· Excellent working knowledge of managing seafreight and airfreight - import, export goods and associated documentation

· Prepare quotations, handle enquiries and shipping activities

· Respond to and follow up on sales enquiries

· Service maintain and develop existing / new customers through planned individual account support

· Negotiate for competitive costs from overseas office/agents/Shipping Lines/vendors

· Coordinate with respective stakeholders i.e. customers, agents, carriers, hauliers etc for their import/export/transhipment activities and documentation

· To provide support for sales and marketing activities as required

· Ensure documentation compliance

· Perform cost management

· Any other ad hoc task assigned

Job Requirements

· Minimum 'O' Level

· Preferred some years of working experience in the related field for this position

· Good working attitude with a positive mindset, good communications skills, problem/dispute handling

· Knowledge of sea/air shipment procedures/processes

· Basic knowledge of dangerous goods compliance

· Knowledge of portnet/tradenet will be an advantage

· Knowledge of costing/pricing will be an advantage

· Team player, able to work independently with minimum supervision, self-initiated and task-orientated

· Able to work in a fast-paced environment

· Being Able to start work on short notice will be an advantage

· Singaporean encourage to apply

Looking for Customer Acquisition Executive

Responsibilities:

1. Proactively pursue lead generation through calling prospective SME businesses.
2. Follow-up closely on qualified leads, managing the entire sales cycle, preparing proposals and presentations for qualified clients.
3. Building rapport and maintaining good relationship with clients.
4. Identify and map business strength and customers needs.
5. Maintaining supplies of sales presentation materials, including slides and brochures.
6. Understanding company's business models and have good product knowledge.

Skills:

1. Building strong customer relationship by handling customer expectation in order to achieve high customer satisfaction.
2. Develop and implement improvements to existing operational procedures in order to maximize efficiency and improve operations costs.
3. Gain knowledge and exposure from conducting market researches, reports and understand consumers' needs from the process.
4. Work closely with business partners and clients to widen company's profile and market base.
5. Ability to keep track and draw out sales reports to assist in pipeline planning of the company.
6. Good product knowledge and softskills.

(6 Months period)

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Experience in Diagnostic Imaging and IT will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

Job Description:

• Respond and generate quotation in response to existing customers
• Response to inquiries and provide solutions to customer needs
• Recommend customers for upgrades and maintenance contracts
• Attend surveys to determine more complex needs
• Design and proposal of basic to mid-level complexity solutions.
• Prepare necessary checks on stock availability and lead time of items before generating quotation
• Process signed quotations or purchase orders received from customers
• Work with procurement team on alternatives for required stock item that are not available

Job Requirements:

• Candidate must possess at least ITE, diploma or equivalent qualification
• 3 years of experience in security system would be an advantage. No prior sales experience is required if he/she has security technology knowledge
• Mature and meticulous individual with attention to details and a logical mindset
• Familiar with ERP / CRM system (i.e. Salesforce, NetSuite) and MS Office Applications (i.e. Excel, Word, PowerPoint)
• On the job training will be provided
• Good interpersonal and communication skills, high adaptability and positive attitude are expected
• Typically 80% indoor, 20% outdoor

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients’ feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will be one of the key deliverables. You will ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes. You are also required to participate in workgroups to drive change and bring joy at work.

Requirements

- Bachelor’s degree in computer science or related fields

- Experience in automation tools such as Blue Prism and UiPath would be advantageous

- Passionate in boosting efficiency through streamlining and automating work processes to drive productivity

- Strong communication and interpersonal skills

- Systematic with a high degree of initiative

- Collaborative and able to work in a dynamic, fast-paced and diverse environment

- A team player who enjoys working with people

Job Duties:

Registration/ Appointment/ Payment Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Financial Counselling Services

- Perform scheduling of pre-operative assessment and surgery appointments.

- Provide pre-surgery financial counselling to patients and/ or caregivers.

- Provide general pre-surgery preparation advice to patients and/ or caregivers.

- Attend to and facilitate patient enquiry/ requests.

Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.

- Any other duties assigned.

Job Requirements:

- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.

- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.

- Comply with SNEC service standards.

- Possess growth mindset and development aspiration to attain full PSA skill-sets.

- Demonstrate good situational handling skills when attending to patients

- Meticulous and possess good teamwork and organisation skills

- Able to thrive in fast-paced environment and adapt well to internal and external changes

- Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.

- Available to work on Saturday.

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Ability to work under pressure and strong problem-solving skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Understanding of refrigeration system & robotic liquid handling equipment will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East, which will commence operations very soon. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Job Scope

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required
• No shift hours - suitable for candidates who value work-life balance.
• Company will consider posting to most convenient branch for candidate.
• Attractive allowances and performance incentives based on achievement of KPIs.
• Company structure facilitates career progression and job specialisation.

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for someone who is:

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Key Responsibilities

Inventory and Order Management

• Forecasting and Inventory: Compile routine order forecasts, manage safety stock, and oversee inventory.
• Order Processing: Issue purchase orders, manage goods receiving, and track production progress.
• Delivery Coordination: Plan and coordinate deliveries, process picklists, and manage dispatch documentation.
• Sales Forecasting: Handle sales and demand forecasting.

Supplier and Production Coordination

• Supplier Management: Source materials, negotiate with suppliers, and onboard new suppliers.
• Cost Reduction: Drive initiatives to reduce costs.
• Production Oversight: Oversee light repairs, local assembly, and pre-shipment packaging.
• Shipping Coordination: Manage local and overseas shipping, including documentation and quality control.

Customer Relations and Service

• Order Processing: Swiftly process and acknowledge customer orders.
• Customer Support: Handle inquiries, onboard customers, and set up products in our ERP system.
• Feedback Management: Address customer feedback, complaints, and warranty/repair requests.

Financial and Administrative Coordination

• Financial Coordination: Work with finance and customers on accounts receivable, invoice matching, and manual invoicing.
• Order Execution: Coordinate with engineers to ensure order instructions are executed.
• Administrative Oversight: Manage the Singapore office site and handle reporting related to shipping, delivery performance, and inventory.
• Team Management: Lead a team of two, driving performance and managing expenses.

Reporting to Director/ SCM/ CM, the Programme Executive (Drumming) is assgined to do the following job scope:

Job Duties:

Research on drumming impact to seniors' well-being. The main objectives are to :

- Improve mental health, reduce depression and enhance sleep quality

- Target an increase in the number of male seniors

Other Duties

· Any other responsibilities as assigned by the Director/ SCM/ CM

Qualifications & Requirements:

· Related qualification in working with the elderly or in the social service sector

· At least 1 year of programme evulation or related experience.

· Enjoy working with seniors and volunteers

. Proficient in Microsoft Office·

. Good writting skills

· Good problem solving skills

· Good interpersonal skills, a team player, yet able to work independently

. Resourceful & Detailed Oriented

This role is a contract role of around 1.5 years, renewable upon operations needs.

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Highlights:

Enhance exposure to the government sector
Nearest MRT: Outram Park
Working hours: 8.30am – 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday)
Salary: up to $3,000 per month - commensurate based on experience
Contract duration: 6 months

Job Description:

Programme Support (Logistics Support)

• Assist to monitor inventory level at Customer Care Centres and all Tracker Distributors.
• Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
• Ensure timely and accurate submission of documentation and reports by Customer Care Centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
• Support post app release issues and rectifications, solutioning.
• Provide logistics support for the customer care area and all Tracker Distribution Channels.
• Other administrative adhoc as assigned by your supervisor.

Job Requirements:

• Only Singaporean
• Minimum Diploma and above
• Good excel skills

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing )
EA 05C3053

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

Job Scope:

· Interact with clients in-store and assist them with order placements and enquiries.

· Communicate with clients via phone and email to assist with their orders and enquiries.

· Prepare simple coffee beverages

· Manage cashier & stock inventory

· Maintain store cleanliness

The ideal candidate should possess the following traits:

· Strong communication skills with a passion for customer service

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional, works well in a team

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

· Knowledge of handling POS systems and various payment processing methods

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 930am-130pm, 9.30am-7pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

Job Scope:

· Interact with clients in-store and assist them with order placements and enquiries.

· Communicate with clients via phone and email to assist with their orders and enquiries.

· Prepare simple coffee beverages

· Manage cashier & stock inventory

· Maintain store cleanliness

The ideal candidate should possess the following traits:

· Strong communication skills with a passion for customer service

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional, works well in a team

· 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry

· Knowledge of handling POS systems and various payment processing methods

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 930am-130pm, 9.30am-7pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

Responsibilities

· Assist in developing and implement project plans, ensuring timely delivery and adherence to guidelines

· Write compelling grant proposals to secure funding for various initiatives

· Collaborate with government agencies, internal stakeholders, and community partners to drive project success

· Monitor project progress, evaluate outcomes, and report on key performance indicators

· Conduct research and analysis to support project development and decision making

Requirements

· Degree in Social Sciences, Communications, Marketing or related field

· Knowledge of the social service sector and a passion for serving vulnerable populations

· Excellent writing skills with the ability to craft clear and persuasive communication

· Possess relevant working experience in a similar non-profit setting will be an advantage

· Ability to build and maintain relationships with diverse stakeholders

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Upper Thomson

Working hours: 8.30am - 6.00pm (Mon – Thurs), 8.30am - 5.30pm (Fri)

Salary: $2,390 per month - commensurate based on experience

Contract duration: 12 months

Job Description:

• Attend to walk-in Members of Public (MOPs).
• Processing of application, renewal, issuance, and printing of Vocational Licences (VL) using internal system.
• Handling of enquiries on VL related matters via phone calls and emails.
• To perform any ad hoc duties as assigned.

Job Requirements:

• Only Singaporean
• Minimum Higher Nitec and above

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham

Outsourcing Team

BGC Group Pte Ltd

EA License Number: 05C3053

Job Objectives

• Attend to requests from customers for repair and maintenance jobs
• Make professional and appropriate repair recommendations to customers

Job Description

• Handle customers for vehicle servicing and repairs
• Conduct check on vehicles both when vehicles check-in and check-out of the workshop to ensure job is done properly
• Communicate estimated job completion to customers and provide regular updates and follow ups through till job completion
• Provide professional advice to customers on vehicle servicing, repairs and maintenance matters
• Prepare and issue repair work order and invoices to customers
• Recommend suitable products and packages to customers
• Ensure overall customer satisfaction with aftersales service
• Shifting of vehicles
• Submit warranty claims and follow up on warranty claims submission on a timely basis.
• Other duties as and when assigned

Requirements

• Minimum 2 years in Automotive industry in similar capacity
• Computer literate and proficient in Microsoft Excel & Microsoft Word
• Team player, proactive and meticulous
• Good communication skills
• Good technical knowledge in automobiles
• Class 3 driving license

Our Vision

At EPOS, we connect business owners and entrepreneurs with the technology they need to manage their businesses. As a Customer Service Executive, you will have a rewarding and challenging opportunity to provide high-quality service via training and support. EPOS provides a supportive learning environment to allow you to grow while making an impact on the team.

Responsibilities:

• Maintain high levels of customer satisfaction at all times
• Provide product training for new clients
• Answer inbound enquiries and provide information pertaining to queries, complaints and feedback
• Manage and resolve customer complaints and feedback
• First contact resolution of all cases handled
• Escalate and work with support team for complicated issues, and ensure issues are resolved and followed up properly
• Portray a positive and helpful attitude to external and internal customers
• Provide ideas to improve customer experience

Working hours :

• Monday - Friday 9am to 6pm

Benefits:

• Full training and guidance for candidates
• Skills Development Program
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Advancement based on performance instead of seniority
• Good career advancement
• Monthly incentives/bonuses up to $500 based on performance
• Dynamic and friendly environment – Not for the dull and boring

Requirements:

• Minimum 2 years experience in customer service.
• Excellent communication skills
• Display a positive attitude towards learning
• Training will be provided, technical knowledge is not required
• Ability to learn and acquire product knowledge: good attitude and hardworking
• Shows initiative and is proactive
• Detail oriented, honors deadlines, keeps promises, and maintains service standards
• Friendly, cares about customers, able to handle stress
• Able to talk to customers with confidence, civility and tact
• Skill: Ms Office, Email, Messaging apps

Job Description

• Serve as a primary point of contact for clients, addressing inquiries and offering exceptional service
• Efficiently schedule appointments between potential clients and our sales team
• Assist in identifying potential leads and supporting sales efforts
• Maintain accurate client records in our system
• Work closely with cross-functional teams to ensure a customer-centric approach
• Ensure optimal level of client satisfaction at all times

Requirements

• Fresh graduates are welcome to apply, experience in customer service is an advantage
• Adaptability, willingness to learn and good attitude
• Training will be provided, technical knowledge is not required
• Communication: Multilingual (English and Chinese) is an advantage
• Strong organizational skills, attention to detail, excellent communication and customer service skills
• Team player with a customer-focused mindset. Able to talk to customers with confidence, civility and tact
• Skill: MS Office, Email, Messaging Apps

Benefits

• Full training and guidance for candidates
• Acquire both technical and soft skills that will ensure long-term career stability and personal growth
• Career advancement based on performance instead of seniority
• Commission payable in addition to a stable basic salary
• Dynamic and friendly environment

Job Highlights

● 5 days work

● Proficient in Microsoft Office

● Outstanding career growth & development opportunities

Job Description

● Working under the leadership of the Manager.

● Required to take instructions and orders from the Manager.

● Manage the Customer Service queries and provide solutions accordingly.

● Analysis of customer requirements and discussion with the internal team

● Assist the company in a few various current or upcoming projects.

● Maintain all platforms together with the Manager and complete most of the relevant tasks for the company.

Requirements:

● Relevant customer service working experience will be an added credit for this job.

● Strong communication skills and quick thinking are what we are looking for.

● Being able to work independently and also cooperate with the team is a skill that we are looking for.

● Knowledge of similar Microsoft excel and relevant programs.

● Able to multitask and manage time effectively.

-Greet and welcome customers in a friendly and professional manner

-Provide exceptional customer service and ensure a positive dining experience

-Take customer orders accurately and relay them to the kitchen in a timely manner

-Recommend menu items and beverages to customers based on their preferences

-Ensure tables are set properly and maintain a clean and organized dining area

-Handle cash and credit card transactions efficiently and accurately

-Assist with general side work, such as restocking and light cleaning, as needed

-Communicate effectively with the kitchen staff to ensure prompt and efficient service

-Prepare simple food and beverage items, such as drinks and other desserts, as needed

-Adhere to all food safety and health regulations

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Responsibilities

• Foster and maintain close business relationships with community, corporate partners etc
• Assist the team in market analysis, identify gaps and potential opportunities with community, corporate partners etc.
• Liaise with stakeholders to roll out initiatives to enhance patients experience. Assess efficacy of initiatives through data analysis and present regular reports to managementAssist in the review of all clinical domains’ manpower allocation in outpatient clinics
• Assist in the planning and facilitating various outpatient clinic’s facility works by working closely with clinic stakeholders eg, Nursing, Patient Service and Operation Teams
• Participate in quality improvement initiatives to enhance clinic productivity and efficiency
• Engage stakeholders to identify and work on areas of improvement based on patient feedbacks to improve patient experience in outpatient clinics
• Provide support on clinical planning of doctors’ rosters and templates set up
• Monitor overall utilisation of clinic resources and different models of care in outpatient clinics
• Performs other duties/ projects as requested by supervisor
• Engage in building positive working relations between clinic staff and various stakeholder

Job Requirements

• A recognised Degree from any disc
• Minimum 2 years of experience in operations, preferably in healthcare setting
• Strong people interpersonal skills with a pleasant disposition and communication skills
• Proficient in Microsoft Office applications

1. More than 3 years of work experience in cleaning service company CUSTOMER SERVICE MANAGER or Manager;

2. Singapore citizen or Singapore PR is preferred;

3. Willing to work in shifts, night shifts, and mobile locations, where the work place is not fixed;

4. Cooperate with the company to arrange overtime work, and if the cleaners are absent, they must work on the job of cleaners, arrange and manage the jobs of cleaners;

5. Go to each customer's cleaning site to perform cleaning and sanitation management; customer service complaints, new market development, and other tasks assigned by the boss.

6. The salary is between $2350-4600 SGD, working six days a week, one day off a week, and willing to cooperate with overtime and rotating work.