Job Info:

• Salary: Basic from $5000 - $6500 + AWS + VB
• Working Hour: Monday - Friday (8:30am - 5:30pm)
• Location: Tuas

Job Scope:

• Manages 3 warehouses; 6,000m² of outdoor and 19,000m² indoor space & a workforce of 18 warehouse personnel
• Complies with legal, customs & industry certifications/standards requirements on local, bonded & licensed warehousing, material handling, shipping requirements & all safety aspects. Study existing and new legislation; enforcing adherence to requirements; advising management on needed actions
• Drives warehouse operations through 2 core teams of staff; material handling, customer service and records keeping. Ensures that receiving, warehousing, and distribution operations are well coordinated and progressed as planned
• Interfaces with the customer’s key leaders and internal departments to plan workflow, react to changes, drive improvement programs and resolve issues
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols
• Manages inventory accuracy by conducting physical counts when applicable; reconciling with data storage system
• Maintains physical condition of warehouse & open yard by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
• Achieves financial objectives by prompt submission of billing instructions & verification of claims & costs. In addition, the preparation of annual budget; scheduling expenditures; analysing variances; initiating corrective actions
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees
• Maintains warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contributes to team effort by accomplishing related results/projects as assigned

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*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Responsibilities:

• Build and maintain good rapport with customers
• Answering the telephone/ emails and manage customer's inquiries
• Work with other departments to fulfil client request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• Ensuring containers are collected and release as per daily plan
• Prepare daily operations report
• Documentation and data entry
• Additional functions mandated by Management.

Requirements:

• Minimum Diploma
• Advantage with Logistics experience
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Training provided
• Company Transport provided

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Ensure smooth, safe, reliable and efficient operations of bulk plants and facilities at 21 TK site. 3.2 Ensure safety at the site through compliance to safe operations and practices at all times, complying to local regulatory, LeedenNOX and TNSC requirement. 3.3 Responsible for the appropriate control of plant product inventories to ensure continued smooth operations of the plant 3.4 Lead the shift team in plant, process and equipment troubleshooting and optimisation. 3.5 Ensure Shift Personnel performs their job functions correctly and timely and to guide them when necessary 3.6 Working closely with the maintenance team and contractors, ensure both minor and major maintenance are performed properly, safely and timely. 3.7 Ensure proper records keeping of all maintenance work performed at the plant for regulatory and future references. 3.8 Ensure plant production daily report and SAP input are performed timely and correctly. 3.9 Ensure plant procedures and work instructions are available and updated. 3.10 Manage the shift manpower to ensure smooth shift manning, in compliance to regulatory requirements. 3.11 Track performance of shift personnel and provide timely feedback for improvement 3.12 Provide appropriate training based on site personnel training needs. 3.13 Ensure that any changes to plant operations and equipment are recorded properly and appropriate change management procedures are applied. 3.14 Provide support to NOXT especially in developing the capability and competency of the site personnel in plant operations and troubleshooting 3.15 Perform any other duties as assigned.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and public security segments.

Collaboration is key to our success. We prioritize open communication, constructive feedback, and a willingness to help others. We are committed to creating a supportive work environment that encourages excellence, innovation, and continuous improvement. We're looking for individuals who share our values and are excited to join us on our cyber mission.

Join our Cyber Business

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Daily and Weekly Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify, upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Job Requirements

• Professional experience in a sales or customer service role, preferably in IT/Technology/ Engineering domain
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Good attention to detail and organizational skills
• Exceptional verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills
• Excellent active listening skills
• Ability to build rapport and collaborate with others within the company and externally
• Understanding of consumer behaviors and industry trends
• Adequate, accurate product knowledge.
• Work location: Jurong East
• Singaporeans only

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

Customer Service Specialist

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

Operation Assistant Job Description

· Liaise with client/agent to obtain delivery information upon receipt of sales order

· Communicate and coordinate with warehouse, logistic partner and client/agent to ensure smooth and timely delivery

· Prepare documents for delivery

· Arrange transportation with logistic partner

· Follow up on delivery note after completion

· Other ad hoc duties assigned by Operation Manager

Basic Qualifications/Requirements:

Education: GCE O Level and above

Experience: 2 to 3 Years of Experience in marine logistics industry would be an advantage.

Competency:

· Working knowledge and experience with MS office

· Good communication and interpersonal skills

· Ability to work in fast-paced environment and under pressure

Responsibilities:

• Generate backlog and inventory reports from Oracle and send it to sales operation team
• Revise device name for shipments from CN or TWN based update from fulfillment teams
• Schedule daily shipments for sales regions
• Coordinate with logistic department on shipment issues
• Communicate with regional sales and CN/TW/SG team regarding shipment matters
• Response to daily shipment inquiries from regional sales
• Coordinate with Accounting Department in regards to payments from customers prior to scheduling shipments
• Participate in daily conference call with CN and help to resolve any shipping issues
• Help generate Ad-hoc reports when needed
• Help Applications group and Sales to perform Part Transfer for module builds
• Act as manager’s backup when manager is on vacation/sick leave
• Maintaining scheduled quantity on allocation file for sales regions
• Provide feedback to QA for any late shipments for monthly On-Time-Report
• Send out shipping documents to regional team for parts shipping from US
• Pick up evaluation modules from Applications group when ready for shipment
• Submit job requests to Applications group for new evaluation kit orders daily
• Bring modules and evaluation kits to shipping department for shipping daily
• Enter and process paid orders and urgent sample requests from US sales
• Performs other projects and duties as assigned
• Participate in Oracle system testing for system improvement updates

Requirements

• GCE 'O'/'A' Level or Diploma in Logistics/Supply Chain/Business Administration or equivalent
• Minimum of two (2) years of experience in sales operations
• Proficiency in Excel, such as pivot tables, freeze frames and graphs, is a must
• Ability to speak/read Mandarin and translate to English is a strong plus
• Prior experience in Oracle or another ERP system is preferred
• Must have strong written and verbal communication, organizational, detail-oriented, interpersonal and communication skills
• Able to multi-task, work independently and as a member of a team, interface with other branches of the organization, work effectively with diverse constituencies, and solve problems and make decisions while under pressure and time constraints

Looking for cook for Indian Stall

• Able to cook Indian dishes (mainly South Indian dishes) and in big quantity.
• Minimum experience of 2 years as a cook in an Indian restaurant/stall.
• To prepare food in an excellent manner and mantain good level of hygiene.
• To delegate duties to kitchen helper according, as to wherever help is needed.

Job Highlights

• A competitive salary for the right candidate
• Performance Allowances
• Fast Expanding Company with Good Prospects

Job Responsibilities

• Be forward looking, plan, review and monitor all HR policies and processes. Ensure that all HR processes, policies and procedures of the Company adhere to Employment Act and other government legislation.
• Administers or oversees the administration of human resource programs including, but not limited to benefits & leave, disciplinary & disputes and investigations, performance and talent management (staffs’ productivity, morale & recognition), training and development.
• Attract, motivate and retain talents for the company.
• Lead, coach and inspire HR team to provide optimal operational support to the human resource activities, aligned with the various legislations and authorities’ guidelines.
• Oversee Employees’ Relations. Provide advice and assistance to employees in HR related matters, employee counselling and grievances handling. Handle employees’ suggestions and feedback.
• Support management and HQ by providing human resources advice, counsel, survey, data analysis and reports.
• Initiate and organise company events, employee engagement activities.

Job Requirements

• Bachelor’s degree with minimum 4 years of relevant working experiences.
• Knowledge and experience in construction industry will be a plus. Good understanding of MOM/BCA manpower policies for construction industry. Understanding of construction project manpower demands and challenges.
• Strong and proven HR leadership with effective inter-personal communication and influencing skills to deal with management and employees at all levels.
• Possesses deep expertise in recruiting, compensation and benefits design, HR policy and process design and implementation
• Has the ability to multi-task and complete tasks within deadlines. A pro-active and a “Can Do” attitude would be critical.
• Able to handle different working culture.

KEY ACTIVITIES / ACCOUNTABILITIES

• To assist the manager to administrate, manage and enhance logistics operations (from starting to end) in order to meet with customers’ instructions & requirements, direction / targets given by Management, Geodis Singapore policies, and relevant requirements.
• Coordinate with internal and external parties on logistics arrangements (queries, SOP, operations topics, complaints, claims, etc)
• Lead and support the team (problem solving, training / development, necessary tools & equipment, efficient work flow, etc).
• Proactively participate in Business Excellence Program of the company.

ESSENTIAL EDUCATIONAL AND / OR TRAINING QUALIFICATIONS & CERTIFICATES

• Diploma and above qualification in logistics or related equivalent qualification.

PREFERRED EXPERIENCE AND KNOWLEDGE

• 5 years of working experience or more in logistics industry required
• 2 years in leadership related experience
• Experience in warehouse operations and operations development – daily productivity, operation output, irregularity handling
• Keen on logistics processes, and relevant regulations.
• General knowledge on logistics and freight forwarding businesses
• Proficiency in WHS management preferred
• Awareness and knowledge in Occupational Health and Safety

NECESSARY TECHNICAL / FUNCTIONAL SKILLS

• Competent in computer skills and common applications (Office, Excel, PowerPoint & Word)
• Effective communication
• Team management – ability to lead, guide, support and develop the team members

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

Responsibilities:

• Provide managerial leadership to the Anatomic Pathology and Histology (APH) team and oversee day-to-day operations and on-time delivery of histology testing services
• Manages day to day delivery of testing services while implementing operational improvements to increase client satisfaction, quality performance and operational efficiency
• Effectively manage change, facilitate innovation and foster teambuilding to provide the highest quality and most cost-effective laboratory product possible.
• Resolves client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, pathologists, other laboratory managers, laboratory directors or corporate operations.
• Conduct departmental meetings and ensures appropriate departmental communication.
• Participates in and supports client visits, audits and inquires to ensure complete fulfillment of requests and interests.
• Investigate deviations from established procedures to ensure effective corrective action.
• Ensure personnel competency and address performance related issues as necessary.
• Provides support to the functional directors and assists in the fulfillment of his/her responsibilities.
• Ensure an adequate level of trained personnel to meet the testing and administrative requirements of the department.
• Manages and monitors quality and timely delivery of both production and non-production activities.
• Ensures regulatory compliance and assists director in the establishment of globally consistent production standards

Requirements:

• Requires a Bachelor of Science degree in Biology or other Life Science.
• Minimum 10 years of laboratory experience plus 8 years supervisory or management experience in a clinical laboratory environment.
• Prior supervisor experience managing several direct reports preferred.
• Experience in a high-volume working environment.
• Knowledge and experience with molecular histology and techniques, including immunohistochemistry, FISH, histology sample preparation and processing (i.e. sectioning, staining)
• Knowledge of quality assurance practices and procedures.
• Strong knowledge of CAP, ISO15189 accreditation and HCSA regulations.
• Understanding of laboratory operations as well as policies and procedures
• Proven ability to problem solving/troubleshooting and provide solutions under minimal supervision.
• Strong communication skills; both written and verbal.
• High level of attention to detail with strong organization skills.
• Comfortable making decisions in a changing environment.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Responsibilities

· Perform overhead cranes, gantry cranes, monorail cranes electrical installation and troubleshooting task, repairs and parts replacement to resolve related site issues

· Recommendation of part replacement to ensure continuous operation of the equipment

· Coordinate and liaise with Project Engineer/Manager and respective supervisor on tasks and works relating to the project

· Responsible for doing control panel and any other works related to Electrical duties

· Ensure compliance with relevant standard

· Ensure compliance with company’s Quality Management Systems

· Working closely with Supervisor and Mechanical team to get the job done

· Ensure service and work readiness during office works hours and after hours

· Other ad-hoc duties as assigned

Requirement

Diploma/Degree in Electrical/Electronic

Minimum 2 to 3 years in the Crane industry

Knowledge of crane troubleshooting, various brands of inverters, PLC system.

Ability to generate Electrical drawings in accordance to Singapore standards a plus

Holders of Driving Licence Class 3

Position Summary: Diabetes Singapore is seeking a dedicated and versatile individual to join our team as a Customer Service cum Admin Assistant. This role is integral to our mission of providing exceptional support and information to people affected by diabetes, their families, and the community. The ideal candidate will be a compassionate communicator, well-organized, and adept at multitasking.

Key Responsibilities:

1. Customer Service:

• Respond to inquiries and provide information about diabetes and related services to clients via phone, email, and in person.
• Assist in scheduling appointments and managing client records.
• Offer empathetic support and guidance to individuals and families dealing with diabetes.
• Liaise with healthcare professionals and other stakeholders to coordinate care and services.

1. Administrative Duties:

• Perform data entry tasks and maintain accurate client records.
• Assist in preparing reports and presentations related to diabetes care and support.
• Manage office supplies and ensure necessary equipment is available and functioning.
• Support the organization in event planning and execution, including workshops, seminars, and fundraising events.

1. Outreach and Education:

• Participate in community outreach programs to raise awareness about diabetes.
• Assist in developing and distributing educational materials.

1. Team Collaboration:

• Work collaboratively with other team members to enhance service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications:

• Diploma in a relevant field or equivalent experience in customer service/administration.
• Excellent communication and interpersonal skills.
• Proficiency in computer skills, including MS Office and database management.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Compassionate and patient-centered approach.
• Knowledge of or interest in diabetes and healthcare is a plus.

Work Conditions:

• Full-time position, Monday to Saturday.
• Office-based role with occasional community outreach activities.
• Opportunity for professional development and growth within the organization.

Application Process: Interested candidates should submit their resume along with a cover letter highlighting their suitability for the role. Applications should be sent to the specified email address [email protected] or through the mycareersfuture.gov.sg portal.

Diabetes Singapore is an equal-opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

• Plan, execute, and finalize projects according to strict deadlines and within budget.
• Define project tasks and resource requirements.
• Develop and maintain project schedules and deliverables.
• Manage project budget and track project costs.
• Proactively identify and mitigate project risks and issues.
• Manage project stakeholders, ensuring effective communication and collaboration.
• Facilitate project team meetings and provide regular project status updates.
• Manage the end to end on-boarding of Clients in accordance with the client Project Governance, Methods, competencies and change management framework.
• Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals.
• Provide a single ‘change’ point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes

• Proven experience as a project manager, delivering projects on time and within budget.
• Strong expertise in project planning and management methodologies.
• Excellent organizational, communication, and leadership skills.
• Ability to manage multiple projects and priorities effectively.
• Attention to detail and strong problem-solving abilities.

Job Info:

• Basic: Up to $5000 + Transport Allowance $350 + AWS + VB
• Working Hour: Monday - Friday (8:30am - 6pm)
• Location: Woodlands South MRT (Shuttle bus provided from Woodlands/Admiralty MRT)

Job Scope:

- Branding:

• Leads consumer and brand learning plan development and oversees execution and findings of research studies
• Build and increase company-wide awareness about key developments
• Identify, plan and execute projects/campaigns for brand development
• Analyse and evaluate effectiveness of each project / launch
• Manage service partners (PR agencies) and build good relationship with key media for PR coverage of important events/activities
• Support the Head of Marketing in delivering Brand campaigns that support business strategy, market goals and organisational objectives
• Execution of marketing communication initiatives that are aligned with Brand positioning and philosophy
• Trade mark registration and related matters
• Review and assess sponsorship request, drives sponsorship strategies and sponsorship events for the company

- Marketing:

• Oversees in strategic planning and making sure timely execution of overall Marketing Calendar
• Stay current on market trends and competitive activity
• Develop promotional programmes and managing marketing budget
• Oversees the planning and conducting of market research
• Work collaboratively with in-house or external design agencies to execute designs
• Analyse and evaluate effectiveness of each project / launch
• Oversee press releases, speeches, marketing collaterals, articles, corporate video, brochures and presentation materials
• To provide guidance to plan and coordinate campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimisation.
• To collaborate with other departments such as Operations, Projects, Procurement, and Finance teams for campaign delivery and project implementation.
• Generate and prepare weekly and monthly marketing reports for the Operation and Management’s review

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Job Responsibilities:

• Key focal point in coordinating customer’s logistical needs and interfacing with operation.
• Good understanding of customer’s business model and operational program.
• Attain good knowledge of the terminal's infrastructure and facilities.
• Maintain a high-quality service level to all parties.
• Manage the customer’s expectations.
• Handle customer’s complaints or inquiries.
• Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
• Orders creation for executing operations into the stock accounting system.
• Communicate effectively with the Operations Department
• Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Prepare picking list.
• Prepares updates and monitors stock and orders in the system.
• Co-ordinates the daily operations activities
• Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
• Ensure data integrity for all inventory transactions updated in the system.
• Liaison between clients and warehouse staff on all goods receipts and goods release.
• Arranging and monitoring of goods collection and delivery.
• Perform system inventory reconciliation, weekly cycle count and stock-take.
• Ensure relevant documents are generated for all updates of activities and rates in the system
• Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
• Prompt response to queries and ensure proper follow-up for any outstanding queries
• Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
• Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
• Compliance with ISO, GMP/GDP Guidelines
• Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
• Any other tasks/projects assigned by the immediate manager.

Invoicing

• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report
• On-time Administration of Billing and Reporting to customers

Reporting

• Assist with generating required monthly KPI reports
• Assist with Customers' weekly and monthly reporting
• Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Provide Excellent Customer Service by attending to drivers’ complaint as per feedback emails from drivers’ dialogue
• Compiles workshop monthly KPIs performance reports with submission to all projects.
• Conducts monthly meeting with our sub-contractor to review contractual performance
• Attends all projects’ co-ordination meeting to present monthly workshop KPIs and discuss on taxi issues
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Requirements:

• An associate's Diploma in mechanics or a related field may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• 6 Days work ( Monday to Saturday)
• Work location : Jurong West
• Working Hour : 7:30 am – 5:15 pm

Support Operations Supervisor in operating the chemical processing plant to ensure quality product and to meet business targets.

Key Responsibilities:

• operate, monitor process equipment to ensure that the process is operating within defined conditions and product specifications
• work with Operations DCS Technician to deal efficiently and effectively with any deviation in process parameters to ensure “Zero” safety and environment incident
• patrolling, inspection of field equipment and data logging
• Perform - routine sampling of process and conduct analysis - housekeeping and PPM of assigned area - loading / unloading raw material - minor maintenance
• prepare plant equipment for release to maintenance crew
• perform inspection and audit to meet corporate safety and local legislation guideline
• Be a member of the Site Emergency Response Team

The Candidate should have:

• Diploma in Chemical Engineering or related discipline or
• NITEC/Higher NITEC in Chemical Process Technology, with minimum 2 years of relevant working experience.
• 2-5 years field operations experience in a high hazard chemical plant, with DCS experience would be advantageous
• Preferable to have a Boiler Attendant 1st grade (preferred) or 2nd grade and/or Steam Engineer 1st grade (preferred) or 2nd grade.
• Commitment and adherence to safety systems
• Strong analytical thinking, practical problem-solving and good communication skills
• Conversant with World Class SHE and Operational principles relevant to operation of high hazard plant
• Ability to work effectively in a multi-discipline and multi-cultural team in a high pressure environment
• Good command in English and computer literacy
• Able to perform shift work
• Diploma holders who just graduated from relevant discipline are welcome to apply

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

• Payroll processing & overtime computation
• Handle leaves & claims entitlement
• Handle recruitment, onboarding & offboarding, set-up & maintain employee P-file related matters
• Handle disciplinary cases. Involved in the inquiry or exit interview for Termination cases
• Preparation & submission of Maternity/Paternity, Childcare/Enhanced Childcare leave.
• Preparation & submission of IR21 & IR8A
• Handle government related surveys
• Preparation for submission of government related grants
• Able to meet tight timeline
• Able to work independently