Total 23 talent acquisition specialist job vacancies in sembawang north west

Job Description

• Develop and deploy cost modeling tool on chemicals manufacturing (solvents, basic & specialty chemicals, lab/pharma-grade).
• Simulate should-cost of chemicals manufacturing to support cost savings initiatives and sourcing strategies.
• Build-up regional cost database on chemicals & cost drivers. Track and analyze trend movement & price impact.
• Apply cost analysis to identify gaps/opportunities and propose solutions to support cost reduction/optimization.
• Conduct supply-market data research and provide market intelligence/insights to support Procurement strategies & competitive advantage.
• Collaborate with suppliers & internal manufacturing in cost model development, process efficiency improvement and alternative sourcing.
• Future scope to expand cost modelling coverage beyond chemicals category.

Qualifications

• Bachelors’ Degree or above in Engineering/Science or equivalent.
• Relevant experience in one or more of the following roles in Chemical field - Manufacturing/Process engineer, Costing/Sourcing engineer, Supply-market intelligence analyst, or related function/role.
• Technical background/expertise in manufacturing operations & requirements for chemicals (solvents, basic & specialty chemicals, lab/pharma-grade)
• Good understanding on the cost profile/structure in chemicals manufacturing (raw material, process, overhead, regulation).
• Effective MS Office skills (Excel, PowerPoint, Word).
• Data analytics, digitalization & AI skills are a plus.
• Ability to independently manage and execute multiple projects in parallel, and drive resolutions of complex problems.
• Effective communication & collaboration with internal and external stakeholders, globally.

Job Description

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Job Description

As an Application Engineer for LCMS, you will play a crucial role in supporting the sales and customer success teams by providing technical expertise and application support for our Liquid Chromatography Mass Spectrometry products. You will work closely with customers to understand their analytical needs, provide demonstrations of our LCMS solutions, and offer guidance on method development and optimization. This role requires a combination of scientific knowledge, technical proficiency, and strong communication skills to ensure customer satisfaction and drive business growth.

Key Responsibilities:

• Customer Engagement: Collaborate with the sales team to engage with customers and understand their analytical challenges and requirements. Provide technical support and consultation to help customers select the most suitable LCMS solutions for their applications.
• Product Demonstrations: Conduct product demonstrations and presentations to showcase the capabilities and features of our LCMS systems. Customize demonstrations to align with customer needs and demonstrate the value proposition of our solutions.
• Method Development: Assist customers in developing and optimizing analytical methods using LCMS technology. Provide guidance on sample preparation, chromatographic separation, mass spectrometry detection, and data analysis techniques.
• Training and Education: Deliver training sessions and workshops for customers to enhance their understanding of LCMS principles, instrumentation, and software. Develop educational materials such as application notes, technical guides, and training videos.
• Application Support: Serve as a primary point of contact for customer inquiries related to LCMS applications, troubleshooting, and data interpretation. Provide timely and effective support to address customer issues and ensure high levels of customer satisfaction.
• Collaboration: Collaborate with cross-functional teams including product development, marketing, and customer support to communicate customer feedback, identify market trends, and contribute to product enhancements and new product development initiatives.
• Market Analysis: Stay informed about industry trends, competitor offerings, and emerging applications of LCMS technology. Use market insights to identify opportunities for business growth and innovation.
• Customer Success: Work proactively to ensure the success of customers by providing ongoing support, guidance, and follow-up. Build strong relationships with customers to foster loyalty and drive customer retention and expansion.

Qualifications

• Bachelor's or Master's Degree in Chemistry or equivalent.
• Entry level candidates with recognised university degrees are welcome to apply
• Method development/optimization skills involving LCMS.
• Excellent verbal and written communication skills.
• Great presentation skills.

Job Description

We seek a high-potential leader who will play a pivotal role in our success. This leader will take on the challenge of overseeing a multi-million-dollar CSD channel across APAC region. This role will involve developing sales and channel strategies, enhancing customer satisfaction and loyalty, and creating initiatives to achieve quota and double-digit growth within the operating budget and headcount targets.

Your role is crucial in Ensuring that Agilent maintains its sales and marketing industry leadership and continues to be recognized as the market and marketing leader in its business segments. You will be instrumental in fostering a culture of innovation and excellence within the Agilent CSD sales organization.

Key responsibilities include:

• Develop, in conjunction with the Agilent Senior Leadership Team, appropriate short, medium, and long-term tactics/strategies to reinforce Agilent as the global leader in Life Science and Applied Markets.
• Leadership and direct management of the Chemistries and Supplies Sales Channels, comprised of Territory Product Specialists, Transactional Sales Reps, Application Scientists, Sales Agents, and Distributors.
• Quota achievement and profitable growth driving overall CSD results; working closely with sales leadership to establish and monitor these goals, with refinements made as necessary throughout each fiscal year
• As the leader, you will Have the opportunity to shape an organization that meets the goals of the CSD business unit while also being recognized as the 'employer of choice' in the industry and by Agilent's employees. You will conduct a comprehensive team review to assess and strengthen the talent bench, providing a platform for personal and professional growth.
• Development and execution of a sales plan, strategies, and related programs to achieve the CSD APAC sales targets (at the point of instrument sale and aftermarket)
• As a key member of our team, you will partner with the Chromatography, Mass Spectrometry, and Spectroscopy Sales Channels to drive key customer engagements and ensure smooth hand-offs. Your collaborative efforts will be crucial to our success.
• Partnering with the instruments sales managers to develop sales strategies and plans for double-digit growth of CSD at POIS
• Partnering with the Chemistries and Supplies Division to define products and programs that drive CSD orders in APAC.
• Represent the Life Science & Applied Group organization in a positive and proactive matter within the Agilent regional leadership structure

Qualifications

• Appropriate undergraduate degree required; advanced business degree with emphasis on marketing/market management required. MBA or PhD a plus.
• 7+ years relevant sales management experience with a proven track record in exceeding sales targets and goals; strong preference for experience in Senior Management leadership with a marketing-led company
• Experience in establishing and maintaining strategic account relationships and negotiating large, multi-year deals
• Demonstrated track record of managing multi-functional responsibilities within a global company; including profit and loss accountability.
• A proven track record of profitable sales and market growth to be demonstrated over a sustained period of time.
• Strong negotiation and enterprise-level sales management skills.
• Demonstrated management, leadership, and teambuilding skills within a complex cross-functional matrix organization.
• Demonstrated organizational development and collaboration skills are required.
• Excellent written and verbal communication skills are required.
• Demonstrated leadership in a cross-functional environment with the ability to lead, influence, and shape opinion among a peer group of senior managers.
• Outstanding communication skills with an ability to communicate complex issues clearly and crisply, such as Agilent's strategies, product plans, and channel and brand management programs.
• Strong drive for growth and success, highly driven with good maturity leve

Skills and attributes

• Experience modeling channel structure and managing indirect channels
• Proven track record of successful change management initiatives
• Proven track record of process and workflow improvements across organizations and sales channels
• Domestic and international/cross-cultural exposure and experience from a business and personal perspective. Experience in building and leading a multi-functional team.
• Hands-on, results-oriented experience in the creation and execution of successful sales plans
• A robust and strategic thinker who is process-oriented, obsessed with continuous improvement, manages by fact and has excellent conceptual skills demonstrated through disciplined, succinct communication.
• Passion for talent development with the ability to select and grow high-potential managers who will contribute to the growth of Agilent organization in the region.

Job Description

• High potential leader ready to lead a team of ~30 technical product representatives (Product Specialists) of Liquid Chromatography & Liquid Chromatography Mass Spectrometry (LC&LCMS).
• This will develop and lead regional LC&LCMS growth strategies and programs with team members to achieve regional financial targets as well as strong LC growth by outpacing market growth in the collaboration with partner organizations including Marketing, Customer Service organization, SSD/CSD sales and others through maximizing customer satisfaction, customer loyalty and customer life-time value.
• Focus on product specialization and workflow solution to differentiate Agilent in the market is highly necessary to meet evolving market needs and to give a sense of security and confidence in our strategy.
• Geographical accountability will be in South Asia, Japan & Korea but becoming a strong collaboration and cooperation bridge with India and other global organizations such as Solution Unit, AFO, EMEA, China is crucial to differentiate Agilent solutions vs. competitors and to lead the specialization optimization for regional LC&LCMS business.
• In addition, this role will be a strong advocate and partner of the smooth and efficient Channel Evolution Journey and related initiatives, which will require different levels of specialization depending on the customer buying journey to lead & drive medium to long-term business plans.
• Finally, this role requires strong leadership to grow next level technical talents which will be equipped with development and demonstration capability of scientific workflow solutions as well as economic workflow solutions for customers to differentiate Agilent in the competitive market.

Qualifications

• Appropriate undergraduate degree required; advanced business degree with emphasis on marketing/market management required. MBA or PhD a plus
• Demonstrated track record of managing multi-functional responsibilities within a global company.
• A proven track record of profitable sales and market growth to be demonstrated over a sustained period
• Direct people management and sales management experience
• Experience with product commercialization and application development
• Proven track record of successful change management initiatives
• Proven track record of process and workflow improvements across organizations and sales channels
• Experience in building and leading a multi-functional team, cross-cultural exposure & leadership
• Excellent organization and planning skills
• Strong negotiation and enterprise-level sales management skills.
• Demonstrated management, leadership, and teambuilding skills within a complex cross-functional matrix organization
• Hands-on results, results-oriented experience in the creation and execution of successful sales plans
• Demonstrated organizational development and collaboration skills are required.
• Excellent written and verbal communication skills are required.
• A robust and strategic thinker who is process-oriented, obsessed with continuous improvement, manages by fact, and has excellent conceptual skills demonstrated through disciplined, succinct communication.
• Demonstrated leadership in a cross-functional environment with the ability to lead, influence, and shape opinion among a peer group of senior managers.
• Outstanding communication skills with an ability to clearly and crisply communicate complex issues such as Agilent's strategies, product plans, and channel and brand management programs.
• Passion for talent development with the ability to select and grow high-potential employees who will contribute to the growth of Agilent organization in the region.
• Strong drive for growth and success, highly driven with good maturity level

Job Description

• Assists sales account managers and product specialists to meet or exceed sales quota by providing sales and customers with technical/scientific expertise, primarily in the areas of application and technical support.
• May be client or product oriented.
• Contributes to sales account planning.
• Participates actively in the sales process from deal qualification to deal closure.
• Owns the deal’s technical closure.
• Responsible for meeting sales targets and for supporting sales organizations to meet targets.
• Is knowledgeable of competition and able to identify lockout specifications (identify Agilent's competitive advantage over competition).
• Analyzes customer requirements and recommends appropriate solutions.
• Collaborates with the sales team in the development of technical sales strategies.
• Evaluates and supports management on ramp to volume strategies for new products prior to release.
• Is responsible for demos and for enhancing customers’ experience and satisfaction.
• Provides training to the sales force.
• Acts as the customer voice to influence future product/application design that meets customer needs, including writing application briefs to highlight product capabilities.
• Prepares and delivers technical seminars to customers or potential customers and contributes to recognized scientific forums, including written, oral and poster presentations.
• May also contribute to post-sales activities.

Qualifications

• Bachelor's or Master's Degree in Chemistry or equivalent.
• Minimum 8 years operational experience of GC/GCMS.
• Method development/optimization skills involving GC/GCMS.
• Excellent verbal and written communication skills.
• Great presentation skills.

Job Description

The role is responsible for the strategic development and execution of programs and initiatives designed to enhance the productivity and effectiveness of the company's sales channels. This includes the management of sales enablement platforms, content creation, training and development programs, and performance analytics. We seek a sales professional to join our team and support our sales efforts to achieve strategic goals and enhance customer experience. You will collaborate with our various teams on channel transformation projects, smooth execution of strategic initiatives, and creating best Compliance practices & governance framework.

Key Responsibilities:

Channel Enablement:

• Develop and implement a comprehensive channel enablement strategy that supports the company’s sales objectives and addresses the needs of diverse sales channels.
• Lead the creation and management of sales enablement content and resources, including sales playbooks, case studies, and training materials.
• Oversee deploying and utilizing sales enablement technologies and platforms that enhance sales channel productivity and engagement.
• Develop, implement, and monitor continued improvement strategies that significantly increase the productivity / EoDB of our sales Teams.
• Collaborate with marketing, the specialization Team, the CSO, the CoPC, finance, and sales leadership to ensure alignment between sales enablement activities and go-to-market strategies.
• Establish and monitor key performance indicators (KPIs) to assess sales enablement initiatives' effectiveness and identify improvement areas.
• Lead, mentor, and develop the sales enablement team, setting objectives, reviewing performance, and building a high-performing team culture.
• Stay informed about industry trends, competitive developments, and sales best practices to refine and continuously improve the sales enablement strategy.

Compliance Governance:

• Design and implement a comprehensive sales compliance program, including policies, procedures, and controls to ensure compliance with legal, regulatory, and ethical standards.
• Conduct regular audits and reviews of sales activities and practices to identify potential areas of compliance vulnerability and risk; develop and implement corrective action plans as needed.
• Collaborate with the sales, legal, CoPC, CSO, finance, and regulatory teams to address compliance issues, provide guidance on complex sales transactions, and ensure consistent application of compliance policies across all sales channels.
• Develop and deliver training and communication programs to educate sales staff, management, and relevant stakeholders on compliance policies, regulatory changes, and ethical conduct in sales.
• Monitor and analyze legislative and regulatory developments that may impact the organization’s sales activities; advise management on compliance implications and necessary actions.
• Foster a culture of transparency, accountability, and ethical conduct within the sales organization and across the company.
• Prepare and present reports to senior management and relevant committees on the state of the organization’s compliance with sales practices, highlighting trends, areas of risk, and the effectiveness of the compliance program.

Qualifications

Education & Experience:

• Bachelor’s or Master’s Degree or equivalent plus directly relevant experience.
• 5-7 years of relevant experience in leading and managing impactful strategy to execution.
• Prior experience in strategic planning, risk management, or related roles is valuable.
• Deep understanding of sales processes, channel dynamics, and the customer journey.
• Excellent verbal and written communication skills.

Skills and Attributes:

• Analytical mindset: Ability to assess complex situations and make informed decisions.
• Communication skills: Effective communication with diverse teams and stakeholders.
• Leadership abilities: Guiding teams toward strategic goals.
• Attention to detail: Ensuring accuracy in planning and execution.
• Collaboration: Working across departments to achieve organizational objectives.

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are seeking the potential to join our OFS - Instrument Manufacturing (IM). The role entails high-frequency engagements with senior management, and working-level team members, therefore, offers a great opportunity for candidates to gain knowledge and perspective of business at multiple levels.

As a Materials Engineer will be representing OFS - IM team in handling, sourcing, qualifying and purchasing the components and collaborating with NPI Engineering, Procurement and Production Engineering team on operational, strategic and identifying of quality and check on the performance and negotiating costs on materials with the existing or new suppliers. And have the opportunity to develop professional partnerships, coordinate and execution of tactical strategy and feedback on the key business.

Job responsibilities

Supplier Management

• Manage assigned commodities and suppliers to meet organization’s objectives related to quality, cost, delivery performance and schedule.
• Perform regular performance review and collaborate with suppliers on value enhancement opportunities to drive continuous improvements.
• Champion problem solving and root cause analysis activities with suppliers and manufacturing to eliminate recurrence of non-conformances. Work to resolve supplier technical issues in a timely manner to ensure continuity of supply.
• Develop long-term supplier relationships and implement global procurement strategies.

Material Cost Reduction

• Drive cost reduction initiatives to meet targets.
• Aid Manufacturing in the evaluation and qualification of new supplier materials following a defined Resourcing process.
• Explore new cost reduction opportunities through Value-engineering.

NPI Support

• Consult with engineering/R&D personnel to establish performance criteria and specifications for suppliers. Communicate manufacturing specifications to suppliers.
• Source and investigate potential suppliers and recommend suitable ones for NPI projects or existing products.
• Perform RFQ and total cost analysis. Negotiate with suppliers on lead-time, cost, and quality to obtain the maximum benefit for the company.

In addition to the above

• Assure compliance to all applicable requirements pertaining to ISO 9001, ISO 13485, FDA and RoHS Directives.
• Track commodities market trends and latest technological processes and provide input to management during the development of worldwide materials strategy.
• Lead cross-functional projects and focus team to complete tasks on schedule.
• Solve a broad range of problems varying in scope and complexity.

Qualifications

• Bachelors, Masters Degree Electrical and Electronic, Engineering or equivalent
• 5 - 7 years of relevant working experience within manufacturing in quality, sourcing, procurement, process engineering and supplier quality management
• Manufacturing experience in Electrical, PCBA or electro-mechanical components
• Able to understand schematics and do basic circuit troubleshooting.
• Have an analytical mind to evaluate technical data, designs, preliminary specifications, manufacturing limitations, supplier facilities, and availability of parts and equipment
• Good understanding of various mechanical - electrical fabrication technologies and methods.
• Knowledge of manufacturing processes for commodities such as printed circuit board assemblies, power supplies, cables, custom battery packs, mechanical parts (plastics, machined, sheet metal), cables, etc.
• Strong project management skills - experience in handling contract manufacturers, knowledge of SAP will be an added advantage
• Must have knowledge of relevant regulatory standards and applicable regulations - ISO 13485, RoHS and etc.

Desired Traits - Behaviors

• A continuous improvement and keen to make a difference
• Ability to analyze problems, interpret operational and financial needs, and develop creative and out-of-box solutions.
• Strong Time Management amongst multiple priorities
• Tenacious, leadership, self-starter and Technology-savvy

Job Description

• Scope of Work: NPI (New Product Introduction) and mass production’s packaging solution for assigned product (piece part, module, sub-assembly, and instrument level) across various product lines.
• Packaging solutions for NPI and current production continuous improvement: Work closely with cross-functional teams, including marketing, manufacturing, product support and quality, to discuss parts/kits/products packaging specifications and requirement; to create effective packaging solutions. Design & improve packaging to meet cost and quality objectives, obsolescence, and customer requirements.
• Evaluating market trends and analysing similar packaging designs, sustainability consideration & best volumetric packaging design which meets the handling, transportation, and environmental need.
• Research and Analysis: Research and analyse materials and packaging solutions to determine the most suitable options for specific products. analysing similar packaging designs with current standards (exploring standardization and unifying design). Identifying suitable packaging materials and conducting feasibility studies.
• Design and Development: Create packaging solutions that protect products during storage, transportation, and usage. This includes considering factors such as customer requirements, cost optimization, durability during shipping, environmental impact, and compliance with safety regulations. Partners with procurement, external vendors, and customers to improve/sustain packaging to meet production timelines, quality policies, and customer expectations. Ensure manufacturability and conformance with the global supply chain, enabling prototyping, testing the reliability of prototypes, scale-up, and managing the transition into production.
• Prototyping: Design and test prototypes to ensure they meet the needs of the product and customer. Complete design in appropriate design software and collaborate with suppliers for samples fabrication. Work with suppliers to clarify specifications to meet quality, cost, delivery and manufacturability goals of part/kit/products packaging. Identifies and qualifies alternative packaging materials when needed.
• Performance Testing: Conducting packaging performance tests ensures that the packaging can withstand the stresses of transportation and storage. May be required to use continuous improvement methodologies and understand quality regulations related to the life science industry.
• Continuous Improvement: Identifying areas for improvement in packaging solutions is essential to enhance product safety and marketability.
• Environmental Compliance: Ensuring that packaging materials are environmentally sustainable and comply with regulations is part of your responsibility.
• Packaging Quality Improvement & Cost Optimization: Lead cross functional team to drive continuous packaging quality performance improvement i.e. Packaging parts yield, DEFOA and cost optimization. Regional sourcing to continually optimize packaging and logistic cost align to business context.
• Other tasks and responsibilities assigned by manager in support of business needs.0

Qualifications

• Bachelor’s or master’s Degree or University Degree or equivalent in the field of packaging engineering, mechanical engineering, industrial design, mechatronic engineering or similar field with strong product and packaging engineering experience.
• Proven experience working as a packaging designer.
• Natural talent for product packaging design and a keen eye for detail.
• Technical Skills: Familiarity with various packaging materials. Require knowledge of materials science, including plastics, metals, and paper. Understanding various materials' properties helps you make informed decisions about packaging design.
• Knowledge of product, spare parts and accessories packaging health and safety regulations.
• Proficient with 3D design software including CAD or AutoCAD, Siemens NX and Team Center.
• Typically, at least 8+ years relevant experience for entry to this level.
• Passionate, innovative, systematic problem-solving and leading on continuous improvement.
• Experience in product packaging test methodology is advantageous.
• Knowledge in 6 Sigma (PFMEA), Value Stream Mapping, ISO9001/ISO13485 on packaging design validation would be added advantages.
• Self-starter and proven track record of results in setting, implementing complex engineering projects and achieving the goals and demonstrated levels of creativity.
• Must possess strong engineering and analytical skills.
• Strong team player with good interpersonal skill and excellent collaboration, written and verbal communication skills.
• Ability to multitask, prioritize and work independently.

Job Description

As an Aftermarket Enterprise Sales Manager, you will be responsible for driving sales and revenue growth in the aftermarket segment of our enterprise business. This role requires a strategic approach to identifying and engaging with potential clients, understanding their needs, and offering tailored aftermarket solutions that add value to their operations. You will work closely with cross-functional teams including marketing, product development, and customer support to ensure client satisfaction and retention.

Key Responsibilities:

• Sales Strategy Development: Develop and execute a comprehensive sales strategy to drive aftermarket revenue growth within the enterprise sector.
• Client Engagement: Build and maintain strong relationships with key decision-makers and stakeholders in target enterprise accounts. Identify client needs and pain points to effectively position aftermarket solutions.
• Solution Selling: Understand the full range of aftermarket products and services offered by the company and articulate their value proposition to clients. Customize solutions to meet the specific needs of each client.
• Pipeline Management: Manage the sales pipeline, from lead generation to closure, using CRM tools and processes. Track and report on sales metrics and KPIs to monitor performance and identify areas for improvement.
• Collaboration: Collaborate with internal teams, including product development, marketing, and customer support, to ensure alignment of sales efforts with overall business objectives. Provide feedback from clients to inform product development and marketing strategies.
• Market Analysis: Stay informed about industry trends, competitor activities, and market dynamics related to aftermarket products and services. Use this knowledge to identify opportunities for growth and innovation.
• Training and Support: Provide training and support to sales teams and channel partners to enable them to effectively promote aftermarket solutions and maximize sales opportunities.
• Customer Success: Ensure high levels of customer satisfaction and retention by delivering exceptional service and support throughout the sales process and beyond.

Qualifications

• Bachelor’s or Master’s Degree or equivalent
• Minimum of 8 years of experience is required for entry into this role, along with at least 3 years of managerial experience.
• Proven ability to lead large teams
• Project management experience
• Laboratory experience or experience in selling instruments for laboratories is required.
• Excellent verbal and written communication skills

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are seeking the potential to join our OFS - Instrument Manufacturing (IM). The role entails high-frequency engagements with senior management, and working-level team members, therefore, offers a great opportunity for candidates to gain knowledge and perspective of business at multiple levels.

As a Materials Engineer will be representing OFS - IM team in handling, sourcing, qualifying and purchasing the components and collaborating with NPI Engineering, Procurement and Production Engineering team on operational, strategic and identifying of quality and check on the performance and negotiating costs on materials with the existing or new suppliers. And have the opportunity to develop professional partnerships, coordinate and execution of tactical strategy and feedback on the key business.

Job responsibilities

Supplier Management

• Manage assigned commodities and suppliers to meet organization’s objectives related to quality, cost, delivery performance and schedule.
• Perform regular performance review and collaborate with suppliers on value enhancement opportunities to drive continuous improvements.
• Champion problem solving and root cause analysis activities with suppliers and manufacturing to eliminate recurrence of non-conformances. Work to resolve supplier technical issues in a timely manner to ensure continuity of supply.
• Develop long-term supplier relationships and implement global procurement strategies.

Material Cost Reduction

• Drive cost reduction initiatives to meet targets.
• Aid Manufacturing in the evaluation and qualification of new supplier materials following a defined Resourcing process.
• Explore new cost reduction opportunities through Value-engineering.

NPI Support

• Consult with engineering/R&D personnel to establish performance criteria and specifications for suppliers. Communicate manufacturing specifications to suppliers.
• Source and investigate potential suppliers and recommend suitable ones for NPI projects or existing products.
• Perform RFQ and total cost analysis. Negotiate with suppliers on lead-time, cost, and quality to obtain the maximum benefit for the company.

In addition to the above

• Assure compliance to all applicable requirements pertaining to ISO 9001, ISO 13485, FDA and RoHS Directives.
• Track commodities market trends and latest technological processes and provide input to management during the development of worldwide materials strategy.
• Lead cross-functional projects and focus team to complete tasks on schedule.
• Solve a broad range of problems varying in scope and complexity.

Qualifications

• Bachelor's or Master's Degree in Electrical and Electronics Engineering or equivalent.
• 8 years of relevant experience in mechanical & electro-mechanical or electrical parts procurement engineering environment, supplier quality management, and/or product engineering, manufacturing.
• Hands-on experience in sourcing, procurement, process engineering or supplier quality management in an MNC manufacturing environment.
• Have an analytical mind to evaluate technical data, designs, preliminary specifications, manufacturing limitations, supplier facilities, and availability of parts and equipment.
• Experienced in mechanical & electrical parts manufacturing/fabrication processes or std. design specification with good analytical skills on DFx. Must be proficient in technical drawing (2d & 3d mechanical drawings) interpretation, understand BOMs.
• Knowledge of Restriction of Hazardous Substances Directive (RoHS) regulations

Job Description

• Scope of Work: NPI (New Product Introduction) and mass production, for assigned product (module, sub-assembly, or instrument level).
• Product Quality, Yield, and Cycle Time: Lead cross functional team to drive continuous product and quality performance improvement i.e. factory yield, DEFOA, warranty/Annual Failure Rate and production efficiency (yield and cycle time).
• Product Development: Collaborate with R&D in product development and validation throughout product life cycle. Works with R&D to design, develop and release new tools or process technologies and is a resource for risk assessments and design for manufacturability. Provide engineering support throughout the product development process. Influencing the design of the product and/or process to ensure manufacturability and conformance with the global supply chain, enabling prototyping while in the R&D lab, testing the reliability of prototypes, scale-up, and managing the transition into production. Develop manufacturing and test for new product i.e. responsible for the development of product manufacturing process, assembly fixture/tooling and test system. Design test procedures to optimize test time or troubleshooting. Actively participating in design reviews and providing input on electronic circuit designs and obsolescence redesigns. Develop product test plans and perform production tests based on manufacturing process instructions. May drive alignment between the NPI strategy and internal stakeholders as well as external suppliers.
• Product Sustenance: Provide technical support to day-to-day product issues. As the technical owner, provide technical support to all product related issue, which include customer quality issues, production line trouble shooting, product/part/process change validation, etc. Maintain compliance to quality standards through proper execution of test methods, procedures, training, qualification etc. May be assigned as the technical leader to assist operating manager or as project lead for new or current product engineering and improvement i.e. equipment and test enhancement, NPI, product transfer, Value Engineering Projects or CPE (current product engineering) projects.
• Support and implement the transition of products and manufacturing processes from prototype to full production (NPI) and through the entire life cycle of the product. including influencing the design of the product to ensure manufacturability and conformance with the global supply chain, product test methodology and tester development, enabling prototyping while in the R&D lab, testing the reliability of prototypes and managing the transition into production.
• Supply Chain related: Collaborate with procurement and material engineering in the specification, sourcing and qualification of materials used in the design and production of Agilent products to meet quality, cost and manufacturability goals.
• Process Improvement and Compliance, Lean Manufacturing: Ensure compliance with engineering change order (ECO) procedures and work instructions. Collaborate with design engineering to transition design prototypes into cost-efficient, manufacturable (DFx) high-volume products. Implementing Lean Manufacturing principles within the plant. Design jig/fixtures for new product, to ensure product manufacturability. Supports and implements the transition of products and manufacturing processes from prototype to full production and through the entire life cycle of the product. May redesign products to meet cost objectives, obsolescence, and customer requirements. Utilizes digital solutions to optimize and maintain state of the art manufacturing processes. Performs a variety of engineering duties to support manufacturing operations. Improves products, processes and applications to meet agreed-upon objectives.
• Other tasks and responsibilities assigned by manager in support of business needs.

Qualifications

• Education: Employers typically prefer candidates with Bachelor's or Master's Degree or University Degree or equivalent in the field of Electrical & Electronic Engineering. Candidates with Mechanical, Mechatronic Engineering, Physics or Computer Science qualifications with strong product engineering experience are also encouraged to apply.
• Certifications: Relevant certifications can enhance your qualifications. Examples include ASQ, QC/QA, EMC, and EMI.
• Knowledge in 6Sigma / Engineering Statistics (PFMEA, SPC, DOE, Process Capability), Value Stream Mapping, Qualification of equipment and Process Validation would be added advantages.
• Skills: Desired skills include knowledge of probability and statistics, board-level product qualification procedures, manufacturing processes, and familiarity with tools like Microsoft Office and pythons. Knowledge in designing test fixture and tools is added advantage.
• Experience: At least 5+ years relevant experience, especially in manufacturing or operation environment and new product introduction, is valuable. Mass spectrometry, vacuum system, electronics and test is desirable. Process characterization and validation using tools such as Cp/Cpk, and Design of Experiments techniques have added advantage. Product test methodology, test software and tester development are advantageous.
• Passionate, innovative, systematic problem-solving and leading on continuous improvement. Self-starter and proven track record of results in setting, implementing complex engineering projects and achieving the goals and demonstrated levels of creativity.
• Must possess strong engineering and analytical skills. Ability to multitask, prioritize and work independently.
• Strong team player with good interpersonal skill and excellent collaboration, oral and written communication skills.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

Job Description

• Develop and deploy cost modeling tool on manufacturing process for chemicals category.
• Simulate should-cost of chemicals manufacturing to support cost savings initiatives and sourcing strategies.
• Apply cost analysis to identify gaps/opportunities and propose solutions to support cost reduction/optimization.
• Collaborate with suppliers in cost model development and manufacturing efficiency improvement towards cost optimization.
• Conduct supply-market data research to provide market intelligence/insights to support Procurement strategies & competitive advantage.

Qualifications

• Bachelors degree or above in Engineering or equivalent.
• Minimum 4-5 years of relevant experience in one or more of the following fields - Manufacturing engineer, Costing engineer, Supply-market intelligence analyst.
• Technical background/expertise in manufacturing process/technology for chemicals and good understanding on the cost profile/structure.
• Effective MS Office skills (Excel, PowerPoint, Word).
• Data analytics and digitalization skills are a plus.
• Ability to independently manage and execute multiple projects in parallel, and drive resolutions of complex problems.
• Effective communication & collaboration with internal and external stakeholders, globally.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Job Description

The Materials/Procurement Engineer is located at Singapore, reports to the Technical Procurement Manager and is responsible for sourcing and qualification of suppliers to fulfill the operation need covering mechanical commodities and/or electro-mechanical commodity for product lines that produces Agilent’s state of the art instruments. He/she will be tasked to collaborate NPI (New Product Introduction) Engineering team, operational & strategic procurement team and production engineering to setup materials/procurement engineering capability and supply chain to ensure the successful deployment of the product line in Singapore.

In addition, he/she will also support R&D NPI effort by identifying and purchasing components and parts for initial prototype build. Without compromising on the quality & performance of the products, Materials/Procurement/Sourcing engineer working with existing or new vendor to lower materials cost through value engineering, reverse engineering, new design, alternative substitution, or relaxing of tolerance or standard of the materials.

This candidate will have a chance to collaborate very closely with our Japanese R&D and suppliers. The ability to speak and write Japanese is essential for this role.

Job responsibilities:

Supplier Management

• Manage assigned commodities and suppliers to meet organization’s objectives related to quality, cost, delivery performance and schedule.
• Perform regular performance review and collaborate with suppliers on value enhancement opportunities to drive continuous improvements.
• Champion problem solving and root cause analysis activities with suppliers and manufacturing to eliminate recurrence of non-conformances. Work to resolve supplier technical issues in a timely manner to ensure continuity of supply.
• Develop long-term supplier relationships and implement global procurement strategies.

Material Cost Reduction

• Drive cost reduction initiatives to meet targets.
• Aid Manufacturing in the evaluation and qualification of new supplier materials following a defined Resourcing process.
• Explore new cost reduction opportunities through Value-engineering.

NPI Support

• Consult with engineering/R&D personnel to establish performance criteria and specifications for suppliers. Communicate manufacturing specifications to suppliers.
• Source and investigate potential suppliers and recommend suitable ones for NPI projects or existing products.
• Perform RFQ and total cost analysis. Negotiate with suppliers on lead-time, cost, and quality to obtain the maximum benefit for the company.

In addition to the above:

• Assure compliance to all applicable requirements pertaining to ISO 9001, ISO 13485, FDA and RoHS Directives.
• Track commodities market trends and latest technological processes and provide input to management during the development of worldwide materials strategy.
• Lead cross-functional projects and focus team to complete tasks on schedule.
• Solve a broad range of problems varying in scope and complexity.

Qualifications

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering or its equivalent
• Typically, more than 8 years’ experience in mechanical & electro-mechanical or electrical parts procurement engineering environment, supplier quality management, and/or product engineering, manufacturing.
• Hands-on experience in sourcing, procurement, process engineering or supplier quality management in an MNC manufacturing environment.
• Have an analytical mind to evaluate technical data, designs, preliminary specifications, manufacturing limitations, supplier facilities, and availability of parts and equipment
• Good understanding of various mechanical & electrical fabrication technologies and methods.
• Demonstrated ability to drive and to execute highly aggressive plans within constraints of schedule, resources, and successfully driving objectives to a result
• Excellent collaboration, communication skills, cross-cultural leadership skills & strong analytical skills.
• Experienced in mechanical & electrical parts manufacturing/fabrication processes or std. design specification with good analytical skills on DFx. Must be proficient in technical drawing (2d & 3d mechanical drawings) interpretation, understand BOM
• Strong project management skill & experience in managing contract manufacturer, knowledge in SAP will be an added advantage
• Working knowledge of quality assurance or quality control, experience and knowledge of ISO13485 are a plus
• Deep knowledge of commodity market and business acumen.
• Required Japanese language expertise: Able to read, understand and converse in Japanese

Job Description

We are seeking a dynamic and experienced Logistics Program Manager to lead the planning, execution, and optimization of global logistics programs within our organization. The ideal candidate will drive projects, foster cross-functional collaboration, and ensure alignment of results with company objectives.

Key Responsibilities:

• Lead logistics programs from inception to completion by working with project sponsors, extended and core teams to deliver results on time
• Work collaboratively with cross-functional teams, influencing positive outcomes and ensuring results are aligned with company’s goals and objectives.
• Develop and maintain relationships with key stakeholders that could be based in different geographies.
• Ensure that all logistics programs are executed efficiently and effectively.
• Communicate program/project status, risks, and changes effectively to stakeholders including, but not limited to, senior leadership teams.
• Proactively anticipate and mitigate risks to ensure minimum disruption to logistics project/program.
• Ensure that all logistics programs comply with relevant regulations and standards.
• Facilitate key business decisions through effective mediation and influence.
• Ensure successful execution of projects including complex programs within the constraints of schedule, budget, and scope.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• 8+ years of experience and a successful track record of delivering projects in areas such as logistics, warehouse management, transportation, or other supply chain functions.
• Strong project management skills and strong user of formal project management tools.
• Excellent communication and people skills.
• Ability to influence and communicate effectively with stakeholders spread across geographies.
• Strong analytical and critical thinking skills.
• Familiarity and experience working with supply chain systems like SAP, WMS, TMS.

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

This dynamic team is seeking a Demo Coordinator for Asia Pacific Regions (SAJK & China) to support the Sales organizations effectively and efficiently leverage demo to meet targets.

We are currently looking for a proactive and motivated Demo Coordinator to interface with internal/ External customers (Sales Managers/ Agilent Customers) and where you are an active player in Agilent's sales to support cycle. You will take care of the Asia Pacific Demo Inventory where accuracy and responsiveness are key to ensuring good service. Any customer query on Demo Instruments and their availability is in good hands with you.

As a Coordinator, you will be the primary point of contact to help Sales obtain and manage loans, then help loan closure through either return logistics or via sale of the equipment. In addition, as part of the Remarketing division, you will help ensure Sales Reps are informed about the best lower cost used product alternative to meet customer needs. Also, we have a Warehouse in Singapore where the physical inventory needs to be handled with physical/system transactions per the order status needs to be performed as a Material handler occasionally. The job profile includes a lot of Pre/Post Sale Activities as we are a manufacturing company.

Once an Agilent instrument is added to Demo Inventory you will take care of its closure of Loan Length in accordance with Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions and ensure supporting document for audit (internal/external) and compliance purposes.

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.
• Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.
• May require ability to read/write in one or more languages.

Qualifications

• Degree in Business Administration or equivalent with typically 5+ years working experience.
• Strong experience of Supply Chain Management & Customer Service.
• Experience managing inventory.
• Knowledge of Remarketing processes and systems.
• Experience training new employees or functions.
• Quality and/or process improvement design and implementation.
• To be able to manage Audit & Compliance requirements per Agilent's Policies.
• Material Handling of goods received in the Warehouse, their physical management and Goods Issue and receiving as appropriate.
• College degree highly preferred or equivalent experience.
• Excellent knowledge of PC tools - Microsoft suite and SAP ECC.
• Ability to recognize process gaps and take initiative to lead process improvements.
• Uncompromising values: ability to work collaboratively while ensuring compliance.
• Change Adoption - ability to thrive in a rapidly changing environment.
• Customer Service Oriented - Must have a strong background in customer service.
• Strong written and verbal communication skills, including collaborating with senior managers.
• Able to clearly articulate messages to a variety of audiences.
• Able to establish and maintain strong relationships and transactional accuracy.
• Excellent communication skills.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Korean language expertise: Able to read, write and converse in Korean.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Job Description

• Leads, or contributes to, the design and execution of end-to-end supply chain solutions and strategy including planning, material information and financial flows, manufacturing and logistics.
• Leads or participates in multi-function supply chain projects with an emphasis on project planning, supply chain modeling/analysis and optimization of cost, service and inventory.
• Participates in the design, development and implementation of end-to-end supply chain designs, strategies, models, processes, business intelligence and tools to support business growth.
• Identifies gaps and recommends opportunities for improving efficiency, effectiveness and capabilities of the supply chain.
• Works in conjunction with Information Technology partners to ensure the system framework addresses business requirements.
• Implements, tests, troubleshoots and improves business systems to increase manufacturing quality, efficiency and volume.
• Identify opportunities or recommendations for a 2nd source to maximize competitive costs or availability & flexibility
• Collaborate with Commodity Management to implement sourcing strategy to reduce lead time, cost, and supply chain risk
• Support procurement organization to drive engagement with suppliers and track progress relative to Scope 3 commitments which aligns to Agilent Net Zero goals
• Work across the organization to identify procurement processes continuous improvement opportunity and help develop framework and drive results based on deliverables
• Executing on impactful projects that will deliver to greater efficiency within the procurement organization and strengthen our relationship with our supplier base (Eg. Supplier lifecycle management)
• Identify opportunities for process improvement, value chain and logistics optimization to reduce landed product cost
• Ability to collaborate and influence cross-functional teams with the goal to deliver value to the company, customers and organization
• Develop comprehensive supply chain analysis including suppliers, lead time, availability, and commodity risk factors using available technology and tools driving a digitalized procurement mindset across the organization
• Opportunity to be part of the team at the OFS global level, working across teams and functions to deliver strategic project goals such as identifying future procurement skillsets and requirements, developing plans on increasing organizational procurement skillsets and capabilities
• Ad-hoc projects as required by the organization based on priorities and urgency

Qualifications

• Bachelor’s degree in Engineering, Business Management, or equivalent practical experience MBA or Master's degree in Engineering and Operations with minimum 7 years of relevant experience
• Experience working cross functional teams, driving results by leadership and effective communication
• Experience in supplier management and engagement to drive sustainability impact for the organization especially in Scope 3
• Track record and success in supply chain optimization projects, including supplier route optimization, sourcing optimization of parts and materials for procurement
• Experience in using project management tools to manage projects such as Smartsheet
• Experience in using PDM tools such as Agile and supply management tools such as Ariba
• Experience in executing supplier lifecycle management projects to deliver greater efficiency in improving communications, tools, and processes in managing supplier base
• Experience in executing supplier compliance management projects

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Thai language expertise: Able to read, write and converse in Thai.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Job Description

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
• Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• International travel required periodically for technical training & customer support
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor's or Master's Degree in Life Sciences, Chemistry, Engineering, or related field with minimum of 2 years of experience of hands-on service and troubleshooting experience in Cell Analysis or Genomics eg, Flow Cytometry, Cell Imaging, NGS, PCR, Automation etc.
• Candidates without experience are welcome to apply.
• Proficient in Microsoft Office (Excel & Word).
• Possess good interpersonal and communication skills.
• Excellent team player with a positive working attitude
• Demonstrates commitment to continuous learning and providing the highest levels of customer service

Job Description

• Responsible for selling Agilent products to end-user customers.
• Represents the company to the customer and the customer to the company in sales activities.
• Responsible for generating existing and/or new sales for assigned named accounts or assigned geographic, territory, industry or accounts list, or for identifying and recruiting strategic partners to embed and/or resell company products.
• Promotes and sells products and/or solutions to current or new customers/partners and informs customers of new product introductions.
• Creates, monitors and revises lead generation plans.
• Responsible for developing customers and maintaining their satisfaction.
• Maintains positive ongoing long-term relationships with key customers.
• May drive customer utilization of Agilent’s online sales.
• Individuals may have their own accounts, or work on a team, and may have a small quota or territory.

Qualifications

• Bachelor's or Master's Degree in Chemistry, or related field with minimum of 4 years of experience
• Possess good interpersonal and communication skills.
• Excellent team player with a positive working attitude

Job Description

You will play a crucial role in leading the design, development, and deployment of the strategic procurement related compliance programs, processes, and initiatives across the global organization. You will work closely with cross-functional teams including Global Sourcing, legal, compliance, QA, IT and data management to ensure we have a ‘One Agilent’ program in place. This role requires a deep understanding of regulatory compliance, quality management and audit and supply chain management.

Key Responsibilities:

• Leads the design, development, management and execution of strategic compliance programs and initiatives aligned with legal requirements, industry standards and organizational objectives. (e.g RoHS, responsible minerals, modern slavery)
• Acts as a “Process Champion”, consultant and recognized expert to the management team on strategic procurement processes, methodologies and strategies.
• Maintains a broad knowledge of major industry best practices and stay informed about the industry specific regulations and standards, identify and close the process gaps to ensure the organization complies with all relevant laws and regulation.
• Identifies opportunities and drive for continuous improvement initiatives for the organization to enhance efficiency and improve productivity.
• Develop and manage process documentation, policies and training.
• Leading the internal/external QMS, process and compliance audit for the organization.

Qualifications

• Bachelor’s degree in relevant field preferably in Engineering or Quality.
• Minimum of 8 years of experience in procurement, quality, compliance management, audit or regulatory affairs.
• Excellent problem solving and critical thinking skills.
• Strong project management skills and ability to handle multiple tasks simultaneously.
• Excellent communication skills and ability to work collaboratively in a team
• Strong understanding of QMS (ISO9001/13485), regulatory compliance, including knowledge and of relevant laws and regulations in the industry.
• Hands on working experience on FDA, IVDR and MDSAP will be and added advantage.