Total 1,178 Manager job vacancies in sg central singapore

Key responsibilities

Research Management: The CM is fully responsible for the day-to-day management of team activities, providing support and guidance from project assignment to post-delivery. The CM is expected to routinely engage with team members to ensure that appropriate planning, methodologies and validation mechanisms are in place to generate impactful findings. Typical research activities include:

• Project/Staff Line Management: Day-to-day line management of Consulting Analysts, Senior Consulting Analysts, Associate Consultants, Consultants, Senior Consultants, and, Team Leads, as appropriate.
• Project Allocation: Collaborate with other Consulting Managers and the Head of Consulting to assign custom research staff to new projects, and then briefing those staff members together with client development members
• Revenues and costs: Plan and manage revenues, project costs and input to HoC on salaries for team
• Occasional Project Management and Execution: Ensure the successful management and execution of all projects and clients within a pre-defined research vertical, from inception to delivery. This role will, occasionally, involve a limited amount of own-project execution, fluctuating based on workflow.
• Process Improvement / Development: Develop and implement methods and procedures for monitoring custom project work including research content, storyline analysis, quality control, client deadlines, costs, efficiency and capacity considerations.
• Resource Management: work closely with recruiters to ensure that projects are adequately resourced and that the pool and quality of contract analysts matches an expanding workload both in volume of projects and complexity of content.
• Recruitment: work with recruiters to determine desired candidate profile, as well as screening, interviewing and selecting adequate candidates.
• Team Development & Training: Assess team’s outputs and activities in the form of project debriefs and annual appraisals. Targets should be put in place and measured over time to ensure appropriate growth and promotion levels are achieved. Additionally, the CM should create, coordinate and track training of custom research staff to ensure that individuals have the tools and knowledge necessary to succeed.
• Quality Control: Responsible for the successful execution of all projects and clients run by his or her team members, from inception to delivery. This includes, asking for feedback from seniors buddying with his or her team members and ensuring their standardized quality.
• Mentoring and Ensuring Best Practices: Provide guidance to the custom research team and ensure implementation of best practices for all aspects of project management including project design and planning, budget control, commissioning, data modelling and checking, writing and editing of presentations, client communications and project delivery to the highest standards and client satisfaction.
• Training and Skill Development: Coordinate training of custom research staff, contract analysts as well as the wider company staff thereby developing the team’s ability to increase value-add. Make staffing decisions and individual development goals and movements within his or her team by identifying opportunities for growing them around particular industries or key accounts. This may include new consulting solutions or expertise in specific industries, etc.
• Strategic proposal feedback: to guide and elevate business/client development and account management proposal content to ensure we propose the strongest solutions. Where appropriate, to share proposal reviews to correct senior staff.
• Support consulting sales effort: attending client pitches/teleconferences, using Salesforce, training/updating business/client development and account managers on custom research solutions and experiences.
• Quarterly Share-out sessions: create formal share-out sessions on a quarterly basis for sales staff to more clearly understand our unique selling points.
• Ensure we have a renewable revenue base: identify, encourage and manage pro-active efforts to grow repeat client business. Collaborate with sales teams to share knowledge, ensure quality and proactively tailor solutions to our most valuable clients;
• Promote a commercial approach: Strengthen the commercial awareness of the consulting team and collaborate with relevant account management, farming and business development teams.

Team and Development:The Consulting Manager will be assigned a team of 4-8 Consulting staff and he or she will be responsible for the quality of all work products for this team. Additionally, the Consulting Manager will work with management to develop the skillset of individual members. Other tasks include:

Commercial Activities: As the Consulting Manager develops, so, too, will his or her experience participating in revenue driving activities for our business. The CM will support and drive our solutions by working closely with commercial teams.

• Right to work in Singapore
• At least 8 years of experience or combination of related education and at least 3 years people and/or team management experience (External candidates)
• At least 5 years of experience or combination of related education and at least 1-2 years people and/or team management experience (Internal candidates)
• Proven research and/or consulting experience
• Proven project and team management experience
• Experience in strategic report writing and presenting to clients at an executive level
• Experience evaluating, manipulating and analyzing numerical data
• Expert PowerPoint and Excel skills

Role Overview: At Red Alpha Cybersecurity, we are looking for a dynamic and experienced Business Development Manager to join our team in Singapore. You will be responsible for establishing, managing, and developing strategic partnerships with key stakeholders in the cybersecurity and private sector. You should have a proven track record in business development and strategic partnerships.

Key Responsibilities:

• Develop and execute a comprehensive business development strategy to achieve organizational goals
• Qualify leads from marketing campaigns and identify partnership opportunities.
• Initiate contact with potential partners through cold calls, emails, and in-person meetings.
• Present Red Alpha Cybersecurity’s value proposition to prospective partners.
• Assess partner hiring needs and recommend appropriate secondment solutions.
• Collaborate with internal team to create effective partnership strategies.
• Identify, develop, and negotiate contracts with new partners.
• Provide detailed and analytical partnership reports to management.

• Must be a Singaporean or Permanent Resident.
• Minimum of 5 years of experience in business development or sales within the cybersecurity industry or related industry
• Demonstrated experience with various sales techniques, including cold calling.
• Proven track record of achieving sales targets and quotas.
• Excellent communication, negotiation, and presentation skills

• Health insurance
• Professional Development Fund
• Team Building and Retreat events
• Start Up Vibe (if that’s the thing for you!)
• Attractive commission plan

Expertise you bring 

• Drive thought leadership in the market, Build strategic, trust-based relationships with prospective clients’ decision makers, stakeholders and provide industry insights, competitive landscape.
• Building a consistent and sustainable business that champions growth, trust and confidence.
• Generating pipeline to achieve sales growth through executing sales strategy, sales plays and go to market campaigns.
• Build territory plans which help  achieve coverage for all solutions across all accounts/territories and consistently exceed revenue and booking goals.
• Work closely with Marketing, inside sales and cloud operators to increase demand generation and support pipeline generation activities.
• Responsible to develop business in terms of Cloud Technology, Technology consists of Public Cloud, Hybrid Cloud and Private Cloud
• Responsible for developing business in Professional Services and Managed Services as well. Cloud platform include Amazon Web Services, Google Cloud Platform and Microsoft Azure.

Manager Payroll – APJ

Position Summary

Guarantee the performance of the APJ payroll operations while being complaint with employment, taxation and social security laws and other related company policies.

Responsible for the day-to-day leadership of the APJ payroll team, validate and approve the monthly payrolls, acting as first level of escalation for queries not resolved within the payroll analyst’s level. This Includes, payroll processing, projects implementation, employee inquiry management and issue resolution. You will also work with our external payroll vendors, Accounting, Treasury, Global Mobility, Stock teams, Audit, and the Global Talent function to ensure the effective delivery of end-to-end employee payroll processing and query management.

Key Responsibilities

• Conduct monthly payroll controls and ensure all assigned payrolls are processed timely and accurately (All APJ countries).
• Build & maintain long-term relationships with the key stakeholders and the payroll vendors.
• Act as first level of escalation on various payroll issues.
• Partner with the payroll vendors, Accounting, Stock, Global Talent, and other teams to resolve queries.
• Ensure adherence to established processes, policies, and internal controls.
• Work closely with the Director, International Payroll on translating the Company’s goals and objectives into manageable tasks for the team and ensures full understanding among team members.
• Work together with the Director, International Payroll to develop strategies, procedures, and workflows for the department’s activities to achieve the established objectives and offer quality services to both internal and external customers.
• Fulfil periodical / ad-hoc reports for the management team and / or other internal customers based on requests.
• Contribute with ideas to improve the team activities and performance.
• Be a key player in the development of the Global Payroll systems.

People Management Responsibilities

• Manage the process of people development and performance evaluation, providing periodic feedback, coaching and empowerment to promote professional growth.
• Identify people development needs and ensure a plan is implemented.
• Coordinate / prioritize people activities to facilitate objectives achievement.
• Organize and lead regular 1 and 1 discussions with the team.
• Drive quarterly growth conversation and yearly performance reviews with the team.

As the Portfolio Project Manager, you are responsible for developing, aligning and maintaining a healthy store portfolio within the APAC region, and securing future locations through analyzing potential locations. In this role, you have a strong understanding of the Brand, future business needs, as well as industry tendencies.

What you will do:

• Strategizing and developing regional expansion initiatives, primarily through physical stores to drive and optimize omni growth and profitability
• Maximize future potentials of the region through optimization of the store portfolio, identifying and executing opportunities to rebuild, relocate, consolidate and renew existing leases
• Lead and coordinate omni projects within brand/markets, manage portfolio, and create new markets
• Act as the main point of contact for expansion related matters in the region, ensuring all stakeholders are informed, and provide all with a clear vision for each project/opening
• Collaborate with Brand Management, COS Global Expansion, as well as local lease departments to manage the portfolio of existing stores
• Work with Interior and the Sales Team to evaluate the scope of the work required and projecting turnover and potential profit
• Collaborate with Brand/Market/Global Expansion to co-ordinate market entry preparation
• Ensure local and global leasing teams to have a strong understanding of the COS brand, goals and objectives as well as the omni expansion strategy
• Review, verify, and make decisions on new locations in line with overall expansion strategy, securing growth and expansion targets, aligning market strategy and portfolio actions
• Analyze KPIs, portfolio and planning for new stores, consolidations, optimization, renegotiations
• Coordinate and secure the outcome of unique expansion opportunities such as pop-ups

Your Career

Palo Alto Networks is looking for an experienced Sr. Focused Services Manager. You will be responsible for leading our Managers and their respective Support Account Managers in a region, segment or country by ensuring they have the support and tools to perform their job tasks at a high level as well as helping each member to grow within their roles. You will drive issue escalation point for your region/country/theater, lead the communication channel into the business, manage business change and process improvements and mentor your respective teams for success and growth

Your Impact

• Interview, hire, train and mentor a team of Support Account Managers

• Manage projects and teams to promote productivity and effectiveness

• Drive decisions and results that will affect costs and may impact the short-term goals of the organization

• Receive assignments in the form of objectives and determines how to use resources to meet project schedules and goals

• Provide guidance to others managers and fellow peers within the latitude of established policies to complete assignments

• Maintain a solid sense of cohesiveness within your team, focusing on employee morale and employee development initiatives for internal retention

• Drive Support metrics and KPIs to manage Support Account Manager managers and teams effectively

• Set team goals in-line with overall organizational goals- also, set specific goals for direct reports and provide regular feedback on performance

• Provide leadership, mentorship, and support for technical account related issues

• Lead effective advice and counsel on strategic communications issues and exercise effective discernment

• Drive  process improvement for efficiency, organization, and customer satisfaction purposes

• Drive close collaboration with various internal partners (including engineering, account management, product management, IT, and manufacturing) to resolve issues and grow the business

• Drive close collaboration  with Sales and Post-sales account teams on scoping and pricing FS contracts as well as introducing the offering to customers

Key Responsibilities:

1. Retail Engagement:
   • Develop and implement strategies with our Distributors & Retailers to enhance customer experience in POS.
   • Collaborate with local retail marketing and sales teams to ensure alignment of engagement strategies.
   • Monitor and analyze customer feedback and sales data to identify areas for improvement.
      
2. POS Material and POS Branding:
   • Oversee the creation and distribution of POS material to ensure consistent and impactful branding across the region.
   • Ensure that all branding efforts align with the company's brand guidelines and resonate with the target audience.
   • If needed, work with designers and vendors to produce high-quality promotional materials.
      
3. End User Engagement:
   • Management of end-user engagement platforms, such as loyalty programs and online communities.
   • Utilize data and analytics to understand user behaviour and preferences, tailoring engagement strategies accordingly.
      
4. Customer Insights and Analysis:
   • Work closely with the retail data analyst to gather and interpret customer insights.
   • Use data to inform and optimize engagement strategies and campaigns.
   • Regularly report on engagement metrics and ROI to senior management.
      
5. Collaboration and Communication:
   • Coordinate with cross-functional teams, including sales, marketing, and product development, to ensure cohesive customer engagement efforts.
   • Act as a key point of contact for regional and local teams regarding customer engagement initiatives.
   • Communicate effectively with stakeholders at all levels, providing updates and insights on engagement activities.

Key Responsibilities:

Category Performance Management

Analyze sales data, market trends, and customer insights to evaluate the performance of core categories within the APAC region.

Develop strategies to drive category growth, increase market share, and meet revenue targets.

Identify opportunities for assortment optimization, pricing strategies, and promotional activities to enhance category performance.

New Product Launches

Lead the end-to-end process of launching new products within designated categories.

Collaborate with cross-functional teams including sales, marketing, and supply chain to develop launch plans tailored to APAC requirements and ensure successful execution.

Conduct market research specific to APAC demographics to understand consumer needs, competitive landscape, and positioning strategies for new products.

Data Analysis and Reporting

Generate regular reports and dashboards to track category performance metrics, including sales, margins, and market share within the APAC region.

Provide actionable insights and recommendations based on data analysis to drive continuous improvement and informed decision-making in APAC markets.

Cross-Functional Collaboration

Work closely with regional sales and marketing teams to develop integrated category plans and promotional campaigns tailored to APAC market dynamics.

Partner with product development teams to provide regional insights and preferences for product innovation and portfolio expansion opportunities.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

We are searching for a seriously organised I.T. Manager to join the Bulletproof Singapore Studio to oversee and facilitate I.T. in our APAC region, as well as working as part of the global I.T. team at Bulletproof.

You will be working within one of the top independent global brand agencies, whose clients include world renowned brands, as well as smaller boutique clients. You’ll be an integral part of the team ensuring all facets of our I.T. Infrastructure runs smoothly.

ABOUT US:

• 400+ strong global brand agency

• 100% independent

• 25 years young

• 8 studios around the world

Bulletproof is a creative powerhouse run by creatives—a place where liked-minded individuals come together to deliver brilliant ideas. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. You don’t need a degree to get a job at Bulletproof: we choose talent over title and seek people with energy, passion and soul.

As a team, we blur the lines between branding, content, digital, film, innovation and packaging; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

WE BELIEVE GREAT IDEAS CHANGE THE WORLD...

We believe in the power of design to influence human behaviour, affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE...

That true collaborative spirit creates a compelling, infectious energy that delivers outstanding commercial results.

STAY NAÏVE…

We believe naivety keeps you relentlessly curious, open to possibilities and leads to purer, more interesting and uncharted solutions.

ABOUT THE ROLE:

Your main duties and responsibilities include:

• Managing Bulletproof’s APAC I.T, sites, working alongside and supporting the global I.T. team.
• Reporting into the Global Head of I.T.
• Continuing the smooth, efficient and productive running of the agency's I.T. infrastructure from supporting singler users to network and server maintenance.
• Managing and maintaining Bulletproof various Networks, Servers and SaaS solutions.
• Managing IT budgets, forecasting, enforcing cost-effectiveness when purchasing new and replacement hardware and software.
• Managing and supporting I.T. employees along with the Global Head of I.T.
• Implementing security of the network, data and its storage and communication systems.
• Acting in alignment with user needs and system functionality to contribute to organisational policy.
• Preserving assets, information security and control structures.
• Supporting and assisting external agency locations remotely as required.

WHAT YOU SHOULD HAVE:

If you tick all of the boxes below, we could be a perfect match!

Support Skills

• Apple qualifications ACTC 10.10 or ACSP 11.
• Jamf qualifications 100/200/300 and above ideally.
• Essential experience of using and supporting Mac OS, applications, and end users within a studio environment.
• Desirable knowledge and understanding of: Apple Hardware, Mac OS and iOS supporting users with Adobe CC suite, Microsoft Office and Font Explorer/Monotype.
• The ability to use and configure Jamf Cloud, Adobe Admin Console, Microsoft 365, Miro, Mac OS X Server, Synology, UniFi and Sonicwall.
• Knowledge of PC and Windows 10 OS.
• Assisting the setup and running of meetings using Teams, Zoom and other VC software.
• AWS or Azure qualifications or a good understanding of Cloud hosting Platforms beneficial.

Additional Skills

• A credible knowledge of routing, networking and DNS TCP/IP, DHCP, DNS, VPN.
• Experience of Apple Remote Desktop, TeamViewer and command line.
• Understanding of printers and calibration helpful.
• General I.T. hardware skills: replacing; memory, hard drives and replacing server rack components.
• Strong critical thinking skills.

In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo. Could this be you? If so, apply below!

Competitive benefits package

JOB SUMMARY

As an IT Manager in the manufacturing industry, you will be responsible for overseeing and managing the IT operations and IT Projects within the company. Your role is crucial in ensuring the efficiency, security, and reliability of all IT systems and processes to support the manufacturing operations and drive continuous improvement.

• Proven experience in IT management roles within the manufacturing industry, with a strong understanding of manufacturing processes and systems.
• In-depth knowledge of IT infrastructure, including networks, servers, and software applications.
• Experience in project management, budgeting, and vendor management.

JOB DESCRIPTION

IT System Management

• Manage and support the IT infrastructure, including networks, servers, databases, and software applications.
• Ensure the smooth operation of all IT systems and troubleshoot any technical issues as they arise.
• Collaborate with cross-functional teams to identify and implement IT solutions that improve operational efficiency and support business objectives.
• Strong experience in managing end-user services and ensuring high level user happiness.

Project Management

• Lead and manage IT projects from planning and execution to completion.
• Develop project plans, timelines, and budgets, and ensure timely delivery within the agreed scope.
• Coordinate with internal stakeholders and external vendors to ensure project success.

Vendor Management

• Manage relationships with IT vendors and service providers, ensuring contract compliance and service level agreements.
• Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness and quality delivery of products and services.

Security and Compliance

• Implement and maintain security measures to protect company data and systems.
• Ensure compliance with relevant industry regulations and standards.
• Develop and implement disaster recovery plans and data backup strategies.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT management roles within the manufacturing industry.
• In-depth knowledge of IT infrastructure, networks, servers, software applications and end-user support.
• Experience in project management, budgeting, and vendor management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Must be Singaporean citizen or PR.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company
• Attractive base salary, allowance, and higher than average perks & benefits

Ready to play ?

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.  

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.

Head of Marketing

Porsche Singapore Pte. Ltd.

Porsche Singapore is hiring a Head of Marketing (HoM) to lead a marketing team of 10 members. This role involves spearheading marketing and communications, events and campaigns, customer relationship management, in-house customer interaction centre, and PR efforts for both Porsche's new and pre-owned cars, as well as Porsche Lifestyle and Aftersales.

The ideal candidate will possess a strategic vision, strong analytical skills, excellent communication abilities, the ability to inspire innovation within the team, and a keen adaptability to market changes and emerging trends.

• Develop and implement the annual marketing plan to achieve business objectives, seize growth opportunities, and elevate Porsche’s brand equity in Singapore. This includes executing dealer events, direct and retail marketing (including digital campaigns), and establishing robust mechanisms to track performance, analyse results, and generate insightful reports for continuous optimisation.
• Develop and manage the annual marketing budget, ensuring effective allocation for continuous marketing effectiveness and a strong return on investment (ROI).
• Govern the customer experience journey across all channels in alignment with brand positioning, which includes defining and documenting this journey from prospecting to post-purchase, creating detailed contact plans, and leading the development of innovative approaches to enhance customer touchpoints, fostering long-lasting customer relationships, and increasing customer lifetime value.
• Conceptualise and oversee retail store activations, including setting KPIs and budgets in alignment with the importer organisation, ensuring successful and brand-appropriate execution by local event agencies.
• Plan and execute 360-degree campaigns, always-on measures, events, and other prospecting activities using data-driven analysis for new and pre-owned cars, Porsche Lifestyle, as well as aftersales, to drive interest, engagement, footfall, leads, and conversions.
• Manage visual merchandising (VM) themes, display vehicles, screen content, and surrounding concepts with storytelling elements, sharing these concepts as unique selling points with the sales and Porsche Lifestyle team to enhance the customer excitement journey.
• Manage the Porsche Lifestyle physical and online retail business in Singapore, overseeing tasks such as developing the marketing calendar, defining the unique proposition, managing inventory, and related activities, all geared towards cultivating a memorable customer experience, enhancing loyalty, and driving profitability.
• Steering Customer Relationship Management (CRM) and the in-house Customer Interaction Centre through strategic planning, market research, and data-driven insights to enhance customer excitement, satisfaction, and brand loyalty through customer delight across digital and physical touchpoints, ensuring seamless channel integration and a distinctive brand experience for customers, prospects, and fans. This includes overseeing sales funnel management by pre-qualifying leads, maintaining the CRM system, managing customer satisfaction surveys, handling incoming and outgoing inquiries and feedback, and collaborating with stakeholders to ensure a seamless customer experience that meets brand standards and KPIs.
• Provide clear direction and leadership to the marketing team, foster a collaborative culture, act as the primary liaison between the team, importer marketing organisation, and agency partners, and ensure alignment with the company’s strategic objectives.

• Degree in Business, Marketing or Communications, or related fields with at least 10 years of relevant experience
• Experience in leading a team and managing external agencies in the automotive industry will be an added advantage
• A team player with excellent communication and interpersonal skills, able to interact and communicate effectively with internal and external stakeholders
• Strong project management ability that comes with analytical and problem-solving skills to drive implementation in a fast- paced environment
• Constant learning, dynamic, hands-on, and Can-Do attitudes are highly preferred

Your Career

Working together with a Systems Engineer, you will be responsible for delivering new clients in our growing territories. You are the primary point-of-contact for major accounts and are accountable for delivering at above quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.

You will lead to identifying and signing appropriate channel partners as well as training them on our solutions. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge.

Your Impact

• You will specifically be responsible for acquiring and managing strategic Large Enterprise accounts in Singapore
• Employing world-class account management skills to identify cross-selling and up-selling opportunities within the target accounts
• Be a highly competent presenter, with a proven track record in selling to C level executives
• Develop and maintain detailed account profiles including organisational charts for all accounts to be reviewed by management on a quarterly basis
• Facilitate communication on strategic and tactical issues facing our clients and partners
• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets
• Develop market strategies and goals for each product and service - understand the strategies, goals, and objectives of accounts
• Lead coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
• Take full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process
• Extensive domestic travel and possible International travel as necessary

Job Summary: The Project Manager with Commodity/Metal Experience is responsible for overseeing and managing projects within the commodities and metals sector. This role involves coordinating with various stakeholders, managing project timelines, budgets, and resources, and ensuring that projects are completed to the highest standards of quality and compliance. The ideal candidate will have extensive experience in the commodities or metals industry and possess strong project management skills.

Key Responsibilities:

1. Project Planning and Execution:

• Develop comprehensive project plans, including scope, goals, deliverables, and timelines.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope, and within budget.

• Act as the primary point of contact for all project-related matters.
• Establish and maintain relationships with clients, suppliers, and other stakeholders.
• Communicate project expectations and progress to team members and stakeholders in a clear and timely manner.

• Allocate project resources effectively and efficiently.
• Monitor resource utilization and adjust plans as necessary to meet project objectives.
• Manage project budgets, including forecasting and tracking expenses.

• Identify and mitigate potential project risks and issues.
• Develop contingency plans to address potential obstacles.
• Ensure compliance with industry standards and regulations.

• Track project performance using appropriate tools and techniques.
• Report and escalate issues to management as needed.
• Provide regular project updates and status reports to stakeholders.

• Ensure that all deliverables meet the required quality standards.
• Implement and manage quality control processes throughout the project lifecycle.
• Conduct post-project evaluations to identify areas for improvement.

• Stay updated with the latest trends and developments in the commodities and metals industry.
• Apply industry knowledge to enhance project outcomes and stakeholder satisfaction.
• Provide insights and recommendations based on industry best practices.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Engineering, or a related field.
• PMP, PRINCE2, or equivalent project management certification is preferred.
• Experience:
• Minimum of [X] years of project management experience within the commodities or metals industry.
• Proven track record of managing projects from initiation to completion.
• Experience with resource allocation, budget management, and risk assessment.
• Skills:
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Ability to work under pressure and meet tight deadlines.
• Analytical mindset with problem-solving abilities.

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.