When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others.

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are seeking a Senior Specialist, Network to join our team and play a pivotal role in ensuring the reliability and security of our IT network infrastructure. Reporting to the Director of Infrastructure Core Services, you will be instrumental in administering our enterprise network, enhancing our security platform, and supporting a variety of IT projects.

What you will do

• Deploy and operate IT network infrastructure (WAN, LAN, Wi-Fi, VPN), ensuring system availability and reliability.
• Address Service Desk tickets related to incidents and requests.
• Provide 2nd and 3rd level support for complex incidents and problems.
• Maintain and improve the existing networking architecture and increase awareness of new technologies that might enhance device operations, capacity, and performance.
• Plan and execute changes according to agreed change processes.
• Maintaining routine maintenance tasks on all network operational components, infrastructure equipment and operational documentation, processes and knowledge documentation.
• Collaborate with business and other IT teams to meet network requirements for various projects.

What you bring

Experience

• College education or Diploma in Information Technology with a minimum of 5 years managing complex enterprise networks.
• Advanced knowledge of switching, routing, and firewalling in an enterprise environment with experience in Cisco Meraki and Juniper Wi-Fi, as well as Cisco and Juniper office and datacenter network appliances.
• Familiarity with transparent and non-transparent proxy solutions with preferred knowledge in configuring and troubleshooting Azure virtual WAN, networks, and firewalls.
• Proficiency in dynamic routing (Cisco, Cisco Meraki, Juniper, Fortinet) and Azure network products.
• Experience with network monitoring tools and network architecture in WAN/LAN/Wi-Fi/SDWAN and hands-on experience with DHCP and DNS administration and configuration.

Personal competencies

• Self-driven individual with strong project and stakeholder management skills.
• Good communication and interpersonal skills with a proven ability to work effectively in a team environment.

THE OPPORTUNITY

The Assistant IT Manager/IT Manager works with the Back Office HR & IT team to support and ensure the efficient and effective daily office operations, smooth internal workflow, and coordination of processes.

THE WORK

IT & Network Responsibilities (50%)

· Provide basic day-to-day user and desktop support to employees in Singapore office.

· Provide user IT onboarding including account creation and setup, allocation and deployment of laptops, basic user training.

· Liaise with local IT vendor (external) and remote Group IT (internal) teams to evaluate or troubleshoot IT issues.

· Work with HQ IT teams and various stakeholders on implementation, upgrades, and transformation projects.

· Manage the general maintenance and upkeep of IT tools and equipment (hardware and software) including computers, accessories, AV, and printers.

· Update IT inventory records & suport with IT procurement.

· Review diagnostics and assess the functionality and efficiency of systems.

· Implement and execute network security measures.

· Monitor security certificates and company compliance of requirements.

· Offer technical support to company staff and troubleshoot computer problems.

· Install and update company software and hardware as needed.

· Anticipate and report the cost of replacing or updating computer items.

· Maintenance of office biometrics and relevant reports.

· Management & point of contact of Accelo – PM work platform

Project Management System Responsibilities – Accelo (50%)

· Managing, provisioning, configuring, and maintaining the underlying platform.

· Continuous Identifying, monitoring and improvising of platform performance.

· Attending and responding to incidents, outages, or other disruptions in platform service.

· Providing support to users or customers experiencing issues with the platform

· Offering training sessions or documentation to help users effectively utilize the platform’s features.

· Managing user accounts and permissions as needed

· Engaging with platform vendors or service providers to address issues or request assistance.

· Managing vendor relationships, contracts, and service level agreements (SLAs).

· Evaluating new vendor solutions or upgrades to existing platforms

· Engaging with platform vendors or service providers to address issues or request assistance.

· Managing vendor relationships, contracts, and service level agreements (SLAs).

· Evaluating new vendor solutions or upgrades to existing platforms.

Technology Innovation

· Developing a technology innovation strategy aligned with the organization's overall goals and objectives.

· Identifying emerging technologies and trends relevant to the organization's industry and market.

· Collaborating with internal stakeholders across departments (AMC and Corporate) to gather input and support for innovation initiatives.

· Reviewing and refining the organization's technology innovation strategy based on feedback and results.

· Identifying opportunities for process improvement and optimization in innovation processes.

THE CONNECTION

Reporting to Director, Corporate and IT Project Manager, the Assistant IT Manager/IT Manager works closely with the back-office team and is the first point of contact for employees regarding general IT and office facilities matters.

THE MUST HAVE

· Fluent in English. Proficiency in an Asian language is a plus.

· Well-versed in computer systems.

· Familiar with Windows 365 and project management software.

THE GOOD TO HAVE

· IT Diploma/Degree qualification

· 5 years of relevant work experience

· Experience with project management is advantageous.

· A multitasker, organised, prioritise work independently as well as in a team.

· Demonstrate a customer service mindset with a proactive disposition.

· Possess excellent communication and problem-solving skills with a sense of urgency.

ADDITIONAL LOCAL BENEFITS

· Competitive Annual Leave & Birthday Leave.

· Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.

· Employer-paid Group Hospital & Surgical, Outpatient, Clinical, Outpatient Specialist & Personal Accident.

· Comprehensive internal L&D portal and opportunities for external courses.

Potential candidates must be authorized to work in Singapore without any sponsorship. www.wearemci.com

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

Responsibilities:

• Handle the warehouse on stock fulfilment and inventory related issues.
• Keeping track of all incoming and out-going stocks.
• Picking & Packing the right PC hardware for delivery.
• Ensure PC components are drawn for assembly of international orders from regional customers.
• Arrange shipment and delivery.
• Update International teams on order progress and status.
• Track and ensure timelines on orders are met.
• Able to carry heavy loads, when required.
• Work closely with our logistics team as a team player.
• Any other ad-hoc duties as assigned by his/her immediate superior and/or manager.

Requirements:

• Entry level or Nitec or Polytechnic
• Organized Individual who is also a team player.
• Familiar with PC components. Passion for custom PCs.
• Experience in shipping and logistics a plus.
• Training will be provided.

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm

Position Overview:

We are seeking an experienced and dynamic Presales Consultant to join our team, focusing on IT Observability, Monitoring, and AIOps. The ideal candidate will possess extensive knowledge of IT Observability and Monitoring solutions and AIOps, with hands-on experience with key technologies such as Elastic Observability, IBM, and SolarWinds. This role is essential for guiding our clients through the implementation and optimization of monitoring and observability solutions, and for tailoring the right scope of work for services engagement to enhance their IT operations and infrastructure.

Key Responsibilities:

Technical Expertise:

• Demonstrate deep expertise in IT Observability,Monitoring, and AIOps solutions, including platforms such as Elastic Observability, IBM Observability solutions, and SolarWinds.
• Provide advanced guidance on how these solutions can address customer needs, integrate with existing environments, and enhance IT monitoring capabilities.

Customer Engagement:

• Engage with customers to understand their business needs, technical requirements, and pain points related to IT operations, monitoring, and observability.
• Conduct detailed assessments and translate business requirements into technical solutions using observability, monitoring, and AIOps tools.

Solution Design:

• Develop and deliver compelling presentations and demonstrations showcasing the capabilities and benefits of observability,monitoring, and AIOps technologies.
• Create detailed technical proposals, including solution architecture diagrams and deployment strategies, tailored to customer needs and the defined scope of work.

Pre-Sales Support:

• Collaborate with sales teams to identify and pursue new business opportunities, providing technical expertise throughout the sales cycle.
• Respond to RFPs, RFQs, and RFIs with detailed technical responses and solution outlines focused on monitoring, observability, and AIOps.

Proof of Concept (PoC):

• Lead and manage PoCs, including planning, execution, and validation, ensuring that solutions meet customer expectations and deliver tangible value.

Scope of Work (SoW) Development:

• Tailor the scope of work for services engagements by defining project deliverables, timelines, and resource requirements based on customer needs and technical assessments.
• Develop comprehensive statements of work (SoWs) that outline the objectives, deliverables, and timelines for IT monitoring and observability projects.
• Depending on complexity of project, may be expected to chip in for project implementation (on case by case basis).

Training & Enablement:

• Provide training and support to internal teams and customers on observability, monitoring, and AIOps solutions, ensuring effective adoption and utilization.
• Maintain up-to-date knowledge of industry trends, best practices, and competitive landscape related to IT monitoring and observability.

Collaboration:

• Work closely with product management and engineering teams to provide feedback and influence the development of future product features and enhancements.
• Share insights and success stories with the broader team to drive continuous improvement in monitoring and observability solutions.

Qualifications:

Experience:

• 3- 5 years of experience in presales, solutions engineering, or technical consultancy roles with a focus on IT Observability, Monitoring, and AIOps.
• Proven experience with SolarWinds, including hands-on implementation and configuration.
• Experience with Elastic Observability, IBM Observability solutions, or equivalent will be advantageous

Technical Skills:

• Strong understanding of IT infrastructure, applications, and observability and monitoring principles.
• Experience with monitoring, logging, and AIOps tools and platforms, including their configuration and integration.
• Proficiency in defining and tailoring scopes of work for services engagements that enhance visibility, performance, and operational efficiency.

Education:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. Advanced degrees or certifications are a plus.

Soft Skills:

• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Customer-focused mindset with a track record of building and maintaining strong client relationships.

Additional Information:

• Local travel may be required for customer meetings, demonstrations, and events.
• This role may involve working with cross-functional teams across different time zones.

Responsibilities:

• Build scalable Analytics business plan utilizing Microsoft templates and guidance to acquire new Fabric customers. Customers might come from existing (eg. Power-BI and/or Azure) customers of the partner - or new to the partner customers, and/or not yet in the Azure Cloud customers (eg. on-prem SQL customers).
• Help each partner to gain the required skills and capabilities required to help customers adopt Microsoft Fabric. This includes both Sales and Technical skills.
• Support partners getting their Azure Analytics Specializations and Azure Data & AI Designations
• Focus on skills to help partner articulate the value of Fabric for different personas in an end-customer organization, incl. Data engineers, Data Scientists, Data Analysts and Business users and help partners build a scalable Fabric business
• Leverage CloudAscent, Workbooks to check partners MCPP and Certifications status and support them filling the skills gaps leveraging Microsoft enablement offers
• Assist partner to build compelling offers that address top customer scenarios. Mobilize partners to consume Microsoft resources (e.g. COOP funds, Cloud Ascent targeting data, DMC Tool, Customer Journey Playbooks) and participate in Microsoft programs (X in a Day Partner-led workshops, etc.) related to building demand gen, generating awareness, and standing out in a crowded market
• Build a pipeline for acquiring new Fabric customers with each Partner.
• Drive pipeline generating activities (marketing), pipeline acceleration (e.g.workshops) and support in closing (e.g. applying incentives, promotions and offers).
• Support Resellers in pitching Fabric to their end customers, both in 1:many situations (e.g. presentations, workshops), but also in 1:1 engagements to close and win individual end customer deals.
• Track and share pipeline per partner, do provide feedback to Microsoft local counterparts (PDM and Channel Sales) to discuss acceleration opportunities and blockers.
• Be the known subject matter expert for Azure Data & AI, Analytics and Fabric. For the Indirect Provider and the selected Analytics/Fabric Resellers
• Support peers winning new Fabric partners, by delivering Fabric presentations, workshops to existing and potential new Partners.
• Support team members in closing Fabric deals.
• Share learnings, feedback, success stories, but also challenges with the Microsoft Teams in locally, but also at area and global level. Provide feedback on campaigns, promotions, readiness, marketing and sales content shared by Microsoft.

Experience and Skills:

• +1 year of work experience in a sales/marketing role in the IT business
• Minimum 2 years of work experience in sales, marketing or Business Development
• Preferably experience working at a Data, Analytics & AI Solutions partner / IT Services company / Azure Partner or competing technology vendor.
• Basic understanding of Azure, Data & AI and the Microsoft partner ecosystem
• Experience with Microsoft products and services in a call center environment (>6 months)
• Preferred Advanced User of Office suite
• Preferred familiarity with Azure and/or Dynamics products and SKUs
• Azure Fundamentals (AZ900) and AZ-500 to be completed within 2 months of hire date. Further Azure certification recommended: see https://aka.ms/AzureTrainCertDeck.

• The Project Manager is responsible for the delivery of infrastructure projects supporting the business and project team.
• Owns the project schedules, resources planning, providing project update, manage project risks and issues.
• Manage the complete project phases from initiation to closing. Accountable to meet the project schedule and owns the project budgets.
• Responsible for the IT cost estimates based on the project deliverables.
• Manage the procurement process to order the IT bill of materials and adhering to the procurement processes.
• Lead the RFQ or RFP as required.
• Identify any risks and issues that may impact timeline, deliverables and develop, communicate, and implement migration plan(s) and corrective actions.
• Submit weekly project status report.
• Regular team status meetings and stakeholders’ meetings. Communicate with appropriate reports.
• Experience in steering and controlling, planning, facilitation and documentation.
• Create project lesson learned and establish project best practices to improve future projects.
• Manage the IT Infrastructure project deliveries for below, or any assign project tasks.
• Offices renovations.
• Hotels renovations.
• Attraction enhancement works or new build.

Requirement:

• Bachelor Degree in Information Technology.
• 5 years’ experience in project management and/or consulting experience.
• 2 years project management experience in Network infrastructure upgrade/integration including IT cabling installation with proven technical management knowledge.
• Have at least one External Project Management Certification.
• The basis for all Project Managers must have knowledge of Project Management Methodology. Project Manager External.
• Minimal CAPM (Certified associate in project management) or 5 years project management experience.
• Certified PMP (Project Management Professional)
• 3 years’ experience on network switches and Wireless AP implementation.
• 3 years of IT structure cabling experience with knowledge to lead cabling design.
• Construction site experience and comfortable to perform site progress checks.
• Understand Construction management methods for both real estate building and IT construction.

Job Description & Requirements

Responsibilities:

· Assisting in daily administrative duties.

· Performing data entry and ensuring that all transactions are entered correctly and accurately into the system.

· Filing, maintaining and updating of administrative / maintenance / projects records.

· Administrative support including calls, faxes and mails.

· Upkeep of office premises and updating of administrative records.

· Other administrative duties as assigned.

Requirements:

• Candidate must possess at least a Diploma and “ A" Level
• Computer literate with high proficiency in MS Office.
• Bilingual with effective communications skills and ability to work with all levels of staff and management.
• 1 year of relevant experience in construction industry background would have an added advantage (HDB project preferred)
• Self-motivated individual with the ability to multi-task and work in a fast-paced environment
• Positive working attitude and able to work independently with minimum supervision
• Working hours: 5.5 days (M-F: 8:30-17:30, Saturday: 8:30 – 12:30

Job Description & Requirements

Responsibilities:

· Develop comprehensive project plans, including timelines, budgets, and resource allocation.

· Coordinate with internal teams and external contractors to ensure efficient project execution.

· Monitor project progress, manage and update master program.

· Prepare and submit progress claims, VOs.

· Liaise with site staff, supervisors, foremen, and suppliers.

· Apply mechanical and electrical engineering knowledge to address project challenges.

· Review and approve technical designs, ensuring compliance with industry standards and regulations.

· Collaborate with engineers and technicians to troubleshoot and resolve technical issues.

· Establish and maintain effective communication channels with clients, contractors, and internal teams.

· Provide regular project updates, addressing any concerns or changes promptly.

· Foster positive relationships to enhance client satisfaction and project success.

· Conduct regular inspections and audits to uphold quality standards throughout the project lifecycle.

Qualifications:

· Bachelor's degree in Mechanical or Electrical Engineering.

· > 3 years experience as a Project Manager, with a focus on both mechanical and electrical projects.

· Strong technical background with the ability to understand and interpret engineering drawings and specifications.

· Excellent organizational and multitasking skills.

· Effective communication and interpersonal abilities.

· Proficient in project management tools and software.

Job Description & Requirements:

Manage employees’ recruitment, onboarding, engagement, development, and offboarding.

Briefing new employees on the employment terms and conditions.

Assist with work pass application/cancellation and handle foreign workers' MOM-related matters.

Track and manage employees’ attendance records and leave requests.

Maintain and update employee information and documents.

Support employee training and growth.

Ensure adherence to labor laws and regulations.

Perform general administrative work and assist the accounting department as needed.

Maintain and upkeep proper office filings and documentation.

Ad-hoc duties as required.

Requirements:

Proficient in Microsoft Office (Word, Excel, PowerPoint).

Good interpersonal and multi-tasking skills.

Willingness to learn.

Knowledge of Employment Act, MOM & BCA regulations, and practices preferred.

Only Singaporeans / PR (sorry no quota)

5 days work per week.

Product Specialist / Sales Executive (B2C)

Our Working Culture

We are all about the new and the bold. Embracing individuality while encouraging innovation, we meld dynamic minds with strong ethics to put forth our finest work wherever we are, whatever we do. In a fast-paced world full of interesting challenges, we strive to give only the best solutions.

Why Join Us?

We believe that the best ideas come from a diversity of thought. If you are a critical thinker looking for a fulfilling career, then look no further. Join us at Vanguard and redefine your daily grind with our easily accessible office, flexible working hours, and wide range of retail, furniture, and F&B discounts.

Job Summary

As a Product Specialist on our Team, you will play a pivotal role in managing the B2C sales process for a specific brand. You will be engaging in market and technical product research, and building strong client relationships.

Key Responsibilities

• Administer the sales process including customer service, product demos, present proposals and closing of sales and follow up for a specific brand
• Assist in technical product research and involved in the review process with the design team
• Incharge of day-to-day operations and activities which includes administering everything related to said brand e.g. sales, procurement, aftersales and arranging for delivery
• Conducting market research, analyzing customer feedback to identify opportunities for product improvements and future development.
• Overseeing sales forecasting, planning and executing promotional events and overseeing social media marketing
• Liaise with other staff(s) involved in USM sales across related channels
• Assist with any other ad-hoc duties as assigned and required by the company

Skills and Qualifications

• Bachelors / Diploma in Business or a related field preferred
• Excellent communication and interpersonal skills, with the ability to build rapport with client
• Product knowledge and the ability to present technical information in a clear and cohesive manner
• Prior experience in B2C sales and Design background is preferred

IT Operations:

• Oversee IT systems, including hardware, software, servers, and network infrastructure.
• Implement security and backup protocols, manage user accounts, and provide technical support.
• Recommend and manage technology projects aligned with business goals.

Customer Support:

• Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
• Develop and implement strategies to enhance customer experience and process efficiency.
• Address complex customer issues, collaborate with other teams, and manage crisis situations.

Additional Responsibilities:

• Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.

Qualifications:

• Bachelor’s Degree in IT or a related field.
• Minimum 5 years of experience in customer support and IT operations management.
• Strong leadership, problem-solving, and communication skills.

Preferred:

• Relevant IT certifications and experience with advanced network management and enterprise-level support software.

• Lead the product support team in supporting the credit card application
• Perform Credit Card application maintenance in mainframe platform
• Configuration management of product source code
• Provide supports to customersIdentify, diagnose and resolve reported problems
  Answer customer’s queries about our product
  Disseminate new information and developments of products
  
• Code using COBOL language and test programs in mainframe platform
• Provide maintenance and support for the tools (e.g. simulators and HSM) required for the credit card application in the mainframe platform
• Periodic review of the source codes created by the product support team
• Manage Product Support Hotline

Senior IT Engineer

JOB SCOPE:

• Implementation and manage in house IT and/or Project’s IT requirement and implementation.

• To provide IT and IT security consultation and system architecture design.

• To plan and manage IT projects with the team, include:

- Review technical design, identify Security Vulnerabilities, and provide necessary recommendation

to improve overall Security.

- Prepare and submit Project IT and IT Security documents.

- Prepare and submit of Test & Commissioning documents related to IT Security.

- Oversea or Lead the Testing & Commissioning of IT System and Security Testing.

- Perform IT security hardening and mitigation when applicable.

REQUIREMENT

• Good knowledge in IT, IT Security and Network.

• Degree in Information Technology or Computer Science or a related discipline.

• Resourceful and problem-solving aptitude.

• Excellent communication skill.

• Working experience in IT Infrastructure, IT security and Network implementation.

• Experience with Windows Server, Active Directory, SCCM, Endpoint Configuration Manager, Group Policy, Virtualization(vmware/hyper-v), networks (LAN, WAN) and patch management.

• Good Knowledge of system security (e.g. Firewall, Intrusion Detection Systems etc) and data backup/recovery.

• Professional certification in IT and IT Security is a plus.

• Proven leadership in managing IT team is a plus.

• Proven experience in Government Computing Cloud is a plus.

• Familiar with terraform would be a strong plus point.

• Familiar with AWS, Azure cloud infrastructure would be a strong plus point.

Your new job includes

As a member of our family-owned business, you will be responsible for facilitating all aspects of an activity program and planning of promotions; from getting investment, promotional support, product forecasting, execution, and post-activity evaluation. As a Senior Category Marketing Specialist, you will

• develop and implement the annual brand activities and promotion strategy for retail and distribution channels, ensuring the smooth and precise execution of the marketing plan.
• analyse marketing activities and promotions by evaluating sales reports and key metrics, optimising campaigns for effectiveness, and generating comprehensive post-activity reports for stakeholders to maxismise ROI.
• take ownership of promotion analysis reports to track efficiency and conduct ROI/cost analysis, ensuring optimal outcomes for market investments
• present and secure cost-effective marketing assets from vendors across all stores and upload promotion briefings to the internal portal and ensure the seamless execution of promotions in-store.
• foster and maintain strong partnerships with vendors to continuously access new opportunities and secure the best investment and promotional support, enhancing business efficiency and profitability.
• possess knowledge of the digital landscape to leverage online opportunities and integrate digital strategies to secure investment.

What you should bring along

• a Degree in Business, Marketing or any related discipline with a practical experience of at least three years in a Marketing function within the Retail or FMCG industry
• proficiency in using SAP system and Microsoft Office such as Excel, Power Point, Word, Outlook, Visio and Teams.
• excellent communication and stakeholder management skills with sound financial and strong analytical skills combined with sound business acumen.
• a pronounced can-do attitude, complemented by the capability to multi-task and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
• an organised and structured method in working with keen attention to details.

Established in 2006, Easmed has grown over the years to be a leading medical device distributor specialising in bringing innovative products in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory and Critical Care in South-East Asia.

As part of our expansion plan to continue to push our boundaries to transform healthcare through medical education and delivering our promise to create a better life for all and hence raising the standards of medical care, our team is seeking to recruit an Data analyst / IT Support Executive.

Reporting to the Senior Regional Operations & Technical Service Manager, you will represent the company to support IT needs. You will be the first point of contact for employees who experience technical issues with computer hardware, software, networking or other devices.

Specifically, you will

• provide technical support & advice to employees and customers
• install, configure and maintain computer hardware, software and systems
• troubleshoot and solve technical issues relating to computers/phones/tablets
• maintain software licenses and the in-house server
• manage email accounts – including set up for new users
• manage purchase of new assets, the return of assets and the inventory for each repair
• manage and maintain network security & equipment safety
• assist IT projects and deployments
• train and guide employees on the use of technology
• evaluate, configure & implement new technology for company
• keep up-to-date with new technologies and industry developments

You should possess at least a Diploma preferably IT-related and/or have 1 to 2 years of relevant working experience.

To succeed in this role, you should possess the competency for efficient & quality to ensure IT team’s contribution is valuable. As you will be required to work with various divisions, you must possess strong collaboration skills.

We regret to inform that only shortlisted candidates will be contacted.

Responsible for driving the Business Development Strategy, planning and executing the strategy not only to enhance the organisation's current portfolio but also explores new business opportunities to meet the organisational growth plans.

Specifically, you will

• Lead new business ventures and strategize on business ventures approaches and market entries.
• Execute new channel development and business initiatives to improve revenue streams and meet market demands in the areas of, but not limited to, cardiovascular, intervention pulmonology and airway.
• Foster strategic business partner relationships to further the Group’s business objectives
• Drive product and/or product offerings research initiatives to understand and predict future impacts on product offerings, competition, and production
• Direct approach to drive cost-benefit analysis and financial modelling of new business ventures
• Ensure accurate sales and business-related reports are submitted timely
• Track actual revenue and expenses against the budget, highlight deviations and direct follow up actions to ensure staying on course.
• Drive and oversee regulatory & corporate governance ensuring that control measures are effectively observed while pursuing business growth.

You should ideally possess

• Diploma/Degree in Nursing, Bio-medical Engineering, or Science in related fields
• Minimum 2 years of related experience in Business Development and/or Sales & Marketing experience in the Medical Sales Pharmaceutical or Nutrition sales
• Network of Cardio and Respiratory and Anaesthetist

To succeed in this role, you should

• be strategic, possess an enterprising and growth mindset, be result-driven and demonstrate the tenacity and drive to succeed
• "hunter" mindset with a creative and curious mind
• possess strong communication, interpersonal and influencing skills
• independent and self driven

If you are keen to grow professionally within a dynamic and fast-scaling organization, and also to make a difference in the medical sector.

We regret to inform that only shortlisted candidates will be contacted.

Responsibilities

• Promote and support our range of medical diagnostics and therapy equipment to medical professionals.
• Conduct product demonstrations/ presentations to medical professionals.
• Achieve high levels of customer satisfaction through customer relationships, product support and services.
• Identify and build strong relationships with Key Opinion Leaders (KOLs) to support key portfolio of products
• Prospect, develop and drive sales plan to grow the division.
• Manage product portfolio sales strategies to improve market shares and profitability of the business.
• Provide competitor information and market intelligence and assist the Sales Manager in the development of relevant sales and marketing strategies.
• Coverage area includes hospital clinics, wards, emergency departments, operating theatres.

Requirements

• 1-3 years of selling experience with strong sales record.
• Candidates with relevant experience in medical device industry preferred.
• Basic skill in Microsoft Office applications (Word, Excel, and PowerPoint).
• Ability to conduct sales mapping, pre-call planning, post call review and follow-ups.
• Enthusiastic team player who can work independently.
• Positive mind-set and “can-do” attitude.
• Highly-motivated and results-driven in achieving sales target.
• Good spoken and written English.
• Excellent communication and interpersonal skills

If you are keen to grow professionally within a dynamic and fast-scaling organization, and also to make a difference in the medical sector, you are invited to apply online with a comprehensive resume.

We regret to inform that only shortlisted candidates will be contacted

Established in 2006, Easmed has grown over the years to be a leading medical device distributor specialising in bringing innovative products in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory and Critical Care in South-East Asia.

As part of Easmed’s philosophy to build value and trust to our Customers and Partners, we are seeking to recruit a Clinical Application Specialist, Sleep Team.

You will be primarily responsible for ensuring the provision of advice and assistance on the usage of therapy devices and products to end users including conducting training for medical professionals, allied health personnel, patients and sales team to ensure that they are familiar with and confident in using the products.

Specifically, you will

• Support sleep apnea device usage according to product usage instructions while adhering to infection control and observing patient safety as first priority.
• Support sleep team cases competently and promptly.
• Process end to end transaction for customers from clinical demo to purchase of device.
• Ensure that end users receive correct advice and adequate, professional support.
• Support in analysing customer feedback on clinical application services which, in turn leads to case management improvement projects to increase efficiency.
• Assist to train new sales and clinical staff on the features and applications of the products, respond to questions posed by the customers, providing on-site guidance where needed.
• Conduct training for the end users to ensure they are familiar with and confident in using the products.
• Co-organise trade shows, courses and events with sales and marketing team, for areas related to product applications and usage.
• Collaborate with Regional Product Managers/Specialists and Business Unit Managers to develop training materials and competency assessment documents.
• Review and update clinical application contents, training materials and quizzes in the Learning Management Platform to ensure they are accurate, up-to-date and systematically presented.

In the course of your work, you will be required to join the Sales Team on a sales visit to demonstrate the use of the products to provide credibility to the value of the products and technical expertise as well as identifying business opportunities while attending to cases and through customers interaction and pass on the information/leads to the Sales Team.

You should have a Diploma/Degree in Nursing, Engineering or Science, have a minimum 2 years of relevant experience such as Bio medical/Healthcare/rehab or Homecare experience preferred.

Having a growth and change mindset, demonstrating strong ownership towards execution and result as well as able to work well in a team-based environment are desirable attributes for the role.

If you are keen to develop a career and make a mark in the medical sector within a dynamic and fast-scaling organization, and also to make a difference in the medical industry, you are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret to inform that only shortlisted candidates will be contacted.

Sales Executive / Product Specialist (B2B)

Our Working Culture

We are all about the new and the bold. Embracing individuality while encouraging innovation, we meld dynamic minds with strong ethics to put forth our finest work wherever we are, whatever we do. In a fast-paced world full of interesting challenges, we strive to give only the best solutions.

Why Join Us?

We believe that the best ideas come from a diversity of thought. If you are a critical thinker looking for a fulfilling career, then look no further. Join us at Vanguard and redefine your daily grind with our easily accessible office, flexible working hours, and wide range of retail, furniture, and F&B discounts.

Job Summary

As a Product Specialist on our Team, you will play a pivotal role in managing the B2C sales process for a specific brand. You will be engaging in market and technical product research, and building strong client relationships.

Key Responsibilities

• Administer the sales process including customer service, product demos, present proposals and closing of sales and follow up for a specific brand
• Assist in technical product research and involved in the review process with the design team
• Incharge of day-to-day operations and activities which includes administering everything related to said brand e.g. sales, procurement, aftersales and arranging for delivery
• Conducting market research, analyzing customer feedback to identify opportunities for product improvements and future development.
• Overseeing sales forecasting, planning and executing promotional events and overseeing social media marketing
• Liaise with other staff(s) involved in USM sales across related channels
• Assist with any other ad-hoc duties as assigned and required by the company

Skills and Qualifications

• Bachelors / Diploma in Business or a related field preferred
• Excellent communication and interpersonal skills, with the ability to build rapport with client
• Product knowledge and the ability to present technical information in a clear and cohesive manner
• Prior experience in B2C sales and Design background is preferred

JOB PURPOSE

The Sales Executive/Product Specialist is primarily responsible for securing product sales in Singapore, servicing and engaging the customers. The job holder also provides in-service training to users of products purchased by the customers and attend to clinical cases in the operating theatres.

CRITICAL WORK FUNCTIONS & KEY TASKS

Business Development and Sales

• Continually service and engage existing customers to (i) support them, (ii) understand their evolving needs, (iii) secure additional sales and (iv) develop them as advocates for the Company or products.
• Network and source for prospects and interest them to try using the Company’s products and take follow up actions with the aim to secure sales.
• Conduct Demonstration, product set-up and hands on experience
• Source for RFPs, prepare and submit tender documents timely and accurately. Thereafter, follow up with paperwork and dealing the purchasing department of the hospital/clinic and other stakeholders such as the doctors and nursing manager.
• Monitor and analyse the sales performance of products and take follow up actions.
• Profile the customers to better understand their needs and potential and develop a plan to grow the accounts.
• Develop and maintain Reference Centres
• Scan the operating environment, keep up with developments in the medical equipment space and competitors’ activities to identify business opportunities.

Services and Support to Customers

• Provide post-sales support and services to customers including getting their surgical and nursing personnel to be trained on the features and usage of the equipment.
• Train the users of the product personally when necessary
• Attend to cases in the operating theatre personally for new clients

Others

• Perform other assignments and projects as assigned by the management

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

• Degree, preferably in science, bio-medical science, nursing or engineering
• Minimum 2 years of experience in marketing/selling

1. Perform daily periodic checks of Central Kitchen to ensure compliance to in-house GMP/GHP standards, SOP, Product Specifications, etc.

2. Conduct random checks on incoming raw materials, and perform product cutting on raw materials to ensure goods received are within in-house specifications.

3. Ensure Process Verification and Validation exercise are completed (i.e. SOP/CCP verification, new product launch process observation, monthly facility checks, monthly traceability exercise, finished goods shelf-life verification, etc.)

4. Conduct investigations on product/process non-conformance (on-line and customer complaints) and follow-up on proposed corrective/preventive measures to ensure effectiveness.

5. Promptly follow-up with contractors (chemical/pest control) during routine servicing to ensure work orders are conducted as per contract.

6. Participate and engage in quality system implementation (audit activities by regulatory/certification bodies and customers).

7. Conduct data/trend analysis on non-conformity of raw material/finished goods, pest reporting statistics, monthly production and facility check statistics, etc. for process and quality improvement.

8. Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.

9. Report all non-conformances, discrepancies and/or deviations, and follow-up on the investigation of the non-conformity results.

10. Other projects as assigned.

The Chinese Media Group (CMG) is seeking a Copywriter/Copy Editor to join its Branding & Marketing (B&M) team. The B&M team is responsible for co-developing and implementing respective CMG news brands’ strategies, as well as driving effective marketing and communication plans to create strong brand value. These news products include Lianhe Zaobao, Shin Min Daily News, ThinkChina, ZBSchools, HeyKaki, UFM100.3, 96.3 Hao FM, UWeekly etc.

As the Copywriter/Copy Editor, you will be the key to reinforcing the respective brands’ identity and tone through consistent and effective communication materials, both locally and regionally. You are expected to:

● Develop a thorough understanding of CMG and its brands’ mission and business goals.

● Ideate, craft and execute original and localized concepts in response to various campaign briefs.

● Review and approve communication material copies including but not limited to brand and product descriptions, advertisements, newsletters, content pieces (e.g. articles, videos, social media posts), press releases, event collaterals, awards entries, user surveys, and ensure copies adhere to house style guidelines and brand identity.

● Use basic analytics to test and prove effectiveness of copies.

● Establish and strengthen individual brand tone and consistent messaging across all communication channels and materials.

● Liaise with internal and external stakeholders for approval of key artwork and communication materials.

● Develop and continually update relevant assets such as copy guidelines and brand glossary.

● Support translation (English and Chinese) needs.

● Support both internal and external communication efforts by crafting and editing engaging messages, newsletters, and announcements.

● Assist in developing crisis communications plans and providing support during crisis situations.

Job Requirements

● At least 7 years of experience in copywriting and editing in media, public relations or marketing and communications related industries;

● Excellent written and verbal communication skills in English and Mandarin, as this role mainly supports Chinese products;

● Culturally attuned and have a flair for communicating with local and overseas Chinese communities;

● Experienced in handling communication materials across multiple brands or products;

● Able to digest, filter and package information into effective communication materials that resonate with target audiences;

● Confident in presentations to stakeholders;

● Familiar and comfortable with digital tools such as Google Workspace, Microsoft Office and social media;

● Highly proactive and detail-oriented with project management abilities; good news sense would be advantageous;

● Kept abreast of changes in content trends, technologies, social media landscape and consumer behaviors;

● Able to multitask with tight deadlines in a fast-paced environment;

● Able to work independently but also connect with people and collaborate as a team.

Reporting to Head, CMG Market Solutions, the candidate will work with CMG's newsrooms and stakeholders on the following:

• Support the Sales team in the idealization of cross product packages to maximize the performance of media campaigns;
• Synthesize and analyse relevant data and information to support and improve the varieties of market solutions;
• To initiate, lead and work with different teams to deliver projects.

Requirements:

• Bachelor's degree with at least 5 years of relevant working experience; understanding of the media landscape would be advantageous
• Proven track record of managing and delivering projects on time
• Effectively bilingual in English and Chinese, both written and spoken, as this role supports the Chinese newsroom
• Ability to work effectively as an individual, and in a team environment with excellent interpersonal skills
• Resourceful, self-motivated and has strong analytical skills to leverage on data to make informed decisions

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

The RMA Inventory Specialist is responsible for processing, verifying, and performing basic troubleshooting as required for incoming RMA from Customer.

Job Responsibilities

-In charge of RMA (Return Material Authorization) to manufacturer for faulty peripherals.
-Liaising with manufacturer and handle daily routine operations on RMA (Return Material Authorization).
-Perform Customer Returns (RMA) testing, recording and provide disposition.
-Review and expedite with vendor on shortage product.
-Coordinate with supply chain planning and suppliers to meet production schedule.
-Inventory management review
-Liaise with logistics company for shipment arrangement, shipment status and custom declaration.
-Data entry and Collate data for analysis and reporting.
-Loan of portable devices and accessory to customer

Requirements

-Familiar with PC components. Passion for custom PCs will be an added advantage.
-Organized, Meticulous and Detailed-oriented.
-Ability to communicate issues and root cause information to the team, be detail‑orientated and well‑organized, and have a very strong commitment.
-Works independently and can interact with cross functional teams well.
-Entry level candidates welcome, training will be provided

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)