Customer Relationship Establishment & Business Opportunity Expansion
•Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs.
•Use customer's language to start conversations, gain customer trust, mining product and technology needs, and form effective business opportunities.
•Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
•Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
•Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers.

Product & Technological Value Delivery
•Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven major products, AI/Intelligent Computing Service,etc.,as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner.
•Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of SA, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.

Decision-Making Promotion & Business Opportunity Conversion
•Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, create value for customers continuosly.
•Through the use of a series of sales strategies, such as communication and influence, business offer, etc., to convert business opportunities, achieve results, and realize a win-win situation with customers.
•Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, drive improvements to internal product solutions and process system.

Business Support
•Provide customers with full lifecycle support, integrate all resources to ensure project landing, detect and resolve of product usage problems.
•Promote rapid iteration of Alibaba Cloud products on the customer-end,and support customers to achieve technical goals.

EA License 21C0430

A Dreamworks Company Pte Ltd

EA Personnel R1988532

The Director, BPO for SMT will be entrusted with a broad portfolio of responsibilities to accelerate growth, drive and mitigate both short and long-term opportunities and challenges to ensure the cluster’s business performance is optimized.

The successful candidate will work closely with the Country and Functional leadership teams within SMT, as well as their broader teams across the region, to understand market landscapes, assist with Go-to-Market strategies that can help accelerate growth in their respective markets, and execute key strategic initiatives, including but not limited to business/market expansion, organizational re-design, multi-year strategic planning, and capability building. The successful candidate will also work in close collaboration with the corporate functions, to develop and manage scorecards and targets, performance management measures and metrics, and develop reporting and executive communication formats and cadences. This position reports to the Senior Director, Business Planning and Operations for SMT.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Who we need:

• An experienced Global Data Centre Portfolio Management specialist working within a Portfolio Office for a major, global Bank ("Bank") with demonstrable history working across data centre and critical facilities asset portfolios and programme management.
• Able to operate and influence stakeholders at a global level (experience in Asia region critical to give effect to role)
• Ideal candidate must have’s:
  • Ability to lead; coordinate and drive strategic programme activity; proactively communicate blockers to targets at both a tactical and strategic level across supply partners and bank.
  • Must have ‘lean in’ and willingness to enable resolution to challenges
  • Form strategic alliances; elevate and distill key messages to senior client stakeholders (director level)
  • Have good understanding of regional challenges and banking culture nuance i.e. previous regional banking experience.
  • Excellent technical Excel & PowerPoint capabilities – detailed tracking and senior stakeholder presentations/ report outs.
  • Able to rapidly assemble to collate; aggregate and synthesize data into digestible reports – an communicate out the ‘so what’ impact.

What they will do:

Overview of requirements

• Expected to lead the planning, strategy creation and delivery of the Major Projects / Programmes in data centre space in accordance with the Bank’s standards.
• Align the data centre programme with the business / function and the group corporate real estate strategy.
• Monitor and track all works in bank premises and co-location sites including closures, re-classifications and migrations, operational oversight of downtimes and improvement works.
• Partnering closely with engineering and operations leaders to:
  • Lay approval groundwork strategy and outline projects needs by communicating with stakeholders early and often, ensuring country and group levels understand planned pipeline and change management.

Programme & Portfolio Management

• Drive cross-team projects as needed to meet the changing business environment and to manage complex business needs.
• Leads project / programme management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations.
• Leads strategic innovation and experimentation.
• Implement planning and scheduling programmes to meet customer needs.
• Drive business results through key performance indicators and business goals, promoting clarity and motivation to the project team to execute on time, under budget, while delivering high quality results with zero rework.
• Partner with finance and supply chain organizations to ensure accurate capital spending.
• Manage multiple projects simultaneously, ensuring that each project meets its objectives and is delivered on time.
• Develop and implement project management processes and tools to increase efficiency and effectiveness.
• Provide regular project updates to senior management and other stakeholders. 

Planning & Scheduling

• Develop and oversee the implementation of detailed project plans, including timelines, and resource requirements, for large-scale data center projects.
• Manage cross-functional teams, including engineers, procurement, and construction to ensure project milestones are met and deliverables are completed on time.
• Monitor project risks and develop contingency plans to mitigate potential issues.
• Work with clients to understand their needs and ensure project outcomes meet their expectations.

Governance, Stakeholder Engagement & Delivery Support

• Act as a liaison between risk management, SME’s governance, and delivery teams, facilitating the smooth transition of strategic insights into project execution.
• Lead governance forums to present portfolio plans, risk assessments, and performance metrics to senior leadership and external stakeholders.
• Provide delivery teams with clear capacity management guidelines and sequencing recommendations for executing activities.
• Build consensus across departments and geographies by aligning stakeholders on portfolio goals and timelines.

Improvements & Efficiencies​

• Analyse data quickly, identify pain points and embed interventions/process improvements.
• Determines and leads process improvements to quickly scope insights; and drives change management initiatives.
• Bring structure and actively seeks ways of improving and automating current ways of working, systems & processes.​ This will include deployment of tools, proficiency in data analytics, and ability to streamline processes to better meet business needs.

Job Summary

We are seeking a highly motivated and experienced Business Development Director to lead and oversee the management of our existing projects while driving growth through strategic tendering for new projects. This role requires a leader with exceptional project management, negotiation, and business acumen to expand our market presence and achieve organizational objectives.

Key Responsibilities

Business Development:

• Identify and evaluate new business opportunities, including participation in tenders and preparation of high-quality proposals.
• Develop and implement strategic plans to increase revenue and market share.
• Establish and maintain relationships with key stakeholders, including clients, partners, and industry leaders.

Project Management:

• Oversee the successful execution and management of existing projects, ensuring alignment with company goals and client expectations.
• Monitor project performance, timelines, and budgets, addressing issues promptly to ensure deliverables are met.

Team Leadership:

• Manage and mentor the business development team, fostering a collaborative and high-performance culture.
• Manager project team to make sure project execution to
• Set measurable targets and ensure the team achieves objectives within the given timelines.

Qualifications

• Bachelor's degree in Engineering/Business Management
• Minimum of 10 years of experience in business development, project management, or related fields, with at least 3 years in a leadership role.
• Strong understanding of industry-specific trends and competitive landscape.
• Exceptional communication, negotiation, and presentation skills.
• Ability to multitask, prioritize, and manage multiple projects effectively.

Preferred Attributes

• Experience in Rail project and Industrial Automation will be preferred.
• Established network with key stakeholders in the industry.
• A strategic thinker with a results-driven approach.

We’re expanding and are actively looking for an experienced and highly motivated talent to join our Revenue team. You’ll be working alongside Partnership, Marketing and Customer Success team to generate sales leads in a fast-paced and collaborative environment.

Responsibilities

• Build business development pipeline by proactively identifying opportunities and engaging with key prospects
• Plan and execute a territory plan with clear account prioritisation
• Build relationships with multiple stakeholders and influencers across the customers’ organisations

• Uncover customers’ pressures, challenges and priorities to effectively position our offering to meet their business objectives
• Participate in pricing and tender/proposal reviews with senior management to ensure alignment to the customer requirements
• Possess a thorough knowledge of the market, and the solutions and services Xtremax provides

• Minimum 5 years of relevant sales experience
• Impressive track record in B2B or B2G sales, with key established connections in the relevant sector
• History of successfully developing and maintaining senior client relationships
• Demonstrate good empathy and listening skills

• A highly self-motivated and independent initiator with excellent interpersonal skills
• A team player who is willing to work for the success of the team and its goals
• Excellent communication, negotiation and presentation skills
• Candidate must possess at least a Bachelor’s Degree in a relevant field
  

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. The Business Director is responsible for the overall management of a client account including creation and communication of effective brand strategies, annual fee and contract negotiations, account staffing and oversight of all client relations and presentations; and provides support and oversight to an Account Management team.

Expectations of a Business Director/Group Account Director 

• Manages a portfolio of brands 

• Along with Creative Directors and Strategic Planner, sets creative and strategic tone for client account 

• Partners with Senior Planners to develop and implement highly strategic plans for brand 

• Problem solves on high level account and production issues and knows when to involve Management 

• Builds and maintains top level client relationships; acts as key partner and advisor to clients offering strategies and solutions to address their business challenges. 

• Oversees annual fee and contract negotiations; works closely with Finance on contract and fee proposals 

• Leads monthly client revenue tracking and analyzes revenue impact on account and agency profitability  

• Committed to constantly improving our work, and how we work 

• Always on a look out for opportunities to grow business behind access to wider Groupe capabilities 

• Maintains a sense of discretion and professionalism, representing the Groupe  

Expectations as a member of our community 

• You believe passionately in the power of creativity. But you’re realistic and have a clear-eyed view of what it will take to get there, inspiring people with a diverse range of skills and perspectives to work towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities, they are our most precious assets 

• You will be tested and challenged, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other 

Expectations as a team leader 

Your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work comes from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative.  

In your role, you will specifically be expected to: 

• Provide the required leadership and inspiration to department team 

• Monitor client account team to deliver beyond client’s expectations 

• Motivate your team, and be the glue that keeps teams going 

• Lead career conversations, to set goals and KPIs for each team member, review progress regularly and support them to achieve 

We are looking for a results-driven and strategic Business Director to lead our Enzyme Products division within the animal feed industry. This role will focus on developing and executing growth strategies, expanding market presence, and establishing strong customer relationships. The ideal candidate will bring expertise in enzyme applications in animal nutrition and a keen understanding of the feed industry landscape.

Key Responsibilities:

• Strategic Leadership: Develop and implement the business strategy for enzyme products targeted at the feed industry, with an emphasis on growth, market share expansion, and competitive positioning.
• Market Development: Analyze market trends and identify opportunities for enzyme products in animal nutrition, focusing on efficiency, cost reduction, and sustainability.
• Business Development: Cultivate and strengthen relationships with key feed industry stakeholders, including feed mills, producers, and distributors; drive strategic partnerships and identify growth opportunities.
• Product Management: Collaborate with R&D and Product teams to ensure enzyme products meet industry standards, customer needs, and regulatory requirements.
• Sales & Revenue Growth: Set and achieve ambitious sales targets, working closely with Sales and Marketing to drive customer engagement and product adoption in the feed market.
• Customer Engagement: Stay attuned to the evolving needs of customers in the animal feed industry; serve as a bridge between customers and R&D for feedback on product performance and innovation needs.
• Team Leadership: Lead, mentor, and develop a high-performing team dedicated to achieving business goals in a collaborative environment.

Qualifications:

• Master’s degree in Animal Science, Nutrition, Biotechnology, or related field; MBA or advanced degree preferred.
• 10+ years of experience in agribusiness, animal nutrition, or feed industry, with a focus on enzyme or biotech products.
• Proven track record in business development, strategic planning, and leadership in the feed or biotech industry.
• In-depth understanding of enzyme applications in feed, nutritional requirements, and feed industry regulations.
• Excellent leadership, negotiation, and stakeholder management skills.
• Ability to travel as needed.

The Associate Business Intelligence Director is responsible for collecting, aggregating, and reporting business investment data (client, supplier and Publicis product investment). The candidate will be successful and enjoy the role if they have an inquisitive problem-solving mind, excellent attention to detail, and can build strong working relationships with stakeholders. Publicis Media's reporting continually evolves and improves so there is significant creative scope to develop new skills and apply new tools.

Key Responsibilities:

• Managing business investment data across a multi-market remit
• Ensuring that local market contacts deliver a range of reports on time and to a sufficient standard
• Using Alteryx to aggregate and clean data on a periodic basis
• Updating multiple PowerBI dashboards
• Responding to requests for data and inquiries into the figures from all areas of the business
• Excellent Excel skills
• Background in digital advertising with proven reporting experience
• A good understanding of all Agency media types and key suppliers
• An aptitude for learning to use reporting/dashboarding tools

Responsibilities:

• Manage customer relationship on a Global basis and will act as the key escalation point globally for all product programs, projects, and operational performance issues.
• Facilitate collaborative communication between all functional areas within a location / business group/vertically integrated organization.
• Facilitate external two-way communication between Customer and Flex Sites.
• Manage the process to ensure Customers expectations are clearly defined, understood, and communicated across the appropriate Flex Organizations
• Work with Operations globally to ensure the appropriate Project Managers and project resources are assigned to all customer projects
• Accountable for supporting the performance of Project team(s) and Project manager(s)
• Provide the necessary leadership and support to Project Managers to manage projects in line with project management processes and associated policies and procedures.
• Ensure collaborative cross-functional project team participation to effectively initiate, plan, execute, monitor, and control all phases of a project or subproject to ensure work efforts are executed on time, within budget, and according to stated requirements reliably and repeatedly.

Requirements:

• Bachelor’s Degree in Engineering, Sciences or Business; MBA is preferred.
• Typically requires 10 years of progressively advancing account management and/or business development experience.
• Demonstrated experience in working within cloud, enterprise, compute customers as a Program Manager or Global Program Manager.
• Experience building relationships while working directly with customers.
• Experience managing a local team and Experience with Finance/Quoting.
• Ability to Travel & Work non-traditional hours.

Reporting to the General Manager, the incumbent is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

RESPONSIBILITIES

• Drive market share and revenue performance through proper pricing and mix management using competitive reports
• Develop overall pricing strategy to include all market segments and distribution channels with the aim of maximising revenue through forecasting and budgeting
• Manage rates, room inventory, distribution channels and market segmentation
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including brand website and 3rd party sites
• Identify new revenue opportunities and provide daily, weekly and monthly reporting
• Maintain complete knowledge of room availability for each day, including restricted dates, rates and room types breakdown
• Analysis of data, booking patterns and market trends and generating reports
• Ensure all related systems are configured correctly, validated and working to full capacity / functional
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, corporate, groups etc).
• Monitor competitors and market to develop rate and market-mix strategies
• Have good knowledge on all room rates/packages and promotions
• Supervision of reservations team in meeting the daily business needs, including conducting training and guidance to the Revenue & Reservations department
• Coordinate and work with other departments in sales fulfilment
• Develop specific goals and plans to prioritise, organise and accomplish the work for the department.
• Any other ad-hoc duties assigned by General Manager from time to time

SKILLS & QUALIFICATION REQUIREMENTS

• Bachelor’s Degree in Hotel Administration/ Revenue Management/ Business/ Finance or related field
• At least 15 years of relevant working experience within the hotel industry
• Have worked in both local & international hotel brands with properties of at least 350 keys
• Proficient in Microsoft Office including email
• Knowledge in Revenue Management platforms (eg. Amadaeus, Duetto, Lanyon etc)
• Knowledge in OPERA Cloud will be advantageous
• Good interpersonal and communications skills
• Strong analytical and negotiation skills
• Multi-tasking skills with attention to details and deadlines
• Ability to lead and train team members
• Ability to communicate and interact with various stakeholders of all levels

We regret that only shortlisted candidates shall be notified.

We are seeking a seasoned and strategic Construction Project Director to lead and oversee complex construction projects from inception to completion. This role requires a visionary leader with extensive construction management experience, financial acumen, and a deep commitment to quality and safety.

The Construction Project Director will play a pivotal role in driving project success, collaborating with cross-functional teams, and ensuring that each project meets or exceeds expectations on time and within budget.

Job Responsibilities

• Direct and oversee all aspects of project planning, from initial budgeting and scheduling to implementation and completion, ensuring projects are delivered on time, within scope, and on budget.
• Provide strategic leadership and foster a culture of collaboration across multidisciplinary teams, including contractors, engineers, and subcontractors, to achieve project goals while maintaining a high-performance work environment.
• Identify potential project risks and proactively develop solutions, ensuring safety and compliance with industry regulations and standards, while minimizing delays and cost overruns.
• Manage project budgets rigorously by tracking expenses, negotiating contracts, and controlling costs to maximize profitability without compromising quality or safety
• Act as the primary point of contact for stakeholders, providing regular project updates, addressing concerns promptly, and ensuring transparent, effective communication throughout the project lifecycle
• Ensure that all work meets the highest standards of quality, safety, and regulatory compliance by conducting regular site inspections, reviewing plans, and verifying that all requirements are met.
• Build and maintain strong relationships with clients by ensuring their vision and requirements are met, creating a foundation for repeat business and client satisfaction.

Requirements

• Degree in Civil/Structural Engineering, Construction Management, or equivalent
• Minimum 10 years of relevant experience in building works, with a preference for HDB experience
• Proven ability to manage teams and meet project timelines
• Strong crisis management skills
• Excellent communication skills and a team player

We are seeking a seasoned and strategic Construction Project Director to lead and oversee complex construction projects from inception to completion. This role requires a visionary leader with extensive construction management experience, financial acumen, and a deep commitment to quality and safety.

The Construction Project Director will play a pivotal role in driving project success, collaborating with cross-functional teams, and ensuring that each project meets or exceeds expectations on time and within budget.

Job Responsibilities

• Direct and oversee all aspects of project planning, from initial budgeting and scheduling to implementation and completion, ensuring projects are delivered on time, within scope, and on budget.
• Provide strategic leadership and foster a culture of collaboration across multidisciplinary teams, including contractors, engineers, and subcontractors, to achieve project goals while maintaining a high-performance work environment.
• Identify potential project risks and proactively develop solutions, ensuring safety and compliance with industry regulations and standards, while minimizing delays and cost overruns.
• Manage project budgets rigorously by tracking expenses, negotiating contracts, and controlling costs to maximize profitability without compromising quality or safety
• Act as the primary point of contact for stakeholders, providing regular project updates, addressing concerns promptly, and ensuring transparent, effective communication throughout the project lifecycle
• Ensure that all work meets the highest standards of quality, safety, and regulatory compliance by conducting regular site inspections, reviewing plans, and verifying that all requirements are met.
• Build and maintain strong relationships with clients by ensuring their vision and requirements are met, creating a foundation for repeat business and client satisfaction.

Requirements

• Degree in Civil/Structural Engineering, Construction Management, or equivalent
• Minimum 10 years of relevant experience in building works, with a preference for HDB experience
• Proven ability to manage teams and meet project timelines
• Strong crisis management skills
• Excellent communication skills and a team player

We are seeking a seasoned and strategic Construction Project Director to lead and oversee complex construction projects from inception to completion. This role requires a visionary leader with extensive construction management experience, financial acumen, and a deep commitment to quality and safety.

The Construction Project Director will play a pivotal role in driving project success, collaborating with cross-functional teams, and ensuring that each project meets or exceeds expectations on time and within budget.

Job Responsibilities

• Direct and oversee all aspects of project planning, from initial budgeting and scheduling to implementation and completion, ensuring projects are delivered on time, within scope, and on budget.
• Provide strategic leadership and foster a culture of collaboration across multidisciplinary teams, including contractors, engineers, and subcontractors, to achieve project goals while maintaining a high-performance work environment.
• Identify potential project risks and proactively develop solutions, ensuring safety and compliance with industry regulations and standards, while minimizing delays and cost overruns.
• Manage project budgets rigorously by tracking expenses, negotiating contracts, and controlling costs to maximize profitability without compromising quality or safety
• Act as the primary point of contact for stakeholders, providing regular project updates, addressing concerns promptly, and ensuring transparent, effective communication throughout the project lifecycle
• Ensure that all work meets the highest standards of quality, safety, and regulatory compliance by conducting regular site inspections, reviewing plans, and verifying that all requirements are met.
• Build and maintain strong relationships with clients by ensuring their vision and requirements are met, creating a foundation for repeat business and client satisfaction.

Requirements

• Degree in Civil/Structural Engineering, Construction Management, or equivalent
• Minimum 10 years of relevant experience in building works, with a preference for HDB experience
• Proven ability to manage teams and meet project timelines
• Strong crisis management skills
• Excellent communication skills and a team player

The Director is a lead to steward the business and deliver against client objectives and satisfaction. He or she serves as the senior contact and will drive quality control, approving communication strategies, plans and key tactics delivered by the team across online and offline planning.

This individual will manage a structured team to engage and drive conversations with key partners (including creative agencies) that involves account and media planning, new opportunities, branded content, negotiations, as well as support and collaborate on relevant projects to scale learnings that is required of the account.

This entails management of internal business deliverables (e.g. Scope of Work, address audits) and management of staff (e.g. interviewing/hiring, performance reviews, assignment recommendations, etc.).

The Director will also mentor, manage, train and motivate team members to deliver the best possible performance.

Key Accountabilities:

• Be a key contact across entire planning cycle for senior brand clients and media directors / managers. Ensure media deliverables are met on time and within budget and align with clients’ objectives.
• Utilize an in-depth knowledge on client category, brands and specific client requests and needs to provide appropriate input and direction to the agency units driving the entire communication planning process.
• Lead account ‘project manager’ for the entire business accountable for achieving deadlines across all campaigns and deliverables. Collaborate with multiple internal business practices that contribute to the overall communication plan development process both internal and external.
• Hones feasibility, profitability and negotiation skills through implementation and management of plans, working with Trading team to drive best prices and terms to maximize effectiveness of placement’s reach to client’s consumers.
• Serves as first level coach and supervisor to one or more associates to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development in the execution or monitoring of experience plans.
• Provide staff with ongoing feedback and manage annual Evaluation as well as constantly evaluating resource allocations.
• Address all operational issues to ensure smooth execution. Propose solutions and perspectives to problems.
• Establish effective working relationships with all parties and act as first line of issue escalation; manage the resolution of issues as they arise (pre and post live) such as discrepancy between reporting systems and creative malfunctions, amongst others.
• Keep abreast to the development and trends in the ever-changing media landscape.
• Full understanding and interpretation of media system, research, market data and manage 3rd Party audits.
• Drive and own internal processes to increase productivity, streamline processes/reporting as required and champions HX Media Framework. Work with team to implement these processes and see it to its fruition.

Key Competencies:

• Strong understanding of the integrated media landscape
• Acts as a client visionary by bringing a highly valued perspective to the client based on a deep understanding of their business, issues and opportunities
• Takes responsibility for the collective performance of Functional Leads/Specialists team working together
• Integrates understanding into the work to make decisions on the business
• Filters and adapts the different options and applies good judgement combined with hard facts to select which ideas will produce the best results
• Builds team effectiveness by providing a clear definition of what’s expected and identifying the people with the right skills and capabilities
• Coaches others by assessing an individual's strengths and areas for development and encouraging a free exchange of constructive feedback. Pushes down decision-making and avoids taking charge unless absolutely necessary.
• Takes entrepreneurial calculated risks and acts on opportunities that lead to significant gains for the business
• Identifies and actions opportunities to grow profitable revenue while driving awards submissions and winning awards
• Anticipates the future and takes decisive action to create opportunities or minimize potential problem
• Pre-sells by soliciting the involvement of key people in advance to build ownership
• Demonstrate desired behaviours and make effective decisions. Ensure all decision making is aligned to brand’s purpose and values. Lead by example.

The individual will contribute to Bank sales acceleration for Visa Direct in Asia Pacific.  This is a unique opportunity to be part of building a new ecosystem in the fast-moving world of payment and one of the key growth pillars in Visa Commercial and Money Movement business.

This role will be responsible for working with in-country sellers to achieve sales targets and accelerating growth of Visa Direct across the region.  The candidate will be working in an agile environment, so this person must be passionate, driven and proactive in driving client conversations, and opportunities in achieving our goals.  Visa is an organization that emphasize on collaboration, and teamwork, a matrix organization, the person must be able to work along with both functional managers, however, maintain the ability to drive conversation both internally and externally to ensure Visa achieve a positive and right outcomes for our customers and stakeholders.

Organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, financial institution sales, merchant and acquiring sales, client consulting, marketing and corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives.

What we expect of you, day to day:

• Achieve annual sales goals of Visa Direct, in partnership with local sales and account executives
• Working with individual market sales as specialized seller to help customers further understand product value proposition and building business cases
• Develop sales strategy for sales acceleration, including determining high potential client targets, use cases, verticals, etc.
• Work with cross functional partners across the region to ensure we have what we need to be successful with our clients
• Work with Visa Direct Solutioning and Product teams to develop the go-to-market strategy and ensure we have the right value proposition and product construct to meet client needs
• Work with Marketing to ensure our client facing materials are excellent and help accelerate the learning and sales process
• Work with Communications to share progress and growth to external audiences through a communication plan, PR, conference events, etc.
• Work with Finance to ensure appropriate deal structure, modelling and approval process are in place
• Work with Legal to ensure client contracts that drive to successful outcomes for both Visa and our clients
• Ensure in-country sellers are equipped and able to sell Visa Direct to clients, and work with the training liaison to drive ongoing sales training for the in-country sales team so they are equipped with the knowledge
• Help sellers trouble-shoot and overcome client objections
• Develop and execute a process to capture client feedback on product and value-added services, and socialize with other Visa teams, in particular the Visa Direct Platform team

• Managing the Architectural Engineering consultant team in the design of the Hospital to meet design program.
• Coordinating design change and working closely with the client to meet their design requirements.
• Required to effectively communicate the project requirements, gather stakeholder requirement, manage design changes and meet critical deadlines.
• Must be client focused and confident
• Act as the key, day to day client interface, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards.
• Manage the Client team deliverables to required quality and schedule requirements
• Monitor and apply performance management techniques, including the use of KPI’s to improve project performance
• Manage the change control process
• Manage the flow of project information between the team and the client, through regular meetings and written communications
• Ensure the production of formal project progress and other reports
• Take a leading role in interfacing with the client and other consultants, at all project stages

As a Project Director / Delivery Lead, you will act as the single point of contact for the key client on all project delivery and managed services delivery matters. You will lead a small team of Project Managers and workstream leads and be responsible for overseeing, managing and implementing multiple IT Projects with quality, within scope, ensure deliverables are on time and conform to processes and standards meeting client’s requirements.

What will you do?

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and cost
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

Beyond projects and operational delivery matters, you are also expected to:

• Develop business opportunities to solve the client’s problems.
• Ideate solutions using technology and process changes.
• Create growth opportunities by considering the feasibility and sustainability of these opportunities and the core capabilities of NCS.
• Direct the right team across different Lines of Business (LOBs) to drive revenue, quality and customer satisfaction targets and ensure delivery.
• Accountable for the delivery services of the client’s account and needs to be involved in the delivery of the programs that you are responsible for.

Team Summary

The Consumer Solutions group manages the deployment and optimization of Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions as well as Engagement Solutions and the benefits platforms that function across all product categories – together, these are Visa’s core products. The team is also responsible for the development and deployment of innovation across this product suite. To do this, we work in close partnership with Visa clients and key internal and external stakeholders. We are also the team responsible for leading the transition of conventional card-based solutions onto digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across the Asia-Pacific region

What the SD, Head of Core Product Management does at Visa:

Reporting to the Head of Consumer Solutions, AP, the Head of Core Product Management will be responsible for initiatives across four broad areas of responsibility

1. Management of established core products - Credit, Debit and Prepaid to maximize operational efficiency in managing these established platforms
2. Identification and development and execute initiatives to drive expansion of Visa’s consumer credit portfolio, in line with the Visa 2030 strategy, driving growth in associated PV and revenue across.
3. Facilitate Visa’s thought leadership in the AP payments industry through promulgation of Core Product best practices.
4. Sourcing and management of Visa’s core cardholder benefits, across mass, affluent and x-border

The role-holder will lead a team of direct line reports in Singapore and works closely with Core Product teams across AP, responsible for evolving and building end-to-end consumer experiences that drive client preference for Visa as a strategic partner and make us an enabler of superior value propositions for digitally-enabled consumers.

An essential part of Visa’s success is the establishment and application of rules and standards, to ensure a uniform, reliable point-of-sale UX, both online and offline. The Head of Core Product Management will lead the efficient administration of these Rules and Standards as they pertain to Core Products, ensuring that the Rules are fit-for-purpose, while also ensuring their efficient operation and administration.

The role-holder will be responsible for the identification, development, commercialization and launch of new ways to grow the consumer unsecured credit business in AP, working closely with issuers and internal Global counterparts to expand “credit-card” issuance, as well as newer ways of efficiently facilitating the provision of unsecured credit, for example BNPL or other methods.

In addition, the SD, will manage Visa’s cardholder benefits such as merchant and partner benefits, Visa Concierge, Insurance and Visa Luxury Hotel Collection, as well as Core VAS (Value Added Services) service lines such as GCAS (Global Customer Assistance Services), Lounge referrals, Visa Customized Benefits, and the capabilities that support the delivery of these benefits and services. This includes the identification of Visa’s Concierge and Lounge strategy.

As part of this role, the Head of Core Product Management will also be responsible for facilitating the gathering, analysis and promulgation of best practices and recommendations for optimal Core Consumer Product performance both internally within Visa, and as a thought-leader externally, working closely with Visa Consulting & Analytics. 

You will need to be highly collaborative and will be the key interface between the market teams and Visa’s global team to ensure our platforms drive product differentiation, consumer activation and engagement

As well as working with in-market, client-facing teams, your team will work closely with the Global counterparts, Corporate Strategy, Marketing, Client Services, Finance, Pricing, Legal.

Why this is important to Visa

Core Consumer Products are the key basis for Visa’s business in AP and encompass conventional card-based credit programs as well as newer digital solutions. Within Core Products, Consumer credit spans most life-stage and income segments in all Visa’s AP markets from entry-level credit products through to solutions designed to meet the needs of Ultra-High Net Worth consumers and as such is a key platform for revenue generation and consumer engagement for Visa and our clients. As the largest solution set in AP, Core Products offer Visa the most visible and impactful opportunity to drive digital payments enablement and thus is a key part of our digital migration strategy.

• Act as Commission Manager, taking responsibility for end to end service delivery, often with respect to large or complex commissions or multiple commissions.
• To act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added cost management service.
• Managing estimating and cost planning activities to include taking ownership of and presenting the final cost plan.
• Ensuring the production of monthly post-contract cost reports and presenting them to the client.
• Leading value engineering and life cycle costing exercise.
• Motivate team members, and drive towards positive client outcomes and meet deadlines in a fast-paced environment.
• Critically analyze, challenge and brainstorm project requirements and deliverables, in order to find creative solutions and alternatives on behalf of clients.
• To lead a cost management team, ensuring that the team members deliver on all accountabilities.
• To identify & act upon opportunities to improve cost management procedures, templates and products and hence improve the service provided to clients.
• To take line management responsibility as required.

Team Summary

Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Business Strategy and Operations Director does at Visa:

The role of Business Strategy and Operations Director for Client Services (AP) is a key role that is responsible for a wide range of activities required to support the AP Head of Client Services in delivering against regional and global priorities. The role is based in Singapore and provides an excellent opportunity to gain a broad strategic overview of Visa’s business. It will involve close collaboration with the Client Services Leadership Team as well as strong partnership with other functional leaders across Asia Pacific.

Specific responsibilities span across the following key areas:

• Drive end-to-end management of Client Services Objectives and Key Results (OKRs) – collaborate with CS Leadership Team and other global as well as regional stakeholders to facilitate OKR targets each year. Establish accurate tracking capabilities to measure performance against targets.
• Reporting on business performance through Monthly Business Reviews. Partner with relevant people to understand any variances to targets and provide clear insights into improvement opportunities.
• Establish a robust operating rhythm with Client Success Cluster Leads to track key performance metrics and support the program management of strategic Client Success initiatives.
• Manage revenue generated through the Visa Online Access Fee including billing, forecasting, budget setting and careful management and tracking of fee waivers.
• Create materials and content for monthly business reviews, monthly staff newsletter, Town Halls, executive updates, CSLT and department meetings, and other key updates as appropriate.
• Work with AP leadership team, AP Pricing Team and Global CS Pricing on socialization of new Client Services product and pricing changes that drive revenue growth for the organization. Partner with other functional teams to promote revenue generating services to our clients. Develop capabilities to track revenue performance against budget and targets.
• Partner with the Finance Business Partner and CS Leadership Team to build the annual revenue and expense budget. Demonstrate a strong understand of the revenue and expense drivers and articulate risks and opportunities that may impact budget performance.
• Drive operational resilience by partnering with Risk and other internal CS Teams to facilitate crucial risk requirements such as Business Continuity exercises and Risk as well as Control Self Assessments.
• Partner with Global Service Excellence Team to drive key process improvement initiatives that will create efficiencies, improve the customer experience and reduce cost.

Why this is important to Visa

The candidate will play a key central role in driving business effectiveness through a best-in-class project and program management capability, ensuring successful execution of strategic plans across the region and provide support to the SVP Client Services (AP) and the broader AP Client Services Leadership Team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

REVENUE MANAGEMENT STRAGEGY SUPPORT 

• Support the Hotel Management and Executive Director of Revenue Management to develop and maintain the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods through cooperation with sales & marketing team and optimal use of revenue management systems and channels. 

REVENUE MANAGEMENT PERFORMANCE 

• Analyze in detail the hotels results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the Hotel GM.  Run scenarios to determine optimized actions for contracts and business mix changes 

• Perform both high level and by day forecast for both hotels and manage the forecast adjustments, uploading and reporting through Accor systems.  

PRICING, PLANNING & DISTRIBUTION OPTIMISATION 

• Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that these recommendations are implemented in reservation and reception, and that systems (PMS, CRS/TARS, RMS) are updated accordingly.  

PMS/CRS MANAGEMENT & OPIMISATION 

• Maintain and optimize reservation systems including Opera Cloud and TARS with accurate tracking and delivery of rates to all distribution channels. 

REVPRO CULTURE 

• Ensure that a “RevPRO culture” is spreaded in the hotel, through the animation of weekly Revpro meetings and regular coaching and training sessions for the hotel teams  

TEAM DEVELOPMENT & GROWTH 

• Provide coaching and development for the Revenue Management team to support career progression and growth. 

OTHER RESPONSIBILITIES  

• Pricing and distribution loading across all systems and tools 

• Cover responsibilities for the Executive Director of Revenue Management when out of the office 

• All other duties as required 

Team Summary

The AP Corporate Communication function plays a critical role in driving Visa’s business growth by advancing and protecting Visa’s reputation in the region. The function focus on storytelling, thought leadership and content development that supports revenue growth across Visa’s three growth pillars. Not only does it increase the connections between Visa’s brand, culture, and innovation to ensure brand relevance, it also enacts proactive and defensive strategies to protect Visa’s business and reputation and evangelize Visa’s purpose. Driving the evolution of Visa’s culture and an enhanced understanding of Visa’s business strategy is a core part of what Corporate Communications does to protect Visa’s reputation in Asia Pacific.

What a Director, Business Planning Operations, AP Corporate Communications does at Visa:  

Reporting to SVP, AP Head Corporate Communication, the Director, Business Planning and Operations (BPO) of the AP Corporate Communication function will be responsible for business and workforce planning, strategy development and execution, budget management, management and control of the strategic project portfolio, provision of business support to markets, including enhancing business processes to maximize internal and in-market performance.     

This role is a key member of the AP Corporate Communication team, working closely with both hub and in market leads to facilitate planning, strategy and reporting activities. This role is the key liaison between global Corporate Communication function and the region, as well as a key member of the regional BPO network.  This role requires sound commercial and strategic mindset, as well as strong organizational and influencing skills to ensure its successful delivery, as it involves working closely with the various functional teams and subject matter experts across the organization in the AP Region.

In this role, you are expected to:

Business / Strategy

• Lead the AP Corporate Communication group in business planning, strategy development, drive effective leadership and operations through management of key business processes.
• Manage the tracking, reporting and analysis of AP Corporate Communication metrics and targets, and recommend changes or initiatives to achieve goals as necessary
• Manage and drive key strategic projects, which typically require cross-functional collaboration from initiation to execution, ensuring alignment with organization, business and market priorities
• Enhance the effectiveness of the AP Corporate Communication team by pursuing initiatives and process enhancements identified during annual planning sessions, quarterly and monthly business reviews
• Provide ad-hoc analysis and decision support as necessary
   

Planning / Operational

• Oversee the Annual Operating Plan and annual OKR / goal setting process ensuring that hub and market goals are aligned with AP Corporate Communication strategy
• Develop an effective tracking mechanism that monitors progress towards the agreed targets and objectives
• Collaborate with cross-functional teams to enhance and generate regular AP Corporate Communication dashboards, provide support in preparation of presentation materials for business review
• Continue to review, enhance business process to drive greater efficiency and share best practices within AP Corporate Communication and Global Corporate Communication
• Manage multi-year planning across AP Corporate Communication Collaborate with Finance Business Partner to drive quarterly forecasting and annual operating plan
• Manage AP Corporate Communication team townhalls and offsites agenda/content
• Project-manage large-scale events that AP Corporate Communication is responsible such as APMK, Client Events (on the agenda and content perspective, not events organization), as well as program manage regional communication campaigns

Team Summary             

The AP Corporate Communication team creates and delivers communication programs that drive Visa’s business growth and advance and protect the company’s reputation. This team takes ownership of the Company’s external comms profile including Asia Pacific’s President and senior leadership team, Products & Solutions, Innovation, Commercial & Money Movement, Merchant Sales & Acquiring, Risk, Consulting and Analytics, Technology, and Strategy. We work across external, client and employee communication activities to promote Visa’s ongoing strategy to extend our payments network into new areas of opportunity and position ourselves as the partner of choice for banks, merchants, fintechs, technology companies and governments. In close partnership with the business functions, our team defines the company’s positions in the region on a wide range of industry topics and delivers corresponding thought leadership content.

What a Director, Business Communication does at Visa:

In this role, you will work with the AP leadership team and key functions across the business: Product, Merchant Sales & Acquiring, Technology and support on Global sponsorships & marketing. You will conceptualize and deliver communication programs that drive business results for Visa’s critical growth pillars and how these support the growth of our clients’ businesses. You will oversee regional thought leadership communication including content for external, client and internal audiences. This includes comprehensive corporate storytelling collateral, media and social campaigns, and stakeholder education delivered via a mix of channels including events.

In this role, you will be the regional communication lead for a range of areas that are central to Visa’s growth and manage the communication needs of the relevant functional teams and oversee communication campaigns that reflect these areas’ increased importance to Visa’s long-term growth strategy.  You will play a key role in managing issues and supporting crisis communication across Asia Pacific.

It is vital for the applicant to demonstrate knowledge and capability in helping regional and local business and communication teams engage stakeholders and reinforce Visa’s vision for the future of commerce as it relates to our long-term commitment to uplift economies. In addition to delivering high-quality communication programs, you will act as a trusted advisor to Visa’s leadership team in some of the region’s most complex functions, helping them talk about their business objectives in a way that has a meaningful impact in the communities in which we operate. You will also play a key role in ensuring the company’s public and client-facing messages in Asia Pacific are communicated with a whole-of-Visa perspective, coordinating across geographies to make sure all content, from press releases to speeches, is consistent and aligned.

Projects you will be a part of:

This team creates and leads many of the highest profile communication programs in the region. We oversee the Asia Pacific communication strategy to define and articulate Visa’s network evolution as it relates to innovation, trust and corporate citizenship. On a tactical level, you’ll support the delivery of regional strategic events and play a key role in developing thought leadership content for senior leaders.

You’ll also contribute to broader communication programs that the regional AP comms team is responsible for:

• Small business programs and expanding merchant acceptance
• Corporate storytelling to drive Visa’s critical growth pillars of value-added services and money movement
• Regional positions on innovations shaping the payments landscape, such as data privacy and cybersecurity
• Strategic initiatives
• Reputation challenges and opportunities associated with all of the above, including defining the value of Visa and issues/crisis management.

You will lead or work on communication programs that incorporate every aspect of the communications discipline, including public relations and social media (press announcements, key messaging, media interviews, bylines), client-facing communication (leading development of client-facing thought leadership collateral, supporting major client events as run by the Client Communication team) and employee communication (working closely with the Employee Communication team to promote functional priorities on internal channels and at the annual regional market kickoff meeting.)

You will work with the most senior leaders in the region to help them achieve their business objectives through strategic communication programs, and you will have a chance to work closely with colleagues in every market in Asia Pacific, as well as our global colleagues in the broader communication team.

Visa’s AP People Team is seeking a seasoned Program Manager to support our Visa Consulting Advisory business to oversee the development, implementation, and management of programs that span the entire employee lifecycle for our Visa Consulting Advisory business, from onboarding to development. The successful candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth.

Reporting to the Head of People Business Partner, AP you will work in close coordination with counterparts and Centers of Excellence for effective planning and delivery of programs supporting the entire employee lifecycle of Visa Consulting Advisory business from onboarding to development.

The ideal candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth. They will thrive in a fast-paced environment that is in a constant state of evolution and change, demonstrating a preference for strategy setting along with robust implementation to drive business and functional outcomes. The ideal candidate will possess functional expertise, a business-oriented and innovative mindset, and will be considered an expert on people and organizational matters.

What a Director, People Program Management does at Visa?

• Design, implement, and manage programs related to the employee lifecycle, including onboarding, training, performance management, and career development.
• Developing strategies to boost the sense of belonging among employees is a vital aspect of this role. 
• Collaborate with cross-functional teams to ensure programs align with organizational objectives and culture.
• Building programs which scale across AP and also look at specific customizations for country-based nuances.
• Partnering with Visa University to establish well-structured learning and career trajectories to promote the professional advancement and skill enhancement of our staff. By providing transparent and attainable growth opportunities, we can inspire motivation, foster continuous learning, and ensure talent retention within our organization.
• Collaborating with the relevant COE’s to build robust solutions.
• Drive with the implementation of the programs across the region.
• Develop robust communication strategies to keep stakeholders informed about program status and results.
• Monitor program performance, gather feedback and data, and adjust strategies as necessary to meet goals.
• Foster a positive work environment that supports diversity and inclusion.

Why is this important to Visa? 

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. 

In the rapidly evolving landscape of the payment industry, our VCA has emerged as the quickest expanding segment of our business in the Asia Pacific region. This swift growth not only highlights its significant contribution to our overall operations but also underscores its pivotal role in generating revenue for Visa.

Over the last five years, the VCA has experienced a record level of growth. As we continue on this growth trajectory, we are seeking a Director, People Program Management. This individual will be tasked with designing and implementing people-centric programs, with the primary objective of enriching the employee experience. By fostering a positive work environment that promotes job satisfaction and engagement, we aim to stimulate productivity and innovation, thereby driving the future success of our company.

• Focus on private wealth management segment, including high net worth and family offices. Form good understanding on the wealth management landscape and develop a good network within the segment.
• Develop and implement strategic initiatives to drive business growth, including but not limited to direct prospecting, referring channels and events.
• Develop in-depth understanding on moomoo’s platforms, products and solutions, able to differentiate and match accordingly to Private Wealth clients’ trading and investment needs.
• Initiate and drive internal improvements on platforms, products and solutions to better match the general needs of private wealth clients.
• Plan and work independently to achieve personal sales targets within a team setup, where you can leverage resources among your peers and other teams within the company.
• Maintain good relationship with family offices and HNW clients, and establish long term client retention and partnerships.

• At least 3 years of working experience in business development functions facing HNW clients or family offices, focusing on trading/investment products, platforms, or solutions.
• Have experiences dealing with private wealth clients on investment and asset allocation, ect.  Being able to advise accordingly.
• Self-driven in sales function and able to manage the whole sales cycle independently.
• Solid knowledge base in multi-assets, compulsory in equities trading. Able to pick up quickly on demonstrating trading/investment platform and solutions.
• Fast learner, effective communicator, and team player.
• Good command of Mandarin is a huge plus.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation, including quarterly commission
• Fun loving and diverse work environment
• Fair working culture