Total 19 fb tourism hospitality job vacancies in tanjong pagar

ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

JOB DESCRIPTION

1. Ensure that the assigned place of work and surrounding area is kept clean and organised at all times.
2. Perform general cleaning duties as assigned by reporting line manager.
3. Clean and wash glassware, crockery, cutlery, pots, pans and other kitchen utensils according to performance standards.
4. Empty rubbish bins according to scheduled garbage runs.
5. Adhere to the opening and closing procedures established for the department.
6. Have a thorough understanding and knowledge of all cleaning procedures, use of dishwashing/glasswasher machines and the type of chemicals to be used.
7. Treat all operating equipment and supplies carefully to minimise damage and reduce wastage.

JOB REQUIREMENTS

1. Detail-oriented
2. Adaptable
3. Able to handle variety of tasks as listed.

WE PROVIDE

1. Flexi working hours of between 20 and 30 hours per week over a 5-day work week.
2. Staff benefits include staff meals, leave and medical benefits.
3. Transport will be provided for night shift work after 11.30pm.
4. Consideration will be given for preferences of morning or afternoon shifts.

ROLE OVERVIEW

The Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and Sales verticals report directly to this role.

You oversee Membership and Partnerships. As a leader, you bring to life the Mandala Way and express our values through everything you do, creating a high-performance culture.

You will form and manage a team to take ownership of membership acquisition, engagement, curation, and retention and oversee all cultural programming and content in collaboration with the Head of Marketing. The network’s membership community and cultural programming provide the principal driver of membership desirability.

You will work closely with the Head of Marketing to ensure that content is amplified to drive membership desirability so that members remain highly engaged in all forms of content. You are an arbiter of taste, trends, and—where required—restraint and cultural nuance. You make decisions with sensitivity to bigger-picture impacts.

You are an inspiring leader with a spring in your step, a glint in your eye, and a fire in your belly that has come to define everything that we, as a Club and community, have become known for. You are not afraid to put yourself in the heart of the action, standing shoulder to shoulder with teams and members in support of dynamic connections and content.

MAIN RESPONSIBILITIES

TEAM LEADERSHIP AND MANAGEMENT

• Lead and manage the membership and partnerships team, fostering collaboration to drive membership acquisition, engagement, and retention.
• Analyze and structure the department to optimize workload and efficiency.
• Set clear KPIs, conduct regular check-ins, and provide robust career planning for team members.
• Cultivate a balance between commercially profitable initiatives and community-enhancing programming.

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

• Define a membership acquisition strategy in Singapore and align the membership and marketing teams to targets and execution. This includes setting and managing annual and ongoing budgets.
• Drive the membership team to achieve sales targets through proactive sales strategies.
• Overall accountability of community metrics:
  • Membership growth/acquisition
  • Memberships cancellations
  • Community engagement and desirability (determined by twice-annual members survey)
• Ensure membership community demographics remain in line with Group ambition.
• Overall leadership of Club Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants

MANDALA CLUB’S NETWORK-WIDE CULTURAL PROGRAMMING

• Define the cultural calendar and programming strategy with the Head of Marketing. The program must align with the Club’s pillars and key topics, which will vary from location to location. This includes annual and ongoing budget setting/management.
• Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritization, and quality evaluation of all activations.
• Overall accountability for member engagement in a cultural programming calendar optimized across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
• Be an arbiter of taste and trends to ensure Mandala Club is constantly pushing boundaries and at the forefront of popular culture in a way that is relevant to its member base.
• Ensure seamless member/consumer communication across Club and Special Projects.
• Ensure Club programming remains in line with Group ambition.
• A principal decision-maker in significant sponsorship/brand collaboration opportunities brought to the Club via in-house or agency partners.

PARTNERSHIP

• Source new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy for both Mandala Club and Mandala Masters.
• Negotiate contract terms to secure sponsorship deals with clients.
• Negotiate contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
• Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

KEY OBJECTIVES & DELIVERABLES.

Financial & Accounting

• Perform month-end closing activities including management reports, operational report
• Liaise with respective stakeholders for timely and accurate data submission.
• Assist in the day-to-day accounting operations, including invoicing, payment approvals, and month-end closing processes;
• Ensure proper documentation and record-keeping;
• Work with F&B Operational team to clear unbilled.
• Investigate and resolve customers’ inquiries, including resolving collection and payment discrepancies.
• Review financial data on the accounting system to ensure accuracy and completeness
• Daily extraction of bank statements
• Weekly review of employees claims, send chaser when necessary
• Raise payment request in bank portal
• Responsible for intercompany reconciliation and reporting

Administration

• On-boarding of new suppliers and clients
• Document Preparation: Prepare and edit correspondence, reports, presentations and other documents as needed.
• Archiving, filing, scanning and printing documents
• To support ad-hoc duties and projects as assigned

ROLE OVERVIEW

The Bar Manager, Mandala Club, is responsible for the strategic direction, planning, leadership, creative vision, implementation,

measurement and reporting of the full Beverage function of the Club. The Bar Manager is fully accountable to the Beverage Director of the Mandala Group and the General Manager of the Club.

It is an extensive role requiring an accomplished and creative professional. The Bar Manager must take holistic ownership and deliver game-changing commercial and reputational performance.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

This is a position based out of Mandala Club premises in Singapore.

1) Delivery of business performance

● Under the direction of the General Manager of the venue and of the group Beverage Director, ensure that business performance remains aligned to the annual budget with all operations and creative activations aligned to ensure the delivery of commercial targets.

● Full development and costing reporting of the beverage menus to ensure the gross profit targets are achieved.

● Measurement and evaluation (M&E) to be documented and completed for all menu development exercises and presented where required.

● Leading the beverage team by attracting, recruiting, training and appraising talented personnel.

2) Full ownership of the beverage program. Delivery of fully planned and expertly crafted menus that demonstrate originality, creative flair, and an understanding of ingredients.

● Devise a comprehensive 12-month activation calendar, including guest shifts, media activations, guest speakers, cocktail competitions, and hosting leading industry speakers.

● Create menus tailored to the brand guidelines that are innovative and well-balanced.

● Preserve excellent levels of customer service through service training and implementation of the venue-specific cycle of service guidelines.

● Design exceptional menus in coordination with the creative team.

● Purchase goods and continuously make necessary improvements to the product mix.

● Identify customers' needs and respond proactively to all of their concerns

● Establish targets, KPIs, schedules, policies, and procedures

● Nurture an ownership environment with an emphasis on motivation and teamwork

● Comply with all health and safety regulations

● Deliver an increasingly sustainable beverage program across multiple sites.

MAIN RESPONSIBILITIES

Develop and Implement HR Strategies:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.

Recruitment and Onboarding:

• Manage the recruitment and selection process to ensure the organization attracts and hires the best talent.
• Oversee the onboarding process for new hires, ensuring a smooth transition and integration into the company.

Performance Management:

• Implement performance appraisal systems that drive high performance.
• Monitor and evaluate the effectiveness of performance management processes and recommend improvements.

Training and Development:

• Assess training needs to apply and monitor training programs.
• Provide coaching and support to managers and employees on performance management and professional development.

Compliance and Legal:

• Ensure legal compliance throughout human resource management.
• Maintain knowledge of legal requirements and government reporting regulations affecting HR functions and ensure compliance with policies, procedures, and reporting.

Employee Relations and Engagement:

• Manage and resolve complex employee relations issues.
• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Compensation and Benefits:

• Oversee and manage a performance appraisal system that drives high performance.
• Develop and implement compensation and benefits plans that are competitive and cost-effective.

HR Metrics and Reporting:

• Develop and implement HR metrics and dashboards to track key HR performance indicators.
• Provide decision support through HR metrics and data analysis.

Health and Safety:

• Maintain and enhance the organization's health and safety programs, ensuring compliance with all safety regulations.

Role overview

A barista has a previous café experience either from previous jobs or in house test promotions. He is comfortable with interacting with members and guests to cultivate an enjoyable experience for the guest that goes above and beyond basic coffee making. He is comfortable and familiar with coffee making and latte art as well as classic alcoholic or non-alcoholic drinks. He has a good coffee knowledge but most of all, he is passionate about coffee and the FnB industry. His responsibilities include that of a barback, junior bartender but not limited to;

Barista responsibilities:

● Setting up the bar and coffee station according to the setup and closing sheet

● Knowledge and execution of Mise en place for menu drinks

● Able to run a coffee station up to standards

● Bussing and execution of coffees and drinks

● Able to support other bar stations and head bartender

● Understanding of POS system

● Coffee knowledge

● Basic spirits and drinks knowledge

● Coffee making and latte art

● Classic drinks making

● Processing payments

● Understanding stock orders and replenishment

● Familiarity and interaction with members of the club

● Staying guest focused and nurturing a good members experience

● Order taking of food and beverage

● Ability to guide junior bartender and steward personnel

● Understanding sequence of service standards

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Outlet Manager, Mandala Club acts as the FACE of the club and a brand ambassador, embodying the ethos, philosophies, and spirit of the company and how we conduct ourselves with members and non-members at all times. The individual collaborates closely with the Reception Manager and the Membership team to deliver quality assurance whilst entertaining our Patrons throughout their stay at the Club.

Aside from the duty of daily operations, the Outlet Manager's key focus is taking charge of Event Execution in collaboration with the S&E and Culture Teams under the supervision of the Club Operations Manager.

Of primary importance is the continual improvement of the property by ensuring operational efficiency, member and guest experience, staff retention, and maximizing profit.

MAIN RESPONSIBILITIES

PEOPLE & CULTURE

● Model the Mandala Way and bring our values into everything we do.

● Support the implementation of cultural transformation across all functions in collaboration with the Human Resources Department.

● Develop and integrate staffing programs designed to attract the highest caliber of talent while satisfying the needs of our members.

● Create a high-performance culture.

● Nurture and foster the next generation of leaders within the organization.

OPERATIONAL KPIs

● Oversees the daily operations of the property.

● Executes opening and closing duties.

● Is in charge of overseeing the execution of Events, being the main OPS point of contact for S&E, Membership, and Culture.

● Actively works with the Reception team to drive covers and table turn to exceed the budgeted capacity.

● Proactively responds to guests' feedback on offering and service.

● Nurtures ownership and team development to attract and promote talents for the Group.

● Supports the HR Function through the recruitment and the hiring process.

● Ensures compliance with all health and safety regulations.

● In collaboration with the Snr. Mgmt. Team executes regular analysis of Food and Beverage trends to maintain Mandala’s position as a leading organization in the Hospitality Industry.

● Implements a Team Development Program to foster team success and career growth.

● Executes appraisals and regular assessments of the team as per company standards.

● Implements weekly and monthly cleaning and maintenance schedules to ensure the outlets retain consistently high standards of cleanliness.

● Ensures maintenance schedules are in place and executed in a timely manner to keep the building maintained to company standards.

● Is in charge of the Building and Facility Department’s quality assurance.

● Oversees the maintenance of the FF&E.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Curious and passionate about consumers and building brands.

● Great attention to detail.

● Extremely disciplined and focused to achieve agreed targets within given deadlines.

● Broad thinker.

● A trouble-shooter; must be able to critically analyse and tackle problems and present viable solutions.

● Passionate about what we are and what we do; this person needs to be passionate about Mandala hospitality and lifestyle.

● Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed.

● Possess strong communication skills.

● Able to communicate clearly at all levels within an organization.

● Be open to new ideas, adventurous and practical simultaneously.

● Able to lead and inspire the team.

● Able to identify and set aces in places across the business.

● Driven by the desire to win and for continuous improvement.

● Proven ability to work cross-functionally.

THE RIGHT EXPERIENCE

● 10+ years previous relevant experience required with proven food and beverage acumen.

● Working knowledge of data analysis and KPIs/operation metrics.

KEY RELATIONSHIPS

The role reports to: General Manager, Singapore

The role’s direct report: Club Operations Manager, Mandala Club

Key stakeholder(s): Operational Team

Marketing / Membership Team

Mandala Global Team

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Supervisor at Mandala Club oversees the daily operations and mainly works closely with the floor and the wine team to deliver exemplary service in line with the company’s philosophy.

KEY OBJECTIVES & DELIVERABLES

● Is highly guest oriented

● Works with and supports the senior management team to ensure the smooth running of the outlet

● Executes opening and closing procedures of the outlet

● Runs daily briefing, team allocation and oversees service delivery of the highest order

● Executes events in collaboration with S&E and Membership teams

● Works with the managers to assist in the planning and requisition of casual labour to support daily operations and key events

● Is in charge of the club’s sequence of service SOP and menu knowledge training for the team

● Supports the management team with administrative tasks related to stock inventory, ordering of operating supplies, and other back of the house tasks required to ensure smooth operations

● Assists the management team in the correct settlement of outstanding bills and as per the cashiering SOPs of the outlet

● Takes responsibility for the team’s welfare, as well as the grooming and uniforms standards

● Helps to ensure compliance with food and safety standards

THE RIGHT PERSON

• Has great passion for hospitality and delivering personalised experiences for the members and their guests
• Able to recognize members and their preferences and build professional relationships to enhance the long term business goals of the organization
• Has great attention to detail
• Is able to work in a fast paced environment
• Extremely disciplined and focused to achieve agreed targets within the given deadlines
• A troubleshooter; must be able to critically analyse and tackle problems and present viable solutions
• Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks where required
• Able to communicate clearly at all levels within the organization
• Be open to new ideas and be adventurous while exercising practicality
• Driven by continuous improvement with a long term approach
• Motivated, professional, and high level of energy and work ethic
• Cares about the environment and practices sustainability
• Supports the careful use of resources in order to optimise the operating costs

THE RIGHT EXPERIENCE

• Diploma / Bachelors’ Degree
• 2-3 years’ working experience in the hospitality field or prior experience in the specific role
• Competent in computer applications like Microsoft Excel, Microsoft Powerpoint/Word for presentation
• Competent with the use of Google sheets/docs
• Meticulous and comfortable with numbers

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Head of Culture & Programming, Mandala Club is responsible for the brand guardianship of the cultural programme in the club. The position comes with the responsibility of leading the strategy and direction of the cultural events and happenings at the club. The role needs to ensure that the event is of the highest quality that fits with the Mandala brand standard of best in class.

The role includes conceptualising and overseeing the cultural segments of hero, ritual, music, F&B and membership events. This may also include overseeing the communication of these events to stakeholders such as the Events, Marketing and Operations team. Ensuring all marketing collaterals are done in accordance to guidelines and are executed in a timely manner, ensuring culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region.

The role must take a holistic ownership of each event from start to finish. This role also includes management of event from start to finish, including staff management, overseeing event coordination, member relations and making sure payments to vendors are made in a timely manner

This is a front-facing role, key in managing external partners as well as members, and requiring the ability to host key events and rituals, as well as gather feedback for better implementation.

An important note is that this role, unlike most positions, in the business is not purely based on driving revenue. This is a membership retention and value of membership position.

KEY OBJECTIVES & DELIVERABLES

● Delivery of a robust, engaging, enriching monthly cultural calendar that celebrates the arts, music and wellness

● Create elevated experiences to the highest standard based around our ever-changing membership demographics

● Being the face of the Cultural program, meeting members to hear their ideas

● Be on the lookout for culturally significant happenings in the world and Singapore

● Delivering the program in accordance set timelines

● Establish, manage and grow relationships with key speakers, personalities, influencers and companies to provide the very best support for the cultural calendar

● Developing third party partnerships with luxury brands to add more presence to the event calendar

● Deliver a programme rich in quality not quantity. Quality control is of the utmost importance

● Always compare the standing of our events against our peers. Mandala strives to be best in class; the cultural calendar is a direct reflection of this

● Liaise with various Mandala Club departments and teams (marketing, membership, event ops) to plan events, ensure understanding on deliverables and manage on-going communications

● Schedule, organise and chair weekly cultural event meetings to review and discuss upcoming events and future planning

● Ensure that all events are executed to the highest standards, and gather feedback from members on the event experience. Liaise with the events team, operations team and membership team to run seamless events for the members

● Drive capacity to all events, and manage a system that ensures as many members enjoy the events hosted

● Lead Marketing and Events team to support execution of partnerships through marketing assets and event-management

● Support the forming of new Mandala venues by acting as the gatekeeper for culture and programming

● Focus on developing the creativity community within the club

● Never forgetting that our members need to revel in play

THE RIGHT PERSON

● An organised thinker

● Clear and proven credibility in the arts, music and culture space

● A passion for hospitality and delivering exceptional lifestyle experiences

● Curious and passionate about consumers and building brands

● Superb attention to detail; material produced is meticulously executed

● Problem Solving; must be able to critically analyse and tackle problems and present viable solutions

● Passion; this person needs to be passionate about M., hospitality and lifestyle.

● Entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed

● Strong communication skills; this person is able to present information (both written and oral) clearly and concisely. This person needs to be able to communicate clearly at all levels within an organization.

● Creativity; they need to be open to new ideas, adventurous and practical simultaneously.

● Driven by the desire to win and for continuous improvement

● Proven ability to work cross-functionally

THE RIGHT EXPERIENCE

● 3+ years previous relevant experience required with proven technical and analytical acumen

KEY RELATIONSHIPS

The role reports to: Country General Manager, Singapore

The role’s direct report: Group Director of Culture and Community

Key stakeholder(s): Department Heads

Agency vendors as required

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Bartender at Mandala Club has a good cocktail bar experience either from previous jobs or in-house test promotions.

The individual must be able to interact and socialize with members and guests to cultivate an enjoyable experience for our patrons that goes above and beyond basic drink making.

The role requires being familiar with classic and international cocktails and able to accommodate tailored bespoke cocktails' requests. Possessing a good understanding of spirits is also essential.

KEY OBJECTIVES & DELIVERABLES

● Reporting of exact stock ordering to MGM

● Ability to run a station on their own

● Ability to upsell and recommend spirits based on member preference

● Good reputation and familiarity with members

● Strong spirit and cocktail knowledge

● Deliver a tailor-made experience to guests with classic cocktails and bespoke drinks

● Ability to guide Jnr personnel

● Assessing bar guests' needs and preferences and recommending food and beverages accordingly

● Proactive in approaching tables for food and beverage recommendations

● Is fully versed in covering all bar duties (foh and boh) to run the bar operation smoothly.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Great attention to detail.

● Extremely disciplined and focused to achieve agreed targets within given deadlines.

● Possess strong communication skills.

● Be open to new ideas, adventurous and practical simultaneously.

● Motivated, professional, high level of energy and work ethic.

THE RIGHT EXPERIENCE

● Must have min 3 year(s) work experience in the hospitality bar industry

● Customer-oriented with a high desire for service quality.

● Strong planning and organizational skills with a keen eye for details.

● Able to multitask and work under pressure.

● Self-motivated and able to work in a fast-paced environment

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Assistant R&R Manager, Mandala Club is responsible for the daily operation of the reception team across all floors. A primary focus of this role is to ensure excellent communication between the Reception and the Floor team to maximise seating capacity and to drive the departments’ performance to deliver an egalitarian world-class service in line with M. Vision. Missions. Values.

KPIs across the organisation are categorised as below, with varied weighting across business units and departments:

- P&L Delivery

- Team Engagement

- Member Satisfaction

- Member Growth/Acquisition

- Member Engagement

KEY OBJECTIVES & DELIVERABLES

● Runs daily service and is present at the daily briefing to represent the Reception Team.

● Work with the Mgm Team to maximise revenue by increasing floor capacity and improving seating turn during operation.

● Train the team on reservations management, phone etiquette, seating etiquette.

● Proactively responds to guests' feedback

● Submit weekly reports on:

○ Members and Guests Feedback

○ Covers Trends and Seating Pace Flow

○ Bookings Vs Walk-ins trend

● Oversee the management of reception email inbox to ensure all enquiries are handled in a timely manner

● Monitors, guides, and trains the reception personnel to meet guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

● Is in charge of team rosters and leave management

● Supports the HR Function through the recruitment and the hiring process

● Reviews all bookings with the duty manager to ensure tables/VIP areas allocations and special requests are all executed

● Executes daily reception briefing and allocations of the team to ensure greeting/seating/departure of the guests is up to standards

● Runs regular training sessions to ensure the cycle of service and all sops’ are executed in line with Mandala Club expectations

● Inspects all VIP AREAS regularly and communicate with the duty manager any required follow-ups

● Greet VIP guests personally

● Handle guest complaints and refer them as necessary, follow up on corrective action

● Overall responsible for ensuring and maintaining all reception areas running smoothly and efficiently

● Implements Quarterly Appraisals of the team as per company’s standards

● Drive floor plan implementation for large scale events

● Liaise with the S&E manager to ensure the reservation team and the events team collaborate to deliver successful events.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences

● Great attention to detail and multi-tasker

● Extremely disciplined and focused to achieve agreed targets within given deadlines

● Broad thinker

● A trouble-shooter; must be able to critically analyse and tackle problems and present
viable solutions

● Passionate about what we are and what we do; this person needs to be passionate
about M., hospitality and lifestyle

● Possess strong communication skills

● Able to communicate clearly at all levels within the organization

● Be open to new ideas, adventurous and practical simultaneously

● Able to lead and inspire the team

● Driven by the desire to win and for continuous improvement

● Proven ability to work cross-functionally

● Guest’s satisfaction orientated

THE RIGHT EXPERIENCE

● Well versed with minimally 3 years of Hospitality/F&B experience with 3 years in a managerial role with a proven track record of managing sales and ops

Please send your detailed resumes to [email protected]

ROLE OVERVIEW

The Group Operations Director at Mandala Club is responsible for managing and overseeing the daily operations, business initiatives and projects which entails close collaboration with both internal and external stakeholders, in consultation with direct supervisor. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

KEY OBJECTIVES & DELIVERABLES

Strategic

● Act as the strategic support to the COO, in executing the day-to-day business operations, implementation of initiatives, brainstorming and achieving business goals.

● Lead on strategic planning & business development for Apex Retail which aims at driving incremental revenue, expense management and operational efficiencies.

● Explore and develop new business opportunities along with the COO, through conducting active market research and brainstorming with various stakeholders.

● Liaise with internal stakeholders to establish close synergy and collaboration which leads to more efficient operations and revenue opportunities.

Business Development and Financial

● Support the COO on brainstorming, planning, presentation and execution of business operations initiatives and projects, which entails project management and coordination with various stakeholders.

● Work with COO and Department heads to set strategic business goals and workplan for each department to dovetail with the company’s overarching goals.

● Works with the COO to formulate short- and longer-term business plans and performance targets/indicators for the respective department, to achieve optimal operational efficiency, cost savings and guest satisfaction.

● Perform financial analysis and business reporting to facilitate business decisions.

● People and Cross Departmental Functions

● Work closely with the Sales and Marketing Departments in planning, developing, implementing, and evaluating advertising, marketing strategies, and trade promotion programs to achieve revenue growth.

● Provide leadership guidance, development and coaching to team members and encourage individual development especially amongst Direct Reports.

ROLE.

ROLE OVERVIEW

The Senior Marketing Manager, Mandala Club will report to Director of Marketing & Partnerships.

KEY OBJECTIVES & DELIVERABLES

● In conjunction with the Director of Marketing & Partnerships, lead and manage all marketing projects and initiatives for Mandala Club through a combination of strategic multi-platform marketing, public relations, special events management, and brand awareness.

● Assist the Director of Marketing & Partnerships in department and team administration and financial budgeting and adherence.

MEMBER COMMS/ENGAGEMENT:

● Oversee the composition and distribution of all lines of communication to members including newsletters, mail outs, on site leaflets, brochures, posters and supplements as well as all digital content and information published on member-facing portals. Overall leadership of acquisition/member journey from a CRM perspective.

● Provide guidance to, and collaboration with the Creative Studio Team, to assist with the creation of compelling and professionally delivered content (including the capturing and swift editing of still images and video footage from members events) for the Mandala Club website and newsletters, ensuring material is on brand, up to date, and delivered against deadline(s).

● Work with the Culture team to ensure all programming events are correctly communicated and effectively marketed via Mandala Club channels.

● Create and regularly refresh content for the Mandala Club website and member portal, ensuring club information and imagery, events, promotions and news are compelling in the ‘style’ of the Mandala Club.

EXTERNAL/PROSPECTIVE MEMBER ENGAGEMENT:

● Lead the creation of tools and materials created by the club to promote the club’s services and offerings and especially all membership pack materials, making sure they closely adhere to the Mandala Club brand guidelines in service of driving member acquisition. Ensure that these stay up to date with all club and group information.

● Support the concept creation of Mandala Club’s tactical promotions and hero activations around annual line-up of hero events including the likes of, but not limited to, Chinese New Year , IWD, Halloween, Festive programming and New Year’s Eve etc.

● Oversee the Club’s social media output, ensuring posts have appropriate messaging and content, and generate awareness and desire, without ‘lifting the veil’, destroying mystique or violating member privacy.

● Negotiate and implement media partnership and sponsorship agreements with aspirational brands, organisations, venues and groups that fit the Mandala Club brand for joint events, promotions and initiatives that enrich the member experience and generate revenue.

● Through utilizing an extensive and varied personal network of contacts, contribute ideas for event concepts and opportunities for the monthly Mandala Club members’ event calendar.

DIGITAL MARKETING & ADVERTISING

· Together with the Director of Marketing & Partnerships, build, plan and implement the overall digital marketing strategy for Mandala Club and its projects.

· Stay up to date with the latest technology and best practices and propose ways to enhance our digital best practices within the business, including AI tools.

· Measure and report results with reference to the established ROI and KPIs.

· Prepare and manage a digital marketing budget.

· Manage and improve online content, considering SEO and Google Analytics.

· Lead on the design and build of best in class EDMs.

FINANCE, BUDGETING AND CLAIMS

● Work closely with the Finance team and adjacent departments in tracking, managing and reporting the marketing team’s monthly budgeting sheet, ensuring that all expenditures are collected and reported in a timely manner

● Assist in tracking, managing and reporting the marketing team’s financial claims.

● Support with and make recommendations for the annual marketing budget based on strategic marketing ideas for the Club.

PUBLIC RELATIONS

● Oversee club film/photo/fashion shoots, media interviews, press conferences and walk-in journalists by communicating to the various departments, conducting site inspections and providing the relevant details.

● Oversee the production of all club communications relating to sponsorship agreements including sponsorship documents, food and beverage components, booking advertising space and accommodation bookings.

● Support the PR Agency by ensuring they have all up to date press materials required and, together with the Director of Marketing & Partnerships, ensure that they are regularly briefed on the strategic focusses of the business.

● Maintain and update the media database and dispatch relevant information including press releases, photos, discs, logos etc when necessary. Maintain record of all media clippings and coverage.

● Provide support for the preparation of industry award submissions and leverage the strength of awards through various communication channels.

The need for flexibility

An essential part of this role is to be flexible with the needs of Mandala Club, and to be willing to work the required operational hours. The Mandala club operates across multiple sites, at night, on weekends and holidays and your roster will reflect this based on your role and responsibilities.

ROLE OVERVIEW

The Head of Cultural Programming, Mandala Club is responsible for the brand guardianship of the cultural program in the club. The position comes with the responsibility of leading the strategy and direction of the cultural events and happenings at the club. The role must ensure that the event is of the highest quality, fitting the Mandala brand standard of best in class.

The role includes conceptualizing and overseeing the cultural segments of hero, ritual, music, F&B, and membership events. This may also involve overseeing the communication of these events to stakeholders such as the Events, Marketing, and Operations teams. It also consists in ensuring all marketing collaterals are done according to guidelines and executed on time, ensuring culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region, and ensuring that culture events always fall within brand guidelines and are held to a standard worthy of our goals to be the best members club in the region.

The role must take a holistic ownership of each event from start to finish. This role also includes managing events from start to finish, including staff management, overseeing event coordination and member relations, and ensuring vendor payments are made promptly.

This is a front-facing role, key in managing external partners and members. It requires hosting key events and rituals and gathering feedback for better implementation.

An important note is that this role, unlike most positions in the business, is not purely based on driving revenue. This is a membership retention and value of membership position.

KEY OBJECTIVES & DELIVERABLES

• Delivery of a robust, engaging, enriching monthly cultural calendar that celebrates the arts, music, and wellness.
• Create elevated experiences to the highest standard based on our ever-changing membership demographics.
• Being the face of the Cultural program, meeting members to hear their ideas
• Be on the lookout for culturally significant happenings in the world and Singapore.
• Delivering the program following set timelines
• Establish, manage, and grow relationships with key speakers, personalities, influencers, and companies to support the cultural calendar best.
• Developing third-party partnerships with luxury brands to add more presence to the event calendar
• Deliver a program rich in quality rather than quantity. Quality control is of the utmost importance
• Always compare the standing of our events against our peers. Mandala strives to be the best in class; the cultural calendar reflects this.
• Liaise with various Mandala Club departments and teams (marketing, membership, event ops) to plan events, ensure understanding of deliverables, and manage ongoing communications.
• Schedule, organize, and chair weekly cultural event meetings to review and discuss upcoming events and future planning.
• Ensure that all events are executed to the highest standards, and gather feedback from members on the event experience. Liaise with the events, operations, and membership teams to run seamless events for the members.
• Drive capacity to all events and manage a system that ensures as many members enjoy the events hosted
• Lead Marketing and Events team to support the execution of partnerships through marketing assets and event management.
• Support forming new Mandala venues by acting as the gatekeeper for culture and programming.
• Focus on developing the creativity community within the club
• Never forgetting that our members need to revel in play

ROLE OVERVIEW

The Receptionist’s role is to ensure the front desk welcomes club members and members of the public in a positive and friendly manner, and executes all administrative tasks to the highest quality standards.

As a Mandala Club employee, the team member is a Brand Ambassador through and through, empowered to deliver an egalitarian world-class service in line with Mandala Vision. Missions. Values.

KEY OBJECTIVES & DELIVERABLES

● Run daily services as per the published sequence of service

● Execute opening and closing procedures

● Answer incoming calls and address members and non members’ queries

● Provide basic and accurate information in-person and via phone/email

● Command of Sevenroom management platforms at all stages of the reservation

● Adhere to Company practices and procedures while taking reservation

● Ensure all guests are seated in line with the Company standard

● Inform Duty Manager of any tables that are running late and may not make their return time

● Make Reservations Manager aware of any changes in times and numbers

● Ensure members/guests queries are answered in a professional and friendly manner

● Keep the reservations area clean at all times

● Report any customer complaints to the Manager on duty and the Reception Manager by following the published procedures

● Have full knowledge of all policies related to FnB menus delivery in order to answer any queries in a timely manner

● Perform all required CRM updates

● Support the S&E Team on delivering booked large scale events

You will be in-charge of:

• Mixing and serving both alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes and procedures
• Work in collaboration with other bartenders to keep the bar area clean, and stick to Company’s standards at all times
• Engaging with guests to build a long-term relationship and increase bar spending
• Understand and be proficient in the product offerings
• Maintain bar service operations
• Maintain a healthy pool of regular guests
• Recommend improvements to make operations more efficient

What we're looking for:

• Self-motivated & disciplined
• Works well in a team
• Good personal grooming & communication skills
• Eager to learn and passionate about customer service

• Setting up the bar and coffee station according to the setup and closing sheet
• Knowledge and execution of Mise en place for menu drinks
• Able to run a coffee station up to standards
• Bussing and execution of coffees and drinks
• Able to support other bar stations and head bartender
• Understanding of POS system
• Coffee knowledge
• Basic spirits and drinks knowledge
• Coffee making and latte art
• Classic drinks making
• Processing payments
• Understanding stock orders and replenishment
• Familiarity and interaction with members of the club
• Staying guest focused and nurturing a good members experience
• Order taking of food and beverage
• Ability to guide junior bartender and steward personnel
• Understanding sequence of service standards

ROLE OVERVIEW

We are looking for a guest service oriented individual to fill the role of a Captain/Senior Captain. This role entails providing guests with a whole-hearted hospitality and wonderful dining experience. A primary focus of this role is to nurture a culture whereby the team are Brand Ambassadors through and through and empowered to deliver an egalitarian world-class service in line with M. Vision. Missions. Values.

KEY OBJECTIVES & DELIVERABLES

Job Responsibilities

• Welcoming guests and delivering an exceptional service to ensure highest level of guest satisfaction
• Order taking, serving, and billing
• Managing guests' reservations
• Projecting a courteous and professional image
• Developing and maintaining good relationships with team members
• Ensuring guest satisfaction by being proactive in service operations
• Consistently offer professional, friendly and engaging service
• Follow club’s policies, procedures and service standards

THE RIGHT PERSON

• A passion for hospitality and delivering exceptional lifestyle experiences.
• Great attention to details.
• Driven and organized individual
• Individuals with pleasant personality
• Individuals who possess good communication skills
• Passionate about what we are and what we do; this person needs to be passionate about M., hospitality and lifestyle.

THE RIGHT EXPERIENCE

• 1+ years previous relevant experience
• Some work experience in a club or nightlife industry preferred.