Total 2,087 Customer Service job vacancies in 7 Tuas Loop, Singapore

We are looking for proactive marine service engineer who are familiar with 2-Stroke & 4-Stroke Engines, Engine Components Overhaul and maintenance, general mechanical dismantling and assembly works.

Job Description:

• Inspect, diagnose and troubleshoot and carryout repair, maintenance or reconditioning of marine engines 2 & 4 Stroke Main/Aux Engines, Crankshaft & Camshaft Replacement and other onboard machinery.
• Carry out removal and installation work onboard vessels and general servicing and repair in the workshop.
• Delegate the job to the relevant team members and adhere closely to the projected repair and manpower plan.
• Lead a team of service technicians and plan, organize and execute repairs, maintenance and reconditioning jobs onboard the vessels in shipyards, ports, anchorage or voyage and offshore.
• Take the necessary measurements and readings to provide a repair plan, estimated repair time, consumables, and raw materials required for the job.
• Keep accurate records of all repair and maintenance work performed on the engine, including any parts replaced or repaired.
• Hands on work in rectification of defects and maintenance of mechanical or diesel components.
• Interact with customers during the work execution.
• Perform internal and external progress status up-dates of the assigned work.
• Assist with the development and implementation of service procedures and policies.
• Monitor service performance metrics and work with the team to identify areas for improvement.
• Conduct training and development programs for technician to increase knowledge and skills in the field.
• Strictly adhere to safe work procedures and applicable laws, rules and regulations.
• Follow safety procedures and use proper protective equipment when working with engines and other equipment.
• Proactively consulting, advising, and promoting available PMax service and products to customer.
• Ensuring an adequate level of cleanliness, maintenance of tools and equipment in the workshop.
• Accomplish all tasks as appropriately assigned or requested.

Requirements:

• Diploma/Degree in Mechanical, Marine or Engineering related field.
• At least 5 years relevant experience within the engine overhaul industry.
• Be able to work on board vessel's engine room environment, Shipyards, Anchorage etc and travel overseas for assignments.
• Excellent technical knowledge and problem-solving skills.
• Possess positive and responsible attitude towards work.
• Able to work with other specialists of the same or lower skill level and successfully complete projects.
• Ability to work independently and minimal supervision.
• Ability to create internal and external work reports.
• Able to do overtime and work during weekends and public holidays for urgent repair jobs.
• Salary will commensurate according to experience & qualifications.

Additional Information:

• 5 days’ work week
• Transport provided from Choa Chu Kang and Pioneer MRT and vice-versa.
• Variable bonus and better medical benefits.
• Career growth & learning opportunity.

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability. We regret that only shortlisted candidates will be notified.

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

Overview of the role

As a Bioquell Service Engineer, you will be responsible for the installation, qualification, validation, service, repair and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments. You will also take part in the execution of our unique Bio-decontamination services operated in Singapore and in the Asia-Pacific region.

The quality and care that we put into our products and services saves lives. A key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer facing role. Our customers expect great service and we are focused on providing exceptional products combined with a world-class level of aftercare.

Responsibilities

• To carry out planned maintenance and breakdown calls on customer’s equipment, in accordance with company procedures.
• To carry out all contract servicing as arranged with the service manager ensuring that the work programme is carried out.
• Follow product service, repair and installation method statements.
• To carry out all installation in accordance with relevant Standards, following all safety guidelines and instructions issued and as agreed with the client.
• To conduct end user training on operating of the company’s equipment.
• Execution of Bioquell bio-decontamination services in pharmaceutical facilities, laboratories and hospitals.
• Record all information of work carried out electronically or on the appropriate Service Report, ensuring the customer or authorised representative approves the work completed as acceptance that work has been carried out to their satisfaction to GMP standards.
• To carry out work in Singapore or in the Asia-Pacific region as required.
• Act as a Bioquell representative with their customers.

Key skills required for the position

• Strong background in electro mechanical principals, with preferably experience with Siemens PLC, HMI and printed circuit board.
• Be able to demonstrate a very good understanding of electro mechanical systems and products as well as strong technical diagnostic skills.
• Good communication and organisational skills are essential as is the ability to work autonomously or as part of a team.
• A positive, flexible and results orientated approach.
• The candidate should be able to work autonomously and demonstrate good decision qualities.
• Good written and verbal communication skills and in particular the ability to interact well in English.
• Experiences in pump or sensor calibration, pressure testing and HEPA filter testing would be an added advantage.
• Diploma / Degree holder in Engineering with minimum 2 years working experience in life sciences, healthcare or pharmaceutical industries.
• May occasionally be required to work on weekends to meet customer’s schedule.
• Frequent travel in the Asia-Pacific region is to be expected.
• Office Located at Gul Lane (Tuas).
• Company transport provided at Boon Lay, Jurong East, CCK, Outram Park and Bedok MRT.

E-commerce Customer Service

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the frontline liaison between our company and our valued customers, ensuring exceptional service and satisfaction. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you.

Responsibilities:

• Respond promptly to customer inquiries, providing accurate and timely information on order status, product knowledge, and related queries.
• Engage with customers through various channels, including phone, email, live chat, and WhatsApp, ensuring a seamless and responsive communication experience.
• Efficiently locate products, check stock availability, and facilitate order collection, delivery, and exchanges, including in-store exchanges.
• Handle a diverse range of customer queries, including complaints, promotion inquiries, product information requests, pricing inquiries, voucher usage, and gift registry assistance.
• Process customer orders, changes, and returns in accordance with established department policies and procedures.
• Demonstrate proficiency in Sales Order management and Invoicing to effectively assist customers with their orders.
• Generate manual Sales Orders as needed or upon customer request.
• Collaborate with the credit department to address disputed credit items, ensuring timely resolution.
• Managing E-commerce customer's comments and review through social media.
• Share constructive feedback with the company on service failures or customer concerns, contributing to continuous improvement initiatives.
• Work closely with the sales team to exceed customer service expectations and foster positive customer relationships.
• Adapt quickly to a fast-paced environment, demonstrating a passion for learning and efficiently utilizing new tools to enhance daily task management.
• If you are a dedicated and adaptable professional with a commitment to delivering exceptional customer service, we invite you to apply and be a key contributor to our customer satisfaction journey.

Jobs Requirements

1. Possess knowledge & experience with workflow of various e-commerce platform/systems (e.g., Lazada, Shopee, Shopify, etc) would be advantageous.
2. Computer literate in Microsoft Office (Word, PP, Excel).
3. Bilingual in English and Mandarin while handling enquiries with English or Mandarin speaking customers.
4. Friendly and customer-oriented with good communication skill.
5. Good team player to work alongside other departments.
6. Minimum GCE “N” level or Nitec/Higher NITEC/ SPM qualifications
7. Training will be provided.
8. Cheerful personality and well-groomed.
9. Singaporean/ PR/ Malaysian are welcome.

Salary Information

• 5.5-day work week (Monday – Saturday)
• Working hours
  9am to 6.00pm (Monday)
  9am to 1.00pm (Saturday)
• Basic Salary: S$2000-2200 / month

Benefit Information

• KPI: $300 / month
• Overtime Paid
• Medical Benefit $300/ year
• Insurance
• AWS + Variable Bonus
• 12-day annual leave (increase by 1 day each year up to maximum of 14 day)

Working location
22 Pioneer Cres, #03-06A West Park BizCentral, Singapore 628556

Job description

* Administrative works

* Work closely with sales and operation team

* Handle customer’s enquiries

* Produce invoice and quotation

* Other ad hoc tasks given

Working hours

Monday - Friday (9am-6pm)

Saturday (9am-1:30pm)

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

We are seeking a dynamic and experienced IT Support and Services Leader to join our team. As the leader of our IT support and services function, you will play a crucial role in ensuring the seamless operation of our retail and back office teams. If you are a proactive and strategic thinker with a proven track record in managing IT teams and projects, we want to hear from you.

Key Responsibilities:

• Team Management and Coaching:
• Lead and coach the IT support team to deliver high-quality service, optimizing operational performance and ensuring maximum uptime for retail and back office teams.
• Project Management:
• Oversee the Point of Sale project, including maintenance, enhancements, and service uptime.
• Manage RFID systems, ensuring their maintenance, enhancements, and service uptime.
• Take charge of retail store opening projects, ensuring successful implementation.
• Support and Troubleshooting:
• Organize support, troubleshooting, and repair activities for IT equipment and networks.
• Vendor Management:
• Collaborate with external IT vendors and oversee procurement activities.

Required Experience:

• Over 3 years of experience in managing IT support and services teams.
• Over 3 years of experience in managing network infrastructure.
• Previous experience with Point of Sale projects.
• Experience in managing service ticket resolution systems and adherence to SLAs.
• Familiarity with Business Continuity and Disaster Recovery Processes.
• Proficient in Windows and Mac OS; experience with Linux is a plus.
• Proven project management experience with successful planning, delivery, and stakeholder engagement.
• Excellent communication skills.
• Demonstrated ability to work independently and as a self-starter.

Skills and Qualifications:

• Diploma or Degree in Computer Science or a Related Field.
• Extensive experience with computers and networks.
• Strong leadership and management skills.
• Exceptional written and verbal communication abilities.
• Effective problem-solving, decision-making, and critical thinking skills.
• Attention to detail, even when working under pressure.

• Variable monthly performance bonus (up to 20%)
• Be a shareholder, with exclusive annual option to invest in Decathlon shares.
• Opportunity to work in a international, sporty environment
• Staff discount across all Decathlon brands
• Internal and external training available

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

- Field service work / Workshop repairs: attend site and perform field work, ie. breakdowns, preventative maintenance, install and commissioning. Workshop tasks: dismantling, assembly, cleaning of parts and using of precision equipment and machinery and apply safety and health rules and taking into consideration the actual site conditions.

- Planning Coordinates: preparation and control of all material, equipment and documentation needed for site activities and organized them in accordance with contractual and supplement documentation

- Repair: Conducts detailed inventories and inspections to determine necessary maintenance and reports. Troubleshoots and repairs equipment and recommends changes such as new equipment or modified procedures to improve performance and customer satisfaction.

- Reporting: prepares all technical and work reports to be signed by customer representative

- Customer regulation: obtaining certain passes or attending classes for commencing of works.

* Nitec certificate or 2 to 5 years xperience working as turbochargers on marine vessels or mechanical fitter or diesel fitter

* Knowledge of turbocharging would be an advantagaeous

* Strong in service delivery and troubleshooting

* Customer centric

* Team player

Roles & Responsibilities:

• Coordinate and process inquiries through the business, liaising with internal personnel and customers, achieving customer expectations and deadlines
• Create techno-commercial quotations and drawings
• Execute, support and monitor orders till shipment including coordination with manufacturing facilities and sub-suppliers
• Enter quotes/ orders, retrieve customer information, stock status information
• Work closely with Application Engineers to provide customers with technical support and solutions on electrical equipment during quotation/ order stage
• Deliver on agreed KPI Metrics (sales, quotes/ orders, customer feedback, hit rate ...)
• Work closely with client to resolve conflicts and design changes before they become significant delays
• Support Sales in close cooperation with the corresponding interface areas as production, engineering and quality

Experience & Qualifications:

• Customer Service with Quotation management experience
• “A” level or Diploma
• Minimum of three years’ experience with proven records

Skills and Abilities:

• Hands-on experience in SAP preferred
• Proficient in verbal and written English. Able to speak simple Japanese
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• Proficiency in office management software (MS Office, MS Project, CRM, others)
• Independent and result-oriented style of working
• Ability to work under pressure & willingness to learn

Logistics Operation Support - APAC

Do you enjoy being part of team that provides best in class services for our customers?

Would you like the opportunity to work on a wide range of challenges for our customers?

Join our team

A leader in the Energy Technology Industry. Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.

Partner with the best

In this role, you will manage transportation and related logistics of goods and services to and from internal and/or external customers/suppliers. Understands concepts, methods, procedures and approaches.

Logistics Operation Support - APAC, you will be responsible for:

• Leading the day to day Logistics operations, transportation, and order fulfillment.

• Ensuring compliance with APAC regional regulations & international trade compliance.

• Implementing best practices to improve supply chain efficiency and reduce cost.

• Aligning with other regional logistics lead counterpart to standardize the logistics process.

• Meeting KPIs to measure the logistics performance for continues improvement.

• Having proper shipping planning to meet projects schedule & customer’s satisfaction.

• Working closely with customs operations excellence team to fulfill the local governmental requirements (Duty, Tax payment/FTA/duty refund/ License..etc.) specially in Korea plant.

• Implementing standard tracker to enhance visibility.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• Hybrid work arrangement

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

Salary: Basic $2,000 - $3,000 + $40 mobile allowance + OT applicable + VB

Time: Monday - Friday (8.30am - 5.30pm)

Location: Benoi Road

Responsibilities:

• Servicing and repair of material handling equipment i.e. disesel and electric fork lift / MHE.
• Troubleshoot and rectify MHE issues.
• Other tasks as assigned by workshop supervisor.

Requirements:

• Must possess Class 3 Driving License.
• 1 Year relevant working experience in servicing/ repairing electrical and/ or diesel forklift or automotive/ industrial equipment repair experience.
• Good communication skills.
• Able to read, speak and write English.
• NITEC in Automotive or equivalent preferred.
• Must be able to do standby shifts 2 weeks every quarter including weekends and public holidays and handle passive standby 2 weeks 3 times a year.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

ROLE DESCRIPTION

Responsible for timely and accurate issuance of documents. Manage a team of juniors and raise any issue and proposal to superior.

JOB RESPONSIBILITIES

· Ensure to issue accurate SO(Sales Order)/SRO(Sales Return Order)/SCM(Sales Credit Memo) based on PO and other supporting documents

· Ensure that the invoices are returned to the warehouse with proof of delivery.

· Ensure that the invoices are uploaded to the customers’ portal on timely basis for payment collection.

· Download debit notes from customers’ portal for issuance of credit notes.

· Check the supporting documents for issuing SRO/SCM. Follow up with Accounts/Sales for any selling price discrepancies.

· Liaise with customers and internal stakeholders on order processing.

· Ensure that customer's enquiries and orders are answered.

· Follow up with Sales/Accounts on collection.

· Support of proper delivery arrangement

· Collaboration with Accounts and other related departments to improve the accuracy and efficiency of the process.

· Report the issue and proposal to Financial Controller

· Any other duties as assigned.

JOB REQUIREMENTS

· Qualification: Diploma in Accounting or its equivalent

· Experience : At least 3-5 years’ work experience in FMCG, or relevant experience

· Proficient in Navision or ERP accounting software is a plus.

· Able to commit 5.5 days work week.

Job Responsibilities:

1. Inventory Control
2. Liaise with Supplier for quotation and issue Work Order / Purchase Order.
3. Explain technical features and advantages of Industrial Solar Solutions.
4. Provide technical consultation to customer/clients.
5. Others duties or projects assigned.

Job Requirement:

1. Minimun Qualification: Diploma in Business Administrative
2. Industrial Solar experience and knowledge is more preferred.
3. Strong sense of commitment and responsibility, self-motivation, customer-orientation, good interpersonal and communication skills and able to work independently.

Salary: Basic $1,800 - $2,000 + $600 transport allowance (if possess own transport) + commission [Average around $100 - $900]
(Average Gross Salary $3,500)

Time: Monday - Friday (8.30am - 5.30pm)

Location: Tuas Avenue

Responsibilities:

• Sale of Service Contracts to Fleet/ Vehicle Owners.
• Maintain a pool of service contracts to form a base load to ensure stability of service revenue.
• Foster close-relationship with customers in their course of vehicle ownership for subsequent purchase.
• Keep up-to-date of all customers' feedback with reply to close case.
• Constantly educate customers with proper vehicle handling.
• Safeguard our product and brand image in vehicle maintainability.
• Weekly Sales Report (GGOB) on sales progress, challenges and prospects/forecasts to keep targets in check.
• Ability to explore new grounds/industries for new sales to meet new sales targets/KPI.
• Staying up-to-date on customer's payment progress will enable salesperson to educate/motivate regular on-time payments of customer in order to facilitate smooth transactions with their 30-days credit term.
• Offer/propose/quote maintenance agreements, adhoc quotations when complying with the standards of service centres.

Requirements:

• Customer Relationship Management (CRM) Tools.
• Product Presentation.
• Market & Product Knowledge.
• Time Management.
• Team Collaboration.
• Adaptability.
• Target Orientation.
• Resilience.
• Training, on-job training to familiarise dealer's/non-dealer's on In-house or aftermarket existing/new product/packages available in the market.
• Sales and Negotiation Skills.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

Job Highlights

• Walking distance from Tuas West Road MRT
• Friendly working environment

Job Description

• Ensure order shipments process accurately
• Handle invoice and shipping documentations
• Coordinate inbound/ outbound shipments with customers
• Handling customer enquires / feedback
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Filing and sorting daily documents / report
• Prepare full set of shipping documents such as Job Sheet, cargo arrival & departure
• Familial with process custom permit
• To ensure strict safety compliances
• A good communication and interpersonal skills
• Independent and a self-starter, with strong personal drive to initiate and implement.
• Ability to work under stress, multi-tasking and adaptability
• Ad-hoc tasks as per instructed

Requirements

• Min N' or O' Level and ITE or NITEC Graduate with 1 years' working experience
• Added advantage if you have software skills in Logistics software (ITMS), Excel, Power Point, Portnet
• Singaporean preferred

We are looking for Service Engineers for commissioning, troubleshooting and repair of marine/ship propulsion equipment. Qualified candidates should have hands-on experience with assembly and repair of heavy mechanical equipment, and/or familiar with marine electronics and automation systems.

Responsibilities and Duties:

· Complete repair and installation work

· Perform Maintenance and service work

· Determine the extent of damage and repairs in case of warranty

· Identify the causes and undertake error diagnostics for propulsion systems with mechanical, hydraulic, pneumatic

and electrical components

· Carry out modifications with ease and confidence

You should be prepared to work in a shop environment, in shipyards or on board of ships.

International traveling in the region is required. You should be able to handle work situations under time constraint, acting as the on-site expert with our customers.

Suitable candidates should hold an engineering degree in the fields of mechanical, marine, automation and electronics or mechatronics engineering. Candidates with equivalent professional background will be considered.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered..

What we look for:

• Bachelor's degree in Engineering or a related field (or equivalent experience).
• Proven experience in technical sales, preferably in service agreements or a related field.
• Excellent communication and presentation skills.
• Strong negotiation and interpersonal abilities.
• Ability to work collaboratively with technical teams and clients.
• Self-motivated, goal-oriented, and able to work independently.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

As Service Sales Manager, you will leads a team of sales reps and manages sales efforts, activities, and results. Drives performance against sales targets. Assists in development and execution of sales strategies. Deploys sales tactics, processes and priorities. Provides market expertise and sales support.

What you will do:

• Lead the service sales team and formulate strategies to broaden the service sales portfolio, meet and surpass revenue targets and uphold the utmost level of customer satisfaction.
• Provide outstanding service and value to clients and spearhead revenue growth through service offerings.

How you will do it:

• Lead, mentor, and motivate a team of Service Sales Representatives.
• Set clear sales targets and performance goals for the team.
• Provide training and coaching to enhance the team's skills and product knowledge.
• Develop and implement sales strategies and action plans to achieve service sales targets.
• Identify and pursue new business opportunities within existing and potential customer accounts.
• Analyze market trends and customer needs to adapt and refine sales strategies.
• Build and maintain strong relationships with key clients and partners.
• Understand client needs and develop tailored service solutions to address them.
• Ensure client satisfaction by promptly addressing any concerns or issues.
• Work with service operation leader to ensure work (incl. L&M works) is being consider for the PSA contract.
• Prepare regular sales reports, forecasts, and performance metrics.
• Analyze sales data to identify trends and opportunities for improvement.
• Make data-driven recommendations to enhance sales effectiveness.
• Negotiate service contracts and agreements with clients, ensuring favorable terms for both parties.
• Collaborate with the legal team to review and finalize contracts.
• Ensure that all sales activities comply with company policies and industry regulations.
• Maintain accurate records of sales transactions, contracts, and customer communications.

What we look for:

• Bachelor’s degree in business, Sales, or a related field
• Proven track record of success in service sales, with at least 10 years of experience.
• Strong leadership and team management skills
• Exceptional communication and negotiation abilities
• Excellent problem-solving and analytical skills.
• Knowledge of HVAC/BMS/Fire/SEC products/services is a plus.
• Dynamic and results-oriented

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week (i.e., 8.30am to 5.30pm)

Job Responsibilities:

• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• Analyze in-house systems and engage teams to be train in more than one skills or systems
• Set training schedule for teams to upgrade their skillsets
• Expand the relations with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customer in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Organize meetings and structural specific goals, targets or objectives for the team
• To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• To be the one coordinating and managing manpower for his/her team in the event of any staffs’ absence if required
• To be the person carrying out any disciplinary actions if required
• To assist the Management for any tasks assigned to from time to time

Key Competencies

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in License/Bonded/DG clearance permit declarations

Job Requirements

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Salary: Basic $2,600 - $3,300 + AWS + VB

Time: Mon - Fri (8.30am - 5.30pm) & alternate Sat (8.30am - 12.30pm)

Location: Pandan Loop

Responsibilities:

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle.
• Liaise with other teams to resolve requests/issues in a timely manner.
• Administer return processing & credit/debit price adjustment.
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc.).
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies.
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

Requirements:

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues.
• Min Diploma in Business Admin / Supply Chain.
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues.
• Experience of encouraging others to work to KPI’s/SLA’s.
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

• Providing engineering and technical assistance to Sales team.
• Collaborate with the Factory on technical issues.
• Prepare quotations and manage sales orders.
• Undertake additional tasks as directed by superiors.

• Diploma in Mechanical/Electrical Engineering
• Experience in HVAC will be preferred
• Proficient in MS Excel and PowerPoint
• Able to perform technical calculation (heat load, cold load), onsite visitation.
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Salary up to $3,800
• Experience in HVAC will be preferred
• Able to perform technical calculation (heat load, cold load), onsite visitation.

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of superior support model for our clients.  This includes day-to-day operations and product support, back-office support, Visa Rules management, cardholder disputes, compliance, client configuration, and customer performance reporting. 

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Client Resolution Consultant does at Visa:

As a consultant, you are responsible for providing operational assistance to Clients and their line(s) of business, managing a wide range of moderately complex problems of diverse scope, identifying opportunities to improve Client performance along with the appropriate courses of action, and driving issues as well as opportunities through to completion. This role requires you to provide consultation level expertise to internal and external clients on Digital Products such as Visa Token Services, Visa APIs, Visa Secure or 3DS and Visa Developer Platform.

In this role, you are expected to:

• Identify, troubleshoot, and resolve queries relating to the Application Programming interface (API), XML files, SOAP REST and JSON messages to support System Interface

• Identify, troubleshoot, manage, and resolve moderately complex technical, processing, application usage, or business issues to exceed customer expectations, interfacing with Product Development, Product Management, and Operations teams.

• Act as the voice of the client to other internal groups, including the Product and Technical teams.

• Proactively resolve, own, and manage stakeholder communication on all business and technical problems on digital products.

• Understand customer needs, business requirements as well as priorities to develop solutions and recommendations based on business needs.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• Support biannual business enhancements and all Visa mandates.

• Work proactively with Clients to identify operational efficiencies, determine customer impacts and required actions, and collaborate with Client on ongoing status through completion.

• Work closely with internal stakeholders to understand Client objectives and to seek out solutions. 

Why this is important to Visa

Client Resolution is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective.  This role will also provide the opportunity for you to be Visa’s advocate as well as the voice of the clients.

This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development