Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

We are seeking a highly skilled and motivated Air-Conditioning and Mechanical Ventilation (ACMV) Service Engineer to join our dynamic team. The successful candidate will be responsible for the installation, maintenance, and servicing of air-conditioning and mechanical ventilation systems. This role requires a hands-on individual with technical expertise and a commitment to delivering exceptional service.

Key Responsibilities:

• Installation: Perform installations of air-conditioning and mechanical ventilation systems, ensuring that all work is carried out in accordance with technical specifications, safety regulations, and company standards.
• Maintenance: Conduct regular preventive maintenance checks on ACMV systems to ensure optimal performance, reliability, and energy efficiency. Identify and rectify potential issues before they escalate.
• Servicing: Provide prompt and effective servicing of ACMV systems, including troubleshooting, diagnosing faults, and executing necessary repairs. Maintain detailed records of all service activities.
• Customer Interaction: Engage with clients to understand their needs and provide professional advice and recommendations on system operation, maintenance, and upgrades. Ensure high levels of customer satisfaction through excellent service delivery.
• Compliance: Adhere to all health and safety regulations and industry standards while performing tasks. Ensure compliance with environmental and safety requirements.
• Documentation: Prepare and maintain accurate reports and documentation related to installation, maintenance, and servicing activities. Ensure that all work is documented appropriately for future reference and compliance purposes.
• Team Collaboration: Work closely with other engineers and technicians, as well as with the sales and project management teams, to ensure seamless project execution and resolution of any issues.

Qualifications:

• Proven experience in the installation, maintenance, and servicing of air-conditioning and mechanical ventilation systems.
• Relevant technical certification or diploma in HVAC (Heating, Ventilation, and Air Conditioning) or a related field.
• Strong knowledge of ACMV systems, including HVAC components, refrigeration principles, and electrical systems.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues efficiently.
• Strong communication skills, both written and verbal, with the ability to interact effectively with clients and team members.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Valid driver’s license and ability to travel to various job sites as required.

Desirable Attributes:

• Experience with advanced ACMV technologies and energy-efficient systems.
• Familiarity with industry regulations and standards.
• Previous experience in a client-facing role, with a focus on customer service excellence.

LUZERNE

With over 75 years of brand heritage in Singapore, Luzerne designs and produces bespoke quality tableware for some of the world’s most renowned restaurants, hotels and chefs. We are the pioneer in perfecting fine china without the use of animal bone ash. Our wholly-owned, fully-automated factory in Dehua is also the first in the world to be Halal-certified.

Luzerne’s legacy began in Singapore but extends far beyond its shores even to Dehua where the charming county has been conferred several accolades such as The World Porcelain City and National Civilized City Award (NCCA). Its kilns are also ceremoniously inscribed on the UNESCO World Heritage List.

Luzerne’s global presence in over 58 countries is supported by over 800 employees in 4 global offices in China (Shanghai, Xiamen, Dehua), and our headquarters in Singapore. The Luzerne experience can be enjoyed not only in Michelin-starred establishments but also in the skies with Singapore Airlines. It is the preferred brand with renowned hospitality chains.

The brand recently inaugurated the launch of The Luzerne, Singapore, a milestone project that took more than 2 years in the making by surmounting challenges of the Covid-19 pandemic. This was preceded by the opening of The Luzerne, Dehua in 2019.

Enthralled by what we have to offer? Come, join us in creating the Everyday Best experience and be part of this Singapore heritage!

CUSTOMER SERVICE

• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
• Provides outstanding customer service for walk-in and over the phone enquiries.
• E-commerce knowledge is an advantage.

RETAIL OPERATION

• Assists with inventory, including receiving and stocking merchandise.
• Pack retail and online orders. ( Assist in packaging for retail purchases / Prepare ecommerce shipping)
• Displays merchandise based on standards, collection, and discount group. (Visual merchandising based on company standards, label and tag products)
• Able to adapt to knowledge of ERP / CRM / POS software
• Maintains general cleanliness. (Sweeping the floor, dusting, wiping the shelves, etc)

Salary Range: $2,200 - $2,500

BENEFITS:

Health insurance

Commission

Staff discount

Only shortlisted candidates will be notified.

• Providing a warm and friendly greeting to customers, taking their orders, and serving food and beverages with a consistently positive and helpful attitude.
• Providing genuine recommendations to guests based on your knowledge of our food and beverage.
• Efficiently entering orders into a point-of-sale system and accepting payments using a credit card reader or cash register. You will be responsible for calculating change accurately and swiftly.
• Collaborating with the kitchen team to prepare various food items. You will follow cooking instructions, adhere to safety procedures, and maintain sanitary standards.
• Ensuring the cleanliness of the restaurant on a daily basis. This includes clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils.
• Maintaining effective communication with team members and management.
• Handling guests' concerns and complaints in a professional and composed manner, resolving problems in accordance with outlet policies.
• Upholding a neat and presentable appearance by wearing a uniform and adhering to the designated corporate dress code.
• Assisting fellow servers as needed during various situations.
• Expressing gratitude to each guest for their visit and inviting them to return.
• Completing any other task assigned to you .

For full-time employees, we offer the following benefits:

• A five-day work week comprising a total of 44 hours.
• Meal allowance to support our employees during their working hours.
• Staff discount applicable to all brands under the Caerus holding.

Benefits:

• Opportunities for career growth and professional development.

• Performance-based bonuses

• Yearly appraisal for promotion and increment

• Positive company culture – open and transparent communication, diversity and inclusion

Responsibilities:

• Perform test ride (bike)

• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.

• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs

• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed

• Generate quotations, invoices and process payments accurately

• Follow up with customers after service completion to ensure satisfaction and address any additional needs.

• Any other duties as assigned by Manager

Requirements:

• Excellent communication and interpersonal skills

• Customer-focused attitude with a commitment to delivering exceptional service

• Minimum class 2A license with 1 year riding experience

IT Operations:

• Oversee IT systems, including hardware, software, servers, and network infrastructure.
• Implement security and backup protocols, manage user accounts, and provide technical support.
• Recommend and manage technology projects aligned with business goals.

Customer Support:

• Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
• Develop and implement strategies to enhance customer experience and process efficiency.
• Address complex customer issues, collaborate with other teams, and manage crisis situations.

Additional Responsibilities:

• Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.

Qualifications:

• Bachelor’s Degree in IT or a related field.
• Minimum 5 years of experience in customer support and IT operations management.
• Strong leadership, problem-solving, and communication skills.

Preferred:

• Relevant IT certifications and experience with advanced network management and enterprise-level support software.

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BT

Customer Service Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

Roles & Responsibilty

Oversee Daily operations: Manage the day to day activities of the laundry facility, ensuring efficient processing and quality control.

Supervise staff: Lead and direct people on their role and responsibility

Safety protocols: Implement and enforce safety procedures to protect employees and prevent accidents

Customer Service: Handle customer inquiries, resolve issues and ensure consumer satisfaction

Continuous improvement: Analyse processes, identify areas of improvement and implement changes in the existing work area.

Inventory management: Manage supples, linens and uniforms optimizin inventory levels

Need to work overtime to handle emergency delivery

Worktime 7 AM to 9PM. shift work and overtime

Join our Team @ D'Penyetz Lor Chuan!

We are recruiting for a positive Service Staff to help us with our F&B establishment on a permanent basis.

Restaurant Service Crew Responsibilities:

• Process customers’ orders and generate their bills.
• To clean all tables after clients have left and get such tables prepared for the next set of clients.
• To maintain the cleanliness of service areas as required.
• Please prepare, serve, and pack warm foods, and beverages to clients according to the orders.
• Daily clean of plates and bowls with provided Automated Dishwasher
• Storing ingredients and food items according to food safety standards.
• Monitor stock and place orders when there are shortages.
• Opening/Closing of Service Areas.

Requirements:

• Entry-level / no working experience are welcome to apply, and training will be provided
• Demonstrate the ability to multi-task and work well in a fast-phase environment.
• 5.5 days' work week, off on weekday
• Able to work on weekends, and public holidays.
• Remuneration varies according to experience.

Job Highlights:

• Walking Distance to MRT Stations (8 mins walk from MRT to Building
• Competitive Salary
• Meal Provided
• Outpatient Medical Benefits
• Birthday Leave

WhatsApp Message Us Now!

Recruitment Hotline 9101 1238

The Customer Activator (Recruitment Sales) conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities. He/She provides professional consultation to assist prospective students in making informed choices. He/She also takes full ownership and responsibility for course enrolments. A significant portion of his/her work is on development of marketing materials – both digital and print – which are customised to the assigned market segments.

Job Description & Requirements

• Conceptualizes, supports and participates in marketing campaigns, recruitment and corporate outreach activities.
• Takes full ownership and responsibility for course enrolments.
• Provides professional consultation to assist prospective students in making informed choices.
• Conduct market research and analysis to create marketing initiatives for promoting company’s products.
• Coordinate with internal teams to develop and implement new marketing and sales strategies.
• Obtain contact information of potential customers through data mining, cold calling, internet research and emailing.
• Identify and qualify new customers based on company’s business model and guidelines.
• Initiate and build relationships with customers.
• Maintain a database of partner & customer contact numbers and emails.
• Design marketing materials and manage social media platforms to increase brand awareness and promote sales of products.
• Execute strategies, including digital marketing, to achieve sales target of the team.
• Plan, implement and monitor digital marketing campaigns across digital networks.
• Analyse and prepare reports on outcomes of marketing campaigns.

Job Requirements

• Recognized Diploma/Degree in any discipline
• A minimum of 2 years’ working experience in sales, business development and digital marketing
• Digital Savvy. In-depth knowledge of various social media platforms and website analytics
• Experience in Hospitality, B2B and ex-Chef is an advantage.
• Team player who is independent, driven and possesses a strong passion for learning.
• Excellent written and verbal communication skills.
• Excellent planning, organization, and interpersonal skills.

POSITION OVERVIEW

As a Customer Success Executive (CSE), you’ll be the trusted advisor our customers rely on for an exceptional experience with our company. Your role involves not just addressing inquiries, but truly understanding and anticipating customer needs, ensuring satisfaction at every touchpoint. You’ll provide expert guidance on our products and services, process bookings, and resolve issues efficiently, all while spotting opportunities to enhance the customer journey through upselling and cross-selling.

In this dynamic role, you’ll collaborate closely with our logistics and maintenance teams to ensure equipment is always ready, and your input will help refine our services. If you’re passionate about customer satisfaction and thrive in a fast-paced environment, join us and be a vital part of our commitment to excellence.

KEY ACCOUNTABILITIES

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.
• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to inform and attract customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business operations.

EDUCATION REQUIREMENTS:

Diploma required; further education or certification in customer service, sales, or related field is preferred.

KNOWLEDGE REQUIREMENTS:

• Good understanding of technical products and their applications.
• Familiarity with sales software and CRM tools is a plus.

EXPERIENCE REQUIREMENTS:

• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Strong problem-solving abilities and a customer-focused approach to service.
• Familiarity with CRM systems and practices, as well as basic computer skills.
• Ability to work under pressure, manage multiple tasks, and adapt to changing priorities.
• Knowledge of the equipment rental industry is a plus, but not required.

PERSONAL QUALITIES OR STRENGTHS:

• Eagerness to learn and develop technical knowledge and sales skills.
• Capacity to handle multiple tasks and adapt to changing priorities.
• Adherence to the company's core values (PRAISE) and commitment to sustainability.
• Good communication and interpersonal abilities to interact with clients and team members.
• Ability to work collaboratively and support the Sales Engineer and other team members effectively.
• Strong willingness to solve client inquiries and provide support.
• Proactive and self-motivated approach to work.

Maintain smooth front facing operations.

Work well under pressure.

Takes initiative.

Arrange logistics for deliveries and ensuring orders are sent out on time.

Align customer expectations with operational realities and drive sales through website, whatsapp, email and other channels.

Schedule, execute and engage with customers and following on social media through content creation and brand awareness campaigns.

Conceptualise campaigns and track performances with the goal of continual improvement on Socials ROI.

Basic product and candid photography and videography. Familiarity with photoshop is a plus.

Tik Tok, Instagram, Youtube, Snap, Twitter, Facebook

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Responsibilities

* After sales maintenance support

* To carry out troubleshooting, basic repair or rectification and servicing jobs on AV/ IT hardware and software

* Manage preventive / comprehensive maintenance, setup, installation and commissioning of AV Systems & Solutions

* To assist Technical Manager or Superior for all tasks and duties

* To assist in handling projects Engineering & Application Support to Sales Team

* Field support for installation and cabling works on site as necessary

* Responsible for system set-up, Testing & Commissioning

Preparation of Service Reports, SOP & Guides for customer as required including Training to users

*Project Management

* Assist in System Programming

* Proficiency in troubleshooting on Audio-Visual and IT related system deployed

* Any other technical roles & responsibilities as necessary

Requirements
- Min NITEC/Higher NITEC/Diploma in IT/Electrical/Mechatronics/Electronics Engineering

- Hardworking, willing to learn and positive attitude

- Knowledge of AutoCAD will be an added advantage

- Able to work independently

- Preferably at least 1-year relevant working experience

- Able to communicate in Mandarin with customers and suppliers is preferred

- Monday to Friday 5 days week

- Possess Class 2/3 will be an added advantage

Customer Service Executive - Full Time

We're looking for a meticulous and independent individual to join our team.

You will be in charge of attending to customer's emails

• Reply to all online enquiries and is responsible for efficient, prompt and thoughtful response to customers.
• Handle and resolve customers' complaints, provide appropriate solutions, and follow up to ensure resolution.
• Process exchanges, returns and issue credits
• Uphold efficiency and customer satisfaction.
• Handle and process customer's exchanges and returns efficiently.

Some traits that we are looking for:

• Positive with a willing to learn attitude
• Strong communication & interpersonal skills
• Customer-orientated and passionate
• Ability to solve issues efficiently
• Has a high level of professionalism, work ethics and honesty
• Meticulous

Requirements:

• A strong interest in fashion
• Good command of English
• Min education: Diploma
• Basic Excel Skills required
• Able to work independently
• Minimum commitment of one year
• Only Singaporeans or Perm Residents
• Will be required to work on weekends

How to apply:

Send your application to: [email protected]

Office located at Kovan

Job Description and Responsibilities:

Admin:

• Attend to customers’ enquiries on our services and requirements through various channels such as phone calls, emails and text messages
• Address any complaints or issues faced by customers and resolve them in an effective and timely manner
• Establish good rapport and support to customers
• Work closely with the Operations Team
• Data Entries
• Support daily admin and operations
• Ad hoc administrative duties assigned

Requirements

Able to start work immediately

Positive working attitude

Able to work independently and take up new challenges

Proficient in English and Mandarin or other dialects

Working hours: 0900 - 1800 (Mondays-Fridays)