Freshworks is looking for a results-oriented, performance-driven marketing leader to drive regional marketing in ASEAN. Reporting to the Senior Manage, this role will lead and implement our regional field marketing strategy for ASEAN countries - Singapore, Malaysia, Indonesia, Thailand, Philippines. The role will also work closely with the General Manager (ASEAN) as well as regional sales leaders to drive pipelines.

We are looking for an experienced field marketer with SaaS / Cloud experience. The successful candidate is proficient in understanding the customer/prospect journey, and has robust experience in demand generation programs, pipeline creation, field events, campaigns, digital, and ABM.  The person will work closely with Business Development (BD) and Account Executive (AE) to drive alignment and leads follow-up & conversion.
 

• Lead regional marketing execution to drive pipeline growth and improve funnel conversion.

• Own strategy, development, and execution of demand generation programs, field events (owned and 3rd party) and webinars.  The person will collaborate cross functionally to drive email campaigns/nurtures, and digital marketing.

• Collaborate with sales, business development, and customer success leaders to ensure strong execution and results. 

• Own quarterly planning cycle with sales and functional teams for interlock, and alignment at QBR (Quarterly Business Review).

• Manage marketing budgets, track ROI and measure all marketing programs. Utilize data-driven insights to optimize marketing strategies, investments, and resource allocation.

• Collaborate with brand, campaigns, customer and product marketing teams to drive expansion within existing customer segments and identify opportunities for new business initiatives.

• Work with the product marketing team to develop insights and contents for field events (eg keynote slides, panel discussion questions).

• Understand marketing customer segmentation and value proposition; provide feedback on how to meet specific market needs.

What you’ll do:

• Set up processes & workflows for efficient delivery of the project BIM deliverables.
• Ensure a healthy start for new projects by conducting kick-off meetings & hand-holding sessions for the project teams on CDE access (Common Data Environment), Information Management, Data exchange, Modelling techniques, BIM coordination & review process, Issue management, As-built verification process, BIM handover process etc.
• Keep the project BIM documents upto date. Includes but not limited to BEP, Project BIM Standards, MIDP, TIDP, Model Tree, LOD table, BIM Collaboration, Documentation standards.
• Attend client meetings & lead the decision-making process affecting the BIM deliverables.
• Conduct Trainings on BIM processes & workflows, Inspire & motivate the BIM teams, Monitor progress. 
• Develop, discover, collect, and share processes, best practices, tools, and techniques of BIM.
• Liaise with relevant authorities for the project’s BIM funding and BIM submissions.
• Work closely with all other departments and project teams to provide solutions for BIM related technical issues. 

We are looking for a Key Account Manager, for Target Market - Concrete

Roles and Responsibilities

1. Ensure that the individual sales budget in revenues are met
2. Ensure the collection of debts is within the Company guidelines
3. Develop good relationship and network with concrete suppliers, pre-casters and contractors
4. Conduct sales visit to service existing and new customers
5. Aggressive market visits to identify and follow up on new projects/ opportunities
6. To monitor competitors’ activities and feedback to the company
7. Attend regular meetings as stipulated by the Sales Management
8. Attend training/workshops as assigned by Management
9. Ensure that products offered to the customers meet the strategy criterion outlined by Management
10. Initiate Customer Complaint Report to ensure that the complaints are promptly and efficiently dealt with
11. Submit monthly report and sales forecast
12. Liaise with technical department to resolve concrete related issues, troubleshooting on site and trial mixes
13. Ad-hoc assignment

Job Description

• Oversee the day-to-day operations of the condominium
• Supervise and co-ordinate all maintenance and site staff
• Engage maintenance, repairs and improvement to the condominium
• Manage contracts and performance of service providers according to contractual requirements and/or government regulations
• Manage expenditure , budgets, financial records and vendor contracts
• Ensure compliance with Building Maintenance & Strata Management Act (BMSMA), relevant laws, government rules & regulations and policies
• Prepare agendas, minutes recording and convene and attend all councils meetings & AGM.

Job Requirements

• Degree / Diploma in Estate Management, Building or related discipline
• Minimum 3 years of relevant experience in condominium management
• Experience in managing condominium size of above 500 units
• Mature and independent with the ability to lead team
• Good interpersonal and communication skills
• Proficiency in MS office and IT Savvy
• Knowledge of BMSMA and understanding of general building defects will be a plus
• Diligent, well organised and committed to excellence

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  

Manager Sales 
Porsche Singapore Pte. Ltd. 
Porsche Singapore is seeking a highly experienced Sales Manager to join our team and collaborate closely with the Head of Sales and Customer Excitement. This role is critical in driving growth and profitability in our New Car Segment. We are looking for a dynamic leader with a proven track record in sales, preferably within the luxury automotive industry. 

The successful candidate will be responsible for leading and inspiring the customer facing sales team to achieve and exceed volume and profitability targets while ensuring exceptional customer service, managing studio operations, and upholding the brand's premium standards. They will play a key role in fostering a high-performance culture that consistently delivers outstanding results. 

• Oversee lead funnel management at the individual lead level with the Porsche Consultants on a daily basis, ensuring effective follow-up on targets, leads, test drives, offer creation, and resolution of customer issues. 
• Conduct regular performance reviews, provide constructive feedback and coaching, and foster a positive, productive work environment with the sales team that encourages teamwork, customer excitement, and professional growth, ensuring the achievement of sales targets, high performance, and development.  
• Manage studio operations and monitor sales floor activities to ensure all team members strictly adhere to standard operating procedures (SOP) and Porsche's standards, policies and guidelines, including maintaining studio upkeep, delivering a consistent and exceptional customer experience, upholding integrity and ethics, and providing guidance while implementing corrective actions when necessary. 
• Oversee the Studio Customer Journey (from initial contact through to purchase) and ensure team members build and maintain strong relationships with customers to achieve high levels of customer satisfaction and encourage referrals and repeat business. Manage and address escalated customer inquiries, concerns, and complaints promptly and professionally. 
• Ensure strong collaboration and synergies with all stakeholders (F&B, Porsche Lifestyle, Sales Planning, Marketing, Aftersales) to achieve alignment and support for sales initiatives, driving desirable results. 
• Collaborate with the Head of Sales to implement sales strategies, propose promotions and incentives to drive growth and achieve volume and profitability targets, and support inventory management to ensure key model availability and optimal stock levels. 
• Expand the dealership's client base by developing and maintaining a network of potential customers, and collaborating with marketing and CRM team on lead acquisition. 
• Participate in industry events, trade shows, and networking opportunities, and stay informed about industry trends, market developments, customer needs, and competitor activities to identify and pursue new business opportunities, including corporate partnerships and fleet sales, thereby driving growth potential and promoting Porsche's brand and products. 
• Training and developing a high-performing sales team by providing ongoing coaching and support, ensuring the fulfillment of training requirements, and enhancing their skills and knowledge. 

• Bachelor’s degree in business, economics, finance, marketing, or a related field. 
• 5-8 years of working experience in leading sales team in the automotive industry, preferably within the luxury segment. 
• Proven track record of success in sales management.
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with internal and external stakeholders, and inspiring and motivating the sales team. 
• A passion for the Porsche brand and a commitment to delivering an exceptional customer experience. 
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. 
• A deep understanding of automotive industry trends, the luxury market, customer expectations, market dynamics, and regulatory requirements. 
• Required to perform shift work including weekday evenings, weekends and public holidays 
• A valid class 3 driving license and clean driving record

Ensure Compliance With Singapore And HQ Regulators’ AML/CFT Requirements

• Carry out AML/CFT transaction monitoring and investigate alerts in a timely manner;
• Resolve or escalate the alerts, where appropriate
• Ensure proper documentation on the handling of alerts
• File suspicious transaction reports, if necessary, to the relevant authorities within the stipulated timeline

AML Transaction Monitoring

• To review and investigate system-generated or any alerts, to determine the next course of action
• Conduct further investigations, if necessary, by engaging relevant stakeholders to obtain the required information to ensure proper closure
• To close the alerts promptly and maintain proper documentation on the rationale of the closure
• To assist team lead in carrying out any necessary reporting to management as well as other stakeholders
• To file STRs to the relevant authorities and attend to any follow-up requests from the relevant authorities to ensure proper handling and closure
• To maintain the register of STRs filed/not filed

Other function(s)

• To liaise with the relevant stakeholders in handling Production Orders issued by the authorities
• Work with other AML members to maintain the AML/CFT transaction monitoring system and conduct testing when required
• Perform any task or participate in projects as required by the Team Lead or Head of Department

Work closely, and support other teams within the Compliance space

1. Lead the company’s market expansion efforts in Southeast Asia, focusing on entry strategy, distribution channels, and business matching.
2. Collaborate with the sales and marketing teams to develop and execute go-to-market strategies.
3. Analyze industry trends, conduct competitor analysis, and identify business opportunities.
4. Build relationships with key stakeholders, including local partners and distributors.
5. Represent the company at trade missions, exhibitions, and business conferences.

The future has many facets: for the courageous, it is opportunity.  

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.   

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.  

Manager Customer Relationship Management
Porsche Singapore Pte. Ltd. (Retail)

Porsche Singapore is seeking an experienced Manager Customer Relationship Management (CRM) to lead the CRM and the in-house Customer Interaction Centre. This role is responsible for governing the customer experience journey through strategic planning, market research, and data-driven insights. The successful candidate will drive customer excitement, satisfaction, and brand loyalty to achieve and exceed KPIs.

• Manage, lead, motivate and empower the Customer Relationship Management Team within the Marketing department
• Manage and lead the in-house Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints (online chat, social media, inbound and outbound calls, and emails), including handling VVIPs and escalated cases.
• Plan and execute initiatives to drive customer excitement, satisfaction, and brand loyalty through exceptional experiences across all digital and physical touchpoints, ensuring seamless channel integration and a consistently unique brand experience for customers, prospects, and fans, with a focus on achieving and exceeding KPIs.
• Govern the customer experience journey across all channels in alignment with brand positioning, including defining and documenting the journey from prospecting to post-purchase, creating detailed contact plans, leading innovative enhancements to customer touchpoints, and partnering closely with Sales, Aftersales, and Importer teams to ensure a seamless experience and foster long-lasting relationships while increasing customer lifetime value.
• Oversee the Sales Funnel Management by pre-qualifying leads in close collaboration with Sales team and maintaining the CRM system with lead, customer, and vehicle data
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation
• Conduct data analysis to identify gaps in the customer journey and opportunities for innovation and customer excitement, and create programmes by applying the insights gained into actionable and measurable steps

• Bachelor’s degree in business, marketing or communications, or a related field. 
• 5 to 8 years of relevant experience, preferably in the Automotive, Airlines or Luxury industry. 
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce) 
• A team player with excellent leadership, people management, communication, negotiation, and interpersonal skills, capable of interacting effectively with stakeholders while inspiring and motivating team members. 
• Ability to excel in a fast-paced, dynamic environment with a strong commitment to delivering an exceptional customer experience. 
• Strong analytical and problem-solving skills, with the ability to assess situations, make informed decisions, and implement effective measures. 
• Deep understanding of customer journey trends, the luxury market, and customer expectations. 
• Self-driven with a proactive learning attitude. 

• Engage, build and maintain strong relationships with founders in our portfolio companies, industry experts, and other stakeholders in the Web3 ecosystem, to build key relationships and influence 

• Oversee and manage a diverse portfolio of hundreds of crypto investments (including digital assets and equities) by collaborating with the investment team, ensuring optimal performance and alignment with the firm’s strategic objectives 

• Evaluate the performance of portfolio companies, providing regular updates and reports to senior management 

• Monitor market trends to conduct market analysis and risk assessment from time to time 

• Supporting the business across a broad scope of corporate matters, including corporate restructuring, divestments, reporting requirements (as required) and other transactional initiatives by portfolio companies

As a Cloud Project Manager, you will be working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The Cloud Project Manager should have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. You should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

What will you do?

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role.

• Tertiary education in Business Administration, retail operation management or related disciplines.
• At least 5 years of experience in managing retail sales and operations of global retail brands.
• Strong business acumen with aggressive sales and consumer approach to managing business and improving processes.
• Strong analytic skills, resourceful, meticulous
• Excellent people management, communication and interpersonal skills
• Possess leadership qualities
• Resourceful with a positive attitude
• Confident with a high level of self-drive, integrity and professionalism
• Strong level of judgementProficient in MS OfficeSound knowledge in the retail industry, government regulations on consumers protection act etc
• Strategizing and planning skills
• Feedback skills

Tasks and duties

• Preparing budgets and schedules.
• Overseeing daily operations on site.
• Coordinating with architects, engineers and trade workers.
• Monitoring work progress and ensuring a project is on schedule.
• Reviewing contracts and negotiating with subcontractors and vendors.
• Monitoring the safety of the job site.
• Reporting work progress and updates to project stakeholders.
• Ensuring compliance with building and construction codes.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:
-Minimum Diploma in Business, Marketing, or a related field.
-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable.
-Fresh graduates with a strong sales acumen are welcome to apply.
-At least 1 year of relevant experience in sales, hospitality, marketing, or education.
-Proficient in Microsoft Office (Excel, Word, PowerPoint).
-Excellent communication and interpersonal skills.
-Meticulous, organized, and able to multitask.
-Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off
-Tuesday - Friday : 1.30pm - 7.30pm
-Saturday and Sunday: 9.00am - 7.30pm

Job Description

1. Strategic Project Management from CEO and CFO Offices:

• Ensure our DRIs (project teams) are executing according to plan for our strategic projects, ensuring all KPIs are met, providing the necessary support and oversight to keep projects on track.
• Work along with Project Teams (DRIs) to nfacilitate the development of comprehensive project plans based on project management’s requirements according to best practices, including objectives, work break-down, project team, timelines, resource allocation, risk management and post project completion review.
• Regularly monitor and evaluate project performance against established KPIs, identifying areas where improvement is needed.

2. KPI Monitoring and Reporting:

• Assist the CEO and CFO in setting the clear KPIs for each project along with the Project Teams/ Project Lead, ensuring they align with broader company objectives.
• Track progress against these KPIs, providing regular updates to senior management.
• Identify and flag potential risks or issues that could impact KPI achievement, and work with DRIs to develop mitigation strategies and action plan.

3. Continuous Improvement:

• Conduct thorough assessments of project outcomes (project closure reviews) and processes, identifying areas for improvement.
• Provide insights and recommendations for process enhancements, based on both your assessments and project management science.
• Implement best practices in project management, ensuring continuous improvement in project execution and delivery by the project teams.

4. Issue Resolution and Escalation:

• Proactively identify and address issues that could derail projects, escalating critical issues to senior management when necessary.
• Collaborate with Project Teams to assess the viability of proposed solutions for any escalated issues, ensuring alignment with overall business strategy.

5. Executive Support:

• Provide high-level administrative support to the CEO and CFO, including managing schedules, coordinating meetings, and handling confidential communications.
• Assist in the preparation of strategic documents, reports, and presentations for executive review.
• Act as a liaison between the executive team and DRIs, ensuring clear communication and alignment on project objective.

6. Adherence to Project Management Science, also skill upgrade through training and development:

• Utilize project management frameworks and methodologies to structure, manage, and deliver projects effectively.
• Ensure all project management practices adhere to recognized standards, driving efficiency and consistency across projects.
• Stay updated on the latest developments through trainings in project management science and apply relevant practices to improve project outcomes.

7. Enforce Use of Project Management System (PTS):

• Ensure that all DRIs and relevant stakeholders are consistently using the company’s PTS to track and manage project progress.
• Train and support DRIs in the effective use of PTS, ensuring that all project data is accurately entered and maintained.
• Regularly review PTS data to ensure alignment with project goals and KPIs, and identify any discrepancies or issues.
• Use PTS to generate detailed reports and dashboards for senior management, providing visibility into project status, risks, and achievements

8. Stakeholder Communication and Alignment:

• Facilitate regular communication among project stakeholders, ensuring alignment on objectives, timelines, and deliverables.
• Lead project meetings, including kick-off, status updates, and review sessions, ensuring all participants are informed and engaged.
• Ensure that all project-related communication is clear, concise, and accessible to all relevant parties.

Requirements:

• Ability to lead and motivate a team, guiding them toward the successful completion of project objectives.
• Proficiency in developing project plans, timelines, and work breakdown structures to ensure the project stays on track.
• Strong financial acumen to manage project budgets, control costs, and allocate resources efficiently.
• Ability to identify, assess, and mitigate risks to ensure the project remains on course and minimizes potential disruptions.
• Excellent communication abilities to effectively relay information to stakeholders, team members, and clients.
• Quick thinking and analytical skills to resolve issues that arise during the project and make informed decisions.
• Capability to adjust plans and strategies as needed in response to changing circumstances or project demands.
• Proficiency in managing relationships with various stakeholders, ensuring their needs are met while keeping the project aligned with its goals.
• Ability to prioritize tasks, meet deadlines, and keep the project progressing according to the schedule.
• Familiarity with project management tools and methodologies, as well as an understanding of the technical aspects of the project.

Retail Store Manager (Furniture)

Responsibilities

• Strategise and develop execution plans for the team to deliver brand, sales and service goals and targets
• Collaborate with management to develop budget and evaluate business financial performance regularly.
• Build a CRM programme for the team to establish rapport and cultivate relationships with customers.
• Monitor merchandising presentation and visual display
• Develop and ensure follow-through on a service recovery framework for crisis management
• Ensure business continuity management in retail operations
• Supervise, train and plan succession for employees in customer service, interior styling, sales, service and visual merchandising.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Manage all controllable costs with a view to maintaining profitability.
• Work with back of house team including Marketing to ensure the smooth running of store operations and campaigns
• Assist in researching and developing market opportunities and plans, understand market requirements, identify market trends
• Ensure the store remains clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Skills, Experience Competencies Required

• Diploma or Degree in any field of study
• 3 – 5 years of retail experience, preferably in furniture
• Minimum 2 years managing a team of at least 4 people
• Able to commit to 5-day work week including weekends
• Proficient in MS Office skills
• Super Organized with a Strong routine

Job Responsibilities:

• Manage Telco accounts (Singtel, M1, Starhub, MyRepublic etc)
• Develop and maintain good relationships with the Telco partners and new partnership development
• To achieve sales revenue growth by effectively planning and execution
• Evaluate and recommend relevant products to Telco
• Engage in production planning and delivery schedule co-ordination
• Liaise and cooperate with the marketing team for necessary in-store marketing materials and promotions
• Monitor and identify potential tender opportunities
• Perform any other ad-hoc duties as assigned

Job Requirements:

• Min 1-year related experience in Sales Telecommunication/IT/Technical industry is preferred
• Relevant working experience with Telco companies
• Good oral and written communication skills
• Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Job Responsibilities:

• Technical support including full range of enterprise products, network technical solution, highlights proposal and etc.
• To handle clients’ inquiries and technical related issues.
• Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems.
• Responsible for new product test
• Promote solutions and deliver formal technical proposals / presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Experienced in networking product like Switch, Wireless Access Point, Router and other networking related product.
• Good knowledge in the fields of Business Network system such as Gateway, Switch, AP and IP CCTV.
• At least 2 years work experiences on Business Network domain or technical domain.
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters
• Experienced in handling and troubleshoot technical issues.
• Possess CCNA/CCNP and other networking certificate would be an added advantage.

Job Responsibilities:

(To deal with System Integrator)

• Develop and recruit new SME business partners
• Explore more sales opportunities to achieve the sales target
• Build and improve the relationship with existing and potential SME business partners
• Plan and implement the business plans / strategies
• Ensure good understanding of the clients’ requirements and current market trend
• Prepare and update sales activities report

Job Requirements:

• Sales experience in IT industry preferably in networking products will be an added advantage.
• Good communication and interpersonal skills.
• Self-motivated and good coordination skills.
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Job Responsibilities:

· Manage the technical team and to provide technical support to the engineering team in executive projects to ensure design specifications, method of statement and safety standards on the project.

· Investigate technical aspects and root cause of problems, to solve technical problems that arise to initiate corrective actions to rectify problems.

· Implement best practices in developing technical solutions.

· Developing preventative maintenance plans and providing support and measures to prevent recurrence of problems.

· Attend meetings with project and technical team to resolve the query raised by clients.

· Able to work independently and being proactive in responding to issues.

· Oversees the project, to implement and execute works according to standards and specifications, and ensure the project is completed on schedule.

· Liaising with relevant stakeholders and local Authorities to facilitate timely completion of the project.

· Any other tasks as and when assigned.

Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Mechatronics /Electronic//Electrical/ mechanical/Civil Engineering) or equivalent.
• At least 8-10 Year(s) of Tunnel Boring Machine (TBM) working experience is required for this position.
• Required language(s): English, Mandarin fluency in written and spoken (to coordinate with the Chinese speaking client, supplier, contractor etc.)
• Required skill(s): MS Office and drawing software.
• Good interpersonal and communication skills.
• A team player with strong passion in project management, technical management.
• Self-motivated and able to leverage on team.
• Resourceful, meticulous, able to multi-task and handle pressure well.

Job Responsibilities:

(To deal with 2B end user)

• To develop business opportunities, pipeline leading to sales closure and to achieve monthly sales target set
• To identify and pursue prospects through various lead generated activities, including direct mailing, cold-calling and referral program
• To meet with prospects to understand their purchase requirements, decision making process criteria and ultimately supporting them to enhance their business through the various solutions offerings
• To provide value propositions, prepare quotations thus leading to the conclusion of sales
• Continuous engagement of existing customers

Job Requirements:

• Self-motivated and competitive
• Strong communication skills and able to engage with people at all levels
• Able to work independently and also a strong collaborative team player
• Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

Sales and Stock Management

1. Ensure appropriate stock levels at subsidiary, internal and external retail network.
2. Ensure adequate and timely product deliveries.
3. Fully utilize the available market stock to maximize fluidity and revenues.
4. Monitor deliveries and communicate with headquarters to ensure proper product supply.
5. Consolidate and coordinate requests on delivery of all boutiques/wholesale to HQ.
6. Monitor stock health in internal and external retail locations.
7. Work with boutique managers to plan and execute allocation, achieve quantitative and qualitative goals, and ensure that client requests are adequately addressed and fulfilled.
8. Work in close cooperation with the distribution network in order to develop strong relationships with partners.
9. Advise, guide, control and report the operations of retailers, their business development and results. Intervene and follow-up on key issues, prospects and motivate retailers in order to secure their adhesion to the brand and its corporate values and to ensure their business growth and continuous profitability.
10. Ensure that sell-in and sell-out objectives are met at all times.
11. Manage the efficiency of the logistics and warehouse coordination
12. Help to prepare yearly budgets, latest estimates and ad-hoc reporting and statistics.
13. Ensure that the sales and revenue of the brand is maximized at all times.
14. Monitor staff purchase and staff loan.

 ​​Sales & Distribution Reporting

1. Prepare timely and accurate analysis and reports on sales, distribution and product, according to the management’s requirements.
2. Prepare information and presentations for internal and external meetings for the management.
3. Regularly assess the market situation, developments and trends.
4. Provide regular market reports to the management (incl. sell-in and sell-out figures).
5. Update distribution network information on the Internet and Sugar database at all times.

Administration & Others

1. Corporate compliance: follow the rules of corporate compliance defined by the company strictly and at all times.
2. Attend and participate to sales meetings, product seminars, trade shows and other meetings as reasonably instructed by the management.
3. Keep a presentable and self-motivated attitude at all times.

Main Responsibilities

Report to the Senior Operations Manager. Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Analyse and planning restaurant sales levels and profitability
• Prepare reports at the end of the shift/week, including staff control, food & cash control and sales
• Create and execute plans for department sales, profit and staff development
• Accountable for labour and F & B costing matters including inventory control and conducting bi-monthly stock
• Plan and coordinate menus
• Manage filing system and read company emails
• Handle disciplinary issues, conducting Annual review and confirmation of staff
• Provide effective leadership to the food and beverage Teams to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operation of the restaurant during scheduled shifts
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customer into return customer
• Ensure all employees adhere to the company's uniform standards
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Conduct orientation and training & coach new trainees
• Plan staff duty roster and cleaning duties
• Update GRN and perform e-Procurement
• Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
• Perform banking duties
• Collect e-feedback from guests using iPad
• Upsell desserts to customer
• Upsell promotion and PGR membership
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements

• Minimum 4 years of relevant experience in QSR and in a supervisory role.
• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Basic PC-literacy
• Strict sense of hygiene and safety standards
• Strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Strong leadership & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty

The Case Manager provides leadership and oversees the COMIT team to ensure service delivery is in accordance to the intended programme objectives and care model for COMIT programme as outlined under the terms & conditions of the Letter of Award/Addendum.

They maintain an overview of the service planning and implementation of the COMIT programme. The Case Manager will work closely and provide guidance to the COMIT team to achieve the COMIT goals of timely assessment, provision of intervention and support eg. psychoeducation, case management and counselling, as well as caregiver support and training.

In addition, the Case Manager will also establish and/or maintain networking with other community partners or agencies, for purpose of collaboration and to facilitate co-management of cases.

This candidate will be one of the key members driving the COMIT project.

Programme Development and Implementation

• Plan, implement and monitor the outreach, care process, referral and follow-up workflow.
• Provide case supervision to the team to provide intervention and support, in alignment with the overall COMIT programme objectives, adhering to the relevant ethical and legal guidelines.
• Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care and support for clients and caregivers.
• Establish and review work and communications workflow including identification, referral and escalation work processes as well as the development/update of the COMIT service manual.

Administration and Staff Development

• In charge of the analysis and review of the collated data, and monitoring of the team’s progress and performance.
• Ensure programme data and documents are kept and maintained, in accordance to the COMIT programme requirement, as well as the prevailing personal data protection and security guidelines.
• Oversee the training and professional development of the COMIT staff team with relevant competencies to provide the appropriate care and support for clients and caregivers, aligning to the intended care model of COMIT. This includes ensuring all new/existing staffs are clear on their job scope and responsibilities.
• Ensure that the team practices are in adherence to the prevailing organisational, ethical, safety and legal requirements, where relevant.

Other Duties

• Participate in relevant meetings with key stakeholders including AIC to share key learning points where required.

• Open to a 6-month contractual role
• Recognized Masters degree/ Bachelor's degree in Psychology, Counselling or Social work.
• Has at least 5 years of working experience with case management, preferably in the social service sector.
• Team player with good interpersonal, oral and written communication skills.
• Preferably with supervisory experience, able to provide case supervision to the team to provide intervention and support through the project.
• Work experience in the COMIT/CREST or social service sectors would be an advantage.

Essential Functions

• Administers on-premises and cloud-hosted systems and servers related to SDCOE and district Local Area Network (LAN) and Wide Area Network (WAN) services (e.g. DNS, DHCP, 802.1x authentication, Windows Active Directory, IP address assignment, voice-over IP, firewall configuration, VPN) to ensure the availability of services to authorized users.

• Attends and represents the County at a variety of meetings (e.g. intra- and inter-district committees, professional organizations, workshops, seminars, etc.) to convey and/or gather information required to perform job functions.

• Communicates with stakeholders regarding system status, service updates, planned outages, unplanned disruptions, and service delivery issues.

• Conducts problem analysis of systems as needed to ensure proper implementation and operation of network systems and updates.

• Coordinates service orders and problem reporting with telecommunication vendors to provide appropriate levels of connectivity for SDCOE and district operations.

• Manages and provides video, voice, and data network design, maintenance, and operations support to SDCOE and county school districts (e.g. migration to new systems, scheduling installations, product research, etc.) to ensure the efficiency of video, voice, and data access and sharing over LANs and WANs.

• Monitors health and usage of critical County and district network infrastructures to project future capacity needs and meet or exceed service-level objectives.

• Oversees the day-to-day technical operations of assigned areas (e.g. cloud, routing, data security, internet connectivity, virtual servers, etc.) to provide a consistent level of customer service to clients.

• Oversees departmental change management procedures to ensure stability of required systems.

• Performs network analysis, design, and planning activities to determine equipment requirements, recommend network hardware and software, and formalize installation/implementation procedures.

• Prepares and presents networking equipment proposals, including instructional capabilities, platform operating systems, and topology to meet SDCOE and district requirements.

Main Purpose of Job:

Leads, empowers and develops the Transport team.

Safely and effectively manages its people, fleet, 3PL providers, budget, IT and other resources in a customer focused and cost efficient manner to meet business requirements and support profitable growth.

Identifies risks, issues and opportunities and deploys innovative solutions and techniques in response to them to improve Logistics delivery.

Main Duties and Responsibilities:

• Ensures Health and Safety, Environmental and Operator's Licence compliance, whilst delivering best in class customer service, measured against business KPIs for Safety, Service and Profitability.

• Provides creative, flexible, tenacious, diplomatic and consistent leadership to develop the Transport team.

• Understands and leverages the company’s operating systems and communication devices, ensuring that all reporting staff are using the systems and devices correctly and in full, to the benefit of the operations.

• Focuses delivery on ‘balanced scorecard’ results and sustainable improvement through People and Financial resources, Customer Service and Business Processes.

• Oversees cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs, increasing margin whilst meeting budget as a minimum.

• Efficiently manages 3PL providers including, but not limited to, cost effectiveness, control of expenditure, service excellence and purchase order management.

• Ensures appropriate MI is in place for optimal management of the driver fleet, consistently meeting customer and reporting requirements.

• Deploys appropriate controls and procedures to effectively and efficiently manage all aspects of customer service and communication.

• Champions a 'customer first’ approach. Understands and appreciates customer requirements and quality standards. Engages with internal Customers to meet and exceed customer expectation.