Responsibilities:

• Perform general and specific IT related controls on client’s system by examining records, clients operating system’s policy and processes
• Monitor progress, manage risk and ensure that key stake holders are kept informed about progress and expected outcomes of the review
• Complete documentation of audit tests, findings as well as recommendation
• Identify, analyse and interpret data using data analytics tools
• Work well in teams and show dynamism, flexibility and willingness to continually learn and coach
• Consistently deliver quality works

Requirements:

• Degree in Accountancy/Computing
• Minimum 5 years of IT audit experience, preferably from Big 4
• Strong analytical skills, experience in data analytics preferred
• Proactive and possess the passion to lead by example
• Strong communication and interpersonal skills as well as good report writing skills
• Strong problem-solving skills and ability to multi-task and work within tight deadlines
• Possess CISA is an added advantage

You will be responsible in the fulfillment of IT Governance functions which includes Incident Management, Change Management, Business Continuity Management, IT Risk Management and IT Audit.

Brief Job Description:

• Track and follow through reported production incidents from the identification of root cause and implementation of permanent solutions.
• Prepare IT reports, coordinate regular meetings and follow-up discussions between IT, Stakeholders and Management.
• Review IT processes and procedures, identify gaps and propose solutions.
• Liaise with internal and external parties in doing IT Audits and Due Diligence Assessment of IT services or systems.
• Follow company policies, procedures, regulatory notices and guidelines, and develop enhancements to existing procedures to ensure compliance to changes in these requirements.
• Regularly keep BCP documents updated and complete regular business continuity management activities including DR testing and call tree exercises.
• Document DR testing results, create a report with analysis and lessons learnt to improve business continuity procedures.
• Carry-out IT Risk assessments with system owners and IT heads related to regulatory guidelines on TRM, Cyber Hygiene, BCM, Outsourcing, DLP/ PDPA, Cloud, etc.
• Ensure that identified risks and gaps from the IT Risk assessment are reviewed, addressed and tracked for the completion of the remediation actions.

Requirements:

• Diploma/ Bachelor’s degree in information Technology/ Computer Science or related fields.
• Minimum 2 years’ experience in IT Governance, IT Risk management, IT Audit areas.
• Strong understanding of MAS TRM, BCM, Outsourcing Guidelines, DLP and PDPA.
• Knowledge of Financial Derivatives and Securities is preferred.
• Preferably ITIL certified or equivalent is a plus.
• Possess excellent written and oral communication skills and able to present ideas to all staff levels including Management.
• Strong interpersonal skills for working with internal and external parties.
• Meticulous in documentation and follow-through on action items.
• Ability to work in a fast-paced environment and be able to deal with changes.
• Ability to handle multiple competing priorities.

Responsibilities:

• Perform general and specific IT related controls on client’s system by examining records, clients operating system’s policy and processes
• Monitor progress, manage risk and ensure that key stake holders are kept informed about progress and expected outcomes of the review
• Complete documentation of audit tests, findings as well as recommendation
• Identify, analyse and interpret data using data analytics tools
• Work well in teams and show dynamism, flexibility and willingness to continually learn and coach
• Consistently deliver quality works

Requirements:

• Degree in Accountancy/Computing
• Minimum 5 years of IT audit experience, preferably from Big 4
• Strong analytical skills, experience in data analytics preferred
• Proactive and possess the passion to lead by example
• Strong communication and interpersonal skills as well as good report writing skills
• Strong problem-solving skills and ability to multi-task and work within tight deadlines
• Possess CISA is an added advantage

Responsibilities:

• Plan, coordinate and perform IT audits of financial and other systems including audits over system development and data management procedures.
• Review IT control design and operating effectiveness
• Identify risks associated with the IT systems and the corresponding counter measures (mitigating controls).
• Extract and process different types of datasets for analysis and audit tests
• Support the IT audit team with project management tasks.
• Perform general and specific IT-related controls review on client’s system based on BDO Methodology Performing data analytics using IDEA & Power BI
• Engage with various stakeholders within the firm as well as clients professionally
• Prepare detailed working papers and supporting documents and get it reviewed and approved by reporting Manager.
• Prepare IT Audit reports including audit observations and recommendations.
• Discuss on the audit findings with the client and get their responses.

Requirements:

• Possess a bachelor’s degree in Accountancy, IT or related field
• 2 to 3 years of relevant working experiences
• Excellent verbal and written communication skills
• Ability to work effectively in a team.
• Working knowledge of Microsoft Office (Excel, word, power point, Visio, outlook) and data analytics tools like Idea and Power BI would be an added advantage.
• Knowledge of IT Applications like SAP, Oracle, Microsoft Dynamics, etc. would be an added advantage.

At Baker Tilly Singapore, we welcome highly motivated and committed individuals who share our core values to join us. We are committed to our values of leading by example, delivering quality services with integrity, communicating openly, acting ethically, and fostering a community built around civic responsibility and teamwork.

We are looking for an IT System Administrator, who will be involved in the installation, configuration, and troubleshooting of hardware and software systems.

In this role, you will:

• Install, configure, and troubleshoot hardware and software systems, including operating systems, applications, and network components.
• Microsoft 365 administration on Intune, Entra ID, Sharepoint, Exchange, and Defender.
• Server administration on cloud and on premise, Domain Controller, Active Directory, IIS, DNS, VOIP, LDAP.
• Network administration on firewall, switches, VPN, VLAN, WiFi controller.
• Resolve Level 1 and 2 computer or application issues to local and remote users.
• Escalation of Level 3 Application Issues to third-party vendors.
• Maintain proper logging and maintenance of help desk requests via ticketing system.
• Conduct regular system backups minimize data loss in the event of a system failure.
• Maintain IT related Fixed Assets to support onboarding/ offboarding process.
• Maintain and ensure compliance with all IT/ISO related policies and procedures.
• IT project coordination and vendor management.

We are looking for people with the following:

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience as an IT Systems Administrator or similar role
• Familiarity with Windows systems and environments
• Proven experience on Microsoft 365 platform and Cloud Iaas
• Experience with networking concepts and technologies
• Experience with Cisco Meraki and Microsoft Power Platform is a plus
• Knowledge in cybersecurity practice is a plus
• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Plan, coordinate and perform IT audits of financial and other systems including audits over system development and data management procedures.
• Review IT control design and operating effectiveness
• Identify risks associated with the IT systems and the corresponding counter measures (mitigating controls).
• Extract and process different types of datasets for analysis and audit tests
• Support the IT audit team with project management tasks.
• Perform general and specific IT-related controls review on client’s system based on BDO Methodology Performing data analytics using IDEA & Power BI
• Engage with various stakeholders within the firm as well as clients professionally
• Prepare detailed working papers and supporting documents and get it reviewed and approved by reporting Manager.
• Prepare IT Audit reports including audit observations and recommendations.
• Discuss on the audit findings with the client and get their responses.

Requirements:

• Possess a bachelor’s degree in Accountancy, IT or related field
• Excellent verbal and written communication skills
• Ability to work effectively in a team.
• Working knowledge of Microsoft Office (Excel, word, power point, Visio, outlook) and data analytics tools like Idea and Power BI would be an added advantage.
• Knowledge of IT Applications like SAP, Oracle, Microsoft Dynamics, etc. would be an added advantage.

Contract Duration: 1 year

Responsibilities:

• Provide technical support and maintenance of IT infrastructure.
• Monitor system performance, troubleshoot, and resolve IT issues.
• Implement system upgrades and enhancements.

Requirements:

• Minimum 6 years of experience in IT support and infrastructure maintenance.
• Strong communication, project management, analytical, and problem-solving skills.
• Hands-on experience (6+ years) in maintaining and troubleshooting data networks (LAN/WAN) or large enterprise networks, ensuring security and resiliency.
• Expertise in: - Next-Gen and application-aware firewalls
  - Network Routing (BGP, OSPF, EIGRP) and Switching technologies
  - Telecommunications infrastructure and equipment
  - Load balancers, DNS, and Proxy services
  
• Ability to respond promptly to emergencies and perform system upgrades after hours/weekends if necessary.
• Relevant certifications: CCIE, CCNP, CCNA

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

Our client is a 3rd party full-service supplier of logistics and engineering solutions. Currently, our client is seeking for IT System Administrator to provide support to staff on all company supported hardware and end-user computing software. Troubleshoot hardware and software issues, and advice on appropriate action. Assist in project-based activities.

JOB DIMENSION (SCOPE)

• Take an aggressive approach in proactively supporting all staff in the base location, collaborating with IT Organization to ensure that staff is operating effectively from an IT support standpoint
• Work closely with Service Desk to expedite technical problem resolutions, address users’ queries and follow-throughs
• Partner with Local IT Project Team in providing infrastructure service, new customer startups, internal project including technical investigation and documentation, testing and execution, etc.

REQUIREMENT

• Minimum Diploma in Information Technology
• Preferably, IT-Certification in Microsoft Tools
• At least 1 year of technical knowledge on Microsoft Tools
• Customer service experience and Logistics Business Knowledge is an advantage
• Expected to perform any other tasks as deemed necessary by IT Team Leads

PERSONAL ATTRIBUTES

• Proactive, being engaged and possess a positive learning attitude
• Analytical in technical problem-solving
• Effective communication skills to work with broad user base; verbal (phone etiquette) and written
• Good interpersonal skills to work independently with IT groups and cross-functional business groups
• Ability and willing to learn and support new and diverse hardware, software etc.

Responsibilities:

1. Financial & Accounting Duties

• Extract, transform, load and analyze incoming data from various departments and fit it into our accounting systems for recording and reporting purposes.
• Handle monthly and annual close processes, ensuring timely and accurate reporting.
• Coordinate with other departments to ensure all financial transactions are accounted for.
• Prepare budgets in collaboration with various departments and monitor financial variances.
• Manage all financial processes including accounts payable, accounts receivable, payroll, and bank reconciliations.
• Ensure compliance with all government regulations and tax codes

2. IT Responsibilities:- Display a proactive ability to self-learn and adapt to various applications used in the organization, including Stripe, WooCommerce, HR, and various POS software.

• Possess strong knowledge and proficiency in Microsoft Excel. Knowledge of Phyton is an advantage.
• Offer assistance in resolving miscellaneous IT issues that arise periodically, collaborating with IT vendors or consultants when needed.

Qualifications:

• Bachelor’s degree in Finance, Accounting, or related field.
• 2-3 years of experience in finance and accounting (non-profit experience is a plus).
• Proficiency in accounting software and Microsoft Office Suite.
• Basic IT skills and a knack for troubleshooting software and application issues.
• Exceptional attention to detail, organizational skills, and multitasking abilities.
• Strong interpersonal and communication skills.

What We Offer:

• Competitive salary and benefits package.
• A fulfilling role in a community-focused organization.
• Opportunities for professional development and growth.

Job Description:

• Provide in-house CTRM support to worldwide users during their day to day tasks (including pricing, exposure, pnl, VaR, invoicing matters and more), escalate supports when required to development team and ensure following-up with them. Ownership required on each support to provide best service.
• Understand and challenge CTRM’s enhancement requests from users, in order to liaise with development team.
• Train new comers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
• Operation and problem solving of business applications including jobs monitoring, interfaces and servers in close collaboration with DBA, network, infrastructure and development teams.

Requirements:

• Must have: Working experience of minimum 4 years in the field of IT software applications in the commodities trading business with involvement in business applications change management and day-to-day operation and support
• Bachelor's or Master's degree, preferably in an IT related field
• Excellent communication and presentation skills
• Good analytical and technical skills (SQL, Oracle DB, basic programming) as well as a good perception of user needs and business processes
• Good knowledge of Microsoft products
• Team player
• Self-motivated with the ability to prioritize tasks
• Able to work in a high pressure on-call environment with changing priorities
• Proactive and customer focused with a “make it work” mentality
• Highly responsive, energetic and enthusiastic
• Resourceful and able to think creatively and adapt

Key Responsibilities:

• Group IT Management: Oversee all IT infrastructure, security, and systems across the CÉ LA VI Group, ensuring consistency and efficiency in all global locations.
• Project Leadership: Manage and implement IT projects across the group, ensuring timely delivery and alignment with business goals.
• Technology Adoption: Drive the adoption of new technologies and systems that align with the group’s strategic objectives, particularly cloud-based platforms and F&B-specific systems.
• Operational Stability: Provide a high level of support and ensure the operational stability of all company systems and technologies.
• Compliance Management: Ensure adherence to IT policies and procedures, regularly updating and maintaining these policies to reflect industry best practices.
• Stakeholder Engagement: Build and maintain strong relationships with internal stakeholders, key vendors, and partners to support the group’s IT needs.
• Budget Management: Prepare and manage both Capex and Opex IT budgets for the group, ensuring cost-effectiveness and alignment with strategic goals.
• Strategic Planning: Participate in the planning and implementation of future systems and technologies that align with the company’s long-term business needs.
• Change Management: Take ownership of and drive changes that contribute to the company’s long-term growth and success.
• Guidance and Support: Provide expert guidance on best practices for the use of systems and technologies within the company.
• Problem Solving: Utilize strong analytical skills to develop effective solutions and alternatives to address complex IT challenges.

My client is a manufacturing MNC who is seeking for an Internal Auditor.

The role involves conducting internal audits and risk assessments, providing actionable recommendations based on findings.

Key responsibilities include developing work plans, coordinating field audits, and analyzing business processes across sales, purchasing, inventory, and cash management. The position requires maintaining strong relationships with auditees and management, ensuring effective implementation of audit recommendations, and supporting compliance reviews. Additionally, the role includes mentoring team members and assisting in the design of risk management frameworks.

Requirements:

• Proficiency in mandarin due to the need to liaise with mandarin-speaking clients
• Comfortable with heavy travelling (overseas)
• Min 1 year of experience in relevant field (FP&A/accounting background candidates who are keen in IA are welcome to apply

If you would like to be considered for this opportunity, please forward a copy of your full CV to kristine.tan@ambition.com.sg and attn it to Joey Chen (R23116401)

Shortlisted candidates will be notified.

www.ambition.com.sg

EA Registration Number: R23116401

Data provided is for recruitment purposes only

Business Registration Number: 200611680D.

Licence Number: 10C5117

*LI-AF

About Our Client: We are seeking an IT Software Apps Trainer for our client, in the Entertainment industry. This role is crucial for providing exceptional training and support for their internal and external customers.

Role Overview: As an IT Software Apps Trainer, you will be responsible for delivering comprehensive training on gaming management systems and operations. Your expertise will help enhance the understanding and effectiveness of these systems among users.

Key Responsibilities:

• Conduct engaging training sessions and forums for both internal and external audiences, on-site and off-site.
• Manage projects throughout their entire lifecycle, ensuring training objectives are met from start to finish.
• Develop and update course materials and supporting documentation to enhance training effectiveness.
• Analyze casino business processes to facilitate the installation of new products and support existing systems.
• Create and present product demos to customers, showcasing the capabilities of client’s products.
• Maintain a high level of understanding of system products and industry standards.

Qualifications:

Degree in a relevant field or equivalent combination of education and experience.

Personal Competencies and Experience:

• Excellent communication skills with confidence in resolving issues related to gaming systems and customer operations.
• Proficient in English (reading, writing, speaking); knowledge of additional languages is preferred.
• Willingness to travel throughout the Asia region as required.
• Highly self-motivated with a strong desire to learn and grow.
• Ability to work independently as well as collaboratively within a team environment.
• Capable of conveying complex technical information to a diverse audience, from novices to experienced users.

Why This Role? This is an exciting opportunity to make a significant impact by training and supporting users in the Entertainment sector. If you have a passion for technology and enjoy helping others succeed, we encourage you to apply!

Job Description:
The Security Engineer will participate in evaluating, developing, and implementing security tools, standards, procedures, and guidelines. This role will collaborate with both technical and non-technical business partners and stakeholders.
• Ensures security infrastructure processes, concepts, and maintenance are incorporated into systems, software, and hardware platforms in accordance with approved internal standards
• Provides technical input to projects along with implementation support to network services and infrastructure design teams
• Performs maintenance of security infrastructure to include updates and patching of software and hardware
• Maintains a comprehensive and in depth, component level understanding of all IT systems, data flows, applications, technologies, security controls, threats, weaknesses and countermeasures
• Supports information security governance, risk management and compliance programs which include security assessments and on-site reviews, security gap remediation, security incident support, audit support functions, business process and project consultancy and security education and awareness
• Designs and develops secure IT solutions and control frameworks using network segmentation, gateway security, specialist security tools (e.g., ACL, Tokenization)


Skillset Required:
• Experience with cloud technologies: AWS, Azure, GCP
• Experience with securing and hardening Windows, Linux
• Experience with networking protocols and technologies: TCP/IP, routers, firewalls, VPN, load balancers
• Experience with on premise and cloud-based security technologies: end point protection, hardware security modules, sandboxes, SIEM, web application firewall, intrusion detection systems, intrusion prevention systems, web proxies, wireless intrusion prevention systems, and file integrity monitoring

Job Scope:

• Responsible for the enhancement of Digital Enablement & Transformation (DET) in the organization, in particular software applications used by clinic end users and patients, eg: Next Generation Electronic Medical Record (NGEMR), Electronic Queue Management System (eQMS), mobile applications such as Health Hub etc
• Represent the department in end users in User Acceptance Tests (UAT), End-to-End Testing (E2E) to ensure the interoperability of interdependent IT systems
• Work closely with other user departments and third-party vendors to ensure IT system readiness
• Achieve higher digital adoption rate by undertaking enhancements on key functionalities of IT / mobile applications to improve their overall performances, user-friendliness and intuitiveness
• Work closely with internal departments to analyse, identify and implement solutions to improve outcomes in the Key Focus Areas such as Workforce Transformation and Tech Enablers
• Support department in achieving the set KPIs and HQ’s strategic and tactical plans and deliverables

Job Requirements:

• A recognised Degree in any discipline
• Minimum 2 years of working experience, preferably in IT domain supporting operations
• Able to work well in a team-based environment with a pro-active mindset in problem-solving and solution implementation
• Strong interpersonal and communication skills
• Proficiency in MS Office applications

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button OR email to [email protected]

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities**

“Jobstudio will not solict any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating jobstudio and our employees, you may call our office directly at 64221390 for verification. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Digital Transformation:

• Leverage IT expertise to support marketing automation, data analytics, and customer relationship management (CRM) systems.
• Drive digital transformation initiatives to integrate IT infrastructure with marketing technologies (e.g., analytics, marketing platforms).

Data Security & Compliance in Marketing:

• Ensure marketing operations comply with data protection laws (e.g., GDPR) and maintain customer privacy.
• Collaborate with the IT team to ensure marketing platforms and customer data are securely managed.

Collaborative Leadership:

• Work with cross-functional teams, including sales, product, and finance, to align marketing and IT objectives.
• Lead the integration of digital tools and IT solutions to support business growth and marketing efficiency.

Qualifications:

• Bachelor’s degree in Information Technology, Marketing, Business, or a related field.
• Relevant certifications in IT and marketing are a plus.
• 5+ years of combined experience in IT operations and marketing roles.
• Proven ability to manage IT infrastructure and marketing campaigns simultaneously.
• Experience in team leadership and cross-functional collaboration.

Digital Transformation:

• Leverage IT expertise to support marketing automation, data analytics, and customer relationship management (CRM) systems.
• Drive digital transformation initiatives to integrate IT infrastructure with marketing technologies (e.g., analytics, marketing platforms).
  

Data Security & Compliance in Marketing:

• Ensure marketing operations comply with data protection laws (e.g., GDPR) and maintain customer privacy.
• Collaborate with the IT team to ensure marketing platforms and customer data are securely managed.
  

Collaborative Leadership:

• Work with cross-functional teams, including sales, product, and finance, to align marketing and IT objectives.
• Lead the integration of digital tools and IT solutions to support business growth and marketing efficiency.
  

Qualifications:

• Bachelor’s degree in Information Technology, Marketing, Business, or a related field. Relevant certifications in IT and marketing are a plus.
• 5+ years of combined experience in IT operations and marketing roles.
• Proven ability to manage IT infrastructure and marketing campaigns simultaneously.
• Experience in team leadership and cross-functional collaboration.
  

In this role you will lead and oversee the IT Infrastructure and Management division, focusing on both IT infrastructure and service delivery to provide secure, reliable, and scalable technology solutions.

Your role will be key in driving the company’s digital transformation, aligning IT strategies with business growth objectives, and ensuring the implementation of strong IT policies and data protection protocols.

You’ll ensure smooth, high-quality service for both internal and external stakeholders, while promoting operational efficiency and future-ready technology advancements.

Your Responsibilities:

• Shape and evaluate the strategy for the IT Management & Support Division.
• Continuously identify opportunities to automate processes and improve efficiency.
• Collaborate with vendors and industry experts to stay updated on technological advancements.
• Engage with stakeholders to align IT plans with business strategies.
• Lead incident resolution and root cause analysis for outages and cybersecurity issues.
• Provide support for key program and project implementations.
• Manage the division’s budget and ensure regular review of policies and procedures.

Requirements:

To excel in this role, you should have at least 10 years of experience managing IT Infrastructure and Support divisions, along with a strong background in cybersecurity.

A degree in Computer Science, Engineering, or a related field is essential, and certifications like CISA or CISSP are a plus. With 15 years of overall IT experience, including a minimum of 10 years in supervisory or management roles, you’ll effectively handle complex projects and vendor relationships.

A solid understanding of cybersecurity laws and the ability to thrive in dynamic environments, making informed decisions under pressure, are crucial.

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Evaluate, recommend, plan and implement IT related projects for the Hotel.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.
• Manage system changes with appropriate support staff to ensure uninterrupted services.
• Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
• Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
• Maintenance contracts are reviewed and put in place for IT systems.
• IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
• Conduct PCI training.
• Ensure users are aware of Support processes, Corporate Help Desk.
• On-site technical resource during business hour:
• 8.30am – 6.15pm Monday – Friday
• Required onsite support over special events to be planned accordingly
• Attend operational meetings daily 9.00am

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new colleagues.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedure.
• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

Candidate Profile

Knowledge and Experience

• Diploma in Information Technology
• Minimum 4 years of relevant experience with at least 1 year in a similar capacity and in hotel industry
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Knowledge of Windows Operating System

Competencies

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

Job Summary:

The IT Process Enhancement Senior Specialist at Anext Bank is dedicated to enhancing IT operations by implementing ITIL best practices, with a particular focus on incident management, change management, and DevOps tooling. This role requires an in-depth understanding of ITIL, extensive experience in IT operations, and a strong commitment to continuous improvement in accordance with regulatory guidelines and the bank's policies.

Key Responsibilities:

1. Process Enhancement and ITIL Implementation:

Implement and maintain ITIL best practices, including incident management, problem management, change management, and service level management.

Continuously evaluate and enhance IT processes to ensure alignment with industry standards and regulatory requirements.

2. Incident and Problem Management:

Lead the resolution of IT incidents and problems, coordinating with internal teams and external vendors to minimize downtime and impact on business operations.

Ensure a systematic approach to problem identification and resolution, reducing recurrence and impact on IT services.

3. Change Management:

Oversee the change management process, ensuring that all changes are properly planned, tested, and implemented with minimal service disruption.

Maintain accurate documentation and audit trails for all changes, adhering to regulatory guidelines

4. Audit and Compliance:

Ensure IT operations comply with regulatory standards and audit requirements

Conduct regular audits of IT processes and systems, and implement corrective actions as necessary.

5. Service Level Management:

Monitor and report on IT service performance against agreed service level agreements (SLAs).

Identify areas for improvement and implement corrective actions to maintain high service quality.

6. Vendor Management:

Manage relationships with IT vendors and service providers, ensuring compliance with contractual agreements and service level expectations.

7. Continuous Improvement:

Identify opportunities for process improvement, automation, and optimization of IT operations, driving efficiency and cost savings.

Foster a culture of continuous improvement within the IT team.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL certification (ITIL Foundation, ITIL Practitioner, or higher).
• 8 – 12 years’ experience in IT operations management, preferably in the banking or financial services industry.
• Excellent problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Excellent command of both spoken and written English and Mandarin Chinese to communicate with our Mandarin speaking stakeholders
• Knowledge of cloud technology would be an added advantage.

Job Highlights

• Full Commission based
• Positive working Culture
• Lots of opportunities to learn
• Near Nicole highway MRT

Responsibilities:

• Business development, prospection and acquisition of new accounts
• Account management and development of existing customers
• Prepare sales proposal and quotations
• Provide responsive customer service and resolve client issues quickly and efficiently.
• Stay on top of accounts, making sure they’re receiving services in a timely manner
• Assist with various ad hoc projects in all aspects of company operations

Job Requirements:

• Good interpersonal skills to communicate effectively with customers
• Sales-driven and Customer-orientated
• Problem solver
• Possess willing to learn attitude
• Minimum 1-2 years of sales-related experience would be preferred
• Entry level candidate with no prior relevant experience may also apply (with the right attitude and mindset)
• Willing to work on weekends if required

Roles and Responsibilities:

The Information Technology (IT) Executive is responsible for providing support to the Head, Information Technology, and IT department in managing the company’s day-to-day IT systems and networks. This position requires a technically savvy individual who is extremely well organized and adept at communicating with stakeholders across the organization.

- Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining filing systems, and developing administrative process improvements

- Manage hardware ordering process and coordinate inventory of IT assets

- Coordinate contracts with vendors and suppliers, including managing invoicing

- Manage the monitoring of hosting servers for websites and emails and the renewals of domains.

- Have knowledge in setting up and troubleshooting domains, sub domains and emails

- Have basic knowledge on WordPress and its plugins.

- Perform systems administration functions for designated information systems / technologies

- Provide project coordination assistance with special projects and any other duties as assigned by Head, IT

- Manage procurement of inventory including documenting all equipment assigned to staff members

- Potentially need to work flexible hours and be available to respond on short notice

- Provide direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion

- Familiarize and assist end-users on basic software, hardware and peripheral device operation and use

- Manage time efficiently and effectively; set priorities appropriately and schedule calls

- Able to work in a fast-paced environment and maintain professional demeanour stress

- Good team player and able to operate within customer support standard and operating procedures

End to end delivery management of IT programs (preferably multi country implementation).

• Some payments domain exposure (search for key words like SWIFT, ISO20022, MEPS+ etc.).
• Must have handled large teams, must have delt with multiple stakeholders in a BANK.

• Minimum 12+ years of experience as Project manager / Program Lead / Initiative Lead roles in Transactions Banking, Payment’s delivery programs
• Managed several related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction.
• Responsible for the project planning, budget, structure, schedule and staffing requirements for the delivery organization.
• Hands on in Payments & Cash Management Domain

• Lead and deliver large payment HUB implementation program for a leading bank with responsibility for a definable segment of the implementation
• Responsible for the translation of the client's complex business requirements into formal agreements.
• Own & deliver outcome-based delivery programs with strict KPIs
• Establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results
• Working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution
• Responsible for operational adherence
• Responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery of Build Projects, Package Implementation or Managed Services

· Deliver lessons to achieve intended learning outcomes

· Update student attendance records on a timely basis

· Set assessment (test and/or exam) papers and assignments (question papers, resit papers and marking schemes)

· Invigilate, mark and record exams/assessments results

· Perform assigned moderation duties for other subjects/modules

· Conduct student academic progression monitoring and counselling

· Conduct targeted number of student activities

· Achieve target passing rate

· Achieve target for Student Satisfaction Survey Score and Parent Teacher Meeting (PTM) survey (if applicable)

· Identify students with learning issues and Initiate early student interventions

· Provide customer-focused service as evident by the number of compliments received

· Provide suggestions for the improvement of the organisation’s performance

· Participate in staff sharing and training sessions

· Assist in curriculum development and review

· Assist in the review of the department’s academic resources

· Assist in the coordination, organising and facilitating of industry consultation for the ongoing improvement of curriculum, courses, and training delivery and assessment

· Undertake other duties that may be assigned from time to time

Requirements:

1) Minimum academic level: Minimum Degree in IT or related field (Master's Preferred)

2) Specific language proficiency: Proficient in English - Written and Spoken

3) Specific job experience: Min 2 years of Teaching experience

4) Good interpersonal skills

5) Computer-literate