Total 2,725 Manager food beverage service job vacancies in Singapore

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
Work closely with inter departments and partners to ensure high quality and timely expedition of customers' inquiries and/or requests
Contribute ideas to better serve the customers and improve efficiency and productivity
Involve in service quality initiatives to facilitate service culture development in BELLS
Handle collection of payments and all centre related administrative duties
Requirements:

Minimum GCE N/O level or equivalent
At least 1 year(s) of relevant experience preferably
Willing to work on weekends (Shift work required)
Dynamic individual with service aptitude, passion for service delivery and a proactive approach
Strong written and oral communication skills, analytical, administrative and interpersonal skills
A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
Ability to function effectively and multi-task in a fast-pace, dynamic environment
Willing to broaden and develop individual's skill sets and competencies to align with organisation's goals to adapt to transitions and disruptions

· Represent company in corporate meetings (Both in Singapore and in China).

· Acquire new partnerships in the China market.

· Creating, optimizing, and monitoring corporate travel policies.

· Analyzing and preparing reports on travel tours.

· Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels and airlines.

· Negotiating preferred rates with vendors of direct travel.

· Planning and running travel tours for different purposes such as recreation, education and business.

· Managing and overseeing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

· Assisting with any travel-related issues that may arise

· Ensuring the operations to run smoothly

Job Requirements

· A minimum of 10 years experience in the travel industry is a must

· Knowledge of travel management process

· Excellent communication and interpersonal skills

· Well organized and able to work independently with a high level of initiative and drive

· Able to travel regularly if work requires

The Service Manager is responsible for the managing and servicing of medium scale projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.

He/She will also oversee and optimize the service operations for the clients.

Responsibilities:

• Reporting to Project Manager for government projects
• Competent in Video Conferencing System i.e. Cisco unified communication
• Competent in IT Security Management and IT security compliance and QA management
• Competent in service management, configuration management, incident management stakeholder management and vendor management.
• Presentation to key project stakeholders
• Strong communication to the various stakeholders ensuring tasks is carried out efficiently.
• Proper service documentation creation and archival.
• Present service performance to stakeholders

Service Management

• Manage and prioritize service requests, dispatching technicians appropriately and monitoring progress to meet service level agreements
• Develop and maintain key performance indicators (KPIs) to assess service department performance, and continuously work to improve and exceed targets

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications

Requirements:

• Bachelor’s degree in IT/Engineering or equivalent
• Minimum 5 years as a Service Delivery/Project Manager
• Strong experiences managing Infrastructure, Engineering and/or Security projects
• Familiar with government environment and processes is a plus.
• Able to work on multiple projects within the company’s project portfolio simultaneously
• Strong knowledge in process improvement methodologies and tools
• ITIL and / or PMP certification is a plus
• Has a Customer-focused mindset
• Able to lead, develop and maintain respectful and trusting relationship
• Excellent interpersonal, presentation, writing and communication skill

Working hours: Monday to Friday (8.00 am to 5.15 pm)

Job Scope:

• Responsible for finance function of Business Units in charge of Product Costing and Marketing & Licensing activities
• Responsible for costing/ pricing calculation and system setup/ maintenance
• Responsible for month-end and year-end closing activities
• Responsible for analyzing and presenting monthly financial performance with senior management team
• Responsible for annual budget preparation for Business Units
• Responsible for ensuring compliance with relevant statutory requirements/ regulations, including but not limited to statutory accounts, tax and other business filings
• Responsible for all liaising work with internal/external auditors, banks, tax agents and other statutory bodies
• Responsible for all maintenance and update of SOP for the Product Costing and Marketing & Licensing activities
• Responsible for review and continuous improvements works related to processes in Business Units
• Undertake any ad-hoc projects or activities as assigned.

Job Requirement:

• Min. Degree in accountancy/ finance/ any relevant field
• Min. 5-6 years relevant experience preferably in cost accounting

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

Purpose of Position:

Service Manager – LCM is responsible to develop and implement processes, structures and competencies for care and grow activities for Tool Park Management Solutions to help our customers with effective management of their power tools and other asset with the ultimate purpose to achieve sustainable and productive growth.

Role Requirements

• Take full ownership for care and grow activities for our flagship Tool Park Management service offering for South- East Asia Pacific Region by developing and implementing structured LCM program
• Analyze and execute customer journey and lifecycle strategies to help drive business objectives for key customer segments
• Measure, track and provide recommendations based on data input & communication output effectiveness
• Develop & maintain contact strategy including targeting & opportunity identification
• Implement triggered lifecycle campaigns to further grow our Tool Park Management business with existing customers
• Ensure implementation of efficient back-office processes to enable scalability of care and grow activities
• Ongoingly develop competencies and train local Service Managers and Service Consultants
• Work collaboratively with key internal stakeholders to ensure lifecycle initiatives are commercially sound

Person Specification:

• Degree in business, marketing, or related discipline
• At least 5 years of experience in sales / business development and at least 3 years in service area
• Previous experience in product marketing or service offering is an added plus
• Strong proficiency in both written and spoken English
• Highly motivated, dynamic, comfortable in leading change and with entrepreneur spirit
• High output of work with attention to detail
• Ability to interpret data and understand complex analytics
• Experience in planning customer journeys across a range of scenarios and engagements
• Able to drive and influence other different departments to work together towards same direction with strong winning and high performing mindset

Sales and Business Development:

• Identify and pursue new or existing business opportunities within the marine industry.
• Establish and maintain robust connections with current clients to ensure customer retention and satisfaction.
• Develop and implement effective sales strategies to meet revenue targets.

Technical Support and Service:

• Offer technical support to clients, addressing inquiries, and suggesting solutions to meet their specific needs.
• Collaborate with the technical team or third parties to ensure the timely and efficient resolution of customer issues.
• Manage the entire process of addressing customer inquiries and resolving issues.
• Supervise the execution of marine service projects, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external partners to deliver high-quality service to clients.

Documentation and Reporting:

• Keep accurate and up-to-date records of sales activities, customer interactions, and project details.
• Ensure the generation of service reports in accordance with services rendered on board vessels or in workshops.
• Ensure service reports and other relevant documentation are endorsed by the end client to their satisfaction.
• Prepare regular reports for management on sales performance and service delivery.

Requirements:

• Preferably hold a Bachelor’s degree/diploma in Marine Engineering, Mechanical Engineering, or a related field.
• Demonstrate proven experience in sales/service within the marine industry, with a strong understanding of marine products and services.
• Possess technical knowledge and proficiency in marine engineering concepts.
• Exhibit excellent communication and interpersonal skills.
• Display the ability to work independently and as part of a team.
• Express a willingness to work/attend calls outside normal working hours.

Job Description

• Assist in ensuring the smooth daily operation of the restaurant
• Ensure customers have a pleasant and memorable dining experience
• Constantly obtain customer feedback during operations to ensure satisfaction
• Monitor setup, maintenance, cleanliness and safety of dining areas
• Perform duties like Ordering, Serving, clearing and setting of tables
• Greet customers as they arrive and showing them to their table
• Perform opening and closing duties/checklists
• Promote Sales and be familiar with promotions and menu
• Coordinate food service between kitchen and service crew
• Attend to customer complaints (if any)
• Constantly motivate & cultivate a team spirit in the restaurant
• Maintain utmost service standards and discipline/grooming among the service staff
• Supervise and train the service staff to Restaurant standards of excellence
• Adhere to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Salary
$3,000 - $4,300 (depending on experience)
+ Ops allowance
+ Signing bonus (for locals only)
+ Various bonuses

Job Requirements

• Possess minimum GCE ‘N’ Level or equivalent
• Proficiency in both Mandarin & English is advantageous in order to communicate and introduce menu items to customers
• Strict sense of hygiene and safety standards
• Strong public relations skills
• Excellent interpersonal & communication skills
• A strong leader & team player

Interested parties please APPLY NOW or Call/Whatsapp +65 8042 2995

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)

Are you an accounting professional who loves a challenge and a rewarding career? Do you have solid experience in handling full set of accounts and various accounting modules? If yes, then you might be the perfect fit for our team!

We are a fast growing international food service company in the industry, and we need a Assistant Manager/Manager (based in Singapore) to manage our financial operations and reporting. As an accounts executive, you will:

1) Prepare and maintain accurate financial records and reports.

2) Reconcile bank statements and ensure compliance with accounting standards and tax regulations.

3) Process invoices, payments, receipts, and expenses.

4) Manage inventory and fixed assets.

5) Assist in budgeting, forecasting, and auditing.

6) Liaise with external parties such as auditors, tax agents, and vendors.

To succeed in this role, you should have:

- A diploma or degree in accounting or related field

- At least 3 years of relevant experience in doing full set of accounts

- Proficiency in Xero or Microsoft D365 accounting software

- Good knowledge of GST and other tax laws

- Strong analytical, problem-solving, and communication skills

- Ability to work independently and in a team

If you are interested in this opportunity, please send your resume and cover letter with the earliest available date and expected remuneration. We offer a competitive salary and benefits package, and a friendly and supportive work environment.

We look forward to hearing from you soon!

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5000

Job Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist Restaurant Manager in training, scheduling, motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Perform other reasonable job duties as requested by Supervisors.

Golden Cafe Coffeeshop 金咖啡 (新加坡咖啡店) offering Outlet Positions

Our Coffeeshop (美食咖啡店) is located (在) at Blk 115 Aljunied Ave 2 #01-35 Singapore 380115

Work Environment (工作环境): Newly renovated (新装修)

Benefits

• Annual Leave 年假
• Medical Leave 病假
• Staff Meal/Uniform

We are looking for the following positions:

1. Outlet Manager (分行经理): SGD $3300 to $3800

2. Outlet Assistant Manager (分行助理经理) / Floor Manager (门店经理): SGD $2800 to $3200

3. Outlet Supervisor (门店主管): SGD $2200 to $2800

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Summary

Oversees the execution and completion of technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops and evaluates personnel to ensure the efficient operation of the function. This job does not have responsibility over product development, but does have overall project management responsibility. This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Key accountabilities

• Responsible for orders and revenue growth of OneSource business in Singapore and potentially lead the entire SEA team.
• Manage and develop key accounts and dealers for Singapore and SEA.
• Work closely with OneSource sales to address customers’ needs and provide omni-channel support to get the lab service opportunities in Pharma, research, government and segments.
• Develop and present tailor-made service proposals to customers, particularly for lab asset management projects from key accounts (KAs).
• Be accountable to understand the project objectives, scope, and budget. Ensure the processes and procedures will be applied in required projects and manage potential risk and issues.
• Follow up on project planning, execution and change control and lead project team to implement the service activities on time, on budget and stay committed to the completion of project phases.
• Communicate effectively with customers and internal/external resources. Perform project review with key stakeholders in key customers on regular basis and follow up for issues and solutions.
• Respond to new requests from KAs and expand service scope and new solution for existing lab service projects.
• Coordinate any other related issue in project.

Requirements

• Minimum Diploma holder with specialization in Chemistry or related discipline / Bachelor’s Degree holder preferred.
• Minimum 3-5 years of sales or (project/people) management experience in related industry.
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented and proficient in Microsoft office.
• Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers.
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Comfortable with 30-70% of business travel inside Singapore.

A dynamic individual who is willing to take end to end responsibility for customer service delivery and installation in a well established high end furniture business.

• Experience in high end furniture delivery is a critical requirement.
• Ability to train and support at high end installations
• A degree ideally in a mechanical or engineering discipline as support for electric items is critical
• Working 6 days a week, and public holidays to give customers the 24 hour experience that they deamnd
• Ability and experience of CRM systems
• Knowledge of delivery approaches
• Ability to monitor and improve all areas of installation and delivery.
• Hands on during container unloading
• Expertise in developing quality processes.
• 
  

Zero Spot Laundry Service Pte Ltd is a professional laundry service provider offering large-scale integrated laundry solutions to healthcare, hotels and serviced apartments in Singapore.

Responsibilities:

• Lead, manage and motivate a team of Leaders & Operators to achieve daily production targets in output, quality, delivery and cycle time.
• Overall resource planning and allocation for Operation departments.
• Plan, organize and control for daily Operations and execute work effectively.
• Responsible for continuous improvement programmes to improve on quality, productivity and delivery.
• Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.
• Estimating, Negotiating and agreeing Budgets and Timescales with Stakeholders.
• Recommend and verify the implementation of product non-conformity solution.
• Ensuring Workplace Safety and Health (WSH) regulations are met
• Handle customer feedbacks and enquiries.
• Responsible for corrective and preventive action.
• Plan and arrange preventive and forced maintenance on plant machinery.
• Ensure and implement good 5S housekeeping and compliance safety measures in the plant as required.
• Determining Production Quality Control Standards
• Study Energy usage patterns and find ways to save energy.
• Monitor and appraise the individual worker’s performance.
• Perform any other duties as required and directed by the company.

Requirements:

• Min. 5 years of working experience in manufacturing/factory/operation background.
• Experienced in laundry industry will be an added advantage

• A Global leader in innovative solutions for the construction industry.
• Exposure to leading industrial trends and technology.

About Our Client

The client is a global leader in providing innovative solutions for the construction and building maintenance industries. With a strong commitment to quality, reliability, and customer satisfaction and has earned a reputation for delivering cutting-edge tools and services.

Job Description

Key Responsibilities:

• Lead and manage the daily operations of the tool service centre, ensuring high efficiency, quality, and adherence to the company's service standards.
• Develop and implement operational procedures to optimize workflow and enhance overall service centre performance.
• Train and develop a team of skilled technicians, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with the sales and customer service teams to understand customer needs and expectations, ensuring the service centre delivers outstanding support to our clients.
• Steer and implement service enhancement projects.

The Successful Applicant

Qualifications:

• Bachelor's degree in Business Management, Engineering, or a related field.
• At least 7 years of proven experience in a operations/planning.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of SAP/BI analytic tools.
• Effective communication and interpersonal skills.

What's on Offer

The client provides a competitive and market-aligned salary, recognizing their skills and experience. They provide comprehensive health benefits, including medical, dental, and vision coverage. Performance-based bonuses are available to reward exceptional contributions, and there are opportunities for professional development, training, and career advancement within the organization.

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

About our Company
Founded in 2017, Cray Ventures Private Limited is the holding company operating Playmade, one of the leading quick-service tea players in Singapore and we are looking for partners to expand our footprint globally!

With 22 outlets and growing, the youthful brand has won the hearts of many tea lovers both young and old. The brand’s playful spirit is seen through the name - evoking a sense of imagination and hand-crafted fun.

At Playmade, we pride ourselves in using only the freshest ingredients both imported or locally sourced, creative menu offerings and the R&D of our exotic and creative tea flavors. We want to be “Everyone’s everyday drink, made by hand and using all-natural ingredients.”

What sets ourselves apart from other bubble tea brands is our freshly-made pearls produced daily in an open-kitchen concept as an artistry display, in a hygienic and safe environment.

Why join us?

• You will be part of a fast-growing, fun and energetic family who are just as professional and passionate about our Bubble Tea.
• Our work cultures are inclusive, respectful, nurturing and collaborative.
• We are adventurous as a brand and is unafraid to venture uncharted territories in our quest to grow.

Responsibilities

As an Playmade Service Crew, some of your responsibilities would include but may not be limited to:

• Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
• Involve in closing of shop (only applicable for night shift staff)
• Attend to walk-in customers promptly
• Maintain cleanliness and tidiness in work areas
• Assist in stock taking / recording
• Answer incoming calls and handle delivery orders
• Other duties as assigned by superior

Requirements

• No experience required as on-the-job training will be provided
• Pleasant disposition and well-groomed
• Cooperative and helpful with other team members
• Excellent and positive service attitude
• Able to work shifts, weekends, eve of public holidays and public holidays on 6 days per week, on rotating shifts
• Independent and able to multi-task
• Able to commence work in short notice will be an added advantage

Benefits

• Good career progression plans
• Annual leave
• Up to 8 off days per month
• Overtime pay
• Medical benefits
• Daily staff drink
• Other allowances* eg transport, attendance
• Performance bonus
  * Terms and Conditions apply.
  

We regret that only shortlisted candidate would be contacted.

A global freight forwarding MNC is looking for Customer Service Excellence Manager in Singapore. The incumbent will be responsible for building customer retention and achieving operational KPI for the company.

Responsibilities:

• Foster relationship with customers and obtain regular feedback on performance level and make recommendations for service improvement and customer retention
• Lead, train and manage Customer Service Team
• Identify root cause and resolve problems effectively to minimize the impact on customer satisfaction
• Conduct regular meetings with teams to disseminate company updates and strategize on improvement plans on customer experience
• Attend operational reviews with customer and handle all customers' dispute and service failure through corrective and preventive measures
• Attend introductory and business implementation meetings with customers
• Lead and support continuous improvement efforts and programs to increase effectiveness and efficiency at optimal cost.
• Recruit and manage staff costs and productivity across the department

Requirements:

• Bachelor's degree in Business Administration, Economics, Logistics / Freight forwarding apprenticeship or other related disciplines
• 10+ years of industry experience in freight forwarding or carriers' industry
• 5+ years in people management and leadership - including training & development, coaching, conflict management, recruitment, performance management
• Experienced in customer facing and customer service excellence function
• Strong business and financial acumen
• Familiar with CargoWise 1 and/or SAP software platform

Interested applicants, please apply with your latest CV. Only shortlisted candidates will be contacted.

Our Client, in the Automotive Industry located in Central has opening for Manager, Service.

• 5 Days Work
• Variable Bonus
• Well-Known MNC

Responsibilities:

• Responsible and ensure the quality of service and repair work performed daily by the team through monthly audit.
• Responsible and maintain workshop efficiency, productivity and utilization usage for workshop staffs through monitor through daily time analysis report.
• Responsible for recruiting of employment and inculcate the development of staff’s good practices under his care.
• Responsible and maintain for Service Center environment meet Work, Safety & Health requirement, group policies and plan yearly activities as Safety Chairman.
• Responsible and accountable for authorized workshop purchase order / invoices according to Cooperate Governors guideline.
• Responsible and ensure Service Center daily work processes, workshop diagnosis networking, software and equipment meet Retail Standard requirements.
• Determine the degree of efficiency, productivity, Utilization, Service Sales Turnover, Customer Service Index monthly by evaluating the Time Analysis Report, Management Report and Voice Report.
• Provide support to Aftersales Senior Manager on every kind of customer enquiries or complaints.
• Authorize purchase of workshop consumable items, tools, and equipment.
• Conduct periodical review of the performance of individual staffs (especially key staff) to ensure that the work attitudes and work performance inline to the company’s objectives.
• Take measures to improve results, such as motivating workshop personnel, streamlining the flow of work and working conditions.
• Ensure the 5 “S” housekeeping (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) the Practice of tidiness and cleanliness to workshop and service reception area always.
• Continuing focus on strengthening customer service processes to improve customer satisfaction.
• Developing key staffs through training / coaching / mentoring to enhance their performance with their competencies.
• Conducting monthly meetings with the key personnel to share and feedback from key results for corrective action and continually to seek for process improvement.
• Ensure sufficient cars intake for serving & repair for maximising the work bays utilization with planned FRU sold to meet service projection.
• The accountability covered the impact values of efficiency, workshop output and productivity monthly by evaluating the time and efficiency analysis of the technicians.
• Ensure that Customer satisfaction index are met to set benchmark
• Ensure that customer’s cars are met with quality repaired after delivered to them.
• Ensure good condition of workshop environment meet Health and Safety aspects.
• Ensure Recruitment of staffs met with the selection criteria.
• Ensure right workshop equipment, tools and diagnosis system purchased based on approved specification

Requirements:

• Degree or Diploma in Mechanical or Engineering discipline
• Minimum 5 years of related experience in handing Service operation and technical analysis for continental Cars
• Able to analyze business situation from data & reports to meet service projection.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV’s in MSWORD FORMAT

Resumes please INCLUDE:

• Personal Particulars
• Education background
• Work experiences in point forms
• All Reasons for leaving
• Current and Expected salary
• Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Chia Kim Wai Terry

Reg No: R23111838

EA No: 19C9570

Job Description:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Job Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Scope :

1. Handling of import & export documents or any other necessary documents required for customs declaration;

2. Handling of sales queries;

4. Handling of sales order and invoicing;

5. Assist in material planning and purchase requistion ;

6. To assist in annual ISO & audit exercise;

7. To assist in managing daily operations and documents flows for both Singapore and Malaysia entities; and

7. To handle any ad-hoc queries & job requests

Job Requirements :

1. Bilingual Preference

2. Computer literacy - Sage 300, Microsoft office

3. Relevant working experience - 2-3 yrs

4. Willing to travel

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

• Conscientiously follow up on sales opportunities and securing sales closure that is directed by Client
• Provide consultation and recommendations on the value company products and services to F&B decision makers, including but not limited to, creation of Technical Manuals and/or Product Recipes, performing live demonstrations and preparations.
• Establish and develop relatinoships with new contacts across local markets
• Conduct market research and stay up to date on industry trends and competition
• Expand the network and brand awareness of Client's product