Job Description

· Evaluate and revise the existing Group’s policies and procedures where necessary and assisting entities in implementation

· Following up on compliance issues that require investigation

· Identifying and monitoring possible emerging risks at a region and country-level

· Setting up regular internal training in Singapore and overseas subsidiaries, to provide coaching and update on the Group’s processes and procedures

· Continuously review, improve and optimize internal processes and standards

· Conducting regular SFRS analysis on new and updated controls and best practices in the industry

· Perform periodic training/consulting for management

· Develop and maintain clear / adequate Risk Control Matrices

· Examine and evaluate financial and information systems, management procedures, and internal controls to ensure records and controls are accurate

· Cooperate with internal auditors, IT to promote best practice, internal control automation and increased reliance on Test of Design and Test of Effectiveness to optimize external audit

· Prepare regular management reports and executive summaries to Audit Committee

· Develop and strengthen the Group’s risks management framework, methodologies, system, policies, procedures and processes

· Identify potential risks, evaluate the impact across the organization, and engage risk owners to develop appropriate controls and tracking metrics to mitigate and monitor the risks

· Work closely with the entities and functions to ensure timely preparation, analysis and reporting of risks to the stakeholders.

· Develop and implement initiatives to integrate risk management practices into operations

· Drive and promote a strong risk culture throughout the organisation.

· Identify, develop, design and deliver trainings in risk management to strengthen competencies

· Implement leading practices, systems, and technologies in risk management to drive continuous improvements

· Other adhoc tasks as assigned

Requirements

· Minimum degree in accounting

· Certified CA holder

· Minimum 5 years of relevant working experience (Advantageous if the candidate have internal audit experiences)

· Candidates on short notice advantageous

· Positive team player with good communication and interpersonal skills

· Meticulous and able to excel under pressure

· Designation shall commensurate based on candidates experience

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description :

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle
• Liaise with other teams to resolve requests/issues in a timely manner
• Administer return processing & credit/debit price adjustment
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc. )
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Requirements :

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues
• Min Diploma in Business Admin / Supply Chain
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues
• Experience of encouraging others to work to KPI’s/SLA’s
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects

Job Role & Responsibilies

• Management and Expansion of existing and new outlets
• Improving and managing various sales revenue streams
• Developing business plans
• Developing a risk management framework, policy and process
• Developing and establishing a financial budget and plans
• Developing & maintaining business continuity strategies, policies and guidelines
• Developing high potential employees through organizational talent capability review
• Drive customer loyalty for service excellence
• Drive service quality and customer satisfaction
• Establish and maintain strategic business partner relationships
• Establish business continuity processes
• Establish business strategies for the business function
• Facilitate innovation process within the organization
• Manage compliance with food and beverage hygiene policies and procedures
• Oversee revenue and expenditure management
• Oversee and manage outlets' Profit and Loss by meeting monthly business targets
• Strategize service operations by improving productivity and efficiency
• Recruit , mentor and train newly employed staff to fulfill job scope requirements
• Manage marketing efforts across social media platforms and affiliations through content creation and marketing analyses
• Execute weekly stock control and management
• Reports directly to General Manager

Job Title: Assistant Strategic Partnerships & Key Accounts Manager

Function: Sales

Reports to: Business Development & Strategy Leader (Unilever Food Solutions, Singapore)

Scope: Local

Location: Singapore

Terms & Conditions: Full Time, Permanent | CD Incentive Inclusive | Transport reimbursement basis

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

UNILEVER FOOD SOLUTIONS

Unilever Food Solutions (UFS) is the €2.5bn+ foodservice division of Unilever. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage products and services to operators in 72 countries. At UFS, our purpose is to Free Chefs to love what they do. We work with Hotels, Restaurants and Caterers to create exciting menus that are good for diners, and good for the planet. Our brands include Knorr Professional & Best Foods— trusted and used by chefs and F&B operators every day.

JOB PURPOSE

We are searching for a strategic partnerships key account assistant manager with strong commercial acumen and entrepreneurial spirit to harvest growth from white spaces, while managing and developing strategic partnerships with key accounts. You will lead end-to-end the identification and capturing of growth from white spaces, including driving new business models, strategy, portfolio and partnerships. You will also manage key accounts, securing their partnerships towards win-win growth opportunities.

This is an exciting hybrid role of strategy, key account sales and business development that allows the individual to develop into holistic sales leadership. If you have strong business acumen, is results-driven, and want to co-create the future food scene with key leaders across the food industry, then this role is for you!

ROLE RESPONSIBILITIES

• Define, Implement and manage new source of growth white space segments
• Create business case to size opportunities, and make recommendations for investments using data; Drive data-driven analysis and decision-making
• Drive relevant pilots necessary to testbed new models and ideas for current and future-fit growth
• Innovate product solutions and value-added service propositions through industry partnerships and new business models
• Deeply understand key strategic customers to develop and deliver joint business growth plans and pipeline opportunities
• Identify and maximise key strategic customers’ product mix to deliver healthy and profitable growth
• Negotiate effectively (e.g. value proposition, marketing support, product offers) to maximise ROI
• Develop, deliver presentations, pitch decks for key customers interactions
• Build strong and sustainable customer relationships
• Conduct active engagement with relevant associations and new corporate relations, to land growth initiatives
• Manage industry relations and grow UFS network and presence
• Act as active ambassador of Unilever externally and internally

The roles of duties are not exhaustive and may change according to business requirements.

ROLE QUALIFICATIONS

• Proven track record in Business Development and/or Key Account Management
• Strategic Thinker with on-ground implementation experience
• Entrepreneurial and eager to develop new leads
• Proven ability to pitch and negotiate
• Strong communicator and people skills
• Strong in business acumen, business case development and data analysis
• Excited working in fast-paced, complex, multi-functional organization
• Self-driven and agile to adapt
• Knowledge of Singapore food service industry highly preferred

Skills

• Strategic thinking
• Customer relationship management and negotiation
• Powerful communicator
• Data-Driven
• Project management
• Strong business acumen
• Resourceful
• P&L Understanding
• Stakeholder influencing and management
• Resilient

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
  PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  AGILITY: Explores the world around them, continually learning and developing their skills.

Overview

You will support the NUHS Business Office Group Shared Services core functions with the aim to transform the existing processes to support the implementation of new billing system.

Responsibilities

You will work with cross-functional business operations team across public healthcare institutions (PHIs) within the NUHS cluster and shall be responsible to:

• Ensure patients bills and claims submission is processed timely and accurately
• Handle patient enquiries and track any bill dispute resolution
• Process financial assistance application for needy patients with various assistance schemes
• Work closely with various Operations team to support new operation needs, workflow changes and process improvement.
• Communicate any changes in workflow / processes that has impact to Operations
• Ensure compliance to MOH policies on patient financing, Medifund Policy, CPF Board Policy, Hospital Policies and Business Office Shared Services Standard Operating Procedures (SOPs).
• Participate in projects and system implementation in term of controls and risk assessment
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 3 to 5 years’ experience in audit or compliance.
• Familiar with public healthcare operations and subsidy & financing framework.
• Proficient in process improvement and internal controls
• Organized, detail-oriented and able to work independently
• Pro-active, resourceful, able to take challenges, work independently or as a team.
• Able to work in a dynamic fast paced environment

The Marketing & Student Recruitment Assistant Manager will shadow the Head of Student Recruitment and work closely to increase and achieve course (enrolment) targets per intake. The candidate will provide support to execute all marketing and student recruitment-related activities to promote the course.

The candidate will be trained and supervised focusing mainly in the areas of conversion [leads to application], marketing and lead generation, events, and admissions.

While under training, the Marketing & Student Recruitment Assistant Manager will be responsible specifically on first-level conversion (outbound and inbound calls, setting up Info Sessions and meetings, conversion of leads to applications) and will be given targets to mainly increase applications. At the same time, will contribute to leads generation from other platforms and initiatives; establish and maintain databases and leads management, but not limited to execution of marketing plan, digital marketing, events, and co-ordination with relevant departments such as: digital team, creative and communications team and admissions team and other ad-hoc which will bring value to the organization as well as to her growth and learning.

Key Responsibilities:

A. 60% - First-level prospect conversion (leads to applications)

· To directly communicate with prospects to promote courses, via calls (inbound and outbound), emails, SMS, and whichever form professionally acceptable, to establish interest of prospects for EMBA to qualify them as leads, converting them from leads to applications.

· To build and maintain strong pipeline of prospects for Head of Student Recruitment to convert to application and enrolment.

· To assist in pre and post student services and follow-up.

B. 30% - Marketing-related, Events-related and Collateral’s preparation

· To support and work closely with Head of Student Recruitment in planning, executing, and attending of marketing events, such as Info Sessions, course fairs, association engagements, road shows, student-recruitment and alumni related events.

· Along with the Head of Student Recruitment, you will be required to coordinate with the Creative team, and Digital team in preparation of required collaterals such as brochures, banners, EDMs, flyers, videos, websites, landing page, etc.

C. 10% - Admissions and others

· To provide support in gathering and collecting all documents from student

· To follow up with scheduled instalment plans

· To prepare reports and other related documents as required in relation to recruitment for TEQSA.

Requirements:

• Bachelor’s degree preferably marketing or sales-related course.
• At least min 2 years of experience in the education industry or relevant industry
• Strong oral & written communication skills, exposure to digital marketing (social media, blogs, websites, etc.), Microsoft Office, PPT.
• Results-driven, eye for details
• Strong passion for sales
• Positive and enthusiastic to learn new things.
• Mature and Professional in communication

Job Tittle: Program Manager, Navy Project management Asia

As Program Manager you are coordinating global projects across the Navy segment of the company. The projects may be executed from different global teams and different customers around the world. You are going to be a central player in forming a global Navy team. Further, you are following up on program goals while maintaining a high level of detail for each project you are overseeing within the program.

While having the role as program manager, you may at the same time also have the role as project manager for one or more projects. Other projects in your program may be led by another project manager.

You will have a close cooperation with other departments as sales, R&D, product management and service to align expectations to/from customer, product and service.

Responsibilities:

• Leading, managing and developing your assigned program and project team.

• Provide strategic guidance to teams and project managers in ways that promote the company’s goal & culture.

• Coordinating cross project activities

• Act as the point of contact for the customer and internal stakeholders in program related topics and of course for those projects, which you are handling yourself.

• Responsible for the budget of the projects within the program.

• Manage the risks and issues that might arise over the course of the program life cycle and take measures to correct them when they occur.

• Develop, coordinate, execute, and maintain plan data as per contractual specification.

• Planning and leading the execution of assigned projects through all phases of the project lifecycle from start up to project closure.

• Accountable for the performance of the projects (deliverables)

• Facilitate technical solutions, including support for team members.

• Resolve projects’ higher scope issues.

• Responsible for overall internal project status /milestone reviews and reporting of same

• Responsible that the team follows on the (customer specific as well as internal) quality and security procedures.

• Support stakeholder management, of external and internal stakeholders.

• Keep the confidentiality especially related to Naval contracts.

• Ability to act as mentor for your team

Desired Skills:

• Fluent Danish & English (communicate effectively in writing and verbally)

• Bachelor of Science in a relevant specialisation, e.g. electrical, electronic or software engineering, focusing on OT systems.

• Good ERP system knowledge (SAP)

• Min 20 years of working experience in NACOS Platinum Products.

• Good Cyber security knowledge

• Very Good understanding of Platform equipment functionality (Valves, Pumps, switch gear etc.)

• Good interpersonal skills, teamwork, and organisational skills.

• Ability to travel and live overseas.

• Ability to work as part of a team and independently.

• Ability to act as mentor and facilitator for your team

Personality / Desired behaviour

• You have a high work ethics.

• You are an are ambitious team player - ready to make the effort for achieving team success.

• Your attitude and commitment may precede your experience.

• You are result-oriented.

• Business and Customer focus.

• Able to handle several projects simultaneously.

• Decisive and solution orientated.

• Planning and achievable target setting.

• Developing self and others.

• Situational and cultural sensitivity.

• PMP certified.

• Risk Management experience

• Good knowledge of the development processes of the product

Very good knowledge of the NACOS Platinum product and ability to do customizing / programming in the tools

The Sales Assistant Manager will assist to directs all markets including contracted,

directed or online in both corporate and retail segments. All sales activities shouldbe managed to maximise revenue for the

company. He/She is required to research and deliver strategic sales/business plans,monthly reports, annual targets, budgets, forecasts or other projects.

He/She has to analyse the competition, market trends, guest needs and

performance in order to be pro-active and adapt to a changing market landscape.

With the information, he/she is able to create new sales plans to improve eficciency of the current ones.

Position Overview:

The ideal candidate acts as the first point of contact for ships arriving at the port and processes all formalities and declarations, to ensure smooth entry and departure of ships assigned. Ensures compliance to regulatory requirements. Able to judgle high demand of paperwork and on-site work.

Key Responsibilities:

1. Coordinate Port Calling Activities

– Solve problems arising from ship arrivals and departures

– Monitor ship arrivals and departures

– Prepare quotations and proforma disbursements as required by clients, ship-owners and shipping lines.

2. Manage Cargo Operations and Documentations

– Handle cargo documentations, invoices and inwards shipments

– Attend at sites to monitor cargo loading and unloading operations

– Ensure compliance to statutory formalities and factual declarations

– Arrange Hotel accommodation/transportation for crew

3. Service Client Accounts

– Liaise with clients on status of cargo clearance

– Update clients on ship activities and status of port clearance

– Identify clients' needs and expectations

Requirements:

- ITE NITEC / O Levels or Diploma, preferably in Shipping Operations/Maritime Studies

- Due to ship’s schedule, must be able/willing to work odd hours including weekends and public holidays

- Computer literate with emphasis on MS Office and E-mail.

- Good interpersonal skills, able to build and maintain work relationships

- Accountable, adaptable, attentive to detail

- Able to exercise sound judgment

- Resilient and able to handle stress

Overview of role

P&G, Beauty and Hair Care research and development in Asia has been a strategic, integral part to the global business innovations. Asia is a dynamic homebase and fast evolving market with ample opportunities to tap on, innovate and derive meaningful consumer insights.

In SgIC, we innovate for consumer-winning formulations and the associated manufacturing processes for our Beauty and Hair care product categories.

In this role, you will play a key role in leading new innovation packaging qualification process.

Your team

Located at the P&G Singapore Innovation Center, you will a key member the Hair Care Packaging, Research & Development organization. You will have the opportunity work in multi-functional teams and engage with both internal and external partners.

Key Responsibilities

• Lead new Innovation Package qualification focus on Label and Flexible package technology.
• Design learning plan, define technical success criteria, execute lab test as well as line trial at manufacturing site and call out technical risk with proposal to solve for on-going quality.
• Lead overall APAC project technical assessment working with multi-functional team. This includes technical transformation of package scope, quantify technical risk, layout CPS, quantify technical resource/ budget need, and elevate prioritization. This requires fundamental technical mastery on entire package form such as Rigid, Tube, Flexible, label.
• Lead new supplier capability for future strategic innovation and saving pipeline, focus on Label and Flexible package technology.
• Lead layouting 3-5 years cost innovation masterplan focus on label and flexible packaging. Work with global innovation leader to download replicable innovation idea and new innovation skillset, and share regional fit-for-use requirement.
• Provide technical coaching to junior package organization in technical center as well as manufacturing site.

Job Requirements

• Minimium Bachelors Degree in Science or Engineering related fields
• 5+ years’ experience in FMCG sector in packaging category
• Mastery in package development and qualification process
• Strong technical mastery on entire package form such as Rigid, Tube, Flexible, label.
• This role will manage key interphase between P&G internal R&D and external manufacturing partner. Hence, experience working in both manufacturing and R&D environment will be an advantage.
• Able to work independently, multi task and perform in a challenging work environment
• Excellent problem-solving skills and ability to use data to connect multiple ideas and develop solutions
• Strong interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Who Are We?

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world. In addition to game products such as Genshin Impact, Honkai Impact 3rd, Tears of Themis, and Honkai: Star Rail, HoYoverse also launched the dynamic desktop software N0va Desktop, the community product HoYoLAB, and created a variety of products such as animations, comics, music, novels, and merchandise around our original creative concept.

Adhering to our mission of Tech Otakus Save the World, we have always been committed to technology research and development, exploring cutting-edge technologies, and have accumulated leading technical capabilities in cartoon rendering, artificial intelligence, cloud gaming technology, and other fields.

HoYoverse is actively engaged in globalization, with offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.

When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.

What You Will Do:

1. Responsible for monitoring the daily online environment of the game product's console version, promptly handling daily operational incidents and following up on problem resolution for the console version of the game;
2. In charge of quality control during the update and iteration process of the game product's console version, organizing and following up on related procedures and corresponding tool development;
3. Familiar with the creation and use of developer and publishing platforms for multiple console manufacturers.
4. Responsible for liaising with the development team, coordinating to ensure that the product's console version content is published on time and meets quality and quantity requirements.

What You Will Need:

1. 3 or more years of experience in operations or QA, familiar with the development and launch process of game products for the console version. Priority will be given to those with experience in early development, distribution preparation, and stable operation of the game product's console version;
2. Passionate about the gaming industry, a loyal game player familiar with a variety of different types of console games.
3. Possessing excellent teamwork ability, a craftsman's spirit, and a diligent and responsible work ethic.

We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

1. Enforce the implementation of HSE-MS inclusive of effective management .
2. The Marine Supervisor is the Officer in Charge, has primary responsibility for all the Marine & Security measures activities.
3. Coordinate, control and plan implementation and execution of safety training drills, exercises and briefings.
4. Chairman of the site HSE committee and lead the monthly Facility Safety Meetings.
5. Manage the development and monitoring of crude oil loading plans, offloading activities, Custody transfer Liquid Metering System.
6. Manage the washing, gas freeing and preparation of cargo/ballast tanks for entry, and the supervision of tank entries and tank work.
7. Manage coordination, supervision and implementation of checks and activities required prior to the berthing

8. Auditing of all marine operations to ensure procedural compliance.
9. Ensure roles and responsibilities of all marine personnel (including new personnel) are clearly defined and understood.
10. Ensure all facility personnel required for marine activities are adequately briefed in relation to their specific operational functions.
11. To perform individual performance appraisals and assist in the development of appropriate competency training .
12. Supervise the ongoing development, updating and implementation of operational procedures and work instructions.
13. Responsible to maintain Survey Program as per Classification Society Requirements.
14. Manage and coordinate marine related contractors and visitors to the facility.

15. To participate in an emergency response role as defined by the Emergency Response Procedures.
16. To perform any other jobs as assigned and to meet Maintenance/Operational/Marine requirements.

Customer Service Executive, SEAO & Export Markets (1-Year Contract)

The primary role of Customer Service Executive includes processing the orders placed by internal and external customers from SEAO & Export Markets. This role is responsible to ensure excellent service standards and maintain high customer satisfaction along with coordination activities.

You will be responsible for external and internal customer enquiries and on-time delivery process from identifying customer needs, processing orders, ensure sufficient supply, handling complaints to shipment and delivery of orders to customers. This role reports directly to Customer Service Lead / Manager for SEA & Export Markets, based in Singapore.

The Position:

• Responsible to ensure effective and accurate processing / releasing all sales orders to enter timely in systems and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

The Ideal Candidate:

• Diploma/Degree in any discipline with at least 4 years’ experience in order fulfilment
• Responsible, responsive & committed
• Attention to details & organized
• Good interpersonal skills, customer oriented and a team player
• Fast learner, able to work independently with minimum supervision
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office.
• Able to commit for 1 year

Overview

As a member of the Precinct Planning and Development Department under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

This is an individual contributor role. The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!

Job responsibilities:

· Design and oversee all aspects of the Company's digital marketing efforts including, but not limited to, our marketing database, email, and display advertising campaigns.

· Develop new and innovative marketing strategies to grow the digital marketing efforts.

· Plan and manage our social media platforms.

· Prepare accurate reports on our marketing campaign’s overall performance.

· Coordinate with advertising and media experts to improve marketing results.

· Identify the latest trends and technologies affecting our industry.

· Evaluate important metrics that affect our website traffic, service quotas, and target audience.

· Work with team to brainstorm new and innovative growth strategies.

Requirements:

· Bachelor’s degree in marketing or relevant field.

· A minimum of 5 years’ experience in a digital marketing position.

· Relevant experience in beauty industries preferred.

· In-depth knowledge of various social media platforms, best practices, and website analytics.

· Highly creative with excellent analytical abilities.

· Outstanding communication and interpersonal skills.

· Up-to-date on the latest trends and technologies in digital marketing.

Company & Business Area Description:

DNV is the world’s leading classification society and a recognized advisor for the maritime industry. We enhance the safety, quality, energy efficiency and environmental performance of the global shipping industry – across all vessel types and offshore structures. We invest heavily in research and development to find solutions, together with the industry, that address strategic, operational or regulatory challenges.

Position Description:

The successful candidate will own, lead and coordinate the customer relationship for assigned accounts, continuously identify and develop sales opportunities to capture new and existing customers and be responsible for retaining and growing business for DNV Maritime.

You will be a part of the business development unit in Singapore. The unit's role is to be the first point of contact for customers with fleets of various ship types in service or with new-build projects. The position reports to the Area Business Development Manager SEA(S) & Indian Subcontinent.

You will be expected to perform to a high standard in direct client interactions, industry conferences and seminars as well as be able to fully leverage modern social media and other digital marketing channels.

• Identify and develop sales opportunities to capture new business and keep track of customer's existing contract portfolio to ensure renewal of agreements.
• Being able to build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling deep understanding and foresight of their needs.
• Ensure regular sales and marketing relations with the assigned accounts.
• Create customer-centric Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
• Monitor and report sales funnel and the performance of the assigned Accounts.
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow up with the findings and ensure that related improvement activities are executed.
• Cooperate with the technical team to ensure technical support and after-sales service.
• Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Support in resolving critical invoicing claims and follow-up critical accounts receivables in close cooperation with the finance team.
• Promote and participate in marketing activities and events.

About you:

• Bachelor's degree, preferably in Naval Architecture / Marine Engineering or related Maritime Business qualification.
• Approximately 7 years of experience within the maritime industry.
• Good knowledge and understanding of maritime classification, regulatory matters and maritime technical advisory.
• Strong commercial awareness and a customer-centric mindset.
• Strong networking experience within the maritime industry.
• Experience in managing technical queries from customers.
• Self-driven and highly engaged professional.
• Inspired by taking ownership and working in a global network.

Attributes for the role:

• Confident communicator verbal and written communicator.
• Good command English and Chinese / Mandarin.
• Strong Negotiating skills.
• IT literate, with experience, working with Excel, MS office including Power BI, CRM systems.
• Strong Team Player.
• Driven and goal orientate.
• Problem solver who is solution orientated.
• Ability to handle pressure.
• Empathetic towards customer and colleagues.

About the job

Advancement Office is seeking an Asst Manager/ Manager who will be a strategic collaborator in identifying, cultivating, soliciting and stewarding lead donors, which include high-net-worth individuals, corporations and foundations.

The incumbent reports to the Director and will manage a portfolio of potential and current donors to the university. He/she will be responsible for facilitating all phases of the gift cycle, including initiating contact, cultivating and moving potential donors to solicitation and closure, creating solicitations, writing proposals, and stewarding donors. The ideal candidate is a skilled relationship-builder, results-oriented, creative and enthusiastic while being extremely collaborative, organised and strategic.

He/she will support the Director in identifying and implementing strategies for success in securing significant philanthropic support and work collaboratively with key volunteers, leadership and faculty and colleagues to cultivate donors for university priorities.

What you will be doing

​​​​​​​Key Responsibilities: ​​​​​​​

• Identify and cultivate major gift prospects, including developing ways to find new prospects and following up on inquiries regarding significant gifts to the university.
• Personally solicit assigned donor portfolio completely in its entirety through face-to-face visits, including preparation of personalised materials.
• Proactively identify, develop and deliver engagement opportunities to donors to ensure the maximisation of their financial and non-financial support.
• Research, develop, and write funding proposals and appeal letters as required.
• Be accountable for meeting or exceeding established monthly fundraising goals and metrics.
• Serve as a primary contact point for prospective donors in the assigned portfolio and effectively manage them through personal visits, correspondence, and electronic and telephone communication.
• Be accountable for cultivating relationships of individual and organisational giving with a focus on retention, recapture, and growth.
• Collaborate with colleagues in major gifts, annual giving, planned giving, corporate and foundation giving, donor relations, advancement communications, prospect research, and alumni engagement to develop and maintain a coordinated approach in support of overall departmental and university-wide goals.
• Develop a cultivation and solicitation strategy for each prospect under management and enter call reports for each completed action in a timely manner.
• Timely completion of gift agreements, or other forms of donor intents to document donor commitments.
• Assist in hosting various development and alumni events, such as homecoming, alumni weekend and donor cultivation and recognition events.

Job Requirements

• A Bachelor’s degree.
• Minimum 3 years experience in partnership, sales and marketing roles involving multiple stakeholder engagement; preference for individuals with direct fundraising experience.
• Proactive, energetic personality who enjoys meeting with donors, and partners and multi-tasking between partners, various teams and key stakeholders.
• Ability to manage a mixed portfolio of individual, corporate, and prospective donors involving considerable face-to-face meetings.
• Strong interpersonal, verbal and written skills and the ability to collaborate, build alliances and achieve results within a population that may possess competing interests, opinions, and /or expectations.
• Excellent verbal and written communication skills; effective organisational skills and strong detail orientation; the ability to speak and present credibly and effectively about higher education and the goals and mission of the university.
• A high degree of customer service orientation, personal motivation and commitment to values that support the university’s philanthropic mission and vision.
• Demonstrate strong active listening skills and ability to negotiate positive outcomes.
• An ability to maintain a high level of confidentiality with respect to prospects and donors.
• Good knowledge of MS Office (Word, Excel, PowerPoint) and donor database software

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Apply now

About the job

Advancement Office is seeking a Manager/Senior Manager who will be leading the Annual Giving Campaign at SUSS and be a strategic collaborator in identifying, cultivating, soliciting and stewarding annual giving donors.

The incumbent reports to the Director and will manage the Annual Giving campaign. He/she will be responsible for facilitating all phases of the gift cycle, including initiating contact, cultivating and moving potential donors to solicitation and closure, creating solicitations, and stewarding donors. The ideal candidate is a skilled relationship-builder, results-oriented, creative and enthusiastic while being extremely collaborative, organised and strategic.

He/she will support the Director in identifying and implementing strategies for success in the annual giving campaign and work collaboratively with key volunteers, leadership and faculty and colleagues to cultivate donors for university priorities.

What you will be doing

• Design, implement, coordinate and grow all annual giving campaigns, including but not limited to online, direct mail, newsletter, events.
• Proactively identify, develop and deliver engagement opportunities to annual donors to ensure the maximisation of their financial and non-financial support.
• Research, develop, and write funding proposals and appeal letters as required.
• Be accountable for meeting or exceeding established monthly fundraising goals and metrics.
• Be accountable for cultivating relationships of individual giving with a focus on retention, recapture, and growth.
• Collaborate with colleagues to develop and maintain a coordinated approach in support of overall departmental and university-wide goals.
• Timely completion of donor documents to indicate donor commitments.
• Assist in hosting various development events.

Job Requirements

• A Bachelor’s degree.
• Minimum 5 years’ fundraising experience in annual giving/campaigns and appeals.
• Proactive, energetic personality who enjoys meeting with donors, and partners and multi-tasking between partners, various teams and key stakeholders.
• Demonstrated successful complex individual selling-related experience or any equivalent combination of education and/or experience from which comparable knowledge, skill and abilities have been achieved.
• Strong interpersonal, verbal and written skills and the ability to collaborate, build alliances and achieve results within a population that may possess competing interests, opinions, and /or expectations.
• Collaborative, energetic, self-motivated, and engaging professional with strong multi-tasking skills and sound judgment who can effectively and diplomatically work with diverse groups of alumni and donors, colleagues, members of the faculty, high-level administrators, volunteer leaders, and other constituents.
• Superior verbal and written communication skills; effective organisational skills and strong detail orientation; the ability to speak and present credibly and effectively about higher education and the goals and mission of the university.
• A high degree of customer service orientation, personal motivation and commitment to values that support the university’s philanthropic mission and vision.
• Demonstrate strong active listening skills and ability to negotiate positive outcomes.
• An ability to maintain a high level of confidentiality with respect to prospects and donors.
• Good knowledge of MS Office (Word, Excel, PowerPoint) and donor database software

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package

• Hybrid Work Arrangement (Subject to Job Role)

• Medical Benefits

• Flex Benefits (Dental, WFH Equipment, Gym Memberships, etc.)

• Family Care Leaves

• Volunteer Service Leaves

• Wellness & Recreation Activities

• Lifelong Learning Opportunities

• Career Development Opportunities through Internal Job

Responsibilities

Work with the Healthcare team to manage healthcare project and initiatives including but not limited to the following:

• Engage with internal stakeholders, IT team and other stakeholders to understand the project requirements.
• Support the rollout of the project and healthcare systems by collaborating with internal stakeholders, external partners, and vendors.
• Support the user requirements, development, implementation and integration of healthcare mobile application and other initiatives.
• Work closely with IT team to draft and generate policy relating to the system rollout.
• Coordinate the execution of the projects, ensuring adherence to the timelines and standards.
• Monitor project progress and highlight project status and potential challenges.
• Support new healthcare strategic partnership where appropriate.
• Any other duties assigned.

Requirements

• Degree in Business Management, Biomedical, Information Technology or relevant discipline
• 5 years of relevant experience in business development or partnership roles within hospital/healthcare/eldercare industries preferred.
• Experienced in project management, leading stakeholder engagements and/or delivery of projects/implementations.
• Excellent organisational skills and ability to set priorities and meet challenging deadlines.
• Ability to work independently in a fast-paced environment and to manage multiple priorities and stakeholders as well as an effective team player.
• Strong communication, leadership, and problem-solving skills.
• Fluent in English and Mandarin to liaise with Mandarin-speaking stakeholders.

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements

• Diploma in any discipline
• At least 2 years of working experience • Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

1. Strategy and workplan

• Support reporting officer in the development of strategy and workplans together with management and RHSO
• Support reporting officer to provide updates on workplan progress to RHSO and NUHS senior management

1. Project Management

• Oversee end-to-end project management of assigned collaboration/programme
• Ensure that programme is on track to meet agreed targets/milestones and administrative documents are properly documented and maintained
• Submit timely progress reports as required
• Review programme with internal and external stakeholders for quality improvement

1. Partner Engagement

• Identify, prioritise and engage new/potential and existing social care providers and grassroots in the western region to explore and deepen collaborations
• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Manage regular engagements, feedback and issues from key account community partners
• Keep abreast of developments within social care, community care and key account organisations

1. Support implementation of NUHS Population Health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with NUHS and community to support population health

1. Others

• Any other tasks as assigned

Kenvue is currently recruiting for:

Senior Brand Manager - Aveeno (Skin Health & Beauty Segment)

This position reports to the Director of Marketing Skin Health Asia Pacific Design Hub and will be based in Singapore.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What You Will Do

Aveeno® was born out of nature and science. It’s why we seek to find the best it has to offer and unlock its therapeutic powers to make a tangible difference in skin health. Our expertise and partnership with scientists and Dermatologists allow us to recognize that sensitivity is a barometer for skin health. We seek to bring awareness to everyday skin sensitivities and reframe sensitive skin as both natural and manageable with solutions that you’ll love to use every day.

The Senior Brand Manager will lead development, planning and execution of both short and long-term business initiatives in partnership with global teams and lead markets to deliver revenue and profit targets. Major job duties include portfolio management, advancement of new product innovation, commercial and global rollouts; developing regional marketing and customer plans and assets that deliver against the brand’s equity.

Key Responsibilities

• Market intelligence: uncover local consumer, category & competitor insights, trends to identify growth opportunities and to strengthen local plans.
• Work collaboratively with cross functional/region teams to Lead commercial and innovation projects for Aveeno® - partnering w/ R&D, supply chain, project management, insights, packaging, and design to conceptualize, research, develop and deliver platform initiatives and deploy relevant global pipeline
• Co-create science-led claims and content with R&D, local teams
• Pioneer use of data to generate powerful category and consumer insights for innovation forecasting, and business performance tracking
• Lead analysis and execution of P&L initiatives such as value creation initiatives, pricing & promotion and portfolio mix management

What we are looking for

Qualifications

• A BA degree is required. Master of business or marketing specialization preferred
• A minimum of 4-5 years of progressive marketing experience or a combination of sales and marketing experience is required. CPG marketing experience is preferred
• Experience marketing in a digital world, (i.e., social media, e-commerce, analytics, on-line) is required
• Candidates must have good communication and influencing skills, be able to work in a team environment, and be customer/market oriented
• Ability to collaborate and lead within a cross functional team structure is required
• Strong business analytics, consumer insights development, understanding of core marketing levers are required
• Must possess demonstrated leadership and delivery of consistently strong results
• Strong fluency in English is required
• Ability to travel up to 20% is required

What’s In It For You

• Competitive Benefit Package
• Volunteering Days, Flexible Working, Health and Wellness Reimbursements and much more!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.