Total 440 operations advisor job vacancies in d07 golden mile middle road

Position title: Executive, Operations & Governance (3 months Contract)

Reports to: Senior Database Manager

Date: March 2024

I. About WWF-Singapore: World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.

II. Major Functions:

We are currently seeking a dedicated part-time Operations Executive to join our team, with a primary focus on managing our Know Your Donor (KYD) process. This role involves conducting thorough Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) checks, documenting outcomes, and ensuring all donor data is accurately inputted into our Customer Relationship Management (CRM) system as per the directives of the line manager. Reporting directly to the Senior Database Manager, this position plays a crucial role in maintaining the integrity and legality of our fundraising efforts.

III. Major Duties and Responsibilities:

· Know Your Donor (KYD) Process Management: Conduct detailed Anti-Money Laundering (AML) and Countering Terrorism Financing (CTF) checks on potential donors and vendors to ensure compliance with legal standards and organizational policies.

· Documentation and Reporting: Accurately document the outcomes of all checks and assessments. Prepare and submit detailed reports on donor verification activities to the Senior Database Manager.

· Data Management: Input and update donor information in the Customer Relationship Management (CRM) system as required, ensuring data integrity and accuracy.

· Escalation of Issues: Promptly escalate any red flags, suspicious activities, or doubts to senior managers for further investigation and resolution.

· Compliance and Training: Stay updated on relevant compliance regulations and participate in training as required to enhance job performance and compliance understanding.

IV. Profile:

Required Qualifications and Competencies

· Proven experience in managing customers or donors and working with business teams.

· Good understanding of compliance laws and regulations.

· Excellent attention to detail and the ability to manage sensitive information confidentially.

· Experience in using CRM systems and data management tools will be an advantage.

· Ability to work independently and as part of a team with maturity to manage challenging situations.

· An interest in conservation.

· Adheres to WWF’s values, which are: Integrity, Courage, Respect, Collaboration

Working Conditions

· This is a 3 months contract position with a flexible schedule to accommodate the operational requirements of the business.

· The duration and contract hours will be discussed and agreed upon with the selected candidate.

V. What We Offer:

· A flexible and supportive work environment.

· Opportunities for connecting professional development and growth with a passion for nature and the environment.

· Access to a global network of highly skilled professionals and leaders in the field, offering valuable learning and collaboration opportunities.

Senior Product Specialist (Game Operations)

As the product champion, this role works across various functions such as Game Planning, Product Management, Product Marketing and Community Management. The candidate assists the Product Manager to defend the product’s position in the gaming ecosystem as well as achieve operational and business targets.

Job Responsibilities

• Responsible for the localization of in-game content and management of the product roadmap in consideration of local/regional marketability and consumers’ preferences while ensuring profitability.
• Responsible for the conceptualization and implementation of additional in-game and web-based content, offline and online events or activities to enhance the overall user experience.
• Strategize, develop and implement creative product marketing plans for user acquisition, retention and monetization.
• Monitor industry competitors and market trends towards developing product positioning strategies.
• Analyze product statistics and derive a forecast/and or target for festive or special events towards maximizing micro transactional sales potential in the game.
• Track and analyze game metrics to identify anomalies in the game’s health and develop pre-emptive and/or corrective measures.
• Analyze product metrics and formulate a product forecast towards meeting monthly, quarterly, and yearly organizational goals.
• Facilitate communications and manage efforts of developers and internal departments such as IT, Web, Marketing/PR, Game Support/QA, Customer Service, towards ensuring deliverables related to the product goal are met on a timely basis.
• Provide comprehensive weekly, bi-weekly, monthly and quarterly reports to the Product Lead and to other departments, keeping them abreast of project progress and major issues.
• Housekeep and maintain all platforms and tools related to the management of the product and its gaming community.
• Other Ad-hoc duties include, but are not limited to:
  - Perform various writing duties and conceptualization of websites.
  - Review the quality of translated scripts and creative design taskings.
  - Curation and creation of social media content for the product’s social channels.
  - Source, evaluate and review potential game titles for new product acquisition.

Job Requirements

Fluency in English and an avid interest in PC and Mobile gaming is a minimum prerequisite for this position. The ideal candidate should:

• Ideally have prior experience in the gaming or IT-related industry.
• Possess strong analytical and problem-solving skills.
• Possess strong communication and teamwork skills.
• Be highly organized with very strong attention to details.
• Be passionate and well-acquainted with MSEA post-2016 till current.
• Be able to work independently with a keen sense of ownership and responsibility.
• Be willing to work long and/or irregular hours when required.

We are seeking highly self-motivated and talented team-players who can contribute towards bringing our games to the next level! So if you have what it takes to join an agile and dynamic team that seeks to push everyday boundaries and are enthusiastic about games, love challenges, are young at heart, creative, innovative and ambitious, we want you!

All applicants meeting the above requisites and wishing to pursue a career in the Game Publishing industry are welcome to apply.

Our client is a leading integrated energy firm who are pioneering sustainability, clean energy and LNG as a future fuel in the shipping industry.

This is an excellent role to be part of an organisation where you can build a commercial career around your skillsets.

If you have prior LNG operations experience or Bunker Operations for Marine fuels, we look forward to hearing from you.

You will be required to:

• Understand LNG characteristics and properties
• Have good understanding of technical shipping and maritime terminology
• Have proficiency in LNG Bunkering Operations
• Good knowledge of TR56/TR74, SGMF, GIIGNL Custody Transfer Handbook, LNG Charter Party and post-fixture work
• Excellent analytical, negotiation and presentation skills
• Good computer proficiency and literacy with spreadsheets, databases, and presentation packages

We are looking to hire a multi-faceted and versatile Investment Operations Analyst / Manager to join our growing team. As a successful hire, the candidate will oversee the entire client journey, from initial onboarding to ongoing oversight of the client investments and investment vehicles / funds. The candidate’s daily responsibilities will cover two main functions: Investment Operations & regulatory oversight of the fund vehicles.

We are looking for someone with an entrepreneurial mindset, who takes ownership of their work and is committed to long-term growth with the organization. The ideal candidate will be capable of working independently with minimal supervision. Reporting directly to the COO and CEO, this position offers a unique career progression and the opportunity to make meaningful impact within the organization.

· Investment Operations

• Trade orders: Interact with the Private Bankers or Prime Brokers for execution/ follow up of trade orders. Keep track of order status and provide timely updates to clients.
• Portfolio Monitoring: Assist in monitoring and tracking weekly updates to client portfolios.
• Investment Reporting: Prepare and generate investment reports for client portfolios.
• Ad-hoc: Interact with clients to address any ad-hoc investment related inquiries or requests.

Operations

• Liaise with various service providers to ensure timely completion of regulatory reporting and filings for client fund companies.
• Coordinate with service providers and client family office team for effective and streamlined operations.
• Ensure proper storage and safeguarding of data, records and important documents.
• Remain updated on regulatory changes and industry developments relevant to fund management / family office.
• Provide support for any concierge function for the client families, if required.
• Document client meeting minutes and ensure the action points are addressed.
• Assist in administrative tasks for the office as and when required.

Key Competencies and Requirements

• Relevant investment and operations experience within banking, asset management or financial institutions.
• Experience in working with regulators & auditors. Proficient in client onboarding, KYC/AML procedures, and client servicing/ relationship management.
• Prior experience in trade settlement processes, including interacting with custodians & vendors.
• Meticulous, with an eye for detail as well as excellent organizational skills
• Able to work well in a team.
• Proven ability to adapt, learn, and problem-solve in a dynamic environment.

• Drive market share and revenue performance through effective pricing, inventory controls and mix management across different channels.
• Responsible for providing the commercial and operations teams with clear, concise, and accurate analysis of property data, tourism trends, and market intelligence.
• Ensure optimal management of inventory across all distribution channels.
• Actively participate in the weekly forecast and month-end review process.
• Collaborate proactively with Sales, Marketing and Operations departments to implement growth initiatives.
• Perform any other duties that may be assigned from time to time.

If you are a team player who enjoys working in a fast-paced growth environment, with proven skills in Yield Management, then this is for you.

Requirements:

• Tertiary qualification in Hospitality, Business or a related discipline in Revenue Management.
• Min 6 years of Revenue Management experience in multiple properties.
• Meticulous and eye for detail. Strong analysis and communication skills with the ability to work independently.
• Highly proficient in Opera, Excel (advance level) and relevant revenue management software and analytics
• Demonstrated ability to collaborate effectively with multiple stakeholders to achieve positive outcomes.

Role Purpose:

The incumbent is responsible for the full spectrum of shipping documents for local and overseas market such as SE Asia, China etc.

Liaisie with suppliers & coordinate shipments, generate quotation, purchase order and shipping documents to customer.

Responsible for monitoring warehouse stock inventory and liaise with customers and supply chain vendors to ensure smooth delivery & fulfillment.

Key Responsiblities:

Strategic:

1. To support sales in managing projects through detailed shipping handlings.

Operations:

2. To handle full spectrum of shipping

documents for local and overseas markets while ensuring adherence to all local and regulatory guidelines to protect ITPL's interest.

3. To liaise with suppliers, 3PL service providers, shipping lines and customer closely including L/C management for negotiation and acceptance.

4. To generate Quotations, Sales Order, Purchase Order, Delivery Order, Invoice and Shipping Documents and ensure accurate invoicing as per contractual agreement and resolve disputes.

5. To arrange Land Transport for Singapore and Malaysia Market, Import and Export Shipment and Stock Inventory.

6. To manage operational matters on & off line including analysis in customer service, logistics and supply chain, on projects / sales assigned to you.

7. Any other tasks assisgned by the Superior.

Job Requirements:

Professional Requirements:

1. Minimum 2 to 5 years in relevant / similar capacity experience.

2. At least a Diploma in Supply Chain, Logistics, Shipping, Business, Economics, or related fields.

3. Proficiency in preparation of full set of shipping documents for all markets.

4. Proficiency in Excel and ERP system.

5. Exposure in a trading or distributor envorinment with relevant working experience in similar capacity.

6. Able to do switch bill of lading procedures and manage Certificate of Origin.

Personal Requirements:

1. Able to work independently and as a team player in a results-driven, fast-paced environment.

2. Meticulous, resilient and organized with an eye for details.

3. Hands-on mentality and engaged personality with confidence and a positive attitude.

4. Strong problem solving and analytical skills and strong drive to succeed.

5. Good verbal and written communication and interpersonal skills.

6. Strong Project Management skills and ability to multi-task and work under tight deadlines.

7. Preferably conversant in English and Mandarin (used for internal / external communication with key stakeholders).

Role Purpose:

The incumbent is responsible for the full spectrum of shipping documents for local and overseas market such as SE Asia, China etc.

Liaise with suppliers & coordinate shipments, generate quotation, purchase order and shipping documents to customer. Responsible for monitoring warehouse stock inventory and liaise with customers and supply chain vendors to ensure smooth delivery & fulfilment.

Key Responsibilities:

Strategic:

1. To support country profitability targets ensuring that all operations key performance indicators (KPIs) are on track and met.
2. To support sales in managing projects through detailed shipping handlings.
3. To plan and optimize cost related to staff, material, and service.

Operations:

1. To handle full spectrum of shipping documents for local and overseas markets while ensuring adherence to all local and regulatory guidelines to protect ITPL’s interest.
2. To liaise with suppliers, 3PL service providers, shipping lines and customers closely including L/C management for negotiation and acceptance.
3. To generate Quotations, Sales Order, Purchase Order, Delivery Order, Invoice and Shipping Documents and ensure accurate invoicing as per contractual agreement and resolve disputes.
4. To arrange Land Transport for Singapore and Malaysia Market, Import and Export Shipment and Stock Inventory.
5. To manage operational matters on & off line including analysis in customer service, logistics and supply chain, on projects / sales assigned to you.
6. Any other tasks assigned by the Superior.

Job Requirements:

Professional Requirements:

1. Minimum 5 to 8 years in relevant/ similar capacity experience.
2. At least a Diploma in Supply Chain, Logistics, Shipping, Business, Economics, or related fields.
3. Proficiency in preparation of full set of shipping documents for all markets.
4. Proficiency in Excel and ERP system.
5. Exposure in a trading or distributor environment with relevant working experience in similar capacity.
6. Able to do switch bill of lading procedures and manage Certificate of Origin.
7. Experience in Bonded warehouse documents handling and transactions.
8. Experience in crisis management and risk mitigation.

Personal Requirements:

1. Able to work independently and as a team player in a results-driven, fast-paced environment.
2. Meticulous, resilient and organized with an eye for details.
3. Hands-on mentality and engaged personality with confidence and a positive attitude.
4. Strong problem solving & analytical skills and strong drive to succeed.
5. Good verbal and written communication and interpersonal skills.
6. Strong Project Management skills and ability to multi-task and work under tigh deadlines.
7. Preferably conversant in English and Mandarin (used for internal / external communication with key stakeholders).

COMPANY DESCRIPTION

National Gallery Singapore is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore's unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Muse d'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper's annual global survey of attendance at art museums, taking 20th place. In 2018, the Gallery was also the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums. It also won the awards for Best Theme Attraction at TTG Travel Awards 2017, Best Attraction Experience, Breakthrough Contribution to Tourism and Best Customer Service (Attractions) at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore's tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery's vision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

RESPONSIBILITIES

• Plan, manage, review and implement all aspects of exhibition fabrications, design, technical drawings and operations relating to the realise of the exhibitions.

• Manage and work closely with internal and external stakeholders, including artists, curators, fabricators, qualified person (QP), exhibition and graphic designers for the exhibition setup.

• Ensure projects are delivered on time, within scope and budget in accordance to the safety, design and material specifications.

• Handle all necessary administration duties, including procurement of goods, preparation of Tender documents, Bill of Quantities and Purchase Requisition for the setting up of the exhibitions.

• Analysing and managing production risks, monitor progress and provide alternative solutions such as sourcing of appropriate materials and relevant vendors.

• Review and keep up with current trends and best practices that may have an impact on exhibition planning, logistics, fabrication and design related issues.

• Onsite supervision during exhibition setup and manage day-to-day operations, including repairs to exhibition builds.

• Perform other roles, such as duty manager role for exhibition checks, and/or store inventory when required.

• Occasion late night/weekend works as and when necessary.

• Performs other ad-hoc assignment when required.

• Diploma/Degree in Engineering or Architecture related field with 2 3 years relevant working experience in museums or related industry.

• Familiarisation of government agency act or regulations e.g. BCA, SCDF, workplace safety requirements.

• Good organizational, analytical, and problem-solving skills.

• Good interpersonal and communication skills, both written and oral.

• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint and Teams) for daily work.

• Able to understand technical drawings and proficiency in AutoCAD and edit CAD drawings.

• Self-motivated, responsible, driven, resourceful, a good team player and able to multi-task and adapt work approaches to the situations.

• Good knowledge in choice of materials, budget and quality control, resources planning and on-site operations.

• Ability to pay attention to details and handle administrative work.

• Experience with installing large scale public artwork is an added advantage.

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• IT Procurement
  • Coordinate the acquisition of new servers, including scoping of requirements, evaluating specifications, and selecting suitable hardware.
  • Manage the decommissioning process of old servers, ensuring proper disposal of data and components.
  • Demonstrate a deep understanding of hardware components within servers and workstations to make informed decisions.
  • Ensures that the research space has sufficient thermal cooling and power consumption.
  • Keep abreast of semiconductor (eg. AMD/Intel/Nvidia) roadmaps and developments.
• Data Center Administration
  • Facilitate the provisioning of IP addresses for servers.
  • Conduct data center walkabouts to monitor and ensure the integrity of physical infrastructure.
  • Perform physical server inspections and maintain accurate records of server inventory.
  • Collaborate with cost centers for internal audits, ensuring compliance with established guidelines.
  • Track power and thermal consumption, optimizing energy efficiency and preventing potential issues.
  • Allocate rack space efficiently and maintain organized server placement.
  • Lead server decommissioning efforts, ensuring secure data wiping and proper disposal.
  • Able to troubleshoot hardware-related issues on servers.
• Enforcement of IT best practices
  • Enforce best practices across research and teaching to safeguard data and to ensure a firm security posture.
  • Assist and ensure all research systems are updated and patched promptly to address security vulnerabilities & cyberthreats.
• Support faculty, researchers and students in their research and development work
  • Provide technical support and troubleshooting assistance to university staff and students regarding system-related issues, including hardware, software, package dependencies, and network problems.
  • Respond to service requests, diagnose problems, and offer timely solutions to ensure minimal disruptions.
  • Triage, troubleshoot and resolve technical problems with end users.

• Bachelor's degree in Computer Science or equivalent.
• Minimum 4 years of experience in a similar capacity.
• Diploma in Information Technology (or equivalent) with 4 years relevant experience may be considered.
• Demonstrates an understanding of procurement concepts and business processes.
• Knowledgeable in purchasing, IT projects, payment milestones, and cost breakdowns.
• Execute strategic procurement processes, demand management and forecasting.
• Responsible for gathering and representing business requirements within the negotiations and contracting.
• Ensure work is in line with the Company Procurement Policy and Guidelines.
• Maintain centralised contract repository, completed contracts, SOW's, addendum's for appointed sourcing categories.
• Upkeep purchased records and provide monthly reports for all orders.
• Manage and source for vendors with competitive prices.
• Budgeting for purchases.
• Basic IT networking concepts is a plus.
• Administration of enterprise software (good to have).
• Data centre administration (good to have).
• Strong technology and common business acumen.
• A self-starter, always striving for excellence, innovative with service-oriented mindsets and initiative to improve processes.
• Attention to details, sound decision-making abilities, Independent, with initiative, positive attitude, and keen interest in exploring the areas of systems and data center management.
• Strong communication and collaboration skills.

#LI-JN2

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Facilitating seamless operations of Academy courses through logistical and administrative support.
• Leading and managing a team of course support staff and student assistants.
• Managing both face-to-face and online courses, ensuring their effective administration.

• Degree or Diploma holder with at least 2 years of relevant experience.
• Service-oriented mindset with keen attention to detail and proactive problem-solving.
• Strong collaboration and communication skills for effective teamwork and stakeholder engagement.
• Proactive interest in optimizing processes for increased efficiency.
• Preferred experience in training, administration, or course coordination.
• Required to work occassionally on weekday evenings or weekends; compensated with flexible time-off or off-days.

https://academy.smu.edu.sg/overview

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About Collectius

Collectius is one of South East Asia’s leading Fintech company in the debt management industry, with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. We are using technology and empathy to create the best customer experience and operational excellence to support our 8 million customers in becoming debt free.

Together with IFC (a member of the World Bank Group and minority shareholder in Collectius), Collectius is actively working on improving industry practices and promoting best resolution practices. As an example, Collectius has implemented a company policy that replaced the word 'debtor' – a term that has been traditionally perceived to be negative – with 'customer’.

Currently Collectius manages 8 billion USD outstanding debt from 100+ clients across banking and financial institutions. To support our growth ambitions, we are looking for high-performers who want to grow the business with us!

Overview

We are looking for a hands-on, proactive Director of Operations (Collections) who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth!

Responsibilities

Operations:

• Oversee and lead overall operations to ensure the monthly collection targets are met.
• Implement effective Standard Operating Procedures (SOPs) for both outsourced and in-house collection processes, aligning them with operational requirements and direction.
• Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies to achieve the company's monthly targets and ensure continuous improvement of the recovery rate.
• Collaborate closely with other teams, regional offices, and country offices to learn best practices and support the integration of risk management.
• Utilize historical data to forecast future collections.
• Maintain a working knowledge of the industry, including understanding challenges and opportunities in the sector.
• Strive to meet each client's requirements and exceed expectations.
• Ensure 100% compliance with relevant regulations.
• Handle complaints effectively to maintain good relationships with all stakeholders.
• Optimize costs while enhancing revenue.
• Source and build relationships with other stakeholders and potential business partners.
• Perform other ad-hoc tasks as assigned by the management.
• Experience working within a Collections Agency is an advantage.

People:

• Align the right people with the appropriate duties and maintain their motivation and engagement.
• Delegate tasks and provide continuous support and encouragement to the team for their ongoing development.
• Working with Countries to improve the performance of the collectors and ensure all collectors meet their scorecard
• Quality monitoring.

Systems:

• Demonstrate excellent problem-solving skills and strive for operational excellence.
• Generate innovative ideas for process improvements and think outside the box.

Culture:

• Set the right example and serve as a driving force behind changes within the organization.

Requirements:

• Bachelor's degree in business, law, or related fields from a reputable institution.
• 7-10 years of relevant Collections experience as Head of Operations or in a similar role, preferably within the financial industry, Asset Management, or Collection Agency.
• Superior knowledge of industry regulations and operational guidelines, along with solid knowledge of business functions and data analytics.
• Familiarity with Collections reporting, including experience in analyzing and presenting findings to the business,as well as tracking and disseminating key data.
• Proven track record of managing a successful team of more than 100 members and possessing excellent organizational and leadership qualities.
• Curious, driven, and committed to bringing innovation and continuous improvement.
• Strategic thinker with a "can-do" attitude.
• Excellent communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
• Detail-oriented with a strong focus on execution capabilities.

Delegating responsibilities and supervising business operations

resolving conflicts or complaints from customers and employees

maintaining a clean tidy business ensuring that signage and displays are attractive

ensuring staff members follow company policies and procedure

other duties to ensure tha overall health and success of tha business

time and project management skills

commitment to providing exceptional services to customers and support to staff members

Job Purpose

To advise and support the Senior Director for operations excellence on building and expanding critical capabilities in Asia specifically related to Product Delivery of the OMS Product and Customer and Project Implementation.

Among others, this will include designing and executing a Customer Implementation Program across LOBs, developing a Project Management program for Internal projects, and supporting the management and execution of the OMS Product Landscape. In working with our Product Delivery, the role will also serve as advisor in the development of an optimal operational flow of our OMS product from order to cash, the role thus will require experience and knowledge of the interplay of Physical, information and document flow solutions relevant to APL Logistics products.

Roles & Responsibilities

Functional

· Building Capabilities

o Develop and execute a project management package and train internal resources to manage successful rollout of transformation solutions within the assigned region.

o With the head of Customer implementation, enhance the customer implementation package and train associates on it. The Package will include modern processes, tools in management, communication, and tracking.

o In working with Product Delivery head, develop and implement product governance process that ensures compliance to the product landscape.

· Providing Knowledge

o Provide critical input on the ongoing business improvements from Order to Cash (OTC) to improve KPIs and productivity. This will require challenging status quo to implement product delivery enhancements.

o With the head of Ops Excellence, develop and execute plans to enhance the product knowledge of cohorts including the understanding the interplay of Physical, Information, Document and Financial solutions related to our product.

· Tactical Support

o Support the Head of AOE, to align concepts of Product Governance, and customer implementation globally.

o As necessary provide solutions on Global Customer bids considering the appropriate application of our product landscape.

o Lead Customer Implementation of Larger Customer opportunities more relevant to OMS and Global accounts as decided with the Head of customer Implementation.

People

• Mentor and develop employees to assume leadership positions in the company and build talent paths for key performers regionally/globally.
• Through an exemplary leadership develop a culture of Accountability by setting and managing clear objectives and KPIs.

Finance

• Ensures the achievement of financial and business objectives and goals across the own functional teams. Effectively manages functional budgets and takes appropriate actions to control and reduce costs and optimize investments. Upholds and enforces the Company’s financial standards and policies.
• Prepare and submit annual budget to top management; control, monitor and report results monthly to achieve budget targets.

Key Result Areas

• Improve customer onboarding and implementation processes.
• Improve project management and implementation process.
• Re-build the product governance and landscape
• Creates a competitive advantage – give your organization an edge over others in your industry.
• Build product knowledge within the organization relative to our product landscape.
• Increases teamwork – helps remove section/department silos and increase collaboration.
• Enhances creativity – challenges staff to solve problems and think outside the box.

Qualification

• Graduate of Industrial Engineering or any business-related course, with MA degree is an advantage.

Requirements

• Familiarity with Order Management systems, process and value proposition
• Experience in customer and project implementation.
• Minimum of at least 8+ years of proven project management and continuous improvement experience, preferably in the logistics industry.
• With experience on working on cross-cultural environment.
• With excellent verbal and non-verbal skills.
• Experience in Process mapping, Value stream mapping tools e.g. ARIS
• Excellent change management skills and experience
• Must show ability to influence without formal authority.
• Knowledgeable on different continuous improvement methodologies including lean, 6 sigma, project management and business analysis.
• Formal Qualification in Project Management methodology, Process Improvement, Lean Six Sigma and Analytic Tools will be of great advantage.
• Experience with BI tools and BI systems like Power BI, Tableau, SAP, or similar are added advantage.
• Detailed understanding of Continuous Improvement frameworks, techniques, and methods (Agile, Scrum Framework., LEAN, 6 Sigma), with advanced problem-solving skills
• Must be comfortable working in a virtual, global team.
• Lean 6 Sigma certification preferred.
• Project Management (PMP/Prince 2) certified.
• Experience in automation, digitization, digitalisation and other technology-driven improvement projects

MAIN RESPONSIBILITIES

Related to network services and infrastructure:

• Working on highly complex matters and assignments of large scope, impact, and importance.

• Working with professionals and management to identify opportunities for improvements in people, processes, and technology.

• Leading team members on the development of methods, techniques, and various analytical approaches.

• Guiding team members to solve significant problems/issues.

• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.

• Performing routine and health maintenance.

• Managing upgrades & performance related activities.

• Identifying and correcting faults with services and infrastructure.

• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).

• Execution of business continuity tests.

• Oversight and support of all related service supplier and/or manufacturer activities.

• Proactive identification and resolution of issues before they affect service performance.

• Identifying any improvements that can improve service levels.

• Engaging in the problem management process.

• Technical peer review and approvals for all related changes.

• Support audit and compliance activities.

• Management and maintenance of related platforms.

• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

ACADEMIC AND EXPERIENCE REQUIREMENTS

The ideal candidate would meet all, or most of the below criteria:

· Bachelor’s degree in information technology, Computer Science, Engineering, or related field.

· At least 6-8 years relevant and practical experience in a network operations role.

· Extensive in-depth knowledge of network services and infrastructure.

· Vendor certifications not a requirement, proven practical experience preferred.

· Experience working in large/global enterprise IT with multiple distributed branch/campus sites.

· Experience of working within ITIL aligned Service Management organisation.

· Practical experience in managing, operating, and troubleshooting large enterprise wireless network deployments.

· Solid foundational knowledge of enterprise wireless concepts, wireless standards, authentication, policies, and access control.

· Experience in managing enterprise wireless networks that encompass wireless technologies from Cisco, Cisco Meraki, and Aruba.

· Knowledge and experience working with Cisco DNA Center and ISE.

This position requires you to interface with customers, suppliers, and colleagues actively. You will be working with a great team with good career progression prospect. Bakery Brera is committed to be the leading artisanal bakery providing quality baked products and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for mature individuals to work in a supervisory function:

- to lead front of house team of about 6 staff.

- to serve customers(corporate, walkin, online, events) with pride and care.

- to develop marketing and sales strategies.

- embrace operational efficiency, developing SOPs, cost effectiveness, productivity improvement and promote sales.

- to promote the products and presenting value add information (e.g allergy, dietary requirements).

- to deliver service excellence: Provide consultation on products and services to walk-in, online including social media etc and corporate customers.

- to develop and monitor housekeeping and hygiene standards.

- conduct inventory management.

- manage order fulfilment and customer satisfaction.

- having good product knowledge on bread and pastries (training provided).

- staff scheduling and conduct staff training and counselling.

- prepare invoices, curate menus, create posters, manage POS system.

- remuneration commensurate the responsibilities.

- inspired individuals and serve with a mission heart.

- looking for long term working relationship to grow with company with good career development prospect.

- whatsApp/Call Thrina at 98163637 for a quick chat.

Department: Bible Resource Centre /Sower Essentials

Reports to: Manager/ Director

Type: Full Time

Responsibilities:

• Provides sales & coordination support to the team and operations
• Work as a team to achieve sales objectives and standards
• Handle all aspects of sales enquiries, order processing, delivery orders and invoices
• Arrange and liaise with delivery agents/ warehouse
• Assist and manage the retail outlet in charge in the day to day operations and stock
• Attend to customers E.g walk-in, phone, email or fax enquiries/ issues/ feedbacks
• To service existing and new accounts and ensure customers’ satisfaction
• Analyze sales & inventory statistics to maximize profit
• Upkeep and maintain customers’ database
• Maintain stockroom tidiness and, upkeep store image, and perform visual merchandising to attract customers
• To plan the weekly manpower schedule
• Perform cashiering duties, including daily opening and closing of accounts and point-of-sales
• Routine stock-keeping and book-keeping activities, such as stock-take
• Manage and ensure accurate physical and system inventory figures
• Perform transactions on inventory management and point-of-sales systems
• Provide support and coordination for e-commerce sales, operations, and marketing
• Handle fulfilment of all online orders
• Generate monthly sales and other reports for submission to management
• Any other duties that may be assigned when required.

Requirements:

• 3 years retail and sales support experience preferred
• Minimum Diploma or Degree holder
• Pleasant with good interpersonal & communication skills
• Sales driven and customer service oriented
• Hardworking and willing to learn attitude
• Able to work retail hours, including weekends
• Immediate or short notice availability preferred
• Any experience with e-commerce would be an added advantage

Interested applicants to kindly submit resumes to [email protected] or [email protected] with the following documents, in MS Word or PDF format:

• Recent photo
• Complete resume with detailed education and work experience
• Current and Expected remuneration
• Date of availability

• Assist with commercial review of finance and transaction documents.
• Assist with pricing and commercial negotiations.
• Liaise with legal counsels and transaction participants and management transaction logistics related to closing, conditions precedent and conditions subsequent with minimal supervision.
• Manage ongoing administration requirements.
• Administer opening and ongoing administration of bank and brokerage accounts.
• Ensure compliance with regulations.

Requirements

• Tertiary or professional qualification or experience in relevant field.
• Ability to manage multiple activities and stakeholders in parallel.
• Demonstratable ability to review finance and transaction documents.
• Legal or loans operations background.
• Team player, resilient, resourceful and results driven.
• Excellent proficiency in financial modelling and analysis.
• Excellent proficiency in English.
• Willingness to participate and support other engagements within the trust and fund administration function.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Restaurant Manager, Jaan

Be a part of the 2-Michelin Star Jaan by Kirk Westaway

The position is responsible for the management of overall operation and administration of the outlet/business unit, and be accountable for its revenue and profitability by communicating regularly with culinary team and revenue team to implement agreed upon strategies and promotions; Ensuring the highest possible standards and quality of products and services offering in the outlet as to meet and exceed guests expectations

Drive the service standards of Jaan, and elevate guest experience. Work with Chef Kirk Westaway to achieve 3-Michelin Star.

Qualifications:

•Minimum 7 years’ experience, with at least 3 years in the European fine dining scene.

•Candidates with experience in 2/3-Michelin Star Restaurants will be preferable.

•Possess strong leadership qualities, sound judgement and decision making .

•Have a collaborative, enabling leadership style. Prior experience in developing Standard Operating Procedures (SOP), to help drive the service standards.

•Leads to constantly improve the guest service experience and team performance

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Responsibilities:

· Manage the corporate identity and all its brand assets

· Develop collaterals and bring consistency across all platforms with the new corporate identity

· Build the brand image through sound conceptualization and execution of publicity materials, marketing

· collaterals, newsletters, etc. in accordance to the group’s communications strategy

· Drive and develop innovative design concepts that cross multiple channels ranging from print, digital and

· social media

· Produce collaterals, publicity materials and newsletters, in response to the brief, from conceptualization to

· execution to final production for various platforms

· Propose forward-thinking design ideas

· Work closely with other offices in the team, internal stakeholders, communications colleagues from other

· entities as well as appointed vendors in alignment with the brand image and standards.

· Undertake other communications functions, duties and projects such as events management, photo shoots,

· video shoots, Etc.

· Handle logistics and operations in relation to events like Baby Fairs and Seminars.

· Updating / Revamping website

· Directly responsible for all marketing and market development activities in line with company strategy.

· Specific tasks will be focused on driving business and building our competitive position across the O&G

· clinics, hospital and other relevant accounts, ensuring clear strategic direction, value and positioning.

· Develop and execute marketing plans.

· To manage and improve lead generation campaigns, measuring results.

· Produce marketing materials on time and in budget.

· Develop and implement effective marketing campaigns and activities such as workshops, seminars,

· webinars, direct marketing and work with sales, key doctors and hospitals.

· Overall responsibility for brand management and corporate identity.

· Review and respond to social media comments, communicate any major issues to appropriate business

· owner.

· Capture all media enquiries and send to Client Services / CRM team to respond.

· Responsible for compiling and interpreting market trends, customer needs, and competitive information.

· Communicate, inspire, motivate and involve sales teams and part-timers as appropriate to ensure successful

· execution of strategy.

Requirements:

Qualifications:

· Diploma

Experience:

· Study design briefs and determine requirements

· Schedule projects and define budget constraints

· Conceptualize visuals based on requirements

· Prepare rough drafts and present ideas to solve problems

· Develop illustrations, logos and other designs using software or by hand

· Work with marketing team to produce FA

· Ability to design for different mediums

· Good network of printers and suppliers

· Familiarity with websites a plus

Skills:

· Proven graphic designing experience

· A strong portfolio of illustrations or other graphics

· Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver,

· Photoshop. After Effect, XD, Dreamweaver a plus)

· A keen eye for aesthetics and details

· Excellent communication skills

· Ability to work methodically and meet deadlines

· Familiarity with websites a plus

· Diploma in Marketing, Design or related field

*Fresh Graduate with design skills are welcome

Interested candidates please email your CV addressed to Victor Teoh (R1218406) to [email protected]

Location: 36 Purvis Street (Nearest Mrt : Bugis / City Hall)

Working Days: 5 days , 9:30am to 6:30pm or 2pm - 10pm (2 Shifts)

The Operations Executive is responsible for the administrative support of live broadcast and new media projects. This includes managing project schedules and marketing campaigns, coordinating with internal and external teams, and providing administrative support to the team.

Key responsibilities:

• Monitoring the whole process of the live broadcasting to make sure of higher quality in terms of fluency of the live stream, higher concurrent viewers, more thumbs up, more gifts sending, more interactions between the lecturer and viewers;
• Collecting and analyzing essential data of the channel’s live broadcasting, videos, subscription changes, gifts income etc., then carrying out effective measures to optimize the key data;
• Advertising video production as required, video edition and uploading as required;
• Management of online groups on the company’s own platform;
• Assisting online sales campaigns as required;
• Other relevant works as required;

Requirements:

• Diploma or above in any relevant field;
• At least 1 - 2 years of relevant work experience. We also are open to considering candidates who are new to the workforce and eager to learn and grow with us;
• Proficient with Video and Picture Editing tools like Jianying, Photoshop etc.;
• Good teamwork with colleagues to achieve sales targets and other targets;
• Good at creative works and interested in the financial investment industry;
• Strong capacities of learning, communication, Logical thinking and anti-pressure;

Benefits:

• Opportunities for career advancement;
• Free learning of stock investment professional technical knowledge and practical skills;
• Free use of internationally advanced smart share investment software without alternative products;
• Enjoy the opportunity to study and improve with the lecturer of the company;

If you are inexperienced but love to learn and are interested in the stock market and the financial industry, you are welcome to join us.

Job Responsibilities:

• Developing, executing, and ensuring company SOPs are followed throughout assigned sites
• Building open and trusting relationship with clients to achieve long term partnership and contractual renewal
• Monitoring and upholding the cleaning and maintenance quality standards and operating procedures for all job sites and surpass the client’s expectations
• Oversee effective OJT training on equipment and skills surrounding latest implementations (robotics and health policies) to maintain high standards of works
• Managing overall staff motivation, discipline, development, and performance according to the organisational, human resource and government manpower policies
• Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness
• Planning of manpower deployment at various sites to meet the contractual requirement of clients
• Resolving of feedback or complaints from clients and taking immediate preventive measures to ensure that similar problem does not resurface
• Recruiting and interviewing applicants and conducting effective 2-way dialogue performance review
• Ensuring that all related Workplace Safety & Health requirements are met and that monthly updates on Toolbox Meeting Records, Staff Induction Records and any other requirements as stipulated by the Safety Compliance Committee are submitted accordingly.
• Handle the budgeting of sites assigned and ensuring that it is kept within

Job Requirements:

• Management Skills, Planning, compliance, organisational, analytical and decision-making skills
• Oral and written communication skills
• Tactful and discreet when dealing with people and confidential information
• Leadership and motivational skills to rally people towards goals achievement
• Able to work well with the organisation and able to interact with all levels
• Effective communication and interpersonal skills, bilingual in both English and a second language
• Computer, administration, and presentation skills
• Ensure all HR Matters and company direction flow smoothly to the ground level and achieve high level of buy-in

Job Benefits:

• Good remuneration package including flexible benefits, and allowances
• Performance Bonus
• Training and learning opportunities
• Career progression and development
• Employee engagement and welfare programmes

We are seeking an exceptional individual to join our team as a Game Operations. As part of our team, you will contribute to the operations of renowned games, focusing on monetization, project management, and strategic analysis.

• Drive end-to-end project formulation, including ideation, planning, release, and ongoing monitoring of projects.
• Collaborate closely with internal stakeholders to develop and execute comprehensive game operations plans.
• Support existing game operations strategies while exploring and implementing new systems to enhance player value and engagement.
• Analyze player data and project results to extract actionable insights that inform decision-making and drive improvements.
• Effectively communicate project recommendations and outcomes to key stakeholders, ensuring alignment and understanding across teams.

Job Requirements:

• Bachelor's degree or above in any related field；
• Deep passion for gaming, coupled with a solid understanding of the gaming industry landscape in Indonesia;
• Strong logical, analytical, and critical thinking skills, with the ability to tackle complex problems and devise innovative solutions;
• Data-driven mindset with experience setting and achieving measurable goals;
• Proficiency in analyzing and interpreting data to drive informed decisions;
• Proven experience in managing multiple projects simultaneously, with exceptional coordination and communication abilities;
• Excellent written and verbal communication skills in English and Indonesia, with the ability to collaborate effectively with cross-functional teams.
• Proficiency in Chinese will be a plus, to facilitate effective communication with Chinese-speaking counterparts;
• Ability to work independently and collaboratively in a multicultural environment;
• This role welcomes candidates willing to relocate to Indonesia;
• Occasional business travel may be required.

Responsibilities:

Leadership and Team Management:

Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.

Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

Forge strong working relationships between coordinators, the sales team, and program managers.

Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

Provide frequent updates to the Operations Director on departmental activities, challenges, and successes

Job Requirements:

• Degree in any discipline from a recognized institution are welcome

• Possess at least three years of relevant leadership experience, preferable in sport/fitness industry

• Good negotiation and interpersonal skills

• Those applicants who can start work immediately or at a short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.