ABOUT US

Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are.

There’s nothing that excites us more than making a positive difference in people’s lives.

We stand for diversity, empowering people of all backgrounds to express their individual style and make their mark on the world.

We deliver the trends of the moment in womenswear, menswear and accessories, and inspire our community to have fun with it.

ABOUT THE ROLE
We are looking for an energetic and outcome-oriented Country Brand Manager to oversee our Retail, Visual Merchandising (VM), and Merchandising operations across Asia. This crucial position is located in Singapore and directly reports to the General Manager of Retail. If you possess strategic thinking, a love for retail, a commitment to delivering outstanding customer experiences, and a drive for achieving business success, we encourage you to reach out to us.

Leadership and Strategy:

Lead and inspire Retail, VM, and Merchandising teams to achieve financial and operational objectives.

Stay informed about current trade trends and future plans to maximize commercial outcomes in the market.

Actively participate in brand milestones, contributing to the execution of the brand strategy in the market.

Share valuable insights on product, customer response, and competitor activity with the brand to inform strategic actions.

Operational Excellence:

Manage and control local stock, allocating inventory to drive sales, minimize dilution, and maximize gross profit.

Drive an engaging and consistent customer experience and VM presentation in line with brand strategy and market standards.

Ensure alignment with the COG Way, embedding a culture of excellence and product ambassadorship within the team.

People Development:

Build a community of engaged team members and leaders focused on wellness, engagement, and high performance.

Develop and mentor team members to build bench strength for succession planning across the organization.

Set expectations, review performance, provide feedback, and follow up using the group performance framework.

SKILLS & EXPERIENCE

Proven experience in retail operational leadership or similar role

Strong organizational, strategic and leadership skills – you value the details in all that you do.

Commercially astute – you know the value of experiences and services; you can confidently negotiate and manage suppliers and you are adept at budgeting and P&L management.

A natural collaborator – you can rally a team against a goal and lead them to execute with excellence. Team management and leadership skills.

Advanced knowledge of Microsoft packages.

Excellent communication and interpersonal skills.

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:

• 50% team member discount.
• Flexible working – enabling you to find the right working rhythm to be at your best.
• Competitive salary packaging – ensuring we are constantly benchmarking to industry
• An Employee Assistance Program for you and your family.
• Parental leave support for mums and dads.
• Attraction tickets and fitness activities at subsidized cost.
• Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.

As a Duty Manager, you will assist the Department Head in the daily operations of Front Office, deliver service excellence to customers and maximize room revenue, in line with the hotel’s operating standards and policies.

Responsibilities:

- Supervise the daily operations at Front Office and resolve issues efficiently

- Deliver courteous service and assistance to hotel guests

- Manage booking channels and maximize room revenue

- Lead and guide junior team members

- Respond to emergencies, such as fire alarm, power failure, computer and medical attention and coordinate with respective departments.

Requirements:

- Good leadership and decision making skills

- Good communication & people skills

- Proactive team player

- Minimum 2 years’ experience in a similar capacity in the hospitality industry

- Shift work (1 to 2 night shifts monthly)

Responsibilities

• Day-to-day sales activities include telemarketing, sales calls,hotel visits, entertainment, virtual presentations etc.
• Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback
• Acquire new sales leads/ prospects and establish new accounts to grow account/ client base
• Foster and develop relationship with existing clients and customers to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly
• Achieve various monthly sales targets set to meet overall cluster budget
• Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans
• Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable
• Compliance with statutory regulations and internal guidelines/ SOPs
• Follow up with clients whose payments are outstanding and long overdue

Requirements

• Diploma or Degree in Sales and Marketing
• At least 3 - 5 years of relevant experience in hospitality industry
• Excellent communication, interpersonal, networking and organisational skills
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment
• Self-motivated, team player, result oriented individual with strong business acumen

This position reports to Programme Director, Certification Programmes.

KEY RESPONSIBILITIES

(A) Course Development and Management:

· Project manage the development of courses for learning and development programmes for legal industry professionals

· Conduct learning needs analysis and support industry engagement to produce course curriculum and courseware

· Coordinate with subject matter experts, curriculum specialists and other contributors to deliver course materials

· Provide other programme support through research, outreach and engagement of legal community

(B) Course Facilitation and Training:

· Implement various learning methods, including e-learning courses, coaching, job-shadowing, and workshops.

· Assist in facilitation of onsite courses and asynchronous learning.

(C) Programme Administration:

· Supervise staff and operations to ensure adherence to accreditation standards and Skillsfuture Singapore funding requirements

· Design and manage internal operational processes for course administration.

· Track and manage budgets for learning and development programmes.

· Negotiate contracts and maintain relationships with vendors, consultants, adjunct faculty and content licensors.

· Manage the learning management system and other technology solutions used for programmes. Coordinate with technology team for enhancements and any required integrations with internal and external IT systems.

· Plan and coordinate events or activities relating to the programme, such as mentoring sessions, guest speaker sessions, etc.

· Supervise administration of course funding and subsidies.

(D) Programme Marketing:

· Participate in promotion and outreach efforts to drive registrations for programmes.

· Work with internal marketing team for producing marketing collaterals and social media assets.

KEY SPECIFICATION

· A good degree from a recognised university with at least 6 years’ relevant experience in adult education, learning & development or curriculum development. Law degree preferred.

· Experience in continuing legal education, legal knowledge management would be an advantage.

· Familiarity with Skillsfuture Singapore frameworks, processes and funding administration preferred.

· Experience in planning curriculum and designing/managing learning and development programmes would be an advantage.

· Able to build positive and productive relationships with colleagues and other stakeholders.

· Good interpersonal, writing, communication and presentation skills.

· Meticulous, resourceful, creative and organised.

· Able to engage confidently with members of the Judiciary and legal community

· Experience with using learning management systems or other legal technology solutions would be an advantage.

· Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint and Teams.

This position reports to Senior Director, Learning & Professional Development.

KEY RESPONSIBILITIES

· Plan and execute the development and set-up of a new certification programme, ensuring all deliverables are achieved within scope, schedule and budget.

· Lead and arrange project meetings and stakeholder engagements.

· Monitor and track project progress and prepare regular progress reports to ensure alignment to programme objectives and plans.

· Manage project budgets, expenses and resources, in consultation with Learning & Professional Development team members.

· Coordinate and collaborate with cross-functional teams (including IT, corporate services, operations) and external consultants for achievement of project deliverables.

· Identify project risks and develop mitigation strategies.

· Ensure project documentation and records are kept up-to-date.

KEY SPECIFICATION

· A good degree from a recognised university with at least 4 years’ relevant experience in project management of cross-functional projects.

· Project management certification (e.g. PMP) preferred.

· Experience in adult education industry or legal industry would be an advantage.

· Able to build positive and productive relationships with colleagues and other stakeholders.

· Good interpersonal, writing, communication and presentation skills.

· Meticulous, resourceful and organised.

· Able to engage confidently with members of the Judiciary and legal community.

· Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint and Teams.

A. Job Summary

You will report to the Finance Manager. You will be responsible for monitoring Caregivers Alliance Limited's (CAL) income and expenses to create and evaluate financial reports. Your role involves preparing invoices & budget and liaising with auditors. You will also support the management of accounting activities, bank reconciliations, payable and receivable accounts. These efforts contribute to CAL’s ability to deliver on our vision and mission to reach more caregivers.

B. Job Duties

• Support implementation of financial policies to guarantee operational efficiencies
• Assist in preparation and planning of budget
• Handling full set of accounts including billing, payments, AR and AP management
• Support month-end reconciliations and reporting
• Perform periodic financial analysis to detect and resolve issues
• Process AP and expense claims
• Respond and resolve queries on donation and payment matters
• Update donation database
• Handle statutory tax compliance matters and queries from IRAS
• Manage payroll
• Assist to coordinate with auditors, banks, government authorities, and ensure conformance to all statutory requirements
• Assist in general administrative and management support work
• Perform other related functions that may be assigned

C. Requirements

• Bachelor of Commerce or Accountancy/ Diploma in Accounting/ Other Accounting qualifications
• Minimum 1-2 years of relevant working experience, preferably with full set accounting. Experience in the social service sector and/or basic understanding of local statutory requirements and charity accounting is also preferred
• Good understanding of principles of accounting, as well as knowledge in reporting and financial processes
• Meticulous, responsible, and independent
• Possesses positive work attitude, is proactive and eager to learn
• Strong problem solving, organizational and analytical skills
• Excellent interpersonal skills, proficient in written and verbal English
• Proficient in Microsoft Office Suite
• Proficiency in QuickBooks will be an advantage

The Senior/IT Manager is responsible and accountable for the smooth running of the organisation’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our company’s technology needs. The successful candidate will be appointed as the Data Protection Officer, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments.

Job Description

• Oversee and manage the technological infrastructure (networks and computer systems) in the organisation and plan the technology roadmap to ensure optimal performance
• Oversees IT infrastructure and IT security including data protection and cloud management in HQ and its group of hotels
• Review and negotiate hardware/software contracts/licensing issues including such renewals; collaborate with business partners or external vendors to troubleshoot, analyse and resolve critical technical issues as when necessary
• Strategize, plan, recommend and execute new digital or technology tools/projects to improve organisation processes and increase productivity
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Work with all level of staff within the organisation to troubleshoot and resolve IT related issues

Job Requirement

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry with 3 to 5 years of experience at management level
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Good working knowledge of network hardware; routing protocols; firewalls administration; remote access; VPN; Microsoft 365, Netsuite; Opera and customised in house hotel management system
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

• Responsible for the smooth running of banquet operations.
• Ensure set-up is in accordance to the guests' requirements.
• Provide excellent customer service to guests.
• Check and ensure that all operating supplies are well-stocked and sufficient to run operations.
• Attend pre-function meetigns with the event organisers, disseminate information and changes to colleagues and relevant departments.
• Provide training to team members and casual labour on banquet operations.
• Enforce and uphold high standards of hygiene.
• Reporting to Banquet Operations Manager

Only shortlisted candidates will be contacted.

• Collaborating with relevant parties to create a budget.

• Overseeing money handling, accounting, and bank processes.

• Employing strategies to ensure the company’s growth.

• Implementing plans to address stock losses and theft.

• Employing means to control company costs.

• Generating financial reports.

• Conducting performance reviews judiciously and motivating staff.

• Effecting better business practices.

• Managing marketing initiatives.

• Maximizing operating potential to exceed customers’ expectations and company goals.

The incumbent is overall in charge for Finance and Administration operations in Singapore office. He/She is also required to assist the CEO to manage the operations in Asean region.

Your main responsibilities include: -

• Managing finance, HR/Admin and IT strategies

• Consolidating regional financial reporting and risk management

• Assisting Japan HQ to implement internal control systems in the region.

Requirement

· Degree holder

· Candidate must have fluent Japanese language proficiency to communicate with Japan HQ

· Candidate must have at least 10-15 years of relevant working experience

· Candidate with experience working in a diverse culture environment will have a distinct advantage

· Candidate will be required to work independently under minimal supervision and a team player

· Candidate with excellent communication, presentation, interpersonal and IT skills will have a distinct advantage

· Candidate will be required to travel overseas for work purpose occasionally.

Tax Manager (Singapore Country Role - Compliance )

Our client is a leading logistics brand that is globally headquartered in Europe but is regionally headquartered in Singapore.

This role is going to manage Singapore tax compliance on GST, WHT, Direct and corporate taxes. You would be reporting into the Finance director for Singapore who manages 3 legal entities.

Responsibilities:

• Prepare the filing of GST, VAT, WHT, and CIT returns in accordance with statutory deadlines, ensure timely filing of all required deliverables; (ACAP)
• Prepare monthly, quarterly and annual tax provision; address and resolve any issues that arise during the tax preparation process.
• Manage tax queries and handle tax audits conducted by the tax authorities.
• Respond to information requests for external and internal audits.
• Monitoring existing tax incentives requirement, including EDB grant submission and audit.
• Assist in preparation of local Transfer Pricing Documentation.
• Handle ad hoc tax related projects as assigned from time to time.
• Managing withholding tax and corporate tax filings
• Overseeing income tax and handling queriers related to it.

Requirement

• Bachelor of Accountancy, Finance, or relevant discipline, preferably with a professional qualification as recognised by SCTP
• Minimum 6 years of Singapore GST experience, preferably from a professional services firm/accounting firm plus commercial experience within logistics, e-commerce or freight forwarding industry.
• Must be familiar with Singapore Tax laws and guideline
• Possessing an accreditation by SCTP will be an advantage, e.g. Accredited Tax Practitioner (ATP) (GST) or Accredited Tax Advisor (GST)
• Working 5 days a week from the office in Tampines
• Great work life balance
• Harmonious and healthy work culture.

Singapore Citizen or PR only!

Roles & Responsibilities

We are looking for an individual with relevant experience managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results.

You should have a proven ability to maximise profitability. Sales-oriented, organised and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.

If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world.

Job Description

You will support the Store Manager in the effective running of the store by delivering enhanced sales performance, ensuring excellent customer service delivery and ensuring that daily duties are performed by the team in a positive atmosphere.

Key Responsibilities:

• To ensure an excellent level of customer service is provided in the store

• To plan, apply and monitor the required measures in order to reach and exceed sales targets.

• To analyse and review management indicators and costs in order to improve them.

• To ensure and collaborate in the implementation of merchandising standards and optimise selling space in order to obtain maximum profitability.

• To be familiar with the collection, and control and manage the stock to maximise sales.

• To act as a role model and promote effective communication within the team.

• To recruit, train and ensure the seamless integration of the new employees

• To lead and motivate the team, ensuring the development of staff potential.

• To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs.

• To ensure the optimal management of personnel administration duties

Job Responsibilities

• Manage and supervise setups of event and conference
• Ensure all function rooms are turnover timely and efficiently
• Accountable for conference facilities and tenants
• Responsible for handling, storage, security and proper records of all equipment
• Collaborate with various departments to ensure quality service are provided
• Drive improvement to current workplace technology to achieve higher productivity
• Develop new business and manage existing accounts (for tenants)
• Manage the negotiation of contracts and administrative matters of all tenants, vendors and vending machines
• Oversee department’s manpower and financial budget
• Attend to customers’ complaints and feedback, conduct investigation and provide resolution where necessary
• Prepare weekly duty roster and submit monthly reports as required
• Any other duties as assigned

Job Requirements

• Diploma/Degree/Professional Qualifications in Hotel Management
• Minimum 3 years of banquet/events operations experience, including 1 year in an executive position
• Strong analytical, problem resolution and time management skills
• Possess excellent interpersonal, oral and written communication skills
• Ability to handle multiple tasks under time and resource pressure by managing priorities and deadlines
• Able to work during public holidays and weekends when required

Job Responsibilities:

• Developing and implementing purchasing strategies.

• Managing daily purchasing activities, supervising staff, and allocating tasks.

• Managing supplier relations and negotiating contracts, prices, timelines, etc.

• Maintaining the supplier database, purchase records, and related documentation.

• Coordinating with inventory control to determine and manage inventory needs.

• Managing the maintenance of office/manufacturing equipment and machinery.

• Ensuring that all procured items meet the required quality standards and specifications.

• Preparing cost estimates and managing budgets.

• Working to improve purchasing systems and processes.

• Training new employees in the purchasing process and how to use the purchasing system.

Requirements:

• Experience as a purchasing manager or in a similar position.

• Deep knowledge of inventory and supply chain management.

• Supervisory and management experience.

• Proficiency in Microsoft Office and purchasing software.

• Excellent communication skills, both written and verbal.

• Strong critical thinking and negotiation skills.

• Strong planning and organizational skills.

• Ability to work independently.

JOB PURPOSE

Provides professional services on corporate secretarial matters for a portfolio of clients, including incorporating and managing corporate structures. This role may require managing a team, and assisting the Manager or Director to streamline processes, increase revenue & productivity and enhance staff morale.

KEY RESPONSIBILITIES

• Manage a portfolio of clients by providing full set of corporate secretarial services;

• Ensure compliance with the Companies Act, Listing Rules and other regulatory and statutory requirements; Maintain good relationship with clients;

• Build opportunities for additional services providing to existing clients;

• Assist in maintaining smooth operation of the team;

• Supervise and review subordinates’ work including performance review and progresses

• Assist to monitor & manage the productivity and effectiveness of the team;

• Oversee issuing of invoices and ensuring payments are made;

• Ensure filing deadlines are met;

• Prepares resolutions and correspondences to clients;

• Provide advices to clients on ad hoc matters;

• Reduce debtors’ days;

• Monitor completion of time sheets; Perform other duties as assigned.

JOB SPECIFIC REQUIREMENTS

• Degree holder; member of ICSA;

• Minimum 6 to 8 years’ relevant experience gained from professional firms/CPA firm/law firm ;

• Prior experience in client servicing environment is an advantage;

• Good knowledge of corporate secretarial practises and be familiar with Companies Act and regulations of regulatory bodies;

• Intermediate knowledge of Viewpoint is preferred.

• Excellent command of both spoken and written English.

• Attractive Salary Package

• Medical Benefits

• Insurance Coverage

• Staff Discount

• Great Career Advancement

Manager-in-Training will go through a 6 months' structured training in both Front & Back of House before moving up to becoming a full fledge certified Manager

Responsibilities:

- Ensure the smooth running of restaurant operations

- Attend to customers' request and queries

- Communicate effectively between kitchen staff and service staff

- Supervise service staff and provide assistance when required

- Monitor compliance with safety and hygiene regulations within outlet

Requirements and skills:

- Work experience as Restaurant / Assistant Manager or similar roles

- Passion for the F&B and service industry

- Positive attitude and a team player

- Familiarity with restaurant management software, POS system and payment terminal, etc.

- Positive customer service attitude

- Communication and team management abilities

- Availability to work within opening hours (e.g. Public holidays & weekends)

JOB SUMMARY

Serves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the Lounge service, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading VIP Team and Guest Services Teams

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Monitor guest relations personnel to ensure Elite member consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Inspects all VIP/Elite Member rooms prior to arrive and greet VIP/Elite Member guest personally.
• Encourages and building mutual trust, respect, and cooperation among team members. Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• Oversee maintenance of efficient repeat guest history system
• Preparing of welcome letter for VIP/Elite Member guest, schedule and attend regular VIP/Elite Member gues cocktail parties etc
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Marriott Loyalty Program

• Partners with Loyalty Head Connector to guide other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Job Description:

• Manage the planning and running of assigned of assigned research programme and projects.
• Coordinate with internal and external stakeholder to ensure project meet within the timeline.
• Manage approved funding and expenditure, including corresponding with funder, handling purchases and tracking the utilization of budget.
• Monitor progress of research activities and outcomes and prepare relevant reports.
• Any other duties assigned by Senior Manager/ Director

Requirements:

• Minimum Bachelor Degree in Life Science Biological Science or equivalent
• Minimum 5 years of experience in supervisory, operations and administrative work in a healthcare organisation will be an advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Descsription:

• Represent and report to the Client / SO / SO Rep to identify, assess and make recommendations to manage foreseeable risks and safety infringements
• Attend to Contractor’s Safety Committee Meetings
• Conduct audits of all contractors to ensure compliance with agreed safety management plans
• Monitor and review the implementation of the SHE plan.
• Be an advisor to guide and lead risk assessment amongst the Contractor teams and areas requiring more attention, including risk reduction or systems improvement
• Attend toolbox and pre-start meetings as appropriate
• Manage site wide communication of all safety information
• Manage overall reporting of safety statistics and man-hours including lead and lag indicators
• Lead investigations and reporting on any incident or near miss
• Produce an d overall site wide safety calendar of events and issues and conduct and monitor all site wide safety drills and exercises
• Ensure Contractor’s implementation of all aspects of the approved Safety Management Plan and the associated and referenced work practices.
• Monitor and review site ECM plan and implementation
• Attend to all liaisons with Authorities including but not limited to M.O.M, NEA, PUB, LTA, etc

Requirements:

• Diploma holder with relevant experience within construction safety field.
• Possess more than 5 years relevant working experience in health and safety management systems
• Possess good knowledge of safety, health, environmental protection
• Familiar with ISO 14001 & OHSAS 18001 management systems and Singapore legal and statutory requirements.
• Possess strong capabilities in risk analysis and risk control.
• An excellent communicator with an eye for detail, the candidate must exhibit initiative and a strong desire to achieve results.
• Customer service skills and an analytical mind are advantageous.
• Possess good writing skills and familiar with the common Microsoft suite of software
• Willing to commit to a 12 months contract
• Working location will be at Changi and company transport will be provided from Tanah Merah MRT station

Reporting to the Head of Researcher Marketing, the Author Marketing Manager has the overall responsibility for managing the development and deployment of all marketing activity related to the engagement of authors. Working with the Head of Researcher Marketing, the role holder will be responsible for creating the strategic vision for Hindawi’s author, as well as achieving annual marketing objectives and KPIs through the implementation of integrated, multi-channel marketing campaigns (across email, search, social, recommendation engines, print, etc.)

Marketing strategy and activity:

● Develop and implement objectives-driven global marketing strategies to improve positioning, awareness and impact with authors - with the ultimate aim of increasing engagement and submissions

● Create and carry out marketing plans and activity to drive submissions and enhance the author experience

● Where necessary, implement different marketing approaches for different geographical regions to ensure the best outcomes possible

● Collaborate with the Research Engagement Manager teams on product positioning and campaign requirements

● Working with the Email Manager and Paid Media Manager to set up and maintain a program of relevant automated multi-channel marketing campaigns to drive return authorship

● Work with the other Marketing Managers to ensure successful engagement with and development of all Hindawi customers and users

● Where required, ensure that marketing insights and customer needs are clearly represented at the creation and development planning stages of relevant new products

Design and communication:

● Work closely with the Visual Design team to create and implement consistent and impactful visual identities for all marketing campaigns and collateral

● Where relevant, collaborate with the Brand Marketing Manager on activity related to the wider community and in utilising company-wide materials for researcher-focussed campaigns

Reporting and market understanding:

● Ensure consistent and useful measuring and reporting of all marketing activity (working closely with the Data & Operations team)

● Work with the Senior Data Analyst to develop a strong understanding of our authors to help us best serve them

● Monitor competitor activity to feed into overall market intelligence

Qualifications & experience:

The role holder has a strong work ethic with the ability to handle multiple priorities and respond quickly to changing requirements. The role holder always keeps key objectives and targets in mind when developing strategies, plans and activities. International marketing experience is an essential requirement for the role and solid evidence and experience of multi-channel and integrated marketing skills is required. An understanding of Open Science and wider publishing and research landscape, and the elements and actors within it, is also desirable. The role holder is an eminently reliable team player that responds well to a varied workload and plays a pivotal role in serving our customers and developing our journal products.

Job Responsibilities

1. Initiates day-to-day sales activities such as sales calls, telemarketing, sales appointments, entertainment, presentations, virtual presentations, prospecting, proposals and closing sales

2. Be familiar and effective in the sales processes: create rapport, ensures that relations with the internal and external customers are cordial and that they are receiving satisfactory service

3. Anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback

4. Responsible for acquisition and maintenance of all sales accounts

5. Meeting monthly and annual revenue goals set by the management

6. Prepares correspondence to customers and internal booking reports

7. Compliance with statutory regulations and internal guidelines/ SOPs

8. Follow up with clients whose payments are outstanding and long overdue

9. Ensures proper maintenance of sales files

10. Participates and coordinates promotional, overseas sales trip, trade shows or any other assignment

11. Performs any other duties as and when assigned by the Management

Education and Work Experience

1. Possesses a relevant Diploma or Degree

2. Minimum 2 – 4 years’ relevant working experience in the hotel industry

3. Relevant room sales experience in the hospitality industry

4. A mature, self-motivated, dynamic, meticulous and result oriented individual

5. Excellent interpersonal and communications skills with a strong network

Roles & Responsibilities

• manage store operations
• lead and supervise a team of Assistant Managers, Supervisors and Crew
• ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
• maintain guidelines of food preparation to ensure that desired quality and standards are achieved
• coach staff in providing excellent service experience to all customers
• handle all customer queries and feedback in a professional and timely manner
• ensure compliance to safety, hygiene and sanitation standards according to statutory guidelines
• ensure that policies and standard operating procedures are strictly adhered to
• handle selection and recruitment of staff
• monitor work performance of all staff and enforce discipline when necessary
• ensure on-the-job training is conducted for all staff

In order to operate an employment agency and handle client meetings, a CEI (KAH) certificate is required. Additionally, conducting headhunting marketing is also necessary

Developing and implementing operational strategies and objectives that align with the company's overall business goals. This includes analyzing market trends and competitors to identify areas for improvement.

Managing and mentoring a team of operations staff, ensuring they are well-trained, motivated, and aligned with the organization's objectives.

Utilizing data and analytics to make informed decisions and drive continuous improvement in operational processes.

Generating regular reports on key performance indicators (KPIs) and presenting them to senior management for strategic decision-making.

Facilitating communication and collaboration between different departments to ensure that operational processes align with the broader business strategy.

Senior Manager, Talent Acquisition

Reporting to the Vice President, HRBP, you will be responsible for developing and implementing effective recruitment strategies to meet the talent needs of Ascott. This includes identifying, engaging, and hiring high-performing candidates who align with Ascott's culture and business objectives.

You will:

• Partner with the leadership team to align HR strategy to business objectives.
• Work closely and independently with Heads of Department in the resource planning and talent acquisition for the departments in the Unit.
• Develop and implement effective recruitment strategies to attract and source qualified candidates in line with business needs.
• Drive the organization's employer brand by promoting the company as an employer of choice and effectively communicating our culture, values, and opportunities
• Partner with Group Talent Management team and the leadership team in developing and building a talent pipeline for the departments.
• Partner with Group Rewards team and the leadership team in driving the annual performance review
• Work closely with HR Shared Services on the on-boarding, off-boarding and internal mobility of employees
• Deliver HR services in an effective and efficient manner; identify and resolve HR issues within the Unit if required
• Be part of HR-related projects, when required, including those related to the development and implementation of HR Systems and other ad hoc projects that may arise

Requirements:

• Bachelor’s Degree in Business, Human Resource or equivalent
• Minimum 8 - 10 years of relevant experience in Talent Acquisition, preferably in the Hospitality industry
• Good exposure to the complete recruitment lifecycle from Sourcing to Onboarding
• Experience working in an external recruitment agency will be an advantage
• Resourceful, independent and possesses strong initiative and drive.
• Meticulous and exercises high level of discretion when dealing with confidential information
• Team player, who is mature with good hands-on multi-tasking abilities
• Strong analytical, communication and interpersonal skills

Description

You will be part of the Corporate Development team overseeing KSL’s strategic, corporate and organisational needs, including the development of strategic work plans. As part of the process, you will work closely with KSL senior management and departments, funders and other stakeholders across Government and non-Government agencies to forecast and anticipate KSL’s evolving needs.

Key Responsibilities

Strategic Planning

• To develop an integrated and data-driven strategic plan for KSL, which meets Code of Governance requirements, as well as factors in KSL’s data analysis and Organisational Health Framework for Social Service (OHFSS) findings To present these at relevant KSL Board and Board Committee Meetings, as well as Ministry-led platforms.
• To study emerging trends in the area of early childhood development, with focus on effectiveness of specific interventions.
• To collaborate with Early Childhood Development Agency and other KSL Divisions in refining KSL’s service model as appropriate.
• To coordinate and manage KSL’s records and document repository structures and processes, as well as KSL-wide contracts.

Organisational Development

• To lead in KSL’s organisational transformation and change management efforts as it ramps up for nationwide expansion.
• To formulate and drive staff engagement efforts to shape a stronger culture within the organisation.

Competencies

• Tertiary qualifications in a related discipline.
• At least 6 years of relevant work experience in organisational development, strategic planning and/or corporate reporting.
• Proven track record in identifying capability gaps and translating ideas into meaningful organisational outcomes.
• Strong written and verbal communication and interpersonal skills.
• Strong analytical, planning and problem-solving skills. Able to work well in a fast-paced and dynamic start-up environment.
• Attentive to details, a self-starter and effective team player who possesses the ability to work independently and in cross-functional multi-disciplinary teams.
• Familiarity with systems thinking, contract management, procurement, community development approaches, ESG strategy or the early childhood landscape will be an advantage.