Total 85 software architect job vacancies in Customer Service category in Singapore

Position Overview: Customer Success Engineer provides technical support and ensures the success of our client's post-implementation. He/she is to be highly knowledgeable and skilled in all aspects of Tunity’s product architecture, showcasing individual expertise in software and adept knowledge of its integration with hardware. Acting as the technical contact point for our clients, he/she ensures a seamless and cohesive experience of service support for our clients.

Key Responsibilities:

• Product Expertise: Develop a deep understanding of Tunity's products, from software to hardware, to provide comprehensive support across our product and solution suite.

• Software Support: Provide expert software support, resolving issues swiftly at the root cause to maintain high levels of client satisfaction.

• Maintenance Management: Implement and manage software maintenance processes, actively monitoring and analysing activities to identify improvement areas, and managing preventative maintenance schedules.

• Solution Maintenance: Oversee the ongoing maintenance of software and platform solutions, ensuring they are current, optimized, and operating effectively within the client's infrastructure.

• Hardware Liaison: Collaborate closely with the hardware team, addressing hardware-related concerns, and providing timely resolutions to clients.

• Client Communication: Work in tandem with Customer Success Specialists in client engagements and communications, such as guiding clients on resolution processes, conducting training, participating in and contributing to client meetings, etc.

• Documentation and Analysis: Create and maintain technical documentation, conduct regular system performance and cost analysis, and prepare reports that inform strategic decisions.

• Technical Assessments and Implementation: Lead in-depth technical reviews and strategically recommend solutions to address client change requests, ensuring optimal outcomes and seamless integration of modifications. Implement and perform coding of the approved solution.

Qualifications:

· Tertiary qualification in Computer Science, Information System, Computer Engineering or a related field.

· At least 3 years of professional experience as a developer

· Proficiency in back-end development using Entity Framework, C#, .NET Core, .NET Framework, MS SQL, and RESTful Web API.

· Proficiency in front-end development using Angular 2+.

· Solid understanding of databases, both SQL and NoSQL.

· Experience with version control systems (e.g., Git).

· Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes) is a plus.

· Knowledge of Single sign-on (SSO) (e.g Microsoft Entra ID, AWS IAM) via SAML/OAuth is a plus.

· Familiarity with cloud platforms (e.g., AWS, Azure, GCP) is a plus.

· Experience in Inventory Management System, Warehouse Management System and SAP is a plus.

· Excellent problem-solving and communication skills.

· Ability to work effectively in a collaborative team environment.

Responsibilities:

• Understanding customer needs and requirements
• Generating of quotations based on customer requirements.
• Ensure customer purchase orders are executed in a timely manner.
• Ensure all customer required specifications, drawings and any related documentations are communicated to appropriate personnel within the organization.
• Manage all delivery and pricing against customer purchase orders and timely delivery.
• Handle customer returns and co-ordinate shipment

Requirements:

• Min Dip / Deg with 2-3 years of experience
• Good customer service & negotiation skills
• Knowledge in Oracle system
• Preferably with Manufacturing exp

We regret that only shortlisted candidates will be notified.

Right Search Pte. Ltd.

EA Licence Number: 22C1170

Tel: 69784640

EA Registration Number: R22104686

EA Personnel: Alvin Koh

• Perm with hybrid work arrangements
• Strong L1 support with some regional experience and have supported large user headcount (i.e. >1500)
• Ability to manage both Mac ad Windows OS and be familiar with tools such as O365, Active Directory, Microsoft Exchange Administration, Bitlocker, etc.
• Good communication skills

Job Description

• Monitoring, maintaining, troubleshooting computer systems and networks problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Install and set up laptops, printers, phones, operating systems, and applications (and other necessary equipment)
• Image computers according to specification using SCCM/JAMF/MDM
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Repair and support equipment as necessary
• Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
• Ad hoc tasks and projects as needed

Requirements

• 5 - 8 years prior experience in a helpdesk support role with strong troubleshooting and problem-solving mindset
• Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
• Demonstrated ability with Active Directory, Exchange administration (email accounts, distribution lists, shared mailboxes, resources) and remote-control support tools
• Confident in managing relationships with APJ stakeholders across levels and vendors
• Proven operator in processing support requests across APJ amongst other priorities
• Team player mentality in a regional & global team
• Ability to work independently in a fast-paced environment
• Can work in flexible hours within a global team

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Monday to Friday (9am – 5pm), Saturday (9am – 12.30pm)
Salary range: $2000 - $3,000
Location: Mt Elizabeth Hospital, Orchard & Gleneagles Medical Centre [Travel is required]

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Monday to Friday (9am – 5pm), Saturday (9am – 12.30pm)
Salary range: $2000 - $3,000
Location: Mt Elizabeth Hospital, Orchard & Gleneagles Medical Centre [Travel is required]

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Monday to Friday (9am – 5pm), Saturday (9am – 12.30pm)
Salary range: $2000 - $3,000
Location: Mt Elizabeth Hospital, Orchard & Gleneagles Medical Centre [Travel is required]

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Service Delivery Architect

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

Role Overview:
The Service Delivery Architect will be part of the Delivery team, serving as a vital link between Sales, Pre-Sales, and Delivery. This role is crucial for addressing gaps in formal solutioning, sizing, and scheduling for major projects, including PSS initiatives, Tech Refresh programs, and new service transitions.

Key Responsibilities:

1. Evaluation of New Opportunities: Early Engagement: Join initial sales meetings and bid reviews to analyze the feasibility and risks of new ventures.
   Service Compatibility: Assess whether proposed solutions align with the organization's established service offerings and can be executed using existing capabilities.
   Due Diligence: Perform detailed evaluations of potential clients, focusing on their specific requirements, technical setups, and any challenges.
   Decision Guidance: Provide insights to inform decisions on pursuing opportunities based on risk assessments, resource availability, and likelihood of success.
   Expertise in Technology Infrastructure: Act as a Subject Matter Expert (SME) in areas such as Network and Security Design.
   
2. Standardization Oversight: Adherence to Standards: Ensure proposed solutions comply with standardized service offerings, configurations, and delivery methodologies.
   Customization Evaluation: Assess and document any necessary customizations, ensuring they receive proper approvals.
   Knowledge Management: Maintain a comprehensive repository of standard services, configurations, and best practices to guide solution development and delivery.
   
3. Service Level Agreement (SLA) Negotiation: Realistic SLAs: Work closely with Sales, Pre-sales, and Delivery teams to create achievable and measurable SLAs that fit the organization’s capabilities.
   Performance Metrics: Define clear metrics and methodologies for assessing SLA compliance.
   Risk Identification: Identify potential risks associated with SLA commitments and recommend effective mitigation strategies.
   
4. Risk Management: Proactive Risk Identification: Continuously identify potential risks throughout the service lifecycle, covering technical, operational, financial, and reputational aspects.
   Risk Analysis Techniques: Utilize tools such as risk matrices and probability assessments to evaluate identified risks.
   Mitigation Planning: Develop and implement strategies to reduce both the likelihood and impact of risks.
   
5. Resource Sizing and Scoping: Accurate Resource Estimation: Collaborate with the Delivery team to estimate the resources required for proposed solutions, using the Standard Service Catalogue and sizing tools. Document significant cost deviations as risks.
   Scope Clarification: Assist in defining the scope of work, ensuring it is clearly articulated and agreed upon with the client.
   Cost and Pricing Strategy: Provide insights into cost structures and pricing models to ensure both competitiveness and profitability.
   
6. Continuous Improvement Initiatives:Performance Analysis: Review service delivery data to identify trends and areas for process enhancement within the Standard Service Catalogue.
   Innovation Pursuit: Explore new technologies and methodologies to improve service delivery and foster continuous improvement.
   

By engaging in these activities, the Service Delivery Architect ensures that services are delivered with exceptional quality, reliability, and compliance, ultimately enhancing client satisfaction and supporting business growth.

Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
  Relevant certifications (e.g., ITIL, Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advanced Design) are highly desirable.
  
• Professional Experience: At least 10 years of progressive experience in Pre-Sales, Technical Architecture, or IT service management.
  Proven track record in service design and delivery, risk management, SLA management, compliance, and process enhancement.
  
• Technical Proficiencies: Deep understanding of IT infrastructure components, including networks, servers, storage, and databases.
  Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP).
  Knowledge of automation tools and technologies.
  Experience with service monitoring and management tools.
  Strong analytical skills for interpreting service performance data.
  

Additional Considerations:

• Experience in a Systems Integrator (SI) role is essential.
• Consulting experience is advantageous for engaging with a variety of clients and challenges.
• Familiarity with agile methodologies and DevOps practices is increasingly beneficial in today’s dynamic IT environment.

This combination of qualifications, experience, and skills enables the Service Delivery Architect to effectively lead and manage the service assurance function, ensuring high-quality, reliable, and compliant service delivery that meets client needs and drives business success.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

RESPONSIBILITIES

• Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
• Engagement with Client.
• Manage post implementation support whenever required.
• Use creative and innovative solutions to solve client problems.
• Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
• Development or customization of application development codes.
• Write the code that you are proud of and the code must be maintainable and testable
• Maintains security, integrity, and business continuity controls and documents.
• Ensure compliance to policies, processes and standards, both internal and clients’ organization

REQUIREMENTS

• Proficiency in Cisco CVP IVR development using Callstudio and maintaining the IVR applications in Production system.
• Proficiency in Java, Javascript or other languages used for customization.
• Good in Java programming language to develop applications in IVR and Finesse.
• Proficiency in RESTful API.
• Basic understanding of Finesse Gadget customization.
• Experience in MS SQL and Maria Databases.
• Good to have Spring boot framework knowledge.
• 2-5 years of software development experience in Java.
• Good Experience in Node JS.
• Good Experience in SQL Query.
• Good Understanding of relational database modelling concepts.
• Able to work independently as well as in a team when dealing with support cases.
• Contact Center exposure will be highly preferred.
• Experience from System integrator environment preferred.
• A keen technology trend follower and able to propose how these emerging technologies can be adapted in project.
• Familiar with Software Development Lifecycle, and Agile methodology
• Source code management
• Self-starter attitude is a must.
• Able to work in areas outside of your usual comfort zone and get things done quickly
• Exceptional communication skills and able to present and demonstrates solutions to clients
• Polite and able to communicate well to the clients; Client-oriented.
• Analytical and possess good troubleshooting skills.
• Willing to work in extended hours and weekend activities.

Service Assurance Architect- In this new role, you will be managing the Day 1 Technical Services and Day 2 Managed Operations Service offer who is going to report to Delivery team. This function will serve as Check and Balance for any new pursuit between Sales, Pre-Sales and Delivery.

You Will:

1. New Pursuit Evaluation:

• Early Involvement: Service Assurance participates in initial sales meetings and bid reviews to assess the feasibility and risks of new opportunities.
• Service Fit: They determine if the proposed solution aligns with the organization's standard service catalogue and can be delivered with existing capabilities.
• Due Diligence: Service Assurance performs due diligence on potential clients, reviewing their requirements, technical environment, and any potential challenges.
• Go/No-Go Decisions: They provide input on whether to pursue an opportunity based on their assessment of risks, resource availability, and potential for success.
• Act as Technology Infrastructure SME for Network & Security Design. (Critical)

2. Standardization Check:

• Mapping to Standards: Service Assurance ensures that proposed solutions map to standardised service offerings, configurations, and delivery processes.
• Deviation Management: If customization is required, they assess the impact of deviations from standards and ensure they are documented and approved.
• Knowledge Base: They maintain a knowledge base of standard services, configurations, and best practices to guide solution design and delivery.

3. SLA Negotiations:

• Realistic SLAs: Service Assurance works with Sales, Pre-sales and Delivery to define SLAs that are realistic, measurable, and achievable based on the organization's capabilities and resources.
• Performance Metrics: They establish clear performance metrics and measurement methods to track SLA compliance.
• Risk Assessment: They assess the risks associated with meeting specific SLAs and identify potential mitigation strategies.

4. Risk Assessment:

• Proactive Identification: Service Assurance architect proactively identifies potential risks across all stages of the service lifecycle, including technical, operational, financial, and reputations risks.
• Risk Analysis: They analyse the likelihood and impact of identified risks, using tools like risk matrices and probability assessments.
• Mitigation Planning: They develop and implement risk mitigation plans, outlining specific actions to reduce the likelihood or impact of risks.

5. Sizing and Scoping:

• Resource Estimation: Service Assurance works with Delivery to accurately estimate the resources required to deliver the proposed solution, including personnel, technology, and time. He/she will also be based on Standard Service Catalogue and sizing calculator as a base to do the estimate. Any deviation of the costing, will need to be signed off and any major deviation will need to be documented as risk.
• Scope Definition: They help define the scope of work, ensuring it is clearly documented and agreed upon with the client.
• Costing and Pricing: They provide input on costing and pricing models to ensure profitability and competitiveness.

6. Continuous Improvement:

• Performance Analysis: Analyse service delivery performance data to identify trends, areas for improvement, and opportunities to optimize processes and efforts sizing in the Standard Service catalogue.
• Innovation: Explore new technologies, methodologies, and best practices to enhance service delivery and drive continuous improvement.

You Bring:

1. Education:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant certifications are highly valuable, such as ITIL (Information Technology Infrastructure Library), Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advance Design. etc.

2. Experience:

• Years of Experience: At least 10 years of progressive experience in Pre-Sales, Technical Architect or IT service management
• Service Design and Delivery: Proven experience in designing, implementing, and managing IT services, with a focus on quality, reliability, and efficiency.
• Risk Management: Demonstrated experience in identifying, assessing, and mitigating risks associated with IT service delivery.
• SLA Management: Experience in defining, negotiating, and managing service level agreements (SLAs).
• Compliance and Governance: Experience in ensuring compliance with relevant industry regulations, standards, and legal requirements.
• Process Improvement: Experience in analysing and improving service delivery processes to enhance efficiency and effectiveness.

3.Technical Skills:

• IT Infrastructure: Strong understanding of IT infrastructure components, including networks, servers, storage, and databases.
• Cloud Computing: Familiarity with cloud computing platforms and services (e.g., AWS, Azure, GCP).
• Automation: Knowledge of automation tools and technologies used in service delivery (e.g., RPA, scripting).
• Monitoring Tools: Experience with service monitoring and management tools.
• Data Analysis: Ability to analyse service performance data to identify trends and areas for improvement.

4.Soft Skills:

• Communication: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Collaboration: Strong collaboration and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Leadership: Demonstrated leadership skills, with the ability to influence and guide others.
• Presentation Skills: Ability to create and deliver effective presentations to stakeholders.

5.Beyond the Basics:

• Experience in the SI is a must.
• Consulting Experience: Prior experience in a consulting role can be beneficial, as it often involves working with different clients and solving diverse challenges.
• Agile and DevOps: Familiarity with agile methodologies and DevOps practices is increasingly valuable in today's fast-paced IT environment.

Your Next Company

My client is a rapidly growing software company headquartered in the US. With ambitious expansion plans in Asia, they are seeking an APAC VP, Service Delivery to join their team.

Job Summary:

The VP, Service Delivery will oversee the delivery of software solutions, ensuring timely, within-budget, and high-quality services to customers. This leader will manage teams, processes, and technology to drive customer satisfaction, revenue growth, and operational efficiency.

Key Responsibilities:

1. Strategic Planning: Develop and execute service delivery strategies aligned with business objectives.

2. Team Management: Lead and develop a team of service delivery managers, project managers, and technical professionals.

3. Customer Relationships: Foster strong relationships with key customers, ensuring satisfaction and account growth.

4. Service Delivery: Oversee the end-to-end delivery of software solutions, including:

- Project planning and execution

- Quality assurance

- Configuration and deployment

- Testing and validation

- Maintenance and support

5. Process Improvement: Develop and implement efficient processes, methodologies, and tools.

6. Budgeting and Finance: Manage service delivery budgets, ensuring cost-effectiveness and ROI.

7. Technology and Innovation: Stay current with industry trends, emerging technologies, and innovative delivery methods.

8. Risk Management: Identify and mitigate risks, ensuring compliance and minimizing disruptions.

9. Communication: Collaborate with cross-functional teams, including sales, marketing, and product development.

10. Metrics and Reporting: Define and track key performance indicators (KPIs) to measure service delivery effectiveness.

Requirements:

1. 15+ years of experience in software service delivery, consulting, or managed services.

2. Proven track record of leadership, team management, and customer satisfaction.

3. Strong understanding of software development methodologies (Agile, Waterfall).

4. Excellent communication, interpersonal, and project management skills.

5. Experience with IT service management frameworks (ITIL).

6. Strong analytical and problem-solving skills.

7. Bachelor's degree in Computer Science, Business Administration, or related field.

Nice to Have:

1. Experience with cloud-based technologies (AWS, Azure).

2. Knowledge of DevOps practices and tools (Jenkins, Docker).

3. Certification in project management (PMP), ITIL, or related fields.

4. Experience with SCM, CRM, ERP, PLM softwares will be a bonus.

Apply now or reach out to me at [email protected] for a confidential discussion.

Unfortunately, only shortlisted candidates will be notified.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.

2. Review customer existing home loan package and advice accordingly on the various option available

3. To protect home loan portfolio by managing customer expectation on loan repricing package offered

4. To respond and follow up on customers’ request promptly and accurately

5. Identify cross-sell opportunities during customer interaction

6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Note: Additional Monthly allowance are added to basic salary.

JOB DESCRIPTION:

· Has customer service experience, preferably in financial institutions

· To provide one-stop customer service to corporate customers.

· Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on *Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.

· Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.

· Collaborate with stakeholders to resolve all customer queries and requests.

· Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

The Databricks Customer Enablement team is on a mission to upskill Data and AI professionals in our customer organizations to use Databricks and accelerate customer success and outcomes.

We are looking for a Customer Enablement Architect, reporting to our APJ Regional Enablement Lead, to be based in Singapore to support some of our regional customers. You will work with multiple teams including Sales, Field Engineering and Professional Services account teams to support the customer onboarding and ongoing training needs.

Balancing a combination of free and paid training offerings to the customer, you will support training bookings and revenue in the region and ensure customer success with the right number of learners and credentials in customer accounts. The Customer Training team is seen throughout Databricks as a strategic driver for our customer’s adoption and success.

You will ensure that our customers in this region can use all the training services that are designed specifically to meet their needs, drive adoption, and support customer success.

The impact you will have:

• Work with the Go-To-Market teams in region (Sales, Field Engineering and Professional Services) to create enablement strategies aligned with the needs by customer segment.
• Work with the global training teams of Delivery and Operations to provide a seamless execution of the training and development plans.
• Report weekly/monthly/quarterly numbers and guide appropriate actions from the field teams by creating and managing plans for training bookings and revenue execution expectations.
• Work as a voice of the customer for regional teams supporting enablement content and credentials.
• Engage with Senior Leadership and Executives both internally and externally to ensure the best learning outcomes for our customers.

What we look for:

• 1+ years of experience in the field of Big Data, AI or Data Science.
• 5+ years of demonstrated experience in Training, Customer Success, or managing a book of business (or similar field in consulting, industry).
• Experience creating and leading programs and partnering with sales and technical teams to deliver customer outcomes including but not limited to training revenue, learner and credential goals.
• Tech bar: technical enough to understand the curricuum and certifications, to make recommendations to customers. Can present foundational onboarding webinars, but not expected to conduct deep hands-on training.
• Strong with managing ambiguity in an evolving and fast paced environment
• Strong stakeholder management, executive presence and interpersonal skills
• Translate customer outcomes to learning plans and enablement recommendations
• Verbal and written fluency in English and Japanese

As a ServiceNow Developer, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for:

Provide technical support to users and troubleshoot platform-related issues, Works on incident tickets and monitoring the third-party tool integration within ServiceNow and, responsible for scheduled jobs.
• Ensures compliance with ServiceNow best practices and standards.Maintains the ServiceNow platform to ensure optimal performance and security
• Perform Instance management: platform upgrades, patching on platforms, security hardening, IDR sync (Tmus to test), Instance replication, clones
• Collaborates with other IT functions, businesses and technical teams to design solutions for complex problems and understands end-to-end business processes. Conduct staff training on new procedures.
• Develops, design, enhance, administer and support ServiceNow suite of applications that consists of ITSM services using best practices and industry standards.
• Work closely with clients to implement and designed solutions.
• Comprehensive experience in ITSM, IRM, SecOps

Required Technical and Professional Expertise:
• 3+ yrs of ServiceNow development experience.
• Experience implementing ITSM, IRM, SecOps modules
• Understanding data management, data integration, and data analysis
• Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow
• Solid understanding of the overall Servicenow platform integrations, development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script.

Overview

Customer Technology Architect- Data and AI

We are seeking a highly motivated and passionate customer advocate with expertise in AI and machine learning technology. This is a customer-facing, hands-on technical role that spans design, build, and operate, with a focus on solving customer problems and removing technical blockers or adoption challenges in AI.

As the AI Customer Advocate, you will be responsible for technical customer engagements and will work on the most challenging and exciting projects. You will work with select customers to solve their business problems using AI/ML, which may involve reusing existing models, refining/customizing models, or building new models.

Our team is diverse, inclusive, and mission driven. We encourage a growth mindset and prioritize innovation in our work

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As the AI Customer Advocate, you will focus on large-scale, generative AI models with deep understandings of language and code to enable new reasoning and comprehension capabilities for building cutting-edge applications. You will apply these coding and language models to a variety of use cases, such as writing assistance, code generation, and reasoning over data.

Your responsibilities will include:

• Work with Azure AI/OpenAI services to build and train models, create custom models for use cases, and optimize custom models.
• Exposure to ChatGPT and DALL·E 2.
• Incoming data validation, quality checks, and processing with tooling.
• End-to-end scenario implementation involving multiple cognitive services and integration with other Azure services.
• Collaborate with key stakeholders and contribute to the full development life cycle, including requirements analysis, architecture design, testing, and customer POC implementation.
• Explore and source a wide variety of data as a data enthusiast.
• Formulate real-world enterprise scenarios into machine learning problems and think of optimal ways of solving.
• Wrangle large datasets on the cloud to understand the properties of the data.
• Transform data into innovative features/signals that can improve machine-learning tasks.
• Participate in end-to-end machine learning model lifecycle, from prototyping, implementing & evaluating ML and DL models, followed by deployment and monitoring using Azure.
• Work in a team of engineers, data scientists, and UX experts to deliver an intuitive, robust solution to the customer.

Qualifications

Basic Qualifications:

• BS or MS degree in STEM.
• 8+ years as a technical solution architect or technical consultant, with some experience with ML or Data expertise
• Experience in working with cloud-based conversational AI services.
• Knowledge and demonstrable skills in deep learning architectures and implementation using Pytorch, TensorFlow, or other frameworks.

Preferred Qualifications:

• Ability to leverage APIs and other relevant data science & data analytical tools such as Azure Machine learning, Synapse with strong data analytics & debugging skills.
• Base level understanding of Open AI and Azure Cognitive Services like Speech Services, LUIS, Computer Vision.
• Comfortable in automated deployments using CI/CD pipelines in Azure DevOps and MLOps.
• Strong communication skills (verbal and written) with the ability to communicate across teams, internal and external, at all levels.
• Problem-solving skills with a deep passion and empathy for customers.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Work with Project Implementation Team and support the Contact Centre System in a collaborative environment.
• Engagement with Client.
• Manage post implementation support whenever required.
• Use creative and innovative solutions to solve client problems.
• Problem solving in identifying problems on systems with data gathering and analysis and provide technical solutions.
• Development or customization of application development codes.
• Write the code that you are proud of and the code must be maintainable and testable
• Maintains security, integrity, and business continuity controls and documents.
• Ensure compliance to policies, processes and standards, both internal and clients’ organization

REQUIREMENTS

Technical Skills:

• Expertise in Cisco CVP IVR development and maintenance using Callstudio, with experience managing production systems.
• Strong proficiency in Java for developing applications, particularly for IVR and Cisco Finesse.
• Experience in designing and integrating RESTful APIs.
• Basic knowledge of Cisco Finesse Gadget customization.
• Proficiency with MS SQL and MariaDB databases, with strong skills in SQL query development and relational database modeling.
• Experience with Spring Boot (preferred) and Node.js for backend development.

Development Experience:

• 2-5 years of software development experience in Java.
• Familiarity with source code management tools and the Software Development Lifecycle.
• Experience working within Agile methodologies.

Preferred Background:

• Experience in a Contact Center environment or with System Integrators (preferred).
• Knowledge of emerging technologies and the ability to propose their adaptation in projects.

Soft Skills:

• Excellent communication skills, with the ability to present and demonstrate solutions to clients effectively.
• Strong analytical and troubleshooting skills.
• Ability to work independently and as part of a team in handling support cases.
• Self-starter attitude with a willingness to adapt to new areas and deliver quickly.
• Flexibility to work extended hours and weekends as required.

1. Main Point-of-Contact (POC) with Customer on all requirements of the IT Concierge Services & Operations.
2. Project Management to provision the delivery of outcome-based IT Concierge services and manpower for backend IT support.
3. Monitor and analyze all outcome-based performance metrics (i.e customer satisfaction, responsiveness, resolution rates) to ensure targets for incident resolution, service request fulfilment, response time, and VIP supports are met.
4. Set clear team performance expectations, provide coaching, feedback, and regular performance evaluations to team members.
5. Generate reports (monthly performance and yearly performance review) on operational performance and present findings to the management team.
6. Collaborate with stakeholders to address customer issues and improve overall service delivery quality.
7. Handle escalated customer inquiries and complaints, resolving issues effectively.

Educational Background

• Bachelor’s degree in business administration, information technology, or a related field.
• Relevant certifications (e.g., ITIL, PMP, or Six Sigma) may be preferred.

Experience

• Several years of experience in IT service management, operations, or project management.
• Previous experience in a leadership or managerial role.

a. IT trained with IT frontline experience.

b. Support consists of IT Service Management (ITSM) tickets, requests, walk-in, on-site, self-help kiosk, VIP phone, on/offboarding of systems, hardware/software support

c. Address and resolves basic incident, walk in and requests, logs all incidents and requests; engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities.

d. Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical tickets involving any security related matters or data breached to be escalated within an hour.

e. Document resolutions and updates self-help and knowledge base. Grows general knowledge of current IT application and services, increasing ability to resolve requests on first contact.

f. Network troubleshooting, both wired and wireless using Fluke testing device.

g. Verification of whitelisted USB device and to perform whitelisting of USB device

h. Troubleshooting of hardware problem for PCs and PC peripherals, and reporting to vendor for Return Merchandise Authorization (RMA)

i. Software Installation, Elevated Administrator access requirements and Software Security Compliance checking for onboarded / corporate systems

j. Removal and Secure Erasing of storage media for write off\

k. Secure Token connectivity issue

l. Password reset for corporate user accounts

m. Expected to move IT equipment with the proper handling tool

Must-Have Skills:

1. Expert-level knowledge of Tibco product suite (BusinessWorks, EMS, BusinessEvents).
2. Strong understanding of EAI and SOA principles.
3. Proficiency in Tibco development tools (Designer, Administrator, Hawk).
4. Advanced experience with web services (REST APIs, SOAP).
5. Expertise in Tibco's Business Process Management (BPM) tools.
6. Solid understanding of messaging systems and protocols (JMS, MQTT).
7. Scripting languages knowledge (Java, Python) for custom development.
8. Experience with CI/CD pipelines for Tibco deployments.
9. Strong knowledge of Tibco performance tuning techniques.
10. Familiarity with cloud platforms (AWS or Azure).

Good-to-Have Skills:

• Experience with other integration platforms (MuleSoft, IBM Integration Bus).
• Knowledge of containerization tools (Docker, Kubernetes).
• Understanding of API management concepts.

Key Responsibilities:

1. Lead the implementation of integration solutions using Tibco products.
2. Oversee Tibco-based application development.
3. Collaborate with stakeholders to understand integration requirements.
4. Manage integration backlog items and team coordination.
5. Conduct discussions focusing on integration architecture and design.
6. Mentor a team of Tibco developers.
7. Implement best practices for Tibco development.
8. Oversee performance monitoring and optimization of Tibco applications.
9. Ensure security and compliance in Tibco implementations.
10. Provide 24/7 technical support when required.

• Company located at Woodlands

• Working hour: 8:30am – 5:30pm (Monday– Friday)

• Variable Bonus + Excellent Welfare

• MNC Automation Manufacturing Company

Job Scope

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirement

• Diploma / Degree in Information Technology / Computer Science or other related field
• 2 to 4 years of relevant experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Must Have Skills

1. Expert-level knowledge of Tibco product suite, including BusinessWorks, EMS, and BusinessEvents

2. Strong understanding of enterprise application integration (EAI) concepts and SOA principles

3. Proficiency in Tibco development tools like Designer, Administrator, and Hawk

4. Advanced experience with web services, REST APIs, and SOAP

5. Expertise in Tibco's Business Process Management (BPM) tools

6. Solid understanding of messaging systems and protocols (JMS, MQTT)

7. Proficiency in scripting languages (e.g., Java, Python) for custom development

8. Experience with CI/CD pipelines for Tibco deployments

9. Strong knowledge of Tibco performance tuning and optimization techniques

10. Familiarity with cloud platforms, preferably AWS or Azure

Good to Have Skills

1. Experience with other integration platforms (e.g., MuleSoft, IBM Integration Bus)

2. Knowledge of containerization and orchestration tools (Docker, Kubernetes)

3. Understanding of API management concepts

Key Responsibilities

1. Lead the design, implementation, and management of integration solutions using Tibco products

2. Oversee the development and maintenance of Tibco-based applications and services

3. Collaborate with business stakeholders to understand integration requirements and translate them into technical solutions

4. Manage and prioritize integration-related backlog items, coordinating with both onsite and offshore team members

5. Conduct and lead technical discussions focusing on integration architecture, design, and development strategies

6. Mentor and lead a team of Tibco developers, fostering their growth and ensuring high-quality deliverables

7. Implement and maintain best practices for Tibco development and deployment

8. Oversee performance monitoring, optimization, and troubleshooting of Tibco applications

9. Ensure security and compliance with industry standards and regulations in Tibco implementations

10. Stay updated with the latest trends in Tibco products and integration technologies

11. Provide technical guidance and support for Tibco-related production issues, including 24/7 support when required

Key Accountabilities & Responsibilities

1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

2.Perform proper follow up to ensure resolution within SLA.

3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.

5.Provide support on IDEAL forms enquiries/clarifications/rejections.

6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7.Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

Must have at least 1 year customer service experience in banking industry

Core/Technical Competencies

1.Ability to multi-task and work independently.

2.Excellent written and communication skills.

3.Innovative and creative in problem solving with strong analytical skills.

4.Ability to take ownership of tasks, with positive work attitude.

5.Strong knowledge of corporate products and services

6.Proficient in MS Office (Word, PowerPoint & Excel)

Working hours (Have to work weekend as it is on rotating shift)

8.30am – 8.30pm, on 5-day work week

with rotating shifts, Mondays to Sundays and public holidays.

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

As a ServiceNow Developer, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for:

Provide technical support to users and troubleshoot platform-related issues, Works on incident tickets and monitoring the third-party tool integration within ServiceNow and, responsible for scheduled jobs.
• Ensures compliance with ServiceNow best practices and standards.Maintains the ServiceNow platform to ensure optimal performance and security
• Perform Instance management: platform upgrades, patching on platforms, security hardening, IDR sync (Tmus to test), Instance replication, clones
• Collaborates with other IT functions, businesses and technical teams to design solutions for complex problems and understands end-to-end business processes. Conduct staff training on new procedures.
• Develops, design, enhance, administer and support ServiceNow suite of applications that consists of ITSM services using best practices and industry standards.
• Work closely with clients to implement and designed solutions.
• Comprehensive experience in ITSM, IRM, SecOps

Required Technical and Professional Expertise:
• 3+ yrs of ServiceNow development experience.
• Experience implementing ITSM, IRM, SecOps modules
• Understanding data management, data integration, and data analysis
• Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow
• Solid understanding of the overall Servicenow platform integrations, development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script.

Key Responsibilities:

• Provide daily onsite IT support for hardware, networks, and software, including laptops, desktops, and mobile devices (Android/iOS) to customer's workplace.
• Ensure timely resolution of customer issues by troubleshooting and diagnosing problems.
• Document tasks and updates in the ticketing system or inform the team lead.
• Configure client equipment to connect to corporate networks and domains.
• Adhere to and enforce IT, security, and acceptable use policies.
• Deliver training to clients on the use of systems and applications when necessary.
• Offer technical support to users and other engineers in Singapore.
• Help maintain and keep track of IT assets, including assigning and disposal.
• Liaise with vendors for the repair and maintenance of IT-related equipment.
• Execute Windows deployment and migration projects.

Requirements:

• Min 2 year of FSS experience supporting a large customer base
• Proven experience in providing IT support, preferably in a field service capacity.
• Solid knowledge of hardware, networking, and software troubleshooting.
• Familiarity with IT asset management and vendor coordination.
• Experience with Windows deployment and migration.
• Excellent communication skills and a customer-centric approach.