Job Description:

·Develop and execute the company's strategic plans to ensure the achievement of company goals;

·Manage the day-to-day operations of the company, including production, supply chain, sales, and marketing;

·Lead the team, motivate employees, foster teamwork and innovation;

·Ensure that the company's operations comply with laws and regulations, maintaining good business ethics;

·Develop and optimize operational processes to increase efficiency and quality;

·Supervise financial budgets and expenditures, ensuring the effective use of funds;

·Collaborate closely with other senior management to achieve company-wide objectives.

Requirements:

1.At least 5 years of relevant industry experience, with experience in managing physical businesses preferred;

2.Excellent leadership and team management skills;

3.Outstanding communication skills and problem-solving abilities;

4.Sharp insight into market trends and competitors;

5.Strong business acumen and strategic thinking ability;

If you are interested in this position and meet the above requirements, We look forward to your joining us in building our brand and business together!

Job Description & Requirements

The Manager/Senior Manager (equivalent to Technical Superintendent/Senior Superintendent) will actively lead an on-shore and off-shore team to deliver high quality, innovative, sustainable solutions to the customer with complete responsibility for safe and cost-effective management of the vessels assigned.

Key Roles and Responsibilities
Technical Management / Operations

· Accountable for vessel inspection and ensure the ships condition and maintenance standards adhere to organisation procedures

· Ensure all maintenance is performed to a high standard and as per manufacturer’s recommendations

· Prepare specifications and evaluate tenders

· Supervise daily operational activities of all assigned vessels

· Advise Line Manager on a regular basis about vessel operation, budgetary performance and any untoward incidents on vessels in the fleet

· Liaise with the Procurement Department related to supply of spare parts of all vessels, considering the opportunities for replenishment in respect to the trading commitments of the vessels to provide for the most economical supply

· Responsible for communication, promotion and implementation of company's health, safety, environment and quality policy on board the vessels related to technical

· Drives all technical related mobilization activities, refits, dry-docking & major repairs. Plan for repairs and dry-docking of the vessels at suitable regular intervals

Regulatory/Legislative Statutory Compliance

· 100% compliance with International Maritime Organisation (IMO), Flag State and Port State rules and regulations

· Maintenance of ship certificate and survey status at all times keeping track of renewals and placement on board vessels.

Financial Management

· Maintain, monitor and report budgets for all vessels under charge. Work closely with Technical staff, purchasing and finance controllers to ensure budget is within the agreed variables/targets *(current target 3% variance)

· Support reporting manager to plan “Operating Budget” for all vessels under charge.

· Responsible for planning and execution of all dry-docking activities within the allotted budget limits

*subject to change based on company policy

Quality & Continuous Improvement

· Scan the environment and recommend improvement in processes to enhance productivity an efficiency in the system

· Drive implementation of approved ‘Continuous Improvement’ projects in collaboration with the Quality team

· Establish clear expected levels of performance from crew and work with manager on updating the SOP’s.

· Demonstrates a complete understanding of the Safety & QMS policies & procedures and ensures that the on-shore and off-shore employees operate at the same level of understanding and awareness

Health, Safety and Environment Compliance

· Responsible for creating and sustaining a positive safety culture on-board all vessels under charge

· Act as a first point of contact for any emergencies aboard vessels under charge. Ensure a technically qualified representative is available and responds to emergencies within the agreed time limit

· Ensures a safe & compliant working environment is provided to all off-shore employees by demonstrating a complete and accurate understanding of the health & safety policies and practices of the organisation

· Responsible for corrective action being implemented to remedy safety hazards or risks and restore a safe working environment on board vessels. Escalate to Manager in the event of the hazards/risks exceeding authority limits provided in the role

· Owns and responsible for delivery of safety messages/training to off-shore employees during site or vessel visits

People and Leadership Management

· Articulates clear and specific goals for employees on board vessels under charge

· Lead, coach, engage, motivate, mentor employees to develop their strengths and build their capabilities as per their defined roles and personal goals

· Ensure development plans are in place for all offshore team members and it is followed up closely to ensure completion

· Responsible for continuous performance discussions with direct reports to drive learning and self-improvement

Manage and maintain the talent pool by engaging top performers and taking definitive action on bottom performers

Relationship

Internal:

· Management team

· Business Support – Purchasing, Finance, Quality, Human Resources & IT

· Off-shore employees on vessels under charge

· Cross-functional Peer Group

External:

· Vessel Owner or a designated authority

· Regulatory/Government authorities

Vendors

Job Experience, Functional Knowledge and Qualifications

Essential:

· Bachelor’s degree/Diploma or equivalent in Marine Engineering/ Navigation/Internationally recognized shipping degree/qualification

· Hold MEO Class 1 Certificate of competency or Certificate of Competency II/2 (for Master/Chief Officer) or Certificate of Competency III/2 (for Chief Engineer/Second Engineer) under STCW Code

· A minimum of 3 years’ relevant experience as Chief Engineer/Second Engineer or Master/Chief Officer on Dry/Tanker/Gas in the relevant type of vessel being recruited for e.g. Dry Cargo, Oil, Chemical or Gas, etc. Of this a minimum sailing experience of 6 months as Chief Engineer/Master (12 months is desirable).

Desirable:

· Knowledge in Classifications Society procedures and regulations is desirable.

· Should have prior people management experience

· Proven track record in intermediate and special dry dockings, ship repair, mobilizations and in-water repairs

· Demonstrated Commercial acumen and ability to manage vessel financials within scope as well as satisfy client’s requirements

· IT literate and computer savvy

· Business Administration qualification will be an added advantage

Basic knowledge of Energy Management Systems and / or energy conservation methods is an advantage

Competencies

Competency Level 3

· Effective decision making

- Analysis and Problem solving

· Interacting with others

- Listening and communicating

- Collaboration, inclusion and teamwork

· Driving High Quality

- Customer focus

- Planning and Organising

- Initiative

- Accountability

Resilience and wellbeing

Simple Food Solutions Pte. Ltd. is a food manufacturing company. We specialize in ready to eat food.

Job Responsibilities:

• Grow relationships with & work closely with key customers

• Work closely with management to develop and execute company's sales & business development plans

• Develop business strategies (and related sales & marketing) with management to continue to grow business size and market share, monitor performance of such strategies and adapt accordingly

• Manage key customers to achieve sales targets and KPIs

• Supervise supporting manpower in your team

• Monitor shopper trends and behaviours, and proactively anticipate trends

• Analyse sales data and prepare relevant reports

Required Skills & Education:

• Minimum Diploma or equivalent

• Minimum 5 years experience in similar role

• Excellent communication skills in person, and also on the phone and email required

• Positive, motivated attitude

• Ability to work independently with initiative

• Experience in food manufacturing is a plus

• Exisiting working relationships with hotels, caterers and food kiosks buyers a plus

• Support the CEO & CFO to set up a financial reporting system and budgets and processes needed by the company.
• Oversees the financial management and reporting activities of the company, and help CEO & CFO in budget planning, and support executive management team in offering insights and financial advices that will allow them to make the best business decisions for the company.
• Close monitoring of sales and expenses tracking to ensure healthy cashflow.
• Manage legal and corporate governance and general financial management of the company.
• Liaise with external auditors and tax agents
• Familiar with India tax laws and corporate governance will be added plus

Responsibilities:

・Manage and develop a team of 3 subordinates in export/import PIC (Sales 50% / Office 50%)

・Prepare quotations and cost management.

・Build relationships with partner companies.

・Negotiate rates with carriers and NVOCCs.

・Deliver performance reports and contribute to strategic planning during monthly meetings.

・Provide weekly progress updates on performance, strategies, and activity outcomes.

・Maintain knowledge and oversee the management of licenses such as ZeroGST, MES, RACA, and others related to export/import.

・Maintain ISO documents related to the department.

Requirements:

Minimum 5 years of experience in Freight Forwarding sales.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Roles & Responsibilities

• Manage and oversee the day-to-day management of the premises.
• Leading a team of clinic consultants, therapists and point of contact as well as influencing Physicians to ensure that all the clinics' daily operational activities are running smoothly and effectively and monthly’s clinic sales target are achieved.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Coordinate and communicate between patients, employees and management team.
• Ensure all employees are working within outlined operating standards
• Ensure that all policies and procedures function in accordance with state and federal laws.

Requirements:

• Degree in healthcare administration, or a related field.
• Preferably with experience in healthcare industry.
• Good communication skills and resources
• Good team player/Leader, Independent, problem-solving, self-motivated, passionate, responsible.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Acquire and grow a portfolio of new to bank MSME customers to introduce the bank’s facilities, including cold-calling potential clients and gathering referrals.
• Identify and establish working partnerships with industry players and service providers to provide loans.
• Deepen the wallet share of existing bank customers by cross-selling other bank products.
• Assess creditworthiness and risk, prepare regular and timely credit proposals, credit memos, and credit reviews for new loan applications while ensuring strict compliance to laws and regulations.
• Proactively manage, supervise, and monitor portfolio of client accounts to minimise non-performing loans and delinquency.
• Ensure and maintain a high standard of AML/KYC/CDD risk assessments for client profiles.
• Understand customer needs and requirements and collaborate with internal stakeholders to provide constructive feedback to improve and propose new bank products.
• Actively participate in ad hoc projects such as developing new products, technical enhancements, alternative data lending, industry landscaping, etc.

Requirements

• Relevant Bachelor’s Degree in a reputable institution.
• At least 7 years of relevant experience in Wholesale/Commercial/Enterprise Banking or in Non-Bank FIs/Fintech lenders serving wholesale customers.
• Demonstrated records of overachieving sales target whilst balanced with risk awareness and management.
• Experience in AML, KYC, CDD, creating credit proposals, credit memo writing, and credit structuring.
• Comfortable in cold calling potential clients.
• Good understanding of MSME loan, trade, and cash products.
• Demonstrate high levels of initiative to grow own’s portfolio as well as participate in ad hoc projects to contribute to the bank’s success.
• Adaptable, analytical, problem-solver and decision maker.
• Highly self-motivated to deliver work of highest standard with strong sense of commitment and accountability.
• Energetic, customer service oriented.
• Excellent interpersonal and communication skills.
• Strong team player.

Manages HR polices and implementing relevant company polices. Assistance for proper adminstrative duties. Candidate will also be working closely with the Director to review and construct test plans along with basic accounting duties. Work towards continous improvement and on-going development of the company.

Individual to be involved in:

1. Account all finances using internal Excel.

2. Review and construct test plans along with analysing and assessing the requirements of the design. Suggest areas of improvement.

3. Help with current accountancy work in the company.

4. Brainstorming of creative ideas to provide a healthy working environment for all employees. Involve in employee orientation and training documents.

5. Office support activities. Duties may include answering telephone calls, receiving and attending to vistors.

6. Attending to employees concerns or queries.

Technical Skills and Competencies:

1. Active participation of daily duties in the accounts department such as issuing invoices, statement of accounts and follow up on payments.

2. Attaining knowledge of using e-filling with ACRA and IRAS.

3. Reviewing of payroll, calculations of CPF contribution. Manage and prepare distribution of cheques, and reimbursement claims.

4. Active participation in strategic planning process, including developing goals, objectives and processes.

5. Work closely with different departments and ensure employees concerns or queries are resolved.

6. Gain experience with people relations skills, Learning company's work flow and improvise.

Duration of programme: 6 Months

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

The great things you will be expected to do:

● Manage daily operations including cleanliness, organization and staffing

● Perform opening, mid and closing shift duties

● Manage guest relations and guest recovery

● Provide exceptional guest service, and setting the standard for all staff

● Monitor staff performance and hold staff accountable for their performance, ensuring guests

experiences meet the company guidelines

● Make hiring and disciplinary recommendations to Management

● Coach and develop discipline all front-of-house employees through ongoing feedback of performance

expectations

● Work with Logistics and Procurement to manage supplies deliveries and inventory and maintain

records of invoices

● Contribute to management staff meetings

● Guarantee safety and security of customers and employees by following established guidelines and

procedures regarding loss prevention and risk management

WORK EXPERIENCE

● Strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels

● Ability to work in a high stress, faced-paced environment

● High personal integrity, professionalism and maturity

● Strong attention to detail and process problem-solving abilities

● Must have excellent communication, organizational and people management / training skills and be

very customer service oriented

● Food and Services industry preferred but not essential

COMPETENCIES

● Computer literacy with advance abilities in spreadsheets and presentation software tools (Microsoft excel and powerpoint; or Google Sheets and Slides)

● Presentation skills (all levels including senior management)

ATTRIBUTES

● Possess critical thinking and problem solving skills

● Excellent decision-making and stakeholder management capabilities

● Resourceful, adaptable with an agile mindset to navigate uncertainties

● Conflict resolution skills, diplomatic and with ability to engage stakeholder at all levels

● Detailed and result oriented

● Good communications skills, with client, team and all other stakeholders

● Analytical and strong organizational skills, with excellent verbal and written ability

● Self-motivated, decisive, with the ability to adapt to changes and competing demands

● Proven ability to work creatively, analytically, systematically in a collaborative manner

● Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to

achieve a common business objective

● Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities

● Proven abilities in providing on site leadership for project team by building and motivating team

members to meet project goals, adhering to their responsibilities and project milestones

● Extensive understanding of project and program management principles, methods and techniques

Roles and Responsibilities

• Provide financial and technical leadership in the development of an overall commercial finance & risk management strategy for new and existing engine and service contracts.
• Lead underwriting and annual reviews of customized service agreements and other products
• Work to identify key opportunities for the application of commercial finance assessment tools
• Develop financial & technical modeling processes for engine and service products, ensuring business objectives are met in the proposal process
• Work across internal organizations to instill core knowledge / competency on engine and service products and contract processes
• Provide expertise to Services, Marketing, and Sales organizations in the development of sales strategies and proposals
• Develop processes to support the extended Commercial Finance Management team, Contract Program Managers, Platform Leaders, Engineering staff, Sales and other GE organizations
• Lead efforts to automate modeling processes and analytical tools for more timely and accurate information sharing

Qualifications / Requirements

• Bachelor's degree from an accredited university or college or equivalent knowledge and experience.
• Experience in commercial finance / risk management position supporting a commercial function.

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Proven analytical ability.
• Sound business acumen.
• Ability to coordinate several projects simultaneously.
• Demonstrated success in a project leadership role, with the ability to influence others in a highly matrixed environment.
• Knowledge of contract processes and proposals.

Responsibilities:

· Develop and execute strategic upselling and revenue improvement plans to revitalize the Chubb brand within key accounts, focusing on security systems integration solutions.

· Build and maintain strong relationships with existing clients, understanding their needs, and identifying opportunities to enhance the Chubb brand presence.

· Guide Salespersons on fulfilling clients’ expectations and drive hand in hand, pipeline generation

· Conduct market analysis to identify potential business opportunities and trends within the security systems integration industry, aligning them with Chubb's strengths.

· Collaborate with the management team to create targeted campaigns and promotional materials that highlight Chubb's value proposition for key accounts.

· Lead negotiations and contract discussions with key clients, ensuring mutually beneficial agreements that reinforce Chubb's position as a trusted security systems integrator.

· Identify and pursue new business prospects within the key accounts, expanding Chubb's footprint and revenue streams in the security systems integration market.

· Provide regular updates to senior management on the progress of Chubb brand revitalization efforts, including key wins, challenges, and potential areas for improvement.

· Stay informed about industry regulations, technological advancements, and competitor activities to inform strategic decisions and maintain Chubb's competitive edge.

· Collaborate with cross-functional teams, including sales, technical support, and customer service, to ensure seamless delivery of security systems integration solutions.

Requirements:

· Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

· Proven experience in business development, with a focus on security systems integration or a related industry.

· Strong understanding of the Chubb brand and its historical significance within the security solutions market.

· Demonstrated ability to drive revenue growth and successfully manage key accounts.

· Excellent negotiation, communication, and presentation skills.

· Strategic thinker with the ability to analyze market trends and develop actionable plans.

· Familiarity with electronic security systems, technologies, and industry standards.

· Proactive, self-motivated, and results-oriented mindset.

Roles and Responsibilities

• Ensures successful, end-to-end delivery of a project or a program through ongoing client engagement, partnering with technical teams internal and external to the initiative, and coordination of all required activities and milestones. Involved in projects prioritization and initiation, responsible for definition of and compliance with project management methodologies, performing regular tracking and reporting on progress, and accountable for initiative results verification.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

• This role requires significant experience in the Digital Technology & Program Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

THE ROLE

The General Manager (“GM”) shall be responsible for the management of the Serangoon Gardens Country Club (the “Club”). The role will report to the President and work closely with the General Committee (“GC”, aka “Board of Directors”). He/she shall lead a management team to manage the Club’s operations which include but not limited to: food & beverage outlets, members relations, finance, human resources, sports & recreational facilities, safety & security and all other matters pertaining to the effective functioning of the Club. The person shall ensure that the Club is managed in accordance with the Club’s constitution and bye-laws and all applicable laws and regulations of Singapore.

The GM is expected to understand Country Club business and the nature of members-owned Country Club.

DUTIES & RESPONSIBILITIES

• Set key performance targets jointly with the GC and achieve those annual targets.
• Lead the management team and be responsible and accountable for their and their sub-ordinates’ performances.
• Maintain and improve members’ experience and safety in the Club, the Club’s reputation and well-being, and effective and prudent management of the Club’s finances, facilities and assets.
• Support the GC in their discharge of fiduciary duties.
• Strategise and execute the Club’s membership rejuvenation and expansion plan.
• Strategise and execute digital transformation plan which includes automation, digitalization, systems and processes upgrades to improve the Club’s productivity, service level, business ROI, and regulation compliance

PREREQIUSITES: SKILLS,EXPERIENCES & ATTRIBUTES

• A good degree in any discipline, good problem solver, critical thinker, good grasp of executive finance, and good business acumen;
• 5 years or more in leading and managing hospitality businesses;
• Excellent leadership and great management skills;
• Strong experience in strategizing and implementing social media marketing and communications;
• Good track record in delivering operating profit and narrowing operating deficits;
• Great communication skills with stakeholders (colleagues, board of directors, public, regulators, union, vendors etc);
• Savvy in adopting technology to improve productivity (preferably with comprehensive experience in digital transformation experience);
• Other attributes:

1. - proven large project management skills
2. - good numeric and data analysis skills
3. - familiar and experience in tender and procurement processes
4. - experience in budget preparation, management, and delivering results
5. - experience in facility upgrade and vendor management
6. - passionate in provisioning service and pride in delivering quality services
7. - energetic and goal oriented
8. - great interpersonal skills

Please submit your full resume with details of your experience in chronological order, indicating current and expected salary, together with notice period.

Kindly note that only shortlisted applicants will be notified.

For more details about Serangoon Gardens Country Club, please visit our website at http://www.sgcc.com.sg

You will play a huge role in assisting the development of Globibo’s presence in Hong Kong from the ground up by driving new businesses & building a pool of clientele. You shall focus your attention on extending our sales outreach regarding our services (translation, interpretation & training) to new organizations, industries & segments.

The role focuses on 2 areas:

(A) Opportunity Management & Conversion (50%)

- Meeting potential clients with exciting Proposals & industry updates

- Contacting clients to inform them about new developments in the company’s products

- Preparing quotations & negotiating effectively

- Supporting customers with technical and/or commercial information

(B) Project Management (50%)

- Resource planning & Communication for specific projects

- Onsite Visits & Review of technical requirements

- Onsite supervision of event execution

You are a self-motivated individual who enjoys working independently. You are passionate about language learning or event technology services

• Bachelor's Degree or above in Marketing/ Business Management, or a related field
• Event Management experience, ideally Event Technology
• 3 - 5 years of experience in corporate sales (B2B), sales support and knowledge of end-to-end sales cycle
• Great communication skills, Fluent English required (speaking) to communicate with regional clients
• Ability to identify and address the specific needs of each customer
• Highly motivated & Independent Individual with an eye for detail & analytical skills
• Prior experience with preparing complex quotations & contracts
• Result- orientation; high focus on driving (business) results and KPIs

Job Description

· Evaluate and revise the existing Group’s policies and procedures where necessary and assisting entities in implementation

· Following up on compliance issues that require investigation

· Identifying and monitoring possible emerging risks at a region and country-level

· Setting up regular internal training in Singapore and overseas subsidiaries, to provide coaching and update on the Group’s processes and procedures

· Continuously review, improve and optimize internal processes and standards

· Conducting regular SFRS analysis on new and updated controls and best practices in the industry

· Perform periodic training/consulting for management

· Develop and maintain clear / adequate Risk Control Matrices

· Examine and evaluate financial and information systems, management procedures, and internal controls to ensure records and controls are accurate

· Cooperate with internal auditors, IT to promote best practice, internal control automation and increased reliance on Test of Design and Test of Effectiveness to optimize external audit

· Prepare regular management reports and executive summaries to Audit Committee

· Develop and strengthen the Group’s risks management framework, methodologies, system, policies, procedures and processes

· Identify potential risks, evaluate the impact across the organization, and engage risk owners to develop appropriate controls and tracking metrics to mitigate and monitor the risks

· Work closely with the entities and functions to ensure timely preparation, analysis and reporting of risks to the stakeholders.

· Develop and implement initiatives to integrate risk management practices into operations

· Drive and promote a strong risk culture throughout the organisation.

· Identify, develop, design and deliver trainings in risk management to strengthen competencies

· Implement leading practices, systems, and technologies in risk management to drive continuous improvements

· Other adhoc tasks as assigned

Requirements

· Minimum degree in accounting

· Certified CA holder

· Minimum 5 years of relevant working experience (Advantageous if the candidate have internal audit experiences)

· Candidates on short notice advantageous

· Positive team player with good communication and interpersonal skills

· Meticulous and able to excel under pressure

· Designation shall commensurate based on candidates experience

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

• Setup, install and configure IT hardware and software.
• Support, troubleshoot and resolve IT incidents encountered by end-users with their computers and applications.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform any other IT-related support activities, as required.

Requirements:

• At least 5 years of relevant working experiences.
• Minimum Diploma in Information Technology, or equivalent.
• Strong hands-on troubleshooting and setup skills in computer hardware and software.
• Good communication skill and ability to work independently as well as in a team.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

Job Role & Responsibilies

• Management and Expansion of existing and new outlets
• Improving and managing various sales revenue streams
• Developing business plans
• Developing a risk management framework, policy and process
• Developing and establishing a financial budget and plans
• Developing & maintaining business continuity strategies, policies and guidelines
• Developing high potential employees through organizational talent capability review
• Drive customer loyalty for service excellence
• Drive service quality and customer satisfaction
• Establish and maintain strategic business partner relationships
• Establish business continuity processes
• Establish business strategies for the business function
• Facilitate innovation process within the organization
• Manage compliance with food and beverage hygiene policies and procedures
• Oversee revenue and expenditure management
• Oversee and manage outlets' Profit and Loss by meeting monthly business targets
• Strategize service operations by improving productivity and efficiency
• Recruit , mentor and train newly employed staff to fulfill job scope requirements
• Manage marketing efforts across social media platforms and affiliations through content creation and marketing analyses
• Execute weekly stock control and management
• Reports directly to General Manager

Responsibilities:

· Sales-Focused Customer Engagement: Skillfully address customer inquiries, emphasizing sales acumen and product knowledge to provide tailored solutions and quotes.

· Strategic Sales and Account Management: Proactively follow up on quotations, coordinating orders to ensure customer satisfaction. Develop and manage new accounts, expanding customer base and boosting sales performance.

· Technical Sales Presentations: Engage in pre-sales demonstrations, showcasing a strong understanding of technical aspects to persuade and inform potential clients.

· Collaboration with Marketing: Work closely with the marketing team to promote products effectively, utilizing sales insights to enhance marketing strategies.

· Market Research and Sales Strategy Development: Conduct targeted market research in relevant segments, applying findings to refine sales approaches and strategies.

· Proactive Lead Generation: Independently generate leads, prospect new accounts, and apply strategic thinking in sales strategy development to meet and exceed sales targets.

Work Experiences:

· Technical Sales Expertise: Experience in sectors such as Edge AI, 5G, Transportation, Surveillance, Digital Signage, and Equipment Building, with a focus on applying this knowledge in a sales context.

· Proficiency in Tender Bidding: Well-versed in managing tender bidding processes for projects, demonstrating the ability to understand, respond to, and win bids effectively.

· Industrial Equipment Sales: Strong experience in dealing with industrial equipment builders, understanding their specific needs and offering tailored sales solutions.

· Technical Knowledge: Familiarity with embedded technologies, AI, and IoT, leveraging this expertise to enhance sales effectiveness.

Requirements:

• Educational Background: Candidate must possess Bachelor’s Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology, or equivalent. A Diploma with relevant experience is also acceptable.
• Language Proficiency: Excellent bilingual communication skills in the local language and English, with an emphasis on persuasive and clear sales communication.
• Personal Attributes: Highly self-motivated, analytical, and a strong team player. The ability to work independently is crucial, with a focus on results-oriented sales strategies.

Job Title: Assistant Strategic Partnerships & Key Accounts Manager

Function: Sales

Reports to: Business Development & Strategy Leader (Unilever Food Solutions, Singapore)

Scope: Local

Location: Singapore

Terms & Conditions: Full Time, Permanent | CD Incentive Inclusive | Transport reimbursement basis

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

UNILEVER FOOD SOLUTIONS

Unilever Food Solutions (UFS) is the €2.5bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators in 72 countries. At UFS, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants and Caterers to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr Professional & Best Foods— trusted and used by chefs and F&B operators every day.

JOB PURPOSE

We are searching for a strategic partnerships key account assistant manager with strong commercial acumen and entrepreneurial spirit to harvest growth from white spaces, while managing and developing strategic partnerships with key accounts. You will lead end-to-end the identification and capturing of growth from white spaces, including driving new business models, strategy, portfolio and partnerships. You will also manage key accounts, securing their partnerships towards win-win growth opportunities.

This is an exciting hybrid role of strategy, key account sales and business development that allows the individual to develop into holistic sales leadership. If you have strong business acumen, is results-driven, and want to co-create the future food scene with key leaders across the food industry, then this role is for you!

ROLE RESPONSIBILITIES

• Define, Implement and manage new source of growth white space segments
• Create business case to size opportunities, and make recommendations for investments using data; Drive data-driven analysis and decision-making
• Drive relevant pilots necessary to testbed new models and ideas for current and future-fit growth
• Innovate product solutions and value-added service propositions through industry partnerships and new business models
• Deeply understand key strategic customers to develop and deliver joint business growth plans and pipeline opportunities
• Identify and maximise key strategic customers’ product mix to deliver healthy and profitable growth
• Negotiate effectively (e.g. value proposition, marketing support, product offers) to maximise ROI
• Develop, deliver presentations, pitch decks for key customers interactions
• Build strong and sustainable customer relationships
• Conduct active engagement with relevant associations and new corporate relations, to land growth initiatives
• Manage industry relations and grow UFS network and presence
• Act as active ambassador of Unilever externally and internally

The roles of duties are not exhaustive and may change according to business requirements.

ROLE QUALIFICATIONS

• Proven track record in Business Development and/or Key Account Management
• Strategic Thinker with on-ground implementation experience
• Entrepreneurial and eager to develop new leads
• Proven ability to pitch and negotiate
• Strong communicator and people skills
• Strong in business acumen, business case development and data analysis
• Excited working in fast-paced, complex, multi-functional organization
• Self-driven and agile to adapt
• Knowledge of Singapore food service industry highly preferred

Skills

• Strategic thinking
• Customer relationship management and negotiation
• Powerful communicator
• Data-Driven
• Project management
• Strong business acumen
• Resourceful
• P&L Understanding
• Stakeholder influencing and management
• Resilient

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
  PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  AGILITY: Explores the world around them, continually learning and developing their skills.