Senior Service Engineer Up to $4300 + VB

RESPONSIBILITIES:

Field Service Operations:

· Carry out schedule and retrofits automatic door parts; mechanical, electrical and electronic

· Troubleshoot and conduct site check on the automatic entrance and propose parts recommendations for user consideration

· Provide site report to client for the purpose of completion of works,

· Testing/commissioning. Decommissioning and conduct risk assessment of all automatic entrance related system and products

Others:

· Propose upgrades of automatic door entrances as well as providing feasible solutions to clients existing door entrances

· Keeping assigned service vehicle in good road worthy condition and to upkeep vehicles cleanliness and hygiene at all times

· Keep updated on product information and technical know-how for both ASSA ABLOY products and competitor’s product

· Maintaining all tools and equipment provided in a good working condition and to exchange timely when tools/equipment provided are found damaged or reasonably wear and tear observed

· Any Other duties assign by the management or your immediate superior

REQUIREMENTS:

-Min 3years experience with technical or mechanical knowledge

-Possess Class 3 Driving License

OTHER INFORMATION:

· Location: Ubi

· Working Days/Hours: Mon to Fri– 8.30am to 5.30pm

· Salary: Up to $4300+ VB (salary will commensurate according to experience & qualifications)

· The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

Benefits:

· $3,500 higher + AWS

· 5 Days work week 8.30am-5.30pm

· Tablet, phone and safety boot provided

Job Description:

Reporting to the Service Manager, the Security Systems Specialist is responsible for the installation, maintenance, and troubleshooting of automatic door systems. This role requires technical expertise in mechanical, electrical, and electronic components, as well as strong problem-solving skills to ensure the efficient operation of automatic entrances. The ideal candidate will be proactive, detail-oriented, and capable of working independently in the field. Geographical Coverage: Singapore inclusive of the islands and offshore locations.

Key Responsibilities:

Carry out scheduled maintenance and retrofits of automatic door parts, including mechanical, electrical, and electronic components. Conduct site checks on automatic entrances, troubleshoot issues, and propose parts recommendations for user consideration. Provide detailed site reports to clients upon completion of works, including testing, commissioning, decommissioning, and risk assessments of all automatic entrance-related systems and products. Propose upgrades for automatic door entrances and provide feasible solutions for clients' existing door systems. Ensure the assigned service vehicle is in good roadworthy condition, maintaining cleanliness and hygiene at all times. Stay updated on product information and technical know-how for both own products and competitors' products.

Qualifications:

· Minimum Diploma in Engineering/Mechanical Engineering or equivalent

· Minimum 3 years work experience on automatic doors (Pedestrian)

· Possess a Class 3 Driving License

· Understand technical documents and be able to compile and edit for information dissemination

· Proficiency in Chinese and English language to communicate with clients

Job Description: Customer Service cum Admin Assistant

Position: Customer Service cum Admin Assistant

Salary Range: $1,800 - $2,600

Responsibilities:

• Schedule appointments for installations at customers' homes.
• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Send out reminders and confirmations to customers regarding installation and servicing.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
• Encourage customers to leave positive reviews on our purchase and social platforms.

Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in using scheduling and administrative software.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "O" Level and above or equivalent

Reporting to the Head of REACH Family Service, the incumbent will be responsible for the following key areas:

• Information & Referral
• Casework & Counselling
• Community work and outreach
• Groupwork and workshop facilitation
• Programme development and management

Candidate Requirements:

• Possess a degree In Social Work or Grad Dip in Social Work
• With at least 2 years of relevant experience preferred, new Social Workers may be considered
• Conversant in English and any 2nd language
• A good team player, dynamic & self-motivated
• Has a strong passion in reaching out and making a difference in the lives of the needy

Mon-Fri 8.30am-5.30pm

Location: West, Company transport is provided

JD:

1. Respond promptly to customer inquiries via phone, email, chat, or social media platforms within 48 hours
2. Provide accurate and helpful information regarding products, services, pricing, and policies consulting with Sales team
3. Assist customers with placing orders, processing payments, and tracking order status.
4. Check packaging availability before committing to ship to customers
5. Pay notice on frequent changes shipment, payment delays and raw materials re-adjustment qty if any
6. Coordinate with internal teams, including sales and logistics, to ensure timely order fulfilment.
7. Address customer concerns, complaints, and service issues in a professional and empathetic manner.
8. Investigate problems, escalate complex issues as needed, and follow up to ensure resolution.
9. Develop a deep understanding of company products, features, and benefits to effectively assist customers.
10. Educate customers on product usage, troubleshooting techniques, and maintenance procedures.
11. Collect and document customer feedback, suggestions, and complaints.
12. Analyze feedback trends and collaborate with internal teams to implement improvements.
13. Identify opportunities to recommend additional products or services based on customer needs and preferences and top up required volume considering raw material MOQ kgs equivalent in finished goods in pcs
14. Promote special offers, discounts, and loyalty programs to enhance customer value.
15. Maintain accurate records of customer interactions, transactions, and order details in the Customer Relation Management CRM system.
16. Generate reports and analyze data to track customer satisfaction metrics and performance trends.
17. Identify inefficiencies or areas for improvement in customer service processes and procedures.
18. Propose and implement solutions to streamline workflows and enhance the customer experience.
19. Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and achieve business objectives.
20. Share insights, best practices, and customer feedback to improve overall service quality.
21. Raise the Purchase Request form & Justification form for the material need when received customer PO.
22. Raise Sample Request Form (SRF) For New Tool/Tool Modification/Prototype
23. Coordinate any Raw material required for SRF
24. Receive Customers’ POS through email/fax or download from EDI /Check Selling Price in Order
25. Perform Consignment billing issue /return
26. Review Raw Materials Replenishment & promptly raise Purchase Requisition to Procurement Executive
27. Liaise with Planners for Delivery Schedules & Promptly pre-alert and provide recovery schedules to customers.
28. Timely provide PO acknowledgement & delivery schedule to Customers
29. Update Delivery schedules into SAP promptly and accurately.
30. Create Return Material Authorisation (RMA) return order /follow up unblock /any replacement required
31. Follow up monthly forecast from customer and update for below planning: -
32. Quarterly Review Estimate, QRE – sales revenue projections update monthly with customers forecast
33. Raw material replenishment (customers’ liability & buffer stock agreement)
34. Plant capacity review -> provide to planning group
35. Review actual vs forecast & follow up action for huge disparity and stay to our commitment not to push out
36. Ad-hoc duties by superior or management

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

• Job Description :
• Lead and mentor Service Advisors, Parts Executives, and Mechanics.
• Oversee vehicle maintenance, repair, and warranty services.
• Ensure premium service and high customer satisfaction.
• Address customer concerns and implement experience-enhancing strategies.
• Monitor KPIs, manage budget, control costs, and develop pricing strategies.
• Maintain a safe working environment and prepare performance reports.
• Analyze trends for continuous improvement.

• Requirements :
• Minimum of 6 years of experience in after-sales service management, preferably in a luxury automotive brand.
• Strong leadership, customer service, and communication skills.
• Possess excellent interpersonal skills to connect with clients.
• Proficiency in automotive service software and management systems.

Benefits:

· Up till $3,500 Basic + Variable Performance Bonus + AWS

· 5 Days work week (8.30am-6pm)

· Jurong East work location

Job Description:

We are looking for a highly skilled Warehouse Customer Service for a global logistics company. This role offers a dynamic and rewarding environment for individuals who excel in managing logistics operations, including warehousing, transport, and import/export activities.

Key Responsibilities:

Oversee warehouse logistics operations, including shipping and receiving of goods, and manage clients' day-to-day operations. Supervise and develop staff, including creating and implementing staff programs. Monitor staff performance to ensure client needs are met effectively. Prepare performance reports on staff activities and outcomes. Address and resolve all client complaints promptly and professionally. Coordinate with sub-contractors and warehouse staff on operational matters to ensure smooth logistics operations. Perform other duties as assigned to support overall logistics operations.

Qualifications:

· Minimum GCE “N” or equivalent

· 5 years experience in relevant industry

· Proven experience in warehouse logistics operations, and SAP

· Strong supervisory and team development skills.

· Excellent communication and problem-solving abilities.

· Depending on daily workload, willing to work overtime as required.

Benefits:

· $2,200 higher

· 5 Days work week, 2 off days per week per duty roster

· Macpherson work location

Job Description:

We are seeking a friendly and customer-oriented Customer Service Associate to join our Sales & Marketing team. As a Customer Service Associate, you will play a crucial role in ensuring a positive experience for our customers.

Key Responsibilities:

Handle incoming phone calls and provide assistance to customers. Answer general inquiries related to our products and services. Greet customers as they arrive at the showroom. Check in customers and announce their arrival to the appropriate staff. Keep the showroom tidy and orderly. Provide customer hospitality, provide refreshments to customers during their visit. Create a welcoming and comfortable atmosphere.

Qualifications:

· Previous work experience as a receptionist or in a customer service role

· Customer-oriented with a high level of service attitude.

· Good verbal communication and social skills.

· Basic proficiency in MS Office and data entry.

· Able to commit to working weekends and Public Holidays, as per duty rota.

· Willingness to work in out-of-office locations as requested

Job Description:

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Key Responsibilities:

• Serve as the primary contact for customer inquiries.

• Process and manage customer purchase orders, stock returns, and liaise with stakeholders for smooth delivery and fulfilments.

• Generate packing lists, monitor account credits, and maintain customer account details.

• Manage credit/debit transactions and handle ad-hoc tasks as needed.

Job Requirements:

• 1-2 years of relevant experience.

• Diploma in Business Admin/Marketing or related field. Ability to work independently and under pressure with strong organizational skills.

• Proficiency in English (Mandarin preferred), strong communication skills, and familiarity with Microsoft Office and SAP/Navision.

Additional Responsibilities:

• Resolve customer complaints and improve service procedures.

• Provide feedback to management to enhance products and services.

Benefits:

• Team Sales Target Incentive

• 14 days of Annual Leave.

• Group Medical & Hospitalization Insurance.

• AWS and Variable Bonus

Working location: Pandan Loop

Working days/timing: Monday to Friday (8.30am to 5.30pm) and Alternate Saturday (8.30am to 12.30pm)

Salary: Up till $2700 basic + $200 monthly incentives + Variable Bonus + AWS

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

Responsibilities

• Provide technical and engineering support for medical and aesthetic equipment which includes on-site maintenance servicing.
• Provide after-sales maintenance service to customers, perform calibration of electronic components, understand Ultrasound components, and execute laser alignment procedures.
• Manage routine repair work and provide troubleshooting and installation setup.
• Manage spare part inventory and warranty spare part returns
• Plan routine servicing schedule and assist in equipment setup for demo and new setup.
• Arrange for equipment maintenance service contract and administrative documentation.
• Ensure proper documentation, notification, tracking, and follow-up on all technical matters.
• Prepare and maintain technical service reports.
• Communicate with the manufacturers on complaints and problems.
• Attend to break-down repair at short notice.
• Assist delivery work as assigned.
• Provide technical support functions at demonstrations and exhibitions.

Qualifications

• Able to troubleshoot circuit boards and hands-on.
• Preferable Engineering Diploma/Degree in Electrical / Mechanical Engineering or equivalent.
• Preferable to have Singapore Class 3 Driving Licence.
• Possess relevant experience in maintenance servicing and troubleshooting skill knowledge in laser systems and medical aesthetic equipment.
• Good technical problem-solving, troubleshooting, and follow-up skills.
• Pro-active, Good team player who is able to complete the assigned jobs within a given time frame and possesses a great desire to learn and grow with the company.
• Able to work independently, is hardworking, and possesses good interpersonal skills.
• Able to write and communicate well in English.
• only for candidates located in Singapore

Interested candidates, please send your CV to

[email protected]

We regret to inform that only shortlisted candidates will be contacted.

Job Descriptions

• Greet and welcome customers.
• Take and process customer orders.
• Serve food and beverages.
• Handle customer payments.
• Promote specials and upsell items.
• Set up and clear tables.
• Maintain cleanliness in the dining area.
• Assist and communicate with team members.
• Follow food safety and hygiene standards.
• Report issues to management.
• Participate in training and help new staff

Job Requirements

• Preferably have 1 - 2 yrs restaurant service crew experience.

Benefits

• Meal and uniforms provided
• 10 days annual leave
• Additional leave in line with MOM's regulations

Working hours

• 6 days work week
• 11am to 10pm.
• With 2 hrs break from 3pm - 5pm

Benefits:

· Salary + Allowance + Fixed Monthly Bonus

· 14 days Annual Leave

· Dental & Medical Benefits

· 5 Days work week (M-F 9am – 6pm, alternative Sat 8am-2pm, based upon duty roster)

· West region work location

Job Description:

We are looking for a dedicated and detail-oriented Customer Service Associate to join our team. The ideal candidate will be responsible for handling a high volume of quotations and sales orders, managing customer enquiries, processing claims, and collaborating with various stakeholders to ensure smooth operations. This role requires excellent communication skills, a strong customer service mindset, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Handle and process a large volume of quotations and sales orders within the stipulated target time, including verifying and rectifying part number errors on the orders. Respond to customer enquiries via phone, email, and web chat in a prompt, courteous, and professional manner. Process claims arising from shipment delays, defective items, wrong pricing, and other issues. Collaborate with internal and external stakeholders to resolve any issues related to customer orders, including requesting lead time changes from suppliers. Encourage customers to place orders online through the e-commerce store.

Qualifications:

· Minimum GCE “O” Level Qualification.

· At least 1 year of experience in order processing and handling customer enquiries.

· Positive work attitude, self-driven, independent, and a team player with a strong customer service mindset. Excellent communication and interpersonal skills.

· Detail-oriented with a strong focus on accuracy. Ability to multitask and work under pressure.

· Adaptable to a fast-paced working environment with a sense of urgency.

· Proficiency in Microsoft Office (Powerpoint, Excel, Word and Outlook)

Famed steakhouse is hiring part time and full time Flexi schedule service crew.

Training provided, family orientated working environment.

Join us in making a difference!

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Front Office Department:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.

How to Succeed

• Possess at least Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• 5 days work week, able to work on 2 rotating shifts including weekends and public holidays.
• AM: 7am to 4.30pm, PM: 12pm to 9.30pm
• Entry level candidates are welcome to apply.

Job Highlights

• Good advancement opportunities
• Comprehensive training provided
• Quarterly spa incentives
• Job Description
• Join an expanding wellness and aesthetics group of companies
• Good advancement opportunities
• More than 70% chance of promotion in first year of work

Responsibilities:

• Provide good customer service
• Attend to client inquiries
• Schedule appointments
• Introduce promotional offers
• Uphold the company’s excellent image
• Cashiering and do end of day sales settlement
• Assist to manage therapists

Requirements:

• 5 days work each week
• Work shift 10:45am - 9:15pm
• Able to work up to 5 weekends each month
• Basic PC skills required
• Able to work independently without supervision
• Meticulous and fast learner
• Friendly and warm personality
• Comprehensive training provided
• Sales and/or customer service background an advantage

Benefits:

• 5 days work only
• 8 branch locations near MRT (Station at a branch near you)
• Quarterly spa treatment incentives

Position: Customer Service Assistant

Salary Range: $1,800 - $2,600

Responsibilities:

• Schedule appointments for installations at customers' homes.
• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Send out reminders and confirmations to customers regarding installation and servicing.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
• Encourage customers to leave positive reviews on our purchase and social platforms.

Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in using scheduling and administrative software.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "O" Level and above or equivalent

Customer Service / Up to $3000 + OT + VB + Incentive

Ø Up to $3000 + OT + VB + Incentive

Ø Opportunities for personal/career development.

Ø 2year relevant experience as customer service

Ø Able to communicate with Chinese-speaking clients

Ø Comfortable working in the funeral industry

RESPONSIBILITIES:

· Handles phone-manning

· Data entries and record keeping

· Provide best solution or alternative to complaints

· Work closely with operations department

· Other ad-hoc duties assigned

REQUIREMENTS:

· Diploma holder with a minimum of 2 years of customer service experience

· To converse well in both English and Chinese (to speak with Chinese-speaking clients)

· Possesses IT knowledge

· Good listening skills

· Able to work in fast-paced environment

· Good team player with good interpersonal communication and presentation skills

· Self-motivated, meticulous, and independent

· Able to do shift work, and work on Public Holidays and Overtime

OTHER INFORMATION:

· Location: Geylang Bahru

· Working Days/Hours: alternate 5 and 6 days (8am to 5pm)

· Salary: Up to $3000 + OT + VB (salary will commensurate according to experience & qualifications)

· The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

Job Highlights

• Good advancement opportunities
• Comprehensive training provided
• Quarterly spa incentives
• Job Description
• Join an expanding wellness and aesthetics group of companies
• Good advancement opportunities
• More than 70% chance of promotion in first year of work

Responsibilities:

• Provide good customer service
• Attend to client inquiries
• Schedule appointments
• Introduce promotional offers
• Uphold the company’s excellent image
• Cashiering and do end of day sales settlement
• Assist to manage therapists

Requirements:

• 5 days work each week
• Work shift 10:45am - 9:15pm
• Able to work up to 5 weekends each month
• Basic PC skills required
• Able to work independently without supervision
• Meticulous and fast learner
• Friendly and warm personality
• Comprehensive training provided
• Sales and/or customer service background an advantage

Benefits:

• 5 days work only
• 8 branch locations near MRT (Station at a branch near you)
• Quarterly spa treatment incentives

We’re looking for a Director to join our business in Singapore to add to our senior management team.

• Developing and implementing business plans toimprove cost-efficiency.
• Maintaining positive and trust-based relations with business partners, shareholders, and authorities.
• Overseeing the company's business operations, financial performance, investments, and ventures.
• Liaise with Product, Design and Sales to increase client satisfaction through cohesive strategies

Job Requirements

• Extensive experience as a managing director or in a similar role.
• Experience in developing and implementing strategic and business plans.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical, critical thinking, and problem-solving skills.
• Experience in marketing strategy and space design.
• Experience in one solution service from brand position, original design,digitaliation of store construction to construction optimization counseling.
• Excellent organizational and leadership skills.

Responsibilities

· Support Vertical probe card maintenance and servicing at customer site.

· Bridge between customer and Factory in resolving probe card issues.

· Support data gathering, taking of measurements and other cost savings and improvement projects by the Field Application Engineer.

· Compile Investigation Report/ Service Report.

· Support Customer Engineering evaluations, DOE runs related to Technoprobe Probe cards.

· Perform pin replacement on site.

· Able to perform basic PCB repair and troubleshooting, component desoldering/soldering.

· Work closely business partners and customer’s engineering team to ensure that the customers can successfully go to production and implement needed solution in timely manner.

· Troubleshooting & Isolation of problems solving skills.

· Able to read PCB schematics.

· Technical competencies and proficiency in Microsoft Excel and other industry software.

Requirements

· Diploma / Above in Electrical and Electronics / Electrical or equivalent

· Possess strong process analysis and problem-solving skills.

· Excellent verbal and written communication skills working with Taiwan and China business partner and customers.

· At least 3 years’ related work experience in Electrical Wafer Sort / Final Test Testing.

· Willing to station / base in Malaysia, Penang.

Workplace Location: Ang Mo Kio, Techplace 1 (easily accessible to public transport)

*Please apply this position via Apply Nowbutton with the following information in the resume:

- Career work experiences and job responsibilities

- Current and Expected salary

- Reason for leaving

- Date of availability

- Education background

*We regret that only shortlisted candidates will be contacted.

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Executive to join our team. This role involves providing exceptional support to Singaporean parents and students participating in our competitions. The ideal candidate will be a proactive problem-solver with excellent communication skills, committed to ensuring a positive experience for all stakeholders.

Key Responsibilities:

• Customer Support: Provide timely and effective support to parents and students regarding competition inquiries, registration issues, and general information. Address and resolve concerns and complaints with professionalism and empathy.
• Communication: Serve as the primary point of contact for all customer service-related interactions. Communicate clearly and effectively via email, phone, and other channels to provide accurate information and assistance.
• Registration Assistance: Assist with the registration process for competitions, including guiding parents and students through registration procedures and troubleshooting any issues that arise.
• Information Management: Maintain and update customer records and information accurately. Ensure that all relevant details are recorded and handled confidentially.
• Event Support: Coordinate and support various competition-related events and activities. Provide on-site assistance during events as needed, including handling queries and providing information to attendees.
• Feedback Collection: Gather and analyze feedback from parents and students to identify areas for improvement in our services and processes. Report findings and suggest enhancements to management.
• Problem Resolution: Handle complex or escalated issues with a proactive approach, working to resolve problems efficiently and effectively while maintaining a positive customer experience.
• Team Collaboration: Work closely with other team members to ensure a cohesive approach to customer service. Share insights and collaborate on improving overall customer service strategies.

Qualifications:

• Experience: Previous experience in a customer service role is highly desirable, preferably in an educational or competitive environment.
• Skills:Excellent verbal and written communication skills.
  Strong problem-solving abilities and attention to detail.
  Ability to work independently and as part of a team.
  Proficient in Microsoft Office Suite and customer service software.
  Multilingual abilities are a plus.
• Attributes:Professional and courteous demeanor.
  Empathetic and patient approach to customer interactions.
  Strong organizational skills and ability to manage multiple tasks effectively.
  

Working Conditions:

• Standard office hours (9am to 630pm), with occasional evenings or weekends as required for events.

Benefits:

· $5,000 higher + Variable Bonus + AWS

· 5 Days work week (9am – 5.30pm)

· Central / Bukit Merah work location

Job Description:

We are looking for a highly skilled Customer Service Manager, with expertise in sea operations. This role offers a dynamic and rewarding environment for individuals who excel in within the freight forwarding industry. This role ensures operational efficiency, customer satisfaction, and compliance with international trade regulations.

Key Responsibilities:

Oversee and facilitate activities related to NVOCC, sea export, sea import, triangle shipment, warehousing, and trucking. Resolve any operational-related issues promptly and effectively. Lead and supervise the ocean freight operations team to maintain high levels of customer satisfaction. Implement process improvements to enhance operational efficiency and service quality. Develop and maintain strong relationships with shipping lines, port operators, and other key stakeholders. Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations. Track and monitor vessel arrivals/departures and update customers about any deviations. Handle customer inquiries promptly and provide comprehensive solutions for their shipment needs. Participate in existing and new RFQ or bidding projects as needed. Support ocean business development and trade lane management. Prepare invoices for customers and verify subcontractor invoices. Ensure compliance with customer Standard Operating Procedures (SOP). Prepare reports for customers and conduct performance analyses for upper management.

Qualifications:

· Diploma or Bachelor degree in Logistics, Supply Chain Management, Business Administration, or a related field.

· Minimum of 10 years experience in sea operations within the freight forwarding industry.

· Proven experience in ocean freight operations and team leadership.

· Chinese language skills for liaising with clients

· Strong understanding of international trade regulations and customs requirements.

· Excellent negotiation, communication, and problem-solving skills.

· Proficiency in Microsoft Office and industry-specific software.

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify sub-contractors' jobs
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Perform adhoc duties as assigned by superior

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task
• Possess Class 3 driving license will be an added advantage

• 5.5 Working Days (Alt Sat)
• Mon - Fri (830am - 545pm), Alt Sat (830am - 12pm)
• Up till $5000 + AWS + VB
• Sembawang

Job Description:

Credit Control Function

• To collaborate with our sales department to implement an effective credit control system and resolve outstanding balance issue
• Checking customer's credit application form is properly filled up before submitting the necesarry documents for credit terms approval
• Creating Debtors code in S4 Hana system upon credit approval
• Ensure customers adhere to their credit terms through control in SAP system. Responsible for release of accounts on hold when repayment is resolved
• Maintain accurate records of all chasing activities
• Dealing with queries on payments, ensuring customers pay on time and negotiating payment plans and improving debt collection process
• Regularly contact with customers to ensure all relevant debts are managed when necessary. Chase overdue invoices by telephone conversation and email
• Identify changes in payment patterns and propose action to avert indebtedness
• Start legal action or debt recovery agent to collect the money owed, if necessary
• Submit monthly debtors aging report on a timely basis. Monthly briefing to the sales team on overdue debt status
• Oversee the dissemination of Customer's Statement of Account by 3rd of the following month
• Other duties as delegated from time to time.

Accounts Receivable

• To attend the bank matters such as bank in Cash collections once or twice a week, daily bank in cheque collection and send documents (Giro form) for verification by bank as and when required by customers
• To help account receivable's team on adhoc requests regarding customer's related matters, including raising credit notes and debit notes

Requirements:

• Minimum Diploma in Accounting, Finance or related field
• Minimum 3 years experience in relevant credit control and accounts receivable from food manufacturing industry
• Experience in leading a team

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

CREDIT CONTROLLER / ACCOUNTS RECEIVABLE

SPECIALIZATION: FOOD MANUFACTURING COMPANY

Location: North (Senoko)

Working Hours: 5.5 Days Work Week, Office Hours (8.30am to 5.45pm), Saturdays (8.30am to 12pm)

Remuneration Package:

• Basic up to S$ 5000 MAX
• AWS
• Performance Bonus

Job Responsibilities:

• To collaborate with our sales department to implement an effective credit control system and resolve outstanding balance issue.
• Checking customer’s credit application form is properly filled up before submitting the necessary documents for credit terms approval.
• Ensure customers adhere to their credit terms through control in SAP system. Responsible for release of accounts on hold when repayment is resolved.
• Maintain accurate records of all chasing activities.
• Dealing with queries on payments, ensuring customers pay on time and negotiating payment plans and improving debt collection process.
• Regularly contact with customers to ensure all relevant debts are managed when necessary. Chase overdue invoices by telephone conversation and email.
• Identify changes in payment patterns and propose action to avert indebtedness.
• Submit monthly debtors aging report on a timely basis.
• Monthly briefing to the sales team on overdue debt status.
• Oversee the dissemination of Customer’s Statement of Account by 3rd of the following month.
• Other duties as delegated from time to time.

Account Receivable

• To attend to bank matters such as bank in Cash collections once or twice a week, bank in cheque collection and send documents (Giro form) for verification by bank as and when required by customers.
• To help account receivable’s team on adhoc requests regarding customers’ related matters, including raising credit notes and debit notes.

Requirements:

• Possess at least a Diploma in Accounting, finance, or related field.
• Minimum 2 years’ experience in relevant credit control and accounts receivable experience.
• Good numeracy skills.
• Ability to work independently with minimal supervision to accomplish company goals and objectives, including ability to work under pressure.
• Communication and negotiation skills to interact, the ability to build rapport and effectively resolve conflicts with internal and external teams.
• Confidence and the ability to place pressure tactfully on individuals and companies who owe money.
• Knowledge of Microsoft Office suite and S4 Hana will be an added advantage.

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845