Total 1,420 Customer Service job vacancies in Tanjong Pagar, Central Singapore

Our Client is a well-established multinational cargo leader. With the expansion of the team, they are looking for a SAP FICO and Treasury Support Consultant who will beresponsible for the configuration, implementation, and troubleshooting of the financial modules within the SAP system. The primary areas of focus include Accounts Payable, Procurement to Pay, payment instruction to bank, bank statement processing, treasury, vendor business partner management and analysis.

Responsibilities:

• Configuration and implementation of the SAP FICO modules, including General Ledger, Accounts Payable, Controlling, Treasury, etc.
• Analyze business requirements and translate them into appropriate configuration settings within the SAP FICO system.
• Perform comprehensive testing of the configured FICO modules to ensure accuracy and functionality.
• Provide support and troubleshooting for Accounts Payable-related issues, such as vendor master data maintenance, invoice processing, and payment processing.
• Responsible in the Procurement to Pay process, from purchase requisition, purchase order, invoice management to bank payment.
• Work with bank solution to implement SAP Treasury related functions or payment interfaces.
• Set up and maintain the bank statement processing functionality, ensuring accurate and timely reconciliation of bank transactions.
• Troubleshooting experience on the bank payment instruction process, ensuring compliance with financial institution requirements.
• Manage the vendor business partner lifecycle, including vendor creation, maintenance, and performance evaluation.
• Develop and generate financial reports and analyses to support decision-making processes.
• Collaborate with cross-functional teams, such as IT, business analysts, and end-users, to address FICO-related issues and provide training.
• Participate in project planning, documentation, and knowledge transfer activities.
• Stay up-to-date with the latest SAP FICO functionalities, patches, and best practices.

• Bachelor's degree in Accounting or Business IT.
• Certification in SAP FICO or relevant SAP modules is preferred.
• Minimum 3-5 years of experience as an SAP FICO Consultant.
• Proven expertise in the configuration and implementation of SAP FICO modules, including Accounts Payable, Procurement to Pay, bank statement processing, bank payment instruction, treasury, and vendor business partner management.
• Have global SAP implementation experience on FICO and Treasury.
• Support experience on Kyriba Treasury functions will be added advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Experience in project management and implementation methodologies.

• Work contract until 31 Dec 2025.
• End-of-contract bonus.
• Performance bonus

Attend to customers queries face to face and over the phone

Coordinate therapists activities

Handling customer payments

Welcome costomers with refreshments

Appointment scheduling

Provide administrative support

Fluent in both English and Chinese

Minimum 1 year experience

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• Entry Level / No experience
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Responsibilities:

• Lead the infrastructure SRE team to support Tencent Cloud's global infrastructure.
• Oversee the platform SRE team responsible for cloud products including Kubernetes, databases, IAM, and API servers.
• Manage the technical service support team for overseas customer support, focusing on key accounts.
• Develop and maintain an independent overseas SRE system, ensuring strict segregation.
• Establish and manage professional service teams for customer migration and cloud architecture improvement.
• Develop migration tools, solutions, and frameworks for Tencent Cloud.
• Act as the chief architect for private cloud products and cloud-native platforms, including Kubernetes, micro-services, and serverless functionalities.

Requirement:

• Proven leadership in managing global technology support teams.
• In-depth knowledge of cloud infrastructure, Kubernetes, databases, IAM, and API servers.
• Excellent communication skills in both English and Chinese Mandarin, with the ability to manage relationships with key accounts and stakeholders.
• Strong problem-solving skills and a strategic mindset

Key Responsibilities

• Provide front desk reception duties for the office by managing internal and external stakeholders in a professional and timely manner.
• Maintain the reception area, ensuring that it is clean and presentable, with all necessary materials.
• Manage switchboards – screening and directing incoming calls.
• Manage all aspects of meeting rooms, including providing basic technical support if necessary.
• Coordinate and schedule external client meetings.
• Manage business travel (coordinate flight and accommodation booking) and ensure proper records of business travels are kept for audit purposes.
• Responsible for postal and courier services (local and international).
• Maintain complete stock of stationery and pantry supplies. Verify invoices and provide procurement support in term of sourcing for related vendors, evaluating quotations, and providing recommendations.
• Provide facilities management support for efficient and effective delivery of logistics and support services to the office environment.
• Support any other ad-hoc office administrative duties that may be assigned.

Qualifications

• Degree/Diploma in Business Administration or related field.
• Minimum 3 years of work experience as a receptionist, front office representative or similar role.
• Excellent communication and interpersonal skills.
• Good customer-service oriented mindset and a team player.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize task.
• Proficiency in Microsoft office suite (Word, Excel, PowerPoint).

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Duties and Responsibilities

Reporting to the Head of Client Services, this executive will support our portfolio managers in portfolio management, trade execution, and reconciliation with partner banks/brokers/accountants. His/her responsibilities include:

· Helping to process onboarding, subscription and redemption requests which includes liaising with the investors for due diligence checks and documentation

· Working with business support providers to process transactions and deliver investors’ requirements in an efficient and responsible manner

· Making follow-up investor calls and ensure compliance with all regulatory requirements

· Helping to maintain our investor record as well as a record of trades and settlement, funding and reconciliation

· Assisting the company in meeting tax reporting and audit requirements, as well as in fund administration and NAV reconciliation

· Assisting with preparation of marketing collaterals as part of the investor relations activities

· Supporting administrative and enhancement projects as assigned from time to time

Skills, Knowledge and Competencies

The candidate should ideally possess:

· A highly developed and keen sense of teamwork

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Dynamic, detail-oriented person and able to work under pressure

· Strong analytical skills

· Proficiency in MS Office

· Excellent communication skills

· Relevant academic or professional experience (accounting, fund accounting, fund administration or private banking.

Job Descriptions;

• Conduct survey interviews via outbound calls in a professional and courteous manner.

• Provide guidance and assist selected companies to complete and walk through challenging survey questions.

• Maintain confidentiality and adhere to ethical standards while handling survey information.

• Provide regular updates on survey progress and any challenges encountered to the Project Manager or Team Leader.

• Upload completed survey data into CRM.

• Participate in any survey-related ad hoc duties assigned by the Project Manager or Team Leader.

Requirements;

• Minimum O/A/Diploma/Degree

• Meticulous and detail oriented.

• Excellent communication skills, problem-solving skills and analytical skills.

• Confident, persuasive, good reasoning, proactive and willing to go extra mile.

• Strong interpersonal skills to assist survey participants effectively.

• Prior experience in survey administration, customer service or consultancy experience is a plus.

• Independent and self-motivated to achieve monthly KPIs

• Proficient in MS Office

• Singaporean only

Others;

• Working hours: Monday to Friday, 9.00am to 6.00pm

• Basic Salary: $3000, Monthly Incentive: Up to $100

• Office Wear

• Working location: Town area

Company Registration Number: 201622755N | EA Licence: 19C9859

Responsibilities

• Provide sales and administrative support to sales team.
• Handling of sales enquiries.
• Manages shipment and receipt of products, materials, and supplies.
• Asist in sourcing materials, goods, products, and services.
• Prepare sales quotations and service reports.
• Keep track of timelines for submission and completion of sales reports.
• Prepare power point slides for presentation.

Requirements

• Min ITE. Open for no experience candidates.
• Proficient in MS office
• Confident & self-motivated with good communication & interpersonal skills.
• Ability to work in a fast-paced environment, multitask and manage work priorities in a pro-active and flexible manner.
• Ability to meet tight deadlines.
• Prior shipping experience is added advantage.
• Prior sales experience is added advantage.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

Job Summary:

We are seeking an experienced UI Designer to join our team at Singapore First Aid Training Centre. As a UI Designer, you will be responsible for leading the design of user-centred digital products that support our first aid training programs. You will work closely with our product team, software developers, and stakeholders to design intuitive and engaging user interfaces and experiences that meet our customers' needs.

Key Responsibilities:

- Design Vision and Strategy:

o Develop a deep understanding of our customers' needs, preferences, and pain points through research and analysis.

o Define the design vision, roadmap, and priorities in alignment with the company's overall strategy.

o Collaborate with the product team to ensure design alignment with product goals and objectives.

- Analysis and Research:

o Gather insights from user research to understand customer behaviour, preferences, and their pain points.

o Analyse research data to identify trends, patterns, and areas for improvement.

o Develop user personas, user journeys, and user flows to inform design decisions.

- User Experience (UX) Design:

o Lead ideation sessions including team ideation and user co-creation including the development of wireframes, user flows, prototypes, and high-fidelity mock-ups to communicate design concepts and interactions effectively.

o Collaborate with business teams to ensure user insights are tightly integrated into roadmaps and the UX process is integrated into agile cycles of development.

- User Interface (UI) Design:

o Design visually appealing and consistent user interfaces that align with our brand guidelines.

o Develop high-fidelity prototypes and design specifications for development.

o Ensure design consistency across all digital products and platforms.

- Design Testing and Iteration:

o Conduct usability testing and gather feedback to iterate and improve design solutions.

o Collaborate with the development team to ensure design integrity during implementation.

o Analyze user feedback and metrics to inform design decisions and improve user experiences.

- Design Leadership:

o Lead and mentor a team of designers to ensure consistent design quality and vision.

o Collaborate with cross-functional teams to ensure design alignment and integration.

o Conduct & facilitate requirements, design, implementation reviews and critiques of other people's work to create achievable, measurable & impactful goals.

o Develop and maintain design standards, guidelines, and best practices.

Requirements:

- Bachelor's Degree in Design, Human-Computer Interaction, or related field.

- At least 5 years of experience in UI/UX design.

- Strong portfolio showcasing user-centered design solutions.

- Excellent design skills, including user research, wireframing, prototyping, and visual design.

- Well-versed in UX design software such as Figma and FigJam, which helps to create intuitive and engaging designs.

- Strong understanding of design principles, human-centered design, and design systems.

- Excellent communication, collaboration, and project management skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

Nice to Have:

- Experience in the education or healthcare industry

- Knowledge of first aid training or emergency medical services

- Certification in design or related field (e.g. CUXP, UXDC)

- Experience with design tools like Sketch, Figma, Adobe XD, or InVision

- Familiarity with front-end development frameworks like React, Angular, or Vue

- Experience with design systems and accessibility guidelines

- Knowledge of user testing and usability metrics tools like UserTesting, TryMyUI, or Google Analytics

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing organization

- Professional development and growth opportunities

- Collaborative and supportive work environment

- Flexible working hours and remote work options

- Access to the latest design tools and technologies

- Recognition and rewards for outstanding performance

- Opportunity to make a meaningful impact in the lives of our customers and the community

If you are a motivated and experienced UI/UX Lead looking for a new challenge, please apply with your resume, cover letter, and portfolio.

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• No experience needed (Training provided)
• Candidates from Hotel / Hospitality / Retail industry preferred. Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L979YVW6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

(WEST REGION) - Tuas South

• 5days/week (8am-5pm)
• Quarterly incentive (subject to performance)
• AWS & PB
• Transport provided or $120 allowance for those using own transport
• One Sat (8an - 12pm) rotate with sales & Marketing (Roughly 10 weeks once)

Responsibilities:

a. To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.

b. To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.

c. To prepare invoices, monthly reports for consolidated billing.

d. To maintain and upkeep the filing system and SWM software on all aspects of waste information.

e. To assist Customer Service Manager to ensure smooth daily operational in the team.

f. To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.

g. To update customer database in respect of customers and potential customers.

h. To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Job requirement

• Diploma holder and above
• At least one year Customer Service experience (MUST)
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Summary:

We are seeking an experienced UX Designer to join our team at Singapore First Aid Training Centre. As a UX Designer, you will be responsible for leading the design of user-centred digital products that support our first aid training programs. You will work closely with our product team, software developers, and stakeholders to design intuitive and engaging user interfaces and experiences that meet our customers' needs.

Key Responsibilities:

- Design Vision and Strategy:

o Develop a deep understanding of our customers' needs, preferences, and pain points through research and analysis.

o Define the design vision, roadmap, and priorities in alignment with the company's overall strategy.

o Collaborate with the product team to ensure design alignment with product goals and objectives.

- Analysis and Research:

o Gather insights from user research to understand customer behaviour, preferences, and their pain points.

o Analyse research data to identify trends, patterns, and areas for improvement.

o Develop user personas, user journeys, and user flows to inform design decisions.

- User Experience (UX) Design:

o Lead ideation sessions including team ideation and user co-creation including the development of wireframes, user flows, prototypes, and high-fidelity mock-ups to communicate design concepts and interactions effectively.

o Collaborate with business teams to ensure user insights are tightly integrated into roadmaps and the UX process is integrated into agile cycles of development.

- User Interface (UI) Design:

o Design visually appealing and consistent user interfaces that align with our brand guidelines.

o Develop high-fidelity prototypes and design specifications for development.

o Ensure design consistency across all digital products and platforms.

- Design Testing and Iteration:

o Conduct usability testing and gather feedback to iterate and improve design solutions.

o Collaborate with the development team to ensure design integrity during implementation.

o Analyze user feedback and metrics to inform design decisions and improve user experiences.

- Design Leadership:

o Lead and mentor a team of designers to ensure consistent design quality and vision.

o Collaborate with cross-functional teams to ensure design alignment and integration.

o Conduct & facilitate requirements, design, implementation reviews and critiques of other people's work to create achievable, measurable & impactful goals.

o Develop and maintain design standards, guidelines, and best practices.

Requirements:

- Bachelor's Degree in Design, Human-Computer Interaction, or related field.

- At least 5 years of experience in UI/UX design.

- Strong portfolio showcasing user-centered design solutions.

- Excellent design skills, including user research, wireframing, prototyping, and visual design.

- Well-versed in UX design software such as Figma and FigJam, which helps to create intuitive and engaging designs.

- Strong understanding of design principles, human-centered design, and design systems.

- Excellent communication, collaboration, and project management skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

Nice to Have:

- Experience in the education or healthcare industry

- Knowledge of first aid training or emergency medical services

- Certification in design or related field (e.g. CUXP, UXDC)

- Experience with design tools like Sketch, Figma, Adobe XD, or InVision

- Familiarity with front-end development frameworks like React, Angular, or Vue

- Experience with design systems and accessibility guidelines

- Knowledge of user testing and usability metrics tools like UserTesting, TryMyUI, or Google Analytics

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing organization

- Professional development and growth opportunities

- Collaborative and supportive work environment

- Flexible working hours and remote work options

- Access to the latest design tools and technologies

- Recognition and rewards for outstanding performance

- Opportunity to make a meaningful impact in the lives of our customers and the community

If you are a motivated and experienced UI/UX Lead looking for a new challenge, please apply with your resume, cover letter, and portfolio.

· Basic knowledge of front of the house operations

· Supports daily business operations such as opening and setting up the restaurant

· Replacing used glasses with new one

· Topping up water for customer

· Ensures knowledge of the whole menu and wine list

· Carry out other related duties assigned by the managers

· Self-driven and organized

· Good interpersonal and communication skills

· Well groomed and possesses good communication skills

· Team player

· Maintain a high level of service & professionalism at all times

· Follow up on special requests

· Ad hoc duties as per assigned by superior

• Administrative matters, coordinating client orders to ensure timely processing.
• Organize and maintain Excel records, along with other administrative duties, as necessary.
• Handle the preparation and printing of materials needed for events and publishing.
• Maintain warehouse equipment and supplies in good working order and ensure all equipment and vehicles are clean and well-maintained.
• Work closely with suppliers, clients, and colleagues to ensure effective coordination.
• Tech savvy due to heavily relies on tech, Excel, Sheets, WhatsApp, Google Drive.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

The Account Manager serves as the primary customer contact for a designated sales territory. Acting as the initial sales expert, they collaborate closely with presales teams to present a compelling value proposition that sets the product portfolio apart from competitors.

Responsibilities:

• Strategically developing sales initiatives targeted to specific accounts / markets
• Maximize sales activities and achieve quotas by actively prospecting and securing new accounts.
• Play the role of a “farmer” - Establish connections at all levels within the customer organization, including C-level relationships, and tailor conversations to suit each audience.
• Expand wallet share in assigned accounts by establishing high-revenue, multi-year business plans with target accounts. Develop roadmaps for large-scale implementations of our systems and services within these accounts.
• Driving and leading the sales, presales, engineering and support efforts for the account to achieve business goals.
• Map the capabilities of existing partners and strategic alliances to key target areas, identifying and addressing gaps. Create a network of relationships to facilitate sales and promote alliances and partnerships.

Requirements:

• 10+ years of sales experience in technology, particularly selling complex SaaS solutions, preferably to contact centres / call centres
• Proven track record of closing large and commercial transactions and managing multiple complex sales opportunities simultaneously.
• Exceptional communication and presentation skills, building confidence and credibility. Self-sufficient, flexible, and confident. Highly articulate, able to simplify complex models.
• Ability to develop relationships with C-level or VP-level business users, articulate business value, and influence strategic use of offered solutions.
• Proven ability to close deals, identify opportunities, secure commitments, and drive necessary actions, maintaining momentum until the deal is closed. Adaptable and flexible in execution.
• Willingness to travel at least 30% of the time.
• Degree from an accredited university.

If you fit these requirements, please reach out to Ritu Chaudhari at [email protected] for a confidential chat today

EA: 14S7084

Registration: R1109143

Job Description:

IT Operations Support (work with IT external vendor) 30%

● Provide account administration and users support including Active Directory, Email Exchange, File / Printer Servers, TrendMicro Anti-Virus Management Console, Wi-Fi, Telephony, Door Access Systems and etc.

● Support systems activities on installation of servers, storage and server room facilities.

● Support end-users Computing on Windows Operating Systems and MS Office Suite.

● Ensure operating environment are secured and security patches are up-to-date.

● Review and update IT policies, procedures and standards documentation.

● Review maintenance contracts regularly for all IT equipment including desktops, laptops, servers, storage, firewalls and network devices.

● Review, analyse and update IT hardware and software and upkeep of IT register.

● Test and evaluate new software applications

● Responsible for Vendor Management and ensure Service Level Agreements are met.

● Involve in corporate website maintenance and regulatory compliance audit and ensure appropriate closure

Salesforce enhancement 50%

● Work closely with external Salesforce consultant to make the bridge between Client Services and Operations/Warehouses requirements to enhance information transmission

● Provide user training and support for new hires and address any issues that arises

● Build custom reports and dashboard whenever required

● Support Salesforce design and propose solutions to users requirements based on industry and technology best practices

Facilities (cctv, temperature, humidity) 20%

● Work with vendors to facilitate the installation, maintenance and upkeep of the cctv/temperature/humidity (“the facilities”) control in the warehouse.

● Monitor the facilities through reports and troubleshoot/diagnose faulty units

Job requirement:

Good attention to details, Good problem solving skills, Great interpersonal skills

Good knowledge and hands-on in the following fields:

● Windows 10, MS office suite

● Windows Server Operating Systems

● Active Directory

● Trendmicro APEX 1

● Hardware support in Desktops, Laptops, Servers, Storage, Routers and Switches

● Server Room facilities support

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• No experience needed (Training provided)
• Candidates from Hotel / Hospitality / Retail industry preferred. Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude
• Ability to liaise with English & Chinese speaking clients is essential.

Working Hours: 5 days work week (3 weekdays + 2 weekends)

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/L979YVW6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Reports to the team lead and Contact Centre Manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level / ITE / Diploma in any discipline
• Prefer 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Ivy Ng / EA Personnel No: R1102590

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

RESPONSIBILITIES

• To conduct market research and surveys to understand the industry trends and customer needs for smart solutions.
• Stay updated on the latest smart technologies, products, and market trends.
• To develop and implement sales plan to meet the sales target for smart products and solution
• To build and maintain strong relationships with key decision-makers and stakeholders.
• To prepare, and deliver good and effective sales presentations, highlighting the benefits and features of smart products.
• Work with another department to ensure smooth transition from sales to implementation to ensure customer satisfaction and successful project delivery.
• To track and monitor customer feedback and satisfaction, addressing all issues as reported.

REQUIREMENTS

• Tertiary or diploma holder, preferably in the engineering or electronic fields with solid understanding of IoT technologies, including sensors, connectivity protocols, data analytics, etc.
• Able to articulate how these technologies work together to create value for customers.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Job Summary:

We are seeking an experienced UI/UX Lead to join our team at Singapore First Aid Training Centre. As a UI/UX Lead, you will be responsible for leading the design of user-centred digital products that support our first aid training programs. You will work closely with our product team, software developers, and stakeholders to design intuitive and engaging user interfaces and experiences that meet our customers' needs.

Key Responsibilities:

- Design Vision and Strategy:

o Develop a deep understanding of our customers' needs, preferences, and pain points through research and analysis.

o Define the design vision, roadmap, and priorities in alignment with the company's overall strategy.

o Collaborate with the product team to ensure design alignment with product goals and objectives.

- Analysis and Research:

o Gather insights from user research to understand customer behaviour, preferences, and their pain points.

o Analyse research data to identify trends, patterns, and areas for improvement.

o Develop user personas, user journeys, and user flows to inform design decisions.

- User Experience (UX) Design:

o Lead ideation sessions including team ideation and user co-creation including the development of wireframes, user flows, prototypes, and high-fidelity mock-ups to communicate design concepts and interactions effectively.

o Collaborate with business teams to ensure user insights are tightly integrated into roadmaps and the UX process is integrated into agile cycles of development.

- User Interface (UI) Design:

o Design visually appealing and consistent user interfaces that align with our brand guidelines.

o Develop high-fidelity prototypes and design specifications for development.

o Ensure design consistency across all digital products and platforms.

- Design Testing and Iteration:

o Conduct usability testing and gather feedback to iterate and improve design solutions.

o Collaborate with the development team to ensure design integrity during implementation.

o Analyze user feedback and metrics to inform design decisions and improve user experiences.

- Design Leadership:

o Lead and mentor a team of designers to ensure consistent design quality and vision.

o Collaborate with cross-functional teams to ensure design alignment and integration.

o Conduct & facilitate requirements, design, implementation reviews and critiques of other people's work to create achievable, measurable & impactful goals.

o Develop and maintain design standards, guidelines, and best practices.

Requirements:

- Bachelor's Degree in Design, Human-Computer Interaction, or related field.

- At least 5 years of experience in UI/UX design.

- Strong portfolio showcasing user-centered design solutions.

- Excellent design skills, including user research, wireframing, prototyping, and visual design.

- Well-versed in UX design software such as Figma and FigJam, which helps to create intuitive and engaging designs.

- Strong understanding of design principles, human-centered design, and design systems.

- Excellent communication, collaboration, and project management skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.

Nice to Have:

- Experience in the education or healthcare industry

- Knowledge of first aid training or emergency medical services

- Certification in design or related field (e.g. CUXP, UXDC)

- Experience with design tools like Sketch, Figma, Adobe XD, or InVision

- Familiarity with front-end development frameworks like React, Angular, or Vue

- Experience with design systems and accessibility guidelines

- Knowledge of user testing and usability metrics tools like UserTesting, TryMyUI, or Google Analytics

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing organization

- Professional development and growth opportunities

- Collaborative and supportive work environment

- Flexible working hours and remote work options

- Access to the latest design tools and technologies

- Recognition and rewards for outstanding performance

- Opportunity to make a meaningful impact in the lives of our customers and the community

If you are a motivated and experienced UI/UX Lead looking for a new challenge, please apply with your resume, cover letter, and portfolio.