Responsibilities:

• Provide 1st level IT support to around 40 users
• Coordinate with IT vendors on maintenance, upgrade, security issues
• Manage IT procurement and inventory
• Assist with the provisioning and deprovisioning of equipment to users
• Develop and maintain in-house IT documentation and user guides
• Support planning and project execution for strategic initiatives (both IT as well as non IT projects)

Requirements:

• Possess good understanding of Telecommunications Infrastructure and IT system knowledge
• Able to manage multiple projects/proposals
• Effective communication (both written & verbal), interpersonal skills and personable
• 1 to 5 years relevant experience
• Knowledge in Logistics/Freight Forwarding is an advantage

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

• Responsible for full sets of accounts and ensure all the journals, AP, AR and billing as well as monthly financial statements, management reports and supporting schedules are submitted promptly and accurately
• Prepare yearly audit report and supporting files for review, liaise with auditors on all audit issues and queries relating to the company
• Prepare quarterly GST return schedule to ensure statutory compliance
• Prepare annual income tax schedule and liaise with tax agent for the income tax filing
• Liaise with company secretary for necessary documentation
• Liaise with IT personnel to resolve any uncaptured sales transaction or any system related issues
• Prepare HQ reporting and internal management reporting as and when required
• Review and improve on current work processes/reporting for better efficiency
• Responsible for monthly and yearly account closing
• Any other ad hoc duties or projects as per assigned by superior

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Point of Sale (POS) Support:

• Oversee the installation and removal of POS systems in-store.
• Provide initial diagnosis and level 1 troubleshooting support for POS issues.
• Conduct POS induction for newly onboarded staff.

Software and System Support:

• Offer software and system support and troubleshoot issues across various departments.
• Install and grant system access to each department.
• Manage and ensure the smooth operation of our in-house systems.
• Oversee internal and external application upgrades.

Network Security and Maintenance:

• Manage telephone and internet lines.
• Assist in headquarters network maintenance.
• Ensure adherence to headquarters network security policies.

Hardware Support:

• Provide technical support for desktops, laptops, printers, network devices (VPN, routers, Wi-Fi, switches), AV equipment, and web conference devices.
• Manage IT device warranties and accessory purchases.

Stock take Support:

• Actively participate in stock take exercises.
• Offer support in generating general reports.
• Prepare the necessary hardware, such as laptops and scanners, for stocktaking.

Additional Responsibilities:

• Fulfill any other ad-hoc duties or projects as assigned.

Requirement:

• Possess a diploma in IT or an equivalent qualification.:
• 1-2 years of relevant experience, with a preference for experience in a retail or FMCG (Fast-Moving Consumer Goods) setting.
• Exhibit strong attention to detail.
• Demonstrate a proactive approach, reliability, and a collaborative team spirit.
• Display a high level of motivation and self-initiative, with the ability to swiftly address and resolve issues.
• Capable of working autonomously with minimal supervision.
• Possess effective interpersonal and communication skills.
• Proficiency in MS Office is expected.
• Prior experience with SAP systems, particularly in the MM (Materials Management), LE (Logistics Execution), and FI (Financial) modules
• Candidates with knowledge of computer networking and internet technologies will be particularly advantageous.

Please note that all positions must be applied for through the portal; applications sent via direct email will not be considered for shortlisting.

Primary Objective

The Merchandising Administrator is responsible to support all business reporting for the Merchandising department in all areas of the department especially in the functions of merchandising & brand marketing.

The main focus for the role is on weekly, monthly, quarterly, annually & other ad hoc business, merchandizing and management reporting for the assigned regions. The role reports directly to the Merchandising Director with indirect reports to the Merchandising Managers.

JOB DUTIES & RESPONSIBILITIES

1) Business Reporting

• Generate, perform and potentially analyses relevant merchandising/performance ROI reports which will be in a weekly, monthly, annually period based, detailed reports for sales by SKU/brands report, stock level monitoring, identify/monitor slow moving, promotions & bestsellers items
• Reporting on ad-hoc price data summary & survey verification on pricing
• Additional Global Merchandising support for ad-hoc reporting for SG, HK & Korea.

2) Purchase Order & SKU Maintenance

• Extract system data such as [historical sales, stock inventory, on order, pricing] to prepare buying spreadsheet for Buyer to work on
• Upload PO and follow-up vendor shipment delivery status
• Upload prices data and other information by SKU
• Creation of New merchandises SKU

3) Shipment & Stock Management

• Communicate to Logistics & Brands for shipment PO/stock issues/ any discrepancy reporting
• Communicate to Operations on stock availability/ arrivals/ requisitions/ transfers etc
• Distribution list preparation for New merchandises
• Communication to Operations for New merchandise orders

4) Additional duties

• Any other administrative tasks which may include but not limited to order processing, creating & maintaining system SKU data, managing non-commercial items, liaising with warehouse on shipment status & stock related matters
• Follow up on monthly routine with Brands e.g. sales incentive/contest & on-counter GWPs & discount summary update
• Manage timely stocks return to vendors and stocks write-off/conversion
• Provide GWPs shipping information for warehouse follow-up on SKU tagging
• Ensure & communicate agreed promotion mechanics with vendors & Operations

Key Responsibilities:-

You play a vital role in creating a memorable experience for all our passengers. As a Customer Service Officer, you will lead a team performing different roles such as check-in, greeting passengers upon their arrival and ensuring a smooth departure process.

Key Requirements:-

• Possess at least 2 GCE A level credits or a diploma in any discipline from a local polytechnic
• At least 1 -2 years of work experience in a customer service / hotel / lounge related industry
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile

**Joining Bonus up to $5000

Do check with us the terms and conditions

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Department.

RESPONSIBILITIES:

• Ensure accurate and timely data entry into our operating system.
• Ensure a smooth and timely process flow regarding the air Import Department.
• Accurate and timely data entry into the operational system.
• Track and trace all air Import files and report the status/updates internally and to the customers.
• Ensure that customer’s freight is delivered on a timely basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards.
• Consistently work on maintaining good understanding, communication, and relationship with our customers, airlines, trucking companies, and others.
• To make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations.
• Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient, and productive.
• Ensure all customers' standard operating procedures are followed and updated in the Standard Operating Procedures (SOP).
• Meet KPI standards, as per the company’s procedures/customs requirements.
• Timely response to emails from customers, suppliers, carriers, and our internal network.

REQUIREMENTS:

• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• With at least 2 years experience;
• Pro-active and strong organizational skills;
• Good computer skills (Excel, Word, PPP, and Outlook);
• Able to work on half-day Saturday.
• Will be assigned to Changi Airfreight Centre

WHAT WE OFFER:

• Staff Health Benefits
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

Job Description

• Plan & monitor daily Operations staff duties
• Plan & monitor Fleet & Non-fleet customer vehicles for maintenance & inspection
• Raise quotation for damages upon vehicle check return & inform the hirer.
• Monitor all releases/returns/replacements and ensure all documents are uploaded into the system.
• Liaising with workshops on vehicle issues/GPS installation etc
• Any other ad-hoc job assigned by the supervisor

Job Requirements:

• Minimum 2 Year(s) of working experience in the related field is required for this position.
• Great teammate with initiative and a positive attitude towards learning
• Self-motivated individual with strong sense of responsibility
• Possess a valid class 3 driving license

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

 We are looking out for committed & passionate individuals who are eager to make a difference to the society to join our organisation.

RESPONSIBILITIES

As a Programme Executive, your main role is to provide all areas of support to Programme Manager in the planning, organising, implementing and overseeing of the overall running and execution of programmes and activities of the Centre.

You are also to work closely with volunteers, corporate sponsors and TSA corps to execute all planned programmes and activities to meet the needs of beneficiaries.

You are also expected to be involved in developing communication platforms for sharing of information on programmes and activities to beneficiaries.

As Programme Executive, you also help to ensure the efficacy of programmes and services especially in developing platforms to measure its outputs and outcomes.

Fundraising will be a part of your role and you are to support the Centre Manager in all fundraising initiatives of the Centre.

Programme Development,  Implementation & Evaluation

• To work closely with Programme Manager, staff and relevant volunteers to identify the aftercare needs of the released inmates and develop programmes and services to address these needs.
• Plan and co-ordinate and implement programmes and services according to identified plans that enhance the re-integration potential of released inmates.
• Engage and collaborate with other stake-holders, individual volunteers and corporate partners to maximise resources and to execute the programme and services to achieve the desired outcomes.
• Develop structures and processes for collection and collation of information on programme and service utilisation by beneficiaries with purpose of evaluating its outputs and outcomes.
• Assist in generating quarterly reports on programmes and services to management, corporate donors and partners.

Volunteer Recruitment, Development And Management

• Ensure there is a proper procedure in recruiting, orientating, supervising, and evaluating volunteers and to constantly review these processes for service improvement and delivery.
• Develop communication channels where enquiries, feedback, updates, and concerns could be mutually raised by the volunteers and the Centre and to ensure there is proper follow up and closure carried out on all matters raised.
• Ensure all volunteers are screened by Singapore Prison Service (SPS) and only those who cleared the screening could be recruited for service.
• Ensure all volunteers are briefed of the guidelines set by SPS and the Centre to observe proper boundaries, ethical and safe practices in their engagement of beneficiaries.
• Develop and implement structures and processes in which volunteers undergo identified and appropriate training and development courses that are in alignment to SPS and Centre’s training plan.
• Develop platforms or structures to ensure that the well-being of volunteers is taken care of and that they are duly recognised for their effort of supporting beneficiaries.

Others

• Assist the Centre in fund-raising initiatives especially to plan and organise events involving external stake-holders, corporate partners, volunteers and community to generate fund and support for the aftercare programmes and service.
• Support and assist the operation of the faith-related work of the Centre involving the beneficiaries especially the weekly chapel services both inside and outside the prisons.

• Degree in Human Resources Management, Business Studies/ Administration/ Management or equivalent.
• Good interpersonal, analytical, and problem-solving skills
• Strong communication and coordination skills.
• Meticulous, resourceful, independent and able to work in a fast-paced environment.

Working hours

On 3 days a week from 9am to 6pm 

Working location

Prison Support Services

7 Upper Changi Road North, Singapore 507705

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment at Inflight Catering Centre (ICC) 1 & 2
• Be technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of ICC systems and equipment (e.g. warehouse systems, material handling and automation systems, refrigeration systems, kitchen equipment, packaging and inspection machines, washing machines, waste management systems, etc.) and other technical related knowledge
• Manage, perform and ensure all maintenance activities and repair works are timely follow-through according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe
• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities
• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime
• Be proactive in resolving technical faults, contributing initiatives and continuous improvements
• Always observe and follow all Safe Work Procedures and Food Safety requirements
• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately
• Perform and support other relevant duties and projects assignments if required

JOB DESCRIPTION

1. Quality Control Inspection

• Issue solution log sheets for compounding.
• Oversee the inspection process for raw materials, packaging materials, chemicals, in-process materials, semi-finished goods, and outgoing finished goods to ensure compliance with specifications.
• Ensure that inspections are conducted based on specified sampling methods and frequencies.
• Release qualified direct materials and finished goods following rigorous quality standards.
• Prepare and maintain product quality documentation based on ISO specifications.
• Develop and review test methodologies, providing necessary training to QC Inspectors when required.

2. Training and Leadership

• Train and motivate the QC team, fostering a positive and professional work environment.
• Conduct GMP, HSE, and Security Threats training for new personnel and annual training for existing staff to ensure awareness and compliance.

3. Compliance and Facility Management

• Conduct regular checks on the cleanliness of the facility, ensuring adherence to GMP standards by production staff.
• Manage pest control program and indoor air quality monitoring.

4. Customer Complaints Handling

• Facilitate meetings with internal departments to resolve product quality issues raised by customers.
• Provide timely updates to customers regarding the status of quality issues.

5. Non-conformance Investigation

• Conduct thorough investigations on non-conformance reports to identify and address discrepancies and deviations from specifications.

6. Product Trials and Issue Resolution

• Actively participate in trial runs of new products, identifying and troubleshooting quality control issues during production.

7. In-house Laboratory Management:

• Oversee and manage the operation of the in-house laboratory to maintain high-quality testing standards.
• Take responsibility for stock inventory of laboratory consumables.
• Schedule and oversee the calibration of equipment to maintain accurate and reliable results.

8. Quality Management System

• Support the maintenance and improvement of quality management systems. Process documents for revision and approval.

9. Reporting and Audit Support

• Prepare monthly QA reports.
• Conduct quarterly 5S / GMP / Process audits and identify areas for improvement.
• Review and approve suppliers, including conducting audits of critical suppliers.
• Support the Senior Quality Manager in internal and external audits to ensure conformity with established quality standards.

10. Digitalization of QC Forms:

• Participate in the setup, implementation and maintenance of digitalized QC forms for efficient and streamlined documentation.

11. Continuous Improvement Initiatives:

• Drive and deliver Continuous Improvement to quantitatively and qualitatively improve efficiency and quality of Kleen-Pak’s operations, products and services.

12. Perform other related duties as required or as directed by the Senior Quality Manager.

JOB REQUIREMENTS

• Bachelor's degree in Chemistry or a related discipline.
• 3 years of hands-on experience in Quality Assurance/Quality Control Processes.
• Proficient understanding of ISO 9000, GMP, and 5S methodologies.
• Certification in ISO 9001:2005 Lead Auditor is advantageous.
• Proven experience in the implementation, maintenance, and improvement of Quality Management Systems.
• Track record of supporting internal and external audits, including supplier audits.
• Experienced in laboratory management, oversight of testing standards, inventory management, and equipment calibration.
• Demonstrated ability to train and lead a team, fostering a positive work environment and ensuring staff compliance with quality standards.
• Strong analytical skills to investigate non-conformances and deviations, troubleshoot quality issues, and implement effective solutions.
• Excellent communication skills, both written and verbal, for facilitating meetings, providing customer updates, and preparing reports.

Job Description & Requirements

Job Title: Accounts Executive

We are looking for a dedicated team player to join our team. It is a fast-paced work environment with many opportunities for career growth. Candidate should be able to converse fluently in English. It will be a 5.5-day work week with an alternate Saturday off.

Job Description:

· Partial account AR/AP (Local Trade Transactions)

· Track and post receipts from Customer.

· Issue Credit note to Customer.

. Control, Monitoring and follow up invoice and Delivery order with internal and external parties. (Driver Excel)

· Prepare and post journal entries

· Reconcile, Monitoring and posting for E-commerce Commission.

· Prepare short load / short pack goods Report

· Reconciliation of customer payment to subledger.

. Internal bank fund transfer.

· Liaise with stakeholders on their queries and resolve issues

· Assist in FP&A and treasury work

· Assist with adhoc duties when required

Job Requirements

· Diploma in Accountancy

· At least 2 years of relevant experience in full sets of accounting

· 5.5-day work week

· Ability to adapt to local SME practices

· Highly proficient in SAP and MS Excel

· Pro-active and positive attitude in a multicultural environment

· Good ability to communicate in spoken and written English

· Immediate starters preferred

Qualification: Polytechnic / ITE graduate

Work Timing: 08:30 am to 6 pm (Mon to Fri), 08 am to 12.30 pm ( alternate Saturday’s on shift basis)

Job Location: Dashmesh Singapore Pte Ltd, 19 Loyang Way, #03-23, Singapore 508724.

Interested candidates can send their resume to [email protected] or [email protected]

Job Responsibilities

• Responsible for preparation and closing of monthly and annual financial statements
• Responsible in full set of accounts
• Coordinate and liaise with internal parties to support intercompany activities/transfer
• Support and ensure compliance with all finance filing requirements, tax filing requirement (GST/CIT/WHT), audits, procedures and forms both statutory.
• Verify on daily petty cash and monthly reimbursement claims as well as handling of staff purchase
• Checking and keying of daily sales report
• Updatingn weekly operations report
• Work closely with the management team and different departments
• Review and finalize accounting work completed by your team
• To support any ad-hoc assignments

Job Requirement

• Diploma in Accounting or related fields
• At least 3 years of relevant experience in Accounting
• Meticulous and organized
• Able to plan, analyze and solve problems, conscientious and accurate
• Must possess excellent written and verbal communication skills to work closely with the team

Job Highlights

• Monthly Commission
• Outstanding Career Opportinuties
• Be part of a High Performing Team

Responsibilities :

• Call on assigned customers in person to promote and sell company products and services.
• Pursue new business leads and expand customer base and potential sales.
• Establish and maintain effective business rapport with customers.
• Meet specified sales objectives in line with overall objectives of the branch.
• Maintain market awareness, industry trends and information both on customers and suppliers.
• Handle Singapore and Malaysia (JB).

Requirements :

• Experience in Electronics or Component Sales.
• Strong interpersonal and organizational skills.
• Able to work independently to meet deadlines in a fast-paced environment.
• Self-motivated individual with mature disposition and a positive attitude.
• Experience with Aerospace, Defense and Transportation Industry will be an advantage.

Sapphire Windows Senior Sales Executives are skilled in customer relations, have high EQ and are highly motivated individuals. They are tech-savvy, open to learning and believe in both working smart and working hard. In a team, they suss out market trends, tackle challenges and propose customised solutions to our customers. If you would like to be part of this team, read on!

Responsibilities

• Manage the sales cycle from cold calling and/or enquiries, through to presentations, quotations, closing and after-sales customer service.
• Gain market knowledge so as to identify new trends and sales opportunities.
• Achieve sales targets and KPIs set by the company.
• Weekly reporting in our in-house SAP software.
• Do reports and presentation slides using microsoft

Requirements

• Minimum GCE ‘O’ Level.
• Good command of English both spoken and written.
• Conversational Chinese is a bonus.
• At least 5 years of experience in sales.
• Possesses Class 3 driving license and own vehicle.
• Tenacious personality and able to work in sometimes rugged conditions at site.
• Believes in the more you do, the more you get.

Remuneration

Basic salary + commission + bonus

Company Overview

Sapphire Windows was established in 1989, and to date has completed more than 2500 projects in Singapore and around the region. Our high quality UPVC window and door systems are targeted at the most discerning customers.

We are in the manufacturing industry for the construction sector. Located in the Loyang Industrial Estate, we are in the midst of expanding from 15,000 sq ft to a 60,000 sq ft premise.

We strongly pride ourselves on delivering best in class windows and doors for homes and buildings. By combining technology with innovation, we have succeeded in engineering doors and windows that far exceed expectations of the customers and sometimes even the industry. By continuing doing what we do best, coupled with an open mind for ideas and innovation, we aim to make the years ahead of us the best years to come.

Why join us?

As we look towards the next stage of growth, we know that our most important asset are our people. Talented, driven and hardworking individuals with the ability to work closely in a team are valued highly, and these are the people spearheading our growth to reach new heights.

As we expand our teams throughout the company, we are seeking a new pool of dedicated people to grow with. If you are up for the challenge, apply now and we shall be in touch with you soon!

Work location: 56 Loyang Way, Loyang Enterprise #05-01 S(508775)

Timing: (Mon - Fri) 4 hours a day

Key Responsibilities:

1. Invoicing: Generate and send invoices to customers or clients for goods or services rendered.
2. Payment Processing: Receive and record payments from customers. Ensure payments are accurately applied to customer accounts.
3. Dispute Resolution: Address and resolve any billing or payment disputes with customers.
4. Reporting: Generate reports on credit-related metrics and share insights with management to support decision-making.
5. Compliance: Ensure compliance with legal and regulatory requirements related to credit management.

Qualifications:

• Experience in accounts receivable and credit management.
• Proficiency in accounting software and Microsoft Excel.
• Excellent communication and negotiation skills.
• Attention to detail and accuracy in financial record-keeping.
• Ability to work independently and as part of a team.

- Stay-at home mum welcome to apply as training will be provided

Responsibilities

• Responsively address customer inquiries and prepare quotations.
• Manage and coordinate import and export shipments.
• Establish effective communication with overseas agents to verify shipping documents and comply with the regulations of respective countries.
• Issue customs permits as needed.
• Maintain close communication with various stakeholders, including vendors, shippers, customers, carriers, and overseas agents.
• Accurately input data related to freight services.
• Ensure meticulous management of paperwork documentation for billing and file closure upon shipment completion.
• Undertake occasional tasks as assigned by the Management.

Requirements

• Knowledge of Cargowise an advantage.
• Exhibit strong verbal and written communication skills.
• Demonstrate proficiency in using MS Office.
• Display a meticulous, team-oriented, and positive work attitude.
• Thrive in a fast-paced work environment.
• Minimum 1 year working experience in both airfreight operations and customer service.
• Fresh candidates with relevant qualifications are welcome to apply for entry level position.

Job Description

-Responsible for managing and overseeing the fare filing activities and liaise with Head Office to ensure proper distribution to industry partners.

-Monitor and report of filing volume and performance

-B2B support in Revalidating/Reissuing/General Inquiries and Special Service Request, etc.

-Handle group bookings and ensuring group requests are processed in a timely manner.

-Market support and troubleshoot to ensure a seamless flow of information and -smooth collaboration with relevant key stakeholders.

-Ticket auditing and quality assurance.

-Handle special tasks assigned by management and ad hoc analysis/reports

Requirements

-More than 3 years’ experience in the Travel or Airlines industry

-Experience in Airlines Ticketing and Reservation

-Knowledge of Altea Amadeus CRS desirable

-MS Office, esp. Excel PowerPoint

-Good command of English, both written and spoken

-Proficiency in Japanese Language is highly preferred as it will enable effective communication with our Japanese-speaking customers and facilitate interaction with our Head Office. Candidates with strong qualifications and skills in other areas are still encouraged to apply.

Job Description

1. Updating of flight schedules into WATS and SAP and ensure that all re-timed flights are manually amended in WATS.

2. Generate daily flight movement report.

3. Ensure that OHFs are correctly raised for all chargeable transits.

4. Collating seasonal flight schedules

5. Scanning and forwarding of tech logs/fuel chits/TR check sheets to airlines.

6. Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements.

7. Follow through with differing post-flight operating procedures, depending on the airline requirement.

8. Consolidate all delay reports for monthly reporting.

Requirements

1. Degree in Engineering or similar field is preferred

2. At least 2 years working/professional in the aviation industry

3. Strong analytical and interpersonal skills

4. Good communication and writing skills

5. Independently and make good judgment

6. Working Hours: Shift Work

The Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation requests are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with guests' booking confirmations. He also preparing the list of expected arrivals for the front office, assisting in pre-registration activities and processing advance reservation deposits. He updates room inventory via the distribution channels and assists to develop forecasts and reports for room revenue and occupancy.

Job Responsibilities:

Manage reservation requests

• Assist guests in room reservation requests
• Provide information on hotel facilities, promotions and special airport programmes to guests
• Handle guests' concerns and feedback on reservation requests
• Handle email enquiries in a timely manner
• Liaise with sales team, travel agents and referral networks on reservation requests

Manage reservation operations

• Perform enquiries to check room inventory and availability of room types and rates
• Make reservations in the Oasis Property Management System (PMS) in accordance with room booking requirements
• Process requests for reservation cancellations, amendments, and updates of guests' information and preferences
• Liaise with front office to prepare pre-registration activities and process advance reservation deposits
• Maintain confidentiality of guests' information when carrying out reservation operations
• Perform reservation operations in accordance with property's policies and standard operating procedures
• Tracking of daily cancellations’

Manage room inventory

• Create room blocks for group bookings in Oasis PMS
• Update room inventory through global distribution system, online travel agents and web booking systems
• Assist to prepare reports on room occupancy
• Assist to develop forecasts for room revenue and occupancy

Create sales opportunities

• Upsell hotel rooms and facilities to maximise room revenue
• Create sales leads by converting guest queries into sales
• Follow-up with guests to close sales

Manage human resources, finance and continuous improvement

• Provide suggestions for productivity improvement to enhance reservation operations
• Generate ideas for service innovation to enhance service delivery and customer experience

Other

• Work closely and maintain good relationship with other departments
• Perform work assignments given by superior and the management

Job Requirement:

• Relevant experiences in hotel or customer service is an advantage
• Passionate in delivering excellent guest service
• Possesses strong communication and administration skills
• Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage

Working Shift Hour:

5 days work week

8am – 5pm or 11am to 8pm

We are seeking Operation Executive to join our team at Changi Airfreight Centre. As a Operation Executive, you will play a key role in operational activities to enhance brand awareness and drive business growth. Identify areas for continous improvement and work with peers as a team to ensure smooth operations.

Able to communicate with Chinese and English speaking customers