What a HCD Design Director does at Visa Consulting and Analytics 

• You will serve as a Creative Director, lead design thinking with HCD approach, build new business and clientele, and support multiple products and services from the ground up.
• As a Director, you will join and lead engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and highly deadline driven.
• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive research, source data, lead cocreations and contribute to identifying potential solutions for a specific client problem or challenge. 
• Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges. 
• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members. 
• Contribute to key Practice building initiatives – Capability - IP generation, training, mentorship, team initiatives. 

About This Role

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall  eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features & inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and  in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing  eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Loyalty, Pricing,  OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.  

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work. 

Throughout your tenure, you will demonstrate the following competencies: 

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results. 
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages 
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future 
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. 
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy. 
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions 
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. 
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships 
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. 

Team Summary

The AP Corporate Communication function plays a critical role in driving Visa’s business growth by advancing and protecting Visa’s reputation in the region. The function focus on storytelling, thought leadership and content development that supports revenue growth across Visa’s three growth pillars. Not only does it increase the connections between Visa’s brand, culture, and innovation to ensure brand relevance, it also enacts proactive and defensive strategies to protect Visa’s business and reputation and evangelize Visa’s purpose. Driving the evolution of Visa’s culture and an enhanced understanding of Visa’s business strategy is a core part of what Corporate Communications does to protect Visa’s reputation in Asia Pacific.

What a Director, Business Planning Operations, AP Corporate Communications does at Visa:  

Reporting to SVP, AP Head Corporate Communication, the Director, Business Planning and Operations (BPO) of the AP Corporate Communication function will be responsible for business and workforce planning, strategy development and execution, budget management, management and control of the strategic project portfolio, provision of business support to markets, including enhancing business processes to maximize internal and in-market performance.     

This role is a key member of the AP Corporate Communication team, working closely with both hub and in market leads to facilitate planning, strategy and reporting activities. This role is the key liaison between global Corporate Communication function and the region, as well as a key member of the regional BPO network.  This role requires sound commercial and strategic mindset, as well as strong organizational and influencing skills to ensure its successful delivery, as it involves working closely with the various functional teams and subject matter experts across the organization in the AP Region.

In this role, you are expected to:

Business / Strategy

• Lead the AP Corporate Communication group in business planning, strategy development, drive effective leadership and operations through management of key business processes.
• Manage the tracking, reporting and analysis of AP Corporate Communication metrics and targets, and recommend changes or initiatives to achieve goals as necessary
• Manage and drive key strategic projects, which typically require cross-functional collaboration from initiation to execution, ensuring alignment with organization, business and market priorities
• Enhance the effectiveness of the AP Corporate Communication team by pursuing initiatives and process enhancements identified during annual planning sessions, quarterly and monthly business reviews
• Provide ad-hoc analysis and decision support as necessary
   

Planning / Operational

• Oversee the Annual Operating Plan and annual OKR / goal setting process ensuring that hub and market goals are aligned with AP Corporate Communication strategy
• Develop an effective tracking mechanism that monitors progress towards the agreed targets and objectives
• Collaborate with cross-functional teams to enhance and generate regular AP Corporate Communication dashboards, provide support in preparation of presentation materials for business review
• Continue to review, enhance business process to drive greater efficiency and share best practices within AP Corporate Communication and Global Corporate Communication
• Manage multi-year planning across AP Corporate Communication Collaborate with Finance Business Partner to drive quarterly forecasting and annual operating plan
• Manage AP Corporate Communication team townhalls and offsites agenda/content
• Project-manage large-scale events that AP Corporate Communication is responsible such as APMK, Client Events (on the agenda and content perspective, not events organization), as well as program manage regional communication campaigns

Reporting to the General Manager, the Director of Revenue is responsible for working with the Revenue Management team in determining strategic goals and tactical efforts, which drive revenue to the hotel. The Director of Revenue is responsible for ensuring that the inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel. This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer investment.

How your day looks like:

• Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance. Performs competitor checks and reports as appropriate.
• Leads the fortnightly revenue meetings.
• Provides analysis of demand factors, competitive positioning and future outlook and trends.
• Prepares Daily, Weekly, and Monthly Revenue reports to include production, trends, booking patterns as well as channel analysis.
• Develops fundamentals and provides guidelines to maximize revenues related to the sale of catering events, function space and all other revenue streams at the Hotel.
• Ensures that the revenue plan is updated on a daily basis, balancing all figures with the PMS and ensuring that all data input into the system is accurate – Geo source, Product quality and pricing.
• Actively manages the Hotel’s revenue system 
• Monitors transient and group production to ensure that an optimal mix is maintained and evaluates group booking requests to ensure that the Hotel is not displacing higher yielding revenue.
• Analyzes the impact of the revenue management strategy being implemented by the Mondrian Singapore team and advises relevant changes as when needed.
• Ensures that the Hotels' position in the GDS and other distribution channels is consistent with the Hotels' Selling Strategies, includes conducting rate and availability audits, and that rate parity is maintained across all channels.
• Ensures that all rate plans are built in accordance with established Mondrian Singapore guidelines.
• Accurately forecasts Mondrian Singapore short term (weekly) and long term (30, 60 and 90 days) business outlook.
• Works with Director of Sales and Director of Marketing to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel.
• Works with Director of Sales and Sales Team members to encourage strategic selection of the right piece of business.
• Responsible for developing, training, and providing guidance to the Revenue Analyst/Distribution Executive/ Reservations Team through day to day management.
• Participates in all Revenue conference calls with Corporate.
• Assists in managing relationships with third party online intermediaries especially OTA’s and Regional Travel Agents.
• Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting.
• Liaise with Group and Business Sales Managers, Reservations and Front Office to ensure yield and revenue management principles are understood and followed.
• Operationalizes hotel and corporate pricing strategies through definition and management of rate levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels.
• Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan.

OVERVIEW

The Digital Producer is an experienced news journalist, passionate about devising and executing engaging content published across CNBC International’s digital outlets, including desktop and mobile services and social media accounts. Sitting within the Events and Programming organization, this person will produce strategic, revenue-generating editorial content, and will be accountable for quality assurance, spearheading creative story-telling and journalism across a range of news and lifestyle topics, working through all aspects of the production process and collaborating closely with newsroom teams, including TV show teams, technical operations, editors and graphic designers.

The Digital Producer role may include some on-camera reporting work and formal management of direct reports when there is a business need.

KEY RESPONSIBILITIES

• Devise distinct and original editorial concepts for digital franchises, series and story-telling that optimise for different digital platforms.
• Oversee all elements of the production process including guest booking, scouting and securing locations, obtaining necessary permits and rights clearance forms, story-boarding plans, directing shoots, writing and clearing scripts, complying with NBCU Standards and Practices and collaborating on the editing and publication process.
• Clearly communicate editorial vision and logistical updates in the editorial planning process and in other team meetings.
• Manage shoots on location, giving clear direction to guests, on-camera reporters and camera operators.
• Work closely with TV features colleagues on adapting television content to maximize views and engagement on Digital platforms, including cut-downs and edits, shooting additional content and adding elements like graphics and text to video.
• Write compelling scripts to pictures, editing video and producing promos to deadline.
• Liaise with social media producers to optimise opportunities for social media reach. Track performance metrics to inform content formats.
• Balance multiple demands, decide and communicate priorities, schedules and objectives clearly among peers and to senior managers.
• Work effectively and collaboratively across time zones with teams in other regions.
• Manage direct report(s) by sharing objectives, setting clear goals, giving regular feedback and promoting training, news skills and career growth.
• Keep up to date with industry trends in digital production and publishing, sharing knowledge with colleagues.

Team Summary             

The AP Corporate Communication team creates and delivers communication programs that drive Visa’s business growth and advance and protect the company’s reputation. This team takes ownership of the Company’s external comms profile including Asia Pacific’s President and senior leadership team, Products & Solutions, Innovation, Commercial & Money Movement, Merchant Sales & Acquiring, Risk, Consulting and Analytics, Technology, and Strategy. We work across external, client and employee communication activities to promote Visa’s ongoing strategy to extend our payments network into new areas of opportunity and position ourselves as the partner of choice for banks, merchants, fintechs, technology companies and governments. In close partnership with the business functions, our team defines the company’s positions in the region on a wide range of industry topics and delivers corresponding thought leadership content.

What a Director, Business Communication does at Visa:

In this role, you will work with the AP leadership team and key functions across the business: Product, Merchant Sales & Acquiring, Technology and support on Global sponsorships & marketing. You will conceptualize and deliver communication programs that drive business results for Visa’s critical growth pillars and how these support the growth of our clients’ businesses. You will oversee regional thought leadership communication including content for external, client and internal audiences. This includes comprehensive corporate storytelling collateral, media and social campaigns, and stakeholder education delivered via a mix of channels including events.

In this role, you will be the regional communication lead for a range of areas that are central to Visa’s growth and manage the communication needs of the relevant functional teams and oversee communication campaigns that reflect these areas’ increased importance to Visa’s long-term growth strategy.  You will play a key role in managing issues and supporting crisis communication across Asia Pacific.

It is vital for the applicant to demonstrate knowledge and capability in helping regional and local business and communication teams engage stakeholders and reinforce Visa’s vision for the future of commerce as it relates to our long-term commitment to uplift economies. In addition to delivering high-quality communication programs, you will act as a trusted advisor to Visa’s leadership team in some of the region’s most complex functions, helping them talk about their business objectives in a way that has a meaningful impact in the communities in which we operate. You will also play a key role in ensuring the company’s public and client-facing messages in Asia Pacific are communicated with a whole-of-Visa perspective, coordinating across geographies to make sure all content, from press releases to speeches, is consistent and aligned.

Projects you will be a part of:

This team creates and leads many of the highest profile communication programs in the region. We oversee the Asia Pacific communication strategy to define and articulate Visa’s network evolution as it relates to innovation, trust and corporate citizenship. On a tactical level, you’ll support the delivery of regional strategic events and play a key role in developing thought leadership content for senior leaders.

You’ll also contribute to broader communication programs that the regional AP comms team is responsible for:

• Small business programs and expanding merchant acceptance
• Corporate storytelling to drive Visa’s critical growth pillars of value-added services and money movement
• Regional positions on innovations shaping the payments landscape, such as data privacy and cybersecurity
• Strategic initiatives
• Reputation challenges and opportunities associated with all of the above, including defining the value of Visa and issues/crisis management.

You will lead or work on communication programs that incorporate every aspect of the communications discipline, including public relations and social media (press announcements, key messaging, media interviews, bylines), client-facing communication (leading development of client-facing thought leadership collateral, supporting major client events as run by the Client Communication team) and employee communication (working closely with the Employee Communication team to promote functional priorities on internal channels and at the annual regional market kickoff meeting.)

You will work with the most senior leaders in the region to help them achieve their business objectives through strategic communication programs, and you will have a chance to work closely with colleagues in every market in Asia Pacific, as well as our global colleagues in the broader communication team.

OVERVIEW

The Digital Design Intern provides support to the Events and Programming team, assisting with creating still and motion graphics for CNBC International’s digital outlets, including desktop and mobile services and social media accounts. The role is ideal for university undergraduates aspiring to explore a career in design, video production, social media and/or journalism.

KEY RESPONSIBILITIES

• Work closely with graphic designers and producers on producing high-quality motion graphics for CNBC International digital properties, ranging from explainer videos to live event recaps
• Create infographics to bring news and feature stories to life for CNBC social media
• Design eye-catching thumbnails for CNBC.com, YouTube, Instagram, TikTok and other social platforms
• Support the team with creating visual presentations for internal and external stakeholders
• Share and pitch ideas in team editorial meetings and brainstorming sessions

Visa’s AP People Team is seeking a seasoned Program Manager to support our Visa Consulting Advisory business to oversee the development, implementation, and management of programs that span the entire employee lifecycle for our Visa Consulting Advisory business, from onboarding to development. The successful candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth.

Reporting to the Head of People Business Partner, AP you will work in close coordination with counterparts and Centers of Excellence for effective planning and delivery of programs supporting the entire employee lifecycle of Visa Consulting Advisory business from onboarding to development.

The ideal candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth. They will thrive in a fast-paced environment that is in a constant state of evolution and change, demonstrating a preference for strategy setting along with robust implementation to drive business and functional outcomes. The ideal candidate will possess functional expertise, a business-oriented and innovative mindset, and will be considered an expert on people and organizational matters.

What a Director, People Program Management does at Visa?

• Design, implement, and manage programs related to the employee lifecycle, including onboarding, training, performance management, and career development.
• Developing strategies to boost the sense of belonging among employees is a vital aspect of this role. 
• Collaborate with cross-functional teams to ensure programs align with organizational objectives and culture.
• Building programs which scale across AP and also look at specific customizations for country-based nuances.
• Partnering with Visa University to establish well-structured learning and career trajectories to promote the professional advancement and skill enhancement of our staff. By providing transparent and attainable growth opportunities, we can inspire motivation, foster continuous learning, and ensure talent retention within our organization.
• Collaborating with the relevant COE’s to build robust solutions.
• Drive with the implementation of the programs across the region.
• Develop robust communication strategies to keep stakeholders informed about program status and results.
• Monitor program performance, gather feedback and data, and adjust strategies as necessary to meet goals.
• Foster a positive work environment that supports diversity and inclusion.

Why is this important to Visa? 

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. 

In the rapidly evolving landscape of the payment industry, our VCA has emerged as the quickest expanding segment of our business in the Asia Pacific region. This swift growth not only highlights its significant contribution to our overall operations but also underscores its pivotal role in generating revenue for Visa.

Over the last five years, the VCA has experienced a record level of growth. As we continue on this growth trajectory, we are seeking a Director, People Program Management. This individual will be tasked with designing and implementing people-centric programs, with the primary objective of enriching the employee experience. By fostering a positive work environment that promotes job satisfaction and engagement, we aim to stimulate productivity and innovation, thereby driving the future success of our company.

Account Development is about building deep client relationships & unlocking solutions across the NIQ portfolio enabling our customers to succeed. The Account Development person is responsible for all client activity and overall success of NIQ at the client. This includes driving timely outcomes and client value (client satisfaction) through the analytics delivered that support NIQ’s ability to achieve revenue goals. Accountable for overall client financials. Works successfully across a matrixed organization structure, fully leveraging the service model. Essentially the general manager of a client or assigned clients. Responsibilities

• Building and maintaining strong networking and C-suite engagement with key players at client and leading discussions with a wide range of decision influencers and budget owners
• Developing external Joint Business Plan with client & achieving the operating plan for assigned client(s)
• Negotiating & managing regional NIQ contracts with clients to deliver on commitments
• Identifying sales opportunities for NIQ Services and Solution to help the client achieve strategic objectives
• Partnering with Sales Leaders in the region at NIQ to enable them to achieve sales goals
• Gaining familiarity with NIQ portfolio and inter-connectivity of different solutions
• Promoting NIQ through presentations at conferences and similar external events to cultivate specific new client leads and opportunities among existing clients
• Working collaboratively with Practice/Retail Analytic Consulting teams to ensure all work is connected to client business issues, is delivered on-time and focused on the outcome

Team Summary

The Director, Gaming Vertical Lead will be a part of the AP Growth Verticals team within the Merchant Sales and Acquiring (MS&A) hub organization. This is a team of thought leaders and execution-focused specialists who work with market teams to deploy acceptance growth initiatives, issuance opportunities, and seller-side solutions to catalyze growth across Asia Pacific. The team is also the regional co-ordination point and interface into the global verticals and segments and drives the overall strategy for multiple initiatives to grow Visa’s acceptance footprints.

As a key member of this team based in Singapore, you will be the subject matter expert for helping Visa’s market teams in identifying and delivering on opportunities within the Gaming vertical with client segments such as developers, publishers, console manufacturers and other gaming partners/enablers. This role will report to the Head of AP Co-brand & Growth Verticals in AP.

What a Gaming Vertical Lead does at Visa:

• Build, own and drive Visa’s Gaming segment strategy for merchants, acquirers, and enablers across the Gaming value-chain in Asia Pacific.
• Be the subject-matter-expert to Visa market teams to grow Visa acceptance, co-brands opportunities, acceptance solutions and various payment flows with gaming merchants (eg: game developers, online gaming platforms, console manufacturers) as identified in the regional Gaming strategy.
• Engage with ecosystem players including game developers, console manufacturers, gaming associations, digital distribution platforms and others to identify and build opportunities/partnerships to grow Acceptance in Gaming, update on trends and obtain industry feedback.
• Collaborate with key partners - both internal and external – in defining and executing Visa’s Gaming strategy in the region. Specifically, this includes building compelling sales collateral, developing a sales pipeline, co-pitching with respective Account Executives, partnering with Product teams to define appropriate products/services, Portfolio Optimization and building commercial arrangements where required.
• Front client engagements on relevant products/solutions such as Co-Brands, CyberSource, Tokenization etc and articulate Visa value proposition in Gaming customer-centric language.
• Increase Visa share of processed volume and grow Visa revenue (from core and Value-added Services) in the Gaming vertical.
• Be a thought leader and champion of innovation by staying current with industry trends, representing Visa in Gaming forums and market activities as a subject matter expert.

Why this is important to Visa

As a Gaming Vertical Lead at Visa, you will play a pivotal role in shaping our company's future in the burgeoning gaming industry in Asia Pacific. You will be at the forefront of building and driving Visa's Gaming segment strategy, actively shaping our presence in this rapidly expanding market.

This role provides an opportunity to be a part of an innovative and collaborative environment, where your subject matter expertise will be utilized to grow Visa's acceptance and create opportunities with gaming merchants. You'll have the chance to engage with key players in the gaming ecosystem, such as game developers, console manufacturers, and online gaming platforms, to forge strategic partnerships that can significantly contribute to Visa's growth.

Moreover, your work will have a direct impact on Visa's revenue as you increase our share of processed volume in the gaming vertical. You'll also have the platform to put forth Visa's value proposition in customer-centric language, enhancing our relevance and appeal in the gaming industry.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Regional Sales Excellence team has the mandate to develop Visa’s strategy to deliver against regional priorities that drive efficiency and effectiveness of Visa’s sales teams. The team has the “A” on delivering Sales 2.0 in the region. Sales 2,0  aims to ensure Visa transforms itself to a best-in-class sales organization and is arguably one of the most immediate of the companies’ key priorities. In addition to delivering on the 5 pillars of Sales 2.0, the team identifies growth areas for the business and drives focused execution of key priorities across a very diverse set of objectives. The team also approaches the business with a start-up mentality in terms of thinking and working differently and how we can improve the way we interact with clients and stakeholders across the business. Trying new ideas is key, working with cross-functional partners to some of these ideas to the fore. Examples include, reforming account planning and sales pipeline management, creating a regional deals repository (AP Deal Hub), starting a new vertical focused partnership team, partnering to bring the Sales Engine to life, designing Bootcamps for the business to test and assess our sales teams, and finally tailoring narratives for our sales teams to use directly with Issuers & merchant partners.

What a Director, Sales Excellence does at Visa:

The Director role in the Sales Excellence team sits within the Presidents Organization, and reports into the Senior Director of AP Sales Excellence. Based ideally at Visa's regional headquarters in Singapore (Robinson Road), the role will work very closely with the rest of the regional team as well as regularly liaise with in-market leads and global counterparts especially the PMO office running Sales 2.0 which is a senior and seasoned team. The role has a strong focus on identifying and executing on Sales 2.0 implementation in the markets, co-leading, monitoring and measuring the effectiveness of each pillar of Sales 2.0, and key work streams based on strategy and project manage the delivery of key initiatives. “Backwards influencing” the global strategy in order to shape Sales 2.0 to AP’s unique needs will be crucial to this role.

This is in addition to coaching & leading a direct report. Core deliverables are as below:

• Own and execute Sales 2.0 strategies in AP with a clear go to market approach across all 5 elements.
• Engage, “influence”, shape the global teams PMO office to ensure an AP flavor and relevance on Sales 2.0
• Accountable , Set, review, and maintain the highest levels of excellence in sales planning and sales operations. Embed tools, process, knowledge, and capability consistently across Asia Pacific that will drive the highest quality of execution and sales discipline
• Deliver methodology and know-how to ensure genuine execution and appropriate governance of sales tools and processes across the business, including testing new ways of working and different approaches to client management
• Consistently deliver excellence in adoption and use of CRM systems & methodologies across the business through consistent training and embedding of skills and tools
• Act as a thought leader and critical business partner to key partners especially the GCM’s and CM’s
• Proven ability to translate complex business needs into innovative data-driven solutions that optimizes client management engagement and streamlined sales operations processes
• Liaise with AP BPO and sales teams on the strategy, execution, and measurement of key strategic objectives.
• Lead by example, setting high standards for the team by setting strategic goals, challenging the status quo and developing diverse talent

Why this is important to Visa

The ideal candidate will form the glue that keeps AP’s strategic priorities aligned globally to Sales 2.0 ethos and ensure smooth Go to market implementation across all markets & functions in AP. Together with the regional and market leads, they will co-own key priorities for the region and ensure focused & consistent execution. In doing so, they will regularly liaise with regional and global leaders to present their work as well as rally executive endorsement for critical deliverables through their periodic reporting.

Projects you will be a part of:

Some of the projects that await the selected candidate are:

• ‘Sales 2.0 implementation and execution
• Drive sales planning, Target setting & training agenda for the region

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Focus on private wealth management segment, including high net worth and family offices. Form good understanding on the wealth management landscape and develop a good network within the segment.
• Develop and implement strategic initiatives to drive business growth, including but not limited to direct prospecting, referring channels and events.
• Develop in-depth understanding on moomoo’s platforms, products and solutions, able to differentiate and match accordingly to Private Wealth clients’ trading and investment needs.
• Initiate and drive internal improvements on platforms, products and solutions to better match the general needs of private wealth clients.
• Plan and work independently to achieve personal sales targets within a team setup, where you can leverage resources among your peers and other teams within the company.
• Maintain good relationship with family offices and HNW clients, and establish long term client retention and partnerships.

• At least 3 years of working experience in business development functions facing HNW clients or family offices, focusing on trading/investment products, platforms, or solutions.
• Have experiences dealing with private wealth clients on investment and asset allocation, ect.  Being able to advise accordingly.
• Self-driven in sales function and able to manage the whole sales cycle independently.
• Solid knowledge base in multi-assets, compulsory in equities trading. Able to pick up quickly on demonstrating trading/investment platform and solutions.
• Fast learner, effective communicator, and team player.
• Good command of Mandarin is a huge plus.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation, including quarterly commission
• Fun loving and diverse work environment
• Fair working culture

• Focus on financial institutions, including hedge funds, asset managers, trading companies, quant funds and robo advisors, ect. Form good understanding on the funds segment landscape and develop a good network within the segment.
• Develop and implement strategic initiatives to drive business growth, including but not limited to direct prospecting, referring channels and events.
• Develop in-depth understanding on moomoo’s platforms, products and solutions, able to differentiate and match accordingly to financial institutions’ trading and investment needs.
• Initiate and drive internal improvements on platforms, products and solutions to better match the general needs of financial institutions.
• Plan and work independently to achieve personal sales targets within a team setup, where you can leverage resources among your peers and other teams within the company.
• Maintain good relationship with financial institution clients and establish long term partnerships.

• At least 3 years of working experience in business development functions facing financial institutions, focusing on trading/investment products, platforms, or solutions.
• With trading background or has trading experience, being able to speak the language of traders is a huge plus.
• Self-driven in sales function and able to manage the whole sales cycle independently.
• Solid knowledge base in multi-assets, compulsory in equities trading. Able to pick up quickly on demonstrating trading/investment platform and solutions.
• Fast learner, effective communicator, and team player.
• Good command of Mandarin is a huge plus.
• Having passed CMFAS 1A, 6A and 6 or are exempted is preferred.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation, including quarterly commission
• Fun loving and diverse work environment
• Fair working culture

Reporting into the Senior Director, IDL Strategy, Alignment & Planning, this role is responsible for leading strategy and driving alignment across all four Business Units in the IDL Segment, as well as at the IDL Segment leadership level.

This role is imperative to ensure that we remain execution focused as one Segment, to achieve results for the markets and stakeholders across IDL. One key output of this role is the development and establishment of a Segment-wide 3yr Technology Roadmap that will generate market level roadmaps across each Business Unit.

In addition to the Strategy and Alignment responsibilities, the role also includes the oversight and governance. The person in this role will engage with McDonald’s Technology leadership, vendors, and Global cross functional teams to provide oversight of the progress against the Technology roadmap to Leadership.

The ideal candidate is a highly self-motivated individual with strong strategic abilities and communication skills, who can collaborate effectively with business, market, and vendor teams.

Duties and Responsibilities

Strategy & Alignment

• Defines a clear role and vision for the IDL Segment Technology organisation, consistent with the organization's vision, strategy, and direction.
• Create a rolling Segment level 3yr Technology Roadmap and monitor Global product and solution availability and future capabilities.
• Collaborate across the Segment to ensure that we stay aligned on all strategic objectives.
• Support key governance activities like the IDL Steerco, to facilitate engagement and alignment between Global, Segment and Markets
• Accountable for running 2 Extended Leadership meetings a year (Director +) to ensure continuous alignment across the team.
• Build and maintain strong relationships with a range of stakeholders including IDL Leadership, BU Leadership, Segment Teams, and Market teams (JP)

Communication

• Work proactively and share information with the Segment teams in a timely manner to consume at regular meetings or events such as Phase 0 planning, CIO meetings, Security summit, Supplier Summit, or ad hoc remote sessions.
• Manage and enhance the leadership update communication process to ensure that any critical risks are highlighted to key stakeholders early.
• Drive and align communication on key deadlines, technology market charges guide, changes to standards, to ensure that the market leads are aligned.
• Put a communication strategy in place to ensure the right cadence of information is being shared with the team to drive engagement.
• Work collaboratively while demonstrating, communicating, and reinforcing McDonald’s
  company Values.
• Proactively shape and refine the ideas and agendas of the Leadership team.

Governance

• Work closely with Technology leadership to provide oversight of the status and progress of key multi-year programs in the 3yr Technology roadmap (Sesame 1 and STA)
• Be the liaison for contact with center-based Global Technology teams.
• Govern the Global Technology Products & Services adoption or exception process.
• Oversight into the CR - Change Management (Solutions Services Process), and drive awareness across all stakeholder groups to ensure alignment of support tickets.
• Establish the appropriate communication channels to communicate IT Incidents Management and Support

Builds and Leverages Talent

• Supports the creation of successors for key organizational positions.
• Retains key talent by co-creating development plans that motivate and grow them.
• Shapes roles and teams in ways that develop people's unique capabilities while supporting business goals.

ServiceNow is looking for a Senior Manager of Digital Sales team, responsible for managing a team of Digital Sales Representative who manage opportunity identification and creation for our field sales organization. The Sr. Manager enables team performance by supporting and managing the team to achieve monthly, quarterly and annual goals.

What you get to do in this role:

• Provide leadership to your team. Manage new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use
• Manage quota achievement on a monthly, quarterly basis and annual basis.
• Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals
• Prepare reports for AVP, APAC Digital Sales
• Ensure that territories are assigned in CRM system Ensure accurate and  reporting of metric with territories assigned in the CRM system
• Perform a monthly performance appraisal for all personnel and administer performance improvement plans for any under performance
• Provide input to senior leadership in the development and administration of incentive compensation programs.
• Maintain current knowledge on ServiceNow's offerings
• Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies
• Travel for training or meetings may occasionally be required

What a Head of Digital Partnerships, AP does at Visa:

This role will be responsible for developing, executing, and leading, Visa’s Digital and Fintech Partnerships strategy across the region. This includes setting and driving the regional and in-country deal agenda with global, regional technology platforms and FinTech clients, while identifying deal opportunities that position Visa as the market leader. This person will lead a regional team of direct reports, as well as indirectly lead the FinTech activities and cluster FinTech leads across all 7 clusters in Asia Pacific.

Responsibilities include building and running a vertical business unit, including the following:

• Commercial Acumen
  • Set revenue targets for team members ensuring consistent finance and deal practices.
  • Lead the deal pipeline for strategic accounts, new fintech partners, and venture activities, including identification, structuring, negotiation, closing, and management.
  • Oversee account and relationship management, aligning sales plans with client's business objectives.
  • Continuously review market landscape, fostering relationships with emerging players and start-ups.
• Consultative Selling & Product Knowledge
  • Champion a consultative selling approach, leveraging deep technical product knowledge across the entire suite, and working cross-functionally to create and deliver tailored solutions.
  • Develop and execute customized strategies and plans to increase revenue and market share for select strategic partner accounts, identifying opportunities through a strong understanding of the segment and customer's business needs.
  • Utilize Visa solutions across all product platforms to meet customer's business needs and create strategic opportunities
  • Develop and instill a programmatic process for new strategic fintech deals, serving as the central client coordination leader and fostering collaboration with the executive team.
• Stakeholder and Relationship Management
  • Establish and foster strong relationships with external stakeholders (clients, partners & regulators) and within the Visa organization, promoting in-depth and productive interactions at all levels.
  • Lead the development, negotiation, and signing of deal proposals, working with various internal stakeholders to ensure partner implementations are on track and delivering against plan.
  • Proactively identify and solve complex problems that impact the management, relationship, and direction of the business, using these insights to guide the development of strategic partner relationships.
• Thought Leadership / Mindset for Innovation / Strategic Thinking
  • Act as the spokesperson for driving partnerships within Visa and across the industry, leveraging your perspective to influence industry conversations.
  • Collaborate with the innovation team to recommend, develop, and implement new and creative approaches to grow the client's business.

The Director of People & Culture will lead the development and implementation of human resources strategies and initiatives aligned with the overall business strategy. This role will oversee all aspects of human resources practices and processes, fostering a positive and productive work environment, and ensuring the organisation’s culture reflects its values and mission. The Director of People & Culture will be a key strategic partner to the executive team, driving organizational effectiveness and employee engagement.

 Our stage is the world. Our time is now. We are an equal opportunity employer.

How your day looks:

Strategic HR Leadership:

• Develop and execute HR strategies that support business objectives.
• Partner with the executive team to align HR initiatives with organizational goals.
• Lead workforce planning and talent management to meet future business needs.

Culture and Employee Engagement:

• Foster a positive, inclusive, and high-performance work culture.
• Develop and implement employee engagement programs to boost morale and productivity.
• Conduct regular surveys and feedback sessions to assess and enhance employee satisfaction.

Talent Acquisition and Retention:

• Oversee the recruitment and selection process to attract top talent.
• Develop retention strategies to reduce turnover and retain key employees.
• Implement effective onboarding programs to ensure new hires are integrated successfully.

Talent Acquisition and Retention:

• Oversee the recruitment and selection process to attract top talent.
• Develop retention strategies to reduce turnover and retain key employees.
• Implement effective onboarding programs to ensure new hires are integrated successfully.

Performance Management:

• Design and implement performance appraisal systems.
• Facilitate continuous feedback and development discussions.
• Develop succession planning processes to ensure leadership continuity.

Learning and Development:

• Identify and address training and development needs.
• Create and manage employee development programs.
• Promote a culture of continuous learning and growth.

Compensation and Benefits:

• Oversee the development and administration of compensation and benefits programs.
• Ensure competitive and fair pay practices.
• Conduct regular reviews of compensation structures and benefits offerings.

Employee Relations and Compliance:

• Ensure compliance with labor laws and regulations.
• Develop and maintain HR policies and procedures.
• Manage employee relations issues and provide conflict resolution.

Diversity, Equity, and Inclusion (DEI):

• Lead DEI initiatives to create a diverse and inclusive workplace.
• Develop strategies to promote equity and inclusion across the organization.
• Monitor progress and effectiveness of DEI programs.

HR Analytics and Reporting:

• Use HR metrics and analytics to inform decision-making.
• Prepare regular reports on HR metrics and trends for the executive team.
• Continuously improve HR processes through data-driven insights.

The Digital News Intern supports the Digital Reporters, Correspondents and Editors in publishing news stories on CNBC.com website. This role is ideal for university undergraduates aspiring to explore a career in news journalism. You have keen interests and passion in business, economics, and financial markets. There will also be opportunities to learn about business and markets, as well as the fundamentals of journalism.

Your responsibilities include, but not limited to:

• Report and write news stories via a multimedia platform under the guidance of the Editor
• Learn how to leverage on charts, images and videos to create compelling news stories
• Assist the Digital team to ingest articles from partner organizations into a content management system
• Research and fact-find news stories for the TV show production teams
• Clip videos for CNBC.com website
• Be involved in sharing, discussing and/or pitching ideas for news stories

The Digital News Intern supports the Digital Reporters, Correspondents and Editors in publishing news stories on the CNBC.com website, with a particular focus on our China coverage. This role is ideal for university undergraduates aspiring to explore a career in news journalism. You should have keen interests and a passion for business, economics, and financial markets. There will also be opportunities to learn about business and markets, as well as the fundamentals of journalism.

Your responsibilities include, but not limited to:

• Report and write news stories via a multimedia platform under the guidance of the Editor
• Assist the China correspondent with fact-finding, translations and communications
• Learn how to leverage on charts, images and videos to create compelling news stories
• Assist the Digital team to ingest articles from partner organizations into a content management system
• Research and fact-find news stories for the TV show production teams
• Clip videos for CNBC.com website
• Be involved in sharing, discussing and/or pitching ideas for news stories

The Digital Video & Social Media Intern will support the Digital Video & Social Media team to strategically promote CNBC’s digital properties and drive traffic through social publishing of multimedia content. This role is ideal for university undergraduates aspiring to explore a career in multimedia news journalism. You have keen interests and passion in business, economics, and financial markets. There will also be opportunities to learn about business and markets, as well as the fundamentals of journalism.

Your responsibilities include, but not limited to:

• Drive traffic and awareness of CNBC’s digital properties through social publishing of multimedia content in a timely fashion
• Assist with video live streaming for selected events
• Support field production of native content for CNBC’s social media platforms
• Be involved in the pre-production and post-production of digital videos, such as planning and coordinating logistics, video editing etc
• Work closely with colleagues in EMEA to amplify CNBC content on social media platforms
• Collaborate with the wider newsroom — TV, Features and Digital — for joint projects to achieve strategic goals through social media platforms
• Compile reports for social media campaigns, monthly statistics and digital video performance

Purpose: This role will have the opportunity to work with a dynamic international team in a fast-paced environment to push the boundaries of digital storytelling, while elevating and amplifying the NBCUniversal brand within the media and advertising industry. 

Your responsibilities may span the following areas:

• Support design team in the delivery and execution of 360 commercial content solutions across digital, social and TV.
• Support live commercial productions: designing of creative assets, ad banner creation, branded content design, Powerpoint Presentation designs
• Support with the development of design mocks

Work with the broader Catalyst team to ensure optimal pitch to deal conversion rates and repeat clients

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Teisco, Heritage Guitars, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

We are looking for an experienced digital piano technician to join our regional team. The role is based in Singapore and will be focused on delivering the best possible customer service for the musical instrument repair industry. We want somebody who is self-driven, passionate, and very organized. Someone who matches our spirit and desire and to keep challenging ourselves to push to be the best in the industry.

As a Freelance Digital Piano Technician, you will be responsible for diagnosing, repairing, and maintaining digital pianos for our clients. This role requires a deep understanding of digital piano technology, excellent problem-solving skills, and the ability to provide exceptional customer service.

The incumbent will be responsible for the following:

●      Diagnose and troubleshoot issues with digital pianos, including electrical, mechanical, and software-related problems.

●      Perform repairs and maintenance on various models of digital pianos.

●      Conduct regular inspections and tune-ups to ensure optimal performance.

●      Provide detailed reports on the condition and necessary repairs for each instrument.

●      Offer expert advice and guidance to clients regarding the care and maintenance of their digital pianos.

●      Stay up-to-date with the latest developments in digital piano technology and repair techniques.

●      Maintain a clean and organized workspace, ensuring all tools and equipment are in good working condition.

●      Communicate effectively with clients and supporting teammates to schedule appointments and provide updates on repair progress.

●      Proven experience as a digital piano technician or similar role.

●      Strong knowledge of digital piano technology, including hardware, software, and electronics.

●      Proficient in using diagnostic tools and repair equipment.

●      Excellent problem-solving skills and attention to detail.

●      Ability to work independently and manage time effectively.

●      Strong communication and customer service skills.

●      Valid driver's license and reliable transportation (on-site work is required).

●      Certification or formal training in digital piano repair or a related field. (Preferred)

●      Experience working with a variety of digital piano brands and models. (Preferred)

●      Familiarity with MIDI technology and software. (Preferred)

●      Competitive hourly rate or per-job payment, based on experience and scope of work.

●      Flexible work schedule with the opportunity to work remotely or on-site as needed.

• To develop, maintain and support the activities with measurements and control team, consisting of evaluation and selection of hardware components like sensors, transmitters, actuators, and data acquisition systems.
• Explore and implement IoT architecture solutions for industrial assets between hardware and cloud.
• Design and explore IoT platform solutions using various tools such as Node-Red, Grafana and Influx DB for edge-based machine learning use cases.
• Evaluate and develop intelligent measurement strategies to obtain required signatures of industrial machines.
• Implement IoT solutions which enables industrial PLC of various protocols to cloud-based systems.
• Conduct market research on innovative solutions for Digital Twin.
• Report writing and documentation.

Team Summary

The IPVMC Client Services (CS) Team is currently a team of 10 located across the region covering clients across 5 countries: Indonesia, Philippines, Vietnam, Myanmar and Cambodia. The Global Clients team of 2 are located in Singapore and cover Visa’s Global Clients.

The team is accountable for managing the post-sale and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance.

What a Senior Director, Head of Client Services IPVMC & Global Clients does at Visa?

The Senior Director, Head of Client Services IPVMC & Global Clients is a senior leadership role, reporting to the SVP, Head of AP Client Services, and will lead the team responsible for managing the post-sales and operational relationships of clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance across the IPVMC markets and Global Clients.

The Senior Director is expected to provide strategic, functional, and technical leadership for all the operational activities for applicable clients, including the cross functional delivery of systems and services. They will define and deploy client service strategies across the different client types including proactive Client Success planning. This will ensure their Client operational goals/success metrics are understood, intended outcomes are met and client readiness activities for upcoming mandates are tracked in Client Success Plans. In addition, a key tenet will be to develop and enhance success metrics for the team they lead to ensure Client satisfaction is not only measured, but is exceeded, using net promoter scores, survey results, OKRs, in person meetings, outreach calls, and other factors to determine accountability and proactive engagements by their team members. 

The Senior Director is accountable for building a high-performing and cohesive team, aligned to the global Client Success strategy, by providing leadership to a team of people leaders and individual contributors. They should do this through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. They are accountable for personifying the Visa leadership principles while providing guidance to direct reports, cross-functional staff, and senior management to proactively drive Client Success whilst ensuring effective resolution of high-priority issues with potential of significant financial implications.

In this role, you are expected to:

• Lead courageously to inspire the IPVMC & Global Clients CS team, focused on delivering excellent client experience and optimizing our clients’ performance.
• Be a member of, and active participant in, the AP CS Leadership Team and IPVMC & Global Clients Leadership Team.
• Own the expense budget for this group, as well as revenue and sales targets and Objectives/Key Results based on the multi-year Client Success transformation.
• Drive the development and delivery of key strategic initiatives in support of the global Client Success transformation, inspiring and holding team members to account for enacting key changes in support of the future state vision.
• Establish and foster outstanding relationships with executive management team stakeholders from Clients and is adept at independently managing and resolving challenging and complex client escalations by obsessing about clients. 
• Develop and maintain outstanding relationships with key Visa cross-functional stakeholders. Represents the voice of the client on all operational initiatives and issues with key internal partner organizations including CS, Sales, Product, Merchant Sales & Acquiring, Finance, Risk, Legal and Technology.
• Build and maintain highest quality relationships across all key clients, industry participants and regulatory bodies. Establishes thought leadership in domains on payments, operations, innovation and technology. 
• Own the holistic post-sale and operational relationship of the client portfolio, acting as a key ambassador of all Client Services teams by providing the central voice of Client Services to Clients and Sales Account Owners.
• Act, on an ad-hoc and as needed basis, as the central escalation point for managing client escalations concerning major incident/crisis responses.
• Provides thought leadership expertise on the latest global payment processing trends, Visa solutions, and technologies to provide a world class Client experience.
• Manage all CS staff in the IPVMC cluster, some of whom dual report to other CS functions, requiring partnership and coordination with other CS Leads.
• Be available for international travel 40% of the time due to the regional footprint of clients, direct reports and team members.

Why is this important to Visa?

This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa’s Client Success transformation, by leading and developing a high-performing team of Client Success Managers to maximize client benefits realization and value from Visa products via proactive optimization processes.

Sales Administration Responsibilities

• Establish leads/partnerships and direct efforts to achieve Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia room night goals based on market segmentation and budget and to develop ongoing relationships with the clients
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals
• Develop account qualifications criteria and use market research to identify priority markets and accounts , to assign sales to assure coverage to all major markets and segments
• Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
• Develop annual sales department budget and execute sales programs and activities

​​​​​​​​​​​​​​Sales Personnel Development Responsibilities

• Recruit, select train and motivate Sales department personnel to achieve sales goals
• Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
• Maintain established personnel policies and procedures of the hotels

Market Planning Responsibilities

• Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
• Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
• Monitor forecast of all Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia and identify valley periods of sales emphasis and achieve forecast

Communications Responsibilities

• Maintain close and open communication with other department heads
• Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
• Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
• Maintain  timely and responsive communication with accounts and prospects

Personal Account Servicing Responsibilities

• Joint service key accounts with Senior / Sales Managers  and ensure continuity in our communications with accounts

Inventory Management Responsibilities

• Monitor transient bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenue
• Ensure all corporate transient contracts are loaded and kept within a central file

Other Responsibilities

• Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
• Comply with hotel and department policies and procedures at all times
• To carry out other duties as and when assigned by the Management of the Hotel