement that is not achievable and propose new criteria to both BD and customer for acceptance.
• Participate in DFM of new project development.
• Perform Tool buy-off testing and ensure that tool conform to targeted yield, cycle time and quality for smooth mass production run as well as tool function reliability.
• Define process to achieve optimal cycle time, yield and quality for all new products assigned.
• Provide support for manufacturing/molding site to ensure FIM process meets requirement of quality level.
• Ensure smooth transfer of new product to Site PE via tool transfer, setup and troubleshooting to manufacturing site.
• Any other duties as and when assigned
• Take reasonable care of workplace health and safety; abide by all EHS policies and procedures; cooperate with Management and colleagues in EHS initiatives

Requirements:

• Diploma/ Degree in Mechanical/Electronic Engineering
• Min 5 years of relevant experience
• Knowledge and hands on experience in Engineering & Production process automation
• Knowledge in IATF16949 awareness is an added advantage

Interested candidates may send their CV to Caris (Reg No. R1109826) at [email protected] quoting the job title in the Subject line. We regret that only shortlisted candidates will be notified.

Responsibilities:

· Proactively identify and target potential clients within the target market to expand the company's client base.

· Build and nurture strong relationships with clients, understanding their financial needs, and providing tailored solutions and advice.

· Develop and execute effective sales strategies to meet and exceed revenue targets.

· Present and promote financial products and services, articulating their benefits and aligning them with the client's financial goals.

· Analyze client feedback and market dynamics to refine sales approaches and product offerings.

· Work closely with internal teams such as financial analysts, product managers, and marketing to ensure a cohesive approach in delivering comprehensive financial solutions.

· Maintain accurate and up-to-date documentation of client interactions, financial plans, and other relevant information in accordance with company standards and regulatory requirements.

Requirements:

· Diploma holder and above

· Communication and Interpersonal Skills

· Analytical and Problem-Solving Abilities

· Individuals with a strong desire to learn and grow.

· Excellent communication skills and the ability to work effectively in a team.

Interested applicants, please write in through Jobsbank with detailed resume in MS Words format

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

• Licensed Plumbers are welcomed to apply
• Handle Sales and Marketing duties. (Projects follow up, Preparation of Quote, Project submission, Site meeting and collection)
• Company Vehicle is provided
• Proven track record of achieving sales targets and driving revenue growth highly preferred.
• Knowledge in Plumbing & Sanitary and experience in liaising with Consultants & Management Council
• Maintain good rapport and business relationships with existing customers in related Plumbing Services.
• Develop strong working relationship with customers through interpreting customers' needs and ensuring customers' satisfaction.
• Identify and develop new business opportunities and leads.
• Understand market trends, customer’s changing requirements to develop and plan sales strategies.
• Coordinate department activities and projects to meet project timelines
• Anyone who don't have above mentioned qualification can still apply but would prefer to have background in plumbing and building maintance

As a Client Service Technology Operations Analyst in Payment Solution Center, you will be part of the passionate and high performing team that supports a diverse product portfolio at the forefront of emerging payments solutions.

The Payments Solution Center provides 24/7 support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role, you will support the Bank’s internal & external clients utilizing various API based services for payment initiation and reporting, make sure the clients’ inquiries are addressed on day-to-day basis as per business expectations based on the complexity of the issues across multiple products and line of business.

Job Responsibilities

• Work with minimal direction/independently, keeping management informed of progress and escalating issues.

• Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries.

• Proactive outreach to clients and internal partners to address processing errors or in support of platform changes.

• Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy.

• Deliver exceptional client experience, while maintaining all the business requirements including controls, advocating on behalf of client to ensure client needs are met when working with business partners.

• Support the development and maintenance of policies, procedures, and training materials.

• Ensure client satisfaction and confidence in JP Morgan’s service offering, based on Client Satisfaction (CSAT), is at or above departmental standards.

• Occasionally work on weekend occasionally to provide service our clients in different location.

Required Qualifications, Capabilities, and Skills

• Advanced/Specialist/Management/Graduate Diploma or equivalent is required; Fresh graduates can be considered.

• Flexibility to work in a hybrid work environment, across various shifts, and holidays where supported markets are open.

• Intermediate MS Office and standard PC skills with the ability to learn and support digital platforms and products and ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work.

• Able to build and maintain good working relationships with business partners. Mobilizing resources across teams when needed to address client concerns.

• Able to effectively manage operational risk through adherence to established procedures and controls.

• Effective communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance.

• Professional Mandarin Language skills are required to provide service to our Chinese clients.

Preferred Qualifications, Capabilities, and Skills

• Prior Client Service experienced would be an added advantage.

• Able to maintain awareness of multiple work streams simultaneously and translate complex technical information into simple terms.

• Effective analytical approach and complex critical thinking skills.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=05cfccdbceb797455830efae0c81484d

Job Info:

• Basic up to $4,900
• Working Days: Monday - Friday 9.00am - 6.00pm
• Location: Office nearby Tai Seng MRT

Job Description:

• Review and comprehend statements of work, drawings, and schematics to assess project duration and plan and manage resources effectively during the project period.
• Take responsibility for orchestrating all tasks related to achieving the project's timely, accurate, and budget-compliant completion.
• Develop and oversee the project schedule.
• Act as the central point for both internal and external project communication and documentation.
• Collaborate with the general contractor, construction manager, owner, and other trades as necessary to synchronize activities.
• Ensure effective communication with the customer, encompassing change orders, deliveries, project status updates, and more.
• Regularly furnish updates, reports, and supporting documentation to stakeholders, both internal and external.
• Review progress to confirm that the assigned projects adhere to the scheduled timeline and allocated budget.
• Manage resources, whether internal or external, efficiently.
• Engage in risk management and implement mitigation strategies.
• Attend on-site meetings and scheduled calls as required.
• Contribute to tender preparation for materials related to project delivery, occasionally participating in tender interviews.
• Oversee the turnover of the project to the service department at the project's conclusion.

Requirements:

• Added advantage for PMP/Prince2 certified professionals
• CTS certification is preferred
• Minimum 3 years of experience in project management roles
• Experience in AV industry preferred
• Understand AV system functionality and installation processes and techniques
• Understand technical and construction documents
• Candidate should have experience working with corporate clients, including MNCs
• Excellent written and verbal communication skills.
• Superior customer service skills to deal with both internal and external customers
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups
• Ability to demonstrate planning, organizing, and implementing skills leading to successful completion of a project by a specific due date
• Possess high integrity
• Must be able to effectively handle stressful situations
• Passion for excellence

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin Eunice | EA Personnel No.: R23116005

910

Job Highlights:

• Basic up to $3000 + $100 Transport Allowance + AWS + VB
• Monday to Friday: 8.30am to 5.30pm, Saturday: 8.30am to 12.30pm
• The office is located at Kallang Way
• Weekday shuttle service available to/from Aljunied & Potong Pasir MRT
• Hybrid working environment; 1 - 2 days WFH and usually Saturday shift is also remote
• Full training will be provided
• Our client is a global leader in third-party logistics that specializes in delivering and managing transportation and supply chain solutions for both national and multinational corporations

Job Responsibilities:

• Serve as the primary point of contact for customers, carriers, suppliers, and other stakeholders in day-to-day business operations
• Manage customer orders, including related documentation, and coordinate transport bookings with carriers based on specified routing and service levels
• Monitor the execution of transport activities to ensure compliance with established work standards and instructions
• Handle customer requests and address incidents or disruptions in the supply chain promptly inform supervisors and relevant stakeholders of any issues that arise
• Ensure timely and accurate updates on tracking events (milestones) by suppliers and carriers
• Investigate data inconsistencies and follow up on missing events
• Contribute input to supervisors for reporting, monthly reviews, and quarterly business reviews
• Support the analysis of standard KPIs and reports, identifying and suggesting areas for improvement
• Assist in the on-boarding process for new suppliers to ensure compliance with global order, event, and SOP requirements
• Adhere to all relevant SOPs, work instructions, and job-specific procedures
• Support the implementation of changes to processes or policies as directed by process owners
• Act as a backup for supervisors in case of their absence
• Facilitate the on-boarding, training, and guidance of new staff during their initial period
• Assist supervisors in updating and revising work instructions and provide feedback on best practices
• Continuously on-board and train suppliers on SOPs and system usage

Job Requirements:

• Willing to be rostered for weekends / Public Holidays coverage (Time-Off / OT / Allowance will be given in place of such arrangements)
• Customer service experience in the logistics/freight forwarding industry, preferably sea freight
• Fresh graduates in relevant business/supply chain courses will be considered

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913
JD1008

Responsibilities:

* Coordinating daily management operations

* Delivering superior food service and maximizing customer satisfaction

* Responding efficiently and accurately to customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Strong leadership, motivational and people skills

* Acute financial management skills

Our client: International Engineering Firm

Job arrangement: Hybrid

Job Responsibilities:

- Develop and execute internal communication plans aligned with organizational goals.

- Manage communication channels, including email, videos, intranet, and social media.

- Create engaging content for newsletters, emails, intranet, and social media platforms.

- Coordinate events, community outreach, and activities, supporting corporate branding initiatives.

Job Requirements:

- Min 6 years’ experience in corporate communications

- Excellent written and verbal communication skills.

- Experience in delivering thought leadership content for global company

- Experience in managing events, online content management systems and design platform

Interested applicants, please Click on the Apply icon or send your CV to [email protected]

We regret to inform you that only shortlisted applicants will be contacted.

EA Reg No.: R23112724 l EA License No.: 21C0434

- 2 years contract (possibility of renewal / conversion)

- Up to $6,000 + Performance Bonus

- Jurong East (Shuttle Service Provided)

- Office Hours: Monday - Friday: 8.30am to 6pm

Responsibilities

• Design and development of company software products in video content analysis
• Work in a team to collect end user requirements and scope up an overall software design
• Be responsible for software sub-module design, implementation and testing
• Work with team members for software integration and testing to meet delivery deadline.
• Provide software training to software end users
• Expected to work on assigned project independently and also able to work well within a team setting to meeting overall project objectives
• Supporting Pre-Sales activities. Providing video intelligence system solution to customers
• Interface with end-customers to understand system needs
• Translate user requirements into software design
• Write unit and UI tests to identify malfunctions
• Document write-up, including design manual, operation manual, test cases and software manual
• Stay updated with new technology trends

Period:

• 2 years contract, possibility of renewal/conversion

Location:

• Jurong East (Shuttle Service Provided)

Working Hours:

• Monday - Friday: 8.30am to 6pm

Salary:

• Up to $6,000 + Performance Bonus

Requirements:

• Degree/Diploma in Computer Engineering, Computer science or related discipline
• Familiar with Unix and Windows Server Operating system and shell scripting
• Experience with database design
• Experience in web programming (PHP, HTML)
• Experience in Android/ iOS application development (Android studio)
• Proficient in C#, Java, XML, Json
• Experience with open source tools like OpenCV and VLC Player
• Experience with configuration management
• Immense interest in software design and development
• Work well as a team member or individual contributor
• Keen learner
• Experience in system interface or software maintenance will be an added advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Great office culture
• Strong career opportunities

About Our Client

Our client is a listed European MNC with strong foothold in their manufacturing industry, this Global company stands at the forefront of innovation, delivering cutting-edge solutions to a diverse range of industries. Their comprehensive product portfolio, fueled by continuous research and development, caters to the evolving demands of automotive, industrial, consumer electronics, telecommunications, and more. Through strategic partnerships and a commitment to excellence, this company has established itself as a trusted leader, driving technological advancements and shaping the future of the various industries they are involved in.

Job Description

• Oversee various facets of general accounting, encompassing Accounts Receivables, Accounts Payable, General Ledger Accounting, Fixed Assets Accounting, and Intercompany Accounting for the larger Singapore entity.
• Ensure precise Tax and GST reporting and strict adherence to regulatory mandates.
• Analyze Profit and Loss statements, craft monthly and quarterly financial projections, formulate Annual Operation Plans, and diligently monitor and scrutinize Actual expenses versus Forecasts.
• Maintain the integrity of internal control procedures and proactively address any identified internal control deficiencies.
• Lead the monthly financial closing process and coordinate the generation of comprehensive financial and managerial reports.
• Monitor operational expenses and identify opportunities for improvement to meet annual plan targets.
• Work closely with the organization's shared service center in other parts of the world.

The Successful Applicant

• Bachelor's Degree in Finance or any related degree.
• Minimum of ten years of experience within Finance & Accounting Positions, of which 5 years should be in a leadership capacity.
  Demonstrated experience in a similar leadership capacity within a manufacturing organization.
• Profound understanding of financial principles, regulations, and best practices.
• Strong analytical skills, with the ability to decipher intricate financial data and trends.
• Exceptional leadership and interpersonal aptitude, with a history of effectively guiding and nurturing finance teams.
• Outstanding communication skills, both in written and verbal forms, for effective interaction with a diverse range of stakeholders.
• Strategic thinking and problem-solving prowess, with a results-driven mindset.
• Proficiency in SAP is a must.
• CA / CPA qualifications are highly beneficial.

What's on Offer

• Strong career opportunities in both the entity and group companies
• Great office culture
• Leadership role within an autonomous environment

Roles & Responsibilities:

• Greet Customers and direct them to a table.
• Plan table arrangement; set-up and clear tables where required
• Ensure prompt and courteous service to Customers at all times
• Prepare mis-en-place at side station before operations
• Maintain the cleanliness of the dining area on a regular basis
• Follow food and beverage safety and hygiene policies and procedures.
• Maintain workplace safety and health policies and procedures.
• Undertake any other duties and responsibilities as may be assigned by your superiors from time to time.

Requirements:

• Highly motivated and willing to learn
• Customer centric and good team player
• Possess strong interpersonal and communication skills
• On-the-job training provided
• 5.5 days’ work week
• Able to work on weekends and PH

Quality Manager is a key role in the team responsible for engaging with various functions from Sales, Tendering, Engineering, to Operations on the implementation of integrated execution work processes and governance. Deployment of operational tools and deriving meaningful insights for continuously improving operational performance.

This role also involves the quality aspect in ensuring our offer quality to meet customer satisfaction and customer promise according to the whole customer journey mapping.

ROLES & RESPONSIBILITIES

Operation Excellence and Tools

• Deploy the execution processes and playbooks deployment and compliance.
• Ensure good implementation & adoption of Execution tools (BFS, SAP, etc.).
• Provide business analytics for Execution – revenue, margin, WIP, warranty cost, failure rate, utilization, etc.
• Responsible for driving initiatives throughout the execution to improve productivity, efficiency, cost management and continuous improvement.

Quality

• Defining offer and project quality goals including customer effort goals all along life cycle.
• Supporting and coaching the team on methods and quality tools needed to reach robustness, customer satisfaction and quality targets.
• Creates and enforces the project quality plan.
• Participating in customer quality case in supporting the team to identify issue root cause and implementation of improvement action plans and best practices sharing.

Requirements:

• Minimum Degree in Engineering or equivalent
• Minimum 5 years of experience in similar capacity
• Knowledge in Change management, Six Sigma and risk management
• Proven leadership and experience in influencing without authority
• Proficient in computer skills including MS Word, Excel, PowerPoint, Chinese word processing
• Good knowledge & experience on quality tools & methodologies for process/products improvement

Regional Marketing Manager | Regional role, covering SEA, ANZ & IND | Branding & Direction | Tampines

Reporting To: Product Management and Marketing Director

• Working Hour: Mon-Fri - 9am-530pm
• Working Location: Tampines
• Salary: $8500 to $10000

Job Responsibilities

Regional role, covering SEA, ANZ and IND

• Support alignment to implement strategies, metrics and tactics at a regional level
• Support and coordinate alignment of the 3 regions marketing messages with global guidelines
• Create and manage the communication platform for exchanging information
• Support the new opportunities investigations.New categories of products: Lab, Digital, Emerging Market
  New channels: Corporate Business, Government, e-Commerce
  
• Analyse sales per product, per country and contribute to determination of root causes for non-achievement and strategies to adopt
• Contribute to Market Intelligence improvement (search for market data, compilation, Keystone data analysis)
• Assist Reporting Manager on monthly reports (NP and FP, Monthly, President)
• Coordinate logistics of various events (Business reviews, Opinion Leader tours, IDEM)
• Support Deming document preparation

Specific SEA

• Contribute to Marketing projects
• Cascade down the New Product launches in the SEA countriesFollow up on actual launch dates (registration, dealer order)
  Coordinate multi-channels campaigns
  
• Conduct market research and competitive analysis on existing and new products
• Build and maintain master files with cost prices, dealer prices, SRP before promo, SRP after promo
• Analyse data from the SEA CRMTime spent on classic products (easy to push) vs new or innovative products (need explanation, demo)
  
• Track and analyse SEA workshop activities

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Responsibilities

• Work closely with stakeholders to define project scope, goals, and deliverables in line with business objectives.
• Develop detailed project plans, including schedules, resource plans, and budgets.
• Coordinate and facilitate communication between project team members, stakeholders, and external vendors.
• Monitor/control project progress, managing changes in project scope, schedule, and costs.
• Ensure quality standards are met and oversee the resolution of project-related issues.
• Methodologies/ approaches may include Waterfall, Agile, Hybrid as necessary or appropriate.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT project management
• PMP, Agile, or Scrum certification is highly desirable.
• Familiarity with end user systems, applications, and devices, including desktops, laptops, mobile devices, and productivity software.
• Strong project management skills, including the ability to plan, organize, and manage multiple tasks and priorities.
• Knowledge of project management methodologies and tools.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License: 13C6305

Reg. No.: R22108000

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Quality Products And Superior Customer Service

• Provide quality and fresh products as per Standard Operating Procedures. (SOP)
• Prepare products according to Standard Operating Procedures. (SOP)
• Present menu, promote café’s specials, take & serve orders
• Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
• Prepare various drinks/beverages according to Company SOP without supervision
• Up-sell seasonal offers or encourage guests to place additional orders.
• Resolve customer’s complaints and conduct service recovery. Submit incident report.
• Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

• Promptly remove cutleries and dishes when guests have finished the course.
• Clear & wipe table, adjust chairs, re-set table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

• Conduct appropriate briefing to team on current promotions and target of the day.
• Ensure all preparation and service sequence in accordance to SOP.
• Handle daily incoming stock and perform checks to ensure no discrepancy.
• Check daily stocks level and ordering.
• Responsible for inter-store stocks transfer.
• Handle and update stock inventory on a daily basis.
• Responsible for month end stock count.
• Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
• Ensure product display are up to expectations and standards.
• Handling general paperwork which include petty cash claim, part-time payroll, overtime claims and sales reports.
• Authorised to issue warning letters to team members for diciplinary issues.
• Propose promotion for staffs’ career progression.
• Overall responsible in achieving the monthly sales target set for the store
• Set Par-level for store.
• Conduct interview for walk in candidates (Part-timers to Shift Manager.)
• Plan weekly roster based on labour matrix.
• Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

• Manage staff and provide them with relevant information and feedback.
• Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
• Assign daily duties to team members.
• Authorised to arrange relief staff to other stores should the need arise.
• Conduct annual appraisal for store team members.

P&L Accountabiltiy

· Responsible in meeting the daily sales target through upselling.

• Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
• Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
• Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
• Responsible for salaries and related expenses by planning team members’ roster effectively to reduce labour costs.
• Monitor team member’s transport expenses.
• Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

• Remote work flexibility arrangement
• Pioneer in a resilient industry with robust financial stability

About Our Client

Our client is a multinational corporation based in the United States and listed on the stock exchange. It stands as a global leader in the field of life sciences, having been at the forefront of analytical innovations that cater to the life, materials, and food sciences for over 60 years. Operating with a workforce of around 8,000 individuals across the globe, it has a direct presence in 35 countries, featuring 15 manufacturing facilities. Its products are accessible in over 100 countries.

Job Description

• Oversee all FP&A responsibilities for APAC Commercial Operations
  • Annual Operating Plan, monthly forecasts, and month-end closing analytics
  • Develop and deliver presentations, including strategic planning and sales analytics
• Drive annual and long-range planning, establishing financial targets and KPIs
• Communicate a cohesive and concise financial story, emphasizing business drivers and implications on future results
• Collaborate with cross-functional teams on company initiatives
  • Provide financial analysis and support for business reviews and decisions
  • Address areas like operational efficiency, cost savings, capital expenditure, vendor selection, etc.
• Develop executive-level presentations for monthly and quarterly financial reviews, annual operating plans, and various reviews
• Actively engage with key stakeholders and cross-functional departments to drive results
• Lead process improvements and efficiencies
• Ensure accuracy and completeness of consolidated reporting for the division results

The Successful Applicant

• 10+ years relevant experience within a large multinational corporation, with a preference for expertise in the life science sector.
• Candidates with experience in team management and regional roles are preferred.
• Proficient in US GAAP. SAP, Analysis for Office experience is a plus.

What's on Offer

This leadership opportunity comes with a remote work flexibility arrangement and centers around a pioneering role in a resilient industry, boasting robust financial stability and a focus entirely on commercial objectives.