Only Singaporean needs to apply.

Reporting to the Network Lead, responsible for executing the optimization and conduct troubleshooting of the organization's entire network infrastructure, ensuring seamless connectivity across MCC.

Job Scope:

Network Architecture and Design:

Proficiency with AWS networking services such as VPC (Virtual Private Cloud), Transit Gateway, Direct Connect, VPN, Route 53 (DNS), and AWS PrivateLink.

Firewalls and Security Appliances:

Hands-on experience with cloud-native firewalls like AWS WAF. Expertise in network segmentation, traffic filtering, and firewall policy management to enforce security.

Load Balancing and Traffic Management:

Proficiency in configuring and managing load balancers (e.g., AWS ELB, NLB, ALB). Understanding of traffic optimization, latency reduction, and ensuring high availability for distributed applications.

DNS and DHCP Management:

Experience with DNS management (e.g., Route 53) and DHCP configurations for network services.

Network Security:

Expertise in securing network infrastructure using VPNs, encryption, firewalls, and network ACLs. Understanding of Zero Trust architectures and network security best practices.

Skillset Requirements:

• AWS administration proficiency (ALB,ELB,Route53,Transit Gateway, VPCs, Direct Connect, AWS WAF)
• Networking protocols knowledge (e.g. Https, Http)
• Network Optimisation and Troubleshooting proficiency
• Min 1 Years Exp

Only Singaporean needs to apply.

Works closely with the Service Delivery Manager (SDM) to ensure effective management of daily operations, oversee successful transitions and transformations, ensure compliance, drive continuous improvement and SLOs, and maintain clear communication with all stakeholders.

Job Scope:

Day-to-Day Operations Management:

Oversee and manage daily operations across Production, QA/Test, and Sandbox/Development environments. Ensure server health, network performance, and system administration tasks are completed efficiently. Handle incident and problem management, ensuring timely resolution and minimal disruption.

Transition and Transformation Execution:

Develop and implement plans for transitioning infrastructure components from development to production. Lead and execute transformation initiatives to enhance infrastructure services and align with best practices.

Compliance and Governance:

Ensure adherence to security policies, standards, and regulatory requirements.

Support and enhance compliance platforms for vulnerability management, log management, and overall governance.

Cloud Infrastructure Enablement:

Facilitate onboarding of new services and tenants into the compliance platform. Manage the Infrastructure Service Desk and Help Desk to address user support needs and queries.

Continuous Improvement and Optimization:

Drive continuous improvement efforts and operational excellence initiatives.

Monitor and optimize performance to meet SLAs and KPIs, ensuring efficient and effective service delivery.

Documentation and Reporting:

Maintain and update documentation for operational procedures, system configurations, and transition plans.

Generate and provide regular reports on operational performance, incidents, and compliance status.

Stakeholder Coordination:

Coordinate with Authority representatives, project teams, and vendors to ensure alignment and effective communication. Manage relationships with third-party vendors and contractors involved in infrastructure operations and transformation.

Skillset Requirements:

• AWS administration proficiency
• Cloud Infra Knowledge (AWS)
• Service Management Framework (ITIL/ITSM) Proficiency
• Communication and Stakeholders Management Experiences
• Risk and Change Management Proficiency
• IM8 Policies proficiency
• Min 2 Years Exp

Only Singaporean needs to apply.

Reporting to Ops Lead, oversees system health, automation, and performance monitoring, as well as leading a team responsible for managing critical infrastructure and troubleshooting.

Job Scope:

System Administration:

Expertise in system administration of Windows and Linux servers, including system configuration, patching, performance tuning, and capacity planning. Experience with AWS EC2 instances, S3 storage, and related cloud services, including autoscaling and backup.

Cloud Infrastructure Management:

Deep understanding of AWS cloud infrastructure, including services like EC2, RDS, EBS, S3, Lambda, CloudWatch, and IAM. Experience managing hybrid cloud environments, including integration between on-premises systems and cloud resources. Knowledge of AWS-specific tools for monitoring and management, such as CloudWatch and AWS Systems Manager.

Monitoring and Performance Management Tools:

Hands-on experience with system and application monitoring tools such as AWS CloudWatch, CloudTrail.

Incident Management and Troubleshooting:

Strong problem-solving and troubleshooting skills for both cloud and on-premises environments, including diagnosing performance bottlenecks, memory leaks, CPU spikes, and network issues.

Log Management and Analysis:

Expertise in managing logs for audit, security, and performance purposes using tools such as AWS CloudWatch Logs.

Security and Compliance:

Knowledge of security best practices for system hardening, patching, and vulnerability management. Familiarity with AWS security tools such as AWS Security Hub, AWS IAM, and Amazon Inspector.

Skillset Requirements:

• AWS resource utilization analysis, capacity planning, and forecasting.
• Proficiency in managing changes to systems with minimal disruption to operations, utilizing robust testing and deployment practices.
• AWS Administration proficiency
• Windows and Linux Administration proficiency
• Patch and Vulnerability Management
• Min 1-2 Years Exp

Only Singaporean needs to apply.

Reporting to Ops Lead, acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.

Job Scope:

Technical Support & Troubleshooting:

Provide timely and accurate support for hardware and software issues on client laptops. Diagnose, troubleshoot, and resolve laptop-related problems such as operating system malfunctions, application crashes, connectivity issues, and peripheral device problems. Escalate unresolved issues to higher-level support when necessary.

Laptop Configuration & Setup:

Install, configure, and upgrade software, drivers, and essential tools on laptops.

Manage user accounts and permissions according to company policies. Ensure all laptops are regularly updated with the latest security patches and antivirus updates.

Issue Resolution & Ticket Management:

Respond to user-reported issues via email, phone, or helpdesk system.

Track and manage support requests using a ticketing system, ensuring prompt resolution of issues within agreed SLAs. Document issue resolution steps and provide feedback to users.

Inventory Management & Asset Tracking:

Maintain accurate records of laptop inventories, including software licenses and hardware components. Coordinate laptop replacements and upgrades when required, managing the lifecycle of company-issued devices.

Skillset Requirements:

• Proficiency in Windows OS (Windows 10/11) and basic knowledge of MacOS.
• AWS Administration proficiency.
• Expertise in installing, configuring, and maintaining common software and applications (e.g., Microsoft Office 365, collaboration tools, antivirus software).
• Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
• Experience with Wi-Fi connectivity troubleshooting and VPN configuration for remote access.
• Antivirus software deployment and management.
• Min 1-2 Years Exp.

Only Singaporean needs to apply.

Reporting to the Ops Lead, responsible for the architecture, optimization, and security of the organization's entire network infrastructure, ensuring seamless connectivity across MCC.

Job Scope:

Network Architecture and Design:

Proficiency with AWS networking services such as VPC (Virtual Private Cloud), Transit Gateway, Direct Connect, VPN, Route 53 (DNS), and AWS PrivateLink.

Firewalls and Security Appliances:

Hands-on experience with cloud-native firewalls like AWS WAF. Expertise in network segmentation, traffic filtering, and firewall policy management to enforce security.

Load Balancing and Traffic Management:

Proficiency in configuring and managing load balancers (e.g., AWS ELB, NLB, ALB). Understanding of traffic optimization, latency reduction, and ensuring high availability for distributed applications.

DNS and DHCP Management:

Experience with DNS management (e.g., Route 53) and DHCP configurations for network services.

Network Security:

Expertise in securing network infrastructure using VPNs, encryption, firewalls, and network ACLs. Understanding of Zero Trust architectures and network security best practices.

Skillset Requirements:

• AWS administration proficiency (ALB,ELB,Route53,Transit Gateway, VPCs, Direct Connect, AWS WAF)
• Networking protocols knowledge (e.g. Https, Http)
• Network Optimisation and Troubleshooting proficiency
• Ability to mentor and guide junior engineers
• Min 2 Years Exp

Only Singaporean needs to apply.

Job Scope:

System Reliability and Performance:

Maintain the availability and reliability of services across distributed systems.

Implement monitoring and alerting systems to detect issues before they affect users. Proactively analyze and resolve performance bottlenecks, ensuring optimal system performance.

Automation and Process Improvement:

Develop automation scripts for tasks like deployments, monitoring, backups, scaling, etc. Automate the provisioning and scaling of infrastructure using Infrastructure as Code (IaC) tools. Create self-healing systems that detect and recover from failures automatically.

Monitoring and Performance Management Tools:

Hands-on experience with system and application monitoring tools such as:

AWS CloudWatch, CloudTrail.

Capacity Planning and Scaling:

Monitor resource usage and plan for future capacity based on growth projections. Implement systems to dynamically scale resources based on traffic patterns and system loads.

Log Management and Analysis:

Expertise in managing logs for audit, security, and performance purposes using tools such as AWS CloudWatch Logs.

Security and Compliance:

Knowledge of security best practices for system hardening, patching, and vulnerability management. Familiarity with AWS security tools such as AWS Security Hub, AWS IAM, and Amazon Inspector.

Skillset Requirements:

• AWS resource utilization analysis, capacity planning, and forecasting.
• AWS Administration proficiency
• Proficiency in at least 1 scripting language (e.g. Python, bash)
• Strong understanding of Linux/Unix systems, including performance tuning and kernel optimization
• Experience with load balancing, caching, and database performance optimization
• Min 1-2 Years Exp

Only Singaporean needs to apply.

Reporting to the Ops Lead, responsible for overseeing all aspects of identity and security management, ensuring robust protection of systems and data while maintaining compliance with security standards and regulations.

Job Scope:

Identity and Access Management (IAM):

Expertise in IAM systems and tools, including AWS IAM, SSO (e.g., AWS IAM Identity Center), and federated identity management. Experience in managing user roles, permissions, and access controls across various environments.

Security Management:

In-depth knowledge of security frameworks, risk management, and compliance requirements (e.g., NIST, CIS). Proficiency in security tools and platforms like AWS Security Hub, AWS GuardDuty, and AWS Macie.

Endpoint Protection:

Experience with endpoint protection solutions and managing endpoint security across diverse environments.

Skillset Requirements:

• AWS administration proficiency (IAM, AWS Identity Center)
• Endpoint Protection Administration
• Encryption and data protection knowledge
• Incident management proficiency
• Min 2 Years Exp

Job Highlights

• Birthday leave and department cohesion
• Flexi benefits & Medical enhancement
• Convenient location and walkable distance from MRT

Job Description

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

JOB DESCRIPTION

• Attend to all in-coming sales enquiries
• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Provide support to Sales team on appointment setting and coordination work
• Preparation of sales quotation and follow up with customers on confirmed sales orders
• Arrangement of site survey on customer enquiries
• Manage meeting minutes
• Any other related administrative duties as assigned by superiors

REQUIREMENTS

• Candidate should possess Diploma / professional qualifications in any field.
• Minimum of 2-3 years of working experience in general clerical/administrative duties/sales coordination/customer service-related work.
• Knowledge in Microsoft Office applications, internet savvy.
• Result and customer-oriented individual who possess initiative and excellent interpersonal skills.
• Strong negotiation skills
• Strong communication and presentation skills
• Proactive team player with the ability to work independently.
• Ability to work under pressure in a fast-paced working environment.
• Responsible work attitude with a positive and cheerful personality.
• Candidates who can start work immediately or within short notice will be advantaged

Singapore Data Protection - https://www.info-tech.com.sg/data-protection-policy

Please forward a detailed resume indicating your current/last drawn and expected salary, reason for leaving last employment.

We regret only shortlisted candidates will be notified.

Working hrs: Mon to Fri (0730AM to 0415PM)

Location: Punggol

Requirements:

• Must have a GCE “N” level qualification.
• Proficient in MS Office.
• At least 3 years of school experience.

Preferred Soft Skills:

• Team player with strong organizational skills.
• Ability to multitask and work independently.
• Takes initiative in completing tasks.

Scope of works:

• Oanage and maintain inventory of science equipment and materials.
• Oversee housekeeping in laboratories and preparation rooms.
• Assist teachers in preparing materials for laboratory and E2K lessons.
• Support science teachers during laboratory lessons.
• Create manipulatives for teaching science.
• Help conduct science activities during recess, as needed.
• Care for school animals (birds, frogs, stick insects) and their enclosures.
• Water and care for plants in Eco, Butterfly, Rooftop, and Community In Nature (CIN) Gardens on Mondays, Wednesdays, and Thursdays.

Product area

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Job description

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Qualifications

Job responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions for telco, ecommerce, and retail partners in region to adopt.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation for new device launches.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project/program management, consulting, or client facing role.
• Ability to communicate in Japanese and English fluently to support client relationship management.

Preferred qualifications

• 3 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
• 3 years of experience managing projects and working with analytics or SQL.

Job Description:

• Reception duties in welcoming visitors and directing them to the relevant office/personnel.
• Support Office Management as the centralised booking point for Sales Team to make restaurant (meals) reservations for all business meetings.
• Ensure premises security and access authority – issue access card, termination, change of access profiles and printing of cards.
• Track and replace office supplies including pantry as and when necessary to avoid interruptions.
• Handle office maintenance and activities such as ordering F&B for birthday celebration and special meetings, vendor maintenance of plants etc.
• Assist in office facilities management and office administration.
• Ensure the tidiness of reception area and meeting rooms, and with all necessary stationery and material.
• Support Marketing Dept on festive decoration and event decoration.
• Any other ad-hoc duties as assigned by Office Manager.

Job Requirements

• Diploma/NTE in administration, business or relevant field is preferred.
• Minimum 1 - 2 years of experience working as office admin or similar positions.
• Experience with administrative tasks.
• Experience of Microsoft Office and other office management tools and applications
• Good organizational and time management skills
• Be detail-oriented, and be able to handle multiple tasks effectively
• Able to prioritize and carry out routine responsibilities with minimum supervision
• Good command of written and verbal communication skills

Job Responsibilities

• Provide administrative support in performing data entry of sales orders into system.
• Manage incoming phone calls and identity customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customer accounts.
• Manage and address any customer complaints or an issue that with product or service by providing appropriate solutions and alternatives.
• Work closely with business development team, in ensuring that the sales orders are placed, and products are delivered to customers on time.
• Coordinate closely with warehouse for delivery arrangements.
• Ensure that movement of goods from HQ are sufficient and accurate.
• Generate reports for management.
• Perform any other duties assigned from time to time.

Job Requirements

• Proven customer support experiences are preferred.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Customer orientation and ability to handle different situation.
• Familiar with basic computer skills.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Working Days: Monday to Friday, 8.30am to 6.00pm
• Location: Alexandra Technopark

This position provides order fulfilment support to account sales as well as Singapore office genera administrative support.

Job Duties & Responsibilities:

• Support the account sales team on the entire order fulfilment process from local quotation, configuration, booking, shipment, and revenue recognition.
• Responsible for supporting sales on sales’ activities based on product configuration order fulfilment related sales and policies.
• Support for all company’s products in designated account.
• Provide slotting and configuration support including submitting slot/configuration change CTL, NSR follow up, SAP quotation update, POA review, etc.
• General AT reports including weekly BSR report, BOBJ shipment report, outstanding PO tools report, reports to support for bi-weekly meeting, ACU report, etc.
• Provide necessary support to complete tool shipment including resolution of shipping document issues.
• Support quarter-end closure, ensure that all documentation is accounted for revenue recognition.
• Facilitate region inputs and ideas to improve OF process and tract progress with Sales Ops.
• Provide SAP/NSR training to AT as required.
• Responsible or key related KPIs (ILT changes, configuration accuracy, SRD stability).
• Disciplined milestone management that delivers on-time tool shipment with quality (slot request, NSR submission timeline, on-time PO submission).

General office administrative support:

• Handling general correspondence, including phone enquiries and postal mail.
• Manage office cleaning contracts and janitors’ day-to-day work schedules.
• Manage and procurement of office supplies, cleanroom supplies, pantry supplies, customer year-end gifts and equipment are properly maintained.
• Employees support such as business cards, name plates and corporate telco subscription enquiries.
• Support the Business Operations Director during QxR cycles on GA OpEx forecast.

Qualification and Experience:

• Nitec in Business Administration, Degree in Business Administration or similar degree.
• 5 years’ relevant experience in order fulfilment, relevant to semiconductor industry.
• Experience in office administration and contractor management is a plus.
• Excellent knowledge with MS Office Suite especially with MS Excel and MS PowerPoint.
• Familiar with SAP experience is a plus.
• Good communication and interpersonal relations skill.
• Independent and can multi-task.
• Meticulous with good organizing skill.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983 (Zhen Shuyi)

Product area

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Additional job description

In this role, you will be responsible for partnering across people operations and with business leaders to ensure that organization design are managed in a fair and timely manner, consistent with local requirements and in support of business objectives.

Please note this is a Fixed-Term Contract until the end of 2024.

Qualifications

Job responsibilities

• Own the centralized reorganization (reorg) process and standards.
• Act as advisor to Front-line HR and the business across the full reorg life-cycle, from early ideation to landing and communications change management.
• Identify risks associated with proposed organizational changes, raise to and influence appropriate parties accordingly.
• Partner with HR COEs, including Benefits and Internal Mobility, to ensure appropriate support is provided to impacted Googlers and ensure smooth execution of the reorg.
• Consult with local HR, Labor Relations, and our Legal Partners to execute on Workers Councils and other regional compliance requirements.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in employee relations/investigations, gained in either an HRBP role, Employee Relations Advisory role, or equivalent experience as an employment attorney practicing employment law.

Preferred qualifications

• Ability to establish strong cross-functional relationships at all levels and geographies.
• Ability to pay attention, convey opinions and recommendations both in speaking and writing.
• Ability to operate with empathy and diffuse/de-escalate challenging conversations/situations.
• Excellent investigative and problem-solving skills, with the ability to organize and analyze data.

Job Specification • Overall responsible for the QA/QC and R&D functions • To lead and ensure a productive and high-performance QA and R&D work environment • To provide effective and efficient technical support services to support the company’s business growth and operations. • To develop and revise the quality assurance framework for the company and to modify and improve the existing production standards and Standard Operating Procedures (SOPs), when necessary. • To collaborate with all departments, customer, suppliers and government regulatory bodies to ensure that quality is a high priority in the company. • To drive projects and processes to ensure compliance with the various food safety and hygiene standards and requirements. • To lead and report on quality audits, identify and resolve problems highlighted in yield reports. • Ensure that all food safety, quality related and non-compliance issues are investigated and that corrective measures are implemented and adhered to. • Oversee of GMP and food safety training for Production personnel. • To be involved in the feasibility study for setting-up overseas factories. • To perform new product development from ingredient sourcing, laboratory and kitchen trials to commercialization, focusing especially on sauces. • To conduct continual improvement of existing products. • To conceptualize new and innovative products. • To source for new and alternative suppliers. • To conduct sensory evaluation and approval of new and/or alternative raw materials. • To prepare product costings based on raw materials and manufacturing costs. • Collaborate with the Marketing department to understand the customers’ needs and requirements and to also assist in troubleshooting customers’ technical issues (when necessary). • Ensure all product creation complies with customer, government and legal regulatory requirements within the country of use. • To conduct product stability and shelf-life studies of new products. • To develop innovative solutions to help grow and value-add to customers’ requirements, ensuring that any solutions provided are within the stipulated cost parameters and manufacturing capability. • To facilitate the handover of new product(s) so as to ensure the smooth transition from test kitchen to Production. This includes liaising with the Technical / Production Manager to ensure that the product development fits the site capabilities. • Ensure the cleanliness and orderliness of the laboratory. • Liaison with China customers and distributors to support China market. • Any other appropriate duties and responsibilities as assigned by the Management. Requirements: • Bachelor’s degree in food science or related discipline • Preferably with 4-5 years working experience as QA/R&D in food manufacturing • Able to handle multiple projects and meet tight deadlines. • Team player with strong communication and interpersonal skills • Able to work independently with less supervision.

Working hrs: Mon to Fri (0900AM to 0630PM)

Location: King’s Road

Requirements:

• GCE ‘O’ Level (or equivalent).
• 2 years of relevant experience.
• Strong interpersonal and communication skills.
• Comfortable with diverse stakeholders.
• Pleasant and patient with parents and students.
• Self-initiated, able to multitask, and manage time well.
• Proficient in Microsoft Office.
• Fluent in English and Mandarin.

Preferred:

• Experience in MOE schools.
• Valid First Aid Certification.

Scope of works:

Reporting Structure

• Reports to the Administration Manager (AM).

Reception Support

• Manage reception and handle inquiries.
• Assist unwell/injured students and provide basic first aid.
• Log lost and found items and track keys.
• Set up the Conference Room for meetings.
• Pack resources for students and teachers.

Administrative Support

• Assist with P1 registration and orientation.
• Manage Leave of Absence (LOA) processes.
• Support P6 DSA applications and S1 postings.
• Update student details and file documents.
• Handle daily office tasks and manage supplies.

Working hrs: Mon to Fri (0900AM to 0630PM)

Location: Bright Hill Drive

Requirements:

1. G.C.E. ‘O’ Level.
2. Singapore Citizen.
3. Pleasant, meticulous, and strong interpersonal skills.
4. Ability to multi-task and work independently.
5. Fluency in English and Mandarin/Chinese is preferred (SAP school).
6. Knowledge of MS Office.
7. Preferably 2 years of experience in administration and customer service.
8. First aid training is an advantage.

Scope of works:

1. Administrative Functions

• Maintain cleanliness in the reception area.
• Manage and verify documents (records, statistics, filing, correspondence).
• Perform ad-hoc tasks from the Administration Manager and School Leaders.

2. Reception Duties

• Manage counter services and inquiries.
• Attend to phone calls.
• Handle incoming parcels and emails.
• Liaise with parents, teachers, and vendors.
• Assist unwell students in the sick bay.
• Help walk-in visitors and students at the General Office.

ROLE DESCRIPTION SUMMARY

Thales is seeking suitable candidate for the position of Service support engineer.

You will be maintaining and troubleshooting the hardware infrastructure and systems for a mission-critical Seamless Identity Management Platform for Experience (SIMPLE) system that Thales Solutions Asia (TSA) have designed for Singapore Changi Airport.

You will be part of a team of dedicated engineers that demonstrate superior technical competency in ensuring system availability, performance and security

KEY ACTIVITIES AND RESPONSIBILITIES

As aField Service Engineer, you are accountable for:

· Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.

· Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.

· Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.

· Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.

· Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

KEY KNOWLEDGE AND EXPERIENCE

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

· 2 shifts of 12 hours, 24x7 operation

· Able to cope in a highly pressured fast-paced environment

· Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage

· Customer orientated with high level of service attitude

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and architecture diagrams

· Able to understand the user operation environment

· Willingness to pick up new technologies

· Perform other job responsibilities as and when assigned

Education

Diploma / Bachelor’s Degree in IT/Engineering discipline

CCNA certified

Experience

Minimally 1-2 years of experience in supporting network, security, server and UPS

Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%

Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices will be an added advantage

Job Description:

1. Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools
2. Critical conduit to business/ground users to ensure that the product is fit for business use
3. Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
4. Document project specifications, scope and track milestones achievement
5. Build SOPs for workflows within the SaaS product to train and support the operations team in property
6. Deliver project outcomes under deadlines
7. Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
8. Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them
9. Work with external software development company to customise and implement web apps based on our use cases.
10. Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
11. Conduct client-side UAT for all software integration, development or enhancement scope delivery
12. Conduct training and support for ground staff upon implementation
13. Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
14. Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
15. Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
16. Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs
17. Provide clear reporting to management on progress of project, software implementation, and user feedback
18. Have a clear overall plan on data to be extracted from these software and recommend meaningful steps to leverage on these data for business decisions.

Job Requirements:

1. Minimum 1 year of experience in relevant field
2. Bachelor's Degree in Computer Science or relevant field

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Sales Admin Support as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Assistant Manager, Sales & Reservations and Regional Senior Manager, Business Development. You will be required to work closely with our Sales team in Singapore and BD team in China.

This role is designed for professionals with robust track record in sales admin support, excellent interpersonal and communication abilities, strong detail-oriented mindset and deep motivation to learn and grow. Experience in Sales support, Reservations or Admin coordinator within the hospitality industry are added advantage. Proficiency in Mandarin Chinese is preferred.

You will assist the sales team to retrieve and collate reports, check room availabilities, and make changes to existing reservations. You will need to manage 2 key software systems, namely a sales CRM and an enterprise property management software, so experience and track record in data retrieval and software system utilisation is strongly preferred. You are also expected to respond to sales team request for information or changes at a high frequency and due to the time-sensitive nature of sales closure, we require somebody who is agile, responsive, and highly communicative on chat channels, with a strong bias for action.

Please apply for this position via our careers page (https://www.ysuites.co/careers/).

Key responsibilities:

1. To have a good grasp of the property management system (PMS) to check room availabilities and provide fast response to the China BD team when required.
2. To have a deep and robust understanding of our product.
3. Provide reliable and consistent support on data input and churn out for reporting purpose.
4. Provide weekly room occupancy data from PMS, Competitor Pricing checklist report and other sales admin reports required by the Assistant Manager, Sales & Reservations.
5. To be able to configure changes in the student booking in PMS correctly as and when required by the Booking team.

Required skills and attributes:

1. Bachelor's degree with good honours
2. Candidates with at least 3-5 years of experience and proven track record as a sales admin or admin support an advantage
3. Exceptional verbal, reading and written skills are a must
4. Robust interpersonal, communication and relationship skills
5. Familiarity with CRM & PMS best practices, experience with CRM leads management software (SalesForce or Fresh Sales) an advantage.
6. Experience in working with enterprise software systems an advantage
7. Strong Microsoft Excel Skills desirable
8. Have a detail-oriented mindset and an acumen for understanding
9. Excellent time management and organisational skills
10. Dependable and proactive in follow up
11. Team player and highly independent and able to work under stressful situations

Key Performance Indicators:

• Timely and proactive respond to request from China BD team on room availability
• Accurate data input and churn out for reports requested by Assistant Manager, Sales & Reservations
• Accurate and timely changes in reservation details and ensuring all amendments are done correctly
• Agile, timely and swift response to business request pertaining to lease closure, lease amendments, offer drafting, information required for offer.
• High visibility and timely reporting on weekly reports.
• Strong stakeholder engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge, demonstrate professionalism and competence in task assigned.

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.

This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to:

• Payments, domestic and cross border
• Financing
• General Ledger
• Accounting
• Financial reporting for local regulator or Head Office in Paris.

The solutions are built and supported in Paris and in Singapore.

Scope of Work

• Manages user requests & incidents in a timely manner

1. Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
2. Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

• Ensures Daily support tasks

1. Ensures sanity checks are performed (morning, evening) and on-calls duty
2. Contributes to change requests, urgent data modifications and INTPRODs executions
3. Escalates issues if need be, but remains the main point of contact for the user

• Pushes for sustainable resolutions and sustain knowledge management

1. In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
2. Contributes to major incident reports and post-mortems when required
3. In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
4. Keeps the support documentation up-to-date

• Acts as the IT Run preferred communication channel with all stakeholders

1. Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and company stakeholders.
2. May extend his activities to complementary tasks like Testing or BA if part of the squad.

• Incident communication
• Problem follow-up
• Transversal coordination of key initiatives.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix,Microservices, CI/CD tolls , Batch monitoring tools etc.
• Experience in backoffice domain is required ( SWIFT, Accounting, reporting etc)
• Have Strong knowledge on Domestic & Cross border payment flows.
• Have hands-on experience supporting payment related applications.
• Strong investigative approach to issues in order to perform root cause analysis.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managedOperations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

About Us:

At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic Account & Sales Support Executive to join our team and help accelerate our brand’s growth.

Roles & Responsibilities:

1. Provide sales administrative support.
2. Review, verify and process invoices.
3. Handling DO, PO, Invoices and shipping advice.
4. Support the sales and finance department to ensure success and smooth transaction.
5. Manage and ensure accurate, and timely payment disbursement.
6. Maintain proper accounting record and filling in accounting system.
7. Support in any ad-hoc duties as assigned.

Job Requirements:

1. Minimum Diploma in Accounting, Finance or related field.
2. Minimum 2 years of experience in handling account receivable and or account payable.
3. Possess basic bookkeeping and accounting knowledge.
4. Proficient in MS Office, particularly Excel, and familiarity with accounting software.
5. Detailed, analytical, dynamic, and able to meet tight deadlines.
6. Good command in Mandarin and English in order to liaise with China HQ colleague.

The role of the IT Support Engineer is to provide IT support for EOS Singapore group of companies. This position is responsible for their coordination and completion on-time and within budget and scope for one or more projects as directed.

Primary Duties:

Reporting to the BD Director (Singapore), you will have the following key responsibilities:

• Configure and manage company laptops, workstations and servers of different operating systems such as Windows and Linux. This includes company laptop, workstations and server installation, fixing the issues and server enhancements to improve security, performance and reliability.
• Participate in the design, implement and manage of enterprise system technologies as and when required.
• Manage server environment, including the installation of new severs and associated Group policies.
• Assist and support HQ ICT Manager with IT implementation related projects.
• Assist with network and security appliance configuration, maintenance and monitoring.
• Assist with the implementation and maintenance of EOS Cyber protection systems and processes.
• Fixing issues with company laptops, workstations and server and also carry out the system patching, back up services etc.
• Other lawful duties specified by the reporting officer, HQ IT Manager and President as and when required.

Key Attributes:

• Honesty and Integrity
• Good Communication
• Take Ownership
• Solution Orientation
• Team Spirit

Job Highlights

This candidate brings a strong skill set to ensure the smooth operation of deskside services, troubleshoot technical issues, and enhance overall user experience in a dynamic work environment.

Job Description

Deskside Environment at the Service Site:

1. Install, configure, support, maintain, and troubleshoot deskside devices, including laptops, desktops, printers, PADs, and deskside IP phones.

2. Provide support for operating systems and standard office desktop software.

3. Assist in setting up and troubleshooting mail clients and establishing email connectivity.

4. Offer support to users for video conferencing, video meetings, and projector installations.

5. Help identify and resolve issues related to accessing network resources, files, websites, and online applications.

6. Provide "smart hands" support when necessary.

7. Provide "smart hands" support within the computer room and network environment.

Requirements

Deskside Support Expertise:

Proficient in the installation, configuration, support, maintenance, and troubleshooting of various deskside devices, such as laptops, desktops, printers, PADs, and deskside IP phones.

Operating System and Software Support: Experienced in providing comprehensive support for operating systems and standard office desktop software.

Email Configuration: Adept at setting up and troubleshooting mail clients, ensuring seamless email connectivity for users.

Collaborative Technologies: Skilled in offering support for video conferencing, video meetings, and projector installations to enhance user collaboration.

Network Accessibility: Capable of identifying and resolving issues related to accessing network resources, files, websites, and online applications.

Smart Hands Support: Ready to provide hands-on assistance ("smart hands" support) when required, both within the deskside environment and the computer room or network environment.

Who Are We?

HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.
‌
Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.
‌
Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.
‌
In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.

As a Support Engineer in our global platform team, you will have the unique opportunity to:

• Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.
• Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.
• Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.
• Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.
• Identify inefficiencies and potential risks in our processes, and propose improvements to them.

What We Are Looking For:

• Diploma or degree in a program related to Computer Science or Information Technology.
• Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.
• Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.
• Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.
• Good communication skills and a strong team player.

Bonus Points:

• Previous working experience or knowledge in banking, finance, fintech or payment, etc.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.