Total 2,426 Customer Service job vacancies in Changi Road, Singapore

Duties and Responsibilities (Customer Services)

• Assist in designing of course outline and develop course curriculum for functional training program
• Conduct post course evaluation
• Conduct assessment to evaluate the competency of the participants
• Conduct training and facilitate active learning
• Conduct briefings to operational staff when required
• Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
• Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
• Ensure all training records are entered correctly into SAP system
• Assist in audit preparation
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE "N" levels and above
• Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
• Knowledge of Departure Control System (DCS) would be a distinct advantage
• Ability to confidently present curriculum and lead group discussion in classroom
• Knowledge of adult learning is preferred

JOB ROLE

1) Handle all clerical and administrative matters for Customer Service Department, including data entry.

2) Work closely with Production Control and Warehouse teams to manage order delivery on-time in full.

3) Liaise with freight forwarder for shipment and prepare shipping documents.

4) Communicate with customer on their purchase orders and delivery arrangements.

5) Any other ad-hoc duties that may be assigned from time to time.

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Role: KYC Developer and Infra Support

Job Requisition Number: JR36519, JR36521, JR36522, JR36523, JR36524, JR36526, JR36527

Job Level: 6-9 years of relevant experience (L3)

Location: Singapore

Job Objectives

To work as part of KYC infra team and provide support to AML KYC projects/upgrade for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of AML KYC system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards

• Coordinate with Technical Delivery Manager to plan technical deliverables and schedule, perform environment setup, involve in solution design and development works to meet project requirements

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Implement project change request and in accordance with deployment schedule

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

Key Requirements

Must Have

• Between 5 to 9 years of IT, development and infra/env related setup experiences, preferably familiar with SDM process

• At least 5 years of experience / knowledge in Red Hat Linux, Unix Shell Scripting, Java, Jboss/WebLogic/Tomcat and Oracle PL/SQL

• At least 5 years of experience in Application Environment setup and/or System Interfaces setup i.e. Connect Direct, SFTP, IBM MQ, SSH/SSL setup and/or renewal, Oracle Data Guard, Oracle Wallet, Firewall

• At least 4 years of experience of coordination with cross technical teams

• At least 3 years of experience in Oracle Database and Control-M

• At least 3 years of experience in DevOps CI-CD process and setup i.e. Jenkin, BitBucket, Artifactory, SonarQube, Veracode, AppScan, includes

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

1) Coordinate adhoc / consolidation booking with customer and booking of space with airline.

2) Coordinate rates quotation with airline and provide rates to sales team for quotation to customer.

3) Monitor consolidations for various destination, monitor on the space and rates.

4) Send flight schedules to customer upon confimation.

5) Arrange adhoc cargo service for customers. (Fumigation, DG declaration and packing, wooden crate packing)

6) Check uplift of shipment after lodgement to terminal.

7) Send permits and AWB to customer after flight departed.

8) Raise amendment if any to airline and destination agent.

9) Raise monitoring reports for some customer to monitor rates and load.

10) Suggest solution for customer base on their shipping needs. (Training will be provided, assistance will be given by superior.)

11) Communicate with Sales/accounts team regarding quotation and billing matters.

13) Coordinate adhoc coload booking from other coloaders.

14) To solve any problem that may arise for export cargo with destination agents.

Tasks

• Support Technical Sales team to ensure quotation is complete
• Work closely with technical sales team to generate and maintain C4C (quotation generation tool) quotation template and draft quotation
• Assist to add necessary information in C4C quotation when order is processed
• Manage C4C quotation opportunities and support bidding / tender documents
• Assist Technical Sales team to track discount approvals and update status three times a week
• Generate C4C quote for accessories and repair and as well as 3rd party quotations.
• Be the point of contact (POC) to manage C4C issues and feedback from technical sales or other relevant departments.
• Be the POC to sub-division 1E for all C4C related issues and ensure that our quote is tabulated based on the correct understanding to ensure profitability
• Adhoc administrative support to other team members, which may include PAM submissions, customer visits and events coordination etc
• Support maintenance of Technical Sales records and information
• Help to take minutes for the EMC steering group meeting where required

Qualifications

• Diploma/Degree in engineering or business administration
• Hands-on experience with MS Office Suite (MS Word, MS Excel and MS Powerpoint)
• Good time-management skill, with the ability to prioritize tasks
• Able to work in a dynamic team environment

Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accounts or services.

Responsibilities

• Being the first point of contact for our clients/guests, candidate act as the fitness club gatekeeper.
• Greet customers warmly and ascertain problem or reason for calling with an enthusiastic attitude.
• Work well with fellow customer service officers and Front of House Manager to ensure exceptionally high standard of service is being delivered.
• To handle cashing duties and account for transactions.
• Create and maintain good and friendly customer relations with members and guests.
• Issuance and recording of equipment and items loaned to members and guests.
• Ensure that the lounge and private room is ready for use when booked and closed after members have vacated the premise.
• Get members to register for upcoming events / competitions.
• Oversee and manage the corporate events at the Karaoke Lounge.
• Positive attitude and team player.
• Night shift 5PM-3AM

Admin + Customer Service ( Work from Home/Overseas ) - $800 to 900 SGD per month

We need one lady to help us do our admin stuff and handle customer enquries.

You can work from home / overseas.

Kindly whatsapp only to +6588661958 (JAY) with

1. Name

2. Resume

3. Any past experience

Thank you so much

Apply with us today at https://go.gov.sg/spssgt-applynow

What the role is

The Singapore Prison Service protects society through the safe and secure custody of offenders. We take the lead in providing guidance to offenders under our charge and assist them in their reintegration upon their release. We cooperate with our partners in aftercare and prevention, working with them to rehabilitate, renew, and restart the lives of offenders so they can become productive members of society. As Captains of Lives, our team of uniformed officers and civilian staff work together to inspire everyone at every chance towards a society without reoffending.

What you will be working on

As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard; we aspire to create a positive impact in the lives of offenders, and inspire everyone at every chance towards a society without re-offending.

What we are looking for
• Local polytechnic diploma, General Certificate of Education (GCE) ‘A’ Level, five GCE ‘O’ Level passes, Higher Nitec or Nitec
• Medically & physically fit (For Male: PES B1 and above; at least a “Pass” in IPPT in latest year)
• Normal colour vision

For more information about the career as a Prison Officer, please visit our website at www.sps.gov.sg.

Apply with us today at https://go.gov.sg/spsro-applynow

What the role is

The Singapore Prison Service protects society through the safe and secure custody of offenders. We take the lead in providing guidance to offenders under our charge and assist them in their reintegration upon their release. We cooperate with our partners in aftercare and prevention, working with them to rehabilitate, renew, and restart the lives of offenders so they can become productive members of society. As Captains of Lives, our team of uniformed officers and civilian staff work together to inspire everyone at every chance towards a society without reoffending.

What you will be working on

As Captains of Lives, we are akin to the first drop of water that touches the pond and creating a ripple effect. Our work goes beyond being a guard; we aspire to create a positive impact in the lives of offenders, and inspire everyone at every chance towards a society without re-offending.

What we are looking for

- A Degree in any discipline
- Medically and physically fit (For Males: PES B1 and above; at least a “Pass” in IPPT in latest year)
- Normal colour vision

For more information about the career as a Prison Officer, please visit our website at https://www.sps.gov.sg/career/prison-officer.

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

Responsibilities:

- Manage the Service Department, focusing on business growth and profitability improvements, including handling service calls, resource scheduling, maintaining appropriate staffing levels, generating sales revenue, ensuring suitable margins, and controlling stock and equipment in coordination with production staff.

- Oversee the Service Department staff.

- Develop and manage the service customer base.

- Handle debt collection for service department customers.

- Assist the General Manager in growing the Preventative Maintenance business, a key target area for expansion.

- Provide informed and accurate technical advice to potential customers regarding the servicing of the company’s products.

- Prepare timely and accurate quotations for the supply, repair, and installation of products as requested by potential customers.

- Keep service clients accurately informed about their service schedules and coordinate between service crews and customers for timely and cost-effective service and product delivery.

- Contribute to the overall Occupational Health and Safety of employees and subcontractors.

- Ensure overall quality standards for service work are maintained.

- Collaborate effectively with the Directors, General Manager, and Senior Managers of affiliated companies to meet common objectives and explore growth opportunities.

- Assist in detailing production paperwork for the accurate manufacture of the company’s door products as required by clients.

- Negotiate and resolve disputes with customers, suppliers, or other interested parties that may arise during normal business operations.

- Prepare paperwork to initiate the raising of invoices for serviced products, ensuring processing and mailing before the month’s end.

- Advise the Directors of any incidents or matters, including product liability, public liability, workers' compensation, motor vehicle accidents, industrial disputes, criminal or civil actions, that may involve the company or its insurers or may be of interest to the Directors.

- Comply with company policies as updated from time to time.

Skills & Experience:

- Excellent knowledge of company products to meet customer requirements.

- Proficiency in using a computer, including the Microsoft Office suite.

- Strong time management skills and the ability to meet deadlines.

- Effective communication and relationship-building skills.

-Well-developed organizational skills and the ability to manage paperwork and reporting requirements.

- Efficient problem-solving skills and a positive, assertive attitude.

- At least 3-5 years of relate experience, with technical or mechanical knowledge

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

• Current Salary:
• Expected Salary:
• Availability:
• Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Annual Leave: 16 days (Add 1 day per year until max 21 days)
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefits: Up to $250 per year
• Group Personal Accident and H&S Insurance (Covered by Company)
• Our company emphasises on good career progression

RESPONSIBILITIES:

Customer Service

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails and phone calls
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders

Purchase Operating Control

• Prepare Purchase Orders (PO) to suppliers.
• Stock allocation
• Liaise with internal Customer Service Team and Business Development Team on stock availability.
• Check lead-time, expedite deliveries by suppliers and update system in a timely manner.
• Liaising and follow up delay with stakeholders
• Liaise with various parties on cancellation, lead time and expedite request.

Others

• Assisting the supervisor with daily operation / activities.
• Provides guidance to junior team members.

REQUIREMENT:

• Minimum o level
• Minimum 1 years relevant working experience
• Experience in managing junior staff members
• Possess a service-oriented mindset and self-motivated attitude
• Team player, has initiativeness and able to work with minimum supervision
• Able to multi-task and work in a high volume and fast-pace environment

OTHER INFORMATION:

• Location : North Bridge Rd
• Working Days/Hours : Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Salary : $3,300 higher (salary will commensurate according to experience & qualifications)
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

Job Scope:

• Work closely with internal and external stakeholders across the care continuum to ensure care coordination, efficient care delivery, and removal of care barrier
• Assist clinical and nursing team in the planning and logistic needs of the patients in the pretransplant setting
• Follow with patients after stem cell transplantation or cellular therapy treatment
• Conduct stem cell donor searches and facilitate donor identification process
• Coordinate appointments for donors/patients throughout various phases
• Ensure that all medical investigation results are generated timely
• Participation in Audit Preparation for the Haematopoietic Stem Cell Transplantation and Cellular Therapy Program
• Identify areas for improvement and develop quality improvement activities
• Assist in maintenance of clinical database

Job Requirements:

• Minimum Degree, preferably in Nursing / Allied Health / Science or equivalent
• Excellent interpersonal and communication skills
• Preferably with working experience in a similar setting
• Proficient in using MS office

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsbilities:

• Promptly handle customer enquiries
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on the various requirements and rates
• Co-ordinate with import and export operations, to ensure accuracy in documentations and invoicing
• Liaise & co-ordinate with airlines / customers / suppliers, to ensure smooth delivery of shipments
• Troubleshoot shipment issues
• Execute airway bills
• Handle both air import and export

Job Requirements:

• Min. ITE with min. 2 years of experience in freight forwarding with airfreight
• Possess excellent interpersonal and technical skills
• Resourceful, result-oriented and able to work under pressure
• Willing to take on challenges
• Able to work night shift

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

Service crew

Working day: Mon to Sun, 5 day work week
Salary: $2500 - $3000
Working location: Somerset / Tanjong Pagar / Orchard / City Hall
Working hours: 44h/week

Job Responsibilities:

• Attending to customers' enquiries
• Explaining the concept to guests, and educating / having conversations with them on the menu and related topics
• Preparation and serving of food and drinks
• Setting up and clearing down of operations
• Receiving and checking of inventory and perishables
• Reporting to outlet manager

Requirement:

• 1-2 years’ experience and interest in F&B
• Able to work weekends & public holidays

What the role is

We are looking for an enthusiastic and self-motivated individual to join the Centre for Wildlife Rehabilitation team under the Wildlife Management Division. With a focus on wildlife management and rehabilitation, the job will range from caring and treatment of wildlife, wildlife management operations and responding to ad-hoc emergency cases.

What you will be working on

• Carry out veterinary examination, triage, surgical procedures, restraint, medication and health records of animals.
• Carry out pre-, peri- and post-operative care of patients including upkeep of clinic, surgical preparation, anaesthesia monitoring, movement of animals and recovery.
• Supervise the daily care and well-being of animals, including feeding, husbandry of animals.
• Assist with centre operations, including maintaining veterinary and clinical records, management of data and inventory, procurement of centre and clinic supplies, using computer systems where necessary.
• Review and implement operational processes related to animal health and welfare, centre management and biosecurity, data and inventory management.
• Assist with training of staff on animal care.

What we are looking for

• Veterinary degree from veterinary schools fully accredited by the American Veterinary Medical Association, the Royal College of Veterinary Surgeons or the Australasian Veterinary Boards Council, or Veterinary degree from other universities
• At least 1 year of relevant experience working in a veterinary clinic or research institute or other wildlife related facilities is preferred
• Relevant experience in wildlife veterinary care in Singapore or overseas will be advantageous
• Competent in handling, treatment and care of wildlife, including but not limited to small mammals, birds and reptiles.
• Independent and able to work effectively with others in a team environment
• Willing to work after office hours, on weekends and during public holidays when required
• Possess good writing, interpersonal and communication skills
• An organised, creative and resourceful team player who is able to work independently

Office Location

Animal And Plant Health Centre

6 Perahu Road, Singapore 718827

Only shortlisted candidates will be notified.

Job Responsibilities:

• Assist in setup & breakdown of the restaurant.
• Assist your Service Leader in organising table seating and preparing tables.
• Greeting of customers and providing an enjoyable dining experience for all customers.
• Presenting menus/ directing customers to our menu QR code on the tables.
• Serve water and refill glasses as and when needed.
• Ensure the timely delivery of food/beverage orders.
• Complete opening and closing side work.
• Ensuring side stations are stocked and cleaned. Regular checks.
• Assisting in cleaning up of spills and ensuring table cleanliness at all times.
• Complete housekeeping functions where necessary (ie. cleaning, sweeping, mopping, emptying trash and etc.)
• Handling of customers' queries in a friendly and professional manner.
• Facilitating and assisting Service Leader in any other requirements.

JOB REQUIREMENTS

• Fluent in spoken and written English.
• Minimum 1 year’ experience in restaurant service/ F&B industry, experience as a barista will be a plus.
• Basic certification in restaurant service is desirable. A combination of practical experience and education will be considered.
• Outstanding Customer Service, focused and oriented.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Strong communication skills with the ability to promote sales and resolve conflict.
• Positive, Cheerful, Energetic, Fun and Friendly.

Responsibilities:

1. Responsible on relationships and customer service-oriented with

excellent interpersonal skills

2. Responsible on relationships building and researching the market

and related products

3. Maintain relationships with travel agents & corporate client by

providing support, information and guidance.

4. Customer Service ensuring customer satisfaction with a product or

service.

5. Prepare reports by collecting and summarizing information.

6. Responding to incoming email and phone enquiries by travel agents

7. Responding to Ticketing/reservation/E-commerce Sales and

administrative routine portfolio matter

8. Co-ordinate the distribution of quality marketing and promotional

collateral and material

Requirements:

Singaporean or PR status

Diploma or Degree holder

Excellent communication and customer service skills.

Verbal and written communication in English and Mandarin

Self-motivation and team player

Pleasant and outgoing personality

Immediate starters preferred.

Job Type: Full Time

Gross salary: SGD 2800 to SGD 3000

The scope of work for an Teaching Aid Specialist typically includes the following aspects:

1. Course Design and Development: Assist teachers in designing and developing course content, lesson plans, and teaching materials to ensure courses meet educational goals and student needs.

2. Instructional Technology Support: Provide technical support to help teachers and students use educational software, online learning platforms, and other digital tools.

3. Student Support Services: Offer tutoring, Q&A sessions, and academic support to help students overcome learning difficulties and improve their learning outcomes.

4. Assessment and Feedback: Participate in the assessment of student learning outcomes, collect and analyze feedback, and help improve teaching methods and materials.

5. Teacher Training: Provide professional development training for teachers, introducing new teaching methods, technologies, and tools to enhance their teaching abilities.

6. Educational Research: Participate in educational research projects, analyze educational data, evaluate teaching effectiveness, and explore and promote best practices.

7. Administrative and Coordination Tasks: Manage and coordinate instructional resources, schedule courses, and handle administrative matters related to teaching.

These tasks aim to improve teaching quality and promote student learning and development.

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Job Description

• Responsible for the full spectrum of mechanical and technical operations of the building
• Lead and supervise the Maintenance Team and Term Contractors to deliver high quality standards for building maintenance
• Conducts routine inspection of all offices, guest rooms and public areas to ensure facilities are in good condition and corrective actions are taken accordingly
• Recommends to Management on ad-hoc required improvement projects from time to time
• Manages projects and implements preventive maintenance programmes to ensure the company facilities are well-cared for and adequate to support the company's business operations
• Ensures the building safety is in compliance with all regulations set by the local authorities and conducts investigations for non-compliance and develops corrective actions/plans
• Conduct training, drills and exercises in fire safety and ensures that fire safety requirements set by SCDF are fulfilled
• Responsible for budgetary controls and manages costs effectively for all maintenance works
• Undertake any building related duties that may arise from time to time

Requirements

• At least a Diploma in Mechanical and Electrical Engineering or Facility Management
• Minimum 5 years M&E experience in a similar capacity, preferably in hotel, serviced apartment, or office environment
• Fire Safety Manager Certificate or LEW Certificate will be an advantage. Successful candidate without these qualifications but with the required work experience will be sent for Fire Safety Manager Course.
• Strong leadership skills to manage working teams
• Good communication and report-writing skills
• Good project management and budgetary planning skills

Job Description:

1. Assist in the development and updating of School Care manuals.
2. Gather feedback and conduct research and development on course/training curriculum based on training assignments.
3. Provide professional support and training to fellow team members.
4. Collaborate with the school head to identify, source, and implement programs, projects, and activities, such as holiday workshops.
5. Monitor and manage student dropout rates, waiting lists, intakes, and studio facilities while staying informed about industry developments.
6. Attend all meetings and seminars as required.
7. Address operational personnel issues related to School Care curriculum.
8. Conduct Data Analysis (DAs) as necessary.
9. Offer advice and consultations to parents and students regarding Student Care issues.
10. Continuously gather feedback and conduct research and development on course/training curriculum based on training assignments.

Other Responsibilities:

1. Experience: Prior experience in teaching or caring for children in an educational setting is preferred.
2. Language Skills: Proficiency in English. Proficiency in additional languages, such as Mandarin, Malay, or Tamil, is advantageous.
3. Passion: Display a genuine passion for working with children and promoting their holistic development.
4. Communication: Excellent communication skills in both written and spoken English. Ability to communicate effectively with students, parents, and colleagues.
5. Patience: Demonstrate patience and empathy when dealing with children of different ages and needs.
6. Team Player: Work effectively in a collaborative team environment, supporting colleagues and sharing responsibilities.

● Oversee day-to-day operations of the clinics

● Lead a team of administrative staff and optometrists to ensure that all the clinics’ daily operational activities run smoothly

● Coordinate and communicate between the management team, clinic staff and patients

● Oversee the assignment of tasks and manpower distribution of clinic staff

● Planning of employees’ development and training program

● Involvement in the recruitment process of clinic staff

● Evaluate, develop and implement new protocols in discussion with the management team to enhance patient care, optimize clinic operations and improve staff performance

● Performing staff reviews together with the management team to help employees achieve individual as well as organizational goals

● Supervise and manage clinics’ billing processes, financial documents, purchases, inventory, as well as maintenance of clinic equipment.

● Overseeing and supporting the teams at the various clinics with regards to administrative issues such as Medisave/insurance claims, financial counselling, payment issues or difficult patient situations

● Oversee the management of front desk counter for patient registration/appointment schedule/inventory for the clinic

● Setting up of new clinics and ensuring that procedures and policies are in keeping with regulatory authority requirements