Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Highlights

● 5 days work

● Proficient in Microsoft Office

● Outstanding career growth & development opportunities

Job Description

● Working under the leadership of the Manager.

● Required to take instructions and orders from the Manager.

● Manage the Customer Service queries and provide solutions accordingly.

● Analysis of customer requirements and discussion with the internal team

● Assist the company in a few various current or upcoming projects.

● Maintain all platforms together with the Manager and complete most of the relevant tasks for the company.

Requirements:

● Relevant customer service working experience will be an added credit for this job.

● Strong communication skills and quick thinking are what we are looking for.

● Being able to work independently and also cooperate with the team is a skill that we are looking for.

● Knowledge of similar Microsoft excel and relevant programs.

● Able to multitask and manage time effectively.

-Greet and welcome customers in a friendly and professional manner

-Provide exceptional customer service and ensure a positive dining experience

-Take customer orders accurately and relay them to the kitchen in a timely manner

-Recommend menu items and beverages to customers based on their preferences

-Ensure tables are set properly and maintain a clean and organized dining area

-Handle cash and credit card transactions efficiently and accurately

-Assist with general side work, such as restocking and light cleaning, as needed

-Communicate effectively with the kitchen staff to ensure prompt and efficient service

-Prepare simple food and beverage items, such as drinks and other desserts, as needed

-Adhere to all food safety and health regulations

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 3,000.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 3,000.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

Job Responsibilities

• Foster and maintain close business relationships with community, corporate partners etc
• Assist the team in market analysis, identify gaps and potential opportunities with community, corporate partners etc.
• Liaise with stakeholders to roll out initiatives to enhance patients experience. Assess efficacy of initiatives through data analysis and present regular reports to managementAssist in the review of all clinical domains’ manpower allocation in outpatient clinics
• Assist in the planning and facilitating various outpatient clinic’s facility works by working closely with clinic stakeholders eg, Nursing, Patient Service and Operation Teams
• Participate in quality improvement initiatives to enhance clinic productivity and efficiency
• Engage stakeholders to identify and work on areas of improvement based on patient feedbacks to improve patient experience in outpatient clinics
• Provide support on clinical planning of doctors’ rosters and templates set up
• Monitor overall utilisation of clinic resources and different models of care in outpatient clinics
• Performs other duties/ projects as requested by supervisor
• Engage in building positive working relations between clinic staff and various stakeholder

Job Requirements

• A recognised Degree from any disc
• Minimum 2 years of experience in operations, preferably in healthcare setting
• Strong people interpersonal skills with a pleasant disposition and communication skills
• Proficient in Microsoft Office applications

1. More than 3 years of work experience in cleaning service company CUSTOMER SERVICE MANAGER or Manager;

2. Singapore citizen or Singapore PR is preferred;

3. Willing to work in shifts, night shifts, and mobile locations, where the work place is not fixed;

4. Cooperate with the company to arrange overtime work, and if the cleaners are absent, they must work on the job of cleaners, arrange and manage the jobs of cleaners;

5. Go to each customer's cleaning site to perform cleaning and sanitation management; customer service complaints, new market development, and other tasks assigned by the boss.

6. The salary is between $2350-4600 SGD, working six days a week, one day off a week, and willing to cooperate with overtime and rotating work.

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovation, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Job Scope:

Organizing visits for service, installation, repair, troubleshooting, and relocation.

• Commissioning and installing new equipment at customer locations.
• Dismantling and setting up equipment for demonstrations.
• Providing training to users for equipment familiarity.

Customer Interaction:

• Responding to service inquiries.
• Participating in user meetings.
• Committing to customer satisfaction and fostering a service-oriented team culture.

Service Administration:

• Preparing service quotations, contracts, reports, and invoices.
• Managing the procurement and distribution of spare parts from suppliers.
• Coordinating the delivery and collection of equipment for in-house repairs and new installations.
• Addressing outstanding debts with proactive measures.
• Returning faulty parts to vendors for analysis and testing.
• Supplying technical information and quality reports to the Principal.

Requirement

• Freshgraduate with relevant backgroud is welcome to Apply!
• Min. Diploma in engineering.
• Prior experience with diagnostics imaging devices would be an advantage
• Independent and strong team player
• Training will be provided plus opportunity for factory training with certifications

Looking for FnB staff (dessert shop)

· ONLY PR / SINGAPOREAN / LTVP

· No experience needed

· 5 working days（up to 6 off-days/month）

· Location：East

· Salary：up to $2000 + AWS

Pm if interested 80317888

Senior Field Service Engineer

• Provide on-site technical support to resolve customer issues promptly.
• Lead troubleshooting and solution development for both end-users and internal support teams.
• Manage pre-sales, installation, and post-sales support for the company's products.
• Collaborate with Sales and Project teams to deliver solutions and ensure customer satisfaction.
• Travel extensively (up to 75%) for on-site support and project work.

Minimum Qualifications:

• Degree/Diploma in Mechanical Engineering or equivalent experience.
• 3-5 years of experience as a Senior Technical Support Engineer.
• Expertise in troubleshooting, diagnosing, and solving Dosing Pumps related problems.
• Excellent customer service, communication, and time management skills.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.

This is an on-site Singapore-based individual contribution role that will focus on client delight and growing the SOW based Digital IT Services, technology recruitment and technology talent management services businesses of Sciente International in Singapore.

• Take ownership and implement the agreed-upon strategy and account plan to boost services revenue, in line with the business potential of the targeted accounts.
• Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects, technology recruitment and tech talent management requirements, challenges/needs, company culture, and strategic objectives.
• Collaborate with client managers to clarify their requirements and make sure a common understanding.
• Adopt a consultative approach to act as advisors for our clients to formulate the right value-added services offering.
• For SOW based services, work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
• Present SOW with qualified professionals to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
• Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
• Service Agreements/Scope of Work/Terms of Business and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
• Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
• Market Research: Stay abreast of industry trends, market conditions, technology providers, and competitor activities to inform strategies and provide valuable insights to clients and Sciente.
• Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.

Qualifications and Experience:

• 4-8 years of total relevant experience in IT services & solutions / talent management / tech recruitment / IT staff augmentation services within Singapore.
• Minimum 3-4 years of local work experience in client services/large client account management are very much required.
• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals for the named client accounts.
• A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level leadership roles.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

Job Duties

• Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders.
• Accountable for all correspondence matters (class scheduling, updates, announcements etc) with parents and students via various communication platform.
• Manage customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
• Provide administrative support to coaches, for example managing the assessment exercise of students with the tabulation, presentation and deliverance of the assessment reports to the all stakeholders.
• Maintain close communication with the coaching team to ensure accurate and update information is communicated and vice versa.
• Upkeep of students database records & manage class schedule in the CRM systems. Manage the inventory level for merchandise.
• Responsible for the issuance of all term invoices and merchandise sales
• Liaise with building management on any maintenance issues and facilities requests.
• Ensure that the overall presentation of Academy venue is in proper, clean and safe condition
• Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
• Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.
• Execute ad-hoc duties as assigned by management.

Education

Minimum Diploma holder

Working Experience

At least 2 years of working experience in customer service area preferably in an academy environment.

Skills and Competencies

• Strong communication and writing skill.
• Good organizational and administrative skills.
• Customer oriented and passionate on delivering first-class service with the spirit of excellence.
• Excellent interpersonal skills with empathy and embrace diversity.

As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status ensure proper registration of personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure UCC’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Attend to any patient and next-of-kin enquiries.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

⚠⚠ URGENT/FAST HIRING ⚠⚠

‼ NO EXPERIENCE REQUIRED ‼

Role: Air Export Customer Service

Salary: Up to S$2400 per month

Working location: Changi Freight

Working Schedule: 5.5 days per week

Job Description:

• Provide support to assigned relevant parties in handling sales quotations, RFI, RFQs and enquiries for air.

• ⁠Arrange air export booking with the airlines / co-loader agents.

• Follow up with clients and help to do air export billing, invoice verification and handle rate disputes.

• Coordinate with customers, sales personnel, overseas agents and liaise with operations teams for shipment arrangement.

• Perform other job duties as per requested.

Job requirement:

• Minimum GCE 'O' levels.

• Proficient in MS office.

• Able to work well in teams.

• Able to work overtime if required.

To apply, please kindly WhatsApp me at wa.me/6583687227

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

Ong Wen Jie

Reg No: R21101312

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024

As a Patient Service Associate in our wards, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission, discharge and transferring of patients into wards, which includes creating and maintaining proper personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure ward’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Manage stock inventory within the assigned ward.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, including Public Holidays) on rotating shifts. Earliest shift starts from 8am to 5:30pm, and latest shift starts from 12pm to 9:30pm.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Service Delivery Management:

Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.

Develop, manage, and improve stakeholder relations – both internal and external.

Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.

Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.

Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.

Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.

Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.

Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.

Holding the teams to the highest standards, project discipline and accountability.

Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Ensuring compliance with the infrastructure standards for applicable Service Area

Coordinating the efforts of internal stakeholders and Service Providers to support the change management process.

Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.

The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.

Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to

People Management – Internal & External:

Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery

To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

Skills for Success:

Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent.

PMP / Agile Certified.

Minimum 10 years of relevant experience in Project and service delivery management.

With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.

Coding and Scripting with good experience

Additionally, good to have a good knowledge on IAC (Infrastructure As Code)

Mon - Fri: Roster between 6.45am-7pm, not more than 44hrs per week

1. Receive and welcome the visitors with a polite and cheerful disposition

2. Register and enroll visitors facial recognition efficiently and accurately

3. Provide efficient queue management and crowd control where needed

4. Protect and maintain accurate and updated visitor records according to PDPA requirements

5. Key management including issue, return and accounting for all keys on a daily basis

6. Able to multitask and to work fast

7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

8. Monitor attendance and prepare report as needed.

9. Comply and adhere to SOPs, policies, guidelines and processes

10. Flexibility to change roster should there be a need to.

11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

12. To participate in digitisation exercises, organising files and documents as necessary.

Track record for excellent Customer Service

Able to learn quickly and adapt to changes.

Good interpersonal and communication skills

Good command of English (written and spoken).

IT savvy and familiar with common software.

WSQ certification in customer service is an advantage

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer/patients, with the key aim of providing excellence

Patient care and satisfaction.

• Ensure Procedural Area Readiness
• Adhere to Procedural Areas Readiness in terms of common administrative and operational areas e.g. Ensure Procedure area space is clean, overall décor, brochures, materials and posters are updated, administrative equipment, lights, air-con and telephone are functional in clinic public spaces are down
• Assist with smooth patient journey including registration, discharge, appointment bookings, cashiering and enquiries. E.g. Ensure accurate and timely registration at the counter
• Ensure patient’s Insurance providers are maintained and bills are accurate.
• Follow-up with pre/post scope/operation administrative duties. E.g. Ensure patient receives accurate and timely pre/post-procedure information E.g. book/reschedule procedures and appointments, follow-up on no-show according to doctor’s instructions and TCU information are provided accurately.
• Attend to appointment requests, emails and phone enquiries.
• To provide financial counselling to patient on the fees for consult, investigations, procedures and medication where applicable.
• To provide value added service as developed eg. Phlebotomy, Therapy Aid, Basic ADL assistance
• To lead / train junior staff in value-added services
• Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.

Qualification Required and Area of Discipline

• Candidate must possess at least “A” Levels/Diploma
• Proficient in computer skills
• Team player with good communication and interpersonal skills
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
• When required, candidates should be comfortable with shift work.

What the role is

The Quality Service Branch (QSB), under the Clean Environment Group (CEG), handles cases related to pollution control and wastes management matters. In this role, we are looking for highly-motivated, dynamic and service-oriented individual to handle feedback, appeal and enquiries related to pollution control and waste management related issues. In addition, you will perform a wide range of duties focused on monitoring trends, and data analysis on various types of feedback to support ground operations. You will report to the Senior Assistant Director of CEG/QSB.

You will work in partnership with line departments and operations sections within Pollution Control 1 Division, Pollution Control 2 Division, Environmental Monitoring and Modelling Division and Waste Management Division, to ensure effective handling of feedback and appeal cases received from members of the public and stakeholders.

What you will be working on

You will be responsible for the following:

• Draft reports and replies and handle all cases from People, Private and Public sectors, including complex and sensitive cases, on pollution control and waste management matters in accordance with guidelines and Standard Operating Procedures and within service standards
• Review feedback and collaborate with operations and/or other agencies to understand customer issues where required, to identify gaps in service delivery and drive improvements/changes to service experience, processes, policies, and standards, including communication strategies and replies to ensure relevance and realism to changing customer servicescapes
• Partner, support and contribute to platforms and initiatives aimed at driving service excellence within NEA, for example, service events, newsletter, initiatives, etc.
• Analyse feedback data and garner insights from customer satisfaction surveys to sense and sense-make, and to propose improvement plans.
• Identify key customer segments, provide department-perspective to develop service strategies to meet current and future requirements of the customer segments.
• Provide support and advice to officers on service-related queries, for example, guidelines/SOPs, service standards, case handling, direct cases to appropriate parties, etc.
• Document institutional knowledge on unique cases of feedback for training and future reference
• Identify staff and/or projects eligible for reward recognition and prepare documentation for service award nomination

What we are looking for

• Good understanding of and keen interest on environmental protection issues including pollution control and wastes management issue
• A good team player with excellent communication, interpersonal and investigation skills
• Excellent communication skills and emotional intelligence, with ability to think logically
• Meticulous, good analytical and writing skills, and able to identify emerging issues for quick resolution
• Organised and able to multi-task
• Independent and resourceful with pleasant personality and enjoy working with others
• Highly resilient and able to handle adverse situations and difficult customers
• Self-driven, strong leadership skills and always ready to strive for improvement
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-2-BUKIT-MERAH-CENTRAL/Assistant-Director-Executive-Manager--Quality-Service-Branch----Contract_JR-10000029599-1

We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Intern. This is a fantastic opportunity for anyone who is looking to gain practical experience in the customer service field. He/ she will report to the Senior Customer Service Representative.

To excel in this role, it is crucial to maintain a calm demeanour when dealing with customers. Additionally, willingness to evolve your digital savviness with our CRM system, software and e-commerce platforms is encouraged. In periods of high demand, it is expected that we provide assistance with order fulfilment, retail responsibilities, jewellery assembly, and actively participate in special events.

What you’ll do:

• Maintain a positive, empathetic and professional attitude toward customers consistently
• Assist customers with general enquiries about products, service process, our brand, refunds, cancellations and exchanges if any in a prompt and timely manner
• Resolve product or service challenges by clarifying the customer's queries; determine the cause of the situation; offer the best solution; expedite adjustment; follow up to ensure resolution
• Assist customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face
• Collaborate with order fulfilment team to attend customer’s request to fulfil order
• On the job experience at our retail store to gain first hand face-to-face customer service experience
• Provide accurate, complete information by using the right methods and tools
• Follow communications procedures, guidelines and policies
• Provide feedback to improve the customer service process together with the team
• Support any other duties or responsibilities assigned

What we’re looking for:

• Preferably Diploma, general education Degree or Hospitality related courses
• Experience in customer service is a plus
• Comfortable using social media platforms, CRM systems to engage with customers across multiple digital channels
• Good interpersonal and communication skills, fluent in English, written and spoken
• Additional knowledge of another language (written or spoken) would be an advantage
• Experience in e-commerce/retail would be a plus
• Able to work independently as well as collaboratively
• Have a can-do attitude and is a problem solver
• Passion for the fashion and jewel

This internship opportunity is required from September 2024 to Feb 2025

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media on a daily basis.

· Interact with clients in-store and assist them with order placements and enquiries.

· Manage orders placed by clients on our website.

· Assist marketing with ideas on new and exciting lead-generating campaigns.

· Curate promos and deals to attract new customers and increase engagement.

· Manage customer feedback and issues with service recovery.

Requirements:

· 1-2 years experience in customer service industry

· Strong communication skills

· Good at multi-tasking

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Full-time

Salary: $2,500.00 - $3,000.00 per month

Schedule:

5 day work week, Wednesday and Thursday off. 9.30am-6.30pm

Location: 275 Outram Road, S169064

Service Technician (Fire Protection)

Job Description

• Carrying out routine and ad hoc testing and servicing of Fire Protection system at each site
• Able to carry out trouble-shooting & Fault Finding on Site
• Coordinating and communicating with engineers and external clients.
• Performs other duties and responsibilities as assigned

Job Requirements

• Diploma/Nitec in Engineering field (Preferable Electrical / Mechanical)
• Experience in Fire Protection/M&E Engineering field will be preferable
• Possess of class 3 driving license will be preferable

Job Description

The successful candidate will join the Application Services (Passenger Servicing System) department in SIA Information Technology Division. He/She will be assigned to assist various Customer Service agile squads, as required, to accelerate new product and feature development.

Key Responsibilities include:

- Initiate design and development of new applications.

- Design and implement Continuous Integration / Continuous Delivery pipelines.

- Design and develop new features for both new and existing applications.

- Deliver and integrate Microservices with web and mobile applications.

- Provide technical input to assist product owners to and refine user stories.

- Create and maintain software documentation, including detailed technical design, low level design and test scripts.

- Write automated unit, feature and regression test suites.

- Ensure code upholds the best practices for security, data protection and reliability.

- Any relevant ad-hoc duties.

Requirements

- Possess a degree in Information Technology or related fields.

- At least 3 years of broad range of software development experience.

- Strong Java experience for server side development, including hands on experience developing and consuming Restful API’s and webservices.

- End to End integration experience of Microservices / webservices with front end systems (websites, mobile etc.).

- Good understanding of agile methodology and design thinking as well as source code control systems and CI/CD pipelines.

- Familiar with programming practices such as Test Driven Development.

- Experience with SQL and relational and non-relational Databases (e.g. Oracle, MySQL, Cassandra).

- Experience with programming languages such as XML, JSON, HTML, HTML5, CSS, JavaScript.

The following will be highly regarded:

- Experience in designing, developing and deploying microservices - Experience in building highly available, performant and scalable clustered services using Docker, Kubernetes or Open Shift.
- Experience in node.js development.
- Experience in deploying with cloud based services and deployments, such as AWS, Azure or Google Cloud.
- Experience with web front end framework such as React, Vue or Angular.
- A proven ability to adapt to new development languages and environments.