Total 2,003 Customer Service job vacancies in Woodlands & Tuas, North West

Salary: Up to $3,300 + AWS + VB

Working Hours: 5.25 days work (alt Sat)

Working Location: Senoko

(Company transport provided at Admiralty MRT Station)

Job Scope:

• Handle and resolve customers' enquiries/complaints in a timely manner
• Raise work orders and prepare quotations
• Liaise with stakeholders, customers, and customers on servicing matters
• Update customers on servicing schedule and vehicle collection
• Ad-hoc duties as assigned

Job Requirements:

• At least 1 year of relevant experience
• Proficient in MS Office
• Knowledge in CRM system will be advantageous
• Willing to work overtime when required

Interested candidates, please click APPLY NOW or email your CV over to [email protected]

Please be informed that only shortlisted candidates will be notified

EA Personnel Name: Lim Li Yun, Sherlyn
EA Personnel No: R23118942
EA License No: 15C7752

We are hiring service crew for our cosy neighborhood plant-based cafeteria – Soul Kind Café! At our café, we serve vegetarian and vegan Asian-fusion cuisine. We are looking for customer service-oriented individuals with the right attitude to join us!

Job Description

• Provide friendly, excellent, and professional service to our customers to ensure they have an enjoyable and pleasant experience
• Serving food and beverages to customers
• Cashiering duties including closing the register at the end of the day – filling in the closing forms and settling all modes of payment
• In charge of the daily handling of cash revenues and the float. This requires you to be detail-oriented in counting the daily sales and float, as well as being customer oriented to process various modes of payment
• Inventory management
• Always maintain cleanliness and organization of the cafeteria
• Ability to upsell and collect feedback from customers on their meal and service

Requirements

• Positive and can-do attitude
• Customer service-oriented individual
• Possess good interpersonal communication skills

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

Job Responsibilities:

• To assist engineers in job scheduling and coordinate filed service attendances locally and overseas
• Communicate with Marine- & Offshore customers and manage Engineers attendance on board Ships at Singapore Anchorage, Ports and Ship Yards.
• Maintain engineer’s service attendance schedule
• Updating and compiling of service reports, invoice preparations
• Customer & Crane Data maintenance
• Other field service-related coordination and admin duties

Requirements:

• Prior experience in a marine service environment is of advantage
• Able to multi-task and be a team player
• Excellent communication skills to liaise with customers worldwide
• Singaporeans only

1. Electrical System Maintenance:Conduct routine inspections and maintenance of electrical systems on marine vessels.
   Perform preventive maintenance to ensure the continuous and reliable operation of electrical equipment.
   
2. Troubleshooting and Diagnostics:Identify and diagnose electrical issues on ships.
   Use testing equipment and tools to locate and analyze faults in the electrical systems.
   Develop solutions to resolve electrical problems and restore functionality.
   
3. Repair and Replacement:Execute repairs on malfunctioning or damaged electrical components.
   Replace faulty electrical parts or systems as needed.
   Ensure compliance with safety regulations and industry standards during repair activities.
   
4. Installation and Upgrades:Install new electrical systems or components on marine vessels.
   Upgrade existing electrical systems to meet current regulations or improve efficiency.
   Collaborate with other engineering disciplines for integrated system installations.
   
5. Inspection and Compliance:Conduct electrical inspections to ensure compliance with industry standards and regulations.
   Document and report findings, recommending necessary repairs or upgrades to meet compliance requirements.
   
6. Testing and Commissioning:Perform testing procedures on newly installed or repaired electrical systems.
   Commission and verify the proper functioning of electrical equipment before the vessel goes into service.
   
7. Documentation and Reporting:Maintain accurate records of maintenance activities, repairs, and installations.
   Generate reports detailing the status of electrical systems, completed tasks, and recommendations for improvement.
   

1. HR Administration:

• Maintain employee records, including personal details, attendance, and leave records.
• Prepare HR-related documentation such as employment contracts, HR letters, Internal memos, etc.
• Assist in conducting employee orientation, off-boarding sessions, and communicating HR policies.
• Ensure the HRIS (Human Resource Information System) is up to date with accurate employee information.
• Generate reports and metrics from the HRIS to support decision-making processes.
• Oversee the attendance tracking system, ensuring accurate and timely recording of employee hours.
• Manage leave applications and approvals, maintaining accurate leave balances for all employees.
• Generate reports related to attendance, leaves, and overtime for management review.

2. Payroll Computation:

• Execute end-to-end payroll processing for employees, ensuring accuracy and compliance with local regulations.

3. Employee Relations:

• Act as a point of contact for employee inquiries and concerns, fostering a positive work environment.
• Assist in organizing team-building activities and employee engagement initiatives.

4. Training and Development:

• Support in organizing training programs and workshops to enhance employee skills and knowledge.

Other ad-hoc assigments.

Workshop Service Technician with experience servicing Downhole drilling tools (Jar, intensifier, Coil Tubing tools, Motor, Shock tool, agitator etc.) or hydraulic or mechanically operated equipment.

Job Responsibilities

• Fully competent in servicing hydraulic/mechanically operations tools.
• Experience with servicing NOV downhole drilling tools will be added advantage.
• Prepare tools for inspection/cleaning
• Prepare load-out tools for field
• Unload tools from field & check tool return
• Prepare service report after service or repair
• Prepare damage report
• A recognized performer who is sought out for technical expertise by peers
• Able to understand tool drawings
• Ability to take measurements with various measuring equipment
• Follow 5S implementation of workshop
• Report on weekly basis (Tools availability list) and on monthly basis
• Ad-hoc activities as assigned by the supervisor

Job Requirements

• GCE ‘O’/ ITE Certificate in Technical or Mechanical or equivalent
• Min 2 years experience in servicing Downhole tools in oil & gas industry is advantageous
• Basic English communication (verbal and writing)
• Experience with computer in MS office and email is desired (for completing service reports)
• Positive attitude, meticulous, self-driven, good interpersonal skills
• Able to work in a team

· Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on the Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021).

· Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

This is a Career Conversion Programme (CCP for Advanced Biopharmaceuticals Manufacturing Professionals (Place-and-Train) under Workforce Singapore (WSG) and candidates must meet the following criteria and are open to the following conditions:

· PMETs/Mid-Careerist with no prior work experience in Biopharma industry are welcome to apply

· Singaporeans/PRs only

· Open to 2 year contract

WHAT YOU WILL DO

JOB PURPOSE

The Operation Support Specialist coordinates and supports all manufacturing related activities:

• Documentation review, issuance and preparation. • Completes manufacturing Prepares and issue necessary documents on a timely manner for manufacturing use. • Supports document revision (SOP, Forms etc.) when necessary to improve the system of batch record review in accordance with cGMP requirements. • Maintains the proper filing and safe keeping of all relevant manufacturing documents and have it available when needed including controlled copies • Completes post manufacturing batch documentation reviews, provides straight-through document accuracy metrics and leads associated improvement initiatives • Create the Material Transfer Order Request and ensure the production required materials are ready for manufacturing as per BOM list. • Test script execution for MES changes to MBR • Act as a super user for SAP to ensures SAP inventory accuracy, supports manufacturing related stock adjustments and/or reversals and trouble-shootings. • Ensure the Process Order is technical completed and closed. • Data collection and metric tracking to support Tier process. • Update APR and CPV for nominated Pharm South products. • Initiate and investigate for any operation support related deviations in Quality Management System. • Supports development of a continuous improvement framework within the overall IPT improvement program.

WHAT YOU MUST HAVE

• Degree in Chemical, Mechanical, Electrical Engineering or equivalent

• Demonstrate experience working in the manufacturing-based industry, including: • Manufacturing operations support

• Project Management • Experience with continuous improvement, Lean Six Sigma methodology and the application of Lean tools (preferred)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Human Resource Executive (Line Support) – Jurong – 5.5 day week -Singaporeans only

• Collaborate closely with HR team and related departments to deliver a full spectrum of HR services to the assigned departments.

• Provide guidance to Line Managers on performance management related matters, resolve ER issues and address grievances, training & development, payroll matter

• Participate in leadership meetings and proactively provide inputs to the development of business and operational plans/ initiatives.

• Work effectively and achieve synergies in various processes concerning performance appraisal exercises, mass salary reviews and bonus exercises, recognition and development award nominations, budget exercises etc.

• Monitor and report on manpower and succession planning.

• Develop a keen understanding of business/ function needs and objectives, analyse trends and metrics so as to provide effective HR solutions to the stakeholders.

• Proactively identify gaps in the existing processes, propose and drive changes necessary to establish good HR practices.

Requirements

· Candidate must possess at least a Diploma in Human Resource Management or equivalent.

· At least 2 year(s) of relevant working experience

Salary Range : $3,000 to $3,500

contact Grace 87952790

About the role:

This position is for a Customer Data Management technician who is under direct supervision. Tracks data on customer activities and assists with compiling customer service data. Applies basic skills in the execution of existing procedures

Key Responsibilities:

As a Service Coordinator, you’ll be responsible for:

• Works under direct supervision to provide assistance with customer data management activities.
• Uses computer software programs to accurately compile customer data.
• Tracks data on customer activities.
• Assists with compiling customer service data for basic business planning, sales forecasting and product quality measures.
• Assists with generating basic reports and statistics on sales.

Requirements:

We are looking for people who are meticulous in details and familiar in handling customer databases. If this is you, get in touch.

As a minimum you must have:

• Minimum Diploma holder.
• Minimum 2 years of relevant experience in managing customer database.
• Experience in SAP and Office Skills (Excel) is desired to have.

Job Responsibilities:

*Ensure students complete their school work, assessment books and corrections.

*Maintain regular communication with students' parents.

*Look after children's well-being during study, play and mealtimes.

Address classroom disciplinary issues using positive disciplinary techniques.

*Ensure the safety and security of students at all times.

Prepare and execute holiday programs and outings as required.

*Foster good working relationships with students, parents and team members.

*Responsible, good role model for the children.

*Supervision of daily homework and prepare students for upcoming tests and examinations.

Job Requirements:

*Minimum GCE "A" level, Diploma or Degree.

*Preferably with related working experiences dealing with children aged 7 to 12 years old.

*Proficient in Microsoft Office and IT savvy.

*Strong passion and love for children.

Working hours Monday to Friday: 10.30am to 7.00pm.

Job Highlights:

• Basic up to $3800 + AWS + VB
• Monday to Friday, Saturday (WFH)
• 9.30am to 6.00pm, 9.30am to 1.00pm
• Newton
• Logistic/ Supply Chain Company

Job Responsibilities:

• Address customer inquiries and generate quotations as needed.
• Organize and coordinate import and export logistics operations.
• Communicate with international agents to ensure compliance with shipping regulations and documentation requirements.
• Collaborate with warehouse personnel to oversee cargo handling and movement activities such as receipt and delivery.
• Manage customs procedures by providing instructions to customs brokers.
• Maintain regular communication with vendors, shippers, customers, carriers, and international agents.
• Ensure accurate documentation for billing, invoicing, and file closure post-shipment.
• Coordinate door-to-door shipments, including transhipments, for both imports and exports.
• Collaborate with project managers to plan and execute shipment strategies and address ad-hoc requirements.
• Generate airway bills and handle booking arrangements.
• Arrange transportation logistics.
• Utilize Electronic Data Interchange (EDI) systems for efficient data exchange.
• Manage Customer Carrier Notes (CCN) efficiently.

Job Requirements:

• 1 to 2 years of working experience as customer service in freight industry
• Experience in Air freight operations processes (1 years of relevant working experience)
• CargoWise Knowledge is an added advantage
• Possess valid DG Certificate is an added advantage
• Well-versed in MS Office, especially MS Excel
• Can-do attitude, driven and passionate about work
• Strong verbal and written communication skills

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Ian Gan Zhi Shen| EA Personnel No.: R21102913

Customer Service Assistant – Pandan Road – 5 day week -Singaporeans only

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirement:

· Secondary education

· Good communication skills

CUSTOMER SERVICE ASSOCIATES

Job Description:

• Receiving and entering customer's purchase orders into SAP system.
• Confirming inventory availability and delivering information to customers.
• Liaising with customers through emails on the status and progress of orders.
• Responding to customer inquiries and providing quotations on spare parts’
• Arranging shipment and process shipping documentation. Liaising with freight forwarders and customers on shipping matters.
• Liaising with banks and customers on Letter Of Credit export documentation
• Execute any other ad hoc duties and responsibilities which the Company may assign from time to time at its discretion.

Qualification:

• Diploma in Business Administration, Logistics & Supply Chain, RMIT Diploma/Degree in Logistics & Supply Chain.
• Those without the required academic qualifications but with relevant working experience will also be considered.
• 1-2 years' experience in a Customer Service function with Supply Chain literacy.
• Knowledge in import & export processes will be an advantage.
• Skills in using ERP systems. Experience in using SAP will be a plus.
• Proficiency in Microsoft Office
• Self-starter with the ability to multi-task. Good Team player.
• Sales and customer-oriented and driven with excellent communication and Interpersonal Skill.

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Responsibilities:

• Manage IT infrastructure platform projects and assist with the deployment process.
• To administer and configure infrastructure system and application (Active Directory Services, telephony, server storage, backup etc), network devices (Firewall, routers, VPN, internet proxy, wireless, etc), desktops, laptops, mobile devices, printers and POS. NAS), Compute Platform (Server system hardware) and Infrastructure services systems (MFT, Enterprise batch job management, Monitoring tools, patch management tools, inventory)
• Monitor system performance, troubleshoot and resolve issues related to the IT infrastructure.
• To ensure systems are backup automatically, disaster recovery plans and patches are carried out successfully and monitor the systems resources usage closely.
• Regularly maintain up-to-date documentations for infrastructure activities & user guides.
• Render technical support when required after office hours and weekend support if required during in-house events.
• Ensure regulatory and legal compliance in infrastructure operations and maintenance activities.
• To manage in-house POS system and related hardware
• Should be well versed in Firewall and Network concepts with Cybersecurity background is a must.
• Good knowledge on SSL off-loading concepts.
• Commitment to complete tasks on time and team work.
• Articulate in excellent written and verbal communication skills.
• Perform other duties assigned by management
• Able to quickly learn and adapt in any technology.

Requirements:

• Degree in IT / Computer Science
• Minimum 3 years of experience in IT System Infrastructure implementation / maintenance
• Product knowledge of Microsoft Windows, Active Directory, VMware & Fortinet
• Good technical skills in configuration and troubleshooting PC, network issues including back bone infrastructure issues, server hardware knowledge and Cybersecurity skills.
• Hands-on experience with Windows environment and experience in configuring servers, switches, Microsoft 365 technical support and Telephony systems support.
• Pen test certified will be an added advantage.

Introduction:

Yoshimura Food Holding Asia, a trusted name in the culinary scene.
With a legacy of excellence, we provide premium Seafood products renowned for quality and taste.
Now hiring Senior Sales Executives to drive growth and build lasting client relationships.
Join us in shaping the future of food. Explore opportunities at Yoshimura today.

Responsibilities:

• Experienced managing small size sales team.
• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business Management / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

We are looking for Health Care Assistants (HCA) for a new hospital in Woodlands.

Job Duties & Responsibilities

A Health Care Assistant/Basic Care Assistant/Nursing Aide attends to patients' needs in their activities of daily living and performs basic patient care procedures under the supervision of trained nurses. The job scope entails attending nursing support care training to stay up to date on skills for providing quality patient care. The individual should be caring, energetic, proactive, responsible and emotionally resilient.

Requirements:

• Minimum N level or equivalent qualification
• Prior experience in patient care will be an added advantage
• Communicate and write in simple English.
• Caring and cheerful personality
• Ability to work in a team and in a fast pace environment
• Willing to work shifts, on weekends and public holidays

Operations

· Process the orders from retail and foodservice customers.

· Manage invoice submissions and paperwork.

· Liaise with food suppliers for order fulfilments.

· Coordinate with warehouse and logistics partners for stocks deliveries.

· Support Operations team on admin requirements.

· May need to enter warehouse/ cold room occasionally.

Marketing

· Prepare weekly update of channel marketing and price promotions reports for team meeting.

· Coordinate with different channels and suppliers for tactical marketing and price promotions.

Business Development

· Promptly supporting in listing new products and promotions as per agreement between KCT and channels.

You may also deposit your resume to [email protected].

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Responsibilities:

• To design, create and maintain various websites in DCS by providing friendly user experience and identifying customer user journey.
• To oversee projects in DCS by applying project management and Software Project Lifecycle knowledge
• To transform DCS's processes into automation processes to enhance productivity and efficiency.
• To develop and design process workflow based on requirement define by end-users.
• To drive continuous improvement in work processes and environment to achieve assigned purpose KPI.
• To draft technical documentation on each workflow and conduct training to stakeholders using them
• To oversee DCS's IT system such as Odoo ERP, WordPress CMS, Business Process Automation, Enterprise Content Management.
• Ensure that IT-related tickets are resolve promptly and meet the Service Level Agreement set by the department.
• Ad-hoc tasks like Account Management for certain applications, Infrastructure supports and any assigned tasks.

Requirements:

• Degree in IT / Computer Science.
• Minimum 3 years of experience in IT software Systems / solutions.
• Experience with WordPress and proficient in one or more frontend framework (HTML5/Angular/React JS).
• Good understanding of information system technologies and software application.
• Proficiency in one or more backend languages (Java/Python/PHP).
• Strong fundamentals in software engineering. Data structures and algorithms.
• Proficiency in database and data analytics will be an advantage.
• Experience in frontend and backend web application development will be an advantage.

Job Responsibilities:

• Gather software requirements and design solutions for modules and small software systems
• Develop and support software including applications, database integration, interfaces and new functionality enhancements.
• Write both internal and external technical documentation
• Deploy, install, and configure hardware and software system

Requirements:

• Bachelor's degree or higher in Computer Science, Engineering, or a related field.
• Proficiency in programming languages such as Python, C++.
• Minimum 2 years of relevant experience
• Experience with wearable IMU sensors and motion capture systems, particularly Xsens DOTs IMU sensors, is preferred.
• Experience with desktop UI development frameworks such as Qt or Electron
• Strong background in software development, including data synchronization, algorithm development and user interface design.
• Knowledge of signal processing techniques, machine learning algorithms, and data analysis methodologies.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication skills and the ability to effectively collaborate with cross-functional teams.

Quick Restaurant Service Crew/ Management Trainee. Full/Part Time. 6 workdays. Up to $2,800/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Orchard / West

Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 to 6 working days / 1 to 2 days off
- Shift schedule between 11am to 930pm

Payment
- up to $2800 per month ( Full Time )
- OT 1.5x after 44 working hours/ week
- Weekly Payment (Every following Friday/ Sunday) – Part Time

Whatsapp Grace 87952790

Salad Service Crew. Full/Part Time. 5 workdays. From $1,800/month.

This recruitment effort is in collaboration with e2i - Singaporeans or Permanent Residents only

Location: Arcade/ Maxwell

Salad Service Crew / Management Trainee shall
-Assist in light cooking, serve & pack food
-Assist in cash register, customer service

Candidate’s Requirement
- Comfortable working in restaurant environment
- Preferred to have Basic Food & Hygiene Certification. Candidate that does not have the certification will be sent for course.

Working Period
- 5 working days ; 8am to 6pm / 7pm

Payment
- from $1800 per month ( Full Time )
- OT 1.5x after 44 working hours/ week

Whatsapp Grace 87952790

POSITION SUMMARY

Purpose

This position is responsible to ensure customer orders, complaints and inquiries are processed timely, accurately, and efficiently. Customer Service Representatives (CSR) are a primary contact (along with Sales) for existing and prospective customers, need to support sales & marketing activities in this market in order to achieve sustainable business growth.

Scope

This position acts as the primary customer interface for order management, complaints and inquires and can support businesses for SP-CL. The CSR is expected to focus on meeting and exceeding the Customer’s product and service requirements, resulting in customer satisfaction while delivering value to the Business(es). The CSR will interface with a wide range of internal and external departments to coordinate activities, obtain information, and resolve issues resulting in flawless execution of sales orders. The CSR is responsible for working within global/regional/business processes and for compliance to guidelines provided by the Customer Service Organization.

Responsibilities

• Coordinating and executing customer service activities, including customer master data maintenance, order management, preparation of customs documentation, account recevialbes, customer communications, complaints and special handling tasks.
• Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment.
• Participate in the resolution of complaints as required.
• Building and maintaining Customer relationships by assisting Customers in placing orders efficiently, responding to inquiries on a timely basis, managing the Customers orders through the SAP system to meet Customer requirements and Evonik commitments, and communicating any changes in order status quickly to the Customer.
• Comply with global, business, and department processes, procedures, and practices, including Basic Safety Process, Product Stewardship, and regulatory requirements.
• Coordinate and maintain effective communications with Sales, Business Area, Cross Functional Groups, and third parties like forwarders, warehouses and custom offices, concerning Customer requirements, issues, feedback (commercial), etc. as appropriate.
• Issue credit / debit notes if required (in addition to normal invoicing)
• Obtain required forms and documentation from Customers (e.g. Tax Exempt Certificates, Permits, etc.)
• Participation in Departmental, Business team, and cross functional team meetings to acquire knowledge of the Supply Chain, department interdependencies, key business strategies and objectives, etc.

Requirements

• Bachelor’s Degree in Trade or Business Administration
• Ability to demonstrate strong problem solving skills, good organizational skills, excellent interpersonal and communication skills (verbal, written, and listening), and strong focus on data quality
• Ability to work in a fast paced and dynamic team environment
• Minimum of 2-3 years of customer service related experience
• Customer service experience in the chemical industry desired
• Fluent oral and written English
• Experineces with SAP is preferred

Dear valued applicants, thank you very much for your interest in working at our company. Please be aware that only shortlisted candidates will be notified. Thank you for your kind understanding!

Position Summary

• Provide good customer service and front desk to client and ship owner.
• Liaise with Ship Owner, Technical Managers, Agent and Owner's Contractor

Tasks and Responsibilities

• Provide administrative assistance to Owners and Technical Superintendent in Business Centre.
• To assist Owners representive and Technical Superintendent for Admin Tasks.
• To assist taking lunch buffet for all Client and making the order for the vendor.
• Prepare invoice/ billing/ dealing with Finance/ Purchasing/Production/ Facility department etc for daily activities.
• To monitor and arrange the janitors to check rooms and prepare for new order.
• Replenishment for refreshment, drinking water etc for Business Centre.
• To organise any event function in Tuas yard.
• Any other ad-hoc duties that may be assigned from time to time.

Job Requirements

• 2 years related experience in customer service or administration works.
• Working Location :Tuas
• Working Hours: 7.30am to 5.00pm (1-way company transportation provided)

The Operations Executive (OE) will be a key member of the dynamic team amongst the diversified Jurong Port’s operations serving the unique industry of oil and gas.

Working at the Offshore Marine Center in Tuas, the OE will build his/her operations knowledge through the unique oil and gas vessel operations by being responsible for the planning of storage, manpower resources, equipment and conflict/exception resolutions, ensuring the quick turnaround of vessels.

The OE must possess good team ethics and communication skills, work with different stakeholders as well as work on the ground to support smooth operations. He/She is organised, meticulous and works well in a dynamic work environment.

Operational Oversight/ Continuous Improvement:

• Identify areas for operational improvement and implement measures to enhance productivity.
• Oversee and optimize daily operational processes to ensure efficiency and effectiveness.
• Collaborate with various departments to streamline workflows and enhance overall operational performance.
• Conduct regular evaluations to ensure processes align with organizational objectives.

Resource Allocation:

• Efficiently allocate resources, including personnel, equipment, and materials, to meet operational demands.
• Monitor resource utilization and make adjustments as needed to optimize efficiency.

Compliance:

• Ensure operations complies with relevant regulations, industry standards, and organizational policies.
• Enforce safety policies and procedures in accordance with regulatory requirements.
• Stay informed about changes in regulations that may impact operational processes.

Risk Assessment:

• Identify potential hazards in the workplace through regular risk assessments.
• Analyze and evaluate risks to develop effective control measures.
• Investigate accidents, near misses, or other safety incidents to determine the root cause.
• Develop and implement corrective and preventive measures to avoid recurrence.

Vendor Management:

• Collaborate with vendors and suppliers to ensure timely and cost-effective procurement of goods and services.

Reporting and Analysis:

• Generate regular reports on operational performance and present findings to management.
• Conduct data analysis to identify trends and areas for improvement.

Any additional work tasked.

Job Requirements:

Paper works

• Degree in any discipline
• Fresh graduates are welcome
• Oil and gas experience has advantage
• Safety experience has advantage
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal skills and leadership abilities.
• Ability to work under pressures in a fast pace environment
• Proficiency in Microsoft applications and comfortable with using technology to aid work.