Total 83,120 Others/Any customer experience manager job vacancies in Singapore

Job Scope:
- Responsible for the day-to-day activities of customer service executives within established policies and procedures.
- To process/enter customer orders, manage quotations and warranties, follow-up on order statuses, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
- To ensure accurate and timely billing/invoicing to customers.
- To manage customer claims, and ensure overall customer satisfaction through effective communication, and timely responses to customers.
- To co-ordinate with, or support other departments to resolve customer service issues.
- To work within the Repair Team to ensure repair SPT and company objectives are met.
- Be responsible, and to prepare, present and/or participate in performance related topics.
- To participate in the after-work hours AOG duty schedule.

Others:
- To be familiar with the company’s requirements to follow contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc).
- To meet the Key Performance Indices set forth by the supervisor.
- To participate in ad-hoc cross functional improvement projects.
- To assist in other tasks that the supervisor may assign from time to time (included, but not limited to job scope above).
- Reports to the Repair Team Leader and Head Of Operations.

Requirements:
- Must be familiar and able to use Microsoft Outlook and Excel.
- Must be able to communicate clearly and write fluently in English.
- Candidates with previous experience in aerospace customer order desk will be highly preferred.
- Candidates with experience using SAP and Microsoft Access will be good too.
- Fresh graduates with positive attitude, and considers themselves a team player are welcome to apply too.

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

·       Prepare/ review Management Accounts, customized reporting packages, Statutory Accounts

·       Prepare/ review monthly payroll and other expense disbursements, as well as year-end remuneration returns and tax clearance

·       Prepare/ review GST returns, corporate tax return, withholding tax and COR

·       Prepare/ review administrative/ payment processing

·       Liaise with auditors and regulators, answering queries of behalf of clients

·       Responsible for billings, fee negotiations and recovery for each client engagement

·       To set and manage the deadlines of the portfolios of clients in accordance with the agreed calendar defined for each client

·       Provide excellent client service and ensure deliverables timelines are met.

·       Monitor and control the workload of the team

·       Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing

·       Identify training needs and opportunities within the team.

·       Ensure that Ocorian policy and procedure are adhered to

·       Review current process flow for improvements and assist in the implementation of recommendations

·       Identify problems and issues and apply problem solving skills to provide solutions

·       Participate in new client prospects meetings, when required, and the subsequent onboarding process.

·       And any other such duties that might be reasonably required for this role

·       Your job scope of job may be revised at the discretion of the Company according to the needs of the business.

#LI-DL1

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Assist in mentoring, and developing team members
• Develop and execute integrated media plans across various offline and online channels with the goal of driving client business objectives: account openings and card sign ups.
• Manage daily workflow of top, mid and bottom funnel campaigns. Collaborate with cross-functional teams to ensure the integration of media plans with overall marketing strategy.
• Propose and manage client media budgets to drive business targets.
• Overlooking and optimizing performance marketing campaigns across the channel mix including SEM, programmatic display, paid social and retargeting to drive leads and conversions.
• Ensure best practice for Search, Programmatic Display and Social buying and planning
• Ensure on-going test and learns to drive campaign performance
• Make in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Assist in mentoring, and developing team members

Key responsibilities include

• Support with optimization of existing portfolios including quarterly performance reviews, competitive landscape assessment, understanding of new trends and insights. Work with markets to ensure alignment to align on initiatives and actions.
• Drive higher and deeper penetration of Value-Added Services, new solutions and capabilities across multiple markets
• End-to-end management of key strategic projects for clients - Define project scope, tasks, goals, and deliverables and manage project activities through the sales and implementation cycles. Leverage appropriate Visa assets and resources to provide an exceptional implementation and integration experience to clients.
• Lead and facilitate product workshops / discussions / ideation sessions with clients in person or online to drive product engagement to new levels.
• Proactive product support that positions Visa as a strong partner and differentiator to achieve greater engagement, preference, and mindshare. Develop own product expertise over time to proactively advocate, as a subject matter expert to clients and internal stakeholders.  
• Ensure compliance with all product mandates across GCs with supported narratives and implementation support to clients.
• Set out key client strategy and roadmap for growth, work with client organizations and internal teams to ensure execution and delivery of key growth targets.
• Build breadth and depth in coverage across working level as well as key senior stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our client's team. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry.

Key Responsibilities:

• Handle inquiries and resolve complaints from customers via phone, email, and in-person
• Manage all aspects of the customer journey, from order placement to delivery and beyond
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Assist with billing and invoicing processes
• Handle and resolve any issues or disputes with customers
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the logistics /third-party logistics (3PL) / freight forwarding industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of logistics processes and terminology
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

The Executive Group is a Singapore based events company with a growing Southeast Asian presence.  The list of services provided by The Executive Group include comprehensive event planning, installation, production and even live music entertainment services through its subsidiary companies.

If you are keen to work with a dynamic team in a lively and fun setting, we have a seat waiting for you.

Duties & Responsibilities:

1. Develop a strong working relationship with clients, venues and suppliers;

2. Follow-up with concepts and proposals approved by clients and puts them into reality;

3. Source for materials and negotiate for best prices from suppliers;

4. Key liaison between clients, event managers, designers and other 3rd party vendors, ensuring that client and event requirements are met;

5. Coordinate and manage set-up and production of event on-site, ensuring the delivery of a high-quality event;

6. Plan and propose workflows for every event;

7. Supervise and manage all suppliers and contractors on location;

8. Works closely with team to collectively produce a successful event;

9. Handle multiple projects from entry-level to complex events;

10. Participate in the brainstorming & execution process for the concept & theme of all events;

11. Logistics management and inventory control of all equipment materials and any other items; and any other ad hoc duties that may be assigned

Requirements

1. Minimum 2 years for Senior Event Executive; and 3 years for Event Manager; both with proven track records;

2. Attention to details, strong organizational skills and possess good time management;

3. Strong project management skills with the ability to multi-task and handle multiple projects simultaneously;

4. Possess excellent interpersonal and communication skills;

5. Able to adapt to a diverse and fast-paced environment;

6. Willingness to work on selected weekends and public holidays;

7. Able to independently handle projects without constant supervision; and

8. Able to provide solutions to challenges that may arise;

9. ⁠Knowledge in Adobe Photoshop, Adobe Illustrator, and basic Video Editing would be advantageous

1. Competitive salary with commissions;

2. Great career progression opportunities;

3. Supportive and fun working environment with nurturing culture;

4. Training and mentorship provided;

5. Work in a fast-growing company that delivers real world impact;

6. International and collaborative team

We are looking for a Logistics Manager for Decathlon Singapore's Flagship Store, Singapore Lab.

As well as being Singapore's flagship store, Singapore Lab is Asia's largest store in terms of turnover. We welcome an average of 1.5 million visitors/customers a year.

We are convinced of the exponential potential of the store and that is why it is important to organize ourselves accordingly to guarantee the expertise of our operation and the various processes that make it up, in order to guarantee our mission: to give the best shopping experience generating emotions and inspiration for our current and future sport users.

Our store receives an average of 2.5 million quantities per year, making it the 15th largest quantity seller in the world among all Decathlon stores.

• Salary will commensurate with experience
• Monthly bonus based on sales performance - up to 20%.
• Profit sharing based on company performances.
• Staff discount across all brands
• Medical and insurance benefits
• Local and Global opportunities for career/ zig-zag progression and/or specialization (You decide your own career path!)

By applying, you consent to the collection, use and disclosure of your personal data in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).

Who We Are Looking For

The Sales Strategy team is the sales enablement arm of the Sales organization with a central focus on supporting revenue growth across The Trade Desk. The Sale Strategy team partners with Sales to provide best-in-class strategic pitch materials – rich in storytelling – and reactive support for RFPs and RFIs. The team also works cross-functionally with product, marketing, business intelligence, training and other teams to ensure alignment between sales collateral and The Trade Desk’s capabilities, product features, roadmaps, advertising solutions and positioning within the broader AdTech ecosystem.

As the Sales Strategy Manager, you will be focused on supporting a team of senior sellers across South East Asia, India, and at times Asia Pacific, to provide dedicated support for global and regional, high-growth accounts. Your role will be focused on integrating within your assigned sales team accounts to upsell and pursue across a range of revenue-driving initiatives.

With this role, we are looking for someone who has a passion for synthesizing complex solutions into simplified sales narratives that clearly communicate The Trade Desk’s value to advertisers; you can also effectively work across multiple constituencies to drive results both through your individual efforts and coordinating broader team efforts. You will become a subject matter expert on The Trade Desk’s platform to ensure consistency in advertiser communications. With that expertise, you will be responsible for owning the creation of sales collateral that explains technical concepts in a clear and concise manner. You are a strategic thinker, proactive, detail-oriented and data-driven with an eye for curating client-facing materials. You lead by example and enjoy coaching using effective feedback, guidance and mentorship. You embrace ambiguity and thrive in a dynamic, challenging, ever-changing environment and will be a key consultant to sales leadership and front-line sellers. You love marketing, you have an affinity for AdTech and Big Data, and you want to play an instrumental role in the future of advertising.

What You’ll Be Doing

• Strategic Partnership: Work with Client Development, Client Partner, Agency Development, Regional Sales, Sales Strategy team members, and others, on in-market narratives and bespoke pitch development for client-facing meetings; project manage entire process from concept to completion.
• Tactical Execution: Collaborate with cross-functional stakeholders and manage the execution of reactive requests, including RFIs/RFPs, to ensure accurate and customized responses that maximize The Trade Desk’s chances for winning new opportunities.
• Collateral Creation: Anticipate the sales team’s need for new materials and insights by regularly meeting with sales to gain a first-hand understanding of how current materials are “landing” and current client challenges, priorities and objections.
• Customer Advocacy: Become a consultant to internal stakeholders by understanding and sharing client (agency or advertiser) needs, relevant regional/vertical/competitive business dynamics, and a strong POV about The Trade Desk’s positioning in the marketplace.
• Team Mentorship: Support the continued expansion of the overall Sales Strategy team with on-boarding, peer mentoring. and training new Sales Strategy members.

What You Bring to the Table

• Several years of relevant experience in sales development, media planning, digital strategy, sales/corporate strategy, or consulting; ideally within AdTech, the broader digital media industry, the television or streaming industry, at a SaaS company, or media consulting firm.
• Strong relationship management skills: previous experience in a role where you’ve successfully built consensus cross-functionally and amongst both leadership and your peers.
• Knowledge of AdTech ecosystem and/or programmatic industry preferred; comfortable with online advertising metrics and KPIs required.
• Multi-dimensional, creative thinker: excellence at thinking analytically, strategically, and tactically; ability to formulate a cohesive, data-based, narrative while telling the story in a compelling and concise manner.
• Ability to work independently and be a self-starter, ambitious and scrappy; deal well with ambiguity and take initiative and ownership to get the job done.
• Superior written and verbal communications skills, and the ability to articulate thoughts and ideas to internal and external stakeholders.
• Team player who leads discussions; organically shares best practices and knowledge with others.
• Quick learner able to grasp new technology and product changes.
• Meticulous attention to detail and able to produce deliverables on-time at a very high bar.

Duties and Responsibilities

- Collaborate closely with the Director and relevant department managers.

- Oversee various academic activities, including module/program delivery, class scheduling and examinations.

- Implement assessment strategies to foster holistic education experiences for our students.

- Ensure a robust Quality Assurance and Enhancement system to continually elevate Academic standards.

Qualifications and Experience Requirements

- Masters in Business Administration or a related field from an accredited university.

- Proven experience in academic affairs or educational management preferred.

- At least 5 years in education / teaching experience

- Have EduTrust Experience

- Excellent communication and interpersonal skills with ability to foster a collaborative and inclusive learning environment.

To provide executive support to Centre Director, as well as all the administrative processes related to the centre such as HR matters, student matters, finance matters, publicity and events support.

Key Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner.
• Provide updated and organized data capture and management on centre information.
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre.
• Serve as a liaison to internal and external stakeholders.
• Provide effective executive support to Centre Directors.
• Continual review of work processes for improved efficiency and effectiveness in administration.
• Any ad-hoc duties assigned by Centre Directors.

Job Requirements:

• A degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Strong interpersonal & written skill
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task
• Able to work independently
• Proficient in Microsoft Office applications

Duties & Responsibilities:

1.Develop a strong working relationship with clients, venues and suppliers;
2. Follow-up with concepts and proposals approved by clients and puts them into reality;

3. Source for materials and negotiate for best prices from suppliers;

4. Key liaison between clients, event managers, designers and other 3rd party vendors, ensuring that client and event requirements are met;

5. Coordinate and manage set-up and production of event on-site, ensuring the delivery of a high-quality event;

6. Plan and propose workflows for every event;

7. Supervise and manage all suppliers and contractors on location;

8. Works closely with team to collectively produce a successful event;

9. Handle multiple projects from entry-level to complex events;

10. Participate in the brainstorming & execution process for the concept & theme of all events;

11. Logistics management and inventory control of all equipment materials and any other items; and any other ad hoc duties that may be assigned

Requirements

1. Minimum 2 years for Senior Event Executive; and 3 years for Event Manager; both with proven track records;

2. Attention to details, strong organizational skills and possess good time management;

3. Strong project management skills with the ability to multi-task and handle multiple projects simultaneously;

4. Possess excellent interpersonal and communication skills;

5. Able to adapt to a diverse and fast-paced environment;

6. Willingness to work on selected weekends and public holidays;

7. Able to independently handle projects without constant supervision; and

8. Able to provide solutions to challenges that may arise;

9. ⁠Knowledge in Adobe Photoshop, Adobe Illustrator, and basic Video Editing would be advantageous

Job Highlights:

1. Competitive salary with commissions;

2. Great career progression opportunities;

3. Supportive and fun working environment with nurturing culture;

4. Training and mentorship provided;

5. Work in a fast-growing company that delivers real world impact;

6. International and collaborative team

Job Descriptions:

• Must have Knowledge of C&S, M & E trade such as Electrical, Plumbing, ACMB system, and Fire Protection drawings.
• Must be able to perform company marketing on construction trade
• Must be able to calculate BQ for M & E trade such as Electrical, Plumbing, ACMB system, and Fire Protection Projects.
• Must be able to draft BIM Modula for C&S and M & E Trades.
• Must be able to conduct site meetings and also attend consultant meetings if required.
• Plan / coordinate/monitor site works based on schedule
• Liaise with authorities, consultants, and contractors
• Able to work independently
• Identify construction discrepancies and risks possessed to site works
• Review construction drawings for conflicts with Structural/M&E and liaise with consultants to resolve issues.
• Ensure all works are carried out within schedule and maintain the required quality.
• Ensure a safe work environment at the work site and manage workers.
• Assist Manager/QP in overseeing the daily construction and site coordination of different activities.
• Responsible for preparing, submitting, and monitoring technical drawings, method of statements, and shop drawings.
• Liaise with the QP/Consultants on technical and quality issues.
• Arrangement for inspection of works.

Job Requirements:

• Diploma / Degree in Civil/Structural Engineering or others
• Must have at least 8 years of experience in M&E & structural
• Must possess RE or RTO certifcate
• Able to work independently and as a team
• up to 6 working days weekly.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

About our client: Our client provides turbomachinery control solutions to the power and process industries.

About the role:

• Execute project management of PLC-based controller system or company configurable products for turbomachinery control in meeting customers specification, project schedule, financial goals and quality standards.
• Responsible for project planning & budgeting, design & implementation, management and coordination and client management.
• Ensure good project management standard and practices are implemented always including material procurement, project implementation phase, up to the successful commissioning of the project at customer site.
• Responsible for resource management based on scheduled workload.
• Communicate with customers effectively to understand their needs and provide propositions to achieve objectives.
• Manage customers expectations or changes to requirement and propose solutions and costs when necessary.
• Serves as a primary focal point of contact for customers, suppliers and internal staff for assigned projects for overall commercial & contractual issues.
• Responsible for project status, performance and forecasting reporting to the management / customers.
• Continuous enhancement of existing project management practices/ processes to improve productivity and profitability.
• Ensure timely completion and close-out of project based on contractual requirement, including resolution of any open items.
• Lead and manage a team of assigned vendors or contractors allocated to the project.
• Undertake other administration or technical assignments as and when required.
• Require occasionally overseas business travelling

About you:

• Minimum Degree in Electronics & Electrical or Mechanical Engineering or equivalent from a recognized institution.
• At least 4 years’ experience in managing PLC-based control system project in Petrochemical or Oil/ Gas industry project management experience on Turbomachinery Control system is an advantage.
• Able to utilise SAP Business Once Modules in managing project related work e.g. procurement, costing etc.
• Strong leadership, organizational and planning skills.
• Knowledge of commercial and financial issues.
• Excellent analytical skills and results-oriented.
• Proactive, self-starter and a team player.
• Proven skills in the use of project tools such as MS Project and techniques.
• PMP certification will be advantageous.

Others:

• Working Hours: 5 days of work
• Work Location : Central

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Highlights:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression (successor)
• Company transport provided (Clementi MRT)

Responsibilities:

• Lead a team of engineering supervisors and shift engineers to diagnose mechanical and electrical breakdowns, assessing the best course of action and conducting a root cause investigation to eliminate the likelihood of re­occurrence.
• Project lead for all installations, overhaul of equipment and plant, working with suppliers to ensure they deliver on time, on budget and with minimum disruption.
• Lead the implementation of a factory wide PM system using the current Process Control System, and ensuring PM activity is carried out during factory downtime at the correct frequency to an agreed standard.
• Effective manage an Engineering team including performance management, training and development.
• Ensure that all projects are engineered to scope, budget and relevant standard and regulatory compliance.
• Fulfilling a key role within part of the site management team, being fully accountable and reporting on assets and ancillary plant downtime across site.
• Lead all on site preventative maintenance activities.
• Budgetary management/control, responsibility for the day to day management of the site repair and maintenance budgets.
• Implement safe systems work and managing 3rd party site engineering works, liaising with the operations team to ensure that plant critical repairs minimise plant disruption or managed out of hours.
• Upholding GMP engineering standards across site, 3rd party technical customer audits & statutory inspections are passed any non-conformances are closed out with root cause analysis to avoid repeat failure.
• Continuous improvement of engineering ways of working to ensure improved equipment performance. A six sigma qualification would be desirable but not essential however knowledge of continuous tools and techniques is essential
• Lead the implementation of autonomous maintenance deployment process across the site.
• Responsible for maintaining and improvement of all engineering assets and developing an asset care strategy.
• Setup an effective Engineering planning function, leading the development of Job Libraries and codifying repair.
• Cooperate with QA/EHS to lead and implement and maintain requirements.

Qualifications:

• Degree in Mechanical or Electrical Engineering
• Minimum 7 year's experience in management of in engineering, project and maintenance management within food manufacturing industry.
• Demonstrates understanding of project management and engineering from a technical and operational point of view
• Ability to coach, lead and motivate a team.
• Strong analytical, problem-solving and decision-making skills.
• Excellent planning, organizational skills and sense of urgency.
• Good interpersonal and communication skills.
• Background of hands-on experiences from new line installation project and/or focus improvement project will be advantageous.

HOW TO APPLY:

Interested applicants please send your latest resume in MS WORD format to [email protected] or click on “Apply Now” and provide the following information.

1. Current salary (breakdown)
2. Expected salary
3. Notice period
4. Reason of leaving

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Assistant / Regional Manager, Robotics

Job Summary

• As Product Manager manage Robotics BU in product marketing to effectively ensure achievement of business plan/set target objective in terms of sales, profitability, and sustainability.
• Responsible for managing and implementing marketing activities through strategics plan, research, and action plan implementation.
• Ensure adherence to set systems thereby ensuring a professional approach to entire robot business activity.

Key Accountabilities

1. Marketing:

• Formulate efficient & intuitive Go-to-market strategy for sales with Robotics BU management.
• Market research including competitors’ info and customer’s feedback on our products features/improvements etc. back to RHQ & HQ.
• Marketing tools preparation (product presentations, success cases, videos, demo units, websites …)
• Event management (Seminars, webinars, exhibitions, road shows etc.) with robot country teams and Brand & communication (B&C)
• Marketing collateral based on industry strategy.

2. Digital Marketing:

• Digital Campaigns, Integrated marking communications, Robotics website updates with B&C team etc. Write copy for diverse marketing distributions (brochures, press releases, linked-in articles, success stories, website material etc.)

3. Product Management:

• New product launches, Product EOL communication, Demo Kits for market (Exhibition, partners, end customer)

4. Price management:

• Setting prices at regional level and country level, Loading same into the systems, Special price requests to Japan, price approval with internal forms & systems.

5. Budget management:

• Working with Managers for budget preparation & system entry, Sales gap analysis and forecast every quarter & monthly monitoring against plan. Confirm the budget plan data entry & report to managers periodically.

6. Conduct market research and analysis to evaluate trends, brand awareness and competition ventures. Preparation of monthly marketing, sales reports etc.

7. People management – 2-3 teams of admin and marketing members to be managed smoothly.

Key Job Requirements Job / Skills Competencies

• Creative, Innovative & Challenge driven.
• Industrial Robot knowledge and experience will be an added advantage.
• Excellent communication, commercial skills, People skills & Team working culture.
• Project Management; Able to relate & close working with various internal, external stakeholders.
• Good understanding of market research techniques, data analysis and statistics methods
• Knowledge of strategic planning and marketing best practices
• Familiar with digital marketing, social media, and web analytics
• Proficient in MS Office and marketing software (e.g., CRM, SAP)
• Willing to travel 30-40% regionally.

Critical Work Experience

• At least 3-5 years of product manager experience on the job preferably robotics/automation multinational company experience

Qualifications

• Bachelor of Engineering in Mechanical/ Robotics & Automation/Electronics/Mechatronics. MBA (Marketing Management/Digital Marketing/Business Administration) will be an added advantage.

The Role Responsibilities

The CCIB Regulatory Enablement Team sits within COO for the Corporate, Commercial & Institutional Banking (CCIB) business.

The team provides CCIB with capabilities to drive regulatory programs and initiatives across the CCIB businesses and often pan-bank, working in an agile operating model with each segment and product area. Such regulatory programs and initiatives may include:

• Complex/Large Scale Regulatory Change;
• Material Policy changes;
• Internally-driven programs supporting the management of regulatory interactions and change (for example, how we engage with our regulators and track resulting regulatory actions and commitments);
• Changes resulting from topical strategic risks (such as US/CN geopolitical risks)

Due to the nature of these programs and initiatives, the team support not only the CCIB Business but also more broadly collaborate and engage across other divisions in the Bank to ensure delivery.

The CCIB Regulatory Enablement Team enables proactive impact assessment of regulatory initiatives and requirements, coordinates the approach and interpretation across businesses; and partners with business and technology teams to implement solutions in a consistent and coordinated manner.

The team is composed of program managers, project managers and business analysts, along with a central Project Management Office (PMO).

The role holder will have familiarity and experience with projects in a regulatory environment and an ability to analyse and organise project activities. The role will primarily provide Business analysis support and Project Management Office support to the various programs and initiatives managed by the Regulatory Enablement team. The candidate is expected to possess a sound business analysis skillset and well-versed with PMO fundamentals and best practices.

Business Analysis

• Build and maintain integrated working relationship with project and program managers to understand needs and requirements
• Collaborate with stakeholders to gather, document, and analyse business requirements, ensuring alignment with project objectives and organizational goals
• Conduct thorough business process analysis to identify areas for improvement and optimization
• Translate business needs into clear and actionable requirements for project implementation
• Support key initiatives and tooling to enable effective regulatory change management and governance processes
• Build and maintain positive relationships with internal and external stakeholders, ensuring clear communication and understanding of project goals
• Seek to align with business analysis best practices and standards

Project Management Office (PMO) Support

• Contribute to the development, implementation, and continuous improvement of Change Delivery Standards, processes, and methodologies
• Support the maintenance of project documentation, ensuring accuracy, completeness, and adherence to Change Delivery Standards
• Assist in the preparation of project status reports, dashboards, and presentations for stakeholders and leadership
• Collaborate with project managers to coordinate project activities, track progress, and ensure timely delivery of milestones
• Assist in resource allocation, scheduling, and monitoring to optimize project outcomes
• Identify and communicate potential risks and issues, contributing to effective risk management
• Build and maintain positive relationships with internal and external stakeholders, ensuring clear communication and understanding of project goals
• Facilitate communication between project teams, business units, and the PMO to ensure alignment and successful project delivery
• Seek to align with PMO best practices

Governance and Risk Management

• Support the operations of the CCIB regulatory refinement forum (RF) through generation of metrics and reporting, including providing analysis of relevant metrics to ensure effective management of regulatory change for CCIB
• Support the maintenance of project documentation, ensuring accuracy, completeness, and adherence to Change Delivery Standards
• Assist in the preparation of project status reports, dashboards, and presentations for leadership.
• Collaborate with project managers to coordinate project activities, track progress, and ensure timely delivery of milestones

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CCIB COO Central Teams
• Enterprise Change Management
• CFCC, CCIB Advisory
• Operational Risk, CCIB
• Members of the CCIB Regulatory Refinement Forum
• Relevant technology teams supporting regulatory change initiatives
• Regulatory pipeline managers in respective CCIB business areas

Our Ideal Candidate

• Bachelor/ Master’s Degree from a recognized University in Computer Science, Information Systems/ Technology, Engineering or equivalent practices.
• 7+ years’ of working experience in Data Analysis and Management, with focus on Data Insight Generation, Information Visualization and/or BI/MI Design preferably.
• Prior experience in tools like Tableau, Power BI, Azure DevOps , Planview highly recommended.
• Prior experience on Data source integration projects, Data governance would be nice to have.
• Prior experience in process management, data analytics would be very beneficial
• A proven team player with ability to take initiative, identify opportunities and work with management oversight to drive the best outcome possible.
• Strong problem-solving and planning abilities, high improvement focus, and ability to work in a fast-paced environment.
• Good eye for aesthetics & attention to details
• Excellent in written communication and presentation skills; able to effectively engage, influence and manage business stakeholders.
• Experience of working in a collaborative, global team.
• Good strategic thinking in identifying solutions and selecting the best combination of practices

Role Specific Technical Competencies

• Business Analysis
• Requirements Analysis
• Workflow Analysis
• Project Management Office
• Project Management
• Product Design and Development
• Effective Communications
• Regulatory & Compliance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Manage all day-to-day operations of the restaurant.
• Planning of roster and ensuring all stores are adequately staffed on a daily basis, control labour budget.
• Supervise and mentor new staff members, schedule and assign work shifts, and check and verify timesheets before the dateline.
• To lead the team on each shift and ensure the company service standards are upheld
• Investigate and resolve complaints concerning food quality and service
• Ensure sufficient stocks supplies in the restaurant for smooth operation
• Safekeeping of company properties
• Assist in sending daily sales report
• Perform other duties as assigned by management.

REQUIREMENTS

• Able to converse with customers
• Excellent interpersonal and organizational skills
• Able to work in a fast-paced environment
• Be dedicated to customer satisfaction and a great customer experience

· Responsible for ticketing, customer service and event coordination.

· Assist walk-in customer.

· Work closely with Sales Department on upcoming events for School Visit, Birthday Party and etc.

· Take care and supervise the children visiting KidZania.

· Deliver exceptional customer service to all customers.

· Ensure that the SOP and other safety guidelines are adhered.

· Participate in the trainings necessary for your role in the park, which in this case is Customer Service SOP Training, Emergency Response and First Aid Training, KidZania Essence Training.

· Prepare and carry out daily opening and closing task of the park.

· Conduct daily cleaning of the establishment and the park.

· Interact with children in different activities and guide them to be a Doctor, Fireman, Pilot, Model, Actor and much more plus offering them an excellent service.

· Any other tasks allocated to you by the management which may not be specified in this Job Description but are within your competencies

Requirements

· Must be flexible with work schedule including weekends, and holidays.

· Friendly Guest disposition.

· Outgoing and fun personality.

· Good Communication skills and confidence to talk to children and parents

· Able to deal playfully with young children

· Willing to work in Sentosa Island.

1. Manage a team of Drivers, Staff performance, coordination tems

2. Everyday schedules and plans and effective communication to the teams.

2. Communicate properly to the Clients and as well as co-ordination teams

3. Plan a schedule a day before at the start of the day.

4. knowledge in Projects,Facilities, Maintenance, Service Waste managment and disposal and recycling knowledge

5. Order taken and execution

6. Presentation/Report submission to the various parties such as PUB, LTA, NEA, BCA, SP and other regularities.

Requirements:

Min. 5 years of experience of Managerial level

Bachelor and Master Degree holders

Effective Presentation and communication skills

Management skills and execution

• To provide excellent service
• Proactive and highly responsive to guests’ needs and ensure their satisfaction
• Can lead and train full time and part-timers on duty
• Maintain cleanliness of the outlet and ensure service counters / tables are presentable at all times
• To carry out any other duties and responsibilities as assigned
• Responsible for closing out the cash register or POS system at the end of their shift

Job Benefits:

Salary: Basic $4000 - $6000 + AWS + VB

Working Time: Monday to Friday, 8:30am - 5:30pm

Location: Boon Lay

Responsibilities:

- Evaluate and improve marketing and pricing strategies.

- Analyze market trends and competitors.

- Generate leads for new business opportunities.

- Monitor sales of new products.

- Propose marketing strategies based on research and sales trends.

- Manage the marketing department budget.

- Supervise branding, advertising, and promotional campaigns across various platforms.

- Guide creative direction for advertising and communications.

- Execute multichannel campaigns.

- Evaluate ongoing initiatives' effectiveness through tracking and analysis.

- Manage Loyalty program for campaigns and customer retention.

- Present concepts and deliverables to internal and external teams.

- Communicate with senior leaders about marketing programs and budgets.

- Address customer complaints related to promotional campaigns.

Requirements:

- 8-10 years of relevant work experience

- F&B industry experience preferred, open to consider from FMCG and Logistics industries

- Skills include:

- Proficient in sales processes.

- Strong critical thinking and problem-solving abilities.

- Creative with excellent writing skills.

- Effective communication skills.

- Strong organization and planning capabilities.

- Familiarity with technology, including AdWords, InDesign, Illustrator, Photoshop, etc.

- High proficiency in Microsoft Office.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Tai Jin Jin | EA Personnel No.: R23116259

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)