Total 2,875 Sales / Marketing job vacancies in Potong Pasir, North East

Roles

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met

Requirements

• Minimum 5 years of sales and business development experience, preferably in the cleaning, F&B industry, or dishwasher industry
• Ability to analyze market trends and competitive activity to identify growth opportunities
• Proven track record of achieving sales targets and growing market share
• Strong leadership, communication, and interpersonal skills
• Proficiency in MS Office and CRM software
• Proficiency in English
• Ability to build rapport
• The ability to work under pressure

Job Benefits

• Performance bonus
• Training and learning opportunities
• Career progression and development

Common accountabilities:

- Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists. ​

- Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.​

- Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.

Specific accountabilities:

Engagement management:
* Plan and manage all solution-oriented activities of IT bid projects including additional services
* Be the prime Amadeus point of contact for the customer on functional and technical matters
* Lead amadeus functional and technical SMEs interacting with the customer
* Ensure optimised use of customer and Amadeus ressources during the engagement phases (familiarisation, gaps indentification, gaps description, scope optimisation...)
* Coordinate the joint elaboration of the solution design
* Identify and manage all potential competitive threats and risk associated with the solution
* Ensure effective handover of IT sales projects to project implementation teams

RFP/RFI engagements and unsolicited proposals:
* Set up high-level project timelines for the RFP answer. Identify & secure resource requirements from relevant groups (PMs/Dev/ADP) and coordinate all components/inputs to the answer
* Produce solution-related documentation for IT customer proposals

* Produce solution-related documentation for IT customer proposals & prepare the response document for submission

*Lead all T2RL bids with all processes complied as per T2RL portal requirements.

Scope definition and approval process
* Support Technical Scoping workshops in identifying and referencing all interfaces to be developped. Interaction with Amadeus and customer senior management required
* Coordinate different functional streams on the customer side with Amadeus PM and Product Definition teams in order to ensure end to end solution consistency
* Minimize functional and technical gaps throughout the sales engagement
* Coordinate the approval process ensuring sign off of customer and Amadeus groups

Sales support during Commercial and Contractual discussions
* Ensure alignment between the proposed solution with the commercials
* Support Sales in contract negotiations for solution-related issues and review solution-related contract schedules

Portfolio evolution
* Feed market & customer solutions requirements to Product Management for product qualification (private or community product, itemised product ot included in baseline)
* Whenever possible, analyse solution offerings of competitors and inform Product Management and IT Marketing accordingly

About ideal candidates

• Master degree in computer science, or MBA
• Proven experience and passion for pre-sales, experience on RFP/RFI process, T2RL processes, hands-on live product demos
• Minimum 10yrs experience in Airline IT product presales or product marketing.
• Proven skills in using data to drive solution decisions.
• Ability to set and manage priorities judiciously.
• Effective communication skills towards customers, executive stakeholders, and teams.
• Motivated self-starter with the ability to learn and adapt.
• Experienced in project management, stakeholder coordination & senior management reporting.

Job Responsibilities :

The Director of Sales & Merchandising will lead the Merchandising team to drive sales revenue growth and profits across product categories, within Razer.com (Direct to Consumer) through data driven insights, successful digital activations and excellent consumer experience.
This role is also responsible for tracking and driving Razer.com sales, inclusive of baseline monthly revenue and campaign executions, to ensure success. This includes engaging with key stakeholders and regions to strategize all business aspects of global product merchandising planning, business development, end-to-end process optimization to drive profitable sales growth and operational efficiencies.

• Lead regional Direct-to-Consumer (D2C) platform, Razer.com to grow and drive sales through strategic initiatives
• Collaborate and work with internal stakeholders (Regions, Product Business Units, Operations etc.) secure support, commitment and investment to plans / initiatives
• Demonstrate deep understanding of and thought leadership in ecommerce landscape, business management, product & online channel strategy to build strategic plans, including key strategic initiatives & operating plans with clear goals, execution plan and metrics, to drive Razer.com differentiation and growth
• Drive value added services identification and supporting them to execution and incubation to drive best in class customer experience
• Run regular checks on Razer.com merchandising to ensure optimal user journey and brand compliance
• Deliver interim and final reports on partner performance, including web analysis and evaluation of KPIs
• Support planning & implementation of global campaigns for Razer.com with stakeholders
• Directs the efficient allocation of technology, support, and training resources impacting the sales organization
• Builds and plans for an organization of continuous process improvement

Pre-Requisites :

• Minimum 5 years leadership experience in D2C eCommerce business, particularly in driving categories sales and strategies
• Track record of achieving revenue, profitability and customer satisfaction goals
• Experience in managing a global D2C business including demand/supply planning, D2C order fulfilment, customer service, returns policies etc
• Experience with global eCommerce platforms (e.g. SAP Commerce Cloud, IBM Websphere) and Enterprise Resource Planning systems (e.g. SAP, Oracle)

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Working Location : Metropolis Tower 1

Working Days : Monday to Friday

Working Hours : 9.00am to 6.00pm

Salary : $4,500 to $5,500 per month

Contract Duration : till December 2024 (with option to extend)

What’s the Role?

As a IT Business Analyst, you will play a crucial role in supporting the company’s digital transformation initiatives. You will be responsible for analyzing business processes, identifying areas for improvement, and implementing technology solutions to drive efficiency and productivity. This role requires a versatile individual with a strong understanding of IT systems, coding skills, and a willingness to learn new technologies. You will take ownership of projects and see them through to successful delivery, ensuring that business requirements are met and stakeholders are satisfied.

You also be responsible for the followings:

• Business Analysis: Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and recommend solutions. Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Technology Solutions: Design, develop, and implement technology solutions to address business needs. This may involve coding, scripting, or configuring existing systems to meet requirements. Stay up-to-date with emerging technologies and trends to propose innovative solutions.
• Project Management: Take ownership of projects from initiation to delivery, ensuring that timelines, budgets, and quality standards are met. Collaborate with cross-functional teams, including developers, testers, and business users, to ensure successful project execution.
• Stakeholder Management: Build strong relationships with business stakeholders, understanding their needs and providing effective solutions. Communicate project updates, risks, and issues in a clear and concise manner.
• Continuous Improvement: Proactively identify opportunities for process improvement and automation. Drive efficiency gains through the use of technology and streamlined workflows.
• Documentation and Training: Create and maintain documentation, including user manuals, technical specifications, and process flows. Conduct training sessions to educate end-users on new systems and processes.

What You Must Have:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• Proficiency in coding and scripting languages, such as Python, Java, or SQL.
• Experience with data analysis and visualization tools, such as Power BI.
• Familiarity with SCRUM/Agile methodology.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Self-motivated and proactive, with a strong sense of ownership and accountability.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Willingness to learn new technologies and stay updated with industry trends.

JOB PURPOSE

The Product Marketing Manager is responsible for the overall performance of a business unit with regards to sales, margin, inventory, quoting strategies, suppliers, and the ongoing development of the employees.

PRINCIPAL ACCOUNTABILITIES

Set & achieve sales and margin budgets & objectives

• Perform all necessary research and analysis to establish achievable but yet aggressive sales and profit margin goals by class and by supplier.

Business unit quarterly business review

• Review entire business KPI (Key performance indicators) with business unit. Determine actions required to meet objectives. This is an all-encompassing review: sales, inventory, profit margin, in addition to performance to SLA (Service Level Agreement); supplier performance, customer performance, staff development, etc.

Supplier relationship management

• Build and maintain relationships with all suppliers at the appropriate levels. Supplier Champions are assigned for each supplier.

DPP pricing negotiation

• In conjunction with the Global Commodity Manager, negotiate preferential pricing for Future on stocking devices. For focus suppliers, the Director is responsible.

Product knowledge

• Understand the basic technologies for which you are responsible. Top end applications, basic electronic function the product does in a circuit. Understand the market trends of the end application as fluctuations can influence supply and demand.

Market knowledge

• Understand and communicate competitive landscape, product availability, pricing trends.
• Maintain close scrutiny on market conditions (lead-time and lead-time trends) to establish when inventory needs to be increased in anticipation of future market developments.

RESPONSIBILITIES

• Perform all necessary research and analysis to establish achievable but yet aggressive sales and profit margin goals by class and by supplier.
• Review entire business KPI (Key performance indicators) with business unit. Determine actions required to meet objectives. This is an all-encompassing review: sales, inventory, profit margin, in addition to performance to SLA (Service Level Agreement); supplier performance, customer performance, staff development, etc.
• Build and maintain relationships with all suppliers at the appropriate levels. Supplier Champions are assigned for each supplier.
• In conjunction with the Global Commodity Manager, negotiate preferential pricing for Future on stocking devices. For focus suppliers, the Director is responsible.
• Understand the basic technologies for which you are responsible. Top end applications, basic electronic function the product does in a circuit. Understand the market trends of the end application as fluctuations can influence supply and demand.
• Understand and communicate competitive landscape, product availability, pricing trends.
• Maintain close scrutiny on market conditions (lead-time and lead-time trends) to establish when inventory needs to be increased in anticipation of future market developments.
• Based on business unit strategy, review all CBO for assigned branches to identify potential issues and sales and profit margin opportunities.
• Prepare and execute quarterly reviews and ensure that we deliver on our commitments to suppliers by creating realistic objectives and follow through on action items.
• Plan and prepare meeting agenda for communication meetings. Present & discuss relevant information in a timely and effective manner. It should include topics such as Service Level Agreement, sales, profit margin, quoting, training, market conditions.
• Negotiate special returns with suppliers where we require additional flexibility outside of contractual rotation/scrap allowance. In addition, special returns need to be actioned by any individual who is able to use their relationship, developed with the supplier, to gain a favor.
• Identify and maintain parts in inventory where sales and marketing needs to be alerted to tightened availability for appropriate business reasons (market conditions, manufacturing issues, etc).
• Approval of quotes based on a dollar threshold set by business unit.
• As appropriate, visit selected customers in the field, and participate in customer visits at corporate headquarters. Prepare and present appropriate information.
• Expedite existing supplier purchase back orders for stocking and/or specific customer requirements. For those situations where greater effort and relationship is required to achieve satisfactory results.
• Target and sign new franchises.
• Determine initial inventory investment, execute on supplier development plan.
• Perform range reviews to determine top non line items to create and purchase.
• Assign quotes by branch and balance workload across quoting positions in a business unit.
• Update cost books, lead-time, factory stock, cross reference files for dashboard and business unit shared drive.
• Adjust CBO pricing upwards in appropriate business conditions (supplier cost increase, restricted availability, etc).
• Prepare and present product related material to increase knowledge base of marketers and / or sales. Includes arrangement of suppliers / reps to conduct training sessions.

REQUIREMENTS

• A Degree qualification or equivalent in a relevant field of study.
• At least 5 years of relevant working experience focused on product marketing.
• Experienced in the electronics industry within distribution, component manufacturers and/or EMS companies is highly advantageous but not a must.
• Overseas travel is required for this position.

Working location: ESR BizPark Changi (short walking distance from Expo MRT station)

We are looking for a Corporate Administrator who plays a crucial role in ensuring the efficient operation of our office, supporting the Head of Studio, and fostering a collaborative and positive work environment. Fluency in Japanese is a definite requirement for this role due to the need to assist in communications with offices in Japan. If you are a team player with a hands-on approach and a passion for excellence in office management, HR support, and international communication, we would love to hear from you.

Reports To: Head of Studio

Experience Level: 3-5 years, Executive or Manager Level

Main Responsibilities:

- Office Management and Administration:

• Oversee all aspects of facilities and administration operations, ensuring the smooth day-to-day functioning of the office.
• Manage office communications, including emails, phone calls, and correspondence.
• Supervise office space and facilities
• Update and maintain office policies as necessary.

- Human Resources Support:

• Provide HR support, including the management of work passes, employee medical insurance, benefits administration, and maintaining accurate employee leave records.
• Handle administrative matters related to staff employment, confirmation, and resignation.
• Assist with HR-related inquiries, fostering a positive work environment through effective communication and conflict resolution.
• Support recruitment efforts, employee onboarding, and offboarding processes.

- Financial Management:

• Assist in the presentation of monthly financials and yearly budgeting to management.
• Coordinate month-end closing and submission of monthly financial reports.
• Manage payroll, CPF submissions, and IRAS Auto-Inclusion Scheme submissions.

- Executive Support:

• Provide assistant support to the Head of Studio, including management of schedules, coordination of meetings, and handling of communications.
• Act as a liaison for the Head of Studio, assisting employees in HR matters and other ad-hoc requests.

- Vendor and Supplies Management:

• Liaise with third-party vendors, managing purchasing and maintaining office supplies.
• Negotiate with vendors/suppliers to ensure cost-effective procurement.
• International Liaison:
• Liaise with offices in Japan and other locations on administrative matters, ensuring alignment across different regions.
• Assist in communicating effectively with Japanese officers, facilitating seamless international collaboration.

Requirements:

• Bachelor's degree or Diploma in Human Resources, Business Administration, or equivalent.
• Minimum 3 years of experience in Office Administration or HR Administration.
• Fluent Japanese language skills are essential for facilitating communication and coordination with our Japan offices, ensuring alignment and collaboration across regions.
• Proficiency in Microsoft Office applications and experience with executive-level calendar management.
• Independent, self-motivated, with strong management skills and leadership qualities.
• Excellent coordination, organizational, and interpersonal skills.
• Meticulous, efficient, proactive, and able to multitask and prioritize.

We are currently seeking a Business Process Consultant Lead to Order (L2O) for the Business Process Improvement L2O team in BPS division.

In this role, you will coordinate process implementation, improvements, and formalization projects with a focus on the L2O area. You will act as a core team member to support process workstreams during integrations and system roll-outs (e.g. SAP S/4 Hana, new modules in Salesforce). If you are keen to work at a global level to drive the effectiveness and profitability of BPS Sales & Services organization, we look forward to receiving your application.

What you will accomplish together with us:

• Design and support end-to-end template processes within L2O, including their testing, training and implementation and implementation in close collaboration with business stakeholders and business process experts
• Review and analyze with roll-out model L2O processes to identify weaknesses and potentials for process optimization and harmonization (execution of fit-gap workshops)
• Execute as-is assessments and weak point analyses ensuring use of process improvement tools
• In collaboration with the Business Process Expert help drive global projects and sub-projects for process improvement, digitization, or automatization, leading to increased efficiency and scalability
• Ensure process documentation according to the defined standards and requirements
• Define and continuously monitor process performance indicators
• Support in S/4 Hana or other migration activities impacting L2O processes
• Support process integration activities related to new business integrations
• Conduct workshops and presentations of project results
• Support the organization in maintaining a work environment with a customer oriented and quality mindset that fosters learning, open communication, collaboration, integration, and teamwork, inclusion & diversity

What will convince us:

• 5+ years’ experience with business process improvements, preferably in Sales or Marketing or 3+ years’ experience with business process improvements holding a bachelor’s degree.
• You have good knowledge with business process engineering tools and methods, Six Sigma qualification is an advantage
• Strong Project management skills ideally also in the further development of processes, systems, and applications in an international corporate environment
• Strong Communicator and Presentation skills
• High learning agility and developed analytical and problem-solving skills
• Proven experience with SAP ERP and / or Salesforce resp. other CRM platform, including implementation, training, and documentation
• Fluent English is a must, additional languages are an advantage
• Up to 15% domestic and international travel
• Identification with our core values: Sustainability, Openness, Enjoyment, and the motivation to work in a fast-growing company

Role Description

This is a full-time on-site role for a Senior Business Development Executive, located in Changi. The Senior Business Development Executive will be responsible for new business development, lead generation, business communication, and account management. The role requires understanding of and ability to navigate the local market to maximize business opportunities, and to establish strong business relationships with clients.

Qualifications

• New Business Development and Lead Generation skills
• Excellent communication skills, including the ability to build and maintain strong business relationships
• Strong business acumen and analytical skills
• Account Management skills
• Bachelor's degree in Business Administration or related field
• Proven track record of successful business development and sales
• Experience in the relevant industry is a plus

In cooperation with the Director of Marketing Communications, his/her role is to assist for all key marketing, and events of the properties including above and below the line marketing, digital and content marketing, creative and communications development, events planning and organising to support the business objective set for the hotel marketing communication planning, budgeting, execution, reviews and results measurement taking in consideration the available brand standard and tools.

PRIMARY RESPONSIBILITIES

• Assist to strategise, draw up and execute marketing and promotion plans and activities to promote the hotel’s products, services, facilities and promotions, as well as measure, analyse and evaluate performance of these marketing efforts.
• Assist to implement Dusit graphic standard in guest collaterals, sales collaterals and advertising execution to ensure that each items is in line with the Dusit graphic standard and is validated by the Corporate Office.
• Assist to support the sales & marketing department by developing the hotel sales and marketing tools including presentation file, corporate gift, media kits, multimedia tool etc. to ensure the most appropriate communication of the hotel, the product and the brand.
• Assist to develop and implement the advertising, collateral and promotional materials of the hotel including its F&B, spa, golf and recreation outlets as well as actively promote the hotel’s outlets into the market.
• Assist to manage creative developments such E-Newsletters, posters, flyers, banners, advertisements as well as update TV and other displays in hotel guest rooms and public areas.
• Assist to manage hotel’s marketing assets and platforms including media library, photography & videography, simple creative designs, website, microsites, mobile apps, social media, and others.
• Provide assistance in hotel’s Events, PR and media relations, activities and activations, including copywriting of press releases, media seeding, KOL collaborations, event coverage and other marketing support.
• Assist to manage and promote the hotel’s customer relationship programs
• Seek partnership and joint promotions with credit cards companies, magazines, airlines, NTOs, websites, mobile networks, consumer brands and business associations.
• Develop and maintain excellent working relationship with internal and external departments, business associates, suppliers, stakeholders, sponsors and guests.
• Be the hotel representative in both internal and external functions and events.
• Conduct marketing surveys for hotel and compile the report with marketing suggestion.
• Manage the hotel’s database including gathering more new potential, maintain the exiting as well as develop the database and the hotel’s email marketing.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Public Relations, Mass Communications or relevant discipline
• Minimum of 1-2 years relevant experience in a similar capacity
• Possess a quality to establish strong media and social connections.
• Have a positive attitude toward challenges and the drive to excel
• Have good communication skills in written and spoken English

*Only shortlisted candidates will be notified.

For any enquiry, please WhatsApp to 92344805

Dusit Thani Laguna Singapore Hotel also offers many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data may also be transferred outside Singapore.

· Position: Sales Executive (Investment)

· Location: Bukit Timah

· Working Hours: Monday to Friday (9am - 6pm)

· Salary (commensurate with experience): Up to $6,000 basic salary + ATTRACTIVE COMMISSION - GROSS Up to $30K/Month

· Duration: Permanent

· Industry: Real Estate Owner & Investment

Main Responsibilities:

· Focus on raising capital

· Building and cultivating existing investor relationships across a variety of investor types – family offices, high-net-worth investors, private banks, fund of funds, etc

· Identify potential investors and develop proper points of contact

· Initiate calls to investors and meet face-to-face to explain investment opportunities

· Initiate and support investor events (in-person and webinars) as required in close cooperation with the marketing and operations teams

· Control the prospect tracking and prioritization

· Record all interactions with investors in a customer relationship management platform

· Support the marketing team in the development of marketing materials (sales brochures, website, presentations, and letters) used in the capital-raising process

· Participate in strategic planning with senior management to set sales and financial goals

· Assist senior executives of the firm with strategic decisions and business initiatives associated with fundraising, marketing, and investor relations

Requirements:

· Bilingual in English and Mandarin to converse with Mandarin speaking associates

· Previous track record with proven success in achieving aggressive growth and revenue targets in a fast-paced, results-oriented environment

· At least 5 years of sales experience with excellent verbal and written communication skills

· Service-oriented and pro-active, with good interpersonal skills and a passion for developing strong relationships with existing clients and prospects

· Good Microsoft Office Skills (including Excel, Outlook, PowerPoint, and Word)

Email to: [email protected]for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Role Summary:

As a Marcom's Intern at framethefolks, you will be an integral part of our marketing and communications team. This role offers the opportunity to gain hands-on experience in various aspects of marketing communications, including content creation, social media management, brand strategy, and campaign development. You will work closely with our experienced team of marketers and creatives to contribute to real projects and initiatives that have a tangible impact on our clients' success.

Duration:

3 Months - 6 Months

Location:

Tampines West

Hybrid Working Environment > Work From Home & In-Office Flexibility

marketing communications.

Key Responsibilities:

• Assist in the development and execution of marketing and communication strategies.
• Contribute to the creation of engaging content for our website, social media platforms, and marketing materials.
• Support the management of social media accounts, including content scheduling, engagement analysis, and follower growth tactics.
• Participate in brainstorming sessions and contribute creative ideas for campaign concepts and promotional materials.
• Help organize and coordinate marketing events and initiatives.
• Conduct market research and competitive analysis to support strategic planning.
• Collaborate with cross-functional teams to ensure cohesive branding and messaging across all channels.

Requirements:

• Currently enrolled in or a recent graduate of a Diploma/Degree program in Marketing, Communications, Public Relations, or a related field.
• A keen interest in marketing, branding, and the creative industry.
• Strong written and verbal communication skills.
• Creative thinker with the ability to work independently and as part of a team.
• Basic understanding of social media platforms and digital marketing trends.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with Adobe Creative Suite (Photoshop, Illustrator, InDesign) is a plus.

Learning Outcomes:

• Gain comprehensive insight into the operations of a leading creative agency.
• Develop practical skills in marketing communications and content creation.
• Enhance your understanding of brand strategy and campaign management.
• Build a professional network within the branding and marketing industry.
• Receive mentorship and feedback from experienced marketing professionals.

Founded in 2006, IGG is a leading global mobile games developer and publisher committed to making amazing innovative games for players all over the world. Our games are available in 23 different languages, and are enjoyed by 38 million monthly active users from over 200 countries and regions.

At IGG, we are innovators at work, gamers at heart.

We are currently looking for a Marketing Executive to join our energetic team in Singapore!

Job Description

Responsible for marketing and promotion of IGG's game products, focusing mainly on the European and American markets.

Able to propose creative marketing and operational insights, as well as feasible plans based on strategic goals and user insights.

Collect and organise information on overseas gaming markets and products, and analyze and summarize marketing experiences and methods.

Responsible for communicating and coordinating with internal and external teams, collaborating to drive the planning and execution of brand marketing and promotion projects.

Passionate about exploring new projects, including finding partners/platforms and establishing good cooperation with different channels.

Job Requirements:

Degree in Marketing, Communications or any related discipline

Passionate about gaming, regularly follows social media trends

Possesses creative and independent thinking abilities, good

communication and negotiation skills, and a strong sense of teamwork.

Able to liaise with Chinese speaking internal stakeholders

Candidates with gaming marketing-related internship experience and possess an interest in the American market advantageous

What’s in it for you:

Vibrant work environment

Medical & Dental benefits

H&S Insurance coverage

Health screening subsidy

Exciting team building activities

Birthday gift

Position

Overview: The department is responsible for development and maintenance of Risk and Finance applications used by worldwide users. Among others, it includes Credit Approval & Counterparty Risk IT

The section handles applications responsible for risk data collection, risk calculation and monitoring for CACIB worldwide.

It also covers Front Office Applications, Credit Decision Processing tool, Global Authorization Repository system and Default History Data Base. The applications are all in-house developments.

Main responsibilities

• Analyze and assess business functional specifications, impact analysis; recommend solutions to maximize efficiency and improve business value.
• Hands on experience on data analysis, applications INT testing & integration testing is a must.
• Proficient in supporting User Acceptance Testing (UAT) and liaise & follow-up on all testing phrase.
• Manage the change requests during the implementation stage in coordination with sponsors, project managers and technical teams
• Ensure the daily follow up for the implementation of the solution with the developers, identify and address deliverable risk(s), and propose mitigant plan.
• Stakeholder management with our counterparts based in Paris
• Manage L3 support to ensure application stability and work closely with L1/L2 support team & business line on resolution in support issues.
• Good knowledge in Loans and Counterparty risks (Authorization, Guarantees etc.) is added advantage.
• to write specification and user stories

Qualifications and Profile

• This position requires a minimum of 4 years' relevant experiences as a Business Analyst.

Professional Skills and Mindset

• Ability to learn fast, efficient and autonomous, with a problem-solving orientation.
• Excellent analytical and organizational skills
• Very good oral and written communication skills
• Ability to speak French is added advantage due to the need to liaise with Paris HQ.
• Experience with Agile process knowledge of TFS & JIRA
• Practical skills in using SQL Queries
• Knowledge of project management and software development lifecycle is a must.
• Proficient in MS Office and Microsoft Project (MSP) is an advantage

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Responsibilities:

• Develop and implement sales strategies and plans to achieve revenue targets and expand market share.
• Lead the sales team, providing guidance, coaching, and motivation to achieve individual and team goals.
• Build and maintain strong relationships with key customers, identifying their needs and providing customized solutions.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities and adjust strategies accordingly.
• Collaborate with the operations team to ensure efficient production, inventory management, and timely delivery of products/services.
• Analyze sales and operational data to identify areas for improvement, optimize processes, and enhance profitability.
• Oversee the development and implementation of customer service initiatives to ensure exceptional customer satisfaction.
• Foster a culture of continuous improvement, innovation, and teamwork within the sales and operations departments.
• Prepare regular reports on sales performance, operational metrics, and key performance indicators (KPIs) for management review.
• Stay updated on industry trends, market conditions, and regulatory requirements to proactively address challenges and opportunities.

Requirements:

• Proven track record of at least 1 year in sales and operations leadership roles, preferably in a similar industry, (no experience is welcomed)
• Strong business acumen with a deep understanding of sales strategies, market dynamics, and operational best practices.
• Excellent leadership skills with the ability to inspire, motivate, and develop high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients and stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Strong problem-solving skills and the ability to drive process improvements and operational efficiency.
• Proficiency in using CRM systems, sales forecasting tools, and other relevant software applications.
• Results-oriented mindset with a passion for achieving targets and driving business growth.
• Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.

Ranpak is a leading manufacturer of sustainable paper packaging and automation solutions for the efficient and effective cushioning and protection of products during shipment. Founded in 1972, Ranpak is a multinational organization, is publicly traded on the NYSE (NYSE: PACK) and has over 700 employees worldwide. With business growing strongly across the globe, a fantastic opportunity is now available to join our Asia Pacific Team as Director, Sales & Marketing APAC

Summary

The Director, Marketing & Sales APAC will be a key executive leading the marketing and sales functions in the APAC region and a member of the global senior leadership team. The incumbent must have a strong, dynamic leadership presence, demonstrated strategic thought leadership, and commercial management skills. He/she will be responsible for driving the marketing strategy and execution, as well as sales growth for Ranpak in the APAC region, through a team of marketing and sales professionals. He/she must operate within the Ranpak environment, including following policies and processes defined by the public company parent (NYSE: PACK). As a market-facing representative of Ranpak, the incumbent must lead and act with integrity, authenticity, transparency, and honesty.

Key Relationships

Reports to MD, APAC with Direct Reports:

· General Sales Manager, Southeast Asia

· General Sales Manager, APAC

· National Sales Manager, China

· Country Manager, South Korea

· Sales Manager, Japan

· Marketing Manager

· Marketing Executive

Essential Duties & Responsibilities

· Marketing Strategy: Develop both the high-level strategy and detailed execution plans associated with product marketing

· Strategic Direction: Deploy strategic thought leadership to guide the commercial direction of the APAC region

· Sales Leadership: Drive toward revenue and gross margin goals for the APAC region, and build foundations for future growth

· Customer Satisfaction: Ensure customer service excellence and quality control

· Reporting: Operate with full transparency and provide accurate sales forecasts

· Global Coordination: Develop productive relationships across regions to ensure global alignment

· Coaching: Mentor APAC sales and marketing professionals regarding development of customers and marketing strategies, etc.

Profile

· 10+ years of experience marketing and selling business solutions in APAC – protective packaging experience ideal

• An intimate understanding of the APAC markets and product needs, as well as a proven track record of delivering results is required. Demonstrated ability to understand market trends and competitive analysis as well as actions taken to capitalize on those trends. Must have strong business acumen, judgment, and risk assessment capabilities. Significant experience working with major multi-national clients and partners and exceeding aggressive sales goals.
• Operational know-how and ability to partner across functions to ensure clear communications and efficient processes

· Experience driving growth in a competitive marketplace

• Has achieved organic growth and sustainable, high-quality earnings. Evidence of successful initiatives that identified expansion opportunities and executed the vision to drive growth.

· Customer and market engagement

• Able to maintain direct, energetic and impactful engagement with customers, markets and industry stakeholder groups. Has a strong executive presence and is able to maintain long-term customer relationships that are strategic and structured. Has a natural tendency and instinct to create opportunities, relationships and positive results. An existing rolodex of large potential customers is ideal.

· Team Leadership

• Experience working extensively with distributed teams in the territory.
• Has a genuine passion and proven track record of developing talented people to meet the expanding needs of a business.

Note: Only shortlisted candidates will be contacted. Chosen candidates will be required to complete PI Assessments prior to interview.

ABOUT MONEYTHOR

Moneythor is an award-winning software company founded in 2013. We provide banks and fintech firms with a modern toolkit to enhance their digital banking services with the prime focus of generating data-driven personalised and contextual recommendations for their customers.

Since inception, Moneythor has set a mission for itself to make digital financial services more relevant, more personal and to wipe out the myth that you cannot get great financial insights when you visit your financial institution online.

Moneythor is headquartered in Singapore and with presence in Dubai, London, Paris, Sydney, Tokyo, and further expansion in progress. Our solution is currently used by financial institutions globally.

Overview:

Are you a driven professional with strong technical capabilities, looking to excel in enterprise sales? Do you believe that a great Pre-Sales Engineer can significantly enhance the sales process and drive better outcomes for our clients? If yes, then we want to hear from you!

Moneythor is currently seeking a talented Pre-Sales Engineer to join our Singapore-based team. In this role, you'll collaborate closely with Account Executives to navigate strategic deals through complex sales cycles. You'll shine in solution selling, financial modelling, delivering impactful presentations and product demos, managing technical & functional aspects of RFP/RFI responses, conveying client requirements to R&D teams, and gathering competitive intelligence. Your contributions will play a vital role in driving new customer acquisition, enhancing customer satisfaction, and lifting overall sales team performance.

This role is based out of our Singapore HQ, where we work in a hybrid (onsite and remote) model.

Role Summary:

As a Pre-Sales Engineer, your responsibilities include understanding client needs, designing robust scalable solutions, and delivering compelling proposals. You'll need a solid grasp of enterprise software and cloud technologies, effective communication skills, and the ability to collaborate with both technical and non-technical stakeholders. Your role involves presenting to diverse audiences, from lower-level influencers to high-level decision-makers, adjusting technical depth to suit each audience's needs.

Key Responsibilities:

• Provide pre-sales technical expertise through product presentations, demonstrations, and ongoing consultation.
• Drive adoption of our solutions within strategic accounts, translating technical features into value drivers.
• Develop and deliver materials to improve product knowledge among the sales teams and partners. Maintain up-to-date knowledge about our solution and competitor landscape to help craft effective sales strategies.
• Act as a reference point during pre-sales activities, showcasing in-depth technical & functional knowledge of our solutions.
• Respond to product inquiries and liaise with the solution & engineering teams as required.

Additional Role Breakdown:

1) Product Pre-Sales Consulting:

• Provide technical & functional direction and consulting to prospects and/or partners as part of the pre-sales process.
• Apply standardized approaches to contribute to commercial proposals.
• Maintain a broad understanding of the market to identify additional opportunities.

2) Product Demonstrations:

• Ensure out-of-the-box demonstration environments are available and tailored to client needs.
• Establish demo datasets and scripts for efficient responses to client inquiries.
• Innovate by creating advanced demonstration sets tailored to unique client requirements.

3) Product Innovation and Continued Expertise:

• Develop a learning path to deepen expertise in solution functionalities.
• Contribute to innovation efforts by understanding market trends and competition.
• Act as a liaison between sales and product teams for continual product improvement.

4) Product Bid Response Efforts:

• Lead RFP/RFI response efforts, collaborating on technical & functional responses and commercial proposals.
• Provide recommendations for proposal improvements and bid management strategies.
• Attend sales debriefs to provide feedback on the sales cycle and client engagement.

Requirements:

• 4+ years of solution engineering or pre-sales experience in SaaS/enterprise software sales.
• Proficiency in server-side technologies, data management as well as HTML, CSS, JavaScript, and SQL.
• Strong understanding of SaaS/enterprise software technical aspects, including integration, security and scalability.
• Excellent written and verbal communication and presentation skills in English, with the ability to engage effectively with various levels of internal and external stakeholders.
• Willingness to travel (<25%).

Ackcio builds reliable industrial IoT solutions to automate the process of monitoring geotechnical and structural sensors across construction, infrastructure, rail and mining.

We have clients in over 40 countries across 6 continents. Our business is growing rapidly, and we are looking for an Inside Sales Rep to boost our growth.

You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Responsibilities

• Source new sales opportunities through inbound lead follow-up
• Initiate outbound cold calls and emails
• Understand customer needs and requirements
• Achieve weekly client outreach quotas
• Route more complex and qualified opportunities to the appropriate sales staff for further development and closure
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory

Requirements

• 1+ years of experience in inside sales
• Track record of over-achieving quota
• Strong phone presence and experience dialling dozens of calls per day
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and communication skills
• Ability to multitask, prioritize, and manage time effectively
• Fluency in written and spoken English essential, additional languages beneficial
• Demonstrated ability to learn new skills quickly
• Ability to work independently and as a part of a team
• Self Starter

You will join our dynamic sales force in developing new businesses and providing professional solutions to our potential clients. The key to your success will be in your drive and ambition to win new businesses, and your ability to generate opportunities through successful relationship management of your client accounts.

What does the role looks like?

• Develop and execute sales strategy for the account set assigned with a winning strategy
• Execute direct sales programs and initiatives to drive and increase sales
• Develop an in-depth customer relationship and experience at all levels of the organization
• Engage and enhance excellent customers relationship towards sustainable partnerships, building strong, meaningful relationships with key stakeholders, become your clients trusted advisor and their advocate within our business
• Establish agreed short and long-term account plans for new customers to meet prospective client’s key requirements thus leading to increased revenue

What are we looking for?

• Superior people skills, with the ability to manage internal and external parties and relate to people of all levels including senior management representatives at customer organizations
• Excellent leadership, organizational, analytical, problem-solving, and verbal and written communication skills
• Positive and motivated, with a desire to succeed

Interested candidates who wish to apply for the advertised position, please click "Apply"

EA Licence No: 11C5502

EA Registration Number: R1874110

• Position : Sales Manager (eProcurement Systems/Cloud Computing) - Up to $7500 + Bonus – EAST
• Location : East – Changi Business Park Crescent
• Working hours : Monday to Friday | 9am to 6pm
• Salary (commensurate with experience) : Up to $7500 + Variable Bonus + Up to 14 Days Annual Leaves + Medical Coverage Of Up to $400 + Dental Panel Clinic Benefits + Transport Allowance/Reimbursement**
• Duration : Permanent
• Industry : Service Provider

Main Responsibilities:

• Develop and execute pre-sales strategies in alignment with overall sales objectives and company goals.
• Collaborate with sales leadership to define target markets, identify key prospects, and tailor pre-sales approaches to address specific customer needs and challenges.
• Maintain a deep understanding of our products, services, and solutions, as well as industry trends and competitive landscape.
• Engage directly with prospective clients to understand their business requirements, technical challenges, and objectives.
• Conduct product demonstrations, presentations, and technical workshops to showcase the value proposition of our solutions and address customer concerns.
• Collaborate with sales and product teams to design customized solutions that meet customer requirements and align with their strategic objectives.
• Develop high-quality proposals, RFP responses, and technical documentation to articulate the benefits and features of our solutions and address customer needs effectively.
• Act as a trusted advisor to clients, offering insights, recommendations, and best practices to support their decision-making process and foster long-term partnerships
• Provide ongoing support and assistance to the sales team throughout the sales cycle, including solution scoping, pricing negotiations, and contract discussions.
• Conduct training sessions and knowledge sharing activities to enhance the sales team's understanding of technical features, competitive positioning, and market trends.

Requirements:

• Bachelor’s degree in business, Computer Science, or related field; advanced degree or relevant certifications preferred.
• Proven experience in pre-sales or technical consulting roles within the software, technology, or IT industry.
• Strong leadership skills with the ability to motivate and inspire cross-functional teams to achieve common goals.
• Solid technical background and proficiency in understanding complex technical concepts and translating them into business value.
• Familiarity with eProcurement systems, UI/UX revamping of legacy systems, Cloud Computing and Software as a Service

Email to: [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

The successful candidate will start in a business development role and will be responsible to identify and develop new business opportunities to drive the growth of PSA port and related business (cargo solutions, inland terminals) across the South East Asia region. Successful candidates whom delivered consistent superior performances will have the opportunity to be posted overseas to lead one of PSA’s growing business entities as General Manager.

Current responsibilities will include:-

• Collaborate with existing SEA business units in medium-long term strategy and business planning and execution in order to extract maximum value from our investments.
• Identify, pursue and secure new business development opportunities within SEA. These include:
• Core assets like waterfront container terminals
• Inland assets like ICDs and distribution centres
• Digital ventures like Port Community Systems
• Collaborate with PSA Singapore Cargo Solutions (CS) Division in various areas, including but not limited to:
• Fine-tuning of CS strategy in the region
• Coordination of CS opportunities within SEA
• Evaluation of potential CS M&A opportunities
• Maintain, enhance and strengthen stakeholder engagements in the region with both public entities and private enterprises/individuals.
• Directly involved in the negotiation of deal terms, legal documentation and making presentations to both internal and external stakeholders.
• Assist senior management with ad hoc projects and assignments

Requirements

• Good academic background and possess a degree in Accounting, Business, Economics, Engineering, Finance, IT or equivalent.
• Minimum 8 years of business development experience, preferably in the Maritime, Supply Chain services in LLP, 4PL, Integrated Logistics industries
• Tenacious strategic thinker with an active hands-on approach
• Possess entrepreneurial drive and sharp business acumen
• Proven track record of performing in a fast-paced and complex business environment
• Strong communications and stakeholders’ management skills
• Strong numerical literacy with complex modelling and analysis skills
• Able to create and work with financial models and prepare financial analysis and scenarios to support BD work.
• Able to influence and establish credibility with internal and external stakeholders to build collaborative relationships
• Open to short-term travel overseas at short notice.
• Prior overseas working experience or attachments will be a plus
• Able to converse in Thai

Only shortlisted candidates will be notified.

About This Role :

We are looking for an experienced and results-driven Marketing Manager (Content Management) to join our growing marketing team. As a Marketing Manager, you will be responsible for leading and implementing marketing strategies and plans to achieve business. This role will report directly to the Senior Marketing Manager based in Singapore. If you're looking for a enriching career with a supportive team that is always willing to help each other out, this could be the role for you!

Responsibilities

• Content Creation: Produce compelling online content that resonates with our target audience and promotes brand engagement.

• Data Analysis and Reporting: Conduct thorough data analyses, generate insights, and create post-project evaluation reports.

• Trend and Market Sensitivity: Keep a close eye on internet trends, have the ability to detect emerging topics, and understand market demands.

• Market Research: Engage in in-depth market research to understand consumer behavior and preferences.

• Brand Promotion: Drive the promotion of our app brands, ensuring the delivery of consistent and impactful messages across all channels.

• Cross-Cultural Communication: Engage effectively with international teams and understand cultural nuances, especially of North America, Southeast Asia, and Latin America to lead and motivate cross-functional team members

Requirements

• Minimum of 2 years' work experience, with experience in the internet industry would be preferred

• Familiarity with the cultures of North America, Southeast Asia, and Latin America will be a significant advantage.

• Experience with Data Analysis and sensitivity to data; with the ability to produce data analysis reports and gaps for improvement

• Demonstrable resilience under pressure and the ability to manage work-related challenges independently.

• Demonstrable experience in app brand promotion.

------------- Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564

Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Eigen Energy is a systems integrator for solar energy and electric vehicle charging infrastructure, with technical competencies in engineering and construction, energy management, software engineering and cross platform integration.

The Business Development Executive will focus on growing the Eigen Energy's presence in Singapore. Your role will be to engage commercial and residential business opportunities on electric vehicle infrastructure solutions. You will collaborate closely with the marketing and operations team on lead generation, competitive analysis, and aftersales service.

Responsibilities:

• Managing both inbound and outbound sales pipeline.
• Growing Eigen Energy's presence and market share in the Singapore
• Regular on-site client visits to identify, qualify and close opportunities.
• Collaborating with all levels of relationships from clients to suppliers
• Proactively liaising with contacts for the purpose of managing relationships, identifying new opportunities and maximizing sales.
• Demonstrate a high level of customer satisfaction by exceeding customer expectations through meetings, engagement, project execution and aftersales service.
• Ability to meet and/or exceed sales goals and targets consistently.

Requirements:

• Diploma (or higher) in Business, or Electrical Engineering
• Working experience in sales
• Willingness to learn and good work ethic
• Good communication and interpersonal skills
• Strong negotiation and resolution skills
• Positive energy and enjoys collaborating as a team
• Experience with Microsoft Office Suite, Zendesk and Google Drive

Skills

• Effective communication skills
• Proven experience in key account management
• Highly effective cross-functional teamwork

While skills and experience are important, we place equal importance on a candidate’s resourcefulness, adaptiveness and the ability to prioritise and find solutions appropriate for a situation.

Roles & Responsibilities

· Coordinate with various Solutions Architects and other internal stakeholders in support of presales activities with potential enterprise customers, such as product technical presentation, product demo, and proof-of-concept.

· Support Solutions Architects in areas of product testing, troubleshooting & deployment; working with cross-functional stakeholders, internal and external.

· Understand & analyze competitor’s product offerings, market trends and identify gaps to grow market share for Samsung product & solution portfolio for enterprise mobility market.

· Collaborate and support B2B Marketing team for product launches, go-to-market strategy and marketing calendar.

· Support in other ad hoc projects where necessary

Functional Competencies

· Passion & Dedication: Diligent & deliberate in your work, ability to thrive in fast-paced environment

· Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems

· Avid Learner: you thrive with challenges, seek continuous growth and improvement

· Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner

Who we are

Crédit Agricole Corporate and Investment Banking (Credit Agricole-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.

Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:

- Envisioning and preparing the Bank’s futures information systems

- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

- Providing premium In-house Banking applications.

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Summary of Position

In a challenging and multicultural environment, we seek a senior ITSM Manager to join the control tower section.

• The ITSM Manager is assigned to lead and improve the Incident, Problem, Configuration and Service Quality of IT Production Services in the bank. A key component of this role is to ensure consistency and control over the management of major processes.

• The ITSM Manager has overall responsibility for enforcing proper execution of the process.

• He is accountable for the process improvements and training of teams. He is also responsible to identify gaps in the process and engage all the Service Operations teams for improvements.

• ITSM Manager is also responsible for creation of periodic and on-demand reports for the senior management.

Main Responsibilities

Incident Management

• End to end ownership of the Major Incident with the aim to minimize the time to restore.

• Ensure the IM team coordinates with all support engineers involved in the troubleshooting with the possibility to involve other support groups.

• Ensure a systematic process is followed for all Major Incidents from opening to closure.

• Ensure that Incident Managers assess Incident complexity and decide to apply the Crisis Management process if required: trigger and liaise with the Crisis Manager to manage communication with and escalation to Executive management.

• Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear and concise comms and publish them based on the priority of the incident.

• Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies.

• Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT)

• Ensure consistency of the incident documentation / references across all systems.

Problem Management

• Ensure that the Problem Manager plays a pivotal role in building a problem management procedure for the support teams to follow.

• Ensure that there is a clearly defined RACI, different root cause investigation methodologies are promoted and support teams are trained on the problem management process & procedures

• Enforce proper execution of the process

• Oversee all the KPIs and have management meetings to review opportunities for improvement.

• Provide recommendations for process development, monitoring reports and performance measurements

• Coach teams on analytical and systematic approach to problem solving.

Configuration Management

• Ensure administration and execution of the configuration management process and ensuring CMDB data integrity.

• Ensure that the Configuration Analyst is working closely with other technology teams to define, update, and monitor Configuration Items (CIs)

• Leverage business knowledge and technical expertise to participate in business process improvements and engage in demonstrations, present value propositions, and proof of concepts

• Oversees configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinating with CI owners to remediate data inaccuracies.

• Monitor health of the CMDB, recommending process, design, or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality

• Automation – Work with RUN/Build team to automate feeds and CI fields

Run Quality

• Work with different teams such as the Permanent Control to track and ensure an efficient implementation of General Inspection recommendations for internal and external audit

• Work with Permanent Control for Annual Risk Assessment

• Oversee and follow-up on Audit recommendations by collaborating with ISAP and relevant parties (CACIB, CAGIP and RPC teams)

• Ensure all flash card of cosmos are reviewed for accuracy with clear documentation of execution steps

• Ensure all transverse cosmos controls with Control Tower ownership are submitted on time with requisite evidence.

• Ensure team compliance to process through periodic audits (e.g. Change Management and Service Request) and facilitate team in identifying areas of improvement

• Ensure implementation and regular review of quality process and framework with ISAP Senior management

• Work with different teams to ensure that all documentation is up-to-date and validated by all parties

• Ensure evolution of Knowledge Management audit with periodic review with Service Managers

• Participate and represent ISAP in the Run/process review governance with Head office Paris.

• Facilitate team on usage of Knowledge Management wiki know-how

• In partnership with the Process Owners, ensure a good adherence with all ITSM Processes and with associated Service Level Agreements.

• Audit quality KPIs periodically to ensure compliance to policy and standards

• Ensure team compliance and mandatory participation for Quiz

• Support transformational activities and Service Improvement for ITIL processes in ServiceNow

• Understand and articulate in practical usage terms the relationship between Change, Incident, Problem and Request, in order to recommend workflows and service improvements across the processes

• Provide guidance and direction to RUN staff on day-to-day process support activities (e.g. Service Request and Change Management.)

• Ensure efficient and effective integration between assigned process areas and other related ITSM process areas (e.g. Service Request, Change, Configuration Management, etc.)

• Provide best-practice guidance to all teams around effective utilization of ITSM processes

• Ensure efficient usage of machine learning to identify trends and drive automation opportunities

• Data driven initiatives for automation of Service Requests

• Oversee and execute ITSM projects and related initiatives with little to no supervision

Skills sought

Soft Skills

• Leadership with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management with experience in IT Support and Service Management

• Reactivity and ability to solve problems by using different methods

• Ability to learn and adapt and to be proactive

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Ability to work under pressure

Requirement

• Infrastructure or Application support hands on experience of 8-10 years is mandatory

• Overall IT experience: 15 Years +

• Crisis Management

• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Having knowledge about monitoring tools and scheduling jobs would be plus

• Good understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, CTRL-M, MQ)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

• Willing to work in a shift (between 8:30 am - 1 am SGT)