Total 3,744 branch manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Reports directly to the Managing Director and is responsible for overseeing the day to day operations of the Food and Beverage outlets, assuring that restuarant service standards are met and customer expectations exceeded.

RESPONSIBILITIES:

• Design attractive menus.
• Develop a relationship with regular customers.
• Follow food and safety regulations.
• Order food supplies for the kitchen.
• Ensure that customers are satisfied with food and service.
• Assist with marketing events.
• Create restaurant policies.

Reporting to the F&B Director, this role will operational procedures across the different outlets/brands adhered to company and governing regulations.

Key responsibilities

Operations

• Ensure that all the outlets and banquet are managed efficiently according to the established concept statements and adhere to company and governing policies & procedures.
• Assist in emphasizing the implementation of a flexible employee base, with the proportionate number of full time and part-time staff based on established business levels for the day.
• Delegate responsibilities to the team and ensure completion of tasks
• To represent the F&B department on the hotel's executive committee in the absence of the F&B Director
• Ensure that corrective actions be taken where necessary by Outlet Managers, Banquet Operation Manager and respective Head Chefs upon monitoring the service and food and beverage standards in all outlets and banquets.
• To assist and be available and on duty during peak periods and practice hands on management style.
• To conduct frequent and thorough kitchen inspections together with the Executive Chef of the Food & Beverage operations.
• To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure service recovery with guests. To ensure that these incidents are logged in the GIF forms and kept in file.

Guest Service

• To establish good rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries of food, beverage and service.
• To personally and frequently verify that guests in the outlets are receiving the best possible service.
• To spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective outlet team and functions to the fullest expectations.
• To be demanding and critical when it comes to service standards.
• To ensure that the outlet team projects a warm, professional and welcome image and that the 3 service basics are performed (warm welcome, anticipation of guest’s needs and requests and service with a smile).

Financial

• To reinforce with all outlet managers a flexible work force using principles of multi-skilling and multi-tasking to ensure maximization of resource allocation.
• To ensure that each Food & Beverage outlet and banquet is managed successfully as an independent profit center.
• To analyze daily revenue and monitor upselling strategies and recommend innovative promotions to achieve profit.
• To assist in preparing an accurate monthly forecasts on covers, average check, revenue and expenses and schedule resources.
• To constantly review operating standards and implementation of new and innovative ideas to optimize revenue and profits.

Administration

• To ensure that all departmental operations manual are prepared and updated as assigned.
• To ensure that all Food & Beverage forms and reports by the Outlet Managers are forwarded in time to the F&B Office.
• To conduct daily operations briefings with Outlet Managers and Food & Beverage Meeting in the absence of Director of Food & Beverage and Executive Assistant Manager.
• To ensure that all meetings are well planned, efficient and results oriented.
• To ensure that deadlines on all projects are met.
• To counsel and discipline subordinates in matter relating to misconduct, on the part of the subordinates, contrary to the terms and conditions of employment, decide on appropriate disciplinary action including termination of employment.

Requirements

• Diploma/degree /professional certificate in hotel management/F&B management from SHATEC or other recognized institutions
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• 3-4 years’ managerial experience in Food & Beverage/Hotel industry
• Adept at work in a fast paced environment
• Able to communicate fluently to execute upselling techniques

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

The person is responsible for carrying out various duties to ensure that customers receive excellent service. He is responsible for maintaining profits from food and drink sales, having excellent communication and customer service skills, maintaining a clean environment, and making effective decisions when needed. He oversees the entire operations of a restaurant. This includes knowing the different functions associated with food and beverages, supervising staff, rostering, and planning various functions inside the restaurant.Possess at least 5 years’ of managerial experience in a Chinese Restaurant operation.Good command of English and Mandarin (in order to communicate with Mandarin speaking customers).Possess excellent communication and people management skills

The restaurant manager oversee the successful running of a managing staff, monitoring customer satisfaction, and ensuring that all food items are delivered with service in mind.

You will be responsible for

• Reviews the work of subordinates to ensure that established procedures and policies are followed.
• Inspects the service area daily to ensure the hygiene of these areas.
• Ensure that all materials and equipment are in compliance with departmental standards.
• Communicates effectively with the kitchen and other key departments.
• Analyses the training needs of the restaurant.
• Develops training programs for staff and trainees together with the training department. Evaluates training results.
• Reviews, coaches and evaluates staff performance and periodically..
• Rewards outstanding performers and take disciplinary action as and when necessary.
• Compiles the logbook for the Director of Food and Beverage on daily financial results and other relevant information.
• Ensure the standards, policies and procedures of the hotel are adhered to by the rank and file staff.
• Prepares monthly reports - Analysis and explanation of monthly results and compilation of guest comments and feedback.
• Maintains complete knowledge of Micros and Manual system procedures, daily house count arrivals/departures, VIPs, scheduled in-house group activities, locations and times, correct maintenance and use of the equipment and all department policies/service procedures.
• Anticipates guests’ needs, responds promptly and acknowledges all guests at all times.
• Assists outlet staff as and when required.
• Conducts orientation for the new employees and part-timers as well as on the job training for the existing staff.
• Completes work orders for maintenance repair and submits to Maintenance
• Performs any other duties as may be assigned from time to time by the Management.

Requirements:

• 3 years of F&B experience, preferably in a Restaurant / Cafe setting
• Experience in the hotel industry is desirable but not essential
• Able to work on a shift rotation basis
• Passion for guest satisfaction

Responsibilities:

• Design and implement data governance policies, standards and procedures to ensure the quality, security and compliance of data assets across the organisation
• Oversee and facilitate development of data channels and processing systems to support the management of data across data lifecycle
• Guide stakeholders, including senior leadership, on data management trends and issues
• Collaborate with stakeholders to build and maintain dashboards for business insights, leveraging on visualization tools and techniques to present actionable information
• Analyse and interpret data for trends, patterns and opportunities to inform strategic decision-making
• Elicit requirements from various data stakeholders to build enterprise-wide data reporting and analytic solutions
• Lead change and manage stakeholder expectations to drive higher adoption of data-related projects

Requirements:

• Relevant qualifications in computer science, data science, engineering, business analytics, information management or related disciplines from a recognised university
• Professional certifications in data governance and analytics would be advantageous
• Minimum 3 years of relevant experience in designing and delivering data governance and analytics related work
• Proficient in analysing, interpreting and visualising data using tools such as Power BI
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously
• Familiarity with social services is a plus

Location: Henderson Road

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Job Description:

• Oversee the daily operations of a few outlets for efficient operations
• Recruit, hire and train new managers in their direct area
• Provide solutions and alternatives to overcome operations challenges for all direct outlets
• Monitor sales and work toward meeting quarterly objectives
• Minimize cost and labor by reviewing schedules and inventory use
• Visit stores to evaluate operations, cleanliness and efficiency of each area
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Provide excellent service experience to all customers
• Plan and assign daily workloads to team members.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Organize regular meetings to discuss issues and updates.
• Address customer queries courteously and ensures customer satisfaction.
• Able to be a backup for all position
• Able to perform additional duties as requested by the Management as and when required

Job Requirements:

• Team player
• Customer-centric
• Interested in F&B industry
• At least 5 years of relevant experience
• Able to work independently and under pressure
• Able to perform Flexi shifts, and able to work on weekends & public holidays
• 6 days work week
• Singaporean only

Benefits:

• Staff Meal
• Uniform provided
• Birthday Voucher
• Staff Discount
• Sales Target Incentive

Responsibilities:

• Responsible for site compliance for regulatory, quality as well as food safety standards
• Ensure compliance with local regulatory requirements including SFA, HALAL, FSMA and etc.
• Act as representative for site projects impacting quality and food safety
• Act as food safety team leader
• Being site trainer for quality, regulatory and food safety matters
• Manage overall in-plant GMP audit programs
• In-charge of all pre-audit activities
• Lead the weekly/ monthly review meeting and compile reports
• Ad hoc duties/ projects as assigned

Requirements:

• Bachelor in Food Science/ Technology or equivalent
• At least 5 - 6 years years of food safety/ compliance preferably from FMCG manufacturing background
• Prior supervisory experience is required

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The role supports the alumni engagement efforts to strengthen and maintain relationships between the School and its alumni community. He/she will be responsible for coordinating and organising meaningful alumni initiatives to enhance alumni participation and support. This role involves creating outreach programmes and fostering collaborations to nurture a mutually beneficial relationship between the alumni community and NUS Business School.

• Identify, cultivate and strategic partnerships with alumni, corporations and other entities to support the department goals and objectives of the School
• Initiate engagement plans, activities and programmes for alumni/student relationship building
• Develop and implement outreach activities that provide opportunities for alumni to connect, network and engage with the School
• Coordinate with alumni associations and external partners to leverage on partnership to maximise impact
• Develop programmes to facilitate the transition of graduates into engaged alumni through the various student clubs
• Project coordination of all flagship events by the BIZAlum Office

Qualifications

• A Bachelor's degree in communications, public relations, marketing, or a related field, with at least 5-8 years of working experience
• Ability to think strategically and identify opportunities for collaboration
• Previous experience in alumni relations, partnership development, communications will be advantageous
• Excellent organizational and project management abilities, with the capacity to handle multiple tasks simultaneously
• A dynamic individual who can build and maintain strong relationships, identity partnership and development opportunities
• Good oral and written communication skills in both English and Mandarin, due to frequent liaising with Chinese-speaking alumni
• Comfortable and be visible in all communication and social media channels; be able to solicit or create impactful content for postings to such channels. Strong affinity with Wechat, Facebook, LinkedIn and other market trending social media channels.

(Appointment job grade will commensurate with the selected candidate's experience)

• Draft and negotiate complex customer contracts directly (e.g. RFP’s, RFQ’s, quotations, ITQ’s, MOU’s, letters of intent, NDA’s, etc); and 3rd party contracts (e.g. reseller, partner, teaming, subcontracts, SOW’s, MSA’s, etc)
• Manage complex tender bids (including commercials) and 3rd party back to back contract negotiations
• Vet end to end (not just certain sections) tender proposal submissions, customer and 3rd party agreements for signing
• Trouble shoot and lead the sales and bid support teams to find the correct solutions to bid problems
• Manage the sales, bid support team and senior management representatives to meet customers’ RFP requirements correctly, analyse and advise on the solution, delivery, 3rd party, legal and finance risks associated with the bid accurately, flow down the relevant customer RFP requirements to the 3rd party contracts properly and obtain the relevant internal management approvals in the tight RFP timelines

Requirements

• Minimum Diploma or Degree in relevant field
• At least 2-3 years experience in managing complex tender bids
• Must be legally trained (doesn’t need to hold an LLB, arbitration or LLM certification per se) but must have at least 7 years’ solid experience in drafting and negotiating complex contracts
• Experience in ICT and Telco - commercial, technical, project management, 3rd party and legal tender and project matters
• Manage and gain the respect of senior management and a highly diverse and experienced sales and bid support team
• Good communicator, manager and team player who can operate in high pressure, stressful situations
• Able to handle reasonable volume and unreasonable requests / situations at times

Working Day: 5.5 days weekly

Working hours: 11am-2:30pm & 5pm-10pm

Working Location: Holland Village/Balmoral Plaza

Salary: $2800 - $3,500 (Depending on experience)

Job Description:

• Assist in the daily operations
• Perform outlet opening and closing duties
• Take orders and attend to reservation phone calls
• Maintain cleanliness of service areas
• Perform cashiering duties
• Recommend menu to customers
• Attend to customer feedback and complaints
• Any other duties as assigned by the Manager

Requirements:

• Working experience in F&B restaurants serving western food
• Possess a Food Safety Course Level 1 certificate
• Able to work split-shifts, weekends and public holidays
• Able to work 5.5 days work week

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Coordinate daily Front of the House and Back of the House restaurant operations.

Supervise and manage restaurant staff, including recruitment, training, and scheduling following company policies.

Conduct outlet briefings and oversee daily restaurant operations to ensure efficient and effective service delivery

Promptly addressing and resolving any issues or complaints, professionally.

Ensure the team’s grooming standards are being met and maintained to demonstrate a professional image of the company.

Develop the team through coaching and mentoring.

Our foreign banking client is a Qualifying Full Bank in Singapore. They are currently seeking suitable candidates to join their Commodities & Structured Trade Finance team within the Corporate Banking Division.

Responsibilites:

• Market the bank's products to commodity trading companies
• Market and handle Structured Trade Finance product to customers.
• Cross-sell other banking products to enhance the Bank's income, such as deposits, cash management etc.
• Provide customer's feedback as well as market trend to product department for innovation of new products.
• Maintaining existing portfolio of customers including timely post-loan monitoring, credit review, risk factor escalation.

Requirement

• At least 3 - 5 years experience as Corporate Banking Relationship Manager;
• Degree holder;
• Good knowledge in Trade Finance. Experience in Commodity Finance is preferred.

Interested candidates please email resume in MS Word format to [email protected]

Please state your last drawn and expected package, relevant skill sets and the position you are applying for.

Resumes collected will be kept in strict confidence and used for recruitment purposes only.

About us

You need to have full Singapore working rights Please provide email and mobile number for ease of communication.

Qualifications & experience

• Diploma in Accountancy and above with relevant experience
• Meticulous and Independent

Tasks & responsibilities

• Handle full set of accounts, payroll, CPF, HR & Tax matters
• Maintenance of proper accounting records & filling system
• Handle accounting, financial reporting, financial audits
• Ensure timely submission of annual returns
• Submission of GST

Benefits

• 5 days work week
• 14 days annual leave

Roles & Responsibilities :

1. To establish and implement IKM Testing Business Strategies and Objectives.
2. Participation in all major technical, cost, scheduling, and performance decisions.
3. Analyse all tender documents and study the technical aspect of work, method and projects equipment to be utilised.
4. Identify the critical projects activities/services.
5. Evaluation of project proposals.
6. Responsible for monitoring/coordinating/managing all aspects of projects.
7. Providing technical direction to the project team.
8. Establishment of effective method of evaluating and monitoring task accomplishments throughout the project.
9. Development of existing and new services.
10. Define all operational requirements within Company and verify that all actions are performed in accordance with procedures and deadlines.
11. Maintain Integrated Management System and ensure compliance with regulatory requirements.
12. Operational support to sales and bids activities.
13. Provide managerial and technical direction to the project teams where IKM Testing operate.
14. Responsible for the management of all equipment, operational personnel, yard and maintenance staff.
15. To ensure that the projects teams conduct engineering to a high level of professionalism.
16. Responsible for ensuring that Project Managers manage all aspects of the contracts under their responsibility, including strong financial control.
17. Responsible for monitoring that adequate resources and management system procedures are in place to ensure that the correct equipment and competent personnel are mobilized and demobilized on time, in a safe and efficient manner.
18. To act as a liaison between the project team on location and the client or internal support services when required.
19. When required, travel to client meetings, site visits, safety inspections, foreign facility visits etc.

Requirements:

• 8 years’ experience of Oil and Gas Industry with a relevant Engineering / Management qualification.
• Minimum 5 years’ experience gained within a project management capacity.
• Operationally experienced at a senior level within a service industry.
• Prior project experience and good management skills.
• Good team, leadership and organizational and speaker/presentation skills.
• Able to influence and mentor a talented team.

[What you will be working on]

Marketing

As our marketing specialist for Japan and Southeast Asia (SEA), you will work as part of the team, with EDB’s International Operations, PR manager and appointed marketing agencies, to drive and execute an integrated marketing strategy to raise awareness of Singapore and generate and nurture leads amongst the business communities in Japan and SEA.

Main responsibilities:

• Develop the GTM plan for Japan and SEA based on understanding of EDB’s business and marketing objectives, including annual planning and management of budget for the execution of marketing work plans 

• Manage the day-to-day operations and reporting of in-market marketing initiatives, including paid media campaigns, events and other ATL and BTL initiatives

• Undertake content curation, layout and production of EDB’s in-market publications and website. This includes the identification of topics of interest or trending topics among target audience, and optimisation of workflows with vendors for content production and website maintenance

• Planning and management of physical, virtual or hybrid events organised by EDB

• Identify and coordinate with key multiplier organisations (including tax consultancies, inter-governmental and trade organisations) on joint-marketing initiatives to seed our key messages and generate leads

• Manage internal and relevant external stakeholders. This includes EDB’s appointed marketing agencies on the development and execution of EDB’s marketing strategy, and servicing business enquiries from new clients by sharing relevant marketing resources

• Support product owner of Event Management System GevMe to set up platform and train new EDB users

• Depending on the candidate’s interests and experience, there are opportunities to also develop our marketing strategy and campaigns for global sectors like tech founders and other geographies.

[What we are looking for]

To meet the challenges of this role, you must have/be: 

• A university degree in any discipline

• Minimum 5 years relevant working experience. Candidates should have proven track record working in similar capacity, preferably with experience with the Japan market

• Results-oriented, with high level of initiative, drive and resourcefulness

• Fast and independent learner who can learn on-the-job and deliver quality work with limited supervision

• Strong interpersonal skills to collaborate well with different stakeholders

• Able to manage multiple projects while keeping to deadlines

• Fluent in written and spoken Japanese (at least JLPT N2 or equivalent) to effectively nuance our in-market messages

• Proficient in Microsoft Word, Excel and PowerPoint, as well as virtual communications software (including Microsoft Teams, Zoom)

• Singaporean

It would be preferred if candidate has the following:

• Strong familiarity and prior knowledge of Singapore  

• Work experience in B2B/ G2B marketing

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

The Role

The primary objective of the Workplace Engagement and Operations Senior Manager at Klook is to foster a productive and engaging workplace environment by improving engagement, wellness, inclusivity, and overall employee experience. This role encompasses three key areas of responsibility: driving engagement initiatives, enhancing the employee experience, and managing office operations.

What you'll do:

Engagement and Inclusivity:

• Develop and implement strategies to improve engagement, inclusivity, and diversity in recruitment, onboarding, retention, and learning and development.
• Proactively identify opportunities to enhance employee wellness and recognition programs. Run quarterly town halls and other events.
• Utilize quantitative data analysis to monitor and interpret employee sentiment data and make informed decisions to improve workplace engagement.

Employee Experience:

• Coordinate and execute global office experience (OX) projects and programs that enhance the overall employee experience.
• Allocate OX resources efficiently, planning budgets, and optimizing operations.
• Proactively identify opportunities to increase operational efficiency and streamline office processes.

Office Operations/ Facility Management:

• Manage office spaces, leases, and vendors to ensure smooth functioning of all Klook offices.
• Advise on market trends in office operations and planning to optimize office spaces.
• Collaborate with cross-functional teams to effectively manage contracts and leases, ensuring favorable terms for the company.

What you'll need:

• Demonstrated ability to work with quantitative data, interpret sentiment data, and make data-driven decisions.
• Strong interpersonal and communication skills to effectively engage and work with senior management, including those with backgrounds in finance and technology.
• Experience in managing and energizing a diverse team, promoting a positive work environment.
• Experience in leading employee / office engagement initiatives; regional / cross markets experience preferred.
• Knowledge of office operations, including lease management, vendor relationships, and market trends.
• Proactive mindset and ability to identify opportunities for improvement and enhancement.

Responsibilities

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Actively address members feedback on their experiences to improve and enhance customer satisfaction
• Familiar with all campaigns, promotions and events in order to provide accurate and up-to-date information to members
• Track and manage all data and administration requirements related to membership milestones, membership flying activities, renewals and other membership activities
• Manage and handle the entire end-to-end process and administrative requirements from membership enquiry to membership signup & onboarding of members
• Responsible for the data accuracy and completeness of the membership database and also related systems
• Answering all enquiries, concerns regarding membership
• Ensure vibrancy of the club

Requirements:

• Min 5 years of hands-on sales administration or customer service experience
• Experience in membership or Exclusive club membership
• Able to multi-task while being extremely efficient and productive in time usage
• Able to prioritise according to club & company priorities
• Team player who has proven abilities to work cross-functionally or cross-business lines
• Excellent customer service demeanour with lots of smiles.
• 
  

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jonathan Tan (R1440473)

EA License No: 20C0358

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

General Management

• Overseeing operations – guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
• Developing and executing plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc
• Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Requirements:

• At least 8 - 10 years of senior operations leadership experience in the hospitality industry
• Strong knowledge in wine, and exposure/experience in natural wine will be advantageous
• An effective and energetic people leader with experience
• Expertise in service excellence, seasonal business operations and diverse / high-end social and recreational programs
• Well-developed skill set and demonstrated professional track record in the areas of - operations management - budgeting, financial analysis and cost-based management - strategic planning - internal & external customer relationship management - talent management - program and project management - leading monthly reports & meetings
• Related field of study such as Hospitality, F&B Management, would be advantageous

We are looking for someone:

• Eager to grow
• Passion for people (through food & service)
• Lead with empathy and kindness, though never without firmness
• Pursue continuous improvement
• Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

Senior Executive / Assistant Manager, Ops and Admin (Surgical & Specialised Services)

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Coordinate daily Front of the House and Back of the House restaurant operations.

Supervise and manage restaurant staff, including recruitment, training, and scheduling following company policies.

Conduct outlet briefings and oversee daily restaurant operations to ensure efficient and effective service delivery

Promptly addressing and resolving any issues or complaints, professionally.

Ensure the team’s grooming standards are being met and maintained to demonstrate a professional image of the company.

Develop the team through coaching and mentoring.

The restaurant is a specialty grill restaurant in Singapore serving healthy balanced meals that are skillfully prepared and grilled in the kitchen. We offer a premium tasty menu at affordable prices, giving our guests value for money, smokeless dining and delight to all senses. The setting is a casual dining concept designed with Modern Japanese aesthetics that appeals to all demographics.

Reporting directly to the Head of Operations, the primary role of the Restaurant Manager is to ensure that our guests and clients have a truly memorable experience in our Japanese Concept Restaurant while maximising sales and profitability.

This role requires the availability to work a rotating roster, including mornings, late evenings, weekends and public holidays and oversee Gaia F&B outlets.

Responsibilities

• Have an in-depth knowledge of the GAIA Group and its value proposition.
• Maintain daily operations by preparing policies and standard operating procedures.
• Lead, mentor, train, and support team members to be consistent in service standards, to be collaborative and to have an enabling leadership style.
• Handles guests' complaints and feedback competently and swiftly.
• Consistently adheres to the timeline of deliverables with accuracy.
• Actively involved and implement appropriate and effective measures to improve control of cost, expenses and labour.
• Review monthly "Financial Statement" and be aware of the current financial status of the Restaurant Operations Division with particular focus on Beverage COGS and overall restaurant payroll.
• Manages schedules and payroll management software system in a timely and error-free manner.
• Work with marketing team to develop and implement advertising and promotion strategies.
• Maintains safe, secure, healthy, tidy, and neat facilities by establishing, following and enforcing sanitation standards and procedures.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests from the management.
• Oversee Gaia F&B outlets.
• Any other duties assigned by the Head of Operations.

Requirements

• At least 3 years of working experience in related field.
• Proven leadership skills, ability to delegate tasks and motivate staff.
• Ability to work well in diverse, dynamic and challenging environments, while maintaining high standards.
• Highly organized with strong analytic and communication skills.
• Strong leadership skills and problem-solving ability.
• Ability to work under pressure and is meticulous and well-organized.
• Able to work independently and can lead and manage a team in a restaurant.

Beirut Grill is a Lebanese restaurant in the historic Bussorah Street area and are looking for a Restaurant Manager to lead our team. The Restaurant Manager will be responsible for overseeing daily operations, managing staff, and ensuring an exceptional dining experience for our customers.

Responsibilities:

• Manage all aspects of daily restaurant operations, including inventory management, staff scheduling, and financial reporting
• Train, supervise, and mentor staff to ensure excellent customer service and efficient operations
• Develop and implement policies and procedures to ensure efficient and effective operations
• Monitor and maintain restaurant cleanliness and sanitation standards
• Ensure compliance with health and safety regulations
• Work with the chef to develop and maintain menu offerings and specials
• Build and maintain relationships with customers and the local community to ensure repeat business and positive word-of-mouth marketing
• Manage budgets and financial reporting, including analyzing P&L statements and making necessary adjustments to improve profitability
• Other duties as assigned

Requirements:

• Minimum of 3 years of experience in restaurant management or a related field
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Experience with financial reporting and P&L analysis
• Knowledge of food and beverage industry regulations and best practices
• Familiarity with restaurant management software and POS systems
• Must be able to work flexible hours, including evenings, weekends, and holidays

We offer competitive compensation packages and opportunities for growth within our company. If you are a dynamic, results-driven individual with a passion for the food and beverage industry, please submit your resume for consideration

Sr Manager, Membership & Quality Management

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler and the mission of the organization is “to contribute to the long-term profitability of its members beyond their capabilities.” The Star Alliance office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

Based in Singapore, the Senior Manager, Membership & Quality Management is a critical leadership position that will play a critical role in delivering the value provided by Star Alliance to the member airlines. This position requires a seasoned professional with a strong background in commercial, operational, and technical functions within the airline industry.

Job Summary

Membership

• Manage the Star Alliance Membership Portfolio of Full Star Alliance Members, Connecting and Intermodal Partners.
• Manage the implementation of business objectives and governance guidelines into day-to-day processes with the members.
• Prepare and conduct the Membership Liaison and Quality Committee, a key governance forum
• Management of Expert Communities in cross-functional business areas (Data analytics, Marketing/Brand, and commercial functions)
• Coordinating the full lifecycle management of Star Alliance members, from new carrier integrations, lifecycle, and exits of members.
• Planning membership entry and exit projects.
• Develop, implement, and maintain collaborative working procedures between Members and the Star Alliance management organization.
• Manage and develop the intra-alliance collaboration tools (Today: StarDesk), including Vendor, IT, procurement, implementation, and lifecycle management.

Business Development

• Manage the overall implementation of business-related compliance requirements for the Star Alliance Members.
• Manage the implementation and distribution of the annual release & publication of Star Alliance Core Values & Standards and the Customer Reference Guide

Quality Management

• Continuously monitor compliance adherence by Star Alliance members through central measurements and annual audits.
• Conduct the planning, organization, reporting and follow-up of member airline audits and passenger journey inspections.
• Continuous review and improvement of the Core Values & Standards, compliance management, and audit concept.

Your Profile

• University business degree, or equivalent.
• Minimum 5 years of relevant professional experience.
• Overall knowledge of the airline & aviation industry in strategic areas, airline corporate functions, quality management, and airline-industry related business functions.
• Advanced knowledge of airline partner and alliance management structures through all levels of collaboration.
• Effective communication and experienced in partner relationship management.
• Competent in negotiation and conflict management.
• Able to cope with time pressure, ability to work with speed, independently and in teams.
• Highly organized and self-motivated to meet critical deadlines by balancing and prioritizing multiple tasks.
• High service philosophy and professional working attitude with attention to detail and excellent follow-through.
• Excellent interpersonal skills & ability to interact appropriately with all levels of the organization.
• Experience in multiple stakeholder management an advantage.
• Able to travel worldwide.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders.

We Offer

• Full-time position based in our Singapore office
• Travel Benefits
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

If you believe you are the perfect candidate, then allow us to get to know you and submit your CV to [email protected].