Job Overview:
As the Factory Manager, you will be responsible for managing the day-to-day operations of our manufacturing facility, ensuring that production processes run smoothly, efficiently, and safely. You will play a key role in ensuring that our products are manufactured to the highest standards of quality, while also managing costs and optimizing resources. This role requires a strong leader with a deep understanding of the flavors and fragrance industry, as well as experience in managing a manufacturing facility.

Key Responsibilities:

• Operational Management: Oversee the entire manufacturing process, from raw material intake to final product dispatch, ensuring that production targets are met within the specified timeframes and budgets.
• Quality Control: Ensure that all products are manufactured to the highest standards of quality, adhering to industry regulations and company specifications. Collaborate with the Quality Assurance team to implement and maintain robust quality control processes.
• Safety & Compliance: Ensure that all operations comply with local and international safety regulations and environmental standards. Promote a culture of safety within the factory and ensure that all staff are trained in safe working practices.
• Team Leadership: Lead, mentor, and manage a team of production staff, supervisors, and maintenance personnel. Foster a positive working environment that encourages teamwork, continuous improvement, and personal development.
• Resource Management: Optimize the use of labor, materials, and equipment to improve efficiency and reduce costs. Monitor and manage inventory levels to ensure the availability of materials for production without overstocking.
• Process Improvement: Identify opportunities for process improvements and implement changes to enhance productivity, efficiency, and product quality. Stay up-to-date with the latest industry trends and technologies.
• Budget Management: Prepare and manage the factory’s budget, ensuring that all operations are conducted within the allocated budget. Monitor expenses and identify cost-saving opportunities.
• Reporting: Prepare regular reports on production performance, including key metrics such as output, efficiency, quality, and safety. Report to senior management on factory performance and any issues that arise.
• Stakeholder Management: Work closely with other departments, including R&D, Supply Chain, and Sales, to ensure that production schedules align with company goals and customer requirements.

Qualifications:

• Minimum of 7-10 years of experience in a manufacturing management role, with at least 3-5 years in the flavors and fragrance industry.
• Strong understanding of manufacturing processes, quality control, and safety regulations within the flavors and fragrance industry.
• Proven experience in leading and managing a production team in a fast-paced manufacturing environment.
• Excellent problem-solving skills, with the ability to identify and implement effective solutions to operational challenges.
• Strong financial acumen, with experience in budget management and cost control.
• Exceptional communication and interpersonal skills, with the ability to work effectively with people at all levels of the organization.
• Proficiency in manufacturing software and tools, with experience in ERP systems being a plus.

Why Join Us:

• Be part of a leading company in the flavors and fragrance industry, with a strong commitment to innovation and quality.
• Lead a dynamic team in a state-of-the-art manufacturing facility in Singapore.
• Competitive salary and benefits package, with opportunities for professional growth and development.
• Work in a collaborative and supportive environment that values excellence and continuous improvement.

Job Summary:

The Logistics Manager will be responsible for overseeing and managing the entire supply chain process within the company. This includes coordinating the storage, transportation, and distribution of products to ensure timely and efficient delivery to our outlets, partners, and customers. The role requires close collaboration with suppliers, warehouse staff, and other departments to ensure smooth operations, cost-efficiency, and adherence to quality standards.

Key Responsibilities:

Supply Chain Management: Plan, implement, and monitor the overall supply chain strategy to maximize efficiency and productivity.

Inventory Control: Manage and optimize inventory levels, ensuring accurate forecasting to meet the demands of the business while minimizing excess stock.

Warehousing: Oversee the warehousing operations, ensuring proper storage conditions, inventory accuracy, and efficient retrieval of goods.

Transportation Management: Coordinate and manage the transportation of goods, ensuring timely and cost-effective delivery to various outlets and customers.

Supplier Management: Build and maintain strong relationships with suppliers and vendors, negotiating contracts, and ensuring the quality and timely delivery of products.

Process Improvement: Continuously evaluate and improve logistics processes to enhance efficiency, reduce costs, and increase customer satisfaction.

Compliance: Ensure all logistics activities comply with relevant laws, regulations, and company policies, including food safety standards.

Team Leadership: Lead, train, and develop the logistics team, fostering a culture of continuous improvement and high performance.

Cost Management: Monitor and control the logistics budget, seeking opportunities for cost savings without compromising quality.

Reporting: Prepare and present regular reports on logistics performance, including key metrics, issues, and improvement plans.

Education:

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

PG Diploma in Logistics, Supply Chain Management, or a related field is preferred.

Experience:

At least 5-7 years of experience in logistics, supply chain management, or a related field, preferably within the F&B industry.

Proven experience in managing a logistics team and overseeing warehouse and transportation operations.

Skills:

Strong understanding of logistics, inventory management, and supply chain optimization. Excellent organizational and planning skills, with attention to detail. Strong leadership abilities with experience in team management. Proficient in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint). Good negotiation and vendor management skills. Ability to work under pressure and meet tight deadlines. Strong problem-solving and decision-making skills. Excellent communication and interpersonal skills.

Knowledge:

Familiarity with local and international logistics regulations and food safety standards. Knowledge of best practices in supply chain and logistics management.

Attributes:

Self-motivated, proactive, and results-oriented. Ability to adapt to a fast-paced and dynamic environment. Strong analytical mindset with a focus on continuous improvement.

Duties and Responsibilities

Ø Control project timelines and ensure smooth project implementation

Ø Conduct Business analysis and fact finding at client organisations

Ø Deliver project objectives as to cost, quality, timing and specs in relation to company and client requirements

Ø Manage and address project risks and issues

Ø Maintain close communication with clients and internal staff

Requirements

Ø Degree in IT, Engineering or related discipline

Ø Must be familiar with Microsoft Dynamics Nav/BC

Ø Knowledge with SQL database environment

Ø Able to work independently and under pressure

Ø Strong communication and problem resolution skills

Ø Able to guide and motivate team members

Ø At least 3 year of relevant work experience

Job Summary

The Operations & Programme Manager reports to the Executive Director and is responsible for leading a team of professionals to ensure smooth operations and successful execution of programs and projects within scope, budget, and timeline. This role involves building strong relationships with donors, partners, and stakeholders while effectively communicating the charity’s mission and impact.

Key Responsibilities

1. Lead initiatives to enhance processes, operations, systems, and risk management by incorporating technology to improve efficiency and effectiveness.
2. Manage system administration and maintenance, collaborating with vendors for IT support and system enhancements to meet operational needs.
3. Plan and lead the development of community programs and initiatives, working with partners to identify and address community needs and service gaps.
4. Collaborate with the Executive Director to spearhead fundraising initiatives, including donor management and engagement.
5. Identify potential grants and oversee the end-to-end process from application through project completion, and reporting.
6. Oversee the planning and execution of the organization's communications strategy, including website maintenance, collateral production, social media management, and branding efforts.
7. Manage volunteer engagement and activities, ensuring meaningful participation and contributions.
8. Oversee projects by coordinating with internal and external partners and service providers as needed.

Responsibilities:

Global HR System Maintenance and Support:

• Manage our external support vendor and ensure daily operations of HR (Workday) and Payroll/Time systems across the globe
• Leading 6 monthly release management

HR ticketing System Administration:

• Be the overall Administrator and owner of our HR ticketing system on ServiceNow.

Annual Cycles (Merit/Bonus/Promotion and Performance)

• Lead and support critical annual cycles in Workday by partnering with Global Compensation and Talent team.

System Integration:

• Oversee the integration of various HR systems (e.g., Payroll, Time, AD etc.) with Workday to ensure data accuracy and process efficiency.
• Partner with IT and other stakeholders to streamline workflows.

Data Analytics and Reporting:

• Leverage data analytics to derive insights and drive informed decision-making.
• Develop and maintain standardized HR metrics and dashboards.
• Provide actionable recommendations based on data analysis.

Vendor Management:

• Collaborate with vendors and negotiate contracts.
• Monitor vendor performance and ensure service level agreements are met.

Security and Compliance:

• Implement robust security measures to protect sensitive HR data.
• Ensure compliance with data privacy regulations (e.g., GDPR).

Employee Experience:

• Enhance self-service capabilities for employees and managers.
• Champion user-friendly interfaces and mobile accessibility

Requirements

• Min. Bachelor’s degree in HR, Information Systems, or related field (master’s preferred).
• At least 8 years of experience in Managing/Consulting Cloud based HR Systems.
• Proficiency in the following Workday HCM modules - Core HR, Compensation, Advanced Compensation, Talent Management, Absence. (Time and Attendance, Recruitment desirable)
• Hands-on configuration capability and technical understanding essential.
• Proficiency in ServiceNow desirable
• Strong project management skills.
• Excellent communication and stakeholder management abilities.
• Passion for innovation and continuous improvement

Job Description

• Plan, coordinate and manage implementation of marketing events and campaigns.
• Build activity workflow, templates, tools and reports to optimize marketing ROI.
• Coach, counsel, recruit, train, and discipline employees.
• Develop targeted new key account relationships and drive revenue growth.
• Keep track of and Coordinate key retailer monthly sales reports and circulate as required to the designated teams.
• Based on retailer sales reports, provide analysis and action plans to boost sales.
• Consult customers’ marketing needs and provide value-based customer-focused solutions to meet their business goals.
• Build and maintain strong relationships with our customers.
• Improve retention and growth of existing business.

Requirements

• Analyze operating and financial statements for profitability ratios.
• Minimum 5 years of proven sales track record.
• Proven experience in consultative, value-based selling and objection handling.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Ensure standards for quality, customer service and health and safety are met.
• A proven record of negotiating and securing new business.
• Personal drive, ambition, and enthusiasm for sales with a proven ability to beat targets.
• Able to travel overseas, when required.

Community Engagement

• Identify and engage with community organizations, nonprofits, government agencies, and other relevant stakeholders.
• Engage and collaborate with internal SNM divisions to support their programmes with external organisations.
• Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities at Nursing Home, Active Ageing Centres & Senior Care Centres.
• Project, manage and evaluate the outcomes and effectiveness of all partnership initiatives.
• Engage and manage internal and external stakeholders.
• Manage all SNM wide events and activities.

Volunteer Management

• Work closely with internal SNM divisions to build and sustain a pool of competent Ambassadors and volunteers for all programmes and activities.
• Monitor and plan the centralised recruitment of volunteers to ensure the ratio of staff to volunteers to seniors is achieved.
• Support planning and deploying of volunteers for various SNM events and initiatives.
• Provide various channels for volunteers to share their feedback on their volunteering experience.
• Implement formal/informal volunteer recognition platform to recognize their contribution to SNM programmes and activities.
• Ensure that volunteers assist in a safe and supportive environment in accordance with the legislation and regulations.

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience in Community Engagement & Volunteer Management
• Strong collaborative and partnership building skills with Grassroots organisations, Religious organisations, Community partners and Government agencies
• Able to manage multiple projects/events in a fast-paced environment
• Effective communicator with excellent interpersonal skills and has an interest to enhance care for seniors
• Self-motivated and resourceful with good problem-solving skills
• Responsible, independent and a good team player, who is able to mentor and guide junior colleagues

Competency & Proficiency

Must-have

• Business Relationship Building - Level 6
• Business Relationship Building - Level 5
• Customer Acquisition Management - Level 5
• Staff Management - Level 5
• Collaboration Practices Across Disciplines and Sectors - Level 5
• Social Service Programme Development - Level 5
• Social Service Programme Implementation - Level 5
• Stakeholder Management - Level 5
• Volunteer Programme Management - Level 4
• Volunteer Retention and Engagement - Level 4

Good-to-have

• Revenue Optimisation - Level 5
• Customer Feedback and Relationship Management - Level 5
• Business Presentation Delivery - Level 5
• Business Negotiation - Level 5
• Service Excellence - Level 5
• Diversity Awareness and Management - Level 4
• Social Sector Policy Influence - Level 4
• Trends Evaluation and Application - Level 4

Critical Core Skills

• Communication - Advanced
• Influence - Advanced
• Collaboration - Advanced
• Adaptability - Advanced
• Decision Making - Advanced

Responsibilities:

• Assist project manager on project planning, schedule and executing the delivery of projects within time, budget and Client’s expectations;
• Monitoring progress and identifying critical activities to expedite smooth progress of works on site to meet targets;
• Coordinate internal resources and third parties/vendors, such as Consultants and Sub-Contractors/Suppliers for the flawless execution of the project;
• Ensure project to be delivered on time, within scope and budget;
• Ensure project to be executed in accordance with approved plans/drawings, contract specifications and regulations;
• Develop detailed planning to monitor and tract progress;
• Create and maintain comprehensive project documentation;
• Responsible for all construction site matters including and not limited safety and other compliance maters;
• Any other duties that may be assigned.

Requirements:

• Degree /Diploma in Engineering
• Monthly Salary $4000 to $6000
• Local/PR/Foreigners

Pastry Sales Manager

Benefits:

• Up till $6000 basic + $1000 transport allowance + monthly commission + variable bonus + AWS

• 5.5 days work week (Monday to Friday, 8.30am – 5.45pm/ Alternate Saturday, 8.30am - 12pm)

• Our company emphasises on good career progression and providing our employees attractive bonus.

Job Description:

This is a full time role for an Pastry Sales Manager located in Senoko Dr.

Sales Team Leadership:

· Lead and motivate a high-performing sales team.

· Set individual sales targets and objectives, and monitor performance.

· Provide coaching and mentoring to develop team members' skills and careers.

· Foster a positive and collaborative team environment.

· Supporting the team in event organization and execution.

Sales Strategy and Planning:

· Develop and implement strategic sales plans together with the Business Transformation Director, Foodservice to achieve company goals.

· Analyze market trends and competitor activities to identify opportunities for growth.

· Set pricing strategies with the Sales Director to maximize profitability.

· Establish sales territories and allocate resources effectively.

Customer Relationship Management:

· Build and maintain strong, long-lasting customer relationships.

· Understand customer needs and requirements to propose appropriate solutions.

· Communicate and coordinate with HOD and other members of the sales team to meet and exceed customer satisfaction.

Performance Analysis and Reporting:

· Track sales metrics (e.g., monthly sales results and annual forecasts).

· Prepare and present sales reports and forecasts to senior management.

· Analyze data to identify sales trends and opportunities for improvement.

· Monitor inventory levels and coordinate with Commercial and Logistics teams to fulfill orders promptly.

Collaboration and Communication:

· Collaborate with Marketing, Commercial, and Finance teams to align strategies and objectives.

· Communicate effectively with internal stakeholders to ensure a unified approach to sales activities.

· Participate in industry events to network and promote the company's products/services.

Requirements:

· Minimum 5 years’ experience as a Sales Manager or similar role, with a proven track record of achieving sales targets.

· Strong leadership and management skills with the ability to inspire and motivate a team.

· Own car preferred

· Background from food industry dealing with Pastry

· 70% hunter and 30% Farmer role

Benefits:

• Basic Salary up to $6,000 with yearly increment based on performance.
• Provide $1,000 transport allowance, attractive commission, variable bonus and AWS
• 5.5 days work week (Monday to Friday, 8.30am – 5.45pm/ Alternate Saturday, 8.30am – 12pm)
• Our client emphasises on good career progression

Job Description:

This is a full time role for a Spa Sales Manager (Pastry) located in Senoko Dr. Our client is creating a new and sustainable way of supplying fresh fruit and vegetables to Singapore and you will possess a high level of knowledge in the pastry/dairy category. You will be responsible for leading and guiding a team of sales and business development executives to achieve sales targets and objectives. This role requires strong leadership, strategic planning, and effective management skills to drive revenue growth and customer satisfaction. You will collaborate closely with other departments to align sales strategies with overall business goals.

Qualifications:

• Minimum 5 years’ experience as a Sales Manager or similar role, with a proven track record of achieving sales targets.
• Strong leadership and management skills with the ability to inspire and motivate a team.
• Excellent communication and negotiation skills.
• Bachelor’s degree in Business Administration, Marketing, or relevant field.
• Proficient in MS Office applications

The Role:

At Sustenir, we are a purpose driven company looking for passionate and energetic individuals with the initiative to take on new challenges.

The Sourcing Manager will lead Sustenir’s portfolio strategy in line with our Superfoods strategy. Leveraging the rich network of partners globally, the Sourcing Manager is responsible for bringing in the best that the world has to offer to expand Sustenir's portfolio of superfoods.

Main Responsibilities

• Lead sourcing strategy and oversee sourcing from strategic sources to develop new revenue streams

• Jointly develop portfolio to source with commercial team

• Develop new revenue streams through channel development for new portfolio

• Work with partner farms to ensure sourced fresh products are within pre-agreed specifications

• Ensure end-to-end supply chain of products from sourcing country into market of sales

• Inventory management of sourced products

Who you are:

· 10+ years of supply chain experience in retail or agri-technology industry

· Experience in handling fresh produce and associated quality compliance is an advantage

· Experience in managing logistics is an advantage

· Clear track record of results delivery, building winning plans and excellence in execution

· Strong analytical skills to use marketing and sales data to improve marketing performance and generate sales

· Excellent verbal and written communication skills

· Must be energetic and hands-on to take on new and challenging tasks and to have worked well with very limited resources and a strong sense of accountability.

· Independent team member who is able to manage your own timelines and deliverables within tight timelines

· Ability and maturity to take decisions and make recommendations to commercial team on portfolio

· Well versed upstream and downstream in retail and HORECA

Preferable Nationality: Singaporean / Singapore PR preferred

Working Location: Singapore

Reporting into: Co-Chief Executive Officer

Responsibilities

1. Oversee and provide leadership to ensure the production of high quality, safe and legally compliant products for Tee Yih Jia Food Manufacturing and its subsidiaries.
2. Collaborate, guide and provide technical support to various departments including production, shipping, warehouse and maintenance department to ensure compliance to quality, safety and regulatory requirements.
3. Lead continuous improvement to meet the desired product quality, safety, regulatory and customer expectations.
4. Provide governance of the Food Safety Management System, HACCP and Halal Quality Management System and lead the development and implementation of standards in the plant.
5. Lead and manage all external audits including 3rd Party (BRC, HALAL), Customer and Regulatory (SFA) audits etc.
6. Manage all customer inquiries and ensuring timely and professional response to Customer Complaints.
7. Lead QA Team to conduct Internal Quality, GMP, Supplier and HACCP audits.
8. To be the main point of contact for Government related agencies.
9. Lead QA Team in the application of relevant regulatory licenses and export health certificate application.
10. Provide new product development support including food regulatory requirements, product evaluation and testing.
11. Perform ad-hoc duties as assigned by Management.

Requirements

1. Minimum Diploma in Food Science or equivalent.
2. Candidate with 4-5 years of hands-on experience in the F&B manufacturing industry and minimum of 2 years managing a team.
3. Basic Computer Knowledge and proficient in Microsoft Office software
4. Proficient in English and Chinese due to the daily need to work with English and Mandarin speaking staff and customers' representatives
5. Be able to work interpedently with a high level of initiative and resourcefulness.
6. Fast learner and able to work under pressure.
7. Good communication and interpersonal skills.
8. Strong understanding of Food Safety Management Systems
9. Singaporeans only.

• In charge of developing and implementing sales and marketing strategy in assigned territories / sales channel including marketing initiatives, business development opportunities as well as new market entry plan, analysis, budget and timeline
• Pro-actively innovate and respond to market needs
• Build knowledge of the market in terms of new product development, market potential & size, key players, consumption patterns, etc.
• Manage and build relationships with customers
• Enable negotiations regarding price variations, customer specification and promotional mechanisms
• Participate in local and/or global trade shows and exhibitions to promote brand awareness

Job Requirements:

• Degree or Diploma in Marketing / Business / Management or equivalent
• Possess a positive attitude with high level of self-motivation and determination
• Good interpersonal skills and able to interface with all levels, internally and externally in a professional and responsive manner
• Strong in customer relationship management and networking
• Proficiency in presentation is an essential requirement
• Good command of English and Mandarin (to liaise with English and Mandarin speaking associates)
• Willingness to travel as and when required
• Experience in Business Development in FMCG, F&B or Hospitality sector will help candidate to have shorter learning curve for work
• Singaporeans only

We will relook at all applications again even if you have applied before.

Responsibilities:

Maintaining good relationships with the owner, consultant, and sub-contractors.

Site management and resolving technical-related issues on-site.

Coordinates with team, consultants, and sub-contractors on construction-related matters to ensure the project is delivered on time.

Coordinate with subcontractors on their productivity rate and incorporate it into the scheduling process

Develop schedule and monitoring forms to ensure that all site activities are tracked closely and monitored.

Conducting regular meetings with all construction staff on the techniques of improving quality.

Preferably having experience in LTA Projects. Familiar with the LTA design process and documentation.

Profession in all SWC WorkS.

Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations

Review the work progress daily and prepare internal and external reports about job status. Analyze, manage, and mitigate risks.

Job Experience:

At least 8 years of working experience in the construction industry.

Experience in LTA-MRT project will be advantageous

Preferably Senior Executives specializing in Engineering – Civil/Construction/Structural or equivalent

Candidates must possess at least a Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in Civil Engineering or equivalent.

The Human Resources Manager is a strategic partner responsible for overseeing all aspects of the HR function at Aurora Health. This position plays a critical role in talent acquisition, employee relations, performance management, and compliance with labor laws and company policies. The HR Manager will lead a team and collaborate with various departments to create a positive and productive work environment.

Job Requirements:

• At least 4 years’ experience as an HR Generalist in a managerial capacity
• Bachelor’s degree in any discipline
• Strong knowledge of employment/manpower regulations, government schemes and industry/HR practices
• Strong analytical and problem-solving skills
• Good team player and excellent communication and interpersonal skills
• Good command of both spoken and written communication
• Competent in both speaking and writing mandarin for liaison with China counterparts
• Strong leadership capabilities
• Strong knowledge of HR technology solutions

The Company

At IRVINS, you'll join Singapore's high growth homegrown consumer food brand expanding quickly on the global stage, with 5 offices and 15 markets worldwide, and a product lineup that redefines the food industry.

Founded in 2008, over the years we have pivoted and evolved from an F&B restaurant into a modern food CPG startup. With IRVINS’ global reach, category and market leadership, and startup mentality, we welcome people with a builder attitude keen on building things from scratch and help turn a homegrown brand into Singapore’s iconic global consumer brand.

Job Summary

The Quality Manager will be responsible for overseeing all aspects of quality assurance and control within the company. This role encompasses both operational quality and supplier quality responsibilities, ensuring that our products meet the highest standards of safety, taste, and consistency. The Quality Manager will work closely with production, procurement, and R&D teams to implement and maintain quality systems, drive continuous improvement, and manage supplier relationships.

Key Responsibilities:

Operational Quality Management:

• Develop, implement, and maintain comprehensive food safety programs in compliance with BRCGS, FDA, and other relevant standards and regulations.
• Monitor and enforce adherence to food safety protocols throughout the production process and identify opportunities for improvement.
• Conduct regular risk assessment, hazard analyses, implement preventive controls and audits of production lines, equipment, and finished products to ensure product safety.
• Lead root cause analysis and problem solving efforts for quality issues and develop and implement corrective and preventive actions to address quality issues and prevent recurrence.
• Facilitate cross-functional problem-solving teams to address complex quality issues and drive continuous improvement initiatives
• Collaborate with production, R&D and other departments to identify opportunities for process improvements and implement best practices.
• Oversee the testing, inspection and line release of raw materials, in-process products, and finished goods to ensure they meet specifications.
• Conduct regular training for employees on food safety practices and regulatory requirements.
• Drive sensory continuous improvement of our products

Supplier Quality Management

• Ensure that Company Policies and Quality procedures are effectively carried out.
• Establish and maintain strong relationships with suppliers to ensure the quality of incoming materials.
• Develop and implement supplier quality management programs, including supplier audits and performance evaluations.
• Work with suppliers to address quality issues, implement corrective actions, and drive continuous improvement.
• Evaluate and approve new suppliers based on quality standards and requirements.
• Coordinate with the procurement team to ensure timely and accurate delivery of high-quality raw materials.
• Monitor supplier performance metrics and provide regular feedback to suppliers.

Audit and Compliance Management:

• Prepare for and manage internal and external audits, including BRCGS, FDA, halal and customer audits.
• Maintain up-to-date records and documentation to demonstrate compliance with regulatory and certification requirements.
• Lead the development and implementation of corrective and preventive actions (CAPAs) in response to audit findings and non-conformances.
• Liaise with regulatory agencies and certification bodies to ensure ongoing compliance and certification.
• Stay current with changes in food safety regulations and standards, and implement necessary updates to the company's quality systems.

Customer Complaint Management

• Receive, document, and analyze customer complaints, ensuring all issues are logged accurately and promptly.
• Conduct thorough investigations into customer complaints, including root cause analysis.
• Collaborate with cross-functional teams to implement corrective and preventive actions (CAPAs) to resolve customer complaints and prevent recurrence.
• Ensure timely resolution of complaints and maintain detailed records of complaint investigations and actions taken.
• Monitor trends in customer complaints to identify recurring issues and areas for improvement.
• Develop and implement quality improvement initiatives based on analysis of customer complaint data.
• Work with production, R&D, and other departments to address quality issues and enhance product quality.
• Lead regular reviews of customer complaints with senior management and relevant teams to drive continuous improvement.

Our dream candidate

• Bachelor’s degree in Food Science, Quality Management, or a related field. Advanced degree preferred.
• Minimum of 5 years of experience managing quality teams within the food industry, preferably in ready-to-eat snacks.
• In-depth knowledge of food safety regulations and standards, including BRCGS, FDA, HACCP, Halal and GMP
• Proven experience in managing and preparing for audits and inspections by regulatory bodies and certification organizations.
• Experience with supplier quality management and auditing.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and suppliers.
• Proficiency in quality management software and tools.
• Certification in quality management (e.g., ASQ Certified Quality Manager) is a plus.

• Manage day-to-day operations of the cafe
• Hire and onboard new wait staff and baristas
• Train employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation

Job Description

• Monitor and manage the day-to-day operations of the project / program / term contract, including developing short and long-range targets, daily activities, safety, quality, financial controls, and reporting and coordination of all stakeholders and subcontractors
• Familiarize, comprehend and execute contracts requirement
• Candidate will need to plan the work schedules and efficiently organize the project/maintenance activities in order to meet an agreed program of deadlines
• Will attend regular meetings with clients, consultants and sub-contractors
• Resolve technical and contractual difficulties and other issues that may arise.
• Candidate will need to be able to communicate to senior management concisely, confidently, ensure solutions and contingencies are provided for each problem faced
• Write technical report and proposal upon project request
• Have experience in using productivity tools such as Enterprise Resource Planning (ERP) or Maintenance Resource Planning (MRP)
• Ensure that all statutory requirements of the Regulations, Codes of Practice and company’s safety rules & regulations are complied with at all times
• Handle ad hoc assignments or tasks as required.

Requirements:

• Diploma in Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management
• Minimum 5 years of experience in M&E, facilities, or building maintenance.
• Strong communication and problem-solving skills

Job Description:

• Manage and oversee all construction, renovation, A&A, infrastructure improvement, and upgrading related works.
• Manage and mentor facility teams, including managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure all projects are executed smoothly from the pre-construction stage, through the design stage, construction stage, until the post-construction stage.
• Conduct preliminary site feasibility studies and recommend feasible planning proposals for each project.
• Monitor the performance standards of appointed vendors, contractors, and consultants, ensuring quality service standards are met and contractual obligations are fulfilled.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure accurate records and progress reports are prepared in a timely manner.
• Provide cash-flow projections and evaluate contractors' monthly progressive payment claims.
• Chair every progress meeting with users, contractors, consultants, vendors, and records the minute for each meeting.

Requirements:

• At least 7 years of experience in related Facility Management or equivalent.
• Minimum Diploma/Degree in Building and Architecture, Engineering, Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently.
• Leadership ability and the capacity to work under pressure in a complex environment.
• Have good communication skills, both verbal and written.

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

Job Description:

• Manage and supervise the M&E team in carrying M&E engineering works.
• Project coordination, supervision, and monitoring of the progress of site work.
• Oversee and coordinate M&E engineering work effectively and work closely with teams, contractors or parties engaged to resolve site discrepancies and technical issues.
• Ensure the operation teams comply with client & regulatory requirements.
• Monitor the performance standards of appointed vendors, contractors, and consultants, ensuring quality service standards are met and contractual obligations are fulfilled.
• Ensure the operation teams comply with client & regulatory requirements.
• Conduct regular meetings with teams, clients, consultants and subcontractors
• Handle any other ad-hoc duties and tasks assigned.

Requirements:

• At least 10 years of experience in related Mechanical and Electrical or equivalent.
• Minimum Diploma/Degree holder in Mechanical Engineering, Electrical Engineering, ACMV or equivalent.
• Possess strong analytical and organizational skills with the ability to work independently
• Proficiency in MS Office.
• Ability to work under pressure in a complex environment.

Job Description

• Oversee and effectively maintain the M&E systems and supervise the M&E team in carrying out duties
• Ensure all projects, preventive maintenance works and SOPs are carried out in excellent quality within the schedule timeline and budget
• Perform site planning, coordination and inspection that related to M&E and facilities
• Responsible in preparing tender specification & post contract and renovation projects
• Oversee and effectively maintain the M&E systems. Analyse faults speedily and recommend holistic, sustainable and cost-effective solutions to the client
• Ensure accurate records and progress reports is prepared on timely manner
• Ensure proper arrangement of site organization and workforce management
• Conduct regular meetings with FM teams, clients, consultants and subcontractors
• Liaise with the equipment vendors at a technical and professional manner so that equipment faults escalation can be resolved within the shortest possible time
• Ensure the operation teams comply with client & regulatory requirements.
• Any other ad-hoc duties as assigned

Requirements:

• At least 7 years of experience in related ACMV, and Electrical or equivalent.
• Minimum Diploma/Degree holder in Mechanical Engineering, Electrical Engineering, ACMV or equivalent.
• Possess strong analytical and organizational skills with the ability to work independently
• Proficiency in MS Office.
• Ability to work under pressure in a complex environment.

Job Description

• Manage and oversee all construction, renovation, A&A, infrastructure improvement, and upgrading related works.
• Manage and mentor facility teams, including managers, executives, supervisors, technical officers, technicians, and support staff, to ensure a cohesive and efficient workforce.
• Ensure all projects are executed smoothly from the pre-construction stage, through the design stage, construction stage, until the post-construction stage.
• Conduct preliminary site feasibility studies and recommend feasible planning proposals for each project.
• Monitor the performance standards of appointed vendors, contractors, and consultants, ensuring quality service standards are met and contractual obligations are fulfilled.
• Oversee facility improvement and renovation projects from conception to completion, collaborating with internal teams and external contractors.
• Ensure accurate records and progress reports are prepared in a timely manner.
• Provide cash-flow projections and evaluate contractors' monthly progressive payment claims.
• Chair every progress meeting with users, contractors, consultants, vendors, and records the minute for each meeting.

Requirements:

• At least 7 years of experience in related Facility Management or equivalent.
• Minimum Diploma/Degree in Building and Architecture, Engineering, Facilities Management, or equivalent.
• Demonstrate strong analytical and organizational skills with the ability to work independently.
• Leadership ability and the capacity to work under pressure in a complex environment.
• Have good communication skills, both verbal and written.

Responsible for the day to day operations of a manufacturing site, , from intitial products planning , projects management , often work on sereral tasks simultaneously , which may require , appropriate planning to execute successfully , excellent multitasking scheduling and time management skills , preferable budget management experience , basic understanding .

Job Description

• Monitor and manage the day-to-day operations of the project / program / term contract, including developing short and long-range targets, daily activities, safety, quality, financial controls, and reporting and coordination of all stakeholders and subcontractors
• Familiarize, comprehend and execute contracts requirement
• Candidate will need to plan the work schedules and efficiently organize the project/maintenance activities in order to meet an agreed program of deadlines
• Will attend regular meetings with clients, consultants and sub-contractors
• Resolve technical and contractual difficulties and other issues that may arise.
• Candidate will need to be able to communicate to senior management concisely, confidently, ensure solutions and contingencies are provided for each problem faced
• Write technical report and proposal upon project request
• Have experience in using productivity tools such as Enterprise Resource Planning (ERP) or Maintenance Resource Planning (MRP)
• Ensure that all statutory requirements of the Regulations, Codes of Practice and company’s safety rules & regulations are complied with at all times
• Handle ad hoc assignments or tasks as required.

Requirements:

• Diploma in Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management
• Minimum 5 years of experience in M&E, facilities, or building maintenance.
• Strong communication and problem-solving skills