Total 31 quality assurance job vacancies in Others category in Singapore

Job Profile Summary:

The Wealth Protection Specialist will assist bank partner in growing the bancassurance space. You will collaborate closely with bank stakeholders to deliver customer centric recommendations focusing on health and protection needs of the bank customers and build strong and long-term customer relationships.

Job Description:

• Establish and define the customer’s protection needs
• Analyze customer financial situations to identify opportunities for recommendations and mitigate risks
• Foster and enhance relationships with customers, with focus on Health & Protection products to complement the customers' existing protection portfolio.
• Liaise with internal departments on policy fulfilment
• Achieve channel bancassurance targets in partnership segments through telemarketing and referrals

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Able to multi-task and meet tight deadlines
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• 2 years of relevant experience in bancassurance or telemarketing
• Possess CFMAS, M9, M9A, M5, and HI certifications

Education:

• Degree/Diploma in Business or related fields of study

Language:

• English

Job Profile Summary:

The Wealth Protection Specialist will assist bank partner in growing the bancassurance space. You will collaborate closely with bank stakeholders to deliver customer centric recommendations focusing on health and protection needs of the bank customers and build strong and long-term customer relationships.

Job Description:

• Establish and define the customer’s protection needs
• Analyze customer financial situations to identify opportunities for recommendations and mitigate risks
• Foster and enhance relationships with customers, with focus on Health & Protection products to complement the customers' existing protection portfolio.
• Liaise with internal departments on policy fulfilment
• Achieve channel bancassurance targets in partnership segments through telemarketing and referrals

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Able to multi-task and meet tight deadlines
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment

Working Experience:

• 2 years of relevant experience in bancassurance or telemarketing
• Possess CFMAS, M9, M9A, M5, and HI certifications

Education:

• Degree/Diploma in Business or related fields of study

Language:

• English

Job Profile Summary:

Reporting to the Head, Agency Competence, Partnership Learning and Development, you will be a key contributor to our banca-led digital resource library, shaping our brand through engaging and informative content. Your role involves creating multimedia content related to insurance, leveraging cutting-edge technology and experimenting with new-gen AI platforms. You’ll collaborate with cross-functional teams, ensuring our content resonates with our audience and aligns with our brand voice.​

Job Description:

• Content Creation: Develop compelling multimedia content (videos, infographics, articles, podcasts) that educates, entertains, and informs our target audience about insurance.
• AI Experimentation: Dive into new-gen AI platforms, exploring their capabilities and integrating AI-generated content into our materials.
• Insurance Expertise: Understand insurance concepts, policies, and industry trends to create accurate and relevant content.
• Collaboration: Work closely with brands marketing, L&D, Compliance and product teams to maintain consistent messaging and brand representation.
• Quality Assurance: Review and edit content to ensure accuracy, clarity, and compliance.
• Performance Metrics: Monitor content performance metrics (engagement, reach, conversions) and iterate based on data insights.
• Stay Current: Keep abreast of emerging technologies, AI advancements, and multimedia trends.

Who we are looking for:

We seek a creative and tech-savvy individual who:

• Is proficient in using AI tools and platforms for content creation.
• Has familiarity with insurance terminology, products, and customer pain points.
• Thinks outside the box and experiments with novel content formats.
• Possesses excellent written and verbal communication skills.
• Ability to design compelling, digestible learning communication.
• Thrives in a collaborative, team-oriented environment.
• Is adaptable and eager to learn.

Working Experience:

• Prior experience in content creation, preferably in the insurance or financial services industry.
• A portfolio showcasing your multimedia content (please provide links or samples).
• Proficiency in AI tools (e.g., GPT-4, Canva, etc).
• Strong organizational skills and ability to meet deadlines.

Education:

• Diploma in a relevant field (e.g., Marketing, Communications, Journalism).

Language:

• Proficient in both written and spoken English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Description

• Manage and track project development from beginning to end, including working with stakeholders to ensure implementation of business requirements and performing user testing of the configured rules in the system.
• Ensure that all project deliverables are executed within timeframe and budget.
• Regular report on project progress, issues and solutions to stakeholders.
• Align and implement customer loyalty programs together with customer, marketing and sales teams to drive business goals and outcomes, such as customer acquisition and retention.
• Track and follow up with issues, requirements and enhancements on the platform.
• Measure and propose strategies to improve the effectiveness of customer loyalty programs
• Coordinate with customer service to resolve issues promptly and improve customer experience.
• Analyze customer feedback and behavior to identify opportunities for improvement.
• Support the team in administrative and operational duties and ad-hoc duties as assigned.

Who we are looking for

Competencies & Personal Traits

• Proven experience in project management, including managing multiple projects simultaneously.
• Customer-centric mindset with proven experience in a customer-facing role, focusing on customer satisfaction and loyalty.
• Self-motivated and independent with the ability to perform tasks effectively and accurately.
• Strong analytical and problem-solving skills with ability to analyse customer behaviour data or trending reports.
• Able to handle large volume of requests and adapt to changing business needs to cater for the different customer/market conditions.
• Team player.
• Good communication and interpersonal skills.
• Proficient in MS Office – Word, PowerPoint, Excel, Outlook.
• Familiarity with CRM software or customer loyalty platforms will be a bonus.

Working Experience

• Minimum 3- 5 years of relevant working experience

Education

• Bachelor’s degree in Marketing, Business, or a related field is preferred.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Description

The IT Governance Manager plays a crucial role in establishing and maintaining a robust governance framework within the IT department. This position is instrumental in identifying and closing process and governance gaps, ensuring the alignment of IT practices with organizational goals and regulatory requirements.

KEY RESPONSIBILITIES

Governance Framework Development

• Design and implement IT governance frameworks, policies, and procedures to support the organization's strategic objectives.
• Ensure compliance with industry standards, regulatory requirements, and best practices.

Process Improvement

• Identify gaps in existing IT processes and governance structures and develop action plans to address these deficiencies.
• Lead continuous improvement initiatives to enhance the efficiency and effectiveness of IT governance operations.
• Collaborate with cross-functional teams to streamline processes and ensure consistency across the organization.

Risk Management

• Conduct risk assessments to identify potential threats to IT governance.
• Develop and implement risk mitigation strategies to safeguard the organization's IT assets and data.

Performance Monitoring

• Establish metrics and KPIs to monitor the performance of IT governance and process improvement initiatives.
• Prepare and present regular reports to senior management on the status of governance and process improvement efforts.

Stakeholder Engagement

• Engage with key stakeholders to gather feedback and ensure alignment of IT governance initiatives with business needs.
• Provide training and support to staff on IT governance and process improvement practices.

QUALIFICATIONS / EXPERIENCE

• Bachelor degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT governance, risk management, or a related discipline.
• Proven track record of identifying and closing process and governance gaps.
• Strong understanding of IT governance frameworks and industry standards (e.g., COBIT, ITIL, ISO/IEC 27001).
• Excellent analytical and problem-solving skills.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in using governance, risk, and compliance (GRC) tools and software.

Job Profile Summary:

In this role, you drive continuous change and improvement in the IT Division by taking initiative and ensuring plans are setup, monitored and implemented. You will work closely with various stakeholders to manage the IT Division Portfolio in the themes of budgets, resources, IT deliveries and key milestones. This role will focus on the financial oversight and management of the IT Division's budget and includes planning, forecasting, and tracking IT expenditures, as well as ensuring alignment with the organization's financial strategies and objectives. The role requires collaboration with stakeholders to manage budgetary concerns and provide financial insights for IT projects and initiatives. This position reports to the Head of IT Portfolio Management

Job Description:

• Support the overall management of the IT Division's budget, including forecasting and expenditure tracking.
• Implement financial tracking and reporting methodologies to assess budget performance and forecast future financial needs.
• Manage the review and approval process for IT engagements and budget requests, ensuring compliance to organisational policies.
• Respond to inquiries regarding IT budget information and provide timely and accurate reports to stakeholders.
• Support in the management of the IT Division resources and planning.
• Support in the governance of the Software Development Lifecycle (SDLC) procedures, ensuring adherence of the policy, standards and procedures for software and platform development.
• Support the facilitation of the Change Advisory Board (CAB) process and ensure compliance for all change and releases.
• Schedule, organise, collate, and socialise IT Portfolio information among various stakeholders as required.
• Drive or participate in the delivery of IT Division initiatives in meeting required milestones.
• Support internal and external audit or assurance related activities.

Who we are looking for:

Competencies & Personal Traits

• A track record of working in dynamic environments independently with minimal supervision.
• Strong sense of ownership and commitment to deliver responsibilities in a timely manner.
• Excellent verbal, written and interpersonal communication skills.
• Organised and detail orientated, with a willingness to embrace tools to work more efficiently.

Working Experience:

• At least 2 years of working experience with portfolio management and/or managing mid-sized IT projects through Agile and/or Waterfall methodologies.
• At least 3 years of working experience with financial management and budgeting within an IT context.
• Understanding of IT project delivery concepts and their financial implications.
• Experience in the facilitation of governance, budget review, steering and other project / portfolio related meetings.
• Experience in stakeholder management, especially senior management highly desirable.
• Knowledge in JIRA, Confluence, advanced Excel or scripting highly desirable

Education:

• Bachelor degree (Business, Finance, IT or equivalent)
• Finance, Insurance, IT and/or Project management certifications / qualifications highly desirable

Language:

• Good written and spoken English

Job Profile Summary:

Join us in the midst of a rapid and exciting transformation! We are driving a customer-centric strategy, adopting new technologies, revamping our digital platforms, and building new digital capabilities.

The Distribution Digital Enablement team is at the forefront of our digital agenda. We design innovative solutions, solve complex problems, prioritize backlogs, and develop a clear roadmap for future digital initiatives.

As part of this dynamic team, you will support the Digital Transformation Lead in transforming our financial planning and point of sales platform. You will drive the ideation, development and iteration of product features, and play a crucial role in stakeholder management and change management to ensure maximum adoption of new capabilities and platforms across our channels.

Job Description:

• Drive the continuous ideation, development, launching, and iteration of product features on web and app platforms
• Gather and analyze feedback from stakeholders and users to identify areas of improvement and spearhead research on new features
• Innovate to enhance user experience and explore integration opportunities with other systems
• Envision and design end-to-end business processes and journeys
• Provide business logic recommendations and solutions aligned with business objectives
• Understand and represent the business unit to articulate business value and prioritise product features
• Collaborate closely with PACS Technology, Customer, Compliance, and Risk teams to ensure quality delivery
• Work with Business Analysts to capture business requirements accurately and drive the review and approval of user stories.
• Actively participate in planning meetings with Tech Product Owners, Business Analysts, and Engineers to clarify business requirements and prioritize the backlog.
• Oversee delivery quality by collaborating closely with Engineering and Quality Assurance teams during UAT reviews, sign-offs and live verification to ensure operational readiness for each release
• Prepare training and communication materials for new launches to ensure business readiness and drive adoption.
• Monitor project progress, provide updates, and escalate risks and issues as needed, following up on actionable items and mitigations.
• Communicate product updates, milestones, and priorities to internal and external stakeholders.

Who we are looking for:

Competencies & Personal Traits

• Excellent skills in MS Office Suite and familiarity with project management tools such as Jira and Confluence.
• Strong understanding of user-centered design principles with experience in conducting user research and incorporating feedback.
• Strong understanding of project governance, execution, and risk management standards.
• Ability to think creatively and work effectively with cross-functional teams.
• Willingness to take ownership and be accountable for results.
• Ability to leverage data to drive decisions and improvements.
• Logical, detail-minded, and proactive in identifying and addressing issues.
• Strong command of English with excellent written, analytical, verbal, and interpersonal communication skills.
• Ability to manage and collaborate with stakeholders at all levels, effectively communicating complex ideas to diverse audiences.
• Strong attention to detail, ability to organize complex situations, and manage multiple tasks within tight timelines.
• Fast learner, excited to work in a fast-paced, autonomous environment, and able to manage ambiguity.
• Ability to define product vision and inspire stakeholders towards achieving it.
• Effective team player who is self-driven and able to work independently
• Curious and not afraid to challenge the status quo

Working Experience:

• At least 3 - 5 years of experience in digital transformation projects, digital product management, business analyst related roles in the financial/insurance sector preferred
• Experience working in Agile/Scrum environments

Job Profile Summary:

In this role, you will assess medical and financial risks of applicants for life and health insurance policies. As part of this dynamic role, you will report to the Head of High Net Work Underwriting and work closely with internal and external stakeholders to evaluate the risk and exposures of potential clients.

Job Description:

• Assess medical and financial risks of applicants for life and health insurance policies
• Make decisions, within the given authority, that are consistent with underwriting standards and compatible with market trends
• Review cases with complex medical conditions and multiple risk factors
• Process a customer request end to end
• Provide support and services to Financial Consultants on matters relating to underwriting
• Zoom calls with distribution channels on matters relating to New Business
• Be involved in ad hoc projects

Who we are looking for:

Competencies & Personal Traits

• Sound knowledge of medical conditions, insurance laws & regulations
• Good understanding of insurance products
• Customer-oriented, with good interpersonal and communication skills
• Confident in problem solving and decision making
• Possesses project management skills
• Proficient in MS Office

Working Experience:

• 5 years of experience in life underwriting preferably with High Net Worth experience

Professional Qualifications:

• ACII, ANZIIF, ALU or LOMA

Education:

• Degree in Biomedical Science or Nursing

Language:

• English

As member of the High Net Worth (HNW) Underwriting team, you will provide dedicated and prioritized customer service to our HNW segment’s key stakeholders and our HNW clients by ensuring delivery of key service objectives through efficient and effective management of the New Business application.

• Work closely with the HNW Underwriters and other business units to ensure that applications are processed accurately and that all service level agreements are met
• Perform consistent engagement with the relevant stakeholders through the end to end New Business journey for positive and seamless customer journey
• Follow through on all aspects of the journey through documented follow-up cycle.
• Provide updates to advisers and intermediaries of their client’s application status
• Communicate with medical service providers to ensure that the reports are delivered promptly
• Ad-hoc process improvement projects

Who we are looking for:

• Strong working knowledge of underwriting principles, new business processes, insurance laws and regulations.
• Conflict resolution and relationship management skills
• Excellent communication, interpersonal, critical thinking and problem-solving skills
• Customer-centric with ability to work under pressure
• Details oriented, meticulous
• Self-motivated, independent
• Strong initiative, keen learner
• Excellent MS Excel / Power BI skills

Working Experience

• At least 5 years of relevant working experience
• Professional insurance qualification

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can connect, grow, and succeed.

As the Digital Transformation Lead within Prudential Singapore's initiatives, you bridge technology and business, driving digital innovation in collaboration with the Head of Transformation and partnering closely with Group and Local Technology teams. Your leadership focuses on aligning digital initiatives with strategic goals and optimizing tech capacity through direct and matrixed management of business product owners. Crucially, you lead the adoption of best practices in ways of working, ensuring the delivery of impactful digital solutions. Your role is vital in spearheading the digital transformation, ensuring execution excellence, and fostering strategic alignment between technology and business objectives.

Key Responsibilities:

• Strategic Digital Planning: Ensure that all strategic initiatives with enabled by technology has a clear digital strategy, ensuring the integration of digital technologies to drive business transformation and growth. You will lead this strategic journey, positioning Prudential Singapore as a lighthouse in ambitions of the company.
• Collaboration and Partnership: Along with the Head of Transformation, form strategic partnerships with Group and PACS technology teams, and Strategic Pillars to ensure collaborative efforts lead to the successful execution of digital initiatives. Your role in fostering these partnerships will be crucial for seamless integration and innovation.
• Digital Solution Leadership: Lead the pillars to define the vision and objectives for technology solutions alongside business/product owner teams, delivering solutions that meet strategic goals and enhance customer engagement. You will be the driving force behind these impactful digital solutions, ensuring they align perfectly with our business objectives.
• Technology Adoption and Implementation: Champions the adoption of new technologies and oversees digital projects to transform business processes and customer interactions. Your leadership in this area will spearhead the adoption of progressive and disciplined digital implementations, setting new standards for operational efficiency and effective business outcomes.
• Resource Management and Optimization: Assesses and strategically drive recommendations of resources for digital initiatives, optimizing technology capacity allocation. You will ensure the efficient and effective use of resources, maximizing the impact and success of digital projects.
• Risk Management and Governance: Identifies risks and ensures compliance with governance standards to minimize risks and uphold integrity in all digital initiatives. Your strategic risk management will safeguard our digital transformation efforts, ensuring they proceed without unforeseen challenges.
• Stakeholder Engagement: Actively engages stakeholders across the organization. You will strengthen our digital capabilities through your effective management and collaboration with vendors and stakeholders.
• Change Management and Adoption: Ensures that change management efforts maximizes the adoption of new digital platforms. Your initiatives will drive both organizational and cultural adoption, ensuring widespread utilization and maximizing the impact of digital innovations.
• Continuous Improvement: Regularly reviews and refines digital strategies and solutions to stay ahead of industry trends and meet evolving business needs. Your commitment to continuous improvement will keep Prudential Singapore at the forefront of digital innovation.

Who we are looking for:

Competencies and Behaviours Expected:

• Strategic Vision: Demonstrates an understanding of digital trends to develop strategies that align with business goals. Leads with a visionary approach to drive digital innovation.
• Leadership Influence: Inspires teams and influences change across the organization, promoting a culture of digital excellence and innovation.
• Collaborative Thinking: Excels in working with diverse teams and stakeholders, ensuring cohesive efforts and seamless execution of digital initiatives.
• Adaptability: Adapts swiftly to changes and challenges, maintaining resilience in a dynamic digital landscape.
• Problem-Solving: Utilizes analytical skills for effective problem-solving, making informed decisions that ensure project success.
• Communication: Communicates complex digital concepts clearly, engaging stakeholders at all levels and fostering strong support for digital initiatives.
• Continuous Learning: Commits to ongoing learning and improvement, staying ahead of digital trends and encouraging a culture of curiosity.
• Integrity and Compliance: Maintains high ethical standards and ensures digital initiatives comply with policies and regulations, building trust in our digital transformation journey.

Working Experience:

• Minimum of 10 years in digital transformation or digital strategy roles, with evidence of leading significant digital projects to successful outcomes.
• Demonstrated experience in fostering collaboration between technology and business units, ideally within a financial services context or a similarly complex industry.

Education:

• Bachelor’s degree in Information Technology, Business Administration, or a related field. Advanced degrees or certifications in digital innovation are a plus.

Professional Qualifications:

• Certifications in digital transformation methodologies, Agile project management, or related fields.
• Strong understanding and experience with digital technologies, including cloud computing, AI, and analytics platforms.

Additional Skills:

• Proven ability to lead cross-functional teams in a matrixed environment, driving digital adoption and culture change.
• Strategic thinker with an analytical mindset, capable of translating business needs into digital solutions that drive efficiency and growth.
• Adaptive leader who thrives in fast-paced environments, with a commitment to continuous learning and staying ahead of digital trends.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

Reporting to Lead, Manpower Development, you will drive recruitment and manpower growth through conceptualizing innovative schemes and initiatives that will aid the agency leaders in recruiting and retaining talented individuals as Financial Consultants (FC) and Wealth Manager (WM).

You will also be responsible for formulating policies and processes, enhancing current workflows, as well as provide data analysis in recruitment, performance management and attrition of new reps.

Job Description:

• Responsible for operational efficiency of all manpower processes with main KPI to cut down onboarding time of all standard and non-standard cases.
• Collaborate and influence various stakeholders from Compliance, Distribution Risk and Manpower Operations to cut down TAT.
• Enhance effectiveness of current onboarding system support for Agency Leaders.
• Take on new recruits sourcing to onboarding end to end system build.
• Updates all policies to be in line with company and/or industry changes to ensure that regulatory requirements are adhered to.
• Provide data management and analytics support to the various stakeholders in the areas of manpower, recruitment, and new FC productivity, as well as develop dashboards for management reporting.
• Interchange duties with other MDMs in-charge of MAP, Sprinter scheme, IAP and PruVenture.

Who we are looking for:

Competencies & Personal Traits

• Creative and analytical mind
• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment
• Possess strong self leadership qualities and a mind towards excellence
• Good with numbers, and adept in MS Excel

Working Experience:

• Minimum 3 years of working experience in agency management or recruitment and talent acquisition related work

Professional Qualifications:

• CMFAS certification is an advantage

Education:

• Degree in any discipline

Language:

• Strong command of the English language

Work Format:

• Hybrid

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

As part of the Enterprise Risk Management team, you will assist in operational risk management, risk committee reporting, incident reporting & analysis, and the improvement of the control environment in Prudential Assurance Company Singapore.

Job Description:

• Work closely with all departments to guide and exercise strong oversight on PACS risk register, incident reporting, process gaps and controls analysis, and validation checks on user-developed financial modelling & applications
• Support the annual scenario analysis exercise
• Ensure efficient risk information gathering and transmission within PACS and with the Group Head Office
• Exercise adequate oversight on PACS’ third party supply and outsourcing risk, in accordance with PACS’ internal framework, policies, and procedures (including review of risk assessments conducted by second line departments)
• Prepare quarterly risk committee materials and follow up actions
• Prepare Board papers including risk updates and material internal incident reporting
• Promote awareness of operational risk management in PACS and support the maintenance of a healthy risk culture
• Support projects which may impact the Enterprise Risk Management function

Who we are looking for:

Working Experience:

• 5 to 7 years of relevant working experience would be preferred
• Prior risk and control experience, operational risk management, and outsourcing process knowledge, including risk and control assessment and management in a financial institution

Professional Qualifications:

• Certification in risk management and/or information security would be advantageous

Education:

• Degree in Accounting, Finance, or other related discipline

Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

In this role, you will be executing all Representative Notification Framework (RNF) related transactions including appointment, cessation, and change of particulars related transactions. You will also be tasked to prepare periodic reports and updating of SOP. There will be opportunities for involvement in ad-hoc projects as part of automation and digitalization journey.

Job Description:

• Lodgment of documentation on MASNET for the appointment of Representative for Licensed Financial Advisers.
• Collate newly approved RNF applications to inform stakeholders and ensure records of newly appointed agents are updated on internal system
• Process resignation or termination of agents and tracking of recovery items
• Lodgment of cessation of representative on MASNET
• Lodgment of change of particulars submission for agents, including update to internal system and MASNET
• Manage team’s mailboxes to ensure timely response to requests and queries.
• Prepare and/or verify periodic reports
• Provide support to team lead to ensure standard operating procedures (SOPs) are up-to-date
• Identify opportunities to reduce manual work through process automation, digitalization and/or system enhancements.
• Provide business inputs and collaborate with key stakeholders on process improvement and automation projects, including putting up work requests and business requirements, as well as UAT testing

Who we are looking for:

Competencies & Personal Traits

• Comfortable with engaging with external partners, colleagues across divisions, functions to coordinate and collaborate at all levels
• Confident in decision making and problem solving
• Able to adapt to fast-paced and challenging work situations
• Meticulous with strong eye for details
• Familiar with FAA and MAS regulations

Working Experience

• Relevant working experience will be preferred

Education

• Diploma/Degree in any discipline

Language

• Strong command of English

Job Profile Summary:

In this role, you will be executing all Representative Notification Framework (RNF) related transactions including appointment, cessation, and change of particulars related transactions. You will also be tasked to prepare periodic reports and updating of SOP. There will be opportunities for involvement in ad-hoc projects as part of automation and digitalization journey.

Job Description:

• Lodgment of documentation on MASNET for the appointment of Representative for Licensed Financial Advisers.
• Collate newly approved RNF applications to inform stakeholders and ensure records of newly appointed agents are updated on internal system
• Process resignation or termination of agents and tracking of recovery items
• Lodgment of cessation of representative on MASNET
• Lodgment of change of particulars submission for agents, including update to internal system and MASNET
• Manage team’s mailboxes to ensure timely response to requests and queries.
• Prepare and/or verify periodic reports
• Provide support to team lead to ensure standard operating procedures (SOPs) are up-to-date
• Identify opportunities to reduce manual work through process automation, digitalization and/or system enhancements.
• Provide business inputs and collaborate with key stakeholders on process improvement and automation projects, including putting up work requests and business requirements, as well as UAT testing

Who we are looking for:

Competencies & Personal Traits

• Comfortable with engaging with external partners, colleagues across divisions, functions to coordinate and collaborate at all levels
• Confident in decision making and problem solving
• Able to adapt to fast-paced and challenging work situations
• Meticulous with strong eye for details
• Familiar with FAA and MAS regulations

Working Experience

• Relevant working experience will be preferred

Education

• Diploma/Degree in any discipline

Language

• Strong command of English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

You will be reporting to the Head of New Partnerships and responsible for originating and managing strategic third-party digital/O2O partnerships by implementing new types of business models. You will also do the required level of relationship management with internal stakeholders to generate leads for the firm.

The role will be responsible for the following duties but not limited to:

• Work closely with the Head of New Partnerships to create new bespoke propositions and provide execution excellence through newly acquired partners as a key liaison for all referrals of potential digital partners (including Pulse digital partners) within the firm
• Support the Head of New Partnerships in facilitating opportunities with partners on lead generation campaigns.
• Facilitate conversations for cross-functional collaboration (such as technology, marketing, customer segments, product and pricing, risk and compliance) needed in order to fulfill the designing, validating, implementing and servicing of the value propositions partners management, digital sales and sales management
• Monitor and manage regulatory requirements for each partner to ensure full compliance
• Propose new initiatives and recommendations to drive campaigns outreach.
• Drive the onboarding and implementation of digital strategic partnerships
• Design and support the value propositions and business models (including go-to market, acquisition model, operating model, service model and technology)
• Review the design and implementing of new digital campaigns to drive sales

Who we are looking for:

Competencies & Personal Traits

• High degree of innovative and lateral thinking, solutions-orientation and ability to drive outcome
• Strong business and commercial acumen
• Ability to bring together and work with cross functional teams
• Very strong pitch, presentation and communication skills
• Project management abilities and strong analytical skills
• Self-motivated and willing to expand knowledge
• Good collaboration skills and an effective team player
• Knowledge of the Financial / Insurance industry having worked with a salesforce / distribution team to drive successful adoption of solutions and programmes for conversion and sales results

Working Experience:

• Minimum 2 years of relevant experience in partnerships, marketing, business development or business management.
• Possess good understanding of insurance, project management, sales and digital tools.
• Knowledge of industry trends and competitive landscape.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

As the member of the International Financial Reporting Standard (IFRS) 17 Program Office, you will participate in the local implementation of the standards for Prudential Singapore. We are looking for candidates who are passionate about financial reporting to participate in various workstreams within Actuarial.

Job Description:

• Review and provide feedback to the regional deliverables for solution design & build that affect Actuarial
• Act as actuarial advisor in local solution design & build
• Support the development of data and system specifications for IFRS17
• Support IT on source system enhancement based on the detailed data gap analysis
• Provide actuarial support to IT in building the end-to-end ETL tools
• Participate in UAT for ETL tools, source system changes and sub-ledger system
• Drive the development and implementation the new end-to-end reporting process and control for Actuarial
• Provide actuarial support to the Finance division initiative on reporting process re-engineering

Who we are looking for:

Competencies & Personal Traits

• Passionate about financial reporting
• Motivated and pro-active
• Detailed oriented and work independently
• Strong technical and analytical skills
• Committed to excellence and always strive to deliver results with high standards
• Good understanding of insurance products
• Good working knowledge of Prophet systems and valuation data management program (such as SQL) is a plus

Working Experience

• 3 - 7 years of actuarial experience or any other analytical role
• IFRS17 work experience is preferred

Professional Qualifications

• Actuarial qualification is preferred but not necessary

Education

• Degree in Actuarial, Mathematics, statistics or Finance

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Profile Summary:

In this role, you will assess medical and financial risks of applicants for life and health insurance policies. As part of this dynamic role, you will report to the Head of High Net Work Underwriting and work closely with internal and external stakeholders to evaluate the risk and exposures of potential clients.

Job Description:

• Assess medical and financial risks of applicants for life and health insurance policies
• Make decisions, within the given authority, that are consistent with underwriting standards and compatible with market trends
• Review cases with complex medical conditions and multiple risk factors
• Process a customer request end to end
• Provide support and services to Financial Consultants on matters relating to underwriting
• Zoom calls with distribution channels on matters relating to New Business
• Be involved in ad hoc projects

Who we are looking for:

Competencies & Personal Traits

• Sound knowledge of medical conditions, insurance laws & regulations
• Good understanding of insurance products
• Customer-oriented, with good interpersonal and communication skills
• Confident in problem solving and decision making
• Possesses project management skills
• Proficient in MS Office

Working Experience:

• 5 years of experience in life underwriting preferably with High Net Worth experience

Professional Qualifications:

• ACII, ANZIIF, ALU or LOMA

Education:

• Degree in Biomedical Science or Nursing

Language:

• English

Management Associate (Actuarial Track)

Job Summary:

We are seeking highly motivated and talented fresh graduates from Actuarial Science or related fields with less than 3 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme in the Actuarial Specialist Track. This is an exciting opportunity for individuals who are interested in becoming a future-ready Actuarial leader in a leading insurance company. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations throughout the organization for the first two years, including actuarial pricing, valuation, modelling, capital management, and more

• Lead and execute company-wide projects to drive strategic initiatives

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree in actuarial science, mathematics, or a related field from an accredited institution.

• Less than three years of work experience in any field.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

• A strong desire to pursue a career in actuarial science.

• Passed or made significant progress towards passing actuarial exams.

Management Associate (Generalist Track)

Job Summary:

We are seeking highly motivated and talented fresh graduates with less than 3 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme. This is an exciting opportunity for individuals who are interested in becoming a future-ready leader. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations for the first two years throughout the organization, including Distribution, Customer, Human Resources, Finance, and Operations, among others.

• Lead and execute company-wide projects to drive strategic initiatives

• Attend training sessions and self-study to gain knowledge and insights into the insurance industry

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree from an accredited institution.

• Less than three years of work experience.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be a part of Prudential’s HNW & Affluent Segments team and will be responsible for the management and execution of HNW & Affluent projects to drive customer growth and business goals.

Job Description

• Plan and implement campaigns/initiatives to grow the HNW & Affluent customer segments and deepen share of wallet with Prudential.
• Engage existing HNW & Affluent customers with value propositions such as loyalty privileges, servicing, content engagement and experiences.
• Ensure timely delivery of engagement communications with customers.
• Drive business goals through digital marketing cross-sell campaigns targeting existing segment customers and upgrading customers.
• Work closely with various business units and functions to ensure smooth implementation of HNW & Affluent campaigns.
• Collaborate with Marketing & Events team to conceptualize and plan go-to-market brand campaign and experiential events to engage and acquire targeted customers.
• Analyse and monitor campaigns performance and continuously refine projects for improvement and align to the needs of the customers
• Manage campaign budgets and perform financial forecasting to ensure KPIs are on track.

Who we are looking for:

Competencies & Personal Traits

• Excellent interpersonal and stakeholder management skills – able to negotiate and manage conflicts with both internal and external stakeholders.
• Able to multitask and manage the planning and execution of multiple campaigns concurrently
• Strong numerical and analytical skills
• Adept in using digital tools and platforms (e.g. Salesforce Marketing Cloud)
• Demonstrates proactiveness, self-starter and team-oriented
• Strong and creative problem-solving skills – able to think on feet and react quickly in adverse situations

Education & Work Experience

• Recognized degree, preferably in Marketing or Business
• Minimum 5-8 years of relevant work experience, preferably in financial institutions.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are seeking highly motivated and talented fresh graduates with less than 2 years of experience to join the ASPIRE: Prudential Corporate Graduate Programme. This is an exciting opportunity for individuals who are interested in becoming a future-ready leader. ASPIRE is a two plus three-year programme that offers a forward-looking, holistic and deliberate development programme aimed at accelerating progression for successful candidates through targeted interventions to build future-ready leaders.

Job Responsibilities:

• Participate in various departmental rotations for the first two years throughout the organization, including Distribution, Customer, Human Resources, Finance, and Operations, among others.

• Lead and execute company-wide projects to drive strategic initiatives

• Attend training sessions and self-study to gain knowledge and insights into the insurance industry

• Participate in short-term projects to gain new skills and development opportunities

Job Requirements:

• A bachelor's degree from an accredited institution.

• Less than two years of work experience.

• Demonstrated leadership abilities and a strong work ethic.

• Excellent communication, interpersonal, and analytical skills.

• The ability to work collaboratively and independently.

• The willingness to learn and adapt to changing business needs.

In this role, you will perform a series of end-to-end policy transaction requests across the Shield Policy Management Team. As part of this dynamic team, you will report to a Team Lead and ensure that all requests are addressed promptly to ensure timely and seamless customer experience.

Job Descriptions:

• Process Shield end to end policy transaction requests in accordance to guidelines, service standard and quality
• Perform policy assessment and judgment on Shield policy changes
• Follow up with customers on Shield transaction requests
• Provide support and services to Financial Consultants on Shield Policy Servicing matters
• Identify internal process improvement opportunities for improving efficiency and customer centricity

Who we are looking for:

Competencies & Personal Traits

• Excellent communication, interpersonal and problem solving skills
• Highly motivated, results & customer service oriented
• Strong analytical and quantitative skills
• Proficient in MS Office

Working Experience

• Work experience in the insurance industry will be an advantage

Education

• Diploma/Degree in Business Administration/Management

Language

• English

Job Description

Job Profile Summary:

In this role, you will administer and maintain a portfolio of policies of high complexity and ensure the prompt issuance of policy contracts and bills. At the same time, you will support the team in providing administrative support in servicing the clients. You will report to the Billing Team Lead, Enterprise Business Operations, and work closely with various stakeholders to ensure that policy contracts, premium notices and endorsement are issued within the agreed turnaround time.

Job Description:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes issuance of bills, policy contracts, endorsements and medical cards.
• Handle phone and email enquiries via various channels. E.g. Contact Centre, direct clients, etc.
• Work with different appointed Third-Party Administrators (TPAs) to ensure that clients' requested services are provided for. Ensure that clients' complaints / feedbacks are resolved with the TPAs and clients' service level agreement are met.
• Participate in assigned projects / product launches and ensure that tight timelines are adhered and met.
• Perform UAT, as and when required.
• Coach and mentor junior administrators.
• Other Adhoc assigned tasks.

Who we are looking for:

Competencies & Personal Traits

• Strong interpersonal and communication skills
• Meticulous and detail oriented
• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen
• Enjoy working with people at all levels and across functions
• Curiosity in exploring new tools and solutions to address operational needs

Working Experience

• 1 – 2 years working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme is desirable
• Knowledge of term life or hospital and surgical plans is a must

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Job Profile Summary:

In this role, you will manage the execution and delivery of IT projects for Prudential Singapore. As part of this dynamic role, you will report to Scrum Master Lead, and work closely with business units and other IT teams to deliver IT projects according to the agreed scope, timeline and cost.

Job Description:

• Implement and enforce Scrum principles and practices, facilitate continuous improvement, and identify and remove team impediments.
• Work closely with the scrum team to deliver the project deliverables, prioritization, estimations and planning.
• Ensure the scrum team's adherence to delivery schedule and estimates. Assess & surfaces all schedule risk and communicate accordingly.
• Ensure coherence of the tasks in product/sprint backlog and commitment based on release and functionality of overall product.
• Experience overseeing multi-function project teams including Developers, Business Analysts, and QA Personnel
• Assures transparency of the work that is being done and communicate its progress via regular reporting inclusive of:
  i) Burndown Charts
  ii) Status reports, Risks, Issues
• Facilitate discussion, decision making, and conflict resolution.
• Participate in discovery sessions with customers and stakeholders.
• Assess the Agile maturity of the team. Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem-solving.
• Knowledge of regulatory requirements (e.g. PDPA, MAS TRM and MAS Outsourcing Guidelines).
• Develop project and resource plan with all stakeholders (IT, Users and vendors).
• Ensure that deliverables are in accordance to relevant IT policies and procedures.
• Conduct periodic project status review with all stakeholders, including to Project Steering Committees.
• Manage stakeholders, including influencing and persuading, as part of project delivery.

Who we are looking for:

Competencies & Personal Traits

• Independent and works well across different functions
• Excellent problem analysis skill. Innovative and creative in developing solutions
• Strong sense of drive and commitment to deliver on responsibilities
• Strong verbal and written communication skills
• Works well in a dynamic environment
• Ability and willingness to be hands-on

Working Experience

• More than 10 years in IT, with at least 2 years experience in managing and delivering IT projects
• Possess strong and proven track record of managing large scale IT application projects using Agile software development

Professional Qualifications

• Professional qualifications in 1 of the following will be an added advantage:
• Certification in IT Project Management (CITPM)
• Project Management Professional (PMP)
• Certification in Outsourcing Management for IT (COMIT)
• Certified ScrumMaster (CSM)
• PMI Agile Certified Practitioner (PMI-ACP)

Education

• Bachelor in Computer Science, Computer Engineering or equivalent

Language

• Fluent written and spoken English

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will focus on all reinsurance solutions for the Company.

Job Description:

• Responsible for the preparation of Reinsurance analysis including cost of reinsurance, sum at risks statistics and retention level.
• Responsible for reinsurance reporting to MAS, senior management, local and regional office.
• Providing support to reinsurance projects for new product launch, financial optimization and where the partnership with reinsurers are involved.
• Responsible for the timely administration of reinsurance transactions / settlement, signing and execution of reinsurance treaties backing all reinsurance arrangements.
• Comply with controls and standard operating procedures around reinsurance system setup, changes and enhancements.

Who we are looking for:

Competencies & Personal Traits

• Good technical, analytical and problem solving skills, with the ability to work independently
• Good communication skills
• Self-motivated and outcome oriented
• Detailed oriented
• Committed to excellence and always strive to deliver results with high standards
• Experience with Prophet model and ALS, data processing/conversion software e.g. SQL/DCS is preferred

Working Experience

• 1 – 4 years of relevant experience in actuarial roles or positions

Professional Qualifications

• Good progress in actuarial examinations from a recognized professional actuarial body

Education

• Degree in Actuarial

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.